BASIC SALARY of Call Center Agents, Compensation and Benefits Package, Deductions (PHILIPPINES)
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- Опубліковано 17 жов 2019
- BASIC SALARY of Call Center Agents, Compensation and Benefits Package, Deductions (PHILIPPINES) // In this video, I talk about the basic salary of call center agents in the Philippines. I also discuss the usual compensation and benefits package, and mandatory salary deductions. Please note that I am NOT an expert at computations of benefits so best to clarify that with your HR or Payroll Team.
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⭐ Salary info is usually confidential but if you care to share your company’s salary range, feel free to comment below. Remember, the figures quoted here are the usual basic salaries, but obviously, the pay differs from one company to another depending on a lot of factors like location, skill set, experience level, etc. Just giving you an idea. 😊
Is this the basic salary computation regardless of occupation? For rank and file employees
With around 1 year of general custom service and 0 in a call center in Texas, I got my job at $16.50 an hour not including compensation and bonuses and I got a ton of benefits.
@@sweetlolitaChii omg, what's the name of the company you work for? are they hiring internationally? 🥺🥺
TECHMAHINDRA SALARY: 12500 BASIC PAY
Very well said . Excellent speaking the language.
You have this easy to approach to vibe.
In Texas, U.S.A., where I live, the cost of living is around 43,369.40 PHP for rent, utilities and internet each month. Food costs around 12,000 PHP a month. ($900 USD rent and utilities and $250 monthly food)
My entry level annual call center base salary translates to 1,526,330.39 PHP. ($31,680 USD a year)
That is how much a lot of American call centers are paying, and they include health, dental, vision, life, and pet insurance options as well as a retirement plan.
Wow. Thanks for the insight. ❤
Sobrang thank you sa pagexplain -- muntik na ako mainlove -- ang galing magexplain -- ngayon ko lang naappreciate lahat ng compensations. Dati night differential lang alam ko. Ngayon pati about basic salary, package salary, gross pay, net pay alam ko na pinagkaiba. Salamat.
Happy to know this helps 💗🤗
Hi! Rea. I just wanna thank you. Natanggap ako sa inapplyan ko na call center because of you and your videos. More power & Godbless:)
Congrats Joyce. ❤ Happy to know that. 🙂
@@ReaNinja thank you 😘
62.9k on the way to 100k. just keep on posting and helping us. thank u..
Wow thank you Michael. ❤🙏🏼
@@ReaNinja Yes bilingual. Like me it s 60k french bilingual
Hi miss rhea. This is so helpful 😍😍
My very first basic salary on a call center company was 20,000. But I resigned right after 3 months because of the toxicity of the account, people and environment on that company. Now, I am currently working on my second BPO company, which they offered me a 16K basic salary, but what's funny is that I usually get 25K or more every month because of the good benefits, incentives and allowances of this company.
That's good to hear then ❤️ happy for you 😊
May I know what company po kayo ngayon sir? Feeling ko Kasi mas good yung current company niyo when it comes to health. 🥺
hello Daryll may I know ur company
sir company reveal please or clue na lang 🙏🏼
What company are you in sir if you don't mind ?
I am still waiting for the job offer details and contract, 😅 wishing my first company will be generous to give me a good pay even though I am a beginner in a call center. 😁
Hi po. Thank you po kasi natanggap ako sa trabaho dahil sa videos mo po.
Congrats! Happy to know that ❤️
Hi, Rea. :) You're awesome! I loooove your contents. Just a quick question, are you aware of any call center companies that offer free accommodation, like for those applicants who are interested to be some sort of "stay-in employees" temporarily or for a couple of months?
Thanks for watching. In the Philippines, I don’t know of any. 😊
Interesting, I bet life in Ph is way cheaper than in my country because me as newbie started with about $750 base wage +$300 incentives really easy to achieve
Your English is wonderful btw!!
Thank you! ❤️ And yes, it's way cheaper in the PH for sure.😊 where are you from?
Mexico, pampanga
Thank you😊
Thanks for being here ❤
@@ReaNinja your welcome 😊
The only reason im watching this kasi im filipina married to a businessman here in US. I told my husband to hire virtual assistant from Philippines kasi its cheaper. Im trying to compare how much call center salary pay para mas taasan ko lng kunti ang pay ko sa virtual assistant namin.
