Disney World Multi Pass DISASTER For International Guests!!! | Multi Pass Explained
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- Опубліковано 2 сер 2024
- The new Disney World Multi Pass explained plus why this is BAD NEWS for international guests!
Disney World just dropped some huge news! Genie+ is no more! From July 24th Genie+ will retire and the new Multi Pass and Single Pass System will come into effect.
Find out how Multi Pass at Disney World works plus why this is a disaster for International Guests!
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00:00 Massive Changes at Disney World!
01:11 What is Single Pass?
02:02 What is Multi Pass?
03:35 Sounds Like Fast Pass!
04:57 Bad News For International Guests!
07:31 Solutions and Tips
09:12 Can You Use A VPN?
09:58 Thoughts and Feelings
10:33 Disney Trip Planning Service
11:14 Why Are Disney Doing This?
15:35 Disney Difficulties
17:06 Disney vs Universal
19:12 Your Thoughts On This Change
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I agree, it’s bizarre that they’ve changed the system when it’s now excluding so many of their guests!
Not everyone travelling from outside the USA will go to Disney World for more than a week, so for people going for a week or less, the new paid fast-pass is basically completely pointless.
Your well-observed point about even off-site guests in the USA being able to book before onsite international guests is WILD.
Considering Walt Disney World is the Disney resort that gets the most amount of international guests out of all of them, I truly find this situation confusing 🤣🤔
I totally agree with you! I cannot understand this decision at all! It's so bizarre to make people feel excluded and also potentially have a negative impact on their trip!
You are so right that a lot of people visit Disney for a week and then visit other places Orlando and Florida has to offer so they will have no option to skip the queue at all! If you have saved for years for your dream trip this would be so crushing!
It is so crazy that off site US guests have more benefits than on site international guests! I also cannot understand how you can have hotel benefits but they only apply to certain guests. It's just such a bad system!
I go (from Australia) for 2 weeks at a time. But why should I miss out on being able to book good ride times for my first week just because I’m in Australia?
@@aussieragdoll4840 100% this! It is a very bizarre decision to exclude all international visitors from something. Especially as it is something they are willing to pay for!
I also can’t understand why people outside the USA 🇺🇸 can’t book DAS 😮 this means we can’t go… so will stick to California and Paris and our next move will be the Asian Disney parks anyway 😅 but still shocking to feel not welcomed at all 😢
This is a great video, you said what I was thinking much more eloquently than I could have. I love Disney (including Walt Disney World), but this is a real misstep. I really hope they see sense and fix this system so that it benefits international guests too, especially since they make up the bulk of WDW visitors.
I have been shouting about this from day 1 so thanks for this and I hope it gets more attention. As international guest, first we had the DAS changes (for the ones to whom it applies) so you have to commit your budget knowing that even if you were qualified in the past, you probably won't anymore. They were then recommending to purchase Genie+ which is now going and replaced by something which doesn't offer the 7 day advantage unless you are in the US or CA one week early so DAS holders miss out twice... This is not the place it once was and it's heartbreaking.
I agree with absolutely everything you've said! To already change the DAS pass system so many people now cannot use it is so awful, but then then say you can pay for Genie+ (and monetising disability is outrageous!) but now people can't even do that! So what are they meant to do? And you are so right - booking a trip and not being able to find out whether you are eligible for DAS until super close to the trip when you are locked in to going is awful and the stress will be terrible! Disney making disabled guests and international guests feel so unwelcome is such a bizarre choice! I have no idea who is making these decisions but I think this time period in Disney's history will be looked back on with shame! A brand that was built on inclusivity now excluding so many people is dreadful!
I completely agree with your points regarding Disney's treatment of international guests. Brazil, much like the UK, is a vital market for Disney World. The presence of numerous Portuguese speaking cast members (They even provide Portuguese audio in some attractions), significant sales in Brazil, and the large number of direct flights connecting Brazil to Orlando, FL, shows this importance. Yet, like the British, we have also been excluded. This is truly a shame and inexcusable.
