Here's one of the red flags I occasionally run into: The client that tells you he wants to hire you because the current company is terrible and they want to fire them. Even better if they say it's their third time around doing that.
Ya same with me. After this lockdown, I am binge-watching all the videos. I am 18 yrs old and I am like what the hell I was doing till now. I feel bad since there is so much good content out there, and most of the people are missing these out in India.
I can say you hit the nail on the head with every single profile. Word of advice for any young web/designers that are starting out in an agency or freelancing, whatever you do, don't let your first bad client deter you. If I had stopped at the first bad client I got, I wouldn't be where I am. Use that first job you didn't get paid for after working on the site for three weeks, or the job where the person would call you at 2 in the morning to complain as a learning experience/curve and let it define your future relationships for the better.
+Nick C Hello Nick. Glad you are validating some of observations and great that you are reminding everyone about not being discouraged if you should run into a bad client. Out of curiosity, would you mind sharing what agency you run? Either way, glad to hear that some higher level types such as yourself are watching the channel. How did you find us and what content are you particularly interested in?
Thanks for this. One of my clients really has me down in the dumps right now. Slow paying, indecisive, gossips about other contractors/mutual contacts....just a mismatch for my personality and business. It's exhausting me and I even have panic attacks when she pays late because I rely on the income for my personal expenses like rent & groceries. I know I should fire her and I will asap. But I need the income.
Coach, Why am I seeing this now man! I gotta tell you! You created some true masterpiece 3,4,5 years ago! I am seeing every of them one by one! Can't thank you enough❤💯❤
Although this video had been published for 2 years. By watching it now, it really gives me insights on how to deal with and see wide varieties of clients. Especially when i just starting my career as a freelancer... Thank you so much..
I wish my university professors had known about this channel when I was in school ... and...knowing that this channel exists makes me want to be a teacher to share this wisdom with the children ...
I worked with a client recently who liked every cool thing he saw and wanted to add it to the project even if it didn't relate. He thought everything was easy. He treated his staff like absolute crap and treated our team like gold. He changed his mind every week and would constantly contradict himself. We ended up spending 4 months on a 2-month project.
@@thefutur we have done mood board styleframes stylescapes and still had to redo stuff tons some clients no matter how many things you show them they are just nuts lol.
I can spot a red flag a mile off and they usually take place during the first meeting. Statements like "So why should I pay you when I could do it myself?" or "I want Project A completed for the price of Project B" (expecting me to lower my rates for no good reason). It is frustrating and seems to always be based around money. However, for every difficult client, there are 10 awesome clients that are a delight to work with and they appreciate the value you offer their business.
Great advice. You MUST listen to your mind and instincts, if you have to then walk away; if you don't, you will become a slave to your desperation, and you will not be saved.
There's NOTHING better than a good client - with the possible exception of dodging a bad client, or, firing them outright. Awesome episode, guys, keep up the amazing work!
Really glad I found this channel. I recently had to give a really close friend her money back because she kept attacking me rather than giving feedback and I was feeling kinda bad about it but now I realize I made a good decision. Her feedback was "what is this crap I can make this in paint.". She then proceeds to make a ripoff lackluster copy of the original draft I sent her and uses that as her logo lol.
Love this! it's so helpful! i did had a bad experience with a client, that according to him i didn't reach his expectations of the quality of design and after the project was over he wasn't answering my calls. So when he did, he demand me to lower the price we agreed on the beginning and also start attacking me about being lazy and not valuing them, that my job was so easy he could have done it. So that i should be thankful for them for giving me work. I felt so humiliated, my gut told me to walk away and forget about the money, but i thought i wasn't gonna get paid at all so i lower my head, i discounted 60% of my price and take the blame for everything. I worked and invested time in that project. I didn't want to leave empty handed. And I thought "alright i don't care what he's saying i know the truth i just gonna accept the money and never ever work again with them". So I accepted all the fault and received those crumbs. But i felt so terrible for not standing for myself and defend myself for the chance to get the money. What i swear to myself after that event is that i wont ever going to work with such sketchy clients as they were.