Im glad i pay them a little higher, less stress pa, wala pang quota lol.
Thanks for the time in explaining all of these salaries.
Aww glad to know this is helpful 😊 and happy to know you're paying more..
Nakaka dismaya lang yung sahod, tulad ng sinabi mo mga foreign companies d2 sa Pinas tubong lugaw dahil dollar $$$ kinikita ng company tas unfair naman yung starting salary na 12k pang factory worker skilled worker level... At Demanding masiyado sa skill requirements na hinihingi nila kailangan multi-language para maka sahod ng 25k to 30k, mulat sa katotohanan pasuweldo sa corporation hahaha :(
Salaryyyy 👏👏👏
Usapang pera haha 😂
This information very interested cause I'm call center also 😀
Is it okay if I ask what company? I'm really looking for a job 🥺 but I'm from latino America
Hi mam can you talk about CSR -Seasonal??
Hi Miss Rhea, thank you for this video. I am planning to apply in Call Center Company this July 2023. I hope I get hired though I don't have any BPO experience but I am willing to learn. Godbless Miss Rhea🙏🏼
You can do it!
Always love Rea.
Hi Ron. Thank you!! ❤
Hi miss Rea ninja! Sana meron ka din pong episode about chat support representative.😊
On the way.. 😊 Thank you!!
Are the training days paid also?? Thank you for answering in advance. I will start training this week. Wish me luck!
Yes 🙂
@@ReaNinja same rate? Like also 12k for beginners?
Your video is quite informative, thanks..A quick question that I have to ask to the audience or anyone who can answer. How much does an operation manager make a month with an experience of 14 years plus? Specialize in Insurance and has managed complex insurance processes right from migration to business as usual.
Thank you! May I know where you are based or which city/country you're applying?
what to answer when ask what is your expected salary
How about po di natapos ang training may makukuha ka pa po ba na amount? And if meron paano po?
Any advice on the best way to find 1-3 BPO independent contractors to work for a company in the US?
Hi Craig, you may email me: rea@trainercreative.com
My company is generous enough I think to give me a 15k basic salary for an 18 year old with no CC experience. 😊 Will start my training on the week of 27 October.
Good start Jerico. 😊 Congrats!!
Thank you so much ate Rea! 😊😊
What company is that?
What company po? Location po please I want to work din po. I'm 18 with no experience rinn
a month or what?? :)
Guys anu ba basic salary for booking appointment account in Conduent and Also what is the real basic Salary for tech support in Tech Mahindra
I was offered 80.46/hr..so for 8hrs of shift that P643 w/c means that's around 16k/month way back 2008
Thanks for sharing, Kenneth! I think that's a good starting pay for beginners, yes?
@@ReaNinja yes of course! Considering the year was 2008 and that was my entry level salary and my very first call ctr experience btw the bpo co. Is TP
I just want to share in davao,starting lowest was 14k :) dat was actually last year and that is already bring home :)
Thanks for your insight ❤
@@ReaNinja your too much welcome ganda :) my problem when i was still an agent is of navigation.i found myself really of no help w the customers :) more power to you , and stay safe, healthy, happy :)
Oo dito din saamin sa Naga City, Bicol
Per week Po Ba Yan Or Per Month And Pwede Rin Po Ba Mga Student Mag Apply Sa Call Center And Dapat Po Ba Matalino Dapat Like Sa Math Science Or Economy Subject Thank You Po Sa Reply
I was working with bpo industry for 2 and a half years already and still my salary is for entry level :
Just got job offer for my 2nd Bpo job company so far OK na sya for me even 2 months Lang Bpo experience sa unang Bpo Company pinapsukan ko, for training na on Monday no training schedule yet antay pa, hopefully maging OK ang working environment at 20% night differential ang offer sa account na nain ako.
All the best Judith and congrats :)
Thank you Miss Rea your vlogs are informative and helpful, God bless you and keep it up.
Impressive English I've ever heard by Philipino ...
Hi po Ms. Rea. I just want to ask if the other benefits and perks are given even during training/pre employment? thank you...
