Improved Victorinox Venture Knife Sheath / How you can get one
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- Опубліковано 11 чер 2024
- Victorinox has responded to user criticism and has revised the knife sheath for the Venture knife. I test the new sheath based on the most common criticisms and I tell you how you can get a new sheath.
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Four weeks ago I went into a Victorinox shop to buy 3-slot-scales to upgrade my old Woodsman SAK. When I told them I have had it with me for more than thirty years traveling on four continents the gave me the scales, complete with a pin, a pen and tweezers for free and even cleaned and oiled my knife. Outstanding service, shoutout to Victorinox!
Thanks for this wonderful story!
I bought a Victorinox Craftsman in 1985 and carried it daily until I retired it last year and replaced it with a Champion Plus. The extra bulk of the pliers is not good for me and I already have Knipex 150 mm pliers which are far stronger and can be used in conjunction with the Champion.
I love that they have listened to the issue and done something about it. All credit to you as well because I'm sure your involvement in the development will have been a huge influence on them.
Thank you very much for your kind compliment!
Thank you, Felix. I LOVE your problem-solving mentality! I also applaud the Victorinox company for stepping-up so quickly to fix the problems. They are a reputable company and THIS, is how GREAT companies handle adversity. NICELY DONE!...Even though I really don't need another knife, your integrity & that of Victorinox might compel me to put it on my Father's Day wish list...I mean, c'mon...Who doesn't need another great quality edge tool?...The 'voices' are calling me😇
Thanks a lot for your funny comment. You are right!
Greetings Felix. It says a lot about a company that is willing to, not only listen, but make positive changes. Thank you for your efforts, bravo.
Thanks a lot for your positive feedback!
This is awesome! Victorinox service at its best, as always. The sheath was the only thing holding me back from purchasing this knife. Let's goo ...
Thank you very much!
It’s great to see manufacturers watching reviews and making changes based off them !!
Thanks for your positive feedback!
thos youtuber though is working for the manufacturer as i know, what makes it easier.
I bought my Venture Pro last week, I am more than pleased with it.
Woww super! Thank you!
@@FelixImmler I already improved a spoon I carved years ago, found a customisation to hold 2.5m of paracord, and am planning to carve a cup next.
Where you bought it and did you got the new sheath?
@@dirkschneider5879 direct from Victorinox, and yes it has the new sheath.
Finally I got the sheath here in Hong Kong directly for the Victorinox shop in Central. Some email for the service centre did help to order the new sheath. Thanks to Victorinox for the good service.
Your comment makes me happy!
love when a company listens to the consumers and willing to adapt
Thank you very much for this tip. After i saw your video, i wrote to Victorinox and asked for a new sheath. Today i got a package with the new sheath an also a venture carry system (i think because i bought the pro version). Bot for free. Really awesome customer service!
Thank you very much!
Thanks for the tip about contacting customer service!
Welcome!
Hallo Felix, schön, dass Victorinox so schnell auf die Kritiken reagiert hat und sich auch kulant zeigt! LG Micha
Danke für das tolle Feedback!
Danke Felix, das Messer ist zum schnitzen einfach wunderbar und Dank deines Tipps und des super Kundendienst von Victorinox, nun auch mit einer passenden Scheide.
Danke für das Lob!
Just bought and test the New venture pro , awsome ! Best knife ever ! Tanks Félix for your contribution ...
very welcome!
I followed your tips and contacted Victorinox regarding a new sheath for my Venture. It arrived today. They sent me the plastic part so all I did was transfer the belt clip from the defective sheath. The new sheath does not rattle and the knife is held much more solidly. You hear the CLICK when you sheath it. I am pleased with the service and Victorinox will keep me as a customer. Thanks for the help, Felix, and for the videos. Cheers from Quebec, Canada.
Your comment makes me happy!
I bought my Venture recently here in Australia . Finally a knife designed to be a knife and not a crow bar . I easily fixed the retention problem ( Without the hot water ) and also found that the Mora craftline sheaths are a perfect fit . Always enjoy your vids .
Thank you so much for your positive feedback!
I had an issue and they resolved it after a few emails. Got my new knife back and I'm a happy camper...thank you Felix!!! great knife!!!!
Super! Thanks for your positive feedback!
I have yet to purchase one and I think now that I am glad that I waited until they got the improved sheath out! Thank you so much for the video and for the clear demonstrations and clear explanations! Have a good day, my friend!
Thank you so much my friend!
I'm looking forward to your visit!
