One way to fix an FF error on EFI Fiery RIP, USB drive wouldn't boot Linux Kernel
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- Опубліковано 2 жов 2024
- This process was a mental exercise for me trying to determine the component that failed on my Fiery Raster Image Processor. I do better with gears and switches than electronics. Connecting a computer screen was helpful to see what the Linux system was doing. I could then see that it would stop on booting the kernel. Tried another USB drive and I was back in business. A CD should be supplied with your RIP that has software on it, if not you can download from Fiery.
Here is a link to download software from Fiery. www.efi.com/su...
Hi Dan, I am an IT tech who is having to support a Fiery server, that cannot be accessed via a web browser or the LCD panel of my printer. I have no experience of these & my company have not kept the original CD's. I tried the link in your pinned comment but it doesn't go anywhere anymore. Do you have an updated link for the System Software CD's as I'm thinking the only way to regain access to the Fiery server is to rebuild it? Any help that you can provide would be most appreciated. TIA
To minimize downtime, this is what I have done with my Fiery:
Once I had a fresh install ready, with all the available system updates installed, all the system settings set, all the PANTONE libraries updated, etc. I pulled out the hard drive and connected it to my computer.
Then, using something like Macrium Reflect, I clone it to a used, known good hard drive of a similar capacity (HDD capacity for Fierys doesn't really matter in my experience - system install uses
Yes, thats what I did for my 1070 and plan on doing to the 3070. I think I have several hdd's laying around. Thanks for the tips! Awesome!
Thank you for the tip
This is a great SOP. As a point of reference, just as it will with any computer, replacing a mechanical drive with an SSD will speed performance greatly. As someone who used to repair lots of Fierys I had a library of preloaded HDDs and models and kept them "pure" for just this reason. I remember the PI-7200 (KM specific) that used to have 32 patches/updates, each requiring a reboot, sometimes a pair of reboots each taking 5-10 minutes between updates making a load an 8 hour ordeal. While manuals don't necessarily state the need for a reboot in between patches, I found that it was the best way to eliminate some glitches that remains undocumented. If in doubt, IMO, reboot. This frees the system to remove and replace any files locked because they are loaded in active memory. FWIW.
On the FF code, as often as not I've found impatience to be part of the problem. If the unit is set to perform updates automatically especially, a reboot can take a very, very long time as the system updates, especially with the Unix based Fierys. If in doubt, allow at least 20 minutes before declaring a problem. Also bear in mind, its just a computer and you can plug in a mouse, keyboard and monitor to most and watch the boot process. Even if the BIOS is programmed to disable video, it usually won't do so until after the system has finished or almost finished booting. Watching screen messages can give great clues for troubleshooting.
Also, FYI, EFI seems to buy hard drives in very large batches (probably to secure the best price) and even if the Fiery itself is relatively new, the drive may have been sitting on a shelf for years. I came to this conclusion based on the failure of large numbers of the same unit within a very small time frame, all due to HDD problems. If in doubt, suspect the HDD and corrupted OS.
Re: USB sticks. If you're having trouble with one, don't assume its necessarily the HDD or Fiery itself. If in doubt, go with the OLDEST tech USB you have that is compatible with size requirements. (IE USB 2.0) Bear in mind, these units do not use the latest and greatest tech and USB 3.0 often requires a drive which may not be loaded, at least not right away, or may be 'within spec' but the "spec" has a range of features for connection that may or may not be supported. Its slower, yes, but better than trying 3x and having the install fail and then moving on.
I've worked on these units since you had to load system software via parallel cables and outside of HDDs its rare for the actual main board to die. If anything, I'd suspect the interface board first. One of the first things I'd do is remove and reseat memory and cards in case contacts were dirty or vibration had just worked the card a little out of position. If you're comfortable working on computers you're welcome to do as you will, but I can't remember ever having to pull a CPU off the mainboard. Fans, yes, but there are failsafes to keep even overheated CPUs from damage (it should just shut off).
Here's a kicker EFI will never admit to. I was in EFI HQ getting training on the their very first implementation of their Profiler Suite and tool (pre X-Rite even) and noticed an engineer with 3 or 4 different manufacturer's copiers connected to one external RIP. The RIP is just a PC and all it required was the correct interface board for the various machines! That tells you how standardized the hardware and most of the software is.
Bruha 😎 your videos have helped me a ton on my KM230 label press. Just did a drum change and found out how to check it it was a drum by watching one of your videos where you swap to check. Thank you for the info!
Yes! Glad to help! That press you have is a beast!