I've just had a bad client and felt bad, so, what do I do? I come to The Futur to feel better and learn more so that apply what I learned next time. Thank you so much for the great value! I have been consuming your content for the past two months like crazy (over 160 videos fully watched, no lies)
I can also say that bad clients think that their time is more important than yours. So they tend to make you wait for so long, they will not send you a meeting invites etc. They will just say ok let's meet say ninenish -somewhere-blah-blah... then they will not show up on the exact time. And worst when they saw you they will say "Oh you're here!?" These kind of clients are a kind of people who never started from below and their mentors are also bad. So they get the same attitude like their mentors.
Chris, long before I found your channel: the first words that came out of this ex-client's mouth "So what are you going to do for me?" After much stress, now I know better to say no thank you.
This is part of an email I received from a client. Perhaps NO! Is the answer I should be giving? Over the weekend I'll mark up an exact design to make it easy for you.
My god this is Gold. I've dealt with such people like a naive person and no matter what, In the end they were still unsatisfied. Thank you for educating.
Thank you for this video! It's given me more enlightenment as to which clients to avoid and the ones to appreciate. It's interesting how personality compatibility plays a large role in this. As a freelancer myself, I found that desperation sometimes influenced my decision, where I would ignore the red flags and take the job anyway - for the money. Never ended well. Now I value Peace of Mind over Pieces of Paper. Cheers lads for the great content. Keep it up!
Chris, in just a weeks time, i have immensely benefited from how you articulate and address so many of the concerns creatives have. So thank a zillion.
The creative people thing happened with me. The guy was a musician and acting like a know-it-all person, I had a bad feeling from the beginning. In the end, he didn't pay remaining half of the payment.
Case in point: I just had a stressful meeting with a bad one! I assumed there was something from Jose and Chris to lift me up and Voila! Awesome work as always! THANK YOU!!!!!
Guys! What great content and channel, really appreciate what you are doing to help the creative community, like so many before my I wanted to say thank you!
WOW! This is GOLD! Thank You for sharing #ChrisDo Just said NO! Especially the part “Trust the designer if you don’t know what to do, be decisive and not micro-manage!” DOPE Track at the end!
thank you so much Chris for sharing the knowledge. you are awesome sir. i wish i found this channel when i started my design career. but still not late :) keep up the great work.
I have also learnt to be content and happy with saying No and not taking up projects which I can see to be unprofitable. Brian Tracey Gary Vee and THE FUTUR my top listens!!
I literally had one client that was all of the bad ones you mentioned. I'm still waiting on the other half of payment, probably won't get it but I learned a lot. I will never do any work without a contract ever again.
GEMS. Chris you're just spreading GEMS!. I am freelance UX.UI Designer and I face these kinda client every week man! (y) Chris I feel you man. And I can tell how much of the design work, Client management and handwork you've done to get there.
Just canceled a contract with a client who thought that $1500 for a logo redesign was too much for his company who earns millions annually. Even had the knack to request a refund for the $500 dollars I initially charged him for the first round of designs. SMH
Wow, I wish I knew about your channel 3 years back when I started my company: I ended up spoiling my clients with cheap, fixed prices because I thought that was what will draw more clients: Cheap prices x More clients = More money. Needless to say, I suck at maths :P Thanks for taking your time to share your experiences and knowledge
I get a mix of clients since I run an in-house agency. But for the most part, they're good as long as I educate them on certain boundaries similar to the ones shared in the video.
Wow! So many times that We don't listen to our gut, and try to find an answear outside of the scope. This is directly related with what you guys tought us about confidence.
I have had personal attacks from a client. Most of what was said to me was " Your work is sh&t, a 5 year old could've done better". Can't really get mad at him tho, because I pretty volunteer for that to happen (Thanks Chris Do for enforcing that mentality) Best thing I've ever learned was not to accept work or opportunity I get, but to be selective and have work that you are going to be proud of on your portfolio.
I remember a client handing us a brand new character design and saying "Can you do a performance similar to the performance of the other character? It shouldn't take any time should it - because you've already done the animation on another character?"
Pete Nicholson we had a client ask us to build a Facebook size site in less than a month. They said how hard could it be and had a budget of $1,500. Well not one software company took the job on.
