Guy Gets His Reservation CANCELLED
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- Опубліковано 11 вер 2024
- Hope you all enjoyed this skit! This story came from r/TalesFromTheFrontDesk. This guy really used every excuse he could think of to try and not show I.D. 🙄 And for what???
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Hotels usually have loads of people staying there. Losing one costumer isn’t exactly gonna set them out of business 🤣🤣🤣
I don't why people think they're only payment is going to matter
I also don't think the front desk agent is really gonna care about it, since they're getting paid regardless
Exactly, there's a very good chance someone will walk in and book the room.
Yeah, exactly. When I worked at a video store a woman got upset about the movie playing on the TV as she felt it wasn't appropriate for her child in the stroller (who was asleep). The manager explained that the movie playing is within the allowed ratings for viewing in the store and since it was a new movie we needed to be showing it. She insisted he turn it off or she'd take her business elsewhere. He told her thank you for her years of being a customer and that she was welcome to go elsewhere as he would not change the movie for her. She didn't expect that and left. He proceeded to take her out of the system. Funny thing is the only other place in town had a not-so-nice nickname because he'd call the cops on people if the movie was an hour late. People really think they're the special customer that's going to make or break your business.
@@johnasteadmaniii7635You need to add the word know between don’t and why.
The cancelation threat is not the power play people think it is. If the hotel is sold out the room will sell online before the end of the conversation.
I used to work at a call center that did customer satisfaction surveys for banks and frequently people will be like I’m going to take all of my money out of my account and I have a lot of money in my account if you don’t stop calling me and be like that’s only going to inconvenience you and affects me in no waY whatsoever
Not me over here thinking he was a criminal or something since he didn't want to show his ID. 😂
you need to trust people more
I mean, a stolen credit card would make him a criminal.
I figured he was.
@@yt_energy work in the customer service industry long enough and you lose that trust at some point.
Was definitely giving fugitive vibes
I love Natalia!
Her emotional support dumbass and her dog 😂
That was the best line 😂
That was the best hahaha!!!
I also liked the response to his wallet being stolen, "you mean, the giant wallet you're holding in your hand?" His backtracking said it all.
I thought it was rude, disrespectful, and a good line for mean girls
That's what I'm calling my BIL from now on!
His reluctance to show the id or credit card and what he says already makes him suspicous
Agreed. After all, they're letting him stay in a room he could damage--and giving him some level of access to a place where hundreds of people are staying. (I live in a building where people sneak in the building and go door to door trying to break in, party in the fire stairwells, etc.)
People have just grown complacent, and think carrying their physical ID is a “burden”, since they can just take a picture with their phone… I deal with this a lot as a Bartender…
it's the fake moustache and hoodie for me
@@xamyx725Some countries like Estonia have digital ID
@@xamyx725That must be rough!
“And back out she goes to collect her emotional support dumbass and her dog” I DIED 😭
I was just having morning coffee....and yeah....right down the nose!!!
Ugh I feel you on the IDing! I have been working in the liquor industry for years and it never gets easier repeating the same thing when people DO NOT have their IDs. Especially when they drove to the store! 🤦🏼
Next time they want to argue about their expired or hole punched ID, try this line:
"If a cop wouldn't accept that, then I can't"
I've found that it works pretty well, and sometimes you can actually see the moment their brain turns back on lol. It's pretty funny.
@@wolffriendinus I don’t usually get a lot of expired IDs and never had one hole punched
@@Dusk_Skull_King people try to use them at my Walmart all the freaking time lol. Then they get all pissy when we say no.
@@wolffriendinus Why would an ID be needed at a Wally Mart? Booze or Cancer sticks?
@@49525Bob both. Walmart requires cashiers to ask EVERYONE for ID regardless of how old they look.
