How to set up lights
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- Опубліковано 25 сер 2024
- Smart lighting functionalities easy to set up. No need to install additional hardware such as hub or gateway!
Enjoy the benefits of smart features instantly, just by connecting your WiZ light to your Wi-Fi network. Control lights easily when you're away from home and scheduling lights to go on and off automatically.
Explore WiZ: www.wizconnect...
FAQ about adding WiZ lights: wizconnected.h...
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#Setuplights #WiZ #Howto #WiZapp #smartlights #homeautomation #smarthome #smartlighting #WiZConnected #Smarthometech #Addlights
iT LITERLLY TOOK ME YEARS TO GET IT SET UP THE WAY i NEED IT AND THEN THEY CHANGED THE APP AND NOW I CANT DO ANYTHING, Half of the time at least one of the lights says not available and the app freezees up.
2024 WiZ v1 I can't connect to the lights, how complicated is this app!
@@inneoera That parts relatively easy if you just follow the directions.
Hi.
We apologize for the difficulty you're experiencing connecting your lights to the WiZ V1 app.
We would like to learn more in regard to the issues you faced, and we will do our very best to ensure that your issues are resolved as soon as possible.
To do so, please reach out to our support team via chat support by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team or by e-mail as well, based on your convenience and preference.
We look forward to hearing from you, and we hope to serve you soon.
Really love all the custom things I can do with lights and Wiz V2 app! Amazing for security, comfort and convenience.
Hi.
Thank you so much for your positive feedback! We're thrilled to hear that you're enjoying the customization options and features our Wiz V2 app offers. It's fantastic to know that our lights are contributing to your security, comfort, and convenience.
some of my lights will randomly disconnect from the wifi and then it seems impossible to reconnect.. any help?
Hi,
We thank you for bringing this to our attention and sharing your experience. Please do reach out to our support team as we would like to understand and review this situation further.
From the Wiz V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.
I have those lights for around 3 years. Had to re-setup due the wifichange and this Wiz 2 doesn't work at all. The start setup button on (0:21) doesn't do anything.
Hi there, we sincerely apologize for any technical difficulties you might be facing. To address this issue, it may be necessary for us to perform troubleshooting, and we kindly ask for your assistance in getting in touch with our support team.
From the WiZ V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.
Various methods used, reading manuals and so on, still difficult to connect the lights. I've been stressed spending a lot of time finding failures
Hi.
We apologize for the difficulties you’ve encountered while setting up your lights. We understand how frustrating it can be when things don’t work as expected.
To assist you further on your issue, we would appreciate if you could reach out to us by opening your WiZ Connected application, proceed to "Settings", tap "Help Center" and select either live chat or e-mail.
We look forward to hearing from you, and we hope to serve you soon.
I've had wiz lights for years. The beginning it took a while to setup, but then ran smoothly for years after. Now, version 2 app, I've had to update wifi settings and none of my lights work at all. No support. UA-cam had no help on this. Just endless comments like mine. With users struggling to connect. Why update the app when it was not ready for a release???
Hi.
We sincerely apologize for any inconvenience especially you are unable to control the light.
Please note that we are always here for you, and we will attend to your issue with the utmost professionalism to ensure that your issue gets resolved swiftly.
In regard to your connection issues, please reach out to our support team via chat support by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team or by e-mail as well, based on your convenience and preference.
We look forward to hearing from you, and we hope to serve you soon.
@@WiZlighting thank you. I've been using live chat all night last night. Still no luck..
Hi.
Thank you for your reply and to reach out to our live agents, you would need to navigate through the automated replies and our live agents will then assist you afterwards.
Additionally, you may reach out to us via e-mail as well by dropping us an e-mail at "support@wizconnected.com".
We hope to assist you in rectifying your issues soon.
Hey I have an issue that I really need help with. So I bought ur light strip and I plugged it in, I then downloaded the app and then logged in and made a home. After that I wanted to pair my lights but when I pressed pair lights absolutely nothing happened. So I had to press “do it later” then it didn’t automatically find my light. And when I pressed the plus it said “Cannot create device please enable wifi before adding new devices” Please explain.
Hi.
Thank you for reaching out, and we're sorry to hear about the trouble you're facing with your light strip. We understand how frustrating this must be, but rest assured, we're here to assist you. It seems like there might be a connectivity issue preventing the app from detecting your light strip properly.
To assist you on this, please don't hesitate to contact our customer support team directly via the apps by simply tap Settings, scroll down to Help Center, and click "Start Chat." We're here to help!
