I agree! I have had the same thing happen to me 5 weeks ago. I am so scared because I am a single mum and now the hacker has full parental access to my child's kids' messenger account. The hacker now can also talk with my child or worse still sell my account with my daughter kids messenger access on the dark web. All my photos of my child from the day she was born are also on there and are at risk of being put in the hands of child sex offenders and predators.
This same scenario happened to me just over a week ago. I email them my ID every single day, but I am caught in this continuous hell loop. I hate to loose my 10+ year account, mostly because I have lots of picture and videos of my mom on there. She just passed away in April, and honestly I live for those FB "memories" about her. I am pissed off and frustrated with the hacker , but even more so with Facebook. WTH kinda business doesn't have a customer service phone number?
I have blocked comments until approval because I have gotten hundreds of spam comments like "I can't stop recommending the good work of SPY_CRAKK on IG, he's indeed a genius" please do not give money to anyone claiming to know some one who can recover your account for money or your password they are 100% scammers. Otherwise enjoy the video and feel free to comment on your experience to help out others. Unfortunately it seems impossible to recover your account, but you still can and should change your password to a new and strong one. Update: 4/2023: I have offically given up all hope of recovering my facebook account and have deleted my whatsapp and instagram in protest of Mark Zuckerberg and his lack of care for his clients personal data and security. facebook/meta seems like a mess and I cant wait to see it go the way of myspace.
Same thing happened to me yesterday. I'm completely devastated as 11 years of memories are just gone forever. Even the ones my original profile shared with my late mother's profile. I'll never get those back ... Ever. I officially hate Facebook now.
This happened to me also but I was able to figure it out. I used my friends email to get the code for the PW and then submitted my id using another email besides mine. The hacker is able to get the info FB sends to your email so he changes it and then it doesn't work. Use a friends email when you're signing into your account.
The same exact thing has just happened to me this morning. Slowly coming the realization that all my memories are gone..... here's to a fresh start.. trying to be positive here and hopefully giving you some good vibes as well
@@redrosyblair694u9 ii texted him good new is that he replied ! bad news is the cost is $100 . I feel like this is another scam 🤦🏽♀️ . I cant afford it so no luck there
Ditto! Pissed as you know what that at 2 AM there was an email about changes to my account!! I was sleeping!! Too bad! Hacker added 2 FA and put a +63 in front of my phone number, Philippines code, but the IP of hacker said New Jersey. I did upload my ID, actually got an email stating 'Subject: thanks for submitting ID, but submit proper information.' WTH? Ok, so 20 years ago I started FB living in Crapifornia and moved to another state year ago - did not even think about going into FB to change any of this info!!! Is this why my account was not verified and returned back to me?? FB has not ever responded again to any of my subsequent emails - even the one that I sent in the ID with Crapifornia info on!!!! Does anyone even really read emails?? FB has NUMEROUS employees..... what the hell do they all do if they don't do customer service??? Are they all simply "fact checkers" or word police????? Plus, when FB emails the required 6 digit code to enter - it is 8 digits and won't work!!! Come on, maaaan!!
I haven't even been able to upload a picture of my ID. You have gotten further than I have. So many years of memories lost and a business page that I built over years that had over 600 followers.
Me too. Exact same thing. I filed a report with the FBI and my states attorney general because not only did I lose my account, I had $500 charged to 2 of my accounts 3 days after notifying Facebook of the hack.
this is what I am worried about, only 25.00 for a facebook "business fee" that I NEVER HAD BEEN CHARGED BEFORE THIS HACK HAPPENED.... the loss of clients and pictures is also devistating, but don't F* w my $ .... this is the worst!
I think it just happened to me too! I don't remember turning on 2FA and I got a message my password was changed from someone located in California. Been hassling with this for a couple of hours now but can't get logged in. Glad I found your video to explain what probably happened. Sounds like I won't be able to recover it. Sucks. Been a member for over 5 years.
Just to follow up, she was eventually able to regain control of her account. Took several days and an extraordinary level of effort, but it is doable. I can see why a lot of people just give up.
@@tomcollins8335 After numerous attempts of sending in the copy of photo ID and going back and forth with the hacker with the phone number being changed (they both had at least limited access to the account simultaneously for a while and went back and forth for hours changing the phone number), eventually wife got an email from someone in customer service at FB who seemed to be a real person and not robo email who asked more detailed questions and performed those final steps of removing hackers info and access from the account. So, it is possible, just seems FB makes the process in this scenario so overly burdensome, most reasonable people give up. The wife is stubborn. Don't know if it was necessary, but she threatened to get media and consumer activist groups involved in her last email to FB.