I've found that even my Project Managers can take on the same attitudes of the the bad client. Asking for me to quote a job based on another job, how long will it take?( budget)...and so on. I think I am going to have a meeting with all of the PM's to watch this presentation and see if they can spot red flags is some of their asks. Thanks again for a great talk. Cheers!
One I recently come across was they spoke down to their workers, and when it came to something they were inadequate in, they listened, and said "I trust you / you're the expert". But when I spoke with the workers they were sad, or they mimicked their bosses tones to them with me. Which I had to pull up on a number of occasions.
Man, that shinny object syndrome is too real. The client was a nice guy, didn't do any of the first two ones mentioned here so I really didn't notice I was going into a death trap.
This is pure gold. I just have one question - HOW do you say no without sounding like a total jerk? How do tell them that it's not going to work without hurting their feelings? Thanks in advance.
I have a huge issue : I keep getting beginner clients. They've never worked with designers before, but they really respect my work and process, are very cooperative, but I have to empty their pockets (which I don't want to do) and the fee is almost always lower than what I want to charge (which means I need to take on too many jobs). It's also usually their hobby work so they don't tend to it between mon-fri or they can only talk after work hours. 95% of the time they really love the results, and feel like they've been listened to and the brief has been translated, but the project rarely ever gets published. Because of this there is no buzz like 'who did this amazing work?' (lol) and sometimes I can't even put it in my folio as a result. This is all the work I get so I'm quite stuck. Help! P.S. my fav band is Beastie Boys so loooooved the choice of music and this is a great remix! 👌
Mira Malhotra I've experienced this before. Until I watched a good chuck of these boys. But there is a solution if you have the courage to stand for yourself and values... Grab the "selling strategy" from the futur... I ACCIDENTALLY grabbed it by the attempt to buy the core. And it changed a lot... The book costs roughly $500... I didn't even have the budget to buy it. But I thought I needed the core to get my @ss straight... Got the selling strategy by mistake and now happy to work on a project I couldn't be able to archive (in this range) without it. Grab the book, it will change your life. Period.
I have literally been dealing with one client for a year now. We did 4 commercials for them. We have done exactly what they wanted. And a year later- we are still making revisions.
I had a prospective client who was looking to produce a video series for a luxury hotel chain that involved a series of shoots across the country. When I sent them a proposal and budget quotation, they told me specifically that they wouldn't pay for external hard drives (which obviously are a necessary cost of producing a video series). Still not sure exactly what their reasoning was behind that decision, but that was a huge red flag. I didn't take on the project - and zero regrets.
Maaaaaannn, it is same for almost every client. I just broke my head for an hour on a scumbag. I should have watched this video beforeeeee...still thankyouu soo much!!😍😍
How do we turn down a client if I get a bad vibe? My guts told me it’s gonna be a difficult job. Should I still go for it because I want to build my portfolio as a freelancer or just walk away? Thank you the video though!!! It’s really helpful!
Hi chris , your contents are very usefull and informative that gives me the courage to be an young successful entrepreneur . U are best mentor ever for me .
I did a video for a mother/client early 2018. Her son was tragically killed so I couldn’t charge her. It’s no that I had to do a video presentation for the client though, I wanted to help her out. Understand the difference from that as well. Don’t do something because your forced to, do something because you want to, trust me, it makes your work a hell of a lot easier
First time dealing with a shitty customer. Man the insults that came out of their mouths we're pretty damn hurtful. As a designer I do what I can to be sure you're satisfied with your request. Idk what I did to deserve it. All because I mentioned how they've been asking for too much for what they paid. Awesome. Didn't even ask for more money. In fact I gave them EVERYTHING they asked for. but instead I get called and "eggplant".
there's no way conducting a business with them when they're being disrespectful. Some people are just truly horrible and they dont get that being a total jerk won't get the job done
I’ve been thinking about teaching myself graphic design 😂 and now I’m second guessing cus now I realize I have to think about marketing and clientele feedback, handling face to face meetings about pricing. I didn’t realize so much more goes into it. There are whole teams that rely on each other to pull projects together 😅 I just wanted to create creative things aaah
People always like to complain when things are not the way they wanted it .If they remained silence that means that your work was excellent and they were too proud to say anything like thank you i appreciate or you did a good job because they fear that those spoken words will make them loose something call being polite and humble.
supervenom1 yeah. Get out. Tell the person, I can tell by how this is going it's not going to be a good fit for either of us. I'd be happy to recommend someone else who is a better fit if you'd like.
