What really riles me is the “no reply” email addresses and text messages. Big business can make all sorts of demands by email and text, but the “customer” cannot reply in the same format. It should be law that businesses must accept formal replies in the format of their message the customer.
Worked at Apple for 5 years previously. In my experience there is no one good phone network provider. They are all terrible for one reason or another. The best you can hope for, is one that provides a good deal, good network coverage, and hope that you don’t ever have to deal with customer services.
Giffgaff ! I’ve been with them for well over a decade. They move between different providers to get the best deal for their community. I’ve never had any issues. Check them out
@@grumpyhale821 Ah! that explains it. I have always been with BT (TV/landline, broadband). Had a 3 month row with them last year when a tree came down and took everything with it. Finally got compensation. However, they then joined with EE and so now my TV is EE and I did voluntarily change my phone to EE (some deal with BT). Now I have a BT and an EE contract coming to an end . HELP. I feel huge trouble coming up, with BOTH ignoring me and so taking all that extra money now I am out of contract and they will ignore me when I try to change.
I do not know what has happend to concept of Customer Care in the past 20 years but it seems it’s been outsourced to the lowest bidder. Your experience is 100% accurate in my opinion, having recently upgraded both mobile account and my internet and landline I can only echo your experience. It really is not acceptable but who do you complain to? Who listens, nobody. Who takes responsibility, no one. It’s exasperating and wholly unexceptable. Well done on the rant, it needs to be said.
A lot of them now function under the "There's one born every minute" principal, they don't care if you leave, because someone else will just replace you and they've already made money off you. This used to be a very popular tactic among Chinese based businesses (the huge population making it very easy to get away with), but in recent times a lot of them are moving away from this and providing actual customer service to the point that in my recent experiences you are far more likely to get actual service from a random Chinese company than you are from a British based business, which is kind of crazy but here we are. The utility companies are the worst by far, they know you need this stuff and will pay for it no matter how shit the service is, so it's become a race to the bottom on customer service because if they are all as bad as each other, then what's the point switching provider?
@@swolemountain5346 talking to customer service is an art nowadays e.g. 3 is my network and I know the right keywords to quickly escalate a problem to a level 3 customer service rep however I won't share this information with you or anybody, for fear that 3 realises and cuts off my shortcut. I absolutely despise this modern world.
I had an awful experience with 3 many years ago. They made it very difficult to leave and kept passing me from one customer service advisor to another. I now wouldn't touch them with a bargepole. My impression was that it was their standard way of treating customers.
I believe things have changed recently (at least they have for internet providers, and I think it's the same for mobile as well). No need to cancel the service with your current provider. Call the new one, and say you're switching, and they should contact the old provider and organise the switch.
Why do you need to 'leave' a phone network ? Just cancel any DD any open an acct with a new provider. If you've locked yourself into long contract, well that's rather on you
I work in a similar field, and I just can't be arsed to argue with a customer for the sake of my bonus. I try to do what I need to in order to keep the job, but if someone is adamant they want to cancel, I'll just go ahead and do it. I'd much rather an easy job than a little extra in my bank account a month. I don't rely on the bonus, so it literally is that, a bonus. If I get it, great, if I don't, I've budgeted for the month without it anyway, so it's fine.
I’ve been on to these people with Three and HSBC and just been strung along for almost 1.5hrs each time. You get ‘escalated’ up to the next ‘Superwisor’ about three or four times until you get nowhere, again. Customer Service vanished during Covid and has been on a steady downward trend since we outsourced to let’s just say, long-distance call centres. They won’t reply more than once every 3-5 minutes, always going over the same basic info, asking questions to stall you while they deal with 15 customers at a time. Awful. What world do we live in.
3 are literally the worst.... My phone drops data/connection literally every single day for anywhere between 1 to 3 hrs n I can't even top up using the app... They're literally useless
I posted above about the app. It seems if you run out of credit it won't even give you enough grace of a few megabytes of data to connect and top up. It's a shambles of an app. I usually run out in the middle of the night and either have to top up via wifi or call the top up number after 8am the next morning. If you call before 8am you'll just get an automated message telling you to call back later.
@lectrifyin1 I can't even ring the number to top up... It just doesn't work... I had to get a special link to a self service web page that I couldn't get access to on my own. I used to get 10 gigabytes of data every time I ran out free of charge and they randomly stopped it without rhyme or reason... They're just a shambles of a network
@@uniquefreak13 they're all bad,O2 was a nightmare for me,they refused to give me a PAC,&they used to deduct data at £2per day eventhough the mobile data wasn't switched on,&I'm far from being the only person to whom they did that.
The best thing about EE is that you can call them and speak to a real person, normally in Scotland. Friendly, helpful and determined to resolve any issue you may have.
As a retired telephone engineer, I agree. The landline service is also good. I could bore you all to stories about the bad ones. After 49 years in the industry, I've heard it all (well certainly a good deal of it)
@@burnaardnufc3173Not money. They're paying me in free data, free calls, extra this and that all the time. They do this regardless of what people post about them. In fact, this is the first EE specific post I've nade in about 20 years. Never needed to call them out on anything. Didn't even realise that complainig about cell phone companies was a thing.
Daniel, I hope you feel much better for that, well done you, I have been involved with customer service (in one form or another, mainly Engineering and Electronics) ALL my working life and the point that most people who work in customer facing roles seen to have the greatest difficulty understanding is that, the reason a customer talks to YOU is, because THEY have a PROBLEM that THEY cannot fix and ALL they want is for YOU as a company representative to TAKE RESPONSIBILITY for the PROBLEM and FIX IT nothing else. I have NEVER understood why that is so difficult to understand, it’s NEVER PERSONAL but the service staff don’t understand this, and get upperty.
It's my strong belief that all phone networks/connections, that are not classed as 5G have been down graded. After all they did the same thing with TV, when HD contracts were first launched.
I'm on 3 with a 5g phone and it's still crap. It says I have the signal, but it just doesn't work. I've had a lot of texts over the years from them saying they are doing work in my area to improve the signal. It hasn't changed at all.
I've turned 5g off on my phone as it is normally next to useless unless you are standing right underneath a transmitter. Can't wait for 6g to make things even worse.
You rant away.. when i first followed you i didn't know if i was going to carry on following.. but after time.. i so respect you, even if we dont think the same. Mostly we do though... you are so grounded.. not blind. ❤
And the thing is, if you call into any mobile store for the networks with an issue, they can't/won't deal with it as you do it online, but if you have no data/internet...HOW!!
These "customer care" people tend not to be able to think outside the box/instruction manual. Many years ago, I was told that I could not transfer information from an Android phone to an IOS phone, and that I was "too old" to understand this. Three days later, I returned and showed him that I had done it. A cousin of mine, in the same type of job, also told me it wasn't possible. They merely repeat what they're told.