@@FelixImmler You're welcome! We are also excited and looking forward to it
I've also held off on purchasing one due to the sheath, now where do I go to acquire the new sheath version?
Excellent Felix, this knife is my EDC for about 5 months now. Definitely the new sheet is a must for me. So happy and thankful for your involvement on creating this great knife. Greetings from Mexico!!!
Woww, super. Thank you very much!
You are the man Felix!
Felix, Thanks for your great channel and your continued collaboration with Victorinox to continually improve their products!
Thank you so much for your kind comment!
Just visited a knife store that carries the Venture knife. They said the Pro was pulled back for a problem but the clerk didn’t know what it was. I suspect it was this issue(s) so hope it returns soon so I may inspect it and perhaps purchase it. Well done Felix! You are doing your job as an influencer excellently! 👍👍
You you are right. The selling stop was because of the sheath problem...
Hi Felix, I did it - so they sent me a new sheath and a new carrying system. I was so surprised about this perfect service! Unprecedented! Thanks for helping an solving this problem! Best regards, Harry
Super!
@FelixImmler many thanks for your wonderful advise and your accurate evaluation. I just receipt the new sheath and it really works fine in all aspects, if compared with the original one. I am really grateful for your video, now I can carry with confidence my Victorinox Venture knife. I am really satisfied with the Victorinox support, they replied after few days and send the new sheath straight away without further questions. Many Thanks!!!!!!!
Thanks for this positive feedback!
what a friendly company, i got a package with the optimized new sheath an also a venture carry system for free.
fantastic... that makes me happy!
That is a perfect result, everybody happy!
Thank you!
Very happy with the new sheath, it’s great that Victorinox listened so well to their customers! I really like the Venture knife! Yes the edge seems a little thin, but experience has proven that it holds up as well or better than other knives with thicker edges, even for tasks such as batoning, etc. And the handle comfort is superb!
Thanks a lot for your feedback. Yes the geometrie is designed for cutting well. Not for batoning well... be careful with batoning
@@FelixImmler Thanks - I tend to be very conservative with batoning, only using it for making finer kindling and never batoning through anything thicker than half the length of the blade, so a couple of inches wide at most for the Venture. I did have one Venture I damaged with batoning, I was going through a larger piece of wood than I should have and the grain of the wood was very twisted, so it caused a warped spot in the blade. But it was really my fault for over-extending the knife (and not stopping when I hit resistance). The edge holds very well, I have never had it chip or roll on me (even when the blade warped under the batoning conditions), and it holds an edge for a very long time. The extended tang works not only for spoons, but does really well at throwing sparks from a ferro rod too - I prefer the tang for that over the back of the blade to avoid discoloration of the blade. Overall my favorite bushcraft knife, over even more expensive options!
- Those little details are what make the difference and keep Victorinox at the top. I don't know how much this "error" has cost them, but it's good to see that they fixed it and improved the design.
- The only 'problem' that is not related to Victorinox is that the so-called 'collectors' are going to want to resell the old model as 'The first edition' or 'the one with the error' for 3 or 4 times the value of the actual knife.
Very happy that the issues are fixed ! Love your passion for the knife community
Thank you very much!
Vielen Dank für das Video und den Kulanz-Tipp, lieber Felix!
Die neue Scheide scheint wirklich viel besser zu sein. Ich denke auch, dass ein renommiertes Unternehmen wie Victorinox eine entsprechende Kulanz walten lässt.
Liebe Grüße und ein schönes Wochenende aus Wels!
Haa ha haa wir werden es hören. wenn nicht 😂
Good on them to fix it. Surprised they sent out the first one to begin with.
Thanks for your comment!
Very good job from Victorinox ! Swiss quality 👍🏻🇨🇭
Thank you!
Thank you for the video and update, Felix. Good information to have but then you always have good info and ideas.
Thanks a lot for your comment!
Great news. Thank you Felix !
Thanks a lot for your comment!
Hallo Felix, vielen Dank für den Tipp mit dem Victorinox Service. Habe kostenlos die neue Scheide erhalten und sie passt sehr gut, ohne irgendwelche Beanstandungen!😊
Super, das freut mich sehr!
Felix, Du hast mich mal wieder angesteckt!! Zum 40. gabs ein Huntsman inkl. Schnitz it yourself und zum 44. ein Venture Pro inkl. Pro Kit! 😎🤘
Ich bin schon sehr gespannt!!
Viel Spass damit!
Always a DIY gem every video.