I recently went to a conference and stayed at the same hotel. I was watching your videos at the time and realized I don’t know where my drivers license is. I went crazy looking but couldn’t find it. I called to make sure it’s required. Than I planned to go to the dmv on Monday and get a state id because they don’t give picture drivers license the same day and I didn’t have enough time. Lucky for me my friend found the drivers license right before I left for the dmv. I wanna thank you because I did need id at the hotel and I would have found out the hard way if it wasn’t for your videos 😊
When you travel always have some valid form of physical ID such as drivers license, state ID, or passport. It helps in case of emergency as well as phones can fail or be damaged rendering virtual forms inaccessible.
"But how did you...?"
It's like people don't remember CCTV's are a thing.
Most people would start denying they had a dog...
Yep. Working at a pool was great for that. Especially when they went to harass my boss and he came back with them. He was not the type to make them think they won (though they would often think that no matter what), but they would spin the wildest tales. Real fun when they would go on their spiel, say something like "Well how are you gonna defend yourself now?" (of course with a smug smirk), and I'd just point at the ceiling and say "With that". Yeah, that smirk disappeared real quickly most of the time. Especially because the cameras would show it either never happened, or they were accusing me of what they'd done to me.
Like surprise, a pool deck is covered in cameras, and of course one of them is pointed at the check in desk.
They don't. They're so used to smartphones being the only form of societal governance.
Working in a booze shop this hit HARD, especially the "here's a Photoshopped picture of my ID now serve me". BUT, as we get many USA tourists and students I find Americans the best for always carrying ID along with their credit cards (and the different states having different driving licences is cool too). So shout out to my USA customers.
It possibly helps that the US drinking age is 21, so Americans are used to getting carded into our 30's (and by the time you hit your 40's, getting carded is practically a compliment on how young you look). If you carded an 80-year-old, they might be a bit annoyed.
Yeah, not sure how it might be in other countries, but we're used to our IDs being needed in everyday life in USA. Buying booze/cigarettes/vapes/etc - need 🪪. Most bank transactions - need 🪪. Anything govt related - need 🪪. Shopping but forgot your store credit card at home - scan your 🪪 to buy with your credit.
@@NYKevin100 yep, they get annoyed even when the cashier points at the "We card everyone" sign. I was stuck in line behind one of those people once, and despite pointing at the "We card everyone, yes even your 80 year old grandma" sign Karen was throwing a hissy fit that they were discriminating against her for being white.
@@NYKevin100 It's 18 in Ireland, some stores have a "If you look under 25" policy. I've had many Irish customers telling me how happy they were on holiday in the USA to be carded, until they realised it wasn't a compliment
@@Axelle114You’d be surprised how many people try to use pictures of their IDs on their phones when it comes to buying alcohol & bank transactions (even in the Drive-Thru)… I’m currently a Bartender/Waitress, and worked in a bank for 3 years, and I’m literally flabbergasted by how many people try this…
I literally had a guest one time try to present a picture of a passport and claim she uses that picture at the airport all the time. I'm like girl no aint no way and she threw a huge fit at me that i refused to check her in with a picture of an ID.
I don't know what I was expecting from a sus guy, but i can assure it was not *sneaking in a dog* lol
People try to show ID pictures on their phone to purchase alcohol, too. Blows my mind.
A lot of hotels have a policy where if you cancel within 24hrs they are still charged for the room.. 😂 they probably had to pay twice
😂😂😂Never worked at a pet friendly hotel, just travel service dogs. If someone gave that much problem showing identification, our desk agents would have called Loss Prevention. We’d have escorted them out.
Jessica is brilliant. I love her skits. In a recent business trip, I found myself telling the taxi driver to take to the Shmarriott, instead of the Marriott where I was staying.
LoL
That is almost the exact same conversation that I had with a customer at work (in a grocery store). The lengths people will go to just to not show you ID. Yes, you look like you are clearly over 21, but I am still required to see a valid form of ID before I can sell you alcohol. The only thing you're missing here is the guy screaming obscenities at you and calling you every name under the sun except your own.