@memitim171 easy on there fella, they're only trying to make a living, they hardly want to listen to people like you yapping at them just for shoits and giggles. Have some empathy.
@@garethmccartan3636 Some of them are muppets though, that's just a fact unfortunately. I didn't say they all were, I literally stuck up for some of them, so there's no need to get your panties in a twist.
I've been with EE for a number of years and found the service, signal and customer support first class. TalkTalk was a shambles. Keep up the great work 👍
I too have had terrible service with 3 and have had issues. I've had to contact them numerous times and done all the settings switching etc with my phone and I've nearly lost the plot as been told conflicting things. I have had a contract with them for years and they will not let Mr upgrade until I've proved for another 3 months that I'm worthy!!!!! Its a total nightmare
I agree with you. I was with 3 years ago. Now with EE through Utility Warehouse. I get additional sims for £8 per moth each with unlimited data. I get my energy through UW as well. All very good.
I do too, but lately UW have simply blocked my query about my mobile service. Impossible to get an answer out of them, even after escalating my query to a complaint. Will be leaving soon.
Been with EE (originally Orange) for nearly 20 years and had no issues at all. Also find they've always been good for coverage everywhere I've been. Should be a solid choice.
@@thedjer9190 Agreed. Only for our internet though as the EE mobile coverage is poor here. For WiFi issues they have been excellent and have usually got someone over within 48 hours and have always resolved the issues.
@@thedjer9190 Nope, in my area, EE is appalling. For the last four years at least one of the matsts by me is down weekly. Not long ago I had 57 incidents in one week!! My friends also have problems problems with their networks. If it wasn't for Wi Fi not sure what id do.🥺
I was also with 3 for over 10 years and my experience was similar to yours. I moved to EE a year ago and its coverage is much better, especially in Cornwall where I live. My wife stayed with 3 and there are many times she doesn’t have a network connection even though I’m able to get 5G…!!! Definitely move now.
I was with EE for many many years, never had any problems. Switched to O2 for a phone deal but it was the biggest mistake of my life.. Easily 80% bad signal, no signal or dropped calls. I even have to use wifi calling from home because the signal died here over a year ago... Going back to EE as soon as my contract ends...
I don’t do anything online , I won’t even entertain buying off someone’s website if it hasn’t got a phone number to ring to place an order. Well justified rant in my eyes Dan .
Maybe write to them for the PAC code. I telephoned EE today, waited a little bit listening to music, but the customer service person was polite and helpful, so hopefully my problems solved. Love all your videos - thanks for sharing your knowledge and experiences.🙂☎
Moving to EE was the best one of the best decisions I made, great capacity in cities and the best rural coverage out of all the networks(helped by their ESN contract). Well worth the small extra cost.
I’ve had some pretty bad customer service from various places over the years but Three totally eclipse the lot. Absolutely persecuted my disabled father and every person I spoke to in person or on the phone was an imbecile. I can’t even fit a summary here, but put it this way, I phoned them from a Three mobile to say his new SIM didn’t connect no matter what phone I put it in. They insisted it was because there is no network coverage at his address, while I am at his address speaking to them on the phone with another Three SIM. This went on for nearly 3 months and it turned out his SIM had been hijacked and someone was running bills up in his name all along, while Three doubled down and tripled down on there being no signal at his home, despite him having 3 x Three SIMs at that address for years.
Totally agree, with 3 myself and calls drop even when i have WiFi. New Google Pixel phone, and Whatsapp calls are more reliable than 3 currently. Regulators seem to have given up trying to improve any of these businesses.
I had the same issue when my ex girlfriend wanted to leave them the guy on the phone kept on and on for nearly an hour. Absolutely shocking service she went with EE. I’ve been with EE 18 years with no issues and good coverage Good luck 🤞
I had trouble with 3 as well, so moved to ee, where i also had trouble, patìcularly around the cotswalds. Went 2 tesco, believe it or not. Good service if u dont have a drama or want to change something , then we found its the luck of the draw with counter staff ... some whole staff were all dreadful in 1 of their shops, feeding off each other in putting customers down, in front of the customer ! Another branch all the staff were terrific ... go figure !
Where I live, none of the phone providers signals are strong and its a pain when you realise that the other person cant hear a word your saying or vice versa. Thank god for the land line!
i had a friend like that. had to lean out of her kitchen window to get a signal, yet had a Broadband only landline terminated in her lounge (but i get free minutes on my mobile!). #Doh
Sorry to be a dampner, I have a landline and fibre broadband with BT. Next year all landline will be digital, so no safety for anyone vulnerable. I spoke with BT about this and they virtually said "Tough". All the people who need phone assistance and those who need specialist equipment, it is up to these firms to sort themselves out. It wasn't up to BT. Politicians do know about this.
@@gwendolineknox784 Exactly. I need to pay a lot of money to upgrade my mothers careline as the current one will not be compatible with the digital line. I can't see why it is us mere mortals that have to pay for something that is not being caused by them or have no option over. Disgrace.
Was with 3 once about 15 years ago. Never again sounds like they haven't changed much. Best are 02 and EE. Surprised they didn't check your account for data to begin with rather than have you go through all the phone settings. Also sometimes a faulty SIM can cause data connection issues it's worth changing it sometimes. It's rare but antennas on phones can break so if you still get the same issue on another network it could be the phone. Still, 3 is not a good network.
Rant ! Nope it is the everyday frustration caused by mobile phone companies. They just want the money . A call a few weeks ago I was so frustrated with the company , I had to say “ I am recording this conversation and my legal advisor is sat listening to your responses “ Within a few hours mobile signal became the strongest I had ever seen it as did the Wi-Fi . I had to buy a EE days use to ring the company . The company , you guessed 3. Since then No drops outs of phone signal or Wi-Fi . Before that incident there was the ending of a sim contract. What a nightmare. I sympathize .
Great rant. Mobile phone network quality is a matter of local knowledge in that some areas are best served by one brand rather than another. As an example, I'm with Vodafone and have been with them for 25 hrs because they are always good in rural areas. Cities might be different. The other point is most telecom companies borrow each others networks, sometimes they are just a rebranding of another supplier as with Tesco mobile who don't have their own network. Best option is to ask friends and family in your area rather than ask your viewers. You'll get a more useful suggestion.
Had a similar experience with 3 year's ago. Crappie internet and connection. Horrendous customer service found myself in the same loop. With a bill not worth paying. They threatened me with bad credit reference and recovery. Finally left with original phone number took months. Paid up and moved on. R.I.P
😂 love the rant, I had the same issue with a phone contract for my son. I took out two contracts with O2 but used the SAME email for both accounts, without being told if you use the same Email you will only ever be able to log into one account. Two accounts with same company you must use two different Email addresses.