Usually after 3-6 months. Depends on the company.
Mine is 17k basic as a newbie plus 2400 allow plus pbpp 3k plus night diff. Not bad but still hoping for an increase though😊.
What company?
In what huh? Php or usd
Idiots..
Laki ng tax nyo po yn panigurado.
What company?
Hi, I just wanna ask if there's allowance or salary yet for new agents or trainee's?
Yes 😊
I am an entry level. I dont have any experience in BPO industry. The company offers me a 11,500 basic Salary. I dont know if its good enough. But,i still accept the offer.
What company?
same. how was it? natuloy ka nag work sa kanila?
@@maryann7127 Yes. 4 months na ko thid April 21. keri nman. Push ko na Since its my 1st time. Hoping Ma abot Regularization.
Same po basic is 11,500 start ako mag training this 19 hoping na worth it kahit mababa basta kerir lng
How much is the minimum wage in dollar as a newbies
Hi! Should we get tech allowance kapag tech ang account or it depends pa rin sa company?
Depende pa rin sa company
gaano kadami nag qui quit sa training or di tumatagal dahil sa stress?
Hi rhea would like to ask they offer 25k for JO But the basic salary indicate is 23k. Its written there itsh 25K. Bat ganun . There theres allowance 2K . Since there says its pavkage 25K. Would you help me to analyze?
Is it okay to say to my employer if I expect my salary much higher than the basic because I am a college graduate?
The salary is really based on experience though 🙂
@@ReaNinja Hi po. Can you please give me a figure po on how much should I estimate my basic pay if I have at least 5 months of experience in a call center industry?
Hi, how to answer "ideal salary range" during interview? Thank you
Good morning Edrielle! Allow me to answer your question about "Ideal Salary range". First thing first, If you get asked about your ideal salary range, I recommend you not to answer it proactively. You may say "Salary might have an impact to some applicants but for me, in the meantime, I am focusing on how to get hired first. We both know the fact that every accounts has its corresponding rate to be offered. I think, just do a job well done and if there's a good result, salary will meet my expectation" (just for you to have an idea on how to answer it because if you answer it proactively, it may affect your application as that question is part of the "Behavioral Interview". Just show them that your goal or priority is to to be part of their organization. :) Don't worry, the interviewer would probably ask you the same question and that's the perfect time for you to provide your ideal salary range. Hope this helps!
@@titoarman thank you so much! This would help my final interview
Hello!! I hope you can answer po, is it possible/legal to withdraw a job offer after you accepted it?
Possible naman. 😊
Hi, im college student and nag apply ako sa Cntrx last friday First time applying work luckily nakaabot sa final interview hanggang nag Job offer na within that day, and start na daw ako sa tuesday 22k offer nila for tech support on At&t? Any advices po?
Hello, may I know what branch you got accepted?
I almost got hired! But I didn't pass the validation interview :( And the interviewer said that I didn't listen to her instructions well and she always have to repeat the question for me. I know she's right and I didn't focus also. I didn't listen to her during the mock call cos she talked really fast. That's why i had to ask her again the question. Huhuhuhuhu It's very easy actually but I failed bc I can't focus! Anyways, it's okay cos it's my first time. :)
It's a learning experience so that in your next application, you will know what to do and you'll be more confident. ❤
Yes! Hehehe thanks 🤗
seriously that kind of fluent english have been failed ? damn i cant talk fluent english busit
Great attitude! Good luck
@@onebeing1767 me too. I am planning to apply as a cc agent. 😭😭
Signing bonus policy please
Iba iba kasi sya per company 🙂
Hi, is there any company that provides daily transpo allowance? Since training? Sorry I'm newbie
Meron siguro tho im not sure which company
I was offered today for a financial voice account with 13k basic pay + 2k non taxable allowance + night shift pay + incentives and benefits based on the company. I'm on an entry level.
Parang mababa ang sahod kahit entry level. Kahit nasa 18-20k man lang sana.
Mababa to as in. Year 2020 na dapat above 20k n basic kahit entry level.
@@jcr1594 mahirap daw ang financial account kaya dapat daw mataas. Sa cnx UP technohub 14k basic salary ang financial for entry level hanggang ngayon.
