Seeing you cover this story feels equivalent to making it on Oprah or the National News. Who doesn't know, love and respect the lady behind LongHairPrettyNails channel. I really appreciate you taking the time to shed light on the situation and be fair about your opinion on it. -May you, your channel, business and family continously be blessed and prosper. -Dipped in Pretty
I like how although she didn’t like the company she still gave her honest opinion and didn’t let her negative experience influence her thoughts on the products
youre so well-spoken and fair when reviewing the products; despite your negative personal experiences with the company. i enjoyed this thoroughly. super talented.
@@itzAurora_Xoxo would you tell a white woman that? Why wouldn’t she be able to speak clearly? Tf ? Yall are wired and don’t come to me talking bout I’m BlAcK cs stfu
My fellow white people. Chris Rock has a bit about white people calling him (or black people) well spoken asking you to think about the last time you call a white person well spoken. Never. Then, just retire that expression. It is like when your husband tells you TONIGHT you look nice. (A backhanded compliment with an implied insult ).
Daliyah 101 it’s very true I love how she really doesn’t have that much haters because she isn’t controversial she gives honest opinions even if she ever had problems with them
I run my own tiny Etsy store and packages get lost or stolen frequently. I am more than happy to replace or refund items and cover shipping costs because that's what you should do. A bigger company can afford it more than I can, there's no excuse for his behavior.
I’ve actually had my nails done by Max a long time ago in Tucson before he was famous, he was pretty chill back then and funny. Sounds like he’s not so nice anymore with the success he’s gotten ☹️
But he says he like ratchet stripper nails but he speaks slang like black and Hispanics from nyc, dmv, etc. he speaks 4 languages so I’m not sure who really trying to be but he says he doesn’t care for Jeffrey Star or be compared to him!🧐
@@unionpresident7704 i find that people like him that don't like each other, only dislike one another because they're basically the same and they can see the other person's issues but not their own😬, so yea, totally agree
I hate that he called dipped in pretty ratchet. She is well spoken and professional. It really rubbed me the wrong way. Stop calling darker-skinned women ratchet for no reason. Not nice.
Nail XRT He rubs me the wrong way too. He is of Mexican descent and of a darker complexion. He is from my home town. He wears makeup to hide his brown skin and had surgery to look more like an anime character. As a fellow Mexican, I feel like he isn’t embracing his roots.
Miscellaneous Cell I’m completely for people looking how they want, but it definitely feels like he is trying to erase his roots almost. I didn’t even know he was Mexican!
Customer service is very important to me. Hearing him say “she only has 1,000 views” as if that made her less than 🤦🏾♀️ He could have reached out to her and worked with her if she was doing something wrong 🤦🏾♀️ And so happy you gave an honest review about the product even though the owner is a mess 😂🤣
I agree also her review and those 1,000 viewers/subs are possible sales. I wouldn’t care if they had 10 viewers, those are possible sales if she reviews and gives positive comments. I mean right?
EXACTLY!!! I felt bad for his reject @$$ when people started hating on his quirkinesses on Suzies? video... Cause I don’t stand for the whole picking on people for being different - Just to see this video & realize I was defending a hateful 🤡 The content of his character... he truly is just TRASH - Placing people’s value based off their subs 🤮 He’s a wanna be J*
I totally agree with your CS issues. When a customer has a damage issue, the only thing the company should do is replace the item at no charge, or refund the price and let the customer keep the item. I agree that CS is the heart of a company and it is important to care about your clientele.
@@wioi if the company wants to send a pre-paid shipping label they can have the item back. Customer shouldn't have to pay for postage to return something the company should have done a better job packaging in the first place. For something like leaky monomer a reputable business will just resend a new bottle or refund without asking for the damaged item back because it's cheaper for them to not have to pay for a return label on something they can't even resell. Not like the post office even wants people shipping returns of leaky monomer bottles.
As a business owner I think it is SO tacky to talk shit about your customers especially publicly. He should be open to criticism and back any and all statements professionally and with facts. Whew chile...a lot of these new game entrepreneurs are something else 🥴
Exactly! Constructive criticism is so important for business ventures! If everyone lied and praised your crappy product youd have more cfappy products. Listening to customers and tweaking issues ensures you are perfecting your craft. Blows my mind. It's definitely immaturity imo.
You're right, some of these new entrepreneurs have the game wrong! Like how are you going alienate or talk bad about your clients or future clients, you must not want business.
WORD ! Now a days people get products in high quantities for cheap , slap their name on it try to sale it for an arm and a leg and act like they’re manufacturing themselves .
Girl yes!! Whether the shipping issue was his or not, there are better ways to handle unhappy customers. If you want your business to succeed, you need to listen to feedback and respect the people who are paying you for your so called quality products. Also, why is he so salty about bad reviews?? That’s part of business! I work in customer service and deal with angry customers frequently. The very basis of customer service is to turn an unhappy customer into a lifelong customer. Telling a customer “well you buy our product a lot so we’ll just deal with you next time” is so cringey.
I was one those who requested this so 😊 thank you! I wasn’t aware of his attitude until after ordering and just like you I got that same long disclaimer. I had become interested in doing my own nails prior to the stay at home order so it just turned out to be perfect timing. The shipping was taking forever, or at least to me it was, I emailed him and I ended up getting two day shipping through FedEx.... which I definitely appreciate. However none of the excuses his past actions which are probably indicative of his current actions 🤦🏽♀️ A great product does not excuse bad customer service. I appreciate your honesty and awesome tutorials
Yes girl! You're absolutely right! She did very well with giving an honest review even with her personal opinion! You definitely picked the right person to review this!
What really shows he doesn't care about customer service is in his live he says he heard someone made a negative review and FOR ISSUE #1 - he wasn't going to watch because she didn't even have 1k views so he thought of her as NOT relevant and ISSUE #2 how can you not even bother to watch the video & hear out your customer and see what the issue was with YOUR PRODUCT so you can make it better if need be? All because he didn't wanna "give her ad revenue" cause he got butt hurt over a bad review like really dude. You can't take some criticism?
IsaiahTheGreat took the words outta my mouth! Even if you have a great product... if you treat your customers as “unvalued” then... they’ll go somewhere with hospitality and common knowledge of “customer is always right.,. Even when they’re wrong.” (Like your wives!) 😂
The “some ratchet” part really didn’t sit right with my soul. He reminds me of a certain male beauty influence whom I rather not name.... 👀 issa no from me sis but you killed them nails despite all ah dat
I love that you have integrity whenever you're reviewing products. Still not gon buy cus I don't have time to play "is this service finna be good or nah-roulette"
That man is so rude saying she didn’t know what she was doing. Man I can’t believe he’s so selfish to think it was her fault that he has crappy products. (Btw I’ve never gotten over 10 likes on a comment thank you!🙏🏻)
Even if she had done a step incorrectly (she didn't), a company should work for their clients and try to make things right. Not insult and belittle them.
True but in this video she did say that their products are good and that she really liked them but he is a trash man for saying that and he didn’t have to be extremely rude even if she did mess up that’s his fault because she was relying on the website in order to get all the right stuff and it is so unprofessional to call out someone like that and he needs to keep his mouth shut
His products don’t even contain the ingredients and when I tried messaging the company for them, they never got back to me despite me asking multiple times yet they would get back to you if it’s regarding your shipping info lmao 😂
I’m sorry but even their websites looks so unprofessional. I’ve wanted to order from them before and I have backed out because I’m not even confident in ordering the correct item. The owner, Max, has been in a few videos with Suzie and every time he rubs me the wrong way. The way he talks about his 123Go nails, you would think he invented it and it’s the best thing on Earth. Especially how he talks poorly about press on nails. He acts like his nails won’t bend and crap, but they do. Just like press ons. Like I’m sorry but some of us are able to make press on nails last for weeks. 🙄 He needs to be humbled. Because he is FULL of himself and his company.
