HP How To Fix Blue Screen Error Critical Process Died
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- Опубліковано 2 сер 2024
- Nothing strikes fear into a computer user than seeing a dreaded blue screen of death:/ Although it's not as hopeless as it seems. In this video, our HP Certified Technician takes you through the steps to diagnose any software or hardware issues that could be causing this problem.
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I removed and cleaned my hard drive connections and this solved my problem.
Excellent!! Good job:)
How do you remove your hard drive?
@@marshahuard7251 look for the location of your laptop's hard drive and unscrew it.
You deserve my sub you actually helped me in secs thank you soooooo much
Excellent!! Happy we could help:)
Thank u for all the help
You're welcome!!
Hi Guys, nice video thanks for it. My HP laptop has gone into a plain blue screen mode after starting up for 5-7 mins. When i did shut down and reboot using power button it took a lot of time for startup sequence. Then it froze at the blue screen. Any ideas what to do here?
Ya that's difficult. What happens when you run the diagnostic?
Thanx bro!!!
This trick really works
Welcome
Thanks you saved my life from my parents
Glad to help!!
First, thank you for helping others, it is appreciated. That said, I have a blue screen on my HP Pavilion laptop. I did an HP disc test and all passed. I did a Diskpart test and all disc were fine. Did /scannow, dskchck, and hard reset (remove battery test) too. But it keeps coming up with a blue screen. Still a bad system or is this an easy fix? I am a layman computer guy btw :). Thnaks, Mark
Good job troubleshooting👍🙂 Have you tried reinstalling the operating system?
@@EggheadFixers Thank you for the reply, greatly appreciated. I have no problem reinstalling the operating system, but since all my drives were ok i was hoping I may have been missing a quick fix. If not I see I'll have to go to the next step. bummer :)
@@marks6636 Can you start it up in safe mode without a problem?
@@EggheadFixers No, well kind of. It shows Safe Mode in each corner but it still does not bring to my home page.
@@marks6636 Ya that could be a problem with the OS
I hope this works when I get off man 😢
My problem is the fact that while I'm working with my system. it suddenly brings up a blue screen and causes the system to restart and I'm not sure why
Ya it can do that...What happens when you run the diagnostic?
Same. Mine won't do repair, system recovery, nothing just keeps looping back.
Plz plz help me my pc showing
Boot from EFL file
os boot manager UEFL WINDOWS boot manager
Which one I have to choose
Plz respond to me
I think i need to remove and re-install windows 10 do you have a link to a video explaning how to do this?
Yes! Here is a link: ua-cam.com/video/OnLfBtPcV5Q/v-deo.html
Thank you for sharing my If was trying to uninstall windows and something happened now she's getting this error so thanks and still trying to work through it
My Wife
Hi, I ran a hardware component test and failed. I was given this id code.
ID: GLP76F-7LTA8C-MFPWLJ-61CA03
I also have Trojan:Win32 threat. I can't seem to be able to remove it.
To get rid of the Trojan you will need to factory reset you computer or reinstall windows. Did the test give you any other information besides the ID? Like did it say what component failed?
Mine had a blue screen error then when I turned it off it didn't turn back on, the light is on but the rest isn't, It doesn't even turn on with a charger.
Sorry to hear that:/ For a problem like that I would try these videos and see if it helps:
ua-cam.com/video/MkwrS-TdOwo/v-deo.html
ua-cam.com/video/m_bi52J7h3M/v-deo.html
with the F9 option, I got onto a page saying "Boot Manager" at the top, and it asks me to choose from 2 options.
1. OS boot Manager (UEFI) - Windows Boot Manager (ST500LM030-1RK17D)
2. Boot From EFI File
Please help.
Factory Reset Option -
What happened when I did the clean factory reset was it gave me an error saying no changes were made.
Sometimes when the Operating System is not functioning properly then you can no longer reset it. In this case, the next step would be to reinstall the operating system. Here is a video on how to do that:
ua-cam.com/video/TElCJDbKdKk/v-deo.html
You can skip the part of the video about replacing your hard drive. Let me know if you have any more questions:)
@@EggheadFixers Do you think you can do this with an HP Laptop? Or describe how to do it on an HP?