How did your wife get a real person on Facebook to reply because I actually got an email that said I could reply to the email but after replying nobody has replied back yet. It was the security team and they said after I submitted my ID if I had any questions please reply to this email but I haven't gotten a response yet
is there an email address on Facebook that you can reply to? The one I got from the security team says it's a no reply email but it also said please reply to this email with any further questions. is there another email that your wife may have that actually reaches a real person?
Woah! Did not realise this was such a common issue. Happened to us a few months back, have sent ID to Fb 20+ times, but just can’t get past the 2FA, so frustrating & time consuming! 15 year old account with multiple business pages attached & sensitive / private info in messenger. Reported it to fraud / cybercrime police too, but nothing they could do either. So fucked! Sorry to hear it’s happened to all of you guys! : (
This is ridiculous. Same thing happened to me and hundred of other people. I've submitted my ID multiple times, sent them emails to the security team, and nothing!! On a limbo and the hacker keeps resetting the password and getting away with it... pisses me off
Are you able to share the email you used to send your ID? Or did you use the form's automatic submission? If so, that doesn't work for me. I go through the process of entering the different fields, upload the photo and when I press SUBMIT/SEND, it says there was an error processing my request and to please try again later.
Why cannot we find a lawyer who is willing to bring Facebook to court for hundreds or maybe thousands of the same stories, except every story has a different pain point! It didn’t just take away many memories and thousands of hours of created content, it affected my business as I cannot access any of my business pages that I used to advertise from for my business! This means DAMAGES not because of my personal life but for affected my bottom line and Facebook should be LIABLE FOR ALL OF IT!
This happened to me too---it's devastating to lose over a dozen years of photos/memories/etc. I'm stuck and can't recover bc hacker enabled 2FA. FB is HORRIBLE.
Same thing happened to me yesterday. The exact thing happened. Its so frustrating and so sad that i've lost many years of memories pictures and saved video clips that I like and rewatch. I am so pissed that I felt like I want to curse that hacker. :(
Having this issue for 3 months and I am finally sending my ID now to finally gain access. Fortunately I got an email saying they accepted and giving me the link to unlock my account. Unfortunately, when I log in, it says that my account is locked, so FB told me the steps which is to send my ID. AGAIN. I did that and I receive and email and they accepted it. Try logging it again and says it is still locked. So basically I am stuck in a goshdang loop and I don’t know what should I be doing. This makes me want to quit Facebook and move on to another platform like reddit.
So I’m in the same issue but I’ve read that when you get the email all you need to do is use the password that is given in the email Instead of using the link they send
This same bs happened to my Instagram account. Not a big deal for me but I learned quickly to enable 2FA on all my accounts. It's a hassle to use but way better having to recover from a hacker. FB could care less.
This happened to me 11 weeks ago! I was happy to finally find something explaining my exact problem but so sad that we can’t recover:( I just can’t give up hope!!! Please share if it gets figured out
I recovered my Facebook's acc..Its take me a week. Just use the methods from the video and log in using the temporary password from the email Facebook send. I try this several times,and its worked.
I'm sorry that happened to you I know how frustrating it can be, unfortunately I don't think facebook is going to do anything about this issue anytime soon.
happend to me too last february, i hope meta and facebook get their stuff together because i've watched local news videos from other states about situations like that.
I had the same problem two months ago, bro, and nothing worked. I believe Facebook lost our data somehow, and they are unable to provide an accurate explanation. I contacted live support through my Instagram account, which was linked to my Facebook account, and they asked me to record my screen and explain everything to them after seeing the video. After I made all the necessary clarifications, the live support agent spoke with me for a full twenty-four minutes, during which she told me to follow the link and upload my ID. I thought this was the correct method to retrieve your account, but I assumed she was an AI or a dumb girl.
Dude listen , i was in same phase with you but recovered my account back just today 😶😶. Do the same thing and they will give a code,then instead of loggin in the usual way, use that capcha they sent in email in the place of password i.e email and password asked means you give email and that capcha . Then they will send an option to turn two factor on-off and it will be turned off. Even if two factor is there you still have access to your email right hehe it worked try tht
Could you explain, after submitting my identity proof I got mail from fb with password but again after entering password it goes to that same loop of entering 6 digit code.
