Honestly, the pool and spa being closed should be grounds for a partial refund or some other compensation, those amenities are part of the price, right? So unless the 800 a night is already discounted, ❌
They should have put a disclaimer online about the spa being closed, it’s a little scummy how they make people pay full price for the hotel and only when you arrive do you find that it’s closed
We stayed in a hotel at London Aldgate and although the room was small the service was excellent and we had a view of London and free bits and a bottle of wine in the room as it was our anniversary. Cost £135 walkable to borough market Tower of London etc. roof top bar and restaurants. think £800 is steep with no access to spa etc.
they should definitely give you a spa voucher - i’d be so annoyed that they didn’t tell you it was closed upon booking and also made you excited for an alternative only to put you on hold for so long just to say there’s no alternative
I can’t help but feel really sad for you after this one. £800 for a nice bath, a £1 noodle pot, some supermarket biscuits and a room with no character overlooking a dirty train line and grey buildings (which was the upgrade!) I would not have left without some sort of reimbursement or discount due to your most sought after experience being under construction. Thank you for reviewing this so we can avoid disappointment. ❤
You are too nice Grace, you definitely should have pushed for something to compensate for the spa. I hope they watch this video and reach out to you to compensate. Surely in situations like this where renovations are being done the room should be discounted. Please tell me 800 pounds was not the discounted price!!! 😅 And the crappy chocolates on the pillows… it’s the least they could do! You are so sweet though Grace and so glad you enjoyed the experience and made the best of it! The view from the bath was pretty special though! ❤
Honestly I expected a bit more. For that price the bed should have been done crisper and there shouldn’t have been a miscommunication with the spa services. But oh that bath view!
The pleasure you take in the simple things is a gift, Grace. The excitement about The Shard was great, but you have a gift for happiness. To be able to enjoy things like the turn down, or the views, and not to be overly upset about the spa, that is the key to happiness. Your parents have taught you well. Best wishes to your sister.
Maybe I'm way too fussy but for £800 I would have been requesting a spa pass for the future, asking for my bacon to be well done, going back to the reception and asking about the spa replacement! I would have been so disappointed for the price you paid
Yes I would have requested the chef to cook the bacon more. Didn't the chef wander around? No accountability for the misinformation regarding spa. Where was the duty manager? Hotels can only get away with this because people don't complain.
I worked at a little old Comfort Inn back in the day, and for me, a complimentary free night's stay with spa should have been offered to you for your inconvenience.
Grace is an angel because I’d be kicking off so hard on that phone call. The staff member was so rude and to not even offer you any kind of compensation when you’re paying as much as you are is appalling. I hope they contact you as a result of this video and offer you something.
I'm so surprised they didnt do more to compensate you for the pool & spa being unavailable. They could have offered you a complimentary return trip to the spa, a massive discount on your stay, or the ability to change your booking to later in the year when the spa is available. Such poor customer service.
Those Walkers biscuits are available in any grotty hotel. (trust me, I’ve stayed in loads for work) I would have thought that an upmarket hotel such as The Shard would have had much nicer biscuits. Love you Grace. ❤ xx
I agree and thr ramen noodles detracted from the luxury. They are so unhealthy, just the cheapest possible food for poor people who can't afford anything else.
I've stayed in a £150 room that had champagne on arrival, bathrobes, slippers and beautiful bath. The view wasn't as good obviously but jesus. Also the room had gourmet chocolate and nuts, no ramen.
As much as I love the way you appreciate every little thing, with no Spa that is not worth what you paid. A discount or voucher is a given and I’m shocked it wasn’t automatically offered.
Oh my. Grace you are gracious, which must be applauded. The Shanghai-la have let you down for sure. I am so surprised by their lack of customer service and the anything but high end snacks and nibbles, bed making etc. I really hope that they reach out to you. Keep being you! 💕
Loved the production of this vid! Also loved that you got a mic specially for outside takes! My opinion is that I think they shoul've offered you something else for not having the spa open, in the end thats something included in the price, either a lower fee or a voucher for another time or something else. I think its a really nice place but very expensive and still needs some details to fine-tune certain things, and yeah its crazy to think for even a lower price you can get a whole 7 day vacation on a cruise! But glad you had a lovely experience and thank you for taking us with you again ❤
Looove the style of this video- the filming and audio is lovely to watch! Horrified at the price of the room despite the spa being out of use 😳 Please keep these coming- love them! I’d love to see a review for Limewood hotel in Hampshire.