I’ve been with EE a number of years and find them very good. I’ve never had any problems with getting a signal and their customer care has also been good.
EE is fine. 3 has the worst connectivity throughout the UK. 3 can do one! I ended my contract over the phone over a decade ago and cancelled the direct debit. Had letters upon letters from debt collectors even after emailing them, finally last week i got another letter saying another debt collector is closing down the case.
EE are spot on. we live out in the middle of nowhere (14 miles outside of Sheffield) and we even get 5G now and again :) I have 3 numbers on my account and can access them simply through their app, online or over the phone, by selecting which number I need to deal with. Also, you can "gift" data between phones on your account if one runs out and you've got some left.
Hi, I've been with Three for many years and I agree the service has got worse. The "help" line in my opinion are a waste of time and I don't bother with them. However the reason I'm still with them is the Three shop in Ankerside. Being fairly local I'm sure you know where that is. I find them way more helpful than the helpline. Especially Katie who is a tech wizard on all things mobile. She set up my 3 home hub spot on. I did try EE (free payg sim ) and found no decent coverage at my house so stuck with 3. Hope that helps.
I had similar experience on three. The wait times between messages are the worst thing! It's like they are playing games in-between and replying when they feel like it
@@37angelg Well, I’ll find out. Have been with O2 for years with no problems however their prices keep rising. So, yesterday I moved to Tesco Mobile (PAC from O2 obtained by text within 30 seconds) and should be receiving my network card tomorrow. I’ll have a far higher data allowance at a quarter of the cost and the monthly charge is frozen for 24 months.
@@valforbes6374 100% the worst customer service of any company I’ve ever engaged with. When you outsource to the other side of the planet and to countries who’s first language is not that of the customer, rightly or wrongly, it gives the impression they don’t care.
Totally agree, customer service from most companies has become a joke. With regards to mobile network quality, I think this very much depends on your location as each network has good and bad areas. I need good reception at home but Three is awful. It wasn't too bad in another family's house. However, with Vodafone it was the opposite. It might be more pricey but I think the 30 day rolling contracts are worth considering. The more people on those the more it forces companies to ensure their networks are good rather than locking customers into long contracts.
I am with Sky who use O2 towers and honestly it is patchy. There will be a series of 3-4 days where my phone only works with Wi-Fi and not outside of the house. Then it goes back to working again. It has got worse over the past few years. It isn't related to my area I don't think because I travel a 50 mile radius with work. By the time I think about complainig it is up and working again. 😅
Me too. Been with Tesco for years. No problems and their customer service has always been great. My son's phone is also connected to my account and when he went off to travel around Australia 15 months ago they were really helpful advising me on how to hibernate his account so I wasn't paying for anything while keeping his UK number for when he returns.
Thumbs up for Tesco Mobile had Vodafone had to insist to get a PAC code wouldn’t do It via SMS had to call them they eventually gave it to me No problems with Tesco mobile
I've been with EE for some years and do a lot a countryside walking with my dogs. I also use hiking apps which guide you along the route. I've never noticed a problem with the connection. I always recommend EE to friends.
I’ve been with O2 since I was a teenager and I have had fantastic service with them. I like the fact that the airtime is separate from the device plan and you can change the airtime without affecting the device plan and any issues I’ve had has always been a straightforward resolution, never overcomplicate.
I only buy unlocked any network phones then get a sim only contract so I am in total control, no doubt my sim provider will find a way to screw me over someday
@@helenbenjafield7351iam an electronics repair engineer so I don't have friends I just have leaches that want "mates rates" fixes on things so loosing my number is a good thing 😅
Recently I had problems with two insurance companies re. accident claims. After many months of emails, no response etc. I wrote to the CEO of both companies (separate incidents). Within days I got a phone call, very apologetic and one company sent me a cheque for £150 the other a cheque for £200 for inconvenince etc and the claims were sorted. If a CEO is bombarded with complaints - this will/should happen.
EE; 20 years an EE customer, I went back to EE to buy a phone having during that period gone to an independent. First be aware ee shops charge more for same devices than those purchased over the phone.So between two phones they persuaded me to buy an alternative phone to my request on interst free finance (I later discovered on receipt of that phone) by mistating an offer. So I wanted to cancel the phone.But ee refused until the first phone had been returned albeit I was good for the money for two contracts. That took ages for them to sort by which time the ee offer on the forst had lapsed so I ended paying more for the phone I first wanted. Cos of all the delay I was slow setting it up because my free time allocated to do this lapsed. The phone developed a fault with the volume button on the second call although electronically ok. Ee tried to argue that i was one day outside the new replacement rights. I argued at£1500 retail the phone wasn't fit for purpose regardless. They said they couldn't tell when it had been first turned on.i said that's funny because with new computers you could tell . In the process i said by merging with BT they had got too large and i would write to my MP about stoppingfurther mergers as inhibiting competition.In the end they accepted that and said they would change phone for a new one and as far as I can tell they did though it came in a curious box. Rules learned for quiet life: 1 ee do not differentiate between offers by third parties and offers they themselves make. Make sure you check that and take what they say about offers from third parties as a pinch of salt it could be wrong and probably will be and you will have difficulties proving it so make notes.2 I think going to their shop would be worth the extra but why it has to be so I don't understand when the phone service is rubbish Fact is if you get a personal relationship with a shop guy they may even tell you where to buy the same phone cheaper -which they did for another customer when i went in once-and yet stay with ee but at least you have a name and a face to go back to. Now if you want an even worse story of woe just get me onto how they (and virgin) treated me over the installation of wifi. They still owe me£s That's still going on .I think ee head office are a bunch of charlatans and no idea how they are supposed to be the best company( as their automatic message says). Any body any idea how you complain to them let me know by posting here please They absolutely refuse to escalate a problem without a massive row. Phone cos should be regulated .
I had exactly the same problem with 3. There was never any service when I wanted it. I gave up & moved to EE & haven't had a problem since. I get service 99% places I visit. I accept mid Wales in the mountains is patchy in the valleys, but I do like very remote settings all over the country. Overall, I'm very impressed with EE for data service & price on a sim only plan
This is such a common experience with so many major service providers these days - they hook you in with their shiny bells and whistles (neo-banks, for example), and it's only when you have a problem that you realise their customer service sucks. You're sitting there for hours, while they intermittently come back to you with stuff you've already tried e.g. clear your cache (in your example). The worst part of these experiences is when YOU have to tell THEM how to do their job. I've often found the answer myself while waiting on the call and had to tell the "customer service agent" how to fix it or even about the law! Customer service is integral to a good business, and poor/cheap customer service just shows what the company truly thinks of you.