Yes! I know so many people visit from Brazil, you make up one of the biggest groups of guests to Disney World, so it is wild they are doing this! You are so right - the fact Disney World has Portuguese speaking cast members and attractions shows they understand how important Brazilian guests are, so it makes no sense to make a decision like this!
Spot on . Send this video to WDW guest services!
Thank you so much! I know a lot of complaints have been sent and I hope that will have an impact! It is a really weird decision to exclude international guests and if they don't change it I think a lot of people will choose to not stay on site any more!
I'm so angry with Disney that I could spit fire like the Maleficent dragon! We are DVC members and feel completely kicked in the teeth! We spend so much money with them - whether at the parks or paying our annual dues, etc. Unfortunately we have already booked our trip and bought our tickets for this year, but it will be our last. We have now decided to sell our DVC contract. Hope the Universal park in UK gets built soon!! Thank you for your vlog. I agree with you. They could have made a plan. Their excuse does not add up.
This is the perfect comparison! It is so true that as DVC members you spend thousands and thousands with them and to now not be able to prebook, even as DVC members, it wild! I am not surprised you are going to sell. I have seen a lot of people cancelling trips. This will hit Disney hard in the long run!
I think there are so many people that are locked into trip in the coming months who are likely feeling the same as it is inevitable it will have an impact on their trip, including me! I do think rope drop and riding late at night can help but inevitably there will be longer queues than we planned for.
I am super excited for the Universal UK park too and Epic Universe! Amazing how Disney are handing Universal customers on a plate!
They have announced changes so now Canadians are included. On the Canadian facebook sites everyone got together and wrote in to Disney to complain. Perhaps if UK and other international guests did that too, Disney would “magically “ fix it for all.
Yes I did see this decision! Disney said that for the rest of the world it is either a tax issue or a privacy laws issue (they switch up between the two reasons) but with Canada they've realised these aren't an issue. So I hope they will do the same for the rest of the world. I have seen hundreds of negative comments on their social media channels and know tons of people have been emailing to complain so I think you are so right, the more people that do it, the more they have to take notice and hopefully take action!
@@MostMagicalGuidesit’s more than disappointing what they have done to international visitors.
Really interesting to hear your thoughts Sophie and i agree, I'm baffled as to the logic of this decision. People have a lot of goodwill towards Disney but they seem to be chipping away at it. I can only see this driving more people internationally at least towards Universal
I can't understand it either! You are so right, people love the brand but their goodwill towards the business practises will only last so long. And once you damage your reputation it is so hard to come back from that! I 100% agree international guests will switch to Universal (once once we all see how much cheaper that is it will be hard to convince people to go back to staying at Disney potentially!).
Disney need to be really careful. There really is only so much you can take away from me before I say enough is enough and put my money elsewhere. Roll on Universal in the UK.
100% this! I think people love the brand but if the business decisions keep being bad and negatively impacting people's experience they won't tolerate it. I know a lot of people are already planning to cancel their reservations for 2025 and stay at Universal or off site. So this is a terrible business decision as they will lose lots of money but also it has really damaged their reputation and people's love of the brand, which is so hard to get back! I have no idea why they keep making bad decision after bad decision. We all thought Bob Chapek was bad and Bob Iger was like hold my beer!
@@MostMagicalGuides Yes we did didn't we No more Bob's I say. 🤔🤣
@@alysonjohnsonsmith 🤣🤣 I agree! A no Bob rule for CEO from now on!
I haven't been in Disneyworld since 2017, would be traveling from Europe. I've just started to look into how things are nowadays in Disney parks and came across your videos (1st Disneyland Paris trip coming up in the end of August). This whole new development definitely made me reconsider whether or not to go to Orlando in a year or two. Hoping Disney changes their mind.
This is definitely a huge change and I cannot see why they would exclude international visitors! With the mixture of this and ever increasing costs I think they will start to see a downturn in visitors.
It is so exciting you are going to Disneyland Paris soon! How exciting! I hope you have the best time!
Thank you so much for watching and for sharing your opinion!
Excellent video and my thoughts exactly. This makes me feel not welcome at Disney 😕
I think that is the worst part! And once you make people feel that way it is very hard to win them around again! It's such a bad move and an insane PR decision!