You should definitely write a nice letter to manager of hotel and ask about a voucher for the spa. Maybe mention how you had hoped to showcase it on your you tube channel.....
We got upgraded too. I think it's one up from this room as it had floor to ceiling windows all around one side. It was truly amazing. And Acqua di Parma toiletries. Will never forget that suite.
Mr grack supporting you so much with your videos and particularly his ‘I tried to do a pan up’ is absolute goals! Just so wholesome, you guys will make the sweetest parents one day when the time comes, just both such pure souls 🥺
Honestly I think I would have demanded a refund and walked out. That is shocking customer service and Grace should have stood up for herself more and not said it was ok. Hopefully the hotel will see this and the bad publicity and give her some retribution.
If she walked out we wouldn’t have a video. The customer service was excellent. I understand the disappointment of no pool & spa. They did say “did you get the email?”
love the new way of filming!!! and thanks so much for slowing down just a tiny bit. Idk if it was intentional but its so much easier to stay focused now :)
I’d have been so upset with the spa issue ? I’d certainly be requesting a partial refund? How do you know you were upgraded if you hadn’t stayed there before ? Chocolate and room biscuits should have been F&M for that price. I generally wouldn’t have been happy. That’s a lot of money for a nice breakfast 😢 the make up of the bed was careless. Makes your cruise look excellent value. Glad you liked it though x
If this was me I’d be kicking off royallyyyy Karen-style that they hadn’t told me about the closed spa and hotel. By the time I was leaving I’d have a full refund, complimentary stay, free meal and probs the whole mini bar contents for free 😂
I'm sure if she had kicked up a fuss they would have offered an alternative option. It's frustrating that people who are nice and polite about it get stiffed like this.
@@Melpomiumyep I’m one of those too nice people… and totally agree! I wanted to Grace to speak up but in reality I probably would have done the same as her. I’m 40 years old now though so hopefully starting get into my more assertive “Karen” era! 😅
As everyone else has said, definitely get a voucher for the spa! That’s not acceptable and for sure disappointing. I also have stayed at less expensive and still very nice hotels that had free/complementary mini bars
I used to be a maid, and honestly, that is awful with the sheets on the bed. My honest guess is, that they didn't change the bottom sheet. Someone yanked the top covers off, and put new on top, but didn't bother with the sheet on the bed. I have seen lazy maids do that many times in my work experience. It's not okay, and a lot get fired for it, but no way was that bed done right.
Pros - amazing breakfast, amazing views and service. BIG cons - they really disappoint by not providing an alternative to the spa or a future pass for it, also the staff were clearly confused about it too? If you're paying that much the bed should be perfectly made and all facilities in the room should be complementary. Apart from the Joe Loves products what else was luxurious in that room, even the choccy was mid? I feel you are paying for the name and views. Ty for another great video💞
I don't normally criticize but the room bed is standard for an American hotel room and the furnishings don't seem luxurious. The view over rail tracks seems depressing. I am glad the bedding is luxe.
Nah there's grounds to get at least a partial refund with regard to the spa. I'd they haven't stated that in the booking process its really shady. They just assume most people aren't going to complain, maybe 800 isn't a pricey hotel for many who stay there but for others it will be a special maybe once in a lifetime at that cost and for that they should offer the full experience.
You’re a better person than me 😂. If I wasn’t told the spa and fitness center was closed I would ask for a partial refund or a voucher. That is so much money for a room like that. But im an Airbnb girly more so than a hotel girly.
The hotel was very unluxurious. That rubbish complimentary tea tray with a random cheap pot of ramen and obligatory 1 star B&B shortbread biscuits? What were they thinking?! I’ve had far better for far less. The decor looked very conference hotel in style apart from the bath, but even that is a gimmick that would quickly wear out its novelty. No complimentary minibar and having to pay for a minuscule tube of jelly beans? Nope. I’m only a few minutes into the video and there is nothing remotely indulgent and satisfying about this hotel. The customer service around the lack of spa availability is shocking - staff lying, no apology or financial restitution for the impact on your stay, blatant insinuation that the reason you didn’t know is down to something you did or didn’t do rather than a huge oversight on their part…they treated you like someone having a one off stay who wouldn’t be return business anyway so they didn’t have to make a huge effort to keep you happy. I’m going to watch the rest now but I’m cross on your behalf that what should’ve been a lovely, special treat is not going how you planned. Very disappointing.