Thank you!
I got the new sheath ( no more rattling ) thanks for the tip Felix.
Good to know, I might pick one up now
Thanks for your comment!
Might try and make your own
Hi Felix. Great to see that there is at least on company that listens to their customers and then does something for them.
Bleib gesund. LG. Nigel
Vielen Dank Nigel!
Victorinox hat mir auf Anfrage eine verbesserte Messerscheide für mein Venture-Pro geschickt 🤗 Wow, was für ein super Service!!!
Mr. Immler, I tip my hat to you. Excellent demonstration and explanation. Thank you for sharing this information.
Thanks a lot for watching!
Felix I really enjoyed hearing those church bells ringing in the background of your video. You are so lucky if you live nearby this beautiful music
every morning 6 o'clock.... dong dong dong.... 🤣🤣
Great job by you and Victorinox!
Thank you very much!
Great video. So good Victornox fixed the issue. They are a class act for sure.
Thank you very much!
Got the new one and it is perfect 👍🏻
Super!
Grüße Dich, Felix.
Dass der Victorinox Kundenservice in Deutschland sehr gute Arbeit leistet habe ich am Beispiel meines SwissChamps einmal gezeigt.
Danke für Deinen unermüdlichen Einsatz.
Liebe Grüße
Benjamin
Vielen Dank mein lieber Freund!
Great knife. It has become my new EDC.
I am happy to hear that!
Hi Dear Felix, not only another great Video that is more than worth to wait for, are this absolutely great and awesome messages!!! 👍 Now with the improvement of the sheath the Venture and Venture Pro seem to be "perfect" and i am now more curious than ever to get my hands on it and test it out. Must be an absolutely great feeling for you, not only to invent a great, versatile and awsome knife, but also have success with improvement-interventions. (as well as in practical issues as the sheath and also in written form as the now - in my thoughts - consistent description😉. So once again Felix: Very, very, very well done! 👍👍👍
Thanks a lot for your compliment!
So.. basically, Victorinox Customer service is getting really busy... well done Felix, they going to love you! Lol!
Thanks for your funny comment!
Super, da hat sich das warten wirklich gelohnt. Das ist der Unterschied zwischen gutem und schlechtem Service, wenn Kritik ernstgenommen wird. Jetzt mit den Verbesserungen überlege ich mir tatsächlich auch eins der Messer zu kaufen. Einmal mehr bestätigt sich aber auch meine Erfahrung, dass die ersten oft die Versuchsaffen sind. Darum bin ich, mit Ausnahme bei irgendwelchen limitierten Produkten lieber nicht der Erste. :-)
Danke für das Lob!
Bro.l love to see your channel ever.
Thank you!
Excellent, i was waiting to purchase the Immler Messer once there was a sheath fix. Thanks for all that you do sir.
Thank you very much! Please keep in mind. This knife is good for people how like a knife which cut very well. This knife is not good for people who like a knife who baton very well.
Good, Immler Messer is right name for this knife :-) Michael
love the channel! Thank You !
Thanks a lot for your compliment!
Lieber Felix, es freut mich sehr hat sich Victorinox die Verbesserung an der Scheide durchgeführt. Danke für deine Information.
Gern geschehen!
Danke für den tipp mit der scheide. Hab eben das paket mit dem ersatz vom nachbar abgeholt. Stand fett drauf SCHEIDE AUS KUNSTSTOFF. Der Nachbar meinte nur viel spass. Humor habt ihr, ihr Schweizer 😂
🤣
I see what you mean Felix ! I see the first sheath was very loose I am glad you are happy with the new sheath ! As far as your trip with the family and kids that always happens when you go camping I remember when my kids were small everything happened rain , thunder , and cell phone problems we learn from these issues so that way we can have a better campsite with better cell phone coverage and great camping experience with the family thanks for sharing Felix !
Thanks a lot for your funny comment!
Super Update! Hatte direkt nach dem erhalt des Venture Pro eine Mail geschrieben und nach 2 Wochen eine Antwort erhalten, dass neue Scheiden in Planung sind und nach Produktion versandt werden. Meiner Meinung nach der Richtige weg, ein Super Messer noch besser zu machen und die Kunden zu behalten. Anbei noch riesen Lob für die Tipps zum nacharbeiten deinerseits, habe die Scheide direkt angepasst, hat leider nicht bei dem Drehen der Klinge geholfen, was die Schneide immer stumpf gemacht hat.