@@m4urivfx Here is the HP version of this video:
ua-cam.com/video/OnLfBtPcV5Q/v-deo.html
Subscribed as my sisters HP Omen 15 is having a problem, when you pull out the charge it goes into blue screen "critical process died" and takes 5 minutes to boot.. had the laptop for 2 years, its a hp omen 15-dc1015na, if I follow the instructions in this video, do you think it will fix it permanently ?
Does it do that every time you take out the charger? Following the steps in the video can definitely help fix a problem with this blue screen error.
I have done the diagnostic tests and it shows nothing is wrong
@@EggheadFixers every time I take out the charger it goes into blue screen. I've even replaced the battery and still the same. I've done a hard reset via F11 at boot and still the same.
@@abz134679 Wow that is a strange problem:/ Have you tried a different charger? Also you could need to release the Flea power from the system. Here is a video on that:
ua-cam.com/video/Gj_FHxigykE/v-deo.html
@@EggheadFixers I have not tried a different charger.
I'm going through all the answers as I too have the "blue screen" problem. I had tried various remedies, most of which you suggested but no luck. I too am a layman and try to keep it really simple, but.. of course to do any of these fixes of course you need to have a SECOND DEVICE- in my case, my iphone to carry the instructions, without which if course, I'd be totally lost! All I can do is carry on endlessly trying to fix it but..I'm as interested in the fact this is happening to HP machines and wonder, is there anything about those machines that after two years, with no apparent actions from me, and because it's so confoundingly impossible to fix, will likely result in me having to replace the machine (NOT with HP next time..!!). Do you have any explanation as to WHY they are doing this and what causes it?
Blue screen errors can be caused by quite a few different things and are unfortunately more common than they should be. It can be caused by a software issue like a bad update, a newly installed app, a software conflict, etc. It can also be caused by a hardware problem like bad RAM, a build up of flea power in the system, power issues, bad HDD, bad CPU or GPU, etc. When you ran the diagnostic did all your hardware pass?
same apparently hp sucks, i had just bght my computer in 2020 since that update july 2021 my laptop hasnt worked sine, i had my laptop brank new from walmart for 6 mths $400 in the trash bc of course i didn't get the warranty. screw hp
I think that I have a very rare issue. My Hp envy model13 2019have only blue screen with cursor, does not react to any buttons , I'm even unable to hard reset it as after holding power button screen only blinks for a second, does not restarting at all. Please help.
So you are stuck on the blue screen and it won't turn off? Sounds like you may need to unplug it and take out the battery
but what we have to do if message comes your diagonistic is not uptodate in window 10 in hp laptop.
Does it say that when the computer is booting? Or does it say that when you try to run the HP built in diagnostic?
I got the blue screen that has error code 0xc0000185 only thing works esc button you keep tapping that and it being up startup menu with f1 f2 f9 f10 f11 and I went through them and it said everything checks out then go out and right back the blue screen error
Sorry to hear that:( If all that hardware passed the diagnostic then the next step would be to try reinstalling the operating system. Usually this problem is caused by a problem with operating system. Here is a video on how to do that:
ua-cam.com/video/OnLfBtPcV5Q/v-deo.html
You can skip the part of the video about replacing your hard drive. Let me know if you have any more questions:)
My HP ProBook 450 G3 failed the short DST, do i really need to replace the hard drive? Are there any other way?
If your Hard Drive failed the diagnostic then unfortunately you will need to replace it. Here is a video on how to replace your hard drive and install an operating system:
ua-cam.com/video/OnLfBtPcV5Q/v-deo.html
Let me know how it goes:)
@@EggheadFixers Can I replace it with an SSD? If so, can you recommend a product? I'm from the Philippines.
@@Snapeserverussnape Here is a good one:
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There is a 500GB option and 1TB option
I did not get any troubleshooting screen or choose an option screen instead every time I got same blue screen inaccessible boot device error
With some models of HP you have to hit esc at start up in order to access the boot menu. So you may need to try that instead.
I had this issues started like one week ago. I don't know how it happened but randomly when i just started my PC for around 5 minutes its just BSOD no reason. Pls help me i already tried like 2-3 videos and doesnt work 😢
What happens when you run the diagnostic like you see in the video? Does everything pass?
@@EggheadFixers I tried pressing f9 several Times and when the boot menu shows up i click ESC and my PC goes to main menu again
@@ghatfan6369 What are you trying to access? When you see the boot menu then you should be able to use your arrow keys to select the option you need
Hi, my hp is model 15. I tried going to the boot menu, but it won’t change from the black screen at all
For some models of HP you have to use the Esc to access it instead
After I did the Hard Drive check it said “Warning” after the Short DST. What does that mean and can I get past it?