Love the content as always. However, I actually like the back and forth live vibe. Feels less personal and a little robotic with everything edited as much. Thanks for all you do guys!
You want a little more meandering along the path. Having viewed this more, we will add a little breathing space to allow people to process what's going on and add a little more volleying between Chris and Jose.
+The Skool Network awesome, appreciate the response...to that note, it was the live audience, funny back and forth that added to why i stayed engaged. it shows more personality. it also brings the high and sometimes seemingly lofty ideals down to the common level. also, i think subconsciously i like the raw aspect because I get to decide what information is important from the talk. When edited down, it feels like im missing relevant info, even though i may not be. keep up the great work.
First of all, I love that song you guys played in the end lol. As for clients, I've literally had all of the clients that you've named *smh* This was a really awesome video! It'd be great to see a video on good designers vs. not so great ones. Especially from a hiring/outsourcing standpoint. Thanks guys!!
Here's one of the red flags I occasionally run into: The client that tells you he wants to hire you because the current company is terrible and they want to fire them. Even better if they say it's their third time around doing that.
Diego Rebosio good one.
This channel has become my daily dose of business insights. It almost feel like going to school for me now.
Thank you Ester.
Ya same with me. After this lockdown, I am binge-watching all the videos. I am 18 yrs old and I am like what the hell I was doing till now. I feel bad since there is so much good content out there, and most of the people are missing these out in India.
A futur a day keeps bad clients away
I can say you hit the nail on the head with every single profile. Word of advice for any young web/designers that are starting out in an agency or freelancing, whatever you do, don't let your first bad client deter you. If I had stopped at the first bad client I got, I wouldn't be where I am.
Use that first job you didn't get paid for after working on the site for three weeks, or the job where the person would call you at 2 in the morning to complain as a learning experience/curve and let it define your future relationships for the better.
+Nick C Hello Nick. Glad you are validating some of observations and great that you are reminding everyone about not being discouraged if you should run into a bad client.
Out of curiosity, would you mind sharing what agency you run?
Either way, glad to hear that some higher level types such as yourself are watching the channel. How did you find us and what content are you particularly interested in?
Thanks for this. One of my clients really has me down in the dumps right now. Slow paying, indecisive, gossips about other contractors/mutual contacts....just a mismatch for my personality and business.
It's exhausting me and I even have panic attacks when she pays late because I rely on the income for my personal expenses like rent & groceries.
I know I should fire her and I will asap. But I need the income.
@Nick Clancy, could you tell the agency 4 years later, at least? :D Cheers from Portugal!
Coach, Why am I seeing this now man!
I gotta tell you!
You created some true masterpiece 3,4,5 years ago!
I am seeing every of them one by one!
Can't thank you enough❤💯❤
Although this video had been published for 2 years. By watching it now, it really gives me insights on how to deal with and see wide varieties of clients. Especially when i just starting my career as a freelancer... Thank you so much..
I wish my university professors had known about this channel when I was in school ... and...knowing that this channel exists makes me want to be a teacher to share this wisdom with the children ...
I worked with a client recently who liked every cool thing he saw and wanted to add it to the project even if it didn't relate. He thought everything was easy. He treated his staff like absolute crap and treated our team like gold. He changed his mind every week and would constantly contradict himself. We ended up spending 4 months on a 2-month project.
Kamp ART sorry to hear. That's a less than ideal situation. Doing stylescapes and getting sign off might of helped.
@@thefutur we have done mood board styleframes stylescapes and still had to redo stuff tons some clients no matter how many things you show them they are just nuts lol.
I respect Chris Do on trusting your gut feeling on when to say No! Thanks for being Transparent
Benjamin Telfort you're welcome.