Deine Videos sind immer eine Freude und deine Antworten auf Kritik, Anregungen oder Fragen immer schnell draußen. Mach weiter so.
Danke für das tolle Kompliment!!
Hi Felix,
Thanks for this very informative video! Covered all 4 points that have been the main criticisms since the launch. It impresses me that Victorinox have responded with good solutions so quickly. Clearly, they are serious about this product.
Importantly, I appreciate that you pointed out that the Venture knives are primarily for CUTTING, and they do that very well, even the critics agree (some of them!). Also, you made it clear that it was never intended to be a robust batoning knife. One hopes the Victorinox Marketing don't over-sell it again like before!
Cheers mate!
Thanks a lot for your kind comment!
Hi Felix,
to be honest...i expected this from Victorinox.They heard that there was a genuine concern and they took steps to fix it.
Pretty cool!
Thanks a lot my friend!
I’m keeping the original sheath. The rattle isn’t all that bad, it’s my secondary blade anyway. Paired with a more robust bushcraft blade, it’s an excellent tool for food processing and finer cutting tasks. The thinner blade isn’t one I would consider batoning with, but it’s a feather sticking monster.
Finde ich ehrlich eine tolle Sache.
Man sieht das hier eben der Kunde nicht egal ist.
Wenngleich ich auch Leder Kunststoff bevorzuge.
Liebe einfach die Patina die es über die Jahre bekommt.
Ja, Lederscheiden sind unübertroffen 😊
Excelente información, que bueno que se hicieron esos cambios
waiting for this knife!!!!
Big improvement.
Thank you!
Sehr schön das hier nachgearbeitet wurde. 👍👍👍
Dankeschön 👍
Tanks, Felix. 👍
Very welcome!
Thank you very much Félix for your advice and help to improve this knife‼️‼️👏👏👍👍
And whatever you say, surely at Victorinox “it would be very important to say”: “Félix told me so.”😜😜😜‼️‼️‼️
Thank you!😆👍
Nice video brother. Cheers
Thank you!
When you said
you can put the green hook behind the problem I was laughing so hard😂😂😂😂
definitely green check mark! Haha awesome video as always!
Thank you so much for your funny comment!
Great, good solutions to the small problems with the knife sheath. I like my Venture even with the old sheath. It's a nice touch that they listened to the customer and released a new sheath model. I didn't know that with the old one you could throw the knife? Does that count as an additional use? A big greeting, Felix, thanks for your channel.
Good idea with the additional use 🤣🤣
As soon as I've got some spare money I'm buying the pro and the kit too, much love from the uk Felix 😊
Thank you very much for your support! But don't spend the last penny for knives! 😉
@@FelixImmler I won't 😉 I'm specially saving for it!
Hallo Felix…… bei mir ist es kein Problem gewesen. Habe am Wochenende geschrieben , am Montag habe ich gleich Antwort bekommen und meine Adresse geschrieben.
Hoffe sie kommt bald.
Top Service
Grüße Thomas aus Würzburg
Ich bin froh das zu hören!
Good news! 👍🙂
Thanks a lot Gizmo!
...wieder mal gut gemacht. mein Freund!!!😀
Danke dir
Muy bien explicado amigo mío claro que sí hablando es como se entiende la gente 😉 y en verdad bien solucionado los problemillas con la funda a sido rápido 👌saludos 🇪🇦
Super... thanks for your feedback!
Hi Felix and thanks for the video. I found the rattling and the fact that it doesn't hold so well on the sheath does not bother me. However, i did have to replace the black rubber ring with a leather loop because with taking the knife in and out of the sheath, the rubber ring rubbing against the sharp hammer edge damaged it and it eventually broke. I should imagine other people have experienced this problem. Otherwise I'm very happy, it's a great knife! Thanks again and kind regards, Martin
Can you send me a picture from your solution. Thanks for your honest feedback!
Klasse Tip Felix! Hatte schon das Venture Pro , leider noch mit der alten Scheide. Vor 3 Wochen bekam ich noch das rote Venture dazu und siehe da, mit neuer perfekter Scheide!
Jetzt da ich den Unterschied kenne, möchte ich natürlich auch noch für mein Pro eine Neue! Also: Mail schreiben.... Herzlichen Dank für deine Videos! Gruß Uwe!
Danke Uwe. Lass mich es wissen falls es nicht klappen sollte. Aber ich gehe davon aus, dass das gut kommt.
Wow...Danke für die schnelle Antwort und dein Angebot! Aber wie ich Victorinox kenne, klappt das! Die Mail ist schon unterwegs! Genieße dein WE!
