I recently bought a used Braava Jet m6, and the robot does not respond. When I put the robot on the home base charging dock, for a few seconds, it lights up white and spins, and then it stops. When I press the "Clean" button, the robot doesn't respond. The same for all the other buttons. The wheels are not jammed and I already tried holding Clean for 30 seconds. It came with 2 batteries but they don't seem to work. The robot gets a little warm on the place where the cleaning pads are mounted when charging. What do you think is the problem? Do you repair m6's? And if so, what would you estimate the repair cost for this to be?
@@JTrapp2127 hello thanks for reaching out. We would first suggest seeing if the braava is set for pet or child lock. To do this, you can change the settings in the app under settings to turn this off. Otherwise, you can try tilting the braava on one side so one wheel is pushed down and the other is free, and while holding braava tilted like this press the clean button 3 times. See if this works for you.
@@CoastalBluffRoomba Thank you! I tried this and it did not respond at all. I do not have access to the app as I received it used and was not able to set it up because as I said it doesn't respond sadly.
@@JTrapp2127 sorry to hear that didn’t work. Have you tried to clean the charging contacts of the braava and the charging base? It may not be charging properly. If you have tried this and still not working, it likely requires more work. Please connect with us on our Facebook page. Link is in our UA-cam channel and we can discuss further if more assistance is required.
I recently bought a used Braava Jet m6, and the robot does not respond. When I put the robot on the home base charging dock, for a few seconds, it lights up white and spins, and then it stops. When I press the "Clean" button, the robot doesn't respond. The same for all the other buttons. The wheels are not jammed and I already tried holding Clean for 30 seconds. It came with 2 batteries but they don't seem to work. The robot gets a little warm on the place where the cleaning pads are mounted when charging.
What do you think is the problem? Do you repair m6's? And if so, what would you estimate the repair cost for this to be?
@@JTrapp2127 hello thanks for reaching out. We would first suggest seeing if the braava is set for pet or child lock. To do this, you can change the settings in the app under settings to turn this off. Otherwise, you can try tilting the braava on one side so one wheel is pushed down and the other is free, and while holding braava tilted like this press the clean button 3 times. See if this works for you.
@@CoastalBluffRoomba Thank you! I tried this and it did not respond at all. I do not have access to the app as I received it used and was not able to set it up because as I said it doesn't respond sadly.
@@JTrapp2127 sorry to hear that didn’t work. Have you tried to clean the charging contacts of the braava and the charging base? It may not be charging properly. If you have tried this and still not working, it likely requires more work. Please connect with us on our Facebook page. Link is in our UA-cam channel and we can discuss further if more assistance is required.
@@CoastalBluffRoomba Yeah I have tried that already, I'll try to connect on Facebook. Thank you!