Pag newbie tlga mababa lalo nsa cnx
@@markuchiha7737 Hi sir im student pa and newbie nag apply ako technohub cntrx nakapasa st J.o na po and offer me 22k
Hi maam 😊 ask ko lang kahit medyo late ko na napanood tong video nyo . Ang offer po sakin ay 21,500 package , okay na po ba yun? Wala po ako Cc experience hehe , asking lang po sana po masagot nyo pa kahit latee naaa , idol ko po kayo ganda ng accent niyooo.
Ok na po yun for starters. Malaki laki na yan. Happy for you! 😊❤️
Thankyou sa pag pansin sa questions ko , sana maging magaling din ako katulad nyooo♥️ thank you po ulit ♥️
Hello! May i know po what company?
What company po? Baka po may referral kayo 🥺 super in need of money now pangtuition next year
How about those offering 40k salary such those nurses who have nclex exam passed? Is that true?
I cannot tell if it is true, but it makes sense if they're hired for a healthcare account and the account specifically needs nurses. But for entry-level agents, I'm sure no company offers 40k here in the PH.
@@ReaNinja meron pa silang pa signing bonus na 100k
Hi, I was offered 60k for bilingual. Is that good salary to survive in Manila? and how about the tax pays?
For sure. Read up on TRAIN law for the new tax deductions. 🙂
@@ReaNinja thank you. And I'm very concerned about that salary because I need to relocate to Philippines and start feed my new born...
What are the qualifications for Bilingual Po?
nagbibigay po ba sila ng christmas bonus?
Started 9/15/2021, the basic salary is 14t, plus allowance/premium etc ...total will be 20,600. Is this usually the average in other BPOs?
Yes around that 😊
Hi Ms. Rea, im jst wondering kng nkakatanggap ba 13th month pay ung mgsisimula pa lng ng work sa 1st week of november?😂😂
If it is at least one month of employment na within the year, then yes you are still entitled for 13th month. 😊 But it will still be based on your payroll cut off date kung pasok ka ba sa 1 month. So that's basic pay x 1 month / 12.
Pro-rated yung matatanggap, not the full amount. 😊
Rea Ninja thank you po😊
@@ReaNinja That'll be my question too but it has been answered. Thanks! 😊
Pa advice Naman litong lito na AKO San ba AKO mag training
Company Y offers 15300 basic pay
3000 meal and transpo allowance easy account order taking and Di seasonal
Company X offers 20k basic +6k allowance pero seasonal may chance Naman daw na ma extend depende sa performance
Ang problema ko sa 12 pa AKO mag start Kung sakali Kay company X
While Kay company Y is sa 1 na AKO magstart Ng training
Problema ko panggastos wala AKO sasahurin sa katapusan pag si company X pinili ko Bali 4 days Lang sasahurin ko.. while Kay company Y is buo na makuha ko sa katapusan
By the way this is my first BPO company ang Di nakatapos Ng college.
*sobrang baba na ng offer ngayon nung nagka pandemic. 10k to 12k..basic pero nung 2016 to 2019 basic pay 16 to 18k dipa kasama allowance*
I applied in BPO company ( i applied for 2 positions customer service and technical support i hope i get in but which do you think would pay better(im a freshbgraduate of information technology so i prefer tech stuff)
Same same lang po yan
non taxable if not more than 92,000 is that per month or per year?
Per year as what she mentioned
I am offered 12.5k basic and September 10, 2021 will be my starting date. I don't have any BPO experience though. Any thoughts po?
Baba
Hi, I just wanted to ask if it's okay if I don't have much valid IDs? I only have barangay clearance. Tatanggapin kaya ako? Mag aapply pa lang sana ako this coming November.
Tatanggapin ka naman but you have to secure the requirements as set by the company. You will be required to get NBI clearance, etc (there will be a list of reqs). Much better if you apply na for at least 2 valid IDs ngayon pa lang para di ka mahirapan kumuha ng requirements.