Same happened to me...I don't want to get another FB Account, but I also don't want a hacker to have access to my info...crap...It is impossible to close your account now also..
Wow, reading some of these comments, I truly am lucky! This video helped me recover my account. Whoever hacked my account set up two factor authentication. I sent in my ID and in literally about 10 minutes they emailed me and said my account was recovered but they locked my account, so they took me through steps to verify my identity and remove the new email that was added to mine and I got my account back!! According to these comments I must be one of the lucky ones. My account was hacked this morning, and I got it back within an hour.
i have the same scenario, but after sending my id. facebook didn't send any link... just a code..and still asking for a another code for two-factor authentication.
Bro this don't work period, you still have to have the old number in your possession to confirm the number change, what if you don't have the old number like me?????????
I actually managed to get back in to my account but was lucky enough to have the hacker not touch my name. Once the hacker touches your name you are done for.
I have the excact same problem. But is my acount deleted now or the hacker can regain access anytime he wants? I am ok with the fact that i lost all this info but is it lost or the haker can activate my acount anytime ? if someone csn anwser it would really help me.
you should change the password ASAP make it a new and strong one. You can still change the password but you wont be able to login because the next thing you need before you login now is a 2FA code will be the and it will only be sent to the hacker.
@@ThatVidResponseGuy How can you change the password on an account you can't even get into??? If I could get into my account, I would have done the same but that is impossible if you can't get into your account. Hence, the endless loop of madness on Facebook.
I just got hacked and never downloaded or clicked any links!!! Everytime I change the password they change it before I can login within seconds!! How do I get my account back. It has pictures of loved ones who passed.
And in the same boat and I have a small business I've been starting a lot of the places I sold my products and Facebook groups have to have Facebook profiles that are at least one year old to be able to join and basically as a single mom of a 3-year-old it's broken my heart completely losing my business contacts and everything else permanently. Pictures of my daughter being born and her entire life
That is the same thing I am going through. The hacker removed me as the admin for the business page. So now, although the page is still up I don't control it nor can I receive the messages from clients. I am concerned there could also be inappropriate activity on that page hurting my business' reputation. I am also concerned of financial fraud as I have purchased some FB ads in the past. Although, I changed my credit card right away.
no one i've asked has been able to find my account by searching, pretty sure it still exists as I'm still getting email notifications about my profile.
Just had this happen to me and I am crushed. I'm so done with Facebook at this point. Everyone I want to talk to has my number but this so gut wrenching because of the personal stuff I have on there and photos and memories of my son
If you are reading this, don't give up. Keep looking for solutions. I personally wouldn't let the hackers win and I am fighting with everything I have good luck and God bless to you.
But is being hacked by my his name is English and I asked him to help me set up my phone then sis see set up my phone for himself he put his number instead of account belong answer still hacking my Facebook's is using my profile to become to want to be pretend to be my friend you understand I don't understand you know about Facebook very well very strange how the possible listening to you listening to you you giving me
I have the 2FA on but I forgot my password and I can't reset it, I also do not have an email on my fb account only my phone number, I need help with this please...
What does Code Generator or 3rd party app even mean? When it's asking for the code....I feel like my grandparents must have with new tech. It's confusing me 😆
Since Facebook has a legal standpoint that they protect oprotect our copyrighted information and by not enabling us a wage proof and I say way to prove and then override what the actors have done by it the proof that we give them are they not you know it not honoring that? Should we not all be able to Sue them for copyright infringement or at the very least for not protecting our privacy as they say that they do ? Just curious with what the legal standpoint is on this because we've got to be able to get their attention somehow I'm going through the same problem same problem they're telling me to log in and go to the 3 little dots little hamburger dots to get my code, But guess what the whole point in meeting the code is because I can't log in so how am I supposed to get the code when I have to log in to get it this doesn't make any sense.