So, true. Max should done a video chat with the woman who said the nails were very flimsy so that he could see for himself or he could have sent a representative the Nails to check out. He does have a way of acting very childish and a bit conceited about himself and his products but he needs to remember that there are always things that can go wrong with shipping as well as manufacturing and packing nothing is 100% perfect also I have seen other videos where the same thing happens with the nails so you would think that he would really take that issue to heart before he damages his own image as well as the company's
Honestly looks like a 5 year old edits his photos and manages the website. Not intending to be rude, but I cant order from a company whom has a terrible marketing plan, and lack customer service skills...
Are you left or right handed? I cant believe how good you are with both hands I just watched you’re NCE review and then this one and seems like you’re Ambidextrous
Hey Sarah! Thank you so much 🙂. I'm left handed. I've been practicing with my non dominant hand for so long that I guess I've gotten pretty good with it lol.
@@Longhairprettynails Hi honey! I've ordered from him to and A LOT of money at one time. It was the worst experience ever. Even before covid took over 1 month to get to me from Arizona and I only live in Carson city NV. It's unfortunate to, because once I did get my huge order I did really like the products. Im still using them on my clients to this day and I have a huge reservation about ordering again in the future for sure. I did want to ask you a question about the base gel, mine smells like a few girls vomited in that tiny bottle after a week long Bachelorette party and a lot of tequila. It is absolutely horrendous. That's the only way I can explain it. The smell is so strong and nauseating that it makes me ill. I cover my face with my shirt and hold my breath. My nail clients even asked me not to use it which is fine with me. It works great though but omg the smell. And its even worse when its time to remove it with the drill. 🤢🤮 So, i guess I'm just curious if yours has a smell, i noticed that you didn't mention anything about smells of the products. The Shinee top coat is everything though. Of course I did write MANY times to him and his horrible customer service and nothing was ever resolved for me either so you are definitely NOT the only one with issues from enail couture. I've been doing nails almost 30 years now and I have NEVER had a shopping experience like this before or had a product make me get that sick to my stomach. I do want to end this on a good note though, and not about him, your nails are beautiful, your work is amazing and I love your videos. Thank you for taking the time to do all this and for sharing with everyone 💕 take care. Xx Giamarie
I know ppl asked for this review but I wish you didn’t do it! He didn’t deserve your business and he doesn’t deserve exposure on your page because ppl like him probably thrive off of “all publicity is good publicity” I can’t stand bad customer service! It’s literally your only job as an entrepreneur! Love your nails tho😍
I felt the same way until she played the clips of him calling someone derogatory names and how he disrespects people that have problems with the items they purchased. I think she played it just right exposing him this way.
reading these comments made me feel better about getting immediate bad vibes when watching suzie's videos with him....i thought i was being mean and judgy but good to know many felt the same way
@Ane Calvo hah! So is white fragility. Check out Dr. D'Angelo, she has a UA-cam video on just trying to talk to white people. I agree, dude is Hispanic but uses plastic surgery to make himself Asian, which is his choice yeah, but still, creepy. Suzie, love her videos, but she made a mistake having him on & she does support a ton of small business owners in the biz w/o knowing they're not all in it to help others out, but themselves.
Ane Calvo - He is 100% Mexican!! How do you attribute Evie’s success?! If white privilege is a thing then why do 1/2 black & 1/2 white identity with their black side on?!
I won't purchase from enail anymore, either, after this whole situation. If anyone is ratchet, it's Max. Also... my 123 Go nails were bending too. I bought everything from the kit, so....
The reason his didn't bend is because he added a layer of souffle gel ON TOP OF the gel tip. Check out his video with Suzie from Nail Career Education. BIG discrepancy from the instructions on the website....
Wow no I am mad I recently Ordered from him LOL and it’s been a week and I have zero updates on my order 😑😑😑 I had no idea his character was like this and now iam mad i put my money into his crap 😂😂
I’m sorry but we all know why she was called “ratchet.”And all the bye felicas meanwhile he can be so buddy buddy with other certain you tubers. So happy you put this up im never buying from him.
OOOOOH MAX ESTRADA GOT ME FUCKED UP LOL So he’s implying since you’ve shopped with him several times before THEN you’re going to do it again ..... that’s when he will send you another monomer . Nah he trippin Run me my monomer now !! 💁🏽♀️🤌🏽🖕🏽
I just discovered this UA-camr about 3 hours ago and I’ve been watching quite a few of her videos since then. Lol. Then I saw this video and this woman’s integrity and sticking to her honest opinion even though the owner has left a bad taste in her mouth... two hands way up! 🙌🏼 honestly you don’t see this kind of class and character on some of these beauty youtuber’s posts these days. Long Hair Pretty Nails.. what a REFRESHING and WELCOME channel find. You just gained a sub lovely, happy to be here! 😊 now if only I’ll stop being lazy and actually get around to doing my nails one of these days 😖🤣
Hahahha there’s a lady who commented on a post On Max’s IG something along the lines of “I hate entitled people like that” in reference to your video.... and how she won’t be watching you any more. Girlllll as your lord and savior max said in that disgusting live “Bye Felicia” This is why we come to this channel, unbiased reviews and full transparency. You gave an honest opinion based on experience (good & bad) whilst being professional.... and I for one am here for it!
She hates customers who feel entitled to undamaged products and decent customer service? 🥴 That makes no sense. Customers ARE entitled to that. It's the whole point of being a customer Max and his brand and following are a mess.
To this day, none of my emails were ever answered. I get his newsletter twice a day every day though 🤷🏽♀️ and after that whole situation, I agree. That treatment was horrible. Kiara Sky is much cuter and way more professional.
Kiara sky doesn’t have the best customer service either. I ordered 200 dollars worth of glitter from them and hated half of them because they looked nothing like the online pictures on their Instagram or website, and didn’t match the descriptions. Sent them pictures after my call with them and they never replied. Not happy with them at all, especially since it was a giant order.
I’m sooooo glad you did this and included the clips of that disgusting,racist FB live. There’s no way his business should still be up and running after that. If that situation wasn’t bad enough, a multitude of people having purchase/shipping issues with orders and them(him) taking measures to ensure that it’s not their fault if anything happens to your packages, it’s sad.
Unfortunately, for him, his 'statements' about not being responsible are full of sh*t. He IS responsible based on many different laws that are well in place and he can't get around that.
People with common sense know shipping issues are not the company’s fault however you expect them to resolve it because they charged you and have your money 🤷🏽♀️
@@Sisss777 you need to do some law work then, here i did it for you www.americanbar.org/groups/business_law/migrated/safeselling/fulfillment/ www.consumer.ftc.gov/articles/0221-billed-merchandise-you-never-received www.consumerreports.org/cro/2010/09/your-rights-as-a-consumer/index.htm www.usa.gov/before-you-shop#item-35232 Alex Neill, managing director of home products and services at Which, says people are confused because they don’t know whether to contact the retailer or delivery company, but the answer is clear. “Take your complaint to the retailer and don’t be fobbed off.” Consumer disputes website Resolver received about 60,000 complaints about online purchases and deliveries last year - a rise of 177% - and they keep rolling in. Its money expert Martyn James warns that while the law is on your side, “we regularly see websites mislead people about their right to return items or shift the blame”. Retailers should be able to pin down where the driver was, who signed for the item, or where it was left. “The onus is on them to prove you received it, not the other way around. You can still complain to the delivery company about “rude staff, damaged parcels, or missed dates”. Bad timings You are legally entitled to expect deliveries within the time frame agreed with the vendor or, if no time slot was agreed, “without undue delay” and not later than 30 days. If this does not happen, you are entitled to a full refund, as stated in the Consumer Contracts Regulations 2013. If you paid a supplement for a specified time or date of delivery, you can demand this back. If your parcel is damaged or faulty, the retailer must refund or replace it.
it's unfortunate because max seems to have really good products but he's lost me with the attitude. i'd rather support a smaller, kinder company than someone like him. also, super mature review! :) you gave an informative and unbiased opinion which was really helpful, thanks!
👏🙂 *My problem with Max Estrada is that he pushes the "designed in the USA" as if it was the exact same thing as 'MADE in the USA'... 🤨 Like, gtfo of here with that nonsense- you have your products bulk shipped from China and then you slap your brand label & stickers on them here in the US. That does **_not_** make it a US product. He's skeezy, sleezy, and thinking he can fool people by changing it to "designed". 😒 Max girl, BYE.* 😂
Yes that’s is why there are long waits for shipping, he is waiting for the bulk to come from China and repackage it. I’ve seen a lot of his fools on wish, and the cheaper bits are def cheaply made.