I can spot a red flag a mile off and they usually take place during the first meeting. Statements like "So why should I pay you when I could do it myself?" or "I want Project A completed for the price of Project B" (expecting me to lower my rates for no good reason). It is frustrating and seems to always be based around money. However, for every difficult client, there are 10 awesome clients that are a delight to work with and they appreciate the value you offer their business.
Great advice. You MUST listen to your mind and instincts, if you have to then walk away; if you don't, you will become a slave to your desperation, and you will not be saved.
There's NOTHING better than a good client - with the possible exception of dodging a bad client, or, firing them outright.
Awesome episode, guys, keep up the amazing work!
Amen.
+The Skool Network Like gold I tell ya.
Really glad I found this channel. I recently had to give a really close friend her money back because she kept attacking me rather than giving feedback and I was feeling kinda bad about it but now I realize I made a good decision. Her feedback was "what is this crap I can make this in paint.". She then proceeds to make a ripoff lackluster copy of the original draft I sent her and uses that as her logo lol.
Love this! it's so helpful! i did had a bad experience with a client, that according to him i didn't reach his expectations of the quality of design and after the project was over he wasn't answering my calls. So when he did, he demand me to lower the price we agreed on the beginning and also start attacking me about being lazy and not valuing them, that my job was so easy he could have done it. So that i should be thankful for them for giving me work. I felt so humiliated, my gut told me to walk away and forget about the money, but i thought i wasn't gonna get paid at all so i lower my head, i discounted 60% of my price and take the blame for everything. I worked and invested time in that project. I didn't want to leave empty handed. And I thought "alright i don't care what he's saying i know the truth i just gonna accept the money and never ever work again with them". So I accepted all the fault and received those crumbs. But i felt so terrible for not standing for myself and defend myself for the chance to get the money. What i swear to myself after that event is that i wont ever going to work with such sketchy clients as they were.
The quote "Design is relationships" from Paul Rand takes on a whole new meaning.
yes.
I've just had a bad client and felt bad, so, what do I do?
I come to The Futur to feel better and learn more so that apply what I learned next time.
Thank you so much for the great value! I have been consuming your content for the past two months like crazy (over 160 videos fully watched, no lies)
Dealing with a bad client right now. Using a lot of the pointers and advice you give and it’s helping for sure with the situation.
I wish I found this channel years earlier.
we are glad you are here now.
Mer too!!!
(see above) don't have a complete OPEN mind when it comes to biz advice.
Yup
Me too
I can also say that bad clients think that their time is more important than yours. So they tend to make you wait for so long, they will not send you a meeting invites etc. They will just say ok let's meet say ninenish -somewhere-blah-blah... then they will not show up on the exact time. And worst when they saw you they will say "Oh you're here!?" These kind of clients are a kind of people who never started from below and their mentors are also bad. So they get the same attitude like their mentors.
Ive been listening to all of your material on 1.5x while working. So insightful! Thanks for the awesome content!
Great to hear!
Chris, long before I found your channel: the first words that came out of this ex-client's mouth "So what are you going to do for me?" After much stress, now I know better to say no thank you.
it sets the wrong tone for a productive meeting.
I'm going to do you a massive favour - you'll love this even though you won't understand it yet. I'm going to say goodbye.
Damn, sums up everything about why I hate clients and usually want to work alone on my own projects...but they has the money, and I want their money.
This is part of an email I received from a client. Perhaps NO! Is the answer I should be giving?
Over the weekend I'll mark up an exact design to make it easy for you.
Agree with micro-managers and clients that don't know what they want. Revision and scope creep nightmares
its so common cause most people in power love to hear their own opinions.
I like that, treat the client relationship like a normal relationship. If you get bad vibes, red flag!
+Bryan J - 360 BRAND Run!
Really helpful micro managers are evil 🤧🤧 I'm dealing with one right now.
My god this is Gold. I've dealt with such people like a naive person and no matter what, In the end they were still unsatisfied. Thank you for educating.
Thank you for this video! It's given me more enlightenment as to which clients to avoid and the ones to appreciate. It's interesting how personality compatibility plays a large role in this. As a freelancer myself, I found that desperation sometimes influenced my decision, where I would ignore the red flags and take the job anyway - for the money. Never ended well.