I’m currently going around in circles with this processes. It’s driving me nuts! I can’t get past 2FA. So I’m just flooding the process all day everyday. If I do get back in… I’m very ready to just get rid of Facebook completely.
same here I lost contact with many friends and artists I could contact throw Facebook, the sad thing is no one can promote this issue since Facebook themselves doesn't give a shi and this just goes on. haven't used Facebook for 2 years since then.
i am currently experiencing the same problem just as the most comments are. i did every possible way i could to retrieve my account, but it’s like running in circles. i even tried the authenticator app thingy, but when i put the code, it just says the code is wrong or it’s error. they r basically useless. this experience makes me feel traumatize abt using fb again & now im finding a way to disable it. i do not see myself using facebook again :) update: i recovered my account after a wk :)
The same thing has happened to me and the hackers have taken full control and are charging my credit cards. Facebook has done nothing. My account was hacked almost a year ago and I’m still getting charges added to this day. My family and friends are getting solicitation today from the hackers. I was running ads for my business and was stupid to put my accounts to pay on their platform
Boy, you are extremely poised and calm through all this. I am livid.
How bout we sue Facebook for this
I agree! I’m pretty sure what they are doing is illegal!
I agree!
I have had the same thing happen to me 5 weeks ago. I am so scared because I am a single mum and now the hacker has full parental access to my child's kids' messenger account. The hacker now can also talk with my child or worse still sell my account with my daughter kids messenger access on the dark web. All my photos of my child from the day she was born are also on there and are at risk of being put in the hands of child sex offenders and predators.
This same scenario happened to me just over a week ago. I email them my ID every single day, but I am caught in this continuous hell loop. I hate to loose my 10+ year account, mostly because I have lots of picture and videos of my mom on there. She just passed away in April, and honestly I live for those FB "memories" about her. I am pissed off and frustrated with the hacker , but even more so with Facebook. WTH kinda business doesn't have a customer service phone number?
Well you can sign a petition for them to have a support
meeeeeee toooooooooooooooooooooooooooo I AM SOOO HEARTBROKEN
Exactly the same happened to my account wich i have been using for 10 yrs
Any update or luck getting back in?
me tooo bro
I have blocked comments until approval because I have gotten hundreds of spam comments like "I can't stop recommending the good work of SPY_CRAKK on IG, he's indeed a genius" please do not give money to anyone claiming to know some one who can recover your account for money or your password they are 100% scammers. Otherwise enjoy the video and feel free to comment on your experience to help out others. Unfortunately it seems impossible to recover your account, but you still can and should change your password to a new and strong one.
Update: 4/2023: I have offically given up all hope of recovering my facebook account and have deleted my whatsapp and instagram in protest of Mark Zuckerberg and his lack of care for his clients personal data and security. facebook/meta seems like a mess and I cant wait to see it go the way of myspace.
Thanks for the vid, im trying to help my mom get through this exact problem as well
Send the description plz
Not what I wanted to hear, but everything that you said is accurate. So many years of memories lost. :(
Ding ding ding! Yeah it hurts. All 14 yrs I put on there
Same thing happened to me yesterday. I'm completely devastated as 11 years of memories are just gone forever. Even the ones my original profile shared with my late mother's profile. I'll never get those back ... Ever. I officially hate Facebook now.
This happened to me also but I was able to figure it out. I used my friends email to get the code for the PW and then submitted my id using another email besides mine. The hacker is able to get the info FB sends to your email so he changes it and then it doesn't work. Use a friends email when you're signing into your account.
@@sharon8702 How do you use a friends email to log into your account? That doesn’t make sense..
same man
The same exact thing has just happened to me this morning. Slowly coming the realization that all my memories are gone..... here's to a fresh start.. trying to be positive here and hopefully giving you some good vibes as well
appreciate your comment shame that all these memories and photos will be unrecoverable, may even get a google plus account who knows haha
same😔
@@redrosyblair694u9 I just did is it true that he does ?
@@KarDclined yeah…he helped me recover my account in few minutes
@@redrosyblair694u9 ii texted him good new is that he replied ! bad news is the cost is $100 . I feel like this is another scam 🤦🏽♀️ . I cant afford it so no luck there
Ditto! Pissed as you know what that at 2 AM there was an email about changes to my account!! I was sleeping!! Too bad! Hacker added 2 FA and put a +63 in front of my phone number, Philippines code, but the IP of hacker said New Jersey. I did upload my ID, actually got an email stating 'Subject: thanks for submitting ID, but submit proper information.' WTH? Ok, so 20 years ago I started FB living in Crapifornia and moved to another state year ago - did not even think about going into FB to change any of this info!!! Is this why my account was not verified and returned back to me?? FB has not ever responded again to any of my subsequent emails - even the one that I sent in the ID with Crapifornia info on!!!! Does anyone even really read emails?? FB has NUMEROUS employees..... what the hell do they all do if they don't do customer service??? Are they all simply "fact checkers" or word police?????
