[Coffee Table Ep.2] Why You Should Operate a BPO Like a Sports Team

Josh Kim (Co-CEO of Channel Talk) and Anna Sang (Marketer at Channel Talk) sit down with Dan Brady, Director of Awesome CX, a BPO based out of San Diego.
Dan started his career as a soccer coach and has transitioned into customer experience, starting from working on the brand side and now to a BPO.
In this podcast, we'll chat with Dan about his career transitions and advice he has for companies looking for a BPO.
0:00 Intro
2:11 Transitioning From Brand to Vendor Side
4:03 From Sports to Customer Experience
5:45 How Sports Skills Translate to CX
9:56 Recruiting for CX Teams
14:00 How Channel Talk Recruits
17:01 How BPO Increases Efficiency
19:10 Being on the Brand Side vs BPO Side
22:15 Who Are Awesome CX’s Customers
23:13 The Awesome CX Team
24:03 When Is the Right Time to Work with a BPO?
28:02 How to Find a Good BPO for You?
29:14 What Makes Awesome CX Awesome
31:15 Closing
Dan Brady on Linkedin:
/ danielnbrady
Awesome CX:
www.awesomecx.com/