In your morning video segment you looked so peaceful, so content that it was easy to believe that you had a wonderful sleep. I was thinking that this was the least you could have expected from £800. And what is it with you and spas? It seems that every time you go to one of these luxury experiences, the spa is closed. The luck of the spa is not with you, kiddo! Kudos to your cameraman, by the way. Excellent work as usual!
I don't know why it cost that much since it just seemed like a regular hotel apart from the bathroom. 😮Are there other high rise hotels in that area to compare?😌
With the spa and pool access I think I’d be worth it for a once in a lifetime getaway if you have the money for it. The breakfast buffet looks incredible. Without the spa and pool though, and them never communicating that to you, that’s not okay and I’d be pretty upset. I’d either be asking for partial refund or a spa pass
Oh I wish I had so much enthusiasm as you do by simply staying at the hotel. I guess I’m too old to enjoy a hotel, another husband and one more child yes but was enjoying dinner in shard once or twice it was really nice up in the sky
Great video! I would definitely expect more for that price! Agree with other comments that you should be given a future spa pass! And also agree that in hotels that expensive the mini bar should be free!
Hope you got some money off for the spa! It looks amaizng but i was shocked at the unprofessional mix up with the spa and alternative veing offered. It makes me wonder if there was an alternative but only offered to super rich clients or something
I think for that price its shocking to not pre- warn you the spa is closed so you can be refunded or rebook. Yes they upgraded you, but i still don't think that makes up for it.
At that price you're basically paying for a high end hotel experience, not just a bed to sleep in whilst you spend the rest of your time exploring the city. No spa would be a deal breaker for me to be honest, its meant to be included in the price and therefore you should at least have been offered a partial refund and the fact that you weren't even told before booking is quite unprofessional. Write in a complaint and see if they offer you anything!
Kinda expected all the branded snacks and drinks to be the high end kind. And not finding out until arrival thay the spa is closed, for £800 I'd have wanted some compo or reimbursement... and i dont say that lightly cause I'm not the type to complain. I'd write an email to them tbh. Glad you had a lovely time though :)
I understand rent is different to hotel rooms and it is in central London, but if you think about how far £800 would go toward a lot of people’s rent. The spa was a disappointment too. I felt the letter explaining the situation should have been sent to the room or read on the phone. Was there information that you missed regarding later dates/partial refunds? It was planned work by the sound of things so it should have been clear at time of booking.
I find it interesting Grace assumes a large part of the reason people book there is the Spa. I don't think that is the case at all. Only a small portion of the guests normally use the spa. Believe it or not, people just pay that much for a hotel room.
Look up the reviews (and replies) for forest hills resort in scotland. The manager thought sending guests to the council pool 40 minutes away was acceptable when theirs was closed.
If you booked the spa package you should definitely have been told or given a refund but ordinarily the spa is available for guests but you pay extra for treatments.
Grace, you’re so polite and so lovely ! 💖 that lady on the phone was so rude to you. After all you were told that there was an alternative spa and now you’ve been told that there’s not & no refund or compensation just A bit shoddy to be honest! The breakfast looked lovely though. Glad you and Mr Grack had a good time
Oooh I love your new styles you're adding in to videos with Mr grack filming and you showcasing what the video is about. Was the gym part of the spa that's closed off?I'll admit the lack of amenities, having been on several cruises I'd rather go on a cruise which has fine dining, swimming pools, jacuzzi, gym, spa- (usually extra £) with a lot more freedom and also getting to see more of the world when you've already been up the shard before... That definitely isn't an £800 worthy room and I'm guessing that your "upgrade" was likely to have been from a room with no windows 😂😂😂
I stayed in the shard once just to try it and thankfully the spa was open when I went and we pretty much had it to ourselves as we went early morning ❤ it was amazing - They accidentally gave us some gin (it was for another room) and we thought it was included and drank it but they just let it slide as it was their mistake I know it is expensive but it was a great experience I’ve tried Claridges and Dorchester afternoon tea and I thought it was really good 😊 Maybe go back to Claridges and try it again xx
I think that's very shabby that the pool and spa was closed with no alternative or refund offered. For 800 pounds a night, that is very poor indeed. I'd have made a formal complaint in writing about that. I'd be all over Twitter (X) and every hotel review site going about it too.
Grace, loved the vlog. I'm nosey! Where the two bottles of water free for the taking and what about all the boxed items in the bathroom like the Toothbrush. Where those free and did you take those? Also, like you I feel like they should have compensated you in some way because the spa and the pool were not accessible. Your husband was right; I'd give them an 8 as well.