Plus, when FB emails the required 6 digit code to enter - it is 8 digits and won't work!!! Come on, maaaan!!
I haven't even been able to upload a picture of my ID. You have gotten further than I have. So many years of memories lost and a business page that I built over years that had over 600 followers.
I feel your pain... same happened here and they are now charging my cc for paypal "business" fees!
Same here just built up a great tattoo client base and Facebook fucked me. Fuck Facebook for not caring at all
Me too. Exact same thing. I filed a report with the FBI and my states attorney general because not only did I lose my account, I had $500 charged to 2 of my accounts 3 days after notifying Facebook of the hack.
this is what I am worried about, only 25.00 for a facebook "business fee" that I NEVER HAD BEEN CHARGED BEFORE THIS HACK HAPPENED.... the loss of clients and pictures is also devistating, but don't F* w my $ .... this is the worst!
I think it just happened to me too! I don't remember turning on 2FA and I got a message my password was changed from someone located in California. Been hassling with this for a couple of hours now but can't get logged in. Glad I found your video to explain what probably happened. Sounds like I won't be able to recover it. Sucks. Been a member for over 5 years.
@@Luke_4044 I enabled it on my new facebook account.
I’ve been there
@@1Vettefan Me too
Class action lawsuit? Seems to be impacting a lot of people. Wife just lost her account yesterday. Now she's come to this same dead end.
Just to follow up, she was eventually able to regain control of her account. Took several days and an extraordinary level of effort, but it is doable. I can see why a lot of people just give up.
@@Comstock73 how did you end up getting last the 2 step verification?
@@tomcollins8335 After numerous attempts of sending in the copy of photo ID and going back and forth with the hacker with the phone number being changed (they both had at least limited access to the account simultaneously for a while and went back and forth for hours changing the phone number), eventually wife got an email from someone in customer service at FB who seemed to be a real person and not robo email who asked more detailed questions and performed those final steps of removing hackers info and access from the account. So, it is possible, just seems FB makes the process in this scenario so overly burdensome, most reasonable people give up. The wife is stubborn. Don't know if it was necessary, but she threatened to get media and consumer activist groups involved in her last email to FB.
How did your wife get a real person on Facebook to reply because I actually got an email that said I could reply to the email but after replying nobody has replied back yet. It was the security team and they said after I submitted my ID if I had any questions please reply to this email but I haven't gotten a response yet
is there an email address on Facebook that you can reply to? The one I got from the security team says it's a no reply email but it also said please reply to this email with any further questions. is there another email that your wife may have that actually reaches a real person?
Woah! Did not realise this was such a common issue. Happened to us a few months back, have sent ID to Fb 20+ times, but just can’t get past the 2FA, so frustrating & time consuming! 15 year old account with multiple business pages attached & sensitive / private info in messenger. Reported it to fraud / cybercrime police too, but nothing they could do either. So fucked! Sorry to hear it’s happened to all of you guys! : (
Same issue, stuck in endless limbo. No one to call or reach out to resolve either, just dead.
Same. Contacy a lot of hacker but end up a scam. I lost the faith of hackers.
This is ridiculous. Same thing happened to me and hundred of other people. I've submitted my ID multiple times, sent them emails to the security team, and nothing!! On a limbo and the hacker keeps resetting the password and getting away with it... pisses me off
Are you able to share the email you used to send your ID? Or did you use the form's automatic submission? If so, that doesn't work for me. I go through the process of entering the different fields, upload the photo and when I press SUBMIT/SEND, it says there was an error processing my request and to please try again later.
Change your email that’s what I did
Why cannot we find a lawyer who is willing to bring Facebook to court for hundreds or maybe thousands of the same stories, except every story has a different pain point! It didn’t just take away many memories and thousands of hours of created content, it affected my business as I cannot access any of my business pages that I used to advertise from for my business! This means DAMAGES not because of my personal life but for affected my bottom line and Facebook should be LIABLE FOR ALL OF IT!
This exact thing just happened to me. Unbelievable that there is no way to fix this. Ive had this account since 2003 and now its all gone!
This happened to me too---it's devastating to lose over a dozen years of photos/memories/etc. I'm stuck and can't recover bc hacker enabled 2FA. FB is HORRIBLE.