Did it give you any sort of error message or number to go with it?
@@EggheadFixers No it just said warning beside the Short dst after the hard drive test
Will this work on other brands? I have an Asus
It is slightly different method for Asus. Here is the Asus version of this video:
ua-cam.com/video/_UA1xUgWuKY/v-deo.html
Is there anyway I can save my photos off the computer before I do a reset I really don't want to lose the last photos I have of my deceased father and my daughter
You could try the keep my files reset option first and see if that fixes the problem. You can also pull the hard drive out and plug it into an external hard drive bay and pull the files off that way.
How do you click the things I have a mouse but it’s not showing up
Are you in BIOS? because you may need to use your arrow keys instead of the mouse.
When I click on advance options goes to trouble shooting if I click any one of the options ask for password. I put my password says incorrect. Will not let me reset it. Please help. Thanks
Sometimes when the Operating System is not functioning properly then you can no longer get to the options to reset it. In this case, the next step would be to reinstall the operating system. Here is a video on how to do that:
ua-cam.com/video/OnLfBtPcV5Q/v-deo.html
You can skip the part of the video about replacing your hard drive. Let me know if you have any more questions:)
do we lose the windows by doing the cleaning?
You will not lose Windows but you will lose all your data. Also if Windows is too corrupt to reset itself then sometimes the reset will not work and then you will have to reinstall Windows.
Hello my blue screen says - "your device ran into a problem and needs to restart. We're just collecting some error info.... "
I know nothing about computers... Should I reset my device or wipe everything?
I would try running on the diagnostic first. If all your hardware passes then I would try the reset.
so first i got this problem when turning on and then when i restarted pc blue screen keeps coming and then my hp laptop automatically started auto repair and went to restore point and it worked but when pc turned on i accidently deleted restore point now i cant turn on pc when I'm turning on pc it keeps says your pc ran into problem blue screen system restore not working now 😢 how to solve the code is k mode exception not handled
What happens when you run the diagnostic?
What if the memory test fails ?
Then you will need to replace the RAM:/
So my envy it tries to do the resetting “gets things ready for it” then I try resetting but it gives me unable to perform. And then goes back to same error. Any advise?
Sorry to hear that☹ Sometimes when the Operating System is not functioning properly then you can no longer get to the options to reset it. In this case the next step would be to reinstall the operating system. Here is a video on how to do that:
ua-cam.com/video/OnLfBtPcV5Q/v-deo.html
You can skip the part of the video about replacing your hard drive. Let me know if you have any more questions:)
I have think pad lenovo E520 and the blue screen is occuring but by pressing F9 nothing is happening
Some models of HP use the Esc instead at start up to access it. You may have to try that instead.
how do i fix my elitebook if it always shows a bluescreen error?
What happens when you run the diagnostic? Did everything pass?
nope
@@jeremiahcordova5104 Which component failed?
Hi, I have a HP laptop that if I turn on, it will have blue screen and after weeks it wouldn't open. It's just black screen. I hope you can help me.
When you say black screen...Does it display anything at all? Or just turns on and the screen remains black?
just a black screen then if I press "enter", then loading but it's just a black screen again.
It doesn't have display, just a black screen.
@@jelenamariemendoza9293 For a problem like that I would suggest these two videos:
ua-cam.com/video/MkwrS-TdOwo/v-deo.html
ua-cam.com/video/m_bi52J7h3M/v-deo.html
Hello, I followed your steps but when I go to trouble shoot, I don't have the reset option. Please help.
Sometimes when the Operating System is not functioning properly then you can no longer get to the options to reset it. In this case the next step would be to reinstall the operating system. Here is a video on how to do that:
ua-cam.com/video/OnLfBtPcV5Q/v-deo.html
You can skip the part of the video about replacing your hard drive. Let me know if you have any more questions:)
@@EggheadFixers thank you, I will try it and let you know.
@@projectrepentance2432 😃👍
Mine is not going to blue screen menu even pressing f11
Sorry to hear that☹ Sometimes when the Operating System is not functioning properly then you can no longer get to the options to reset it. In this case the next step would be to reinstall the operating system. Here is a video on how to do that:
ua-cam.com/video/OnLfBtPcV5Q/v-deo.html
You can skip the part of the video about replacing your hard drive. Let me know if you have any more questions:)
Hi, after we press F9, it becomes boot manager and we don't know now what next.