My mother had her I'd checked in the states when she was in her mid 40s. She asked the till clerk if she was blind as the last time she'd had her I'd checked for alcohol was when she was in her mid 20s. She proceeded to show her passport but then had some difficulty as the woman wasn't sure if this was a valid form of id. My mother was convinced she was dealing with an idiot.
@@han-oq6bo some places card everyone regardless of apparent age. One store near me can't even check you out without an ID because the system won't let you. Insulting the clerk will not help.
@@waffles3629 my mother like me is European so it was extremely shocking to her, I don't think she would have said it in a too offensive or angry tone, more shocked/joking. Her main problem with the encounter was the amount of time the lady took to decide whether the passport was acceptable or not. Any European shop would accept a passport straight away.
@@han-oq6bo Your mother sounds like the idiot if she can't understand the "we I.D. _everybody_ " policy.
@@han-oq6bo The problem isn't the amount of time the lady took. The problem is you expecting other countries to act exactly like your country. That's extremely arrogant and self-centered.
I don't travel, even around the USA. But I just got a job where I'll probably be doing at least 1 or 2 trips a year. I'm very appreciative of your videos for the entertainment and the education, thank you.
Whoever plays Natalia doesn’t get paid enough. She carries all the skits.
That would be Jessica...in a wig.😊
She is jess in a wig how do u think she is a different person
How do you not get the joke the OP was making?
That would be the joke Wisdom was making...
Interestingly, the Navy base near me did once accept my Sam's Club card as a valid form of ID, with my then husband taking me on base. I had actually lost my wallet days begore, and it was the only item I had with my name and picture (I guess I hadn’t placed in back in my wallet the last time we went. This was 20 years ago, but it was still such a relief that THAT wholesale club card was good enough at the time.
I worked in customer service and some guy called because he was mad because a gas station required ID to buy cigs. He wanted the gas company CEO to fly out to him and apologize.
🤯
Somebody should tell him that cops do stings all the time on cig and beer sales to see who is selling to underage customers. Lots of places card everybody. I get carded all the time now and I've got 3 kids old enough to buy beer and cigs.
@@terrimorrison2857 I tried telling him that. He proceeded to complain for literally an hour and 6 minutes about this.
My job was managing employee benefits for the corporate employees of the oil company, btw. He was definitely calling the wrong person and would not let it go.
Hey you are one of my friends biggest inspirations! I just want to say how good your POVs are! You've inspired my friend to start a tiktok and share her stories in a restaurant! You are amazing and thank you for being amazing
"Her emotional dumbass" is hysterical! 😂
Caught me off guard
"And back out she goes to collect her emotional support dumbazz and her dog".
I'm screaming I'm so dead from this.
😂🤣😂🤣😂🤣😂🤣😂🤣😂🤣
That literally made me laugh out loud. Loved the ending!😂
I legit just had a DVC member ask me if a Costco card could be used as an ID to check into Moonlight Magic.
Of course you did. Most entitled people on the planet. Get mad when they can’t use their discount at quick service. Dude, if you can afford DVC, you don’t need or deserve discounts on anything, ever. While I have co-workers sleeping in their car in the parking lot.
That handlebar moustache is ID enough for me. I cant believe that front desk person didn't believe him!
It’s funny because you have this conversation all the time working customer service at a grocery store. “I’m sorry sir, I can’t accept a picture of an ID when you’re trying to send 3,000 to Yemen on behalf of your mother who coincidentally doesn’t speak English. Try again at the other Food Lion”.
I actually went to a hotel in NYC and realized I had lost my ID when I went to check in. They were great because I was a member and had stayed with the brand for years. I was able to show my account, the credit card I booked with, and my confirmation and they put it through. But that was definitely a case of being nice after I looked through my entire purse for like 5 minutes.
Wow Natalia! That was a great line at the end! 😂😂
We once had a guy that thought he didn't have to show a card or ID because he was paying in advance in cash. One lady tried to argue her DMV employee ID was a state issued ID. One dude was allowed to use a prison ID. Hotel security was fun.