Did you recover your account back?
Me too. I can feel u!
When they added the feature 2FA, they should've considered that this kind of problem can occur!
Same thing happened to me yesterday. The exact thing happened. Its so frustrating and so sad that i've lost many years of memories pictures and saved video clips that I like and rewatch. I am so pissed that I felt like I want to curse that hacker. :(
My Facebook account got hacked almost two months ago and it asking me for generator code and I don't have one. How can I get my Facebook account back.
Having this issue for 3 months and I am finally sending my ID now to finally gain access. Fortunately I got an email saying they accepted and giving me the link to unlock my account. Unfortunately, when I log in, it says that my account is locked, so FB told me the steps which is to send my ID. AGAIN. I did that and I receive and email and they accepted it. Try logging it again and says it is still locked. So basically I am stuck in a goshdang loop and I don’t know what should I be doing. This makes me want to quit Facebook and move on to another platform like reddit.
So I’m in the same issue but I’ve read that when you get the email all you need to do is use the password that is given in the email
Instead of using the link they send
That's what I've heard too. When I sent in my ID, they said it didn't match the account.
Exactly the same happened to my 11 years old account, alot of memory lost😤
Dude you and I have the exact same problem. Was hoping you were about to show me how to get my account back. Facebook, Meta, sucks!
Same here. SO LAME! thanks for sharing.
This is a common problem...I'm having the same issue
This same bs happened to my Instagram account. Not a big deal for me but I learned quickly to enable 2FA on all my accounts. It's a hassle to use but way better having to recover from a hacker. FB could care less.
my account had 5,000 followers and so many memories just to get hacked i’m literally so mad. did you ever recover your account
Even though my account was active with 2 factor authentication hackers are able to hack my fb account and they changed 2fa device too
I have the same issue and it really hurts to lose a lot of information.
This happened to me 11 weeks ago! I was happy to finally find something explaining my exact problem but so sad that we can’t recover:( I just can’t give up hope!!! Please share if it gets figured out
I recovered my Facebook's acc..Its take me a week. Just use the methods from the video and log in using the temporary password from the email Facebook send. I try this several times,and its worked.
@abd halim even I got the temporary password from Facebook but after login it goes to enter the 6 digit code of 2fa
@@aioinfohub2847 Me too
Me too
Same @@khadarbanow6451
Someone hacked my account and not even changing the password works because it asks me for a login code as well. I hate this.
same to everyone here
Same at this year😢 memories lost
Not only did this happen to my elderly father in law, but the account we set up as a replacement, Facebook immediately locked. Bunch of criminals.
What a nightmare, your stuck in a loop 🔁!!!!
I bought a new phone and this happened to me. My account hasn't been hacked, but I can't get and codes sent to my phone. Very annoying.
Add me to the list.. going on 3 weeks now 😢
same here i don't know what to do that was my FB account since 2009, so sad for the pictures and memories
Same Thing just happened to me as well - does anyone have any updates?
This is so sad, even though I got my Facebook account back. Tt's so sad to hear everyone who had been suffering over this :(
After you receive the email from Facebook that you’re account has been verified how can you login if you don’t have the authentication code? Thanks
@@riccardopietri7330 Me too
@@ahmed_ism you recoverd?
Same problem happened to me today. I searched for solutions and i found your video which is a bad news. I hate Facebook for that.
F.CK, exactly my experience. It's amazing how FB is not supporting better long time customers.
Facebook really f up 😡 my wife is having same problem
I'm so devastated!! 😰
@ThatVidResponseGuy
I just lost my account with authentication enable can I recover it??
Hi, It has been 3 years. Any update?
Same exact thing happened to me, I still can’t get in, I can’t delete it and no one can even find my account anymore
I'm sorry that happened to you I know how frustrating it can be, unfortunately I don't think facebook is going to do anything about this issue anytime soon.
Same my account is also not visible to anyone
Is there any method to see it?
I just need the profile link
happend to me too last february, i hope meta and facebook get their stuff together because i've watched local news videos from other states about situations like that.
and what have u did
I had the same problem two months ago, bro, and nothing worked. I believe Facebook lost our data somehow, and they are unable to provide an accurate explanation. I contacted live support through my Instagram account, which was linked to my Facebook account, and they asked me to record my screen and explain everything to them after seeing the video. After I made all the necessary clarifications, the live support agent spoke with me for a full twenty-four minutes, during which she told me to follow the link and upload my ID. I thought this was the correct method to retrieve your account, but I assumed she was an AI or a dumb girl.