What a super video. Thank guy. I’ve subscribed. I’ve emailed Disney and complained. I’m furious with Disney.
@@mommak9837 I think their customer service team will have been very busy since the announcement! It is great you complained! If they see a huge amount of people super unhappy with this decision I hope it will make them take action to correct it.
Thank you so much for watching and subscribing!
Yes I agree with you you need to send this to Disney
Thank you so much for watching and for giving your insight! It seems everyone feels the same about this! I hope Disney see all the negative feedback and make a change!
I love Disney but this does make me really sad and more willing to look at not staying on site anymore. I won’t be buying multi pass for my second week, we’re not good enough to be included in the first one I don’t see why I should then give them my money, I’d rather pay for them at Universal at least they are fair
I think so many people will follow your lead and won't buy Multi Pass at all, because as you say why give money over if they have made people feel excluded. I do hope Disney see how unfair this is and make a change! I am just so surprised they've announced this in the first place!
Paris or Tokyo for me, until it changes🤗
Yes! I think a lot of people will visit the other Disney Parks instead. It is much cheaper to do so and you get to have all the benefits!
Terrible. I from Chile, we have a trip in september. Excellent video, it was time someone stood for us internationals being excluded.
I have a trip in September too! It definitely makes the trip feel a bit more stressful as this makes this so much more difficult for international guests. I hope you still have a fantastic time!
For me all of this madre it so stressfull. I’m no longer suitable for DAS and now this. I don’t get how this is not making people boicot @Disney. I guess my money is gong to Tokyo the y actually care for their guests
It is terrible that Disney have made the DAS changes and this back to back so so many people are now excluded. It is wild they denied people DAS and recommend they purchase this...but they don't even have the option to prebook!
I think a lot of people that have trips soon are locked in but I do know a lot of people already cancelling trips for next year so I think there will be a loss of customers but because there is a delay between the changes and the impact to Disney it could potentially take them a while to feel the impact.
You are balanced and spot on. A fare appraisal that should be heard by Disney with a solid response for guests addressing the issue. I have been numerous times over the years, but not post covid and was considering a break in November, but May change my mind. I just see a diluted Disney experience and yet dlp are doing a great job.
Thank you so much for your thoughts and such a lovely comment! I think so many people will be thinking the same as you. If they were considering a trip, this could potentially be the deciding factor. It is just such a bizarre decision! And their reasoning doesn't make sense as such a big company absolutely has the ability to resolve these issues, or else they should have just stuck with Genie+.
I think you make such a good point about diluting people's experience. When the prices keep going up, as long as people still have a first class experience they can tolerate it. But once you dilute the experience and it negatively impacts people's trips people cannot accept that anymore.
Its not good that they will get around us using vpn to "appear" in the US. We have an upcoming trip and our second week is at Universal resort (staying in Hard Rock for exactly the reason you said Universal Unlimited Express Pass). This means we can't take advantage of booking LLM in the second week, that's bad. Looks like our next trip will be Universal in the first week and Disney in the second. They should bring back the old old system where you had to scan a physical ticket to get a fast pass and the distribution point was usually near the ride its self.
I think Disney have completely ignored that a lot of people do one week at Disney and a week at Universal or in Orlando so telling people to use it in their second week is absolutely not an option! I think a lot of people will do as you've said and in the future switch to Disney for the second week. I hope before then though Disney will do the right thing and make it available for everyone!
They did have a Fast Pass system when you could book online and it was amazing! It saved you from having to go to the ride to get a pass and you could prebook everything. So as they've had it possible before I don't see why they can't do it again!
It is so exciting you are staying at Hard Rock! Such a cool resort! And the Express Pass bonus is so incredible!
I love you calling out Disney. You can reserve rooms and tickets - so why not Multi-Pass. Let’s hope they are rolling out something for international guests!
I was worried as this is different to my usual type of content! But I do think this is something that deserves criticism! You are so right, if we can book holiday packages, dining reservations, tours, experiences and special events why would this one element be something that is impossible for overseas guests to do? I really hope they do change this to include everyone!