The old wiz videos show sunset and sunrise settings. Please help. Wiz 2 doesn’t show that option
Hi.
Your comment on our post is much appreciated.
Regarding the sunset/sunrise feature, we currently do not have such feature yet in both our WiZ Legacy and the WiZ Connected application.
However, we do thank you for your suggestion and rest assured that we will take note of this amazing suggestion for future improvements.
For further clarification, feel free to reach out to us by opening your WiZ application and going to (Settings > Help Center > Live Chat or Email).
Because of wiz, my other lights can't turn on because of manual pairing, how to fix?
Hi there, we do apologize if you are experiencing any technical difficulties. We may need to troubleshoot this for you and do seek your assistance to reach out to our support team.
From the WiZ V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live Chat Support.
My button called “start setup” does not work. I’ve tried holding down and etc
Hi there!
Thank you for leaving us a comment as well as addressing the current issue that you are facing where the initial setting up option does not respond.
We will be more than happy to assist you on this and for us to do so please reach out to our support team via chat support by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team.
Additionally, you may reach out to us via e-mail as well by dropping us an e-mail at "support@wizconnected.com".
Looking forward to hearing from you soon!
I have wifi version of your light and i cant connect with them with your application
Hi there, thank you reaching out to us. We understand that you're experiencing some issues, and we're more than happy to help you further. Please send us a direct message with more details about your question or concern, and we'll be happy to assist you further.
After 2 hours of messing around, just trying to get them to turn off and on together, I finally got them to connect. In the end, there is too much of a learning curve. Cheaper lights are simpler and more straightforward. Didn't even waste time trying to set up the motion sensor feature (that caused more issues with getting them to turn on and off). If you can't get the basic function of a light to stay consistent, then it is not worth the hassle.
Hi there.
We are terribly sorry that a substantial amount of time was taken to pair or connect the lights to your WiZ home and please know that we are always here for you if you need any assistance.
To assist you further regarding SpaceSense as well as the slight disconnection issues that you faced, please reach out to our support team via chat support by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team.
Additionally, you may reach out to us via e-mail as well by dropping us an e-mail at "support@wizconnected.com".
Looking forward to hearing from you soon and to assist you further in resolving your issues.
It doesnt work when i pressed connect its go on a bootloop i've been leaving my phone for solid 2 hours and it still doing bootloop,
Hi there, thank you for reaching out to us about your technical difficulty. We would suggest that you contact our support team for us to assist you further about this.
From the WiZ V2, press on Settings, scroll down, and click on Help Center, and from here you will be able to initiate a Live Chat Support.
I hope they fix the connection issue it seems like a lot of us on here are having the same issue & I don’t want to go get a new light bulb -__-
Hi there.
First and foremost, thank you for taking time in leaving us a comment and we truly apologize for the disconnection issue that you faced while using our WiZ application.
We would love to assist you more in resolving your disconnection issues and to do so, please reach out to our support team via chat support by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team.
Additionally, you may reach out to us via e-mail as well by dropping us an e-mail at "support@wizconnected.com".
Looking forward to hearing from you soon and to assist you further in resolving your issues.
How do we pair if we dont have 2.4ghz wifi?
Looking to connect your lights with the app? We recommend using a 2.4 GHz Wi-Fi network for the smoothest pairing! Need help switching or troubleshooting? Our support team is happy to assist!
Do reach out to our support team via the in-app chat option, and they will be glad to help you on this. To find the in-app chat simply open your WiZ app, go to the menu tab and navigate to "Chat with us" under "Support"
From the Wiz V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.
Menu tab > Support > Chat with us
I can't connect to the lights, how complicated is this app!
If the power goes out it's busy trying to reconnect
Hello.
We apologize for the connectivity issues you're experiencing. To help us resolve this, please reach out to our support team via chat support by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team or by e-mail as well, based on your convenience and preference.
We look forward to hearing from you, and we hope to serve you soon.
I've b I've been sitting for half an hour and I can't Connecte please help me I bought two of them and I can't get any of them to work other thing glue works really well I can get them to sit on the walls really well
Hi.
Your comment is much appreciated and we would like to apologize for the inconvenience caused for not being able to pair your lights to your WiZ home.
We do have a pairing troubleshooting FAQ link below for self-help options and you can tap the "Contact us" option at the bottom of the FAQ for further assistance.
signify.co/45noJEL
Also, feel free to reach out to our support team via chat support by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team.
Additionally, you may reach out to us via e-mail as well by dropping us an e-mail at "support@wizconnected.com".