Having done lotto and alcohol sales, I'm surprised a county-jail ID band wasn't offered up. Or the non-photo letter from the DoCorrections.
So glad hotels check this stuff when I am traveling with children. I don't want creeps getting in without being checked.
No hotel in the world doesn't ask for ID
I love you ♥️. Your skits are great I'm a retired bartender of 33yr. While asking for id was part of my trade, it was trying to figure out out of country id's
Used to work at a pizza chain, and had a customer ask me to do something we're by policy not allowed to do. I let her know it was against company policy so I couldn't accommodate her, and she decided to tell me that I must be new and didn't know what I was talking about because other locations did it for her. I asked if she could let me know which restaurants did that so I could make sure that I properly train them. I also pointed out that I was one of three Training Managers in the state and could confidently tell her what the company policy was.
Probably the shady guests at the end”😅😅😅😅”
As an employee of Marriott we so require ID.
If this is "based on actual events," I would LOVE to hear how he traveled from his home to The Hotel Jess Works For in The City Jess Works In without a valid government-issued photo ID. On foot? Horseback? Bicycle? Rickshaw? I'm all ears.
I recently lost my DL between checking in for my flight and arriving at my destination. I'm due to renew my license soon, so I'm holding off on getting a new one. So *gasp* I'm driving around without a driver's license.
Look up a recent case involving judge Simpson and a guy who showed up for a virtual trial about diving without a license. It actually made national news because the guy literally was diving on camera while reporting in for his trial about driving without a license.
People do things they are not spouse to do all the time.
@@PB-tr5ze If you look up Steve Lehto/Lehto's Law, he's done... 4 videos now?
Turns out, in the end, the guy never even had a driver's license.
@@RajaniIsa lol oh I'm aware. I was at work when I saw the original video, I practically fell out of my chair laughing at the stupidity. Plus his lawyer trying to argue the publicly has hurt her client is ridiculous.
@@PB-tr5ze I saw that clip. Hysterical!
Natalia is me if I let my intrusive thoughts win
I love how Natalia was the know-it-all girl when she first started working there and now she and Jess are vibing😂
Every person who has worked in customer service ever
If I thought they were trying to use a stolen credit card, there is noooo way I would have let them check in.
I love seening your extended skits. I get all the juicy details.
I used to take fingerprints of people who applied to work for the US Census, they had to hire a ton of people during 2020 to go to people's houses who didn't fill out their census form, and all the applicants had to be fingerprinted.
Everyone was sent a clear email listing which documents were acceptable, but so many people tried to bring in New York City IDs, teacher IDs, and police IDs. The people who got the most annoyed were the ones who brought in veteran IDs, and they were always very annoyed when those IDs weren't accepted. We accepted military IDs, but not veteran IDs.
The last line got me good! Thank you, love your stuff.
I love it when people get pissy about you facilitating the exact thing they were "threatening" you with, thinking they had some kind of impact with their bs 😂.
Yep. Like "Oh no, the consequences of your actions, whatever will I do". 🙄😂
Oh i LOVE the "heres a picture of my ID" excuse when i had to card people. Its like, "Bro. You never heard of photoshop?" 😂😂😂
I'm glad Natalia got to keep her job. She and Jess are funny together.
Natalia swearing is absolute gold! 😂❤
@Jessicavanel.................5 stop impersonating Jessica you're a fake channel and you literally joined 35 minutes ago.
So the real John Doe shows up and has his i.d. but the reservation (and its discounts) has been cancelled.
It's like reliving the horrors of my retail job. So glad I'm out of that hellhole.