Absolutely disgraceful. We’re all booked up for next October. But I fear we won’t be back to Disney for a good while. We’ll go back to universal, discovery cove etc, but Disney are just ripping people off now. Taking away a snack from the dining plan, but putting the price up!
Yes! I can totally see why a decision like this makes you want to stay off site and visit everything else Orlando has to offer. I think a lot of people will do the same! I hope by your trip they will have changed this to a fairer system! But sometimes a decision like this causes so much brand damage that people won't want to go back even if it is fixed! And making the trips so expensive now, it will get to a point where they see a big drop off in visitors!
Thanks for the video, I am absolutely gutted thwy have done this to us, so much for the inclusivity of Disney! We always stay onsite and spend a fortune on fast passes. We have booked up for next October, we are now in the conundrum of thinking do we swap our first week to Universal so at least we can book the fast passes at Disney for our second week but then we miss out on Disney Dining 😢
Yes! I feel the same! It is wild a place that it meant to be for everyone is excluding so many people! It's such a baffling decision!
It is so difficult when your trip gets thrown up in the air and thinking what to do with it! Switching to Universal being the first week could be a great idea! I know that you can get the dining plan from stays of 5 days and upwards, so you could get it for the week, however the first week you would lose out. It's such a terrible position to put people in!
So what your saying is go to Universal instead! 🎉
@@Scooper5-v9k 🤣🤣 I think a lot of people will switch to Universal just because there is no point in spending a lot to stay on-site at a Disney World resort when you can't access the benefits. I think Universal will really capitalise on this, especially with the upcoming three new resorts and opening of Epic Universe!
It is such a shame as I love Disney and always have the best time! But if I can't use the onsite benefits what am I getting from paying a premium to stay with them? I hope they make a change and make the system fair for all!
Wow, what a way to the award international travellers. As we have such a long way to go we tend to spend 2 weeks minimum compared to Americans and spent way much more money at Disney. I think when they realise hardly any international travellers are using the perk they will back track that rule.
It definitely feels like a slap in the face for international guests! You are so right, we stay for such a long time and spend so much money with them it is baffling why they would exclude foreign guests like this! I agree that I think this will put people off of staying with Disney, because if you can't access the benefits included in a hotel stay then why pay so much more, and once they see a drop they may reconsider. I just can't see why they would do this in the first place and they would know the terrible reaction it would receive and the impact it would have on people's trips!
Im from Mexico and have a trip in September. Here are my plans: 1- Ask family members in the US to do all the booking for me, obviosuly I have to share all info with them haha but I truste them, 2- Use a VPN
@@JoseCarlosAguilarBojorquez it is so exciting you will be visiting soon! Asking US family members to book for you could be a great way to take advantage of the pre booking! Unfortunately a VPN won't work with this as it is an app based purchase, so GPS based, but having family in the US is so perfect for this!
I agree with every single thing you have said. This has left a very bad taste in my mouth! We have been coming to WDW every year for the last 12 years and stay in the deluxe resorts for two to three weeks. We will be going to Universal next year!
I totally feel you! It is the worst when you have been a loyal visitor and spent tens of thousands of pounds on visits to then be made to feel like you are not welcome! I really disagree with the two tier system to hotel benefits now, where US residents get more benefits than international guests, even though we are all paying a premium to stay there (and like you say overseas guests stay significantly longer and pay much more for their visits).
I think a lot of people will be switching to Universal as well! It is bizarre at a time Disney need to be doing to much to entice people to stay on site with them and not go to Universal with the opening of Epic Universe and the three new hotels that they are basically handing Universal customers on a plate!
@@MostMagicalGuides yes they certainly are. Well I’m sure Universal will happily take our money. I’m not sure who is making these strange decisions at Disney but they do not seem to have thought this through. I’m afraid I’m very worried for Disney and their future, it’s very sad.
I agree with everything you are saying! They seem to be making the worst possible decision over and over. I cannot see any logic in it as it negatively impacts the brand and loses them money so why are they doing it? Universal must be rubbing their hands together in glee!
you are correct but USA visitors stay an average 4 days, UK usually 2 weeks{in USA we cant buy 2 weeks ticket} and you could booked fast pass for the duration of your holidays, that will worked then in advanced of UK and I am sure Disney will hold fast passes for same day purchases like he always does, just my opinion!!