True. I've only placed one order w him to try his products, it took almost 2 mo to come in and I one of the items I got was a dappen dish and it was in a Chinese box and said it was a candy jar? Made in USA my ass.. 😂
I have thought about ordering from this company before and I’m glad I didn’t, no customer should be treated like that thank you for sharing your experience! Your work is amazing!
I ship stuff all the time via USPS and he is right that once the package is dropped off with the PO how it is handled is out of his hands. However, shipping a bottle full of liquid should be bubble wrapped and shipped in a box, not a bubble mailer. That was negligence on his part. And, if he's shipping priority, that automatically comes with shipping insurance so if the items are damaged upon delivery he can file a claim with usps, ship out replacement products and he won't be out any money or product. That's just bad business And edit to add: calling a customer "ratchet" publicly on your social media platform is not only unprofessional but very RUDE!
I honestly think it's a shame that someone who has managed to actually create cool products and a previously nice brand image, let's his own ego destroy the brand like it's nothing. Like why are you throwing all this away over your personal opinion? (And with you I mean Max!)
@@GayMarcoting I noticed you have nothing to say towards actual customers who are complaining about this man's less than stellar policies with regards to products they ordered taking forever to reach them. I hope you're on his payroll because you're vouching hard for someone who has tons of people with firsthand experience dealing with his unprofessional attitude. I hope you getting a check every time he disrespects his customers and I hope all of your bills are getting paid when he criticizes his customers for things that aren't their fault but his. I hope you're swimming in cash from this dude otherwise this is pathetic and you need to find something better to do with your time. 🌺🌸
WOW. I use ENailCouture files but after seeing this he’s lost another customer. How can a “professional” nail tech not just criticize but blatantly shame another tech just because his product didn’t work for her? It’s called THICK SKIN Max. If you can’t handle bad reviews maybe look into a different career. Maybe as a drama channel? 🤔
I wouldn't buy his shit just off the fact of his nasty customer service. All about getting your money and wanting to grow his clout off of your purchases.
I am soooo happy I watched this video! I was about to place an order with them but now I just can't do it. I can not support someone who is so disrespectful and unprofessional. His response was completely unacceptable. As always, you are awesome and very professional, your videos are my favorite. Thank you for sharing. BTW, I'm loving your nails on your right hand!
Suzie reps his stuff so hard when he doesn't seem like a very nice person. And I won't buy from anyone that treats their customers in that way. If I pay for something and don't get it yes it is the responsibility of the seller.
Well, Susie gives off a stuck up vibe in her video too. She always gives back handed compliments when working with cheaper stuff, but not everyone can afford professional products like she has or even the access to it without a license.
@@xBruiseVi0letx I have notice the backhanded comments to in the video and after see long hair pretty nail doing the review on her acrylic products, I'm having different feeling about her now
I know that makes me sad, I think she just being too nice maybe? Or he knows she's big so he treats their encounters differently. Like that video they did together with his nail foil transfer! His product bottle had a misspelled word plus the transfer foil job he did was not great LOL
The thing that annoyed me was how small the little storage tin was!! All the files & brush barely fit in it lol. You'd think they would make a big one. Like a lunch box looking type carrying tin so you could fit all then tips & gels & lamp etc in it... Also that design is 🔥🔥🔥🔥 Good job👌🏽
Even though you had a bad experience with the customer service of this product I love how you still didn’t bad talk the creator or product and still gave the product it’s moments if given CHOOSE THE HIGHER ROAD!!💅🏽😇 LUV UR VIDS UR REALLY TALENTED!!
"This is the intro to the long hair pretty nail show yea" I love you so much and the intro omg I sing along to it all the time I stay up late to watch your videos since I like in Ireland and there is a time difference 💙💙
I haven’t had issues with ordering and I do love the products but after seeing that live when he said what he said. Then seeing her video. I was shocked. Then I had seen a live shortly after that and he brought up people came for him for saying “ratchet” but yet never apologized for saying it. Just snarky about how people came for him for saying it. I decided he wasn’t the kind of person I wanted to support any more. Especially after the “if it’s lost in the Mail or you have issues it’s on you.” That’s not customer service at all. So disappointing, his products are awesome and he could go far if he would keep his mouth shut and do right by his customers. Maybe she got a bad batch of 123 go nails who knows but at least investigate instead of insult n right off the bat
I know it is a long time for me to comment on this video, just saw it. Anyway, now I know why I LOVE to watch your videos, your real dedication to your viewers. Your professionalism comes right through! Even though you had issues with this company you still went ahead and did this video for your viewers when asked and you spent your own money and you were very pro about how you explain your issue and yet you give the most wonderful comments about the product! And your voice is so soothing and honest. Not one mean negative reaction from you. I respect that. I will pray that you and yours continue to be blessed and may your channel keep growing. Thank you
I never heard of this brand until I saw this video. He won't get any of my business, ESPECIALLY after referencing a customer as "some ratchet" I peeped the undertone he ain't slick. Very unprofessional.
I'm new to the nail world and actually considered ordering from this company. After seeing SEVERAL negative reviews about customer service and the time they take to ship the products I changed my mind. After seeing that clip it just solidified for me. By the way those nails are 🔥🔥🔥🔥
I’ve only ever seen him in a NCE video, but he gave me bad vibes. There are a lot of awesome male experts and brand owners in typically women dominated spaces, but he definitely gives off the vibe of expecting success and praise just because he managed to find of niche in one of these spaces. I only watched the one video, but he also seems like a culture vulture? 🤷♂️ I’m not interested enough in his products to expend anymore energy trying to figure out if my instincts are right or not. It seems like my aversion to him saved me some $$ though.
coconut gelato Him attempting to teach Susie and cameraman random Japanese words out of NOWHERE. I called my Japanese husband over to show him and he was so put off to say the least. Culture vulture to the *MAX*
yeah i dont know if hes trying to turn himself into some sort of living geisha doll or what but yeah i peeped that too. plus to me it always seems like his knuckles are dirty....
YES! Also, all of his product have "designed by Max Estrada" on them. EVERY SINGLE PRODUCT. Not just on the kit or original packaging. It's every little piece of anything he sells. Which to me is too much. He's definitely a culture vulture and thinks way too highly of himself.
hello maam. I would love to take the opportunity to say I enjoy all your videos. your voice is actually so soothing and peaceful. I follow your videos without interruptions then replay to learn from you. I appreciate the the maturity, sensitivity, and occasional chuckles. Feels like I'm sitting there with you! YOU'RE ABSOLUTELY ONE OF MY FAVORITE UA-camRS! THANKS
I just started following you and I love how you always go over every nail prep in each video no matter how many times I watch. I definitely go that part down! Keep doing what you do beautiful 😍
@@sarahlouward7744 which I thought was weird, because Suzie looked so out-off and uncomfortable with him the whole video. Which I understand, because I knew nothing about his shady ass, and I couldn't even stand to listen to him speak.
I ordered from him once and for one.. it took almost 3 weeks to get my 2 products. One of the things I got was the gem gel. During this time I was really exploring resins and gem gels so I had a different product in each nail. His popped off first. He can rant all he wants and make an excuse about how we use it incorrectly or whatever but girl! If your product is that complicated to use I’ll pass. I also don’t understand why he had to speak about a bad review like that... he couldn’t given the girl GOOD advice, instead of calling her ratchet. So unprofessional
Roxana Mendoza you made a good point. That was an opportunity for him to go live and show how he thinks his products should be applied. Or give his fans tips/advice not be mean.
@@temporary7825 I've been using his products for 3+ years it's a good brand but their website is unorganized & he is a snob when responding emails but don't get discouraged his quality is really good
I agree 100%!!! I've had some issues with them on Instagram! He is so rude and obnoxious. I don't think he's going to have that company very long if he keeps this stuff up.