That's a beautiful hotel but a pretty bad experience with the amenities and rooms! I can't believe there was nothing provided to make up for the lack of spa time plus the spraying toilet and poorly made bed! The price was too much for that experience I think. I hope someone sees this and can help with a voucher!
Hello Grace - we're so sorry to see that you experienced a lapse in communication regarding our emergency pool closure ahead of your stay with us. We are investigating all of the feedback raised in this video with our team, so thank you for sharing such a detailed review. We've reached out to you via email to discuss how we can ensure you have the experience you had hoped for, and we look forward to hearing from you.
The bath seemed lovely! It seemed so nice to have a bath there and watch the sunrise/set, the breakfast seemed great too! All the free lil extras were nice! While I imagine it would be an absolutely lovely place to stay at for 2 weeks or whatever, I can't imagine how much money that would be!
@@outoftheklosset Sorry, I never saw this notification! "WalkWithMeTim" was the creator that Grace credited at the start about staying at the Ritz :) He does videos about staying at interesting locations, hotels, that sorta thing, but also does videos about theme parks, water parks, and other topics! Honestly if you enjoy Grace's videos I do recommend checking him out, like Grace he does very laid back, calm, easy viewing content that isn't heavy on the edits, music and such. Like Grace it's just laid back, comforting viewing!
Its been my husbands dream to stay here. But honestly their lack of response to the spa/pool situation and doing nothing to compensate you or even acknowledge that you hadnt been made aware is very disappointing
Honestly, the pool and spa being closed should be grounds for a partial refund or some other compensation, those amenities are part of the price, right? So unless the 800 a night is already discounted, ❌
I would 100% either asked to be allowed in once it's open or a partial refund. Like no way I'd let it go easily.
For that price I would 100% been pushing for a spa pass for a future date
They should have put a disclaimer online about the spa being closed, it’s a little scummy how they make people pay full price for the hotel and only when you arrive do you find that it’s closed
10 minutes in wondering what you're getting for £800, no spa/gym, no mini bar, no alternatives offered...
Just cos they know people will pay it , it’s no better than a normal £80 hotel
Terrible.
We stayed in a hotel at London Aldgate and although the room was small the service was excellent and we had a view of London and free bits and a bottle of wine in the room as it was our anniversary. Cost £135 walkable to borough market Tower of London etc. roof top bar and restaurants. think £800 is steep with no access to spa etc.
No i didnt think it was worth the money at all.
Yeah that is crazy, you should be able to come back when it’s open free of cost
It's incredibly poor for them to have no spa or pool, not communicate it, and not offer a partial refund.
they should definitely give you a spa voucher - i’d be so annoyed that they didn’t tell you it was closed upon booking and also made you excited for an alternative only to put you on hold for so long just to say there’s no alternative
I can’t help but feel really sad for you after this one. £800 for a nice bath, a £1 noodle pot, some supermarket biscuits and a room with no character overlooking a dirty train line and grey buildings (which was the upgrade!)
I would not have left without some sort of reimbursement or discount due to your most sought after experience being under construction.
Thank you for reviewing this so we can avoid disappointment. ❤
And she seemed so grateful to be being ripped off!! She's just too sweet for this world ❤
I find the room so dated!
@hollie531 I think so too, outside of the bathroom where was the luxury?
£800 I would be expecting the president suite.
You are too nice Grace, you definitely should have pushed for something to compensate for the spa. I hope they watch this video and reach out to you to compensate. Surely in situations like this where renovations are being done the room should be discounted. Please tell me 800 pounds was not the discounted price!!! 😅 And the crappy chocolates on the pillows… it’s the least they could do! You are so sweet though Grace and so glad you enjoyed the experience and made the best of it! The view from the bath was pretty special though! ❤
Honestly I expected a bit more. For that price the bed should have been done crisper and there shouldn’t have been a miscommunication with the spa services. But oh that bath view!
The pleasure you take in the simple things is a gift, Grace. The excitement about The Shard was great, but you have a gift for happiness. To be able to enjoy things like the turn down, or the views, and not to be overly upset about the spa, that is the key to happiness. Your parents have taught you well. Best wishes to your sister.
Maybe I'm way too fussy but for £800 I would have been requesting a spa pass for the future, asking for my bacon to be well done, going back to the reception and asking about the spa replacement! I would have been so disappointed for the price you paid
Yes I would have requested the chef to cook the bacon more. Didn't the chef wander around? No accountability for the misinformation regarding spa. Where was the duty manager?