Are you trying to run the diagnostic? Because there should be a option for test or diagnostic that you can select.
@Message in a Bottle Translation Services Are you trying to reset your computer or run the diagnostic?
@Message in a Bottle Translation Services Were you able to run the diagnostic? Which bluescreen errors are you getting? Also Sometimes when the Operating System is not functioning properly then you can no longer get to the options to reset it. In this case the next step would be to reinstall the operating system. Here is a video on how to do that:
ua-cam.com/video/TElCJDbKdKk/v-deo.html
You can skip the part of the video about replacing your hard drive. Let me know if you have any more questions:)
@Message in a Bottle Translation Services You're welcome!! Nice job troubleshooting👍
Hey I press f9 but no change blue color (screen fix)
With some models of HP you have to hit Esc before hitting f9.
My computer won't do any commands.
I had the same problem but a QR code came (different from the thumbnail) it restarted itself and it's working fine should I be concerned??? I have a hp pavillion. (I am 12 )
You only need to be concerned about a blue screen if it happens more than once. If it happened the one time then it could just be a glitch the computer needed to work out.
@@EggheadFixers ok thanks
@@QWERTY-ch1sx 🙂👍
this has been happening for a few weeks now for me and whenever i try to boot my computer it says “boot device not found” pls help
What happens when you run the diagnostic? Does everything pass?
@@EggheadFixerseverything passes i then it goes to boot device not found
@@manav7155 If all that hardware passed the diagnostic then the next step would be to try reinstalling the operating system. Usually this problem is caused by a problem with the operating system. Here is a video on how to do that:
ua-cam.com/video/OnLfBtPcV5Q/v-deo.html
You can skip the part of the video about replacing your hard drive. Let me know if you have any more questions:)
@@EggheadFixers my computer doesnt have any screws under it (yes its hp)
@@manav7155 If everything passes the diagnostic then at this point you don't need to replace the hard drive. Try reinstalling the operating system first.
My has refused to function having 3 attempts
Sorry to hear that:/ What happened when you ran the diagnostic?
Hi
I have a HP ProBook 640 G2 with 128 GB M.2 SSD and 500GB WD HDD it was working fine until last noon it showed a msg that no hard drive find Install an OS but since then it only show SSD or HDD at once in BIOS Device Manager Disk Manager and all both SSD and HDD passed the cheak they are good but only one work at a time now while earlier i was using SSD for windows and HDD for files.
Please Help 🥺🥺
Do you have the SSD set first in the boot order? Also how is your laptop battery? Is it holding a charge?
@@EggheadFixers no actually my battery isnt holding a charge wld that make it randomly go to the blue screen?? if so that wld b awesome i can buy another plug i can't afford another laptop this 1 is technically 6 mths old
Excuse me? I am having trouble with my cursor on the “intel core i3 10th gen” the cursor disappeared. I am an 8 year old kid so I might not be able to do it.
Did this happen after an update?
I am not sure.
It’s fixed though.
Must’ve been used too much.
@@rittnuh570 Ya it may have just been a glitch that fixed itself
I am never buying HP again. Bought one for me and my wife (Envy x360). Both are garbage, crash all the time.
Ugh ya that is awful:/
None of the options are working :(
What are having trouble with? Were you able to run the diagnostic?
I did this but it just keeps going back to the hp loading screen and says preparing automatic repair loading indefinitely, what is wrong with it
What happened when you ran the diagnostic?
I’m having the same problem and it started after I updated windows
@@BlazingSec215 Ugh ya that happens...Does all your hardware pass the diagnostic?
@@EggheadFixers I’ve had the same issue once I updated my system yesterday. All of my components have passed the quick tests
@@nellataylor3924 Ya sounds like the update did something. I would check the windows logs to see what is causing the problem. Can you boot to your desktop? Or are you stuck in a boot loop?
Can someone help me please my hp couldn't shutdown properly bc the operating system failed
What happens when you run the diagnostic?
My problem is "your pc ran into a problem and needs to restart. will restart for you" and after automatically restarting pc stuck on hp logo. Please help
Does it seem like its overheating?