Sir saya mau nanya Pro1051 error kode C8003
My FF I called it a fiery failure. Had to replace the print controller hard drive and reinstall the operating system. It was on a service contract tho
Nice, those service contracts are handy when that happens.
I have fiery e400-02 with error code FF after 60 seconds. It's the hard drive. But where can I find the download for the new software? and how to put it in USB boot? please help
您好! 你给出的下载连接现在打不开了.可以共享一下USB恢复镜像吗?
Hello! The download link you gave cannot be opened now. Can you share the USB recovery image?
Hi, 10x for the video. I dont know from where to find the files for the USB, can you help?
hi i have erro code 55 Fiery E200-07 canon image press c700 can you help me pls thx
Hi Dan, I'm a follower of yours, and your videos always help me find solutions. Thanks a lot. I own a small print shop, and I have a Konica C3070 press. A few weeks ago, the Fiery started showing the FF code. I tried to reinstall the software, but I'm not sure which version I should use. I attempted to install version 1.0, but I encountered error EE-11, indicating "Failed to retrieve product information. It is not Fiery Color Server." Since my machine was bought second-hand and didn't come with the Fiery installer DVD, I'm unsure of the correct software version. My Fiery is IC-417 VER A9F7WY3, which seems to be the same as yours. I would really appreciate it if you could provide some information. Greetings from Colombia.
raster image processor .... 💐💐
Hi, I got problem with FF code, but LAN ports failed.
Can I add a new PCI express 2 LAN card to fix? How do you get use a external monitor (which dip switch used? To activate output video from Ferry Server?
This is a Linux server I can install driver and redirect address like original setting. Can I block Lan cards BIOS settings?
I've got this. The xerox engineer came out, spent 90 minutes trying to get his laptop working then left saying he couldnt get a phone signal to call tech support. Back tomorrow. Stopped me printing all week. No idea why this happened. I have a versant 180 & its only done 11k clicks.
It's now had motherboard & cpu replaced & gets to 00 but now connecting to command workstation restarts fiery everytime.
It worked for a few hours & i spent that time trying to get my colour settings back. Baffled.
Good day
I have one C4080 with Fiery E500-04 and It not start. Do you have the system software? Please send me your contact number. Thanks
Can you send me the software to reinstall the IC-417 server? My server the Controller part is hidden even though the Server indicator light: 00, Thank you very much.
RIP RIP
LOL
Any clue why sometimes fiery doesn't connect server (workstation) at first attempt? Only at second or third attempt when i reboot the machine/plus fiery... Give me nerves when trying printing a job.
Hello
how to reduce or eliminate the air at the paper exit for bizhub c5500
cordially
I have a longer reply down below with some tidbits I've found useful over the years. One thing I haven't seen mentioned is that while it is technically OK to load a new OS over the top of a corrupted system, I have had this hang for no apparent reason. The solution (undocumented, btw) was to put the drive in another PC, remove all partitions, format as a single partition and then reinstall. This causes the OS install to recreate all the partitions from scratch. I was unable to confirm it, but I suspect there were corrupted files in the swap partition that was causing the OS to fail to load. EFI was stumped over this one and I had the EFI guru working on it but the partition wipe solved the issue. FWIW
Hi. I have error 61 i can’t find the issue. Can you help me please!
I've been working on press c8000 when i connect the fiery in the machine the fiery panel hanged
My Fiery computer will not completely turn on it sounds like it’s starting then constantly restarting .
updated my pc and after turning it off now it wont boot any hard drives or USB i either gt kernel panic or ff code
Son tan buenos tus videos, tenemos varios equipos Konica, ya dos con problemas de Fiery, puedieras ocupar subtitulado en español para entender mejor las soluciones
hi thanks , witch file i should download from fiery web site and put it in the Usb ? please tell the software
Amazing job, thank you so much!!!
When you changed the hdd what was the system?
How long does it take for the software to upload?
Hello where do you buy your KM toners I need some for my C4080 printer, is out stock in my area for some time. Kindly help. Thank you.
I have a supplier who wishes to remain anonymous. Sorry!
Hello pls support & guide as embedded fiery of Cerox 180 is dead after resite mc. Chkd RAM & HDD both are ok.
Sorry, I don't know. It took me awhile to figure out myself.
very nice guy thanks
#ask please help me, i have c6000 with fiery , i dont know, first case AA, i have installer and 00 , but in monitor controller not connected
Sometimes I change the HDD to SSD when drop FF.
It's much faster after the change.
Boot, rip, work etc..