Hotels can only get away with this because people don't complain.
Not me thinking you name dropped Mr Grack by accident when you said “Joe loves bath products” I was like ahhhh, nooo!! Panic!! 😂😅
His name is Rick, she’s said it previously.
@@FlapjackR oh for some reason I thought that was also a fake name, cool😊
@@FlapjackR Rick is a fake name. Joe is also a fake name lol
Lol so I realise now Grace was talking about the products. Still, fake names used
I also heard the name mark in this video lol
I worked at a little old Comfort Inn back in the day, and for me, a complimentary free night's stay with spa should have been offered to you for your inconvenience.
Oh, and Mr. Grack has a lovely deep voice.
Grace is an angel because I’d be kicking off so hard on that phone call. The staff member was so rude and to not even offer you any kind of compensation when you’re paying as much as you are is appalling. I hope they contact you as a result of this video and offer you something.
I don’t think they were rude
I'm so surprised they didnt do more to compensate you for the pool & spa being unavailable. They could have offered you a complimentary return trip to the spa, a massive discount on your stay, or the ability to change your booking to later in the year when the spa is available. Such poor customer service.
Those Walkers biscuits are available in any grotty hotel. (trust me, I’ve stayed in loads for work)
I would have thought that an upmarket hotel such as The Shard would have had much nicer biscuits.
Love you Grace. ❤ xx
It is true that I've gotten Walker's shortbread in many "less than 800 a night" hotels, but they ARE delicious!
I agree and thr ramen noodles detracted from the luxury. They are so unhealthy, just the cheapest possible food for poor people who can't afford anything else.
I've stayed in a £150 room that had champagne on arrival, bathrobes, slippers and beautiful bath. The view wasn't as good obviously but jesus. Also the room had gourmet chocolate and nuts, no ramen.
Dang those walkers cookies are really expensive in America though. Like $6 for a little pack like that
I'm glad you stayed there and saved me the $$. The bath was the only thung it really had going, IMO.
Not even that if like me, you’re a wheelchair user
As much as I love the way you appreciate every little thing, with no Spa that is not worth what you paid. A discount or voucher is a given and I’m shocked it wasn’t automatically offered.
Oh my. Grace you are gracious, which must be applauded. The Shanghai-la have let you down for sure. I am so surprised by their lack of customer service and the anything but high end snacks and nibbles, bed making etc. I really hope that they reach out to you. Keep being you! 💕
Loved the production of this vid! Also loved that you got a mic specially for outside takes! My opinion is that I think they shoul've offered you something else for not having the spa open, in the end thats something included in the price, either a lower fee or a voucher for another time or something else. I think its a really nice place but very expensive and still needs some details to fine-tune certain things, and yeah its crazy to think for even a lower price you can get a whole 7 day vacation on a cruise! But glad you had a lovely experience and thank you for taking us with you again ❤
Looove the style of this video- the filming and audio is lovely to watch!
Horrified at the price of the room despite the spa being out of use 😳
Please keep these coming- love them!
I’d love to see a review for Limewood hotel in Hampshire.
You should definitely write a nice letter to manager of hotel and ask about a voucher for the spa. Maybe mention how you had hoped to showcase it on your you tube channel.....
They don't need additional publicity so won't care.
We got upgraded too. I think it's one up from this room as it had floor to ceiling windows all around one side. It was truly amazing. And Acqua di Parma toiletries. Will never forget that suite.
Mr grack supporting you so much with your videos and particularly his ‘I tried to do a pan up’ is absolute goals! Just so wholesome, you guys will make the sweetest parents one day when the time comes, just both such pure souls 🥺
I love the production on this video! also mr. grack is a great camera man
Honestly I think I would have demanded a refund and walked out. That is shocking customer service and Grace should have stood up for herself more and not said it was ok. Hopefully the hotel will see this and the bad publicity and give her some retribution.
If she walked out we wouldn’t have a video. The customer service was excellent. I understand the disappointment of no pool & spa. They did say “did you get the email?”
@@flowernose815 I knew retribution didn't sound right when I typed that but I was rushing off somewhere and accidentally pressed enter! Thanks.
love the new way of filming!!! and thanks so much for slowing down just a tiny bit. Idk if it was intentional but its so much easier to stay focused now :)
I’d have been so upset with the spa issue ? I’d certainly be requesting a partial refund? How do you know you were upgraded if you hadn’t stayed there before ? Chocolate and room biscuits should have been F&M for that price. I generally wouldn’t have been happy. That’s a lot of money for a nice breakfast 😢 the make up of the bed was careless. Makes your cruise look excellent value. Glad you liked it though x
If this was me I’d be kicking off royallyyyy Karen-style that they hadn’t told me about the closed spa and hotel. By the time I was leaving I’d have a full refund, complimentary stay, free meal and probs the whole mini bar contents for free 😂
I'm sure if she had kicked up a fuss they would have offered an alternative option. It's frustrating that people who are nice and polite about it get stiffed like this.