I was gonna order but the website looked scammer like, he needs to humble himself and use the criticism to better his products, but nowadays people just want their asses kissed, I would of ordered if not for the many horror stories I heard about the owner .. and that ratchet comment was supposed to be racist
Yes!! glad I'm not the only one who thought that... it looks like one of those janky fake sites that those 419 scammers try to fool people with, lol. It's so clunky.
So I’ve been using the 123 since they came out. I have over 30 shapes, colors, lengths. You can use primer to etch your nails if you do t have an e-file. I love the press on gel and bubble gum gel that he has. I recommend the press on gel for flatter nails and and the bubble gum gel with higher apex tips like his 5x stiletto.
Thank you for showing that clip, that's why I would never order from there. All that disrespect, and bye Felicia. We need to say bye him, talking about her ad sense and not going to give her any coins. Man, so much more I wanna say but I'mma keep it cute
I tried to order these and it said it wouldn’t deliver to my address. I then saw an Aprés gel nail tip review and ordered theirs and had no problem at all and I love them and they were a lot less expensive! Glad I couldn’t get the max couture ones.
@@janeenbrown3126 I just noticed that we have the same name and spelling 🤩 I thought I was the only person with this spelling, so it is cool to see and nice to meet you 🤩
Some people actually brought it up in his live and he said he appreciated her review. When people were trying to talk bad about her review he defended her saying she didn’t do anything wrong
I love how even though she had customer service problems she doesn’t rant abt how bad the products are, she even says specifically good things abt it.🥰
*Raises my hand* I used her videos to have my nail tech copy her designs. Now since the pandemic, I watch to learn to do my own...I'll be saving myself $100s of $$$$$$ every month by doing my own nails.....lol. But once my nail tech opens back her shop, I'll only be going there for my eyebrows and pedis ONLY!!! lol I'll even show off my nails to them.....lol!!!!
I literally call my daughter in the room when you put up a new video. They love watching with me and your a lefty too!!! Not too many nail videos us left handers can watch and learn from. Thank you !!!
Seeing you cover this story feels equivalent to making it on Oprah or the National News. Who doesn't know, love and respect the lady behind LongHairPrettyNails channel. I really appreciate you taking the time to shed light on the situation and be fair about your opinion on it. -May you, your channel, business and family continously be blessed and prosper. -Dipped in Pretty
Did you get that from Amazon
P
Dipped In Pretty I commented on one of his instagram posts asking him if he’d issue a public formal apology and he blocked me
That's pretty mature to say❤
I remember that live being shared in every nail and hair group I was in.. I’m so sorry you even had to experience that.
I like how although she didn’t like the company she still gave her honest opinion and didn’t let her negative experience influence her thoughts on the products
She stay professional af while keeping it real lol
Evie is a professional. But, she got stories, too.
Yess
Yes I love Evie ❤
That part!!
I would love if you came out with a nail kit yourself. I would buy in a heartbeat.
Stephany Lewis yes
I don’t even do nails, but I would buy it just to support 🥰
100 times yes.
Hopefully it’s in the works. She’s almost to 1 mil subs!
@@avery7895 As of today, May 11th, 2020, she's at 1.01 Million subbies! #BOOM!!!♥♥♥♥
youre so well-spoken and fair when reviewing the products; despite your negative personal experiences with the company. i enjoyed this thoroughly. super talented.
Well spoken?
@@akharialewis3563 right wtf? Wym 🤣
@@itzAurora_Xoxo would you tell a white woman that? Why wouldn’t she be able to speak clearly? Tf ? Yall are wired and don’t come to me talking bout I’m BlAcK cs stfu
My fellow white people. Chris Rock has a bit about white people calling him (or black people) well spoken asking you to think about the last time you call a white person well spoken. Never. Then, just retire that expression. It is like when your husband tells you TONIGHT you look nice. (A backhanded compliment with an implied insult ).
@@BlueSky-ff4oy THANK YOU
I feel like she just handles things so well without hating like come on she is just my fav youtuber.
It’s true I watch her like everyday
IKR
Shes never been controversial like these other ones like sometimes I dont need all that drama. One of my favs too.
Daliyah 101 it’s very true I love how she really doesn’t have that much haters because she isn’t controversial she gives honest opinions even if she ever had problems with them
Jada Juice hahahah same 🤣
I run my own tiny Etsy store and packages get lost or stolen frequently. I am more than happy to replace or refund items and cover shipping costs because that's what you should do. A bigger company can afford it more than I can, there's no excuse for his behavior.
Poppy Rendall I would by from you just because if your customer service! What’s the name of your shop I’d love to check it out.
@@Lidiroyal it's poppygrxce, thank you! I sell resin jewellery 💕
@@poppyrendall847 checking out your etsy now! good CS does wonders :)
girl my bank account is not gonna be happy, ur earrings are so pretty !
@@MZB80 thank you so much! 💕
I’ve actually had my nails done by Max a long time ago in Tucson before he was famous, he was pretty chill back then and funny. Sounds like he’s not so nice anymore with the success he’s gotten ☹️
The way he calls the girl "some ratchet" just don't sit right with my soul
I thought it was just me. I came to the comments looking to see who else had that feeling. He way to comfortable.
And "Bye Felicia"......like really?
@@elenam9435 just terrible.
I felt the same way
@@elenam9435 GRASPING to use aave
Funny how he called her “some ratchet” but these types of nails were considered “ghetto” and “ratchet” not too long ago..
Factuals sis.
But he says he like ratchet stripper nails but he speaks slang like black and Hispanics from nyc, dmv, etc. he speaks 4 languages so I’m not sure who really trying to be but he says he doesn’t care for Jeffrey Star or be compared to him!🧐
@@unionpresident7704 i find that people like him that don't like each other, only dislike one another because they're basically the same and they can see the other person's issues but not their own😬, so yea, totally agree
@@gelleg dont know him but i do know some Mexicans think they better than everyone else and get a “fresa” behavior, thats what we call it in Mexico
He’s acts ratchet with that unprofessional behavior.
The fact that when he was like “ it doesn’t bend” and then I saw it bend 😭
ikr like byeee💀💀
I swear I saw it bending lmao
I hate that he called dipped in pretty ratchet. She is well spoken and professional. It really rubbed me the wrong way. Stop calling darker-skinned women ratchet for no reason. Not nice.
Nail XRT He rubs me the wrong way too. He is of Mexican descent and of a darker complexion. He is from my home town. He wears makeup to hide his brown skin and had surgery to look more like an anime character. As a fellow Mexican, I feel like he isn’t embracing his roots.
Nail XRT she is much more professional snd stuff totally agree with u .
Miscellaneous Cell I’m completely for people looking how they want, but it definitely feels like he is trying to erase his roots almost. I didn’t even know he was Mexican!
right?? its like he is invalidating her complaint bc she’s black 🙄
And with the way he looks... He's 100% the ratchet one.
Customer service is very important to me. Hearing him say “she only has 1,000 views” as if that made her less than 🤦🏾♀️ He could have reached out to her and worked with her if she was doing something wrong 🤦🏾♀️
And so happy you gave an honest review about the product even though the owner is a mess 😂🤣
Yes exactly... educate your customers not drag them WTH. He could keep them things with him, demeanor, train of thinking and all, smdh.
I agree also her review and those 1,000 viewers/subs are possible sales. I wouldn’t care if they had 10 viewers, those are possible sales if she reviews and gives positive comments. I mean right?
MzAbstractMind - That really pissed me off when he referenced her views! I stopped buying from his company after that!!
EXACTLY!!! I felt bad for his reject @$$ when people started hating on his quirkinesses on Suzies? video... Cause I don’t stand for the whole picking on people for being different - Just to see this video & realize I was defending a hateful 🤡 The content of his character... he truly is just TRASH - Placing people’s value based off their subs 🤮 He’s a wanna be J*
I will not be purchasing frm e NO couture
I totally agree with your CS issues. When a customer has a damage issue, the only thing the company should do is replace the item at no charge, or refund the price and let the customer keep the item. I agree that CS is the heart of a company and it is important to care about your clientele.