Yes US visitors definitely do shorter trips than international guests, but I think all Disney Resort benefits should be available for all Disney Resort guests, regardless of where they are from or length of stay.
We haven't been able to book fast passes in advance for many years. There was a brief period where UK guests could add Genie+ for the length of their stay (but this excluded all other international visitors and was only an option for a few months).
I hope Disney do remedy this as it will definitely have a negative impact on people's trip. Having saved thousands or tens of thousands of pounds to visit it is very disheartening to see we have no option but to stand in long standby queues, even if we had planned to pay extra to join Lightning Lanes.
Thank you for your thoughts! It is always interesting to hear what everyone thinks about this new update!
Thanks for this video, so informative and even though you’re giving potential bad news you still do it in an upbeat way!😊
Hoping they change this before summer 2026 when we are planning to go back again- although it may have changed a few times by then! We went last summer and found genie plus to work really well for us especially combined with rope dropping certain rides. Xx
Thank you for watching and for such a lovely comment! You are so right - by your trip things could have changed 3 or 4 more times! Which I have my fingers crossed for! I hope it is much better by then!
I totally agree with you about Genie+! I think once you knew how to use it, it helped a lot and I liked the flexibility you had in your day.
I think using it in the second week is obviously the only option. As a family of four staying onsite last year we didnt use genie+ because getting there early entry was the better option. We would do the big hitters first then the filler options in the afternoon or go back for a nice rest. Genie + for all of us was just too expensive anyway.
It does seem unfair and illogical that international guests staying onsite are not being given this perk. Weird. X
Yes early entry is definitely a great way to get on the big rides with shorter queues! I think a lot of international guests will rely on this now.
I think any benefit that is offered Disney Resort guests should be available to everyone. It is so unfair otherwise! And I don't see why they have changed from a system that worked to one that excludes a lot of people. Very baffling!
👏👏👏👏👏👏 I Agree with you!
Thank you so much for watching and for giving your insight! It seems everyone feels the same about this!
@@MostMagicalGuides I'm from Brazil. I purchased the Disney hotel and ticket package. When I had already purchased, they changed the rule. I'll arrive on August 19th and my first day at the park will be on August 20th. I will not be able to enjoy the benefits of staying at a Disney hotel. A discriminatory policy for a giant company like Disney. I already wrote an email, but Disney said they couldn't do anything. I'm sad, because this wasn't the Disney I knew! You're video is amazing! Thanks!
@@gustavokrelling it is the worst when you have a trip already booked and they change the rules! I am in the same position! As you say you pay to stay on site for the benefits and now not being able to use them is outrageous! It is a really weird decision! I also got a generic email. I do know lots and lots of people have complained so I hope they listen and make it a fair system again! And so that people who have paid for benefits can use them!
@@MostMagicalGuides Super! Thanks for the amazing videos!
Are you saying that you can book all your days of multi pass as soon as you arrive in the US, with our 14 day tickets? I have been told you can only do it day by day unless you are staying on site.
@@JayneSanders-d5g Hi! Off site guests can book 3 days in advance (once you arrive in the US) and have to book day by day.
@@MostMagicalGuidesas you say, its all a bit rubbish for us. Our trip is already booked so we have to go with it.
@@JayneSanders-d5g I am the same! I am heading back in September so will use early entry and riding at night to do the bigger rides to hopefully get around this!
❤️
@@lsvlogs_ Thank you so much for watching! It's a bit different to my usual videos!
Heard possibly a programming issue with foreign VAT and other taxes. Would cost too much to program every countries taxes.
Yes! I know this is one of the lines that people have heard from Disney but I feel if that really is the problem (although they are a multi billion dollar company with everything at their disposable to make a solution) then they should have just stuck with Genie+ that everyone could use. It's mad to change something that now excludes a lot of people and negatively impacts their trips. So I can't see any logic in changing it if they knew this was an issue.
Seeing as we can buy from them via their website I don't think the tax issue makes much sense but I do know this is something Disney keep telling people so I hope there is a solution going forward!