@@Melpomiumyep I’m one of those too nice people… and totally agree! I wanted to Grace to speak up but in reality I probably would have done the same as her. I’m 40 years old now though so hopefully starting get into my more assertive “Karen” era! 😅
@@MelpomiumIt’s perfectly possible to be a firm and assured about poor service like this while still being “nice”
Only just started the video but it's giving Homes Under The Hammer vibes and im loving it 😆😆 yes to the mini mic Grace!
As everyone else has said, definitely get a voucher for the spa! That’s not acceptable and for sure disappointing. I also have stayed at less expensive and still very nice hotels that had free/complementary mini bars
I agree with everyone else! I think your being to kind, no spa or swimming pool 🏊♂️, I’d be well cheesed off! You are such a lovely person xxx
I used to be a maid, and honestly, that is awful with the sheets on the bed. My honest guess is, that they didn't change the bottom sheet. Someone yanked the top covers off, and put new on top, but didn't bother with the sheet on the bed. I have seen lazy maids do that many times in my work experience. It's not okay, and a lot get fired for it, but no way was that bed done right.
I love Grace and I love Tim, Was a lovely shock to see a quick snippet of him…The crossover we didn’t know we needed🙈🙊.
Pros - amazing breakfast, amazing views and service.
BIG cons - they really disappoint by not providing an alternative to the spa or a future pass for it, also the staff were clearly confused about it too? If you're paying that much the bed should be perfectly made and all facilities in the room should be complementary. Apart from the Joe Loves products what else was luxurious in that room, even the choccy was mid?
I feel you are paying for the name and views.
Ty for another great video💞
Imagine having a job that allows you to review all these amazing experiences and products; and it pays the bills too! Literally my dream!!!
I literally live around the corner and pay this much to rent per month 😅 I can't believe they get away with that;
Does that include bills?
@@spirituallysafe yes! I only moved in last year, it's doable!
@@DJ-mr6um That is lovely!Enjoy your time there :-D
I don't normally criticize but the room bed is standard for an American hotel room and the furnishings don't seem luxurious. The view over rail tracks seems depressing. I am glad the bedding is luxe.
The breakfast buffet looked wonderful, delicious balance of savoury and sweet options with lots of substantial entree items.
You might have reacted to the pillow if it was real feathers. I totally agree you should get a voucher or something for the spa, what a let down! x
Nah there's grounds to get at least a partial refund with regard to the spa. I'd they haven't stated that in the booking process its really shady. They just assume most people aren't going to complain, maybe 800 isn't a pricey hotel for many who stay there but for others it will be a special maybe once in a lifetime at that cost and for that they should offer the full experience.
I enjoy hearing both of your thoughts on the experience. ♥️
You’re a better person than me 😂. If I wasn’t told the spa and fitness center was closed I would ask for a partial refund or a voucher. That is so much money for a room like that. But im an Airbnb girly more so than a hotel girly.
Amazing video as always Grace! Love those Miffy pj’s!!! ❤xx 🍉
The hotel was very unluxurious. That rubbish complimentary tea tray with a random cheap pot of ramen and obligatory 1 star B&B shortbread biscuits? What were they thinking?! I’ve had far better for far less. The decor looked very conference hotel in style apart from the bath, but even that is a gimmick that would quickly wear out its novelty. No complimentary minibar and having to pay for a minuscule tube of jelly beans? Nope.
I’m only a few minutes into the video and there is nothing remotely indulgent and satisfying about this hotel. The customer service around the lack of spa availability is shocking - staff lying, no apology or financial restitution for the impact on your stay, blatant insinuation that the reason you didn’t know is down to something you did or didn’t do rather than a huge oversight on their part…they treated you like someone having a one off stay who wouldn’t be return business anyway so they didn’t have to make a huge effort to keep you happy.
I’m going to watch the rest now but I’m cross on your behalf that what should’ve been a lovely, special treat is not going how you planned. Very disappointing.