I’m with 3 and Iv noticed the same 🧐 I actually thought others were deliberately blocking/slowing it down due to there very good pricing And trying to speak to a human that you can hear /understand/without being cut off is near impossible!!!
There all the same I find. They are your best friend when signing with them but as soon as there’s a problem that forces you to leave true colours shine through and that’s all of them.
I have always used 3, as soon as the current contract is sorted, I will be moving to EE as my internet is through them now . This was a common sense decision, but after seeing this , as mostly I hang out in Cornwall, it seems I have many other reasons to leave 3 as well now ! #thankyoubb
many "advisors" in many customer support centres are poorly trained, and can only work off their pre-prepared script. Anything that falls outside of that leaves them floundering like a landed fish on the riverbank.
EE is BRILLIANT! I live in very rural Northumberland and it is the ONLY network that will work. I have been with them for 9 years, and I would not consider changing SP. They are the number 1 network for a reason 😊
The 3 network has always been horrendous! I remember a friend back is 2008ish who switched to 3 and from that point on we could never get through to his phone 😂
I’ve had similar frustration with Three and wish I’d never moved to them from EE. Service with the latter was spot on and internet speed the best I’ve ever had from a mobile network.
I was with three for nearing 20yrs. A few weeks ago, due to a dramatic drop in service, I cancelled my phone contract, my mobile broadband at home and my mobile broadband at my caravan. Given the absolute shocking service I received trying to get through that process, I will soon be cancelling my work mobile broadband too. Zero customer service to very loyal customers.
I've found three very good for a data connection, obviously area plays a huge part... However trying to actually hold a call whilst walking around it almost impossible. I walk around a big city early morning as exercise and catch up with home, within a 2 hour call the signal drops out more than ten times. It really has become frustrating. My fear however is that i go to another provider and it is the data that's effected. I wish they'd concentrate on getting the enitre cointry signal strength up to acceptable before promoting blazingly fast speeds.
The problem is that too many large companies now think they are too big to fail... any problem is the customer's fault. They don't care about losing a few customer due to poor service. So, service spirals down until they *do* go out of business. _Then they wonder what went wrong!_
I have had a similar experience with BT/EE and my broadband, I am still with them and everything was sorted eventually, all I can say is say exactly what you want and stick to it because they will constantly try and get you to sign up for add-ons and don't phone when you're in a rush.
I was also with Three for many years as they were the only provider who viewed Israel as Europe. I became frustrated about five six years ago when they would disconnect data service for no reason at all. As compensation they would offer me credit on my account which invariably disappeared. The final insult came when my phone tv and laptop were hacked and I left. Unfortunately I suspect it is down to the divide disrupt and conquer philosophy of a certain ethnicity. You could actually hear them laughing in the background whilst speaking C/S to complain of either data, sms or mobile phone network not working
3 cheers for ranting, before it is criminalised
Lol
😂😂🫡🫡🇬🇧
I’ll rant before it’s illegal, and after. 🤠👍
It’s not like there’s any respect left for the police or these new tyrannical laws.
@WotsisFace 💐🇬🇧💐
Amen to that, Vanman.
What really riles me is the “no reply” email addresses and text messages. Big business can make all sorts of demands by email and text, but the “customer” cannot reply in the same format. It should be law that businesses must accept formal replies in the format of their message the customer.
I totally agree!!
@@deanokay666 🎯 💯
Plenty of those in these comments on YT.
Actually that’s a great point.
Some of them actually do reply to these, despite saying they won't.
We feel your frustration.
Does anyone remember when the World was a simpler place ?
No, it feels like decades ago
Yes, I'm 77 and we went to phone boxes in the street, but at least we got through.
Certainly do
Worked at Apple for 5 years previously. In my experience there is no one good phone network provider. They are all terrible for one reason or another. The best you can hope for, is one that provides a good deal, good network coverage, and hope that you don’t ever have to deal with customer services.
EE, EE are good if you don't have to talk to customer services on the phone. They used to be fantastic until BT bought them out.
@@grumpyhale821E/E? Ironically, I shared my data to my friend during dining in a small town due to poor signal by E/E.
Giffgaff ! I’ve been with them for well over a decade. They move between different providers to get the best deal for their community. I’ve never had any issues. Check them out
@@grumpyhale821 Ah! that explains it. I have always been with BT (TV/landline, broadband). Had a 3 month row with them last year when a tree came down and took everything with it. Finally got compensation.
However, they then joined with EE and so now my TV is EE and I did voluntarily change my phone to EE (some deal with BT).
Now I have a BT and an EE contract coming to an end . HELP. I feel huge trouble coming up, with BOTH ignoring me and so taking all that extra money now I am out of contract and they will ignore me when I try to change.
Sad fact is that EVERYTHING is like this now, they all make near impossible to get anywhere
@@markdearness I hate chat bots , there so frustrating
O2 took 6 weeks to transfer my number from pay as you go to a different plan
@frededwards8585 that's a disgrace, I'd be off
I do not know what has happend to concept of Customer Care in the past 20 years but it seems it’s been outsourced to the lowest bidder. Your experience is 100% accurate in my opinion, having recently upgraded both mobile account and my internet and landline I can only echo your experience. It really is not acceptable but who do you complain to? Who listens, nobody. Who takes responsibility, no one. It’s exasperating and wholly unexceptable. Well done on the rant, it needs to be said.
100% Agree!
A lot of them now function under the "There's one born every minute" principal, they don't care if you leave, because someone else will just replace you and they've already made money off you. This used to be a very popular tactic among Chinese based businesses (the huge population making it very easy to get away with), but in recent times a lot of them are moving away from this and providing actual customer service to the point that in my recent experiences you are far more likely to get actual service from a random Chinese company than you are from a British based business, which is kind of crazy but here we are. The utility companies are the worst by far, they know you need this stuff and will pay for it no matter how shit the service is, so it's become a race to the bottom on customer service because if they are all as bad as each other, then what's the point switching provider?
I think: When all else fails, they cut you off! How many have experienced that annoyance?? I feel your pain!
Top tip for chat bots, type "human". That often takes you through to an actual person, at least during their office hours.
I normally try confusing it to cause it to trigger it to transfer me will try this in future
@@KeithCambs the other trick, if the word "human" triggers it to put you into a loop, is to just ask it something absolutely ridiculous
The 3 network is notorious for bad customer service…
Customer service, and connectivity.
They are all the same all down to personal experience and the advisor you speak to on the day and their technical ability/knowledge
Appallingly bad customer service from 3. And don't get me started on the app which just doesn't work. Report them to offcom Daniel.