@@ReaNinja thank you so much po, nag join ako sa group nyo sa FB :) ang dami kong natututunan, thanks again :)
Happy to know that. Salamat din! ❤
Do you know if there are spanish account ? If somebody are Spanish Native Speaker and also speak english could be hired ?
yes :)
@@redred4877 more information please joseleonidas1509@gmail.com
Hello po, ask ko lang po. How much po ba yung training na sahod sa bpo company?
Iba iba po yan per company 😊
What about a Telco account giving a 11,500 basic pay? For entry level 🙂
Too low for telco. But it all depends on your goal. If you wanna try it first, then go for it. There are definitely better offers though.
They offered me 19,800 as base salary + night diff. 1.5k rice allowance and 200php transpo allowance per day so it's like 4k a month and there's a Completion which you'll get 12k i think etc..
My 1st day is May, 30, 2022.
No bpo experience.
What company po yan?
(2)
is Ab in English graduate can be a call center agent?
Any course will do
Hi, totoo ba na sa araw na pumirma ka ng kontrata, automatic binabayaran na yung araw mo kahit di ka pa nagstart?
Di naman. Depende yan sa start date mo.
May ibang arrangement lang na babayaran ka to wait for your start date para di na lumipat sa ibang company pero bihira lang yun.
Sutherland offer 13k monthly here in legazpi.
Awts 😎
@@ReaNinja sainyo mam mag kano po?
Hello po sa training period po na ay bayad per day? Just incase po na di mo matapos yung 1 month training dahil pinahinto ka na po, may makukuha ka parin po ba? Thank you po
Training is paid. You'll get what you've worked for.
I actually passed my interview earlier and they actually offer me 14k, guess my company is not generous enough.
What company po. Same as me range at 14k
Anong company Po Yan?
@@dianelouiseescurel9971 what company po kayo?
my first BPO job was 2014 and its 18K full package. Fast forward to 2021 im now in 70K. time flies.
Niceee ❤️
hope all 💕
Are you still in BPO, Nico?
Naol
Oh, and people in French earn $1000 as an agent
Good for you. Philippines is soooo different.
12k local accnt
May contract po ba sa call center kung ilang months ka sa kanila magwo-work bago ka magresign?
Walang ganyan. Usually naman full time or part time.
hello ma'am the company offer me 14,000 per month plus 500 allowance and 2,000 for rice allowance, do you think it's enough salary now a days?
It's not that much nowadays but thats what most companies offer. It's a good start especially if you dont have work experience yet (and if you're single or have no one to support).
Mine is 15k basic. Im a newbie here. Ms rhea makatarungan po ba yon? Naririnig ko kasi yung iba mababa daw po.
Depende kasi sa type of work nyo or level of difficulty. For starters, 15k basic is acceptable although yes, a bit lower than bigger companies. Not bad na rin to gain experience.
Your basic salary is higher than mine for a newbie 13k basic. What's your company?
@@ReaNinja Yeah. Actually Im contented now about it. 15k basic plus 1k monthly allowance plus incentives plus if ever ot and night diff is too good for a newbie hihihi 😊❤️
@@jansenparadero2294 13k? is that a local account? Mine is international acc.
Oh i see. 16k monthly package right?
Whats the story about your cell phone case? I'm very curious 🤔 an elk? And why that in particular 🤔 lol
Because I feel like I was a deer in my past (and maybe present) life ;) www.reagene.ninja/2018/09/deer.html
Hi ms. Rea . They offer me 25K package then my allowance which is 2k. But in the basic salary indicated 23K? Bat po ganun? It supposed to
Be 25K tama?
25K is all in including incentives and allowances if you’re eligible but without those, you only really get 23K
Hi, @Rea Ninja I got my job offer 24500 package. Im a newbie in international pero may exp aq for local financial company. Sa laki ng package parang kinakabahan aq sa account😂. Multi Q telco account any idea about this account?
Probably a new one 😊 go for it. Congrats!!
how much is the increase usually?
Really depends on the company and your performance.