So you want your money back but you also want to keep the item? How about send the item back as well
@@wioi if the company wants to send a pre-paid shipping label they can have the item back. Customer shouldn't have to pay for postage to return something the company should have done a better job packaging in the first place. For something like leaky monomer a reputable business will just resend a new bottle or refund without asking for the damaged item back because it's cheaper for them to not have to pay for a return label on something they can't even resell. Not like the post office even wants people shipping returns of leaky monomer bottles.
As a business owner I think it is SO tacky to talk shit about your customers especially publicly. He should be open to criticism and back any and all statements professionally and with facts. Whew chile...a lot of these new game entrepreneurs are something else 🥴
Exactly! Constructive criticism is so important for business ventures! If everyone lied and praised your crappy product youd have more cfappy products. Listening to customers and tweaking issues ensures you are perfecting your craft. Blows my mind. It's definitely immaturity imo.
exactly
You're right, some of these new entrepreneurs have the game wrong! Like how are you going alienate or talk bad about your clients or future clients, you must not want business.
WORD ! Now a days people get products in high quantities for cheap , slap their name on it try to sale it for an arm and a leg and act like they’re manufacturing themselves .
Girl yes!! Whether the shipping issue was his or not, there are better ways to handle unhappy customers. If you want your business to succeed, you need to listen to feedback and respect the people who are paying you for your so called quality products. Also, why is he so salty about bad reviews?? That’s part of business! I work in customer service and deal with angry customers frequently. The very basis of customer service is to turn an unhappy customer into a lifelong customer. Telling a customer “well you buy our product a lot so we’ll just deal with you next time” is so cringey.
I was one those who requested this so 😊 thank you! I wasn’t aware of his attitude until after ordering and just like you I got that same long disclaimer. I had become interested in doing my own nails prior to the stay at home order so it just turned out to be perfect timing. The shipping was taking forever, or at least to me it was, I emailed him and I ended up getting two day shipping through FedEx.... which I definitely appreciate. However none of the excuses his past actions which are probably indicative of his current actions 🤦🏽♀️ A great product does not excuse bad customer service. I appreciate your honesty and awesome tutorials
Yes girl! You're absolutely right! She did very well with giving an honest review even with her personal opinion! You definitely picked the right person to review this!
I love how she’s not afraid to complement them even though she doesn’t like their Service.
What really shows he doesn't care about customer service is in his live he says he heard someone made a negative review and FOR ISSUE #1 - he wasn't going to watch because she didn't even have 1k views so he thought of her as NOT relevant and ISSUE #2 how can you not even bother to watch the video & hear out your customer and see what the issue was with YOUR PRODUCT so you can make it better if need be? All because he didn't wanna "give her ad revenue" cause he got butt hurt over a bad review like really dude. You can't take some criticism?
xoPanchitaxo exactly not all products are perfect there can be bad batches
And it's odd how he said the tech didn't apply the product properly. How does he know that if he didn't watch the video?
And that’s why his business may go downhill
IsaiahTheGreat took the words outta my mouth!
Even if you have a great product... if you treat your customers as “unvalued” then... they’ll go somewhere with hospitality and common knowledge of “customer is always right.,. Even when they’re wrong.” (Like your wives!) 😂
I ordered from him and they are EXTREMELY unprofessional. I will never order from him again after and WHENEVER I get my tips.
The way he said "some rachet". I'll never buy his products.
Same... how rude! He seems shady af.
Why does he put his selfies on a thank you card wtf- also he’s looking more and more like oli london as time goes on and it’s creepy af
Ok so that's what it is? I didn't pay attention and thought he was putting pics of customer testimonies but noooo
and with that kpop idol wannabe look? Girl please
🤦🏾♀️😂😂
oLi EhoH
@@OnnaNiSacheAre right disrespecting my kpop guys with his ugly ass 😭😌
The “some ratchet” part really didn’t sit right with my soul. He reminds me of a certain male beauty influence whom I rather not name.... 👀 issa no from me sis but you killed them nails despite all ah dat
It was racist AF. I'm unfollowing his ass.
Marcelique pop off sis lol they just ain’t gettin my coins 👀
That part. Nawt a dime.
He seemed lowkey racist? I’m glad I wasn’t the only one that felt that.
Marcelique reaching? 200+ people also felt some type of way so how about you just continue to take your ass over to his shop and do what you gotta do.
I love her little giggles, they're contagious
I love that you have integrity whenever you're reviewing products. Still not gon buy cus I don't have time to play "is this service finna be good or nah-roulette"
"nah-roulette" I'm dead 😂😂😂😂😂
That man is so rude saying she didn’t know what she was doing. Man I can’t believe he’s so selfish to think it was her fault that he has crappy products. (Btw I’ve never gotten over 10 likes on a comment thank you!🙏🏻)
correct like he called her " sis " like they bought from you.
Preach
Even if she had done a step incorrectly (she didn't), a company should work for their clients and try to make things right. Not insult and belittle them.
im not trusting no man with a mickey mouse bowtie/ears and a horrible contour.
True but in this video she did say that their products are good and that she really liked them but he is a trash man for saying that and he didn’t have to be extremely rude even if she did mess up that’s his fault because she was relying on the website in order to get all the right stuff and it is so unprofessional to call out someone like that and he needs to keep his mouth shut
The guy: she didn’t even have 900 views at the time so what’s the point?
Me: and you don’t have any good reviews so what’s the point?
Omg he said that 😵
Coleene Quintana yep
900 views before he put her on blast. lol
he really puts his selfies on his thank you
cards.... i don’t like that
What a narcissist 😂
icy lee yeah 1:14
i was just about to say that... it has nothing nail related, like uhh okay.
His products don’t even contain the ingredients and when I tried messaging the company for them, they never got back to me despite me asking multiple times yet they would get back to you if it’s regarding your shipping info lmao 😂
@@jafk3177 hmm
I’m sorry but even their websites looks so unprofessional. I’ve wanted to order from them before and I have backed out because I’m not even confident in ordering the correct item.
The owner, Max, has been in a few videos with Suzie and every time he rubs me the wrong way. The way he talks about his 123Go nails, you would think he invented it and it’s the best thing on Earth. Especially how he talks poorly about press on nails. He acts like his nails won’t bend and crap, but they do. Just like press ons. Like I’m sorry but some of us are able to make press on nails last for weeks. 🙄 He needs to be humbled. Because he is FULL of himself and his company.
So, true. Max should done a video chat with the woman who said the nails were very flimsy so that he could see for himself or he could have sent a representative the Nails to check out. He does have a way of acting very childish and a bit conceited about himself and his products but he needs to remember that there are always things that can go wrong with shipping as well as manufacturing and packing nothing is 100% perfect also I have seen other videos where the same thing happens with the nails so you would think that he would really take that issue to heart before he damages his own image as well as the company's
He's just straight up disrespectful
The fact that he doesn’t embrace his true self speaks volumes .
I agree The website doesn’t look professional and is hard to find what you’re looking for
Honestly looks like a 5 year old edits his photos and manages the website. Not intending to be rude, but I cant order from a company whom has a terrible marketing plan, and lack customer service skills...
Are you left or right handed? I cant believe how good you are with both hands I just watched you’re NCE review and then this one and seems like you’re Ambidextrous
Also love the design 🙌🏻💕 great reviews, you deserve the following you have🌟
Hey Sarah! Thank you so much 🙂. I'm left handed. I've been practicing with my non dominant hand for so long that I guess I've gotten pretty good with it lol.