@@swolemountain5346 talking to customer service is an art nowadays e.g. 3 is my network and I know the right keywords to quickly escalate a problem to a level 3 customer service rep however I won't share this information with you or anybody, for fear that 3 realises and cuts off my shortcut. I absolutely despise this modern world.
I've experienced it myself, and also with Talk talk, so glad I switched
I had an awful experience with 3 many years ago. They made it very difficult to leave and kept passing me from one customer service advisor to another. I now wouldn't touch them with a bargepole. My impression was that it was their standard way of treating customers.
@miaclark5306 Totally agree with you!
I had the exact same experience when I decided to leave because of rubbish network signal.
Me too.
I believe things have changed recently (at least they have for internet providers, and I think it's the same for mobile as well). No need to cancel the service with your current provider. Call the new one, and say you're switching, and they should contact the old provider and organise the switch.
Why do you need to 'leave' a phone network ? Just cancel any DD any open an acct with a new provider.
If you've locked yourself into long contract, well that's rather on you
The agent wasn't willing to take the hit in their cancellation record. Probably under target already, and they'd lose their bonus
Good for you for speaking out on poor service.❤❤❤❤
I work in a similar field, and I just can't be arsed to argue with a customer for the sake of my bonus. I try to do what I need to in order to keep the job, but if someone is adamant they want to cancel, I'll just go ahead and do it. I'd much rather an easy job than a little extra in my bank account a month. I don't rely on the bonus, so it literally is that, a bonus. If I get it, great, if I don't, I've budgeted for the month without it anyway, so it's fine.
I’ve been on to these people with Three and HSBC and just been strung along for almost 1.5hrs each time. You get ‘escalated’ up to the next ‘Superwisor’ about three or four times until you get nowhere, again.
Customer Service vanished during Covid and has been on a steady downward trend since we outsourced to let’s just say, long-distance call centres. They won’t reply more than once every 3-5 minutes, always going over the same basic info, asking questions to stall you while they deal with 15 customers at a time. Awful. What world do we live in.
HSBC are the worst! Left them years ago and I'd never go back.
3 are literally the worst....
My phone drops data/connection literally every single day for anywhere between 1 to 3 hrs n I can't even top up using the app... They're literally useless
I posted above about the app. It seems if you run out of credit it won't even give you enough grace of a few megabytes of data to connect and top up. It's a shambles of an app. I usually run out in the middle of the night and either have to top up via wifi or call the top up number after 8am the next morning. If you call before 8am you'll just get an automated message telling you to call back later.
@lectrifyin1 I can't even ring the number to top up... It just doesn't work... I had to get a special link to a self service web page that I couldn't get access to on my own. I used to get 10 gigabytes of data every time I ran out free of charge and they randomly stopped it without rhyme or reason... They're just a shambles of a network
@@uniquefreak13 they're all bad,O2 was a nightmare for me,they refused to give me a PAC,&they used to deduct data at £2per day eventhough the mobile data wasn't switched on,&I'm far from being the only person to whom they did that.
I’m having the same issue with O2. Mobile data failing all the time. 5 minutes to load up UA-cam.
The best thing about EE is that you can call them and speak to a real person, normally in Scotland. Friendly, helpful and determined to resolve any issue you may have.
Had exactly the same experience with Vodafone! We also use EE - no issues so far with them.
I, too, have been with EE for years, back to when they were Mercury one2one. Never had any trouble of the nature described here.
Been with EE may years no problems very easy to speak to them as well
Same
As a retired telephone engineer, I agree. The landline service is also good. I could bore you all to stories about the bad ones. After 49 years in the industry, I've heard it all (well certainly a good deal of it)
I've had my family with EE for well over a decade; minimal issues and any that did arise were dealt with by some fantastic customer service.
I agree. On occasions where I visited the EE shops in Folkestone and Ashford the young people that dealt with the issues could not have been better!
Nice story. How much are EE paying you?
@@burnaardnufc3173 it's about £45 in total for 3 lines as they're all out of contract.
I agree- customer service is fantastic
@@burnaardnufc3173Not money. They're paying me in free data, free calls, extra this and that all the time. They do this regardless of what people post about them.
In fact, this is the first EE specific post I've nade in about 20 years. Never needed to call them out on anything. Didn't even realise that complainig about cell phone companies was a thing.
Daniel, I hope you feel much better for that, well done you, I have been involved with customer service (in one form or another, mainly Engineering and Electronics) ALL my working life and the point that most people who work in customer facing roles seen to have the greatest difficulty understanding is that, the reason a customer talks to YOU is, because THEY have a PROBLEM that THEY cannot fix and ALL they want is for YOU as a company representative to TAKE RESPONSIBILITY for the PROBLEM and FIX IT nothing else. I have NEVER understood why that is so difficult to understand, it’s NEVER PERSONAL but the service staff don’t understand this, and get upperty.
Been with EE for ever. Never a problem.
Me too. My last customer service interaction was excellent.
It's my strong belief that all phone networks/connections, that are not classed as 5G have been down graded. After all they did the same thing with TV, when HD contracts were first launched.
I'm on 3 with a 5g phone and it's still crap. It says I have the signal, but it just doesn't work. I've had a lot of texts over the years from them saying they are doing work in my area to improve the signal. It hasn't changed at all.
I've turned 5g off on my phone as it is normally next to useless unless you are standing right underneath a transmitter. Can't wait for 6g to make things even worse.
You rant away.. when i first followed you i didn't know if i was going to carry on following.. but after time.. i so respect you, even if we dont think the same. Mostly we do though... you are so grounded.. not blind. ❤
That is a nice compliment to give. In this increasingly divisive society, it is good to see critical thinking is alive and well!
@@laravonstaden1838 unfortunately critical thinking is not alive and well , it’s part of the problem we have in the world today
He is starting to be awakened to all the bs, us meer mortals are frustrated about.
And the thing is, if you call into any mobile store for the networks with an issue, they can't/won't deal with it as you do it online, but if you have no data/internet...HOW!!
Are you using a third party provider of,e.g,EE,because would mean that it's nothing to do with the shop?
These "customer care" people tend not to be able to think outside the box/instruction manual. Many years ago, I was told that I could not transfer information from an Android phone to an IOS phone, and that I was "too old" to understand this. Three days later, I returned and showed him that I had done it. A cousin of mine, in the same type of job, also told me it wasn't possible. They merely repeat what they're told.
One told me they would get into trouble if they veered off script.
@@TheMazinoz That's generally it, some of them are just muppets, but some of them know a lot but would get fired if they didn't stick to the script.
@memitim171 easy on there fella, they're only trying to make a living, they hardly want to listen to people like you yapping at them just for shoits and giggles.
Have some empathy.
@@garethmccartan3636 Some of them are muppets though, that's just a fact unfortunately. I didn't say they all were, I literally stuck up for some of them, so there's no need to get your panties in a twist.