Hallo Felix! Hier ein Update zum Tausch der Scheide! Wie du empfohlen hast: Mail geschrieben ....Antwort erhalten... und heute die neue Scheide und das Tragesystem für das Pro kostenlos erhalten! Das nenne ich perfekten Service! Victorinox eben!
Das Messer ist nun absolut perfekt! Herzlichen Dank für dein Tip und deine Arbeit mit den Videos! Schöne Grüße aus Deutschland! Uwe!
Great news, I need the new sheath
Go for it!
Enfin! Pas trop tôt!!!
Thanks for your comment!
J’ai eu l’occasion d’utiliser l’étui du Venture comme boufadou : c’est vraiment très efficace, merci pour cette astuce. 👍👍👍
Danke Felix!
Gerne, lieber Thomas!
good fix
Thanks a lot Steve!
Thank You very much Felix. As You said, I will try to ask customer service for an exchange my old sheath for a new model.
Yes do that!
@@FelixImmler I just received a new sheath from service center. It is almost perfect. All previous problems have been corrected, but it is a new on. It is a little bit more difficult to remove the knife from sheath, bacause the new sheath provides less support for the thumb. However I would like to thank you very much Felix and the entire team Victorinox engineers for quickly solving the problems. You are the best :)
Kann ich bestätigen, hatte vor zwei Wochen angefragt und Bescheid bekommen, dass sie mir sobald an Lager schicken werden.
Freu mich darauf!
Und ja super Service
Sehr cool, dass das schon vor dem Video geklappt hat!
@@FelixImmler i has damals au direkt Vicotrinox Online Shop kauft.
Jetzt eifach mol abwarte
@@FelixImmler ist heute angekommen aber auch mit dem neuen Tragehalter des Pro. Hab die mal verglichen wenn es da einen Unterschied gibt dann evtl in der Gesamtlänge sonst quasi gleich
Super Tipp. Habe heute eine nette Mail von Victorinox bekommen. Bekomme ohne wenn und aber eine neue Steckscheide. Werde die alte zurückschicken damit die dem Recycling zugeführt werden kann. Danke nochmal für den guten Tipp
Super... Danke für das Feedback!
Vor zwei Wochen eine E-Mail an den Service geschriebe, Antwort und kurze Nachfrage ob der Adresse bekommen.
Heute Päckchen erhalten, neue Scheide und neues Tragesystem.
Prima, danke!
Viel Spaß damit!
Do your holidays, when you and your family can do and needs them. No social media is worth neglecting your loved ones.
Keep doing the good stuff
Thanks a lot for your words!
I've wanted the Pro since you first showed it, but they were unavailable...until yesterday! I got an email from Victorinox, ordered it, it will be here soon! Comes with the fire steel and pen, the expanded kit was no where to be found on their website. Can't wait!
Super... thank you!
@@FelixImmler It came today! (Tuesday April 7th). I noticed immediately it rattled just a bit and I thought oh no I've gotten an old model sheath! But after watching your video again I do have the new one. Now to carve me those tongs you made the other day!
hola mi AMIGO Felix, soy YO Siro Conde escribiendo del canal de mi amigo Rogerio. Usted es un GENIO. EXITOS
Thank you very much!!
thanks
Very welcome!
Top bloke Felix.
Thank you!
If you contact Vic customer service in the USA they will tell you they don’t have any in stock. I have been asking for a month now.
Love - Honesty - Respect - No Fear - No Hate 💖💖💖
Thank you!
I’ve been waiting for months for this knife to be available
yes...as much i know, there was a delivery stop because of the sheath issues
sehr gut 👍👍👍 längst nicht alle firmen reagieren so positiv auf konstruktive, berechtigte kritik. leider war die antwort auf meine anfrage ob das "venture pro" auch irgendwann mit victorinoxroten griffschalen verfügbar sein wird etwas harsch negativ. aber ich warte . . .
Danke für dein ehrliches Feedback!
hab dem Kundenservice geschrieben, heute die Antwort bekommen dass auch das Gürteltragesystem für das Venture Pro überarbeitet wurde und beides Anfang März versandfertig sein wird. Danke für den Tipp 👍🏻
Top!
Looks like there is a solution for the ones who didn't liked the sheath.
This is what they mean by customer service 👍
I hope so.. thank you Steve!
I need new sharpener for the Venture Pro, one of them broke and I don't see how to get a new one.