Oh wow I wouldn’t have ever guessed! I find using my other hand so difficult and I never practice so that probably doesn’t help haha
@@Longhairprettynails Hi honey! I've ordered from him to and A LOT of money at one time. It was the worst experience ever. Even before covid took over 1 month to get to me from Arizona and I only live in Carson city NV. It's unfortunate to, because once I did get my huge order I did really like the products. Im still using them on my clients to this day and I have a huge reservation about ordering again in the future for sure. I did want to ask you a question about the base gel, mine smells like a few girls vomited in that tiny bottle after a week long Bachelorette party and a lot of tequila. It is absolutely horrendous. That's the only way I can explain it. The smell is so strong and nauseating that it makes me ill. I cover my face with my shirt and hold my breath. My nail clients even asked me not to use it which is fine with me. It works great though but omg the smell. And its even worse when its time to remove it with the drill. 🤢🤮 So, i guess I'm just curious if yours has a smell, i noticed that you didn't mention anything about smells of the products. The Shinee top coat is everything though. Of course I did write MANY times to him and his horrible customer service and nothing was ever resolved for me either so you are definitely NOT the only one with issues from enail couture. I've been doing nails almost 30 years now and I have NEVER had a shopping experience like this before or had a product make me get that sick to my stomach. I do want to end this on a good note though, and not about him, your nails are beautiful, your work is amazing and I love your videos. Thank you for taking the time to do all this and for sharing with everyone 💕 take care. Xx Giamarie
@@Longhairprettynails your left handed same
The fact that his own website is misspelled in the disclaimer is hilarious to me
If you go to his site, all kinds of things are misspelled. I would never order from a company like that. Talk about "ratchet ", lol!
I know ppl asked for this review but I wish you didn’t do it! He didn’t deserve your business and he doesn’t deserve exposure on your page because ppl like him probably thrive off of “all publicity is good publicity” I can’t stand bad customer service! It’s literally your only job as an entrepreneur! Love your nails tho😍
I felt the same way until she played the clips of him calling someone derogatory names and how he disrespects people that have problems with the items they purchased. I think she played it just right exposing him this way.
Great response Lashaun!!
The fact he referred to her as “some ratchet” upsets my spirit on a different level
That man was really STRUGGLING to use AAVE 😂 does he even know where "bye Felicia" is from 😂
Indigo Quashie 😂😂 probably doesn’t watch “ratchet” movies 🤦🏽♀️
It doesn't look like he does😁😀
reading these comments made me feel better about getting immediate bad vibes when watching suzie's videos with him....i thought i was being mean and judgy but good to know many felt the same way
I love watching Susie's videos but I wish she would separate from him. Even when he is on her show he has such an attitude about him.
@Ane Calvo hah! So is white fragility. Check out Dr. D'Angelo, she has a UA-cam video on just trying to talk to white people.
I agree, dude is Hispanic but uses plastic surgery to make himself Asian, which is his choice yeah, but still, creepy. Suzie, love her videos, but she made a mistake having him on & she does support a ton of small business owners in the biz w/o knowing they're not all in it to help others out, but themselves.
Ane Calvo - He is 100% Mexican!! How do you attribute Evie’s success?! If white privilege is a thing then why do 1/2 black & 1/2 white identity with their black side on?!
@@BBB-rd2qi this comment doesnt even make sense
@@BBB-rd2qi what? I think the answer you need is, that mixed people embrace all of their sides?
i truly love that she put her difference aside and did this. it shows true character we need more people like her!!
I won't purchase from enail anymore, either, after this whole situation. If anyone is ratchet, it's Max. Also... my 123 Go nails were bending too. I bought everything from the kit, so....
He looks like a wannabe Asian
The reason his didn't bend is because he added a layer of souffle gel ON TOP OF the gel tip. Check out his video with Suzie from Nail Career Education. BIG discrepancy from the instructions on the website....
Tam Plays Exactly what I said on the video of the lady who had the bad experience. Smh.
BakuBabe lmao are you an Army? 😂😂💜
Wow no I am mad I recently Ordered from him LOL and it’s been a week and I have zero updates on my order 😑😑😑 I had no idea his character was like this and now iam mad i put my money into his crap 😂😂
I’m sorry but we all know why she was called “ratchet.”And all the bye felicas meanwhile he can be so buddy buddy with other certain you tubers. So happy you put this up im never buying from him.
Me either lost my business and all the people I knows
Me either
Typical ass kisser for THOSE other people but call that person ratchet (more than likely his main consumers) boycott his shit.
OOOOOH MAX ESTRADA GOT ME FUCKED UP LOL
So he’s implying since you’ve shopped with him several times before THEN you’re going to do it again ..... that’s when he will send you another monomer . Nah he trippin
Run me my monomer now !! 💁🏽♀️🤌🏽🖕🏽
Nah, he needs to be canceled. Not gonna be bothered. I'm only watching this so you get credit for the views and comments.
Babe thats what i said. Only for eve❤
“Even though I don’t want to” is such a MOOD 😂😂
I just discovered this UA-camr about 3 hours ago and I’ve been watching quite a few of her videos since then. Lol. Then I saw this video and this woman’s integrity and sticking to her honest opinion even though the owner has left a bad taste in her mouth... two hands way up! 🙌🏼 honestly you don’t see this kind of class and character on some of these beauty youtuber’s posts these days. Long Hair Pretty Nails.. what a REFRESHING and WELCOME channel find. You just gained a sub lovely, happy to be here! 😊 now if only I’ll stop being lazy and actually get around to doing my nails one of these days 😖🤣
We can leave him here in 2020 cause he’s a mess.
Gurl yes! Never bought anything from him, & I won't be chancing it!
Leave his ass in the quarantine 👏🏾
TEA TIME lmao
TEA TIME Yessssssss we leaving himmmmmm
💯
Hahahha there’s a lady who commented on a post On Max’s IG something along the lines of “I hate entitled people like that” in reference to your video.... and how she won’t be watching you any more.
Girlllll as your lord and savior max said in that disgusting live “Bye Felicia”
This is why we come to this channel, unbiased reviews and full transparency. You gave an honest opinion based on experience (good & bad) whilst being professional.... and I for one am here for it!
She hates customers who feel entitled to undamaged products and decent customer service? 🥴 That makes no sense. Customers ARE entitled to that. It's the whole point of being a customer
Max and his brand and following are a mess.
@@GayMarcoting Bye Felicia lmaooo
Marcelique oh this comment made me hurl.
nobody:
me at 11:00 pm: ThiS is THe IntRo tO THe lONg haIr PreTTy nAiLS shOw
Hahaha I love it!
Lmao. It's 00:53 in Vienna and I am singing it as well 😂👏👏
To this day, none of my emails were ever answered. I get his newsletter twice a day every day though 🤷🏽♀️ and after that whole situation, I agree. That treatment was horrible. Kiara Sky is much cuter and way more professional.
Jalyne Alexis I just had to unsubscribe because I was getting his emails everyday too and all with the same exact content! So annoying!
Lol yes mam 🙊🙉🙈 much cuter and more respectful indeed! Max lookin like a golden girl threw up on a wannabe intsta baddie 🤔
Kiara sky doesn’t have the best customer service either. I ordered 200 dollars worth of glitter from them and hated half of them because they looked nothing like the online pictures on their Instagram or website, and didn’t match the descriptions. Sent them pictures after my call with them and they never replied. Not happy with them at all, especially since it was a giant order.
I’m sooooo glad you did this and included the clips of that disgusting,racist FB live. There’s no way his business should still be up and running after that. If that situation wasn’t bad enough, a multitude of people having purchase/shipping issues with orders and them(him) taking measures to ensure that it’s not their fault if anything happens to your packages, it’s sad.
Unfortunately, for him, his 'statements' about not being responsible are full of sh*t. He IS responsible based on many different laws that are well in place and he can't get around that.
People with common sense know shipping issues are not the company’s fault however you expect them to resolve it because they charged you and have your money 🤷🏽♀️
Wait, his FB live was gross but how was it racist LMAO?
@@Sisss777 you need to do some law work then, here i did it for you www.americanbar.org/groups/business_law/migrated/safeselling/fulfillment/
www.consumer.ftc.gov/articles/0221-billed-merchandise-you-never-received
www.consumerreports.org/cro/2010/09/your-rights-as-a-consumer/index.htm
www.usa.gov/before-you-shop#item-35232
Alex Neill, managing director of home products and services at Which, says people are confused because they don’t know whether to contact the retailer or delivery company, but the answer is clear. “Take your complaint to the retailer and don’t be fobbed off.”
Consumer disputes website Resolver received about 60,000 complaints about online purchases and deliveries last year - a rise of 177% - and they keep rolling in.
Its money expert Martyn James warns that while the law is on your side, “we regularly see websites mislead people about their right to return items or shift the blame”.