I've been with EE for a number of years and found the service, signal and customer support first class.
TalkTalk was a shambles.
Keep up the great work 👍
I had a terrible service from three, ditched them as soon as I could.
I too have had terrible service with 3 and have had issues. I've had to contact them numerous times and done all the settings switching etc with my phone and I've nearly lost the plot as been told conflicting things. I have had a contract with them for years and they will not let Mr upgrade until I've proved for another 3 months that I'm worthy!!!!! Its a total nightmare
I have been with EE for years, so far, no issues.
Same here xx
I agree with you. I was with 3 years ago. Now with EE through Utility Warehouse. I get additional sims for £8 per moth each with unlimited data. I get my energy through UW as well. All very good.
Left ee over 10 yrs ago.
All paid up. Sending me bills still for nothing.
I do too, but lately UW have simply blocked my query about my mobile service. Impossible to get an answer out of them, even after escalating my query to a complaint. Will be leaving soon.
Been with EE (originally Orange) for nearly 20 years and had no issues at all. Also find they've always been good for coverage everywhere I've been. Should be a solid choice.
@@thedjer9190 Agree, best network by miles.
Same here I have never had an issue with EE
I've been an EE (orange) since 1994. Never had a problem either. They also award loyalty, which is very unusual these days.
@@thedjer9190 Agreed. Only for our internet though as the EE mobile coverage is poor here. For WiFi issues they have been excellent and have usually got someone over within 48 hours and have always resolved the issues.
@@thedjer9190
Nope, in my area, EE is appalling. For the last four years at least one of the matsts by me is down weekly. Not long ago I had 57 incidents in one week!! My friends also have problems problems with their networks.
If it wasn't for Wi Fi not sure what id do.🥺
I was also with 3 for over 10 years and my experience was similar to yours. I moved to EE a year ago and its coverage is much better, especially in Cornwall where I live. My wife stayed with 3 and there are many times she doesn’t have a network connection even though I’m able to get 5G…!!! Definitely move now.
I was with EE for many many years, never had any problems. Switched to O2 for a phone deal but it was the biggest mistake of my life.. Easily 80% bad signal, no signal or dropped calls. I even have to use wifi calling from home because the signal died here over a year ago... Going back to EE as soon as my contract ends...
I agree 02 was the most arrogant bunch of people I have ever had to deal with , now tesco mobile which I am told is the same network but now works.
Good luck getting a PAC,they don't like giving them.
@@helenbenjafield7351you can just text to get a PAC code without speaking to them on any network
I don’t do anything online , I won’t even entertain buying off someone’s website if it hasn’t got a phone number to ring to place an order.
Well justified rant in my eyes Dan .
I've checked for an Australian address but had to wait for goods from overseas.
Maybe write to them for the PAC code. I telephoned EE today, waited a little bit listening to music, but the customer service person was polite and helpful, so hopefully my problems solved. Love all your videos - thanks for sharing your knowledge and experiences.🙂☎
I left 3 years ago and went with EE as they had better connectivity here in the Staffordshire Moorlands and never looked back. 😀
Iv been with giff gaff 4 years. Never had a problem. No contract.
Top it up for as much data as you want every month. Piece of cake
I like my giff gaff no contract and your in control.
@leewilliams6070 Giff Gaff are not a mobile network, but only a piggyback provider off one. I think they use O2.
Mmm I tried them a few years ago but the data speed was terrible so I dumped their ass 😮
Moving to EE was the best one of the best decisions I made, great capacity in cities and the best rural coverage out of all the networks(helped by their ESN contract). Well worth the small extra cost.
I’ve had some pretty bad customer service from various places over the years but Three totally eclipse the lot. Absolutely persecuted my disabled father and every person I spoke to in person or on the phone was an imbecile. I can’t even fit a summary here, but put it this way, I phoned them from a Three mobile to say his new SIM didn’t connect no matter what phone I put it in. They insisted it was because there is no network coverage at his address, while I am at his address speaking to them on the phone with another Three SIM. This went on for nearly 3 months and it turned out his SIM had been hijacked and someone was running bills up in his name all along, while Three doubled down and tripled down on there being no signal at his home, despite him having 3 x Three SIMs at that address for years.
Totally agree, with 3 myself and calls drop even when i have WiFi. New Google Pixel phone, and Whatsapp calls are more reliable than 3 currently. Regulators seem to have given up trying to improve any of these businesses.
I had the same issue when my ex girlfriend wanted to leave them the guy on the phone kept on and on for nearly an hour.
Absolutely shocking service she went with EE.
I’ve been with EE 18 years with no issues and good coverage
Good luck 🤞
I had trouble with 3 as well, so moved to ee, where i also had trouble, patìcularly around the cotswalds. Went 2 tesco, believe it or not. Good service if u dont have a drama or want to change something , then we found its the luck of the draw with counter staff ... some whole staff were all dreadful in 1 of their shops, feeding off each other in putting customers down, in front of the customer ! Another branch all the staff were terrific ... go figure !
Where I live, none of the phone providers signals are strong and its a pain when you realise that the other person cant hear a word your saying or vice versa. Thank god for the land line!
i had a friend like that. had to lean out of her kitchen window to get a signal, yet had a Broadband only landline terminated in her lounge (but i get free minutes on my mobile!). #Doh
Sorry to be a dampner, I have a landline and fibre broadband with BT. Next year all landline will be digital, so no safety for anyone vulnerable. I spoke with BT about this and they virtually said "Tough". All the people who need phone assistance and those who need specialist equipment, it is up to these firms to sort themselves out. It wasn't up to BT. Politicians do know about this.
@@gwendolineknox784 Exactly. I need to pay a lot of money to upgrade my mothers careline as the current one will not be compatible with the digital line. I can't see why it is us mere mortals that have to pay for something that is not being caused by them or have no option over. Disgrace.
Always had excellent service / signal with EE. Often when colleagues and friends have complained about lack of service, EE is available.
Not so where I live,but EE does have a slightly better reputation,although I'm not impressed with them either.All of the networks need a shake-up.
I'm sim only with giff gaff, I like it as I feel more in control of it, and I'm not tied in to any contract
Me too
Me 3
The goodybag system really is brilliant
Don't pay your bill they will soon be in touch.. done this with Talk talk never had so many phone calls/texts from them.
Was with 3 once about 15 years ago. Never again sounds like they haven't changed much. Best are 02 and EE.
Surprised they didn't check your account for data to begin with rather than have you go through all the phone settings. Also sometimes a faulty SIM can cause data connection issues it's worth changing it sometimes.
It's rare but antennas on phones can break so if you still get the same issue on another network it could be the phone.
Still, 3 is not a good network.
