How to receive calls in HubSpot | HubSpot Help

[@mikek6998]

Great! How do you implement SMS with hubspot/call forwarding either or both, thanks

[@AmandaGutierres-uz7tw]

Your video helped me a lot! Thank you ❤

[@fuelius]

We're happy to help you, Amanda! 😊

[@DanielMoraleda]

Love it! Very useful demo. Is there any IVR functionality too? That would be fantastic!

[@fuelius]

Hi Daniel
Currently, HubSpot does not offer IVR support, however, Aircall can. Aircall is a direct integration for HubSpot so it is worth looking into. Hope that helps!

[@socialmediaturn-keybusines5835]

Thank you!!! That was Awesome! How do we set up the voicemail for the HS number?

[@fuelius]

Hi guys! Sorry for the delay
Hopefully this helps community.hubspot.com/t5/HubSpot-Ideas/Manage-voicemails-in-HubSpot/idi-p/625735

[@user-wf8rr8cn1c]

Thank you for this! Is there a way to route calls to different reps?

[@fuelius]

Currently, this is not supported because each HubSpot assigned number is mapped to an individual in the portal by default. Depending on the number rang, will indicate who the call goes to
We hope this information helps!

[@user-ne4hr3fs5i]

what if a contact who calls is not in my CRM? Will contact be created automatically or not?

[@fuelius]

The contact wouldn't be created automatically from an inbound call. You would simply need to associate the call activity to an existing CRM contact, or create the contact within the CRM and then associate the call activity with the contact. This will then log the call details and recording to the contact record.
Hopefully this helps! 😊