Now I value Peace of Mind over Pieces of Paper.
Cheers lads for the great content. Keep it up!
If you can avoid some of the pitfalls from bad clients, you will live richly.
Chris, in just a weeks time, i have immensely benefited from how you articulate and address so many of the concerns creatives have. So thank a zillion.
The creative people thing happened with me. The guy was a musician and acting like a know-it-all person, I had a bad feeling from the beginning. In the end, he didn't pay remaining half of the payment.
Case in point: I just had a stressful meeting with a bad one! I assumed there was something from Jose and Chris to lift me up and Voila! Awesome work as always! THANK YOU!!!!!
We are here for you buddy.
I’ve been dealing with this exact issue great post , weeding out the bad clients . This channel is my most inspirational discovery this year awesome .
Chris has a personal touch I can't explain. He is an augmented version of me declaratively. To the Futur!
Hello
@@thefutur Hello 🤗 Futur.
Guys! What great content and channel, really appreciate what you are doing to help the creative community, like so many before my I wanted to say thank you!
Fantastic episode guys! I felt you guys were so sharp and concise.
+Manuel Valenzuela That's the beauty of editing via Aaron Szekely. Glad you noticed.
Chris, I never knew you were a sales genius bro! Hell yeah!
am i?
WOW! This is GOLD! Thank You for sharing #ChrisDo Just said NO!
Especially the part “Trust the designer if you don’t know what to do, be decisive and not micro-manage!”
DOPE Track at the end!
thank you so much Chris for sharing the knowledge. you are awesome sir. i wish i found this channel when i started my design career. but still not late :) keep up the great work.
Invaluable. Priceless. I could go on all day, but I won’t, and just simply say thank you.
Wow, thank you!
Worked in a creative agency as an Account Manager and this is all relevant information! One of those "if I knew this back then" moment.
Thank you 🙏
I have also learnt to be content and happy with saying No and not taking up projects which I can see to be unprofitable. Brian Tracey Gary Vee and THE FUTUR my top listens!!
Great video. Thanks Chris and Jose.
Glad you enjoyed it
I literally had one client that was all of the bad ones you mentioned. I'm still waiting on the other half of payment, probably won't get it but I learned a lot. I will never do any work without a contract ever again.
GEMS. Chris you're just spreading GEMS!. I am freelance UX.UI Designer and I face these kinda client every week man! (y) Chris I feel you man. And I can tell how much of the design work, Client management and handwork you've done to get there.
Los he tenido todos. La lista de Chris Do es perfecta. Tremendo contenido.
This video really helped me. Thank You
This is really good and so straight forward
I have said NO several times. And yes, it's a magical word. XD
Just canceled a contract with a client who thought that $1500 for a logo redesign was too much for his company who earns millions annually. Even had the knack to request a refund for the $500 dollars I initially charged him for the first round of designs.
SMH
Wow, I wish I knew about your channel 3 years back when I started my company: I ended up spoiling my clients with cheap, fixed prices because I thought that was what will draw more clients: Cheap prices x More clients = More money. Needless to say, I suck at maths :P Thanks for taking your time to share your experiences and knowledge
Glad you are here now.
Same here but I am 5 years freelancing and 1 year company
And thanks God for being here
Great analysis of the Good, the Bad & the Ugly of clients. Kudos on the intro/outro trax!
jorge vallejo you get more good, bad or ugly clients?
I get a mix of clients since I run an in-house agency. But for the most part, they're good as long as I educate them on certain boundaries similar to the ones shared in the video.
jorge vallejo having clear boundaries is key.
Wow! So many times that We don't listen to our gut, and try to find an answear outside of the scope. This is directly related with what you guys tought us about confidence.
When you don't listen to your gut, you often regret it.
I have had personal attacks from a client.
Most of what was said to me was " Your work is sh&t, a 5 year old could've done better".
Can't really get mad at him tho, because I pretty volunteer for that to happen (Thanks Chris Do for enforcing that mentality)
Best thing I've ever learned was not to accept work or opportunity I get, but to be selective and have work that you are going to be proud of on your portfolio.