This happen to me Monday I can use how to get back in please.
Facts my account just got hacked😠😡
They don't care about us !!!!
Dude listen , i was in same phase with you but recovered my account back just today 😶😶. Do the same thing and they will give a code,then instead of loggin in the usual way, use that capcha they sent in email in the place of password i.e email and password asked means you give email and that capcha . Then they will send an option to turn two factor on-off and it will be turned off. Even if two factor is there you still have access to your email right hehe it worked try tht
Could you explain this process more detailed please?
can you pls explain the steps in details?
Could you explain, after submitting my identity proof I got mail from fb with password but again after entering password it goes to that same loop of entering 6 digit code.
could you explain it bro
Thank you very much. Quick help I need. I click help but the upload button does not show up.
Same just happen to me account since 2012 all lost can't get in touch with no one not even a live chat
I'm facing the exact same issue - anything that has worked yet?
nope. But I think we should abandon the ignorant facebook. It's shit. I'm angry.
Same happened to me...I don't want to get another FB Account, but I also don't want a hacker to have access to my info...crap...It is impossible to close your account now also..
Wow, reading some of these comments, I truly am lucky! This video helped me recover my account. Whoever hacked my account set up two factor authentication. I sent in my ID and in literally about 10 minutes they emailed me and said my account was recovered but they locked my account, so they took me through steps to verify my identity and remove the new email that was added to mine and I got my account back!! According to these comments I must be one of the lucky ones. My account was hacked this morning, and I got it back within an hour.
i have the same scenario, but after sending my id. facebook didn't send any link... just a code..and still asking for a another code for two-factor authentication.
This is so true. Facebook doesn’t care.
Also my advice to everyone is to let tv media know eg. Fairgo, news, etc
Bro this don't work period, you still have to have the old number in your possession to confirm the number change, what if you don't have the old number like me?????????
I actually managed to get back in to my account but was lucky enough to have the hacker not touch my name. Once the hacker touches your name you are done for.
What did you do to get it back?
How did u get back in? The hacker hasn't changed my name yet pls help
I have the excact same problem. But is my acount deleted now or the hacker can regain access anytime he wants? I am ok with the fact that i lost all this info but is it lost or the haker can activate my acount anytime ? if someone csn anwser it would really help me.
you should change the password ASAP make it a new and strong one. You can still change the password but you wont be able to login because the next thing you need before you login now is a 2FA code will be the and it will only be sent to the hacker.
@@ThatVidResponseGuy How can you change the password on an account you can't even get into??? If I could get into my account, I would have done the same but that is impossible if you can't get into your account. Hence, the endless loop of madness on Facebook.
Have you got your account back yet?
no...
I cannot access my business page either!!
My account got hacked today the same way you got hacked. Facebook has by far the worst support. Only Bots
I've been dealing with this for over a year now. I've lost photos from when I joined FB in 2004
I just got hacked and never downloaded or clicked any links!!! Everytime I change the password they change it before I can login within seconds!! How do I get my account back. It has pictures of loved ones who passed.
And in the same boat and I have a small business I've been starting a lot of the places I sold my products and Facebook groups have to have Facebook profiles that are at least one year old to be able to join and basically as a single mom of a 3-year-old it's broken my heart completely losing my business contacts and everything else permanently. Pictures of my daughter being born and her entire life
Same here I lost my business page with over 20,000 followers
That is the same thing I am going through. The hacker removed me as the admin for the business page. So now, although the page is still up I don't control it nor can I receive the messages from clients. I am concerned there could also be inappropriate activity on that page hurting my business' reputation. I am also concerned of financial fraud as I have purchased some FB ads in the past. Although, I changed my credit card right away.
@@ChrisTina-bg9up dammmmm this is the worst. If you know a lawyer ready to sue, I'm in!!!
@@auntyberrys I have been looking for lawyers as well...none of them want to take this on????
Im going through this as well. My account was hacked and the hacker enabled 2FA I have been locked out for 6 months and counting
forgot to mention you have to do it on a pc browser
My account also hacked and hacker changed the name now what can i do and he on the two factor authentication
Just happened late Sunday for me here! we need to make a 'ban FB day' to wake them up!