Very bad application, does not connect at all, I do not recommend this application.
Hi,
We are terribly sorry to learn that we have let you down.
We are working hard to make the app better and your opinion is very much appreciated. There will be further improvements and new features made available in the coming updates. We do look forward to improving your experience.
Easy fix just to the automatic setup
@@user-zi8iv4tn1yhow tho?
Hi there User, we're sorry to hear about the issues you're facing with connecting your WiZ lights, and we understand your frustration. This is certainly not the experience we want for our users.
To provide you assistance and resolve the connectivity problem, could you please reach out to our support team via the apps for urgent assistance on this matter.
On your WiZ V2 app, head to Settings > Help Center. There, you can start a live chat with our support team.
Yeah it doesn’t connect. I will be returning. A waste of money and time
I was trying to connect the app to the lightbulb and when it says start set up, you can’t press it so I had to press the other button and it can’t connect anything from that and 15$? and I tried troubleshooting and doing a full app reset. Nothing works.
Hi.
Thank you for sharing your experience with us. We're sorry to hear that you encountered difficulties while trying to connect the app to the lightbulb. Your feedback is invaluable to us as we continuously strive to improve our products and services.
Could you please provide us with more details about the specific problem you encountered with our support team? This will help us better understand the situation and provide you with the necessary assistance.
You can reach them by open the app, tap Settings > Help Center, and start a chat. We're happy to help.
I have 3 lights in my bathroom. When I turn them on they are nice and bright then within a minute they all turn dull at different times? How do i keep them bright?
Hello!
Thank you for leaving us a comment and in regards to your issue where the lights turn dull at different times, we will be more than happy to assist you on this.
To do so, please reach out to us by opening your WiZ Connected application, proceed to "Settings", tap "Help Center" and select either live chat or e-mail based on your convenience and preferences.
Looking forward to hearing from you soon and to assist you further in resolving your issues.
Can u help me figure out the fade in fade out feature cuz it does not match at all cuz I set it up for 5 seconds but it's on within 2
Hi there. We appreciate your comment! While we can't fully troubleshoot here, we're just a DM away if you need technical assistance. We're ready to help you overcome this together!
Please introduce a vacation mode for homes where one can automate lights to turn on and go off multiple times, for any duration in a home with wiz devices. Cant believe theres nothing like this already in the app
Hi. Thank you for your review, and we are sorry to hear that the new app does not meet your needs at the moment. Indeed, the V2 is still very fresh, and we are going to gradually tweak it to optimize the user experience. Keep an eye out for the upcoming releases, in which you can expect further improvements and new features.
Feel free to get in touch with our support team via the chat in the app (Settings > Help Center > Live Chat) if you would like to further discuss anything. Thanks!
wanna pay me back the money? misleading advert on your product!!! your chat person on your site was useles also....cut off chat whilst unable to answer!!! don't buy WIZ and pay me back my money
When I try to connect it says I have a problem with my broadcast (UPD) on local network how do I fix that
Good day yeezy, we are sorry to hear that yyuo had a pairing issue.
Do reach out to our support team via the in-app chat option, and they will be glad to help you on this. To find the in-app chat simply open your WiZ app, go to the menu tab and navigate to "Chat with us" under "Support"
From the Wiz V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.
Menu tab > Support > Chat with us
I bought a bulb today , tried to set it up , i cant switch on and of via blue tooth or wi-fi it just doesnt work. £16 for this ? Ridiculous .
Hi User. We're truly sorry to hear about the frustration you've encountered with setting up your new bulb. This is certainly not the experience we want you to have. Please provide us with some more details about the issue you're facing with our support team via the apps for assistance. Just open the app, tap Settings, scroll down to Help Center, and start a Live Chat. We're here to help.
It is not moving onto the next screen after permissions.
Hi,
We thank you for bringing this to our attention.
Please do reach out to our support team as we would like to understand and review this situation further.
From the WiZ V2, press on Settings, scroll down, and click on Help Center, and from here you will be able to initiate a Live Chat Support.
This doesn't work at all. It refuses to find my bulb.
Hi.
Thank you for leaving us a comment and we would like to apologize for the pairing issue that you faced while trying to set up your WiZ light bulb.
We do have a pairing troubleshooting FAQ link below for self-help options and you can tap the "Contact us" option at the bottom of the FAQ for further assistance.
signify.co/4feBQNf
Additionally, you may reach out to our support team via chat support as well by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team or by e-mail as well, based on your convenience and preference.