O2 are fraudulent!
Rant ! Nope it is the everyday frustration caused by mobile phone companies.
They just want the money .
A call a few weeks ago I was so frustrated with the company , I had to say “ I am recording this conversation and my legal advisor is sat listening to your responses “
Within a few hours mobile signal became the strongest I had ever seen it as did the Wi-Fi . I had to buy a EE days use to ring the company .
The company , you guessed 3.
Since then No drops outs of phone signal or Wi-Fi .
Before that incident there was the ending of a sim contract.
What a nightmare.
I sympathize .
Great rant. Mobile phone network quality is a matter of local knowledge in that some areas are best served by one brand rather than another. As an example, I'm with Vodafone and have been with them for 25 hrs because they are always good in rural areas. Cities might be different. The other point is most telecom companies borrow each others networks, sometimes they are just a rebranding of another supplier as with Tesco mobile who don't have their own network. Best option is to ask friends and family in your area rather than ask your viewers. You'll get a more useful suggestion.
Hi my experience with EE has always been great when ever I needed help they always helped me out
Had a similar experience with 3 year's ago. Crappie internet and connection.
Horrendous customer service found myself in the same loop.
With a bill not worth paying. They threatened me with bad credit reference and recovery. Finally left with original phone number took months. Paid up and moved on. R.I.P
Awful company to deal with. I've been through exactly the same process with them.
Some of us never bought in. Much simpler.
😂 love the rant, I had the same issue with a phone contract for my son. I took out two contracts with O2 but used the SAME email for both accounts, without being told if you use the same Email you will only ever be able to log into one account.
Two accounts with same company you must use two different Email addresses.
I’ve been with EE a number of years and find them very good. I’ve never had any problems with getting a signal and their customer care has also been good.
@@raylewis99 until you try to leave, the exit process is rubbish!
I had the same problem with Vodafone. I got so fed I emailed the CEO and complained. It was resolved very fast after that 😊
EE is very good. Good coverage, good service. Easy to use app. I have had sim only for about 4 years and would never go on contract again.
EE is fine.
3 has the worst connectivity throughout the UK.
3 can do one! I ended my contract over the phone over a decade ago and cancelled the direct debit. Had letters upon letters from debt collectors even after emailing them, finally last week i got another letter saying another debt collector is closing down the case.
EE are spot on. we live out in the middle of nowhere (14 miles outside of Sheffield) and we even get 5G now and again :)
I have 3 numbers on my account and can access them simply through their app, online or over the phone, by selecting which number I need to deal with.
Also, you can "gift" data between phones on your account if one runs out and you've got some left.
Thanks. Wondering who to go with
Hi, I've been with Three for many years and I agree the service has got worse. The "help" line in my opinion are a waste of time and I don't bother with them. However the reason I'm still with them is the Three shop in Ankerside. Being fairly local I'm sure you know where that is. I find them way more helpful than the helpline. Especially Katie who is a tech wizard on all things mobile. She set up my 3 home hub spot on. I did try EE (free payg sim ) and found no decent coverage at my house so stuck with 3. Hope that helps.
I was with 3 years ago terrible service been with loads of different companies but EE has been by far the best
I had similar experience on three.
The wait times between messages are the worst thing! It's like they are playing games in-between and replying when they feel like it
C'mon now we all know tesco mobile is the best😂😂
It is better than 3 at times .
@@37angelg Tesco is Vodafone
@@37angelg Well, I’ll find out. Have been with O2 for years with no problems however their prices keep rising. So, yesterday I moved to Tesco Mobile (PAC from O2 obtained by text within 30 seconds) and should be receiving my network card tomorrow. I’ll have a far higher data allowance at a quarter of the cost and the monthly charge is frozen for 24 months.
Tesco piggy back ff one of the majors, it’s that simple.
Tesco is O2. I know I’m using it
That is soooooo annoying getting cut off like that… customer service is crap
Don’t have Virgin Media…appalling customer support.
@@valforbes6374 100% the worst customer service of any company I’ve ever engaged with. When you outsource to the other side of the planet and to countries who’s first language is not that of the customer, rightly or wrongly, it gives the impression they don’t care.
I had the same problem with 3 years ago, moved to EE and have had no problems
I’m with BT mobile never had any problem. I think BT is the same company as EE.
Totally agree, customer service from most companies has become a joke. With regards to mobile network quality, I think this very much depends on your location as each network has good and bad areas. I need good reception at home but Three is awful. It wasn't too bad in another family's house. However, with Vodafone it was the opposite. It might be more pricey but I think the 30 day rolling contracts are worth considering. The more people on those the more it forces companies to ensure their networks are good rather than locking customers into long contracts.
I had similar problems with 3. Changed to Tesco. They use the O2 towers and it’s all been great for the past 12 years
I'm with Tesco also and agree with you.
I am with Sky who use O2 towers and honestly it is patchy. There will be a series of 3-4 days where my phone only works with Wi-Fi and not outside of the house. Then it goes back to working again. It has got worse over the past few years.
It isn't related to my area I don't think because I travel a 50 mile radius with work.
By the time I think about complainig it is up and working again. 😅
Me too. Been with Tesco for years. No problems and their customer service has always been great. My son's phone is also connected to my account and when he went off to travel around Australia 15 months ago they were really helpful advising me on how to hibernate his account so I wasn't paying for anything while keeping his UK number for when he returns.
@ that’s really good service
Thumbs up for Tesco Mobile had Vodafone had to insist to get a
PAC code wouldn’t do It via SMS had to call them they eventually gave it to me
No problems with Tesco mobile
I've been with EE for some years and do a lot a countryside walking with my dogs. I also use hiking apps which guide you along the route. I've never noticed a problem with the connection. I always recommend EE to friends.
I feel your pain😅
Very frustrating. Worst experience I had was with TalkTalk. Never again
....and me!?!
I'm a Barista
I’ve been with O2 since I was a teenager and I have had fantastic service with them. I like the fact that the airtime is separate from the device plan and you can change the airtime without affecting the device plan and any issues I’ve had has always been a straightforward resolution, never overcomplicate.
I only buy unlocked any network phones then get a sim only contract so I am in total control, no doubt my sim provider will find a way to screw me over someday
You still need a PAC if you want to retain your number.
@@helenbenjafield7351iam an electronics repair engineer so I don't have friends I just have leaches that want "mates rates" fixes on things so loosing my number is a good thing 😅
I’m having a nightmare with Vodafone, reception and date is awful. Sometimes I can’t even make a call. Good luck!
EE customer here! Never had any issues with them over 10 years of happy service 👍
Recently I had problems with two insurance companies re. accident claims. After many months of emails, no response etc. I wrote to the CEO of both companies (separate incidents). Within days I got a phone call, very apologetic and one company sent me a cheque for £150 the other a cheque for £200 for inconvenince etc and the claims were sorted.