Aww, they offered me 12k for basic pay.. but tha’s okay 😅
Hi Miss Rea. sorry but I have to ask. I was scrolling down to this BPO company’s rates and comments. One comment says that her cousin thought her salary is 16k. She’s been training for 2 months and every salary she gets is only 3500 to 2500...... Im planning to apply to the same company but my concern is why did she only get that amount of salary? I don’t want that to happen to me, especially that I have a baby to feed. Thanks in advance 🙏🏻😭
Hello, when she said she thought her salary is 16k, is it on her contract? Also, there are a lot of things to consider such as govt-mandated benefits and salary deductions, and/or attendance. So it's not gonna be 8k every payday - though 2500 or 3500 is way below. Maybe around 6k net pay sounds right. Best to confirm this with HR before you accept the offer.
Rea Ninja thanks Miss Rea for the info.. so it is possible that if you are late or absent during your training they will deduct your allowance or salary?
No BPO experience 18,500 + 20% night differential...talo?
What company po to sir?
What do you mean by 12,000? 12thousand per cut off or 12 thousand monthly? Sad to hear if 12,000 monthly ☹️
Monthly. Which is why I mentioned I hope nobody's giving that anymore.
13.5k salary package? Is that good for beginners
Small nowadays with the inflation :(
anong company po kayo?
hey ninja please notify me i want to apply a call center this year, for my experience i mean first time job . i understand english but not so good speaking english and i am a fast typer on comupter because i am a gamer you know i want you to answer me . mattanggap kaya ako ?
I’m having second thoughts now,cnx texted me to sign a contract with their seasonal account with basic salary of 13k,plus 2k non taxable allowance,is it worth it for a first timer?
The thing is.. that's really what a lot of companies are offering now especially to entry level applicants. I suggest you try it first and gain the experience, see how you like it. Besides, it's a seasonal account so it's not going to be up all year. You can always find something better as soon as you're already confident with your skills. All the best!
2023 na pero may nag ooffer Padin ng 12,226😢 tas Telco acc pa hays
Sadt :(
Hello Rea,
I want to ask if everytime na mapopromote ng position, dapat po ba may salary increase and signing contract about that or wala po.
Example from advisor naging Senior advisor po then nadagdagan sobra yung task na pinapagawa?
Thank you po Sana manotice mo po ako. 😃
Dapat meron. 🙂 If sinabi talaga na promotion yan, you should be sent an updated contract.
Thank you po.
@@Komigameplayph ano ibig sabihin ng salary with allowance? Yung allowance ba cash mismo na ibibigay every month? Forgive my ignorance 😆
hi ma'am, thank you for this video. may i ask if a package of 16k basic pay + 2k allowance a reasonable salary for a tech account in stl? im an shs grad and no working exp but have a good com skills. i hope you can reply to my comment, i got a JO today and im trying to know more. thank you po.
Ok for starting salary.. especially if you're not supporting a family.
20k package is that ok po?
That's an acceptable starting salary here in the PH 🙂
@@ReaNinja thank you Ms.Rea. 😊
May de minimis benefits po ba ang mga bpo employees?
Yes 🙂
Thanks po ☺
Ask ko din po pala kung pano po maaavail ang benefits na to?
Meeon bang galing na dito sa CNX?, How much kaya starting salary nila with US Telco account?. Thanks.
May night shift din kaya kahit local accnt ?
Meron din. Depende sa company.
@@ReaNinja hala thank you sa reply ma'am.
Ilang months ba contrata ? May endo po ba ?
Full time usually
Ang ibig ko pong sabihin sa tanong kung gaano katagal ung ibibigay na contract if ever na mahired ka po sa unang pag kakataon.. at kung may end of contract po ?
Hi po! I just want to ask kung how many hours a day po kau nagwowork? And araw-araw po ba?
8 hrs/day work + 1 hr lunch, sa iba included na yung 1 hr lunch sa 8-hour workday. 5x a week po
@@ReaNinja Thankyou soo much poo sa pagsagot❤ . Your channel po is so informative for me,I also want to apply din po para makatulong sa family ko
hi rhea may salary naba pagtraining？
Yes
@@ReaNinja thank you po ❤
hello po i know this is a late comment,, nagtanong po ako don sa friend ko na call center ang sabi niya 15k to 20k daw po yung starting at every 15 days/kinsenas na po. Is that true?
Yup tama naman. Depende lang sa company how much base pay nila
@@ReaNinja thank you po
I know this weird question but ung salary po ba na 15k or 20k ay every 15 days po ba un or monthly salary?