Oh my gosh!!! £800 is well over $1500 Australian dollars. 😳 That seems outrageously expensive for a pretty basic hotel room!! 🤯
Great video Grace. 😊
I feel like you would get the presidential suite /penthouse for that in Australia 😮
“Hello, Mrs. Booth” 🥺🥺🥺
In your morning video segment you looked so peaceful, so content that it was easy to believe that you had a wonderful sleep. I was thinking that this was the least you could have expected from £800. And what is it with you and spas? It seems that every time you go to one of these luxury experiences, the spa is closed. The luck of the spa is not with you, kiddo!
Kudos to your cameraman, by the way. Excellent work as usual!
Your blue turtleneck sweater is beautiful.
I am very glad you made this video as there were some definite examples of shortcomings and room for improvement. x
I don't know why it cost that much since it just seemed like a regular hotel apart from the bathroom. 😮Are there other high rise hotels in that area to compare?😌
I have those very pillowcases - excellent quality, they are silky smooth... I personally wouldn't have gotten out of the bath!
With the spa and pool access I think I’d be worth it for a once in a lifetime getaway if you have the money for it. The breakfast buffet looks incredible. Without the spa and pool though, and them never communicating that to you, that’s not okay and I’d be pretty upset. I’d either be asking for partial refund or a spa pass
Grace I really think you got sharfted by the shard... you really should hve got something for the spa being closed... for £800 I expect much better
Ain’t no way you’d have me leaving that hotel without at least half a discount or a free stay when the spa is open😂
Oh I wish I had so much enthusiasm as you do by simply staying at the hotel. I guess I’m too old to enjoy a hotel, another husband and one more child yes but was enjoying dinner in shard once or twice it was really nice up in the sky
Great video! I would definitely expect more for that price! Agree with other comments that you should be given a future spa pass! And also agree that in hotels that expensive the mini bar should be free!
Hope you got some money off for the spa! It looks amaizng but i was shocked at the unprofessional mix up with the spa and alternative veing offered. It makes me wonder if there was an alternative but only offered to super rich clients or something
I think for that price its shocking to not pre- warn you the spa is closed so you can be refunded or rebook. Yes they upgraded you, but i still don't think that makes up for it.
They said they emailed. Maybe it went to Junk.
Wow now I no to ask if the pool is open that's a must for me😊
At that price you're basically paying for a high end hotel experience, not just a bed to sleep in whilst you spend the rest of your time exploring the city. No spa would be a deal breaker for me to be honest, its meant to be included in the price and therefore you should at least have been offered a partial refund and the fact that you weren't even told before booking is quite unprofessional. Write in a complaint and see if they offer you anything!
Omg we walked past you on London Bridge! Took me a second to realise and then you were gone 😅😂
crazy that I go to a jd gym and our sauna broke and got fixed again within 3 hours and that’s 25 pounds for unlimited uses a month 😂
Kinda expected all the branded snacks and drinks to be the high end kind. And not finding out until arrival thay the spa is closed, for £800 I'd have wanted some compo or reimbursement... and i dont say that lightly cause I'm not the type to complain. I'd write an email to them tbh.
Glad you had a lovely time though :)
As others have said, I would definitely be emailing requesting compensation.
I understand rent is different to hotel rooms and it is in central London, but if you think about how far £800 would go toward a lot of people’s rent. The spa was a disappointment too. I felt the letter explaining the situation should have been sent to the room or read on the phone. Was there information that you missed regarding later dates/partial refunds? It was planned work by the sound of things so it should have been clear at time of booking.
I find it interesting Grace assumes a large part of the reason people book there is the Spa. I don't think that is the case at all. Only a small portion of the guests normally use the spa. Believe it or not, people just pay that much for a hotel room.
Anyone know where Grace's pjs are from? They're super cute. Great video as always Grace
Surely a discount was due become of the spa?!? So cheeky of them if not
Look up the reviews (and replies) for forest hills resort in scotland.
The manager thought sending guests to the council pool 40 minutes away was acceptable when theirs was closed.
If you booked the spa package you should definitely have been told or given a refund but ordinarily the spa is available for guests but you pay extra for treatments.
Grace, you’re so polite and so lovely ! 💖
that lady on the phone was so rude to you. After all you were told that there was an alternative spa and now you’ve been told that there’s not & no refund or compensation just A bit shoddy to be honest!
The breakfast looked lovely though. Glad you and Mr Grack had a good time
You need to try the wynn in vegas omg. Best thanksgiving buffet of my life!
Would highly recommend you try the Tawny hotel, it'll blow the shard out of the water for you!