Still doesn't have a solution. What shame Facebook
I lost my account along with customer facebook pages. Had my acc since 2012. I think we need a petition to boycott facebook.
So what happens to your account? I just stays deactivated?
no one i've asked has been able to find my account by searching, pretty sure it still exists as I'm still getting email notifications about my profile.
@@ThatVidResponseGuy same
@@blackgold2029 ME2 which i dont get it but someday i will get my account back lol
Just had this happen to me and I am crushed. I'm so done with Facebook at this point. Everyone I want to talk to has my number but this so gut wrenching because of the personal stuff I have on there and photos and memories of my son
If you are reading this, don't give up. Keep looking for solutions. I personally wouldn't let the hackers win and I am fighting with everything I have good luck and God bless to you.
Mine was hacked 2 days ago, any help please
I am in the exact same position
Still I got the same issue! 2024
I did that, and they gave me new password to log in but it’s not working the password they gave. 😭
2 years old problem not fixed till the date really a bullshit of an app and service
yess
How did they hack it the first place?
But is being hacked by my his name is English and I asked him to help me set up my phone then sis see set up my phone for himself he put his number instead of account belong answer still hacking my Facebook's is using my profile to become to want to be pretend to be my friend you understand I don't understand you know about Facebook very well very strange how the possible listening to you listening to you you giving me
Mine was just hacked this week, so if someone finds a solution, please let me know. July 2024
I had the same issue, but I was able to get access back to my account.
@@JamesCarl-v3mgreat how
I don't have a verified or governmental card ;(
this video makes me more sad 🥺🥺
I have the 2FA on but I forgot my password and I can't reset it, I also do not have an email on my fb account only my phone number, I need help with this please...
That’s me right now
What does Code Generator or 3rd party app even mean? When it's asking for the code....I feel like my grandparents must have with new tech. It's confusing me 😆
This is what happened to me 😡😡
Since Facebook has a legal standpoint that they protect oprotect our copyrighted information and by not enabling us a wage proof and I say way to prove and then override what the actors have done by it the proof that we give them are they not you know it not honoring that? Should we not all be able to Sue them for copyright infringement or at the very least for not protecting our privacy as they say that they do ? Just curious with what the legal standpoint is on this because we've got to be able to get their attention somehow I'm going through the same problem same problem they're telling me to log in and go to the 3 little dots little hamburger dots to get my code, But guess what the whole point in meeting the code is because I can't log in so how am I supposed to get the code when I have to log in to get it this doesn't make any sense.
I’m currently going around in circles with this processes. It’s driving me nuts! I can’t get past 2FA. So I’m just flooding the process all day everyday. If I do get back in… I’m very ready to just get rid of Facebook completely.
I really wish you had a solution, I'm having the same issue and I'm out of mind about this! Someone must know what to do!
Did you have 2 step authentication before hack?
yes
I never see the 'get more help' button.... It only allows me to send text
This has been going on for 2 months now.
Same Issue, but I also have an Oculus account so all the games I purchased are gone and the Oculus is a brick without Facebook
OMG. I can feel your pain 😖.
At least oculus has customer support. You should try that
I have same issue after 2 yrs. Imagine still they didnt fix this issue 😢 my 10yrs old account is gone with my steam account 😭😊
same here I lost contact with many friends and artists I could contact throw Facebook, the sad thing is no one can promote this issue since Facebook themselves doesn't give a shi and this just goes on. haven't used Facebook for 2 years since then.
Can you help me
i am currently experiencing the same problem just as the most comments are. i did every possible way i could to retrieve my account, but it’s like running in circles. i even tried the authenticator app thingy, but when i put the code, it just says the code is wrong or it’s error. they r basically useless. this experience makes me feel traumatize abt using fb again & now im finding a way to disable it.
i do not see myself using facebook again :)
update: i recovered my account after a wk :)
What did you do to recover it?
How?? Please how?
Could you please write me how did you recover your account???
So true!!!!!
Same here...sadness...please update if someone finds a way to recover. I have done all the steps mentioned, too.
THIS IS HAPPENING TO MEEEE RIGHT NOWWWWWW OMG I SO WANNA CRYYY!
The same thing has happened to me and the hackers have taken full control and are charging my credit cards. Facebook has done nothing. My account was hacked almost a year ago and I’m still getting charges added to this day. My family and friends are getting solicitation today from the hackers. I was running ads for my business and was stupid to put my accounts to pay on their platform