When I tried F11 it's just kept stating please wait
Sometimes when the Operating System is not functioning properly you can no longer get to the options to reset it. In this case, the next step would be to reinstall the operating system. Here are videos on how to do that:
Windows 10:
ua-cam.com/video/OnLfBtPcV5Q/v-deo.html
Windows 11:
ua-cam.com/video/2GEC0aULvPE/v-deo.html
You can skip the part of the video about replacing your hard drive. Let me know if you have any more questions:)
I can't see my hard drive it says its unawaible
Where can you not see your hard drive? BIOS or the diagnostic?
Mine laptop start-up and then it shows this error
What happens when you run the diagnostic? Does everything pass?
@@EggheadFixers mine just died the same thing
@@foquz9540 Were you able to start the diagnostic? Or did it die before then?
@@EggheadFixers idk abt that but I finally fixed it I just factory reset my whole pc.
@@foquz9540 nice!!
I get System Service Exception error. The blue screen only last a second.
Sorry to hear that. We have a video on that blue screen error. Here it is:
ua-cam.com/video/xKBIxHSV79A/v-deo.html
Pls help
What is the problem you are having?
30x not working
What are you trying to do?
Hello
hi
I have this problem when i put usb
Whyy
It could be the computer is trying to boot off the USB. You can correct this problem by changing the boot order in BIOS so that the USB is not set first.
@@EggheadFixers
True, but I purposely want usb to be defined first. I have a USB flash drive bootable through rufus, with an ios operating system, and I want the computer to offer me to download the operating system from the usb... the strange thing is that the virtual machine works fine @egghead fixers
@@sivansalman6901 Is it a good sized USB? If it's cheap or on the small size it can cause strange issues.
Won’t let me reset my pc
Sorry to hear that☹ Sometimes when the Operating System is not functioning properly then you can no longer get to the options to reset it. In this case the next step would be to reinstall the operating system. Here is a video on how to do that:
ua-cam.com/video/OnLfBtPcV5Q/v-deo.html
You can skip the part of the video about replacing your hard drive. Let me know if you have any more questions:)
@@EggheadFixers Thanks It Worked! Thanks For your Help!
@@Soouuper Awesome!! Glad to hear it:)
After all doing this problem not resolve
Sorry to hear that:/ What happened when you ran the diagnostic? Did everything pass?
Hello, after I pressed F9 I passed all the test but when I shut my elite book down and came back on I start pressing F11 nothing pops up? Can I have some help with this please
Sorry to hear that☹ Sometimes when the Operating System is not functioning properly then you can no longer get to the options to reset it. In this case the next step would be to reinstall the operating system. Here is a video on how to do that:
ua-cam.com/video/OnLfBtPcV5Q/v-deo.html
You can skip the part of the video about replacing your hard drive. Let me know if you have any more questions:)
Umm.
The F9 thing is not working
With some models of HP you will need to hit Esc to enter the boot menu or Esc then select the boot menu.
@@EggheadFixers Tried that as well
@@EggheadFixers Infact I tried every possible way when in it comes to f9 and esc
Thanks so much for your consideration though! Please let me know if there are other ways to fix the error
@@sandykerala Maybe look up your make and model of HP. Sometimes they just randomly do something different. Also maybe try using a external keyboard. Could be a problem with the key itself.
my pc ran into a problem cuz i was stupid to not update the gpu or somthing
Sorry to hear that:/ Have you tried running the diagnostic? Did everything pass?
Nvm it was graphics card driver it was outdated for 3 MONTHS but I fixed it
@@TheSquirrleGuy Nice!! Good job troubleshooting
Thanks
@@TheSquirrleGuy You're welcome
Why I can’t reset my computer
Sorry to hear that☹ Sometimes when the Operating System is not functioning properly then you can no longer get to the options to reset it. In this case the next step would be to reinstall the operating system. Here is a video on how to do that:
ua-cam.com/video/OnLfBtPcV5Q/v-deo.html
You can skip the part of the video about replacing your hard drive. Let me know if you have any more questions:)
@@EggheadFixers I can’t even enter in safe mode, I just bought a repair usb to repair windows again like you did in the video
@@iphoneiphone337 Ya that makes sense 👍
I am getting Boot device not found. F2 System Diagnostics For more info please visit www.hp.com\go\techcenter\startup. I have checked all these 4. It passed still no luck. Kindly help me
What happens when you run the system diagnostic? Does your hard drive pass or fail?