We look forward to resolving your pairing issues soon.
What are default password for the device wifi, in manual mode what password for wifi i should give? Nowhere that detail is mentioned.
Hi Nitin. Thank you for your comment. For the manual pairing, you will need to enter your Wi-Fi password to pair the lights. For more information, please refer to this link: signify.co/3ULS4W8
For more assistance, please reach out to our support team via the apps as we are more than happy to assist you. Open the WiZ V2 app, tap Settings, scroll down to Help Center, and start a Live Chat.
I connected my lights but it says they're offline and I can't control them. How do I fix this?
Hi,
We thank you for bringing this to our attention.
Please do reach out to our support team as we would like to understand and review this situation further.
From the WiZ V2, press on Settings, scroll down, and click on Help Center, and from here you will be able to initiate a Live Chat Support.
@@WiZlighting I already did that and fixed the lights but thank you anyways
Sure, glad the issue is resolved now!
Have a nice day! 😁
Don’t bother - the app is completely unusable so I can’t change the lights at all. Immediately returned and ordered from a brand people actually recc.
Hello! Thanks for reaching out. We apologize for any inconvenience you're experiencing with our apps. Feel free to send us a message, so we can provide further assistance. We look forward to hearing from you.
Hi,
I want to create 2 scheduled tasks a day:
1 - Turn on lights with 15 minutes delay dimmed sunrise until full power / 2 - switch off.
3 - Turn on / 4 - switch off with 15 minutes delay dimmed sunset until fully switch off.
Is this possible with WIZ app ?
Hello. We regret to inform you that we currently do not have a sunrise and sunset feature. However, we do offer an alternative feature. For more details, please feel free to send us a direct message, and we'll be happy to provide further assistance.
Like many, unable to connect my brandnew bulb lights and led strip. Wasted 2 hours. How can it be so hard in 2024 to connect these expensive lights while cheap Ali Baba lights work flawlessly!?
Hi there.
Thank you for sharing your experience with us, and we're sincerely sorry for the frustration you've encountered while trying to connect your brand-new bulb lights and LED strip. We understand the importance of a smooth setup process, and we regret that your initial experience did not meet your expectations.
We would much appreciate if you could reach out to our support team via the apps for urgent assistance on this matter. On your WiZ V2 app, head to Settings > Help Center. There, you can start a live chat with our support team.
I uninstalled the old app and now i can't pair it with the other one, and the old app didnt save my old home. this lights are thrash
Hello.
We are sorry to hear about the trouble you're experiencing. It sounds frustrating to have difficulties pairing your lights after uninstalling the old app. Let's work together to resolve this issue.
Could you please provide more details about the problem you're facing with our support team via the apps. You can reach out to them by simply tap Settings, scroll down to Help Center, and click "Start Chat." We're here to help!
Everyone in the comments saying this app is unusable. Instead of saying to troubleshoot maybe take a look at your app and suggest that it may be your fault and not the user.
Hi Brandon. Thank you for your feedback. We understand your frustration and want to assure you that we take all user feedback seriously.
We are constantly working to improve our app and ensure that it meets the expectations of our users. If you're experiencing issues, we encourage you to reach out to our support team via the apps so we can assist you in resolving them.
You can reach out to our support team by simply tap Settings, scroll down to Help Center, and click "Start Chat." We're here to help!
Wiz 2 app is unusable, unstable, and glitchy. Could not complete setup. No text wrap for on-screen text, “buttons” that weren’t associated with any action, etc. atrocious and frustrating first look of Wiz system. Had to use legacy app to setup.
Hey there!
Thanks for reaching out! We're happy to help with your inquiry.
For us to provide the best possible assistance, can you send us a direct message? That way, we can gather more details and get you back on track as quickly as possible.
We're looking forward to hearing from you!
I’ve had these bulbs for about a year or two, and suddenly they stopped working or connecting, even after resetting them. Has anyone ever had this problem??
Hey there! We're here to help! If you have anything you'd like to discuss about your comment, just hop into our DMs and we'll be happy to chat.
This is terrible I’m going to return my two light bulbs I bought. I tried to set it up, and the app is so bad. You try to press on any button and nothing. It’s a waste of money
Hi there. Don't let tech troubles dim your day! Send us a DM with more details, and we are more than happy to assist you.
doesnt work with alexa.. terrible customrer service
Hi there, we do apologize if you are experiencing any technical difficulties. Please contact our support team so that we can better understand the situation and assist you further.