Sambath Both Bou chum that's it. Trust your gut when it comes to bad clients.
I hope you don't let it drag you. Just do what do have to do and close / leave if it's not worth it ✌🏽
Some people are just horrible and they don't get that being a total disrespectful jerk won't get the job done
I remember a client handing us a brand new character design and saying "Can you do a performance similar to the performance of the other character? It shouldn't take any time should it - because you've already done the animation on another character?"
#RedFlag
Happened to me though...lol
Pete Nicholson we had a client ask us to build a Facebook size site in less than a month. They said how hard could it be and had a budget of $1,500. Well not one software company took the job on.
@16;17 when Jose put up that "Good People" post-it note... i really felt that. lol
best! i can watch each episode over and over again. thanks chris and jose!
We count on you doing so!
Really enjoyed this! Definitely some good info to have when meeting new clients!
You have to be aware of the warning signs.
That's true, we can be just as good as our clients will allow us to.
I've found that even my Project Managers can take on the same attitudes of the the bad client. Asking for me to quote a job based on another job, how long will it take?( budget)...and so on. I think I am going to have a meeting with all of the PM's to watch this presentation and see if they can spot red flags is some of their asks. Thanks again for a great talk. Cheers!
You’re very welcome. Good luck.
One I recently come across was they spoke down to their workers, and when it came to something they were inadequate in, they listened, and said "I trust you / you're the expert". But when I spoke with the workers they were sad, or they mimicked their bosses tones to them with me. Which I had to pull up on a number of occasions.
Man, that shinny object syndrome is too real. The client was a nice guy, didn't do any of the first two ones mentioned here so I really didn't notice I was going into a death trap.
Thanks chris for sharing valuable insights!
You guys rock, thanks for the help!
The cap guy is soo real... I see myself in him... God bless you
Thank you
You guys hit soooooo many great points!
Thank you. We know that we touched on some key pain points.
Thanks for this video ♥️
Amazing! Thank you for this!
Great episode.....
So much valuable info in this video! The only problem for me now is trying to find this remix of Body Movin' hahaha
Thank you for the wisdom!
This is pure gold. I just have one question - HOW do you say no without sounding like a total jerk? How do tell them that it's not going to work without hurting their feelings? Thanks in advance.
I have a huge issue : I keep getting beginner clients. They've never worked with designers before, but they really respect my work and process, are very cooperative, but I have to empty their pockets (which I don't want to do) and the fee is almost always lower than what I want to charge (which means I need to take on too many jobs). It's also usually their hobby work so they don't tend to it between mon-fri or they can only talk after work hours. 95% of the time they really love the results, and feel like they've been listened to and the brief has been translated, but the project rarely ever gets published. Because of this there is no buzz like 'who did this amazing work?' (lol) and sometimes I can't even put it in my folio as a result. This is all the work I get so I'm quite stuck. Help!
P.S. my fav band is Beastie Boys so loooooved the choice of music and this is a great remix! 👌
Mira Malhotra I've experienced this before. Until I watched a good chuck of these boys.
But there is a solution if you have the courage to stand for yourself and values...
Grab the "selling strategy" from the futur...
I ACCIDENTALLY grabbed it by the attempt to buy the core. And it changed a lot... The book costs roughly $500... I didn't even have the budget to buy it. But I thought I needed the core to get my @ss straight... Got the selling strategy by mistake and now happy to work on a project I couldn't be able to archive (in this range) without it.
Grab the book, it will change your life. Period.
I love the analogies used to describe the clients and their approach, I can completely relate them. It made me laugh so hard.
I wish I could pay for this video! Thank you so much🙏
You can. Become a sustaining member.
Thank you for this
Super, it is challanging considering those in needs of money and can't be picky 😭
Jordan Peterson talks about what makes a good leader and you hit the same exact point he did. I keep finding absolute gold on this channel.
I have literally been dealing with one client for a year now. We did 4 commercials for them. We have done exactly what they wanted. And a year later- we are still making revisions.
This channel is really helping me
Glad to hear. Thanks for commenting.
4:05 Not just a bad client, but a bad manager as well. People don't quit jobs, they quit managers.