If a CEO is bombarded with complaints - this will/should happen.
EE is a trap! They keep upping the fees every year, yet the quality of service goes down.
I've never had a problem with EE but perhaps I've just been lucky.
@@stephwaite and me......up to now!!
just like council tax
It's time people realised, that they've been conned into thinking that mobile phones were introduced for our benefit...🤔
EE; 20 years an EE customer, I went back to EE to buy a phone having during that period gone to an independent. First be aware ee shops charge more for same devices than those purchased over the phone.So between two phones they persuaded me to buy an alternative phone to my request on interst free finance (I later discovered on receipt of that phone) by mistating an offer. So I wanted to cancel the phone.But ee refused until the first phone had been returned albeit I was good for the money for two contracts. That took ages for them to sort by which time the ee offer on the forst had lapsed so I ended paying more for the phone I first wanted. Cos of all the delay I was slow setting it up because my free time allocated to do this lapsed. The phone developed a fault with the volume button on the second call although electronically ok. Ee tried to argue that i was one day outside the new replacement rights. I argued at£1500 retail the phone wasn't fit for purpose regardless. They said they couldn't tell when it had been first turned on.i said that's funny because with new computers you could tell . In the process i said by merging with BT they had got too large and i would write to my MP about stoppingfurther mergers as inhibiting competition.In the end they accepted that and said they would change phone for a new one and as far as I can tell they did though it came in a curious box. Rules learned for quiet life: 1 ee do not differentiate between offers by third parties and offers they themselves make. Make sure you check that and take what they say about offers from third parties as a pinch of salt it could be wrong and probably will be and you will have difficulties proving it so make notes.2 I think going to their shop would be worth the extra but why it has to be so I don't understand when the phone service is rubbish Fact is if you get a personal relationship with a shop guy they may even tell you where to buy the same phone cheaper -which they did for another customer when i went in once-and yet stay with ee but at least you have a name and a face to go back to. Now if you want an even worse story of woe just get me onto how they (and virgin) treated me over the installation of wifi. They still owe me£s That's still going on .I think ee head office are a bunch of charlatans and no idea how they are supposed to be the best company( as their automatic message says). Any body any idea how you complain to them let me know by posting here please They absolutely refuse to escalate a problem without a massive row. Phone cos should be regulated .
I had exactly the same problem with 3. There was never any service when I wanted it. I gave up & moved to EE & haven't had a problem since. I get service 99% places I visit. I accept mid Wales in the mountains is patchy in the valleys, but I do like very remote settings all over the country. Overall, I'm very impressed with EE for data service & price on a sim only plan
LAW only LAW is God's law
👍😁👍
This is such a common experience with so many major service providers these days - they hook you in with their shiny bells and whistles (neo-banks, for example), and it's only when you have a problem that you realise their customer service sucks.
You're sitting there for hours, while they intermittently come back to you with stuff you've already tried e.g. clear your cache (in your example).
The worst part of these experiences is when YOU have to tell THEM how to do their job. I've often found the answer myself while waiting on the call and had to tell the "customer service agent" how to fix it or even about the law!
Customer service is integral to a good business, and poor/cheap customer service just shows what the company truly thinks of you.
Black cube barrister
Black and white 3masons come to mind.
What does that mean?
EE were great for me after a poor experience with Three. Have been with EE now for 10 years 😊
I’m with 3 and Iv noticed the same 🧐 I actually thought others were deliberately blocking/slowing it down due to there very good pricing
And trying to speak to a human that you can hear /understand/without being cut off is near impossible!!!
No network is perfect. Customer service is an issue everywhere.
There all the same I find. They are your best friend when signing with them but as soon as there’s a problem that forces you to leave true colours shine through and that’s all of them.
Where does it say that politicians are allowed to pull strings?
I have always used 3, as soon as the current contract is sorted, I will be moving to EE as my internet is through them now . This was a common sense decision, but after seeing this , as mostly I hang out in Cornwall, it seems I have many other reasons to leave 3 as well now ! #thankyoubb
many "advisors" in many customer support centres are poorly trained, and can only work off their pre-prepared script. Anything that falls outside of that leaves them floundering like a landed fish on the riverbank.
EE is BRILLIANT! I live in very rural Northumberland and it is the ONLY network that will work. I have been with them for 9 years, and I would not consider changing SP. They are the number 1 network for a reason 😊
The 3 network has always been horrendous! I remember a friend back is 2008ish who switched to 3 and from that point on we could never get through to his phone 😂
I'm with EE, been with them 12 months. I live in the SW and had no problems.
I’ve had similar frustration with Three and wish I’d never moved to them from EE. Service with the latter was spot on and internet speed the best I’ve ever had from a mobile network.
I was with three for nearing 20yrs. A few weeks ago, due to a dramatic drop in service, I cancelled my phone contract, my mobile broadband at home and my mobile broadband at my caravan. Given the absolute shocking service I received trying to get through that process, I will soon be cancelling my work mobile broadband too. Zero customer service to very loyal customers.
Was with 3 for about 5 years - when you try and leave them they bully you and make it difficult! Have gone with Giffgaff - can't fault them!
I had a similar situation with 3. Now with EE living on a canal-boat . EE is great in areas where other networks are patchy.
I've found three very good for a data connection, obviously area plays a huge part... However trying to actually hold a call whilst walking around it almost impossible. I walk around a big city early morning as exercise and catch up with home, within a 2 hour call the signal drops out more than ten times. It really has become frustrating. My fear however is that i go to another provider and it is the data that's effected. I wish they'd concentrate on getting the enitre cointry signal strength up to acceptable before promoting blazingly fast speeds.
Hi there, also completely hacked off with 3. In rural Gloucestershire, absolutely appalling. Have to use WiFi calling from home.
The problem is that too many large companies now think they are too big to fail... any problem is the customer's fault. They don't care about losing a few customer due to poor service. So, service spirals down until they *do* go out of business. _Then they wonder what went wrong!_
I have had a similar experience with BT/EE and my broadband, I am still with them and everything was sorted eventually, all I can say is say exactly what you want and stick to it because they will constantly try and get you to sign up for add-ons and don't phone when you're in a rush.
I was also with Three for many years as they were the only provider who viewed Israel as Europe. I became frustrated about five six years ago when they would disconnect data service for no reason at all. As compensation they would offer me credit on my account which invariably disappeared. The final insult came when my phone tv and laptop were hacked and I left. Unfortunately I suspect it is down to the divide disrupt and conquer philosophy of a certain ethnicity. You could actually hear them laughing in the background whilst speaking C/S to complain of either data, sms or mobile phone network not working