From the WiZ V2, press on Settings, scroll down, and click on Help Center, and from here you will be able to initiate a Live Chat Support.
When I click start setup, it just doesnt work l
Hi, we're always happy to help with any questions or concerns you may have. Please send us a DM with your inquiry, and we'll get back to you as soon as possible.
We're always happy to assist you, so don't hesitate to get in touch!
@@WiZlighting nah the legacy app was easier and better to understand
Hey there! Thanks for reaching out. To help you better with your inquiry, please send us a direct message. We'll be happy to assist you further there.
We're always here to help, so don't hesitate to get in touch! 👍
I am a university student who paid $50 for this light bulb at Home Depot. I have tried many LED-type bulbs and strips and I have to say this is the worst LED bulb I have ever bought. i am a UX major and I'm learning how to make an app a better user experience and i will defentily suggest this as a study on what not to do. the whole conect to the bulb wifi thing is very irratating and sketchy
Cual es la contraseña o dende la encuentro no puedo entrar
Hola Dana, gracias por comunicarte con nosotros. En cuanto a la contraseña para el emparejamiento manual, utilice su propia contraseña de Wi-Fi para ingresar al proceso de emparejamiento manual.
Para obtener más información al respecto, no dude en ponerse en contacto con nuestro equipo de soporte a través del chat en la aplicación (Configuración > Centro de ayuda > Chat en vivo). Gracias.
Does not connect. Not a good app
Hi there, thanks for getting in touch with us. We're here to help! To address your concern more effectively, we'd like to continue this conversation in a direct message. This way, we can gather more details and provide you with personalized assistance. Please send us a direct message, and we'll be happy to assist you further.
Really REALLY bad app
Hi Rashy.
We are terribly sorry to hear that you are having issues with the WiZ application.
To assist you further on this, please reach out to our support team via chat support by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team or by e-mail as well, based on your convenience and preference.
We look forward to your response and to assist you in resolving your issues soon.
The new app sucks, tried to intregrate witb google home thats confusing can't rename rooms, accesing moods and scenes aren't easy now. Beforw it was just so simple
Hi there. We hear you! Tech woes can be frustrating. Send us a DM and let's work together to find a solution. We are looking forward to your message.
@@WiZlighting
I'm seeing alot of bad reviews, I hope you are able or capable of fixing the app.
I would like to know of I can schedule a bulb to be lit 12 -4 pm in blue then 5-11 p.m. on a pink? I can't seem to get it to work
Hi there. Thank you for reaching out and sharing your concerns with us. We understand the importance of addressing issues promptly, and rest assured, we're fully committed to improving our app and ensuring it meets your expectations. Regarding your concern about scheduling different colors for specific times, we are happy to help thus please reach out to our support team via the app for assistance on this matter. On your WiZ V2 app, head to Settings > Help Center. There, you can start a live chat with our support team.
I do all the steps correctly but at the last moment it starts blinking red what is this . I have tried hundreds of times never buying from you again . These lights were $60
Hi there, thank you for sharing your experience. Typically, the red blinking may occur for various reasons, such as an incorrect Wi-Fi password or the network router being out of range. Therefore, we encourage you to contact our support team through the app (Settings > Help Center > Live Chat), as they are ready to assist you with this issue.
I NEED MY OLD WIZ, the new wiz cant connect with my lamp🤭🤥
impossible to pair a new light. ..junk
Hi Trapez.
Thank you for leaving us a comment and we would like to apologize for the pairing issue that you faced while trying to set up the WiZ lights.
We do have a pairing troubleshooting FAQ link below for self-help options and you can tap the "Contact us" option at the bottom of the FAQ for further assistance.
signify.co/3PYDMOK
Additionally, you may reach out to our support team via chat support as well by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team or by e-mail as well, based on your convenience and preference.
We look forward to resolving your pairing issues.
AVOID THESE LIGHTS. IT'S SO HARD TO USE THIS PRODUCT. THE MENUS ARE OVERLY COMPLICATED. TRYING TO DO SOMETHING SIMPLE IS SO HARD. THEY THINK OFFERING 100 OPTIONS IS GREAT. IT'S CONFUSING. WHO WANTS TO SPEND 2 HRS TRYING TO GET LIGHTS TO WORK.