I had a prospective client who was looking to produce a video series for a luxury hotel chain that involved a series of shoots across the country. When I sent them a proposal and budget quotation, they told me specifically that they wouldn't pay for external hard drives (which obviously are a necessary cost of producing a video series). Still not sure exactly what their reasoning was behind that decision, but that was a huge red flag. I didn't take on the project - and zero regrets.
Maaaaaannn, it is same for almost every client. I just broke my head for an hour on a scumbag. I should have watched this video beforeeeee...still thankyouu soo much!!😍😍
Glad it helped
How do we turn down a client if I get a bad vibe? My guts told me it’s gonna be a difficult job. Should I still go for it because I want to build my portfolio as a freelancer or just walk away? Thank you the video though!!! It’s really helpful!
Earned a subscriber 👍
Hi chris , your contents are very usefull and informative that gives me the courage to be an young successful entrepreneur . U are best mentor ever for me .
Valuable info thank you.
you're welcome.
I did a video for a mother/client early 2018. Her son was tragically killed so I couldn’t charge her. It’s no that I had to do a video presentation for the client though, I wanted to help her out. Understand the difference from that as well. Don’t do something because your forced to, do something because you want to, trust me, it makes your work a hell of a lot easier
it's easier to give something away when the other isn't demanding it from you. it leaves you with the ability to choose.
The Futur Exactly that! It keeps both parties in tune and immersed as well and also helps keep the comradery positive in all aspects
8 bad clients disliked this video
thank you
First time dealing with a shitty customer. Man the insults that came out of their mouths we're pretty damn hurtful. As a designer I do what I can to be sure you're satisfied with your request. Idk what I did to deserve it. All because I mentioned how they've been asking for too much for what they paid. Awesome. Didn't even ask for more money. In fact I gave them EVERYTHING they asked for. but instead I get called and "eggplant".
Oddlythink'n in this case you may just leave the room my friend.
there's no way conducting a business with them when they're being disrespectful. Some people are just truly horrible and they dont get that being a total jerk won't get the job done
The outro music 🤌🏻
Why did I not discover this channel 2yrs ago.
not to nitpick but we've here for 4 years. but glad you are here now. ;)
I’ve been thinking about teaching myself graphic design 😂 and now I’m second guessing cus now I realize I have to think about marketing and clientele feedback, handling face to face meetings about pricing. I didn’t realize so much more goes into it. There are whole teams that rely on each other to pull projects together 😅 I just wanted to create creative things aaah
Loved this
People always like to complain when things are not the way they wanted it .If they remained silence that means that your work was excellent and they were too proud to say anything like thank you i appreciate or you did a good job because they fear that those spoken words will make them loose something call being polite and humble.
Awsome thanks 👍
Nice one!
interesting vid.. any advice if we ever find ourselves half way in and the bad vibes start.
supervenom1 yeah. Get out. Tell the person, I can tell by how this is going it's not going to be a good fit for either of us. I'd be happy to recommend someone else who is a better fit if you'd like.
awesome thanks.... would you then bill for your services so far or cut your losses?
supervenom1 square up the bill and get out.
Love the content as always. However, I actually like the back and forth live vibe. Feels less personal and a little robotic with everything edited as much. Thanks for all you do guys!
You want a little more meandering along the path. Having viewed this more, we will add a little breathing space to allow people to process what's going on and add a little more volleying between Chris and Jose.
+The Skool Network awesome, appreciate the response...to that note, it was the live audience, funny back and forth that added to why i stayed engaged. it shows more personality. it also brings the high and sometimes seemingly lofty ideals down to the common level. also, i think subconsciously i like the raw aspect because I get to decide what information is important from the talk. When edited down, it feels like im missing relevant info, even though i may not be. keep up the great work.
Soon, we'll be filming in front of a live audience. Good things to come.
Thank you so much!
First of all, I love that song you guys played in the end lol. As for clients, I've literally had all of the clients that you've named *smh*
This was a really awesome video! It'd be great to see a video on good designers vs. not so great ones. Especially from a hiring/outsourcing standpoint. Thanks guys!!
Great suggestion.
Chris Do is the truth