Great acting! Distinct characters, well played, spot on! ❤
Ugh, I hate the "heres a photo" when I ask for ID. It needs to be a physical, valid ID. I have to hold it in my hands and make sure its not expired. As for the virtual IDs that "the airport/cops" can take, they have computers! They can look up if you're lying! The barista serving you beer or the hotel desk needing a photocopy are compleatly different
I work in a theme park, so a lot of people's excuses are "i didn't want to lose my passport/ID, so I didn't bring it". Great! You can't drink then
Also, LOVE the professional "just because other places let you, we're not" speech. I can't tell you how often I hear "well, the OTHER theme park lets me!"
Yep. My favorite one with "Well this other person/location/completely unrelated company blah blah blah let me do it" is when they are actually talking about you. Like "Well the supervisor last Sunday let me do it", like oh, oh really? You mean the Sunday supervisor that's me? I did not let you do that last week, but nice try.
The only time I've ever seen anyone get a photo of an id accepted was at my local super chill movie theatre who accepted me into a 15 without checking my id when I was a young looking 16 year old
Had Jess or Natalia not been watching the camera for the dog, I guarantee that the woman would have asked about alternate entry points in order to try and sneak the dog in. Happens more often than you think.
Also, I hope that Jess made sure that the name on the woman's ID and credit card matched each other, and are legit hers.
I actually live in a country where ID I’d not legally required. They’re changing that sneakily though (voter ID even though the actual forms of voter fraud aren’t affected by ID). As a result it’s always fun explaining to people like the doctors receptionist that yes they do have to allow me to pick up my patient history without photographic ID 😂
The fact that he pulled a woman’s wallet out should have tipped you off right from the start 😂
Not in this day and age. They'd accuse you of misidentifying them lol
@@Yaya2214CJ one comment on this channel and you decided to be transphobic.
I noticed that too.
Refuses to show his ID. Can you say "Trying to pay with a stolen credit card?"
Tim Curry is a national treasure. May he rest in peace .
am i the only one who LOVES Natalia and her sass? because girl i want that sass
Most Hotels went to they only allow reservation canceling 24h prior. After that no refund.
Yeah that's why she's offering to cancel with no fee. It's worth it to just get rid of a nasty patron
I've worked for a grocery store for over 13 years and I had some really impatient customers and more really great customers who understood that I was doing my job when the store had gotten a gas station for everyone to use I had people get back into their vehicles and give me some really dumb reasons for sitting in them
Matthew Parker looks suspiciously like John Smith! 😂
I can't find Schmarriott Hotel on Expedia. How to make a reservation???lmao.
I once actually did loose my ID. I had good photos of the front & back with all my numbers. It worked to get checked in. As I was driving home and could not get new cards issued until then.
I once allowed a guest to use a photo of his ID to check in. He'd lost his wallet. He'd been hassled at the airport. He just wanted to sleep as this was his last night in a hotel on his way home. He verified all the other info and was a regular guest at our hotel so it wasn't sketchy. I felt so bad for him
I did NOT feel bad for the guest that tried to use a Costco ID, then an expired driver's license. For a third party booking...if they hadn't been so angry and acting like *I* was the asshole, I probably would have let it slide as long as their cc was good. But they were asses so I made them book two more rooms with the lady who DID have an ID.
I swear I have probably had this exact scenario happen to me well over a thousand times at the front desk of hotels. I've worked at a couple and the amount of people who threaten me, swear at me, spit at me, threatened to jump across the counter, slam doors, try to break things, throw things, and more. It's unbelievable. And they invariably make a complaint to corporate and then they lie. I'm rude, I'm racist, That's not what really happened. Blah blah blah. Almost very time we look at the cameras there's a dog they're trying to sneak in or they've got extra people. There's this one group that keeps on coming to every hotel I've worked at and they're on the do not rent list at every hotel in the area... But they'll have one person come in and then they'll maybe claim. There's a second person but none of them have any idea or they have an international translation fake ID. That's not actually from a government agency. And if you go to the international translation website it says that they're required to have the actual government ID with it. But none of them have an actual government ID so they couldn't have actually gotten a real international translation and they all look fake you know? And we look at the camera and they've told us that there's only them or only two people in the room.... And there are like 8 to 10 people. Which is way over fire code.