Aplikasi v2 menyulitkan, berbeda dengan v1. Fakkk
Hai Brian. Terima kasih telah meluangkan waktu untuk menyampaikan tanggapan Anda kepada kami. Kami mohon maaf atas tantangan yang Anda temui dengan aplikasi v2. Kami ingin Anda menghubungi dukungan kami melalui aplikasi untuk bantuan apa pun yang Anda perlukan. Buka aplikasi WiZ V2, ketuk Pengaturan, gulir ke bawah ke Pusat Bantuan, dan mulai Obrolan Langsung.
Doesn’t initiate start setup. Redownloaded app. Wi-Fi and Bluetooth both on ad just doesn’t initiate. Biulb is in pulse mode as well. Trash
Oh no, that sounds frustrating! We'd love to help! Send us a DM and let's chat about how to get things working smoothly again.
Kindly reach out to our support team as they will be available 24/7 to assist you.
Simply open your WiZ app, go to the menu tab and navigate to "Chat with us" under "Support"
From the Wiz V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.
Menu tab > Support > Chat with us
NEVER BUYING WIZ AGAIN!!! Incompatible with the app that runs everything else I have. Im not installing a separate app for each bulb in my ceiling light. That’s absolutely absurd. Right in the trash.
Hello.
We understand your frustration regarding the incompatibility issue with your existing app. We apologize for any inconvenience this may have caused.
Regarding your issue, we would like to clarify that our WiZ light is only compatible with the WiZ App. You can download the WiZ Application to this FAQ as follows:
signify.co/4cnwxrS
Additionally, you may reach out to our support team via chat support as well by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat.
We look forward to resolving your pairing issues.
i consider myself fairly advanced in technology but this app and bulb make me feel like someone born in the 60's. I do not recommend this bulb. it is trash. i hope i can get my money back.
Hi.
Your comment on our post is much appreciated and we would firstly like to apologize for the difficulties you faced while pairing your light bulb to your WiZ home.
We would like to learn more about the difficulties you faced and to assist you in resolving the difficulties once we gather a few more information regarding the pairing process.
To assist you further, please reach out to our support team via chat support by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team or by e-mail as well, based on your convenience and preference.
We look forward to hearing from you soon.
WiZ bulb lights are the worst smart bulbs I've ever seen. Impossible to pair when you need to reset them. Now I use them as overpriced normal lights. So stop buying WiZ lights!!! Signify stock will crash and burn
Hey, Hugo.
Thank you for leaving us a comment and providing your feedback on your lights.
We would firstly like to apologize on the inability to pair the lights after resetting them and you may refer to the FAQ link below to see if it helps.
signify.co/3HqTJZx
If you would still need any further assistance, please tap the "Contact us" option at the bottom of the FAQ and fill in the required details.
We will then assist you accordingly.
Furthermore, you may reach out to our support team via chat support by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team or by e-mail as well, based on your convenience and preference.
We look forward to hearing from you and we hope to be of your assistance soon.
Complete trash, bought 5x new bulbs, two different brands and none will pair. Spent like 7 hours troubleshooting and trying to pair, and nothing works. Also, part of the video is missing, the part at the end where once the light is added to a room, it switches to saying 'device is offline and cannot be controlled' because that's the only thing mine ever do.
I have the same problem!
Oh no! We're so sorry to hear about your technical difficulties. Please don't hesitate to reach out via DM - we're here to help you get back on track!
Hi there, thanks for reaching out! We understand you might have some questions or concerns. Shoot us a DM, so we can chat and help you out directly.
don’t buy i wasted my money on these stupid lights they don’t even work all they do is flash red i tried everything
Hello.
We're truly sorry to hear about your experience with our lights. It's disappointing to learn that they're not working as expected and causing frustration for you.
We understand how important it is for our products to work reliably, and we apologize for any inconvenience this has caused you. We're here to assist you and resolve the issue promptly.
If you're open to it, please reach out to our customer support team via the apps by simply tap Settings, scroll down to Help Center, and click "Start Chat". We'll do everything we can to help troubleshoot the problem and find a solution that works for you.
Bloody useless app??? cannot find product!!! don't buy. waste of money
Terrible terrible! Doesn’t connect at all. Wasted all my time on it.
Hi,
We appreciate you taking the time to share your experience. Please contact our support team so that we can better understand the situation and assist you further.
From the app, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.
Horrible app!!!
We apologize that our app didn't meet your expectations. We understand your frustration and appreciate you bringing it to our attention.
Would you like to connect with our support team for further assistance? You can reach out to our support team via the in-app chat option, and they will be glad to help you on this. To find the in-app chat simply open your WiZ app, go to the menu tab and navigate to "Chat with us" under "Support"
From the Wiz V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.
Menu tab > Support > Chat with us