Thank you for your thoughts! It is always so interesting to hear what everyone is thinking about these big topics!
@MostMagicalGuides I agree. It does seem very unfair. Free fast passes were fair. Everyone was on an even playing field. Hopefully they will update this policy going forward.
@@annemariec7659 I don't even mind paying for it if they'd let me 🤣 But you are so right, it's the fairness which is the issue. Especially when you pay to stay on-site for the benefits and certain guests are no longer allowed to access them.
So they can sell vacation packages internationally but not Multi Passes..? Make it make sense - usually Mickey is more than happy to take our money :D
Yes I totally agree! As we can book so many things with them (and also via the US website) the security or tax issue doesn't even make sense.
EU laws and taxes and privacy complicate at of things. So can certainly see that be a valid reason given the history of parks having poor software support
Thank you for your insight into this topic! It is always so great to hear everyone's perspectives!
I think it can complicate things but as a multinational, multi billion dollar company they have the capacity to create a system that works for all. Or else I think 'if it's not broke, don't fix it'. It would have been much better to stick with Genie+ that everyone could use if they really could find no way to resolve this issue.
Not necessarily since other experiences can be booked in advance from overseas.
@@ALXM1 This is the part I don't understand. Disney are using this as a reason but we can book tours, experiences and special events, which by their logic should also be impacted by this. It doesn't make sense that only this part of your trip would be impacted by these rules.
@@MostMagicalGuides They have conveniently also only made this available via MDE meaning that VPN won't work. If it was like FP+ then a VPN would work but now one needs GPS spoofing which a. is not simple to do b. not everyone has a PC to be able to do this. We had cancelled 2 trips from the UK because of DAS changes and now cancelled our 3rd one. When I spoke to CM and explained I have all the documentation and official cards which I use at Disneyland Paris with no problem the answer was 'we don't care and we can't tell you now if you will qualify until you are 30 days out' which by that point I would have paid for everything and would be too late to change. On the flipside, called Universal and they said 'no problem if you have X,Y,Z' you qualify. After 10 years and multiple trips to WDW unfortunately this was the nail in the coffin for us as a family although it is painful emotionally. Walt would have fired 99% of those Disney senior leaders.
I am so so sorry to hear this! It is so awful what you have been through! People get so excited for their trips and to have so many obstacles put in the way so you cannot enjoy it is heartbreaking. I don't understand why they don't move to the same system as DLP or Universal. Because again they say they can't do that because of HIPPA laws, yet Universal can. They absolutely need to make it so that people can be approved for DAS as they book so they know they will be able to enjoy their trip. I totally agree that Walt would be so sad seeing what is happening to his beloved company. We all thought Bob Chapek was the worst and now Bob Iger apparently wants to top that!
I won't be going again going to stick to paris
I think a lot of people feel the same way. If Disney World doesn't make people feel included then they will go elsewhere!
@@MostMagicalGuides can I ask you a question about paris
@@garethpearcehobbies9682 sure thing!
@@MostMagicalGuides Think I've made a mistake with Disney Paris with school holidays starting tomorrow and Olympics starting in France next week but still going to make the most of it how long are the queues likely to be as going solo again
@@garethpearcehobbies9682 this time of year typically is busy. With the Olympics Disney were expecting it to be busier than usually, however a lot of people are avoiding visiting because of this so ironically it may be quieter than usual! Last month Disney did reduce the price of their hotel rooms, which indicates they are quieter than usual so I hope this is the case!
If it is busy then some good tips are to use the single rider queue on all the rides that offer it, if you are staying in a Disney hotel to use Extra Magic Hours to get on the big rides with shorter queue times and to ride in the evenings or during parade times to also have shorter queues!
I hope you have an amazing trip!
You just need to go elsewhere for the first week like Universal Studios, Seaworld, ect. Quit giving the house of mouse all your money.
I definitely think more international guests will start doing split stays, as there are less reasons to stay on site at Disney World when you are excluded from benefits that are meant to be for resort guests, but people should be able to visit in any way they want and be able to access all the promised benefits to staying with Disney. It's weird for them to actively dissuade people from staying with them.