BAHAHAHAHAHAHA! I hadn't seen the last bit!
I went to motel 6 to try and save money for a trip, I arrived and they said “so checking out?”
I reserved this 3 month ago and said i had a late check in and they thought it was late check out. I re-booked the room n checked out 4 hours after coming back and seeing the police outside and hearing rooms were being broken into
This man is more suspicious than a raccoon asking for the code to your garage shed
I guess that the dog was the most reasonable of the three.
And probably microchipped to present identification. 😂😂😂
Say what you will about her from her debut episode, but Natalia is growing on me. That final comment was chef's kiss! 😂
I've had some guy wanting me to use his booked photo and information as an ID 😂
I once needed an emergency dropcloth at a work site, so I snagged a hotel sheet, and it got covered in motor oil. I never got any guff from the hotel for the ruined sheet, but they think I'm some kind of Walter White.
Just book direct through the hotel. Check-in online and never have to see another human or have an I.D. It's the best!
Usually walk in reservations are insanely priced.
Not the standard at Smilton either.
This happened to me almost Every. Single. Day. When I was working the front desk.
You can file a police report. I had mine stolen on Oahu. I was able to fly to Maui with no problem. Then unfortunately while trying to fly home there was the London bus bombing and we were on red alert. They FINALLY allowed me on the plane.
And anytime I've stayed at any hotel even a cheap roadside motel they've always asked for an ID. And I present my ID
2:23 He was flabbergasted 💀
Damn Natalia, that was ferocious.
Schmarriot? I thought she worked at "The hotel I work at" lol
"emotional support dummass ad her dog" LMAO
I mean Natalia ain’t wrong 😂
Why do problem customers always think that leaving is a threat? Like, please, leave.
I've had that exact same ID conversation with customers buying alcohol
Not exactly the same issue but as a reservations Department agent, I've had people demanding i hold the rooms for them without a guarantee cc or a deposit. Like, how am i supposed to know you won't cancel it last minute or even no-show?
Hotel manager here. It's amazing how I get flashbacks with every new skit Jessica makes. The language may change, but the contents are word by word accurate. Nothing new under the sun and all that, I guess.
"Emotional Support Dumb Butt!" 🤣🤣
I thought he was going to rob the place
3:27 Im dead 😂
This is, moment to moment, what its like to work at Walgreens.
Funny ID story: Back in the 80s, when people paid for stuff at stores with personal checks, I tried to use my CA non-driver ID at JC Penney's. They refused that because they'd never heard of a state-issued card for people who can't drive--but accepted the meal card from my dormitory at the local university. (I got the CA non-driver ID to be admitted for the SATs after failing driver's ed. After I left school and got a job, I got private driving lessons where I got a full hour of practice per lesson, not 10 minutes.)
In Illinois, your Driver's License number of S145-1239-4164 would become 1451-2394-164S as a state ID number. S145 is the code for the name Splendid, and 9-4164 is the date code for June 9, 1994.
Oh Natalia is bad. "Her emotional support dumbass" best line ever
I had a couple pull in late one night who wanted to pay cash. Yes, that was fine, but he'd have to leave a deposit, and show ID. He immediately started yelling that it was his identity and I couldn't have it. Well then, have a good evening. And he insisted on taking the ticket he'd filled out so I couldn't have his identity. I don't know what he thought would happen if I had checked him in 'cause he wasn't getting the ticket back in the morning.
She looked tired and pissed. Probably looking at another night sleeping in the little convertable.
Tbh if that was an stolen card there was not going to be no money either way after getting the chargeback LOL
“I do this in every hotel….”
I never go anywhere without my ID, I don't get why people have an issue with being asked for ID too
I deal with ID for alcohol and it's the same thing.
I just do not understand people who don't bring their ID with them.