Your cruise was £400 for 7 nights all inclusive 😮 what company did you cruise with? 😊
Oooh I love your new styles you're adding in to videos with Mr grack filming and you showcasing what the video is about. Was the gym part of the spa that's closed off?I'll admit the lack of amenities, having been on several cruises I'd rather go on a cruise which has fine dining, swimming pools, jacuzzi, gym, spa- (usually extra £) with a lot more freedom and also getting to see more of the world when you've already been up the shard before... That definitely isn't an £800 worthy room and I'm guessing that your "upgrade" was likely to have been from a room with no windows 😂😂😂
I stayed in the shard once just to try it and thankfully the spa was open when I went and we pretty much had it to ourselves as we went early morning ❤ it was amazing - They accidentally gave us some gin (it was for another room) and we thought it was included and drank it but they just let it slide as it was their mistake
I know it is expensive but it was a great experience
I’ve tried Claridges and Dorchester afternoon tea and I thought it was really good 😊 Maybe go back to Claridges and try it again xx
Thank you much love xx
Seeing the Ramen makes me think you should do a hotel review with Taz!
I genuinely think you should ask for a partial refund because the spa was closed and they had no other alternatives.
I think that's very shabby that the pool and spa was closed with no alternative or refund offered. For 800 pounds a night, that is very poor indeed. I'd have made a formal complaint in writing about that. I'd be all over Twitter (X) and every hotel review site going about it too.
Grace, loved the vlog. I'm nosey! Where the two bottles of water free for the taking and what about all the boxed items in the bathroom like the Toothbrush. Where those free and did you take those? Also, like you I feel like they should have compensated you in some way because the spa and the pool were not accessible. Your husband was right; I'd give them an 8 as well.
That's a beautiful hotel but a pretty bad experience with the amenities and rooms! I can't believe there was nothing provided to make up for the lack of spa time plus the spraying toilet and poorly made bed! The price was too much for that experience I think. I hope someone sees this and can help with a voucher!
A tip for the minibar....eat and drink it then go to the store and replace it. They will never know.
Why not just get the snacks from the shop in the first place 😅
What an absolute waste of money, is it me or does it seem….. very underwhelming 🥺🥺
Hello Grace - we're so sorry to see that you experienced a lapse in communication regarding our emergency pool closure ahead of your stay with us. We are investigating all of the feedback raised in this video with our team, so thank you for sharing such a detailed review. We've reached out to you via email to discuss how we can ensure you have the experience you had hoped for, and we look forward to hearing from you.
I love watching Tim's videos!
The bath seemed lovely! It seemed so nice to have a bath there and watch the sunrise/set, the breakfast seemed great too! All the free lil extras were nice! While I imagine it would be an absolutely lovely place to stay at for 2 weeks or whatever, I can't imagine how much money that would be!
Who is tim?
@@outoftheklosset Sorry, I never saw this notification! "WalkWithMeTim" was the creator that Grace credited at the start about staying at the Ritz :) He does videos about staying at interesting locations, hotels, that sorta thing, but also does videos about theme parks, water parks, and other topics! Honestly if you enjoy Grace's videos I do recommend checking him out, like Grace he does very laid back, calm, easy viewing content that isn't heavy on the edits, music and such. Like Grace it's just laid back, comforting viewing!
Within 25 secs the Mercedes in the background curbed their tyres 3 times.
Sorry but that price is a rip off for what you're getting and they should 100% give you a voucher for future use of the spa
I didn't think the room was worth £800, I didn't think it was that special,especially since the other amenities couldn't be used.
Ahhh you watched walk with me Tim. I love his travel vlogs.
Its been my husbands dream to stay here. But honestly their lack of response to the spa/pool situation and doing nothing to compensate you or even acknowledge that you hadnt been made aware is very disappointing
What room type did you stay in? Did you have your pay extra for a bathroom with a view? X
The views are stunning but the price!
I would’ve blooming well requested a voucher to come and use the spa later! Don’t ask, don’t get 😏
Pool closed with no notice = dealbreaker, IMHO. Then again, I am a selkie....
NZ wine!! and, agree, mini bar should be free, at that price
What cruise did you go on that was £400 all-inclusive? I need to book asap!!
Pretty sure it was a short P and O cruise
Sorry about the spa, so unfortunate. On the other hand, the quality of this video and the audio is great!
There should’ve been a discount, if none of the amenities were available. 😑
I would have taken a few pastries back to the room to snack on it should always be allowed