Retailers should be able to pin down where the driver was, who signed for the item, or where it was left. “The onus is on them to prove you received it, not the other way around. You can still complain to the delivery company about “rude staff, damaged parcels, or missed dates”.
Bad timings
You are legally entitled to expect deliveries within the time frame agreed with the vendor or, if no time slot was agreed, “without undue delay” and not later than 30 days.
If this does not happen, you are entitled to a full refund, as stated in the Consumer Contracts Regulations 2013. If you paid a supplement for a specified time or date of delivery, you can demand this back. If your parcel is damaged or faulty, the retailer must refund or replace it.
@@wendybabendy some people don't know that law like simz obviously doesn't know eCommerce law or FTC law
She deserves so much more hype her energy is so positive and she seems like a really nice person
it's unfortunate because max seems to have really good products but he's lost me with the attitude. i'd rather support a smaller, kinder company than someone like him. also, super mature review! :) you gave an informative and unbiased opinion which was really helpful, thanks!
👏🙂 *My problem with Max Estrada is that he pushes the "designed in the USA" as if it was the exact same thing as 'MADE in the USA'... 🤨 Like, gtfo of here with that nonsense- you have your products bulk shipped from China and then you slap your brand label & stickers on them here in the US. That does **_not_** make it a US product. He's skeezy, sleezy, and thinking he can fool people by changing it to "designed". 😒 Max girl, BYE.* 😂
Oh wow...now that's just horrible
Yes that’s is why there are long waits for shipping, he is waiting for the bulk to come from China and repackage it. I’ve seen a lot of his fools on wish, and the cheaper bits are def cheaply made.
True. I've only placed one order w him to try his products, it took almost 2 mo to come in and I one of the items I got was a dappen dish and it was in a Chinese box and said it was a candy jar? Made in USA my ass.. 😂
Carol yes but he’s trying to brand it as if it’s not is the point
@She who Knows All exactly!!!! The nail lamp, the practice fingers, and the gem tip box. As well as other things im sure.
i love how they did her so dirty and she still such a humble woman didn’t trash them at ALL 😌 i stan her
I have thought about ordering from this company before and I’m glad I didn’t, no customer should be treated like that thank you for sharing your experience! Your work is amazing!
I ship stuff all the time via USPS and he is right that once the package is dropped off with the PO how it is handled is out of his hands. However, shipping a bottle full of liquid should be bubble wrapped and shipped in a box, not a bubble mailer. That was negligence on his part. And, if he's shipping priority, that automatically comes with shipping insurance so if the items are damaged upon delivery he can file a claim with usps, ship out replacement products and he won't be out any money or product. That's just bad business
And edit to add: calling a customer "ratchet" publicly on your social media platform is not only unprofessional but very RUDE!
I love how even tho u don’t personally support the company you were able to give an honest review of the actual product!❤️🤩
I honestly think it's a shame that someone who has managed to actually create cool products and a previously nice brand image, let's his own ego destroy the brand like it's nothing. Like why are you throwing all this away over your personal opinion? (And with you I mean Max!)
@@GayMarcoting I noticed you have nothing to say towards actual customers who are complaining about this man's less than stellar policies with regards to products they ordered taking forever to reach them. I hope you're on his payroll because you're vouching hard for someone who has tons of people with firsthand experience dealing with his unprofessional attitude. I hope you getting a check every time he disrespects his customers and I hope all of your bills are getting paid when he criticizes his customers for things that aren't their fault but his. I hope you're swimming in cash from this dude otherwise this is pathetic and you need to find something better to do with your time. 🌺🌸
Marcelique You must make profit off of defending this man 😂. I hope he pays well.
quick refunds would have quieted this sooner.
WOW. I use ENailCouture files but after seeing this he’s lost another customer. How can a “professional” nail tech not just criticize but blatantly shame another tech just because his product didn’t work for her? It’s called THICK SKIN Max. If you can’t handle bad reviews maybe look into a different career. Maybe as a drama channel? 🤔
Exactly! I use most of his products and now I do much regret it
I wouldn't buy his shit just off the fact of his nasty customer service.
All about getting your money and wanting to grow his clout off of your purchases.
if he was a drama channel he would be one that kisses jeffree ☆'s butt
I can tell she pretty AF. I want to see her and her wedding dress.
Ik this comment is old but she shows her face on her vlog channel
8:58
Her nails would look so cute in the colors of the cuticle pusher!!!
These look amazing. You did a great job. 😍 . Thanks for the storytime
I am soooo happy I watched this video! I was about to place an order with them but now I just can't do it. I can not support someone who is so disrespectful and unprofessional. His response was completely unacceptable. As always, you are awesome and very professional, your videos are my favorite. Thank you for sharing. BTW, I'm loving your nails on your right hand!
sis dragged em .. & then said “alright” 😂😂😂
Suzie reps his stuff so hard when he doesn't seem like a very nice person. And I won't buy from anyone that treats their customers in that way. If I pay for something and don't get it yes it is the responsibility of the seller.
Liz P I get a really weird vibe off of him. Her too.. less so though. Maybe it’s just me. Idk.
Thats why I ordered some stuff because i watched it on Suzies channel.
Well, Susie gives off a stuck up vibe in her video too. She always gives back handed compliments when working with cheaper stuff, but not everyone can afford professional products like she has or even the access to it without a license.
@@xBruiseVi0letx I have notice the backhanded comments to in the video and after see long hair pretty nail doing the review on her acrylic products, I'm having different feeling about her now
I know that makes me sad, I think she just being too nice maybe? Or he knows she's big so he treats their encounters differently. Like that video they did together with his nail foil transfer! His product bottle had a misspelled word plus the transfer foil job he did was not great LOL
The thing that annoyed me was how small the little storage tin was!! All the files & brush barely fit in it lol. You'd think they would make a big one. Like a lunch box looking type carrying tin so you could fit all then tips & gels & lamp etc in it...
Also that design is 🔥🔥🔥🔥 Good job👌🏽
I was so annoyed that she had to put the brush diagonal. But hey at least it was "designed in america."
Even though you had a bad experience with the customer service of this product I love how you still didn’t bad talk the creator or product and still gave the product it’s moments if given
CHOOSE THE HIGHER ROAD!!💅🏽😇
LUV UR VIDS UR REALLY TALENTED!!
"This is the intro to the long hair pretty nail show yea" I love you so much and the intro omg I sing along to it all the time I stay up late to watch your videos since I like in Ireland and there is a time difference 💙💙
I love how classy you are. You handled it so well but still spoke you mind. You also have a very soothing voice.
When he said “some ratchet “ I felt something in my stomach 🥴
I haven’t had issues with ordering and I do love the products but after seeing that live when he said what he said. Then seeing her video. I was shocked. Then I had seen a live shortly after that and he brought up people came for him for saying “ratchet” but yet never apologized for saying it. Just snarky about how people came for him for saying it. I decided he wasn’t the kind of person I wanted to support any more. Especially after the “if it’s lost in the Mail or you have issues it’s on you.” That’s not customer service at all. So disappointing, his products are awesome and he could go far if he would keep his mouth shut and do right by his customers. Maybe she got a bad batch of 123 go nails who knows but at least investigate instead of insult n right off the bat
Amanda Stevenson 👏🏽👏🏽
Amanda Stevenson he not a good business owner at all, very unprofessional and disrespectful, such a shame
Eden Ngonadi agreed 100%!
Your voice is so soothing, whenever I have bad anxiety you make me feel so much better.
Same, she’s been my coping mechanism lately when I feel myself going into a panic attack fr 😆
is no one gonna talk about how great her natural nails look? 🤷♀️
Ruby101
Looks so much better than mine
you new here?
Even my brother comes running when he hears "this is the introoo to long hair pretty nails shooow 𝚢𝚎𝚊"😂😂
Thank you for your honesty! You also have a really soothing voice which is appreciated on voiceovers
Kinda obnoxious how his name is on every single product
I swear
And it just looks like rebranded AliExpress.
sushles that’s exactly what i thought. heck, even the lamp. you can find the same on on aliexpress for a couple dollars and it works fine.
No originality at all..... smh it’s giving me very much amazon off brand kit
@@angel.111tears exactly. With less attitude too.
I haven’t even watched the video yet.. But “the even though I don’t want to” in the caption took me owwwttt 😂😭😭😭😭😭
JNETTAa G Same! I said And I -🤭🤭 had to watch ASAP even tho
I’m at work.
I know it is a long time for me to comment on this video, just saw it. Anyway, now I know why I LOVE to watch your videos, your real dedication to your viewers. Your professionalism comes right through! Even though you had issues with this company you still went ahead and did this video for your viewers when asked and you spent your own money and you were very pro about how you explain your issue and yet you give the most wonderful comments about the product! And your voice is so soothing and honest. Not one mean negative reaction from you. I respect that. I will pray that you and yours continue to be blessed and may your channel keep growing. Thank you
I never heard of this brand until I saw this video. He won't get any of my business, ESPECIALLY after referencing a customer as "some ratchet" I peeped the undertone he ain't slick. Very unprofessional.
Wow he’s really unprofessional, Suzie needs to talk to her friend 🤣 cuz he’s always in her videos.
Hate to be that person, but no telling what the hell him and Suzie talk about
Deeply respect your ability to stay objective and review the product.
I'm new to the nail world and actually considered ordering from this company. After seeing SEVERAL negative reviews about customer service and the time they take to ship the products I changed my mind. After seeing that clip it just solidified for me. By the way those nails are 🔥🔥🔥🔥
*when you know you ain’t gon be close to first but you still try*
Shrek Smith lmao same I feel u
Shrek Smith same 😑
😆
i love that the review was still so positive even though u don’t necessarily like the company
I’ve only ever seen him in a NCE video, but he gave me bad vibes. There are a lot of awesome male experts and brand owners in typically women dominated spaces, but he definitely gives off the vibe of expecting success and praise just because he managed to find of niche in one of these spaces. I only watched the one video, but he also seems like a culture vulture? 🤷♂️ I’m not interested enough in his products to expend anymore energy trying to figure out if my instincts are right or not. It seems like my aversion to him saved me some $$ though.
coconut gelato Him attempting to teach Susie and cameraman random Japanese words out of NOWHERE. I called my Japanese husband over to show him and he was so put off to say the least. Culture vulture to the *MAX*
Yes. Like YOUNG NAILS! Love those guys.
SAME! Saw him on NCE and couldn't even finish the video because he rubbed me wrong
yeah i dont know if hes trying to turn himself into some sort of living geisha doll or what but yeah i peeped that too. plus to me it always seems like his knuckles are dirty....
YES! Also, all of his product have "designed by Max Estrada" on them. EVERY SINGLE PRODUCT. Not just on the kit or original packaging. It's every little piece of anything he sells. Which to me is too much. He's definitely a culture vulture and thinks way too highly of himself.
NEVER CHANGE YOUR INTRO IT MAKES MY DAY EVERY DAY
(edited for typo)
hello maam. I would love to take the opportunity to say I enjoy all your videos. your voice is actually so soothing and peaceful. I follow your videos without interruptions then replay to learn from you. I appreciate the the maturity, sensitivity, and occasional chuckles. Feels like I'm sitting there with you! YOU'RE ABSOLUTELY ONE OF MY FAVORITE UA-camRS! THANKS
Can I just say I'm so proud of Loghairprettynails because she's soooooo close to 1 million. Come on girl! Can't wait for the 1 million video!
Her laugh is so cute ❤❤❤ she sounds like she gives the nicest hugs.
I just started following you and I love how you always go over every nail prep in each video no matter how many times I watch. I definitely go that part down! Keep doing what you do beautiful 😍
I saw him on Suzie's channel! He gave me 2 faced vibes.. Suzie also seemed kinda uncomfortable in the review she did with his products to.
Fem Nanaki that was a hard one for her! They’re NOTHING alike! Suzie handles everything so well so she was fine:).
@@slefthandbull I was honestly surprised that he was on her channel! He just made me kinda uncomfortable
Suzie and max are really good friends apparently
@@sarahlouward7744 which I thought was weird, because Suzie looked so out-off and uncomfortable with him the whole video. Which I understand, because I knew nothing about his shady ass, and I couldn't even stand to listen to him speak.
I ordered from him once and for one.. it took almost 3 weeks to get my 2 products.
One of the things I got was the gem gel. During this time I was really exploring resins and gem gels so I had a different product in each nail. His popped off first. He can rant all he wants and make an excuse about how we use it incorrectly or whatever but girl! If your product is that complicated to use I’ll pass.
I also don’t understand why he had to speak about a bad review like that... he couldn’t given the girl GOOD advice, instead of calling her ratchet. So unprofessional
Roxana Mendoza you made a good point. That was an opportunity for him to go live and show how he thinks his products should be applied. Or give his fans tips/advice not be mean.
I just ordered as well and I wish I would have seen this video but it wants to pop up now 😓still waiting
@@temporary7825 I've been using his products for 3+ years it's a good brand but their website is unorganized & he is a snob when responding emails but don't get discouraged his quality is really good
The fact that you had to show him pictures after being a frequent customer is disgraceful
I watch a few of his product videos.. I can’t support a person like that and will try something else
I agree 100%!!! I've had some issues with them on Instagram! He is so rude and obnoxious. I don't think he's going to have that company very long if he keeps this stuff up.
I was gonna order but the website looked scammer like, he needs to humble himself and use the criticism to better his products, but nowadays people just want their asses kissed, I would of ordered if not for the many horror stories I heard about the owner .. and that ratchet comment was supposed to be racist
LMAO it does look scammer like!
Yes!! glad I'm not the only one who thought that... it looks like one of those janky fake sites that those 419 scammers try to fool people with, lol. It's so clunky.
So I’ve been using the 123 since they came out. I have over 30 shapes, colors, lengths. You can use primer to etch your nails if you do t have an e-file. I love the press on gel and bubble gum gel that he has. I recommend the press on gel for flatter nails and and the bubble gum gel with higher apex tips like his 5x stiletto.
Thank you for showing that clip, that's why I would never order from there.
All that disrespect, and bye Felicia.
We need to say bye him, talking about her ad sense and not going to give her any coins.
Man, so much more I wanna say but I'mma keep it cute
I tried to order these and it said it wouldn’t deliver to my address. I then saw an Aprés gel nail tip review and ordered theirs and had no problem at all and I love them and they were a lot less expensive! Glad I couldn’t get the max couture ones.
Your voice is so soothing it’s like an asmr video and nail video in one- thank you for making these.
I’m just sitting here waiting until the company comments and then they get in a fight😂
Lindsey Z 🤣🤣🤣
I doubt she would entertain his foolishness. If anything, he'd get his feeling hurt by her subscribers before he could get started good.
It will be a live stream! Haha!
@@janeenbrown3126 I just noticed that we have the same name and spelling 🤩 I thought I was the only person with this spelling, so it is cool to see and nice to meet you 🤩
Some people actually brought it up in his live and he said he appreciated her review. When people were trying to talk bad about her review he defended her saying she didn’t do anything wrong
me: :(
video: *this is the introoo to longhairprettynails showwww yeah*
me: :)
Lolll yes
Sameee😭🥰
I love how even though she had customer service problems she doesn’t rant abt how bad the products are, she even says specifically good things abt it.🥰
I’m glad someone with a larger channel is bringing light to their shadiness
Who’s here trying to learn how to do their nails because of quarantine
Meeeeeee 😭😭😭
*Raises my hand* I used her videos to have my nail tech copy her designs. Now since the pandemic, I watch to learn to do my own...I'll be saving myself $100s of $$$$$$ every month by doing my own nails.....lol. But once my nail tech opens back her shop, I'll only be going there for my eyebrows and pedis ONLY!!! lol I'll even show off my nails to them.....lol!!!!
Meeeeeeeeeeee
Me
I just don’t feel comfortable going to a nail salon until a vaccine arrives. I will risk my health for my hair but not my nails.
i love your little mixing plate for the polish it’s so cute 🥺💗
I literally call my daughter in the room when you put up a new video. They love watching with me and your a lefty too!!! Not too many nail videos us left handers can watch and learn from. Thank you !!!