Yes, I'd like to say I noticed a difference with the ssd but I have not yet. Still glad I used it though.
you may want to have a clone of your hard drive so you can swap it out without more imaging.
swaping out components is often easier and faster than real diagnosis.
also think about how enterprise you want your drives. server drives have more tollerance for jostle based failure so they might reduce the number of failures.
initially it looked like you were using the usb stick to boot from, and those are made with the cheapest storage on the market. if you are doing backups to update or restore from, you may want bo have something either freshly flashed (bad sectors are generally ignored) or maybe just get the drive fully prepared.
idk how the networking is set up in your software, but having a drive named printer 3 and having it just on hand might help with uptime risk. if you can swap the drives and the network auto clicks it up, it might only take a few minutes to swap and change that you want to send a file to the one with drive 3.
drives fail more often than memory and cpus. and you can extend the life of memory and cpus by doing things like under clocking them and under volting. it makes your machine slower, but often, speed for industrial processes matters less than uptime.
again these are server approaches, but when some things are out of your expertise, sometimes it is worth more to not have a problem you are unfamiliar with than to have spikey novel problems. you said you tried replacing the cpu and memory first, and waiting for mail delivery must have been awful. especially if you only ordered one fix at a time.
also you might be able to get small old server grade drives for cheap. drives arent used up by big companies since it is too risky, and they also want to have huge storage in their server clusters. in part it is because of sockets and in part they dont want to spend the energy. so if you are only writing once and reading it tons, you might not need much more memory than the actual files. SLD means single level storage and it is the most stable.
just two cents.
Wow, some great tips! Thanks! Yes I did clone the one drive so I have one ready to go. I now need to clone the other machine so it has a backup too!
From my experience. If the Fiery goes to FF instantly when powered on, that's normally an issue with the Motherboard or CPU.
If it boots but never gets pasts the FF code, a software reload normally fixes the issue. On most Fierys you also must use the DIP switches to enable the Fiery to read files from the USB to reload the software.
Good to know. Thanks!
Where is the best place to find the black sliding charge wire cleaners for the C1085 KM? I can't seem to find them anywhere and mine are pretty worn out.
Thats a good question. Sorry, I don't know.
I I'm having problems downloading the EFI reinstall software by USB. Can you give me the name or link to download that software to USB? I would really appreciate it if you could guide me
I had downloaded it from Fiery's website.
Yes! Please I really tried to do a full backup from my fiery and never feel safe enough to reinstall if something goes bad.
Yes, its always stressful!
Hello, do you know where I can download the OS for the fiery ic 408 v2? I can't find it anywhere, my disk was damaged and I think that Konica's website doesn't support it.
Email me at justaprinterman@gmail.com
Most are available via EFI's site though you may have to figure out the EFI model to KM model to find the correct software.
My frind ineed software for fairy konica minolta c1060
This is the one thing that scares me more than anything about not being on a service contract. I had one time where a power surge hit the whole shop and fried my Fiery for our Ricoh c7110. Thankfully we were on a service contract so they just came out and swapped the whole Fiery and we were back up within 48 hours. If we didn't have the contract I would have been chasing down issues like this for days/weeks until it was figured out. You're a more patient man than I am, Dan. Good work.
I edited out the impatient clips of me! LOL.
Exactly. What happens when you are running a big job with a deadline, such as a political mailer and this happens. You risk not only losing that job, but the client, which could be worth 100s of thousands of dollars a year or more. Granted, having several machines alleviates that, but you still have to spend that time working on the machine instead of producing jobs. I guess in a pinch you can always call service and pay cash.
Great video, as usual!! I recently also had a Fiery with a bad fan which caused other problems where ultimately the drive had to be replaced by my Canon tech.
Two questions:
What Command Workstation version are you running?
Did the Solid State drive improve performance?
Unsure if the solid state drive improved performance. I didn't notice anything yet. I'm pretty sure its command workstation 6.
Hey I’m new to your channel. I’m interested in buying a good quality printer to print funeral programs for a funeral home. Can you link me to one of your videos that will help me find the best one?
Read the comments in this video. ua-cam.com/video/P-hBmegJCSE/v-deo.html
Biggest consideration will be the actual volume anticipated. I supported a number of funeral parlors and virtually all used business class rather than production class machines. Production machines do not do well unless used all the time. Relatively short runs are fine on the business class units, they are less expensive, generally easier to maintain and take up far less room. I often turned customers on to using Legal size sheets, folded or in booklets, and they seemed even better accepted than standard folded letter size.
Hi Dan ... I need to talk to you sir...plz
justaprinterman@gmail.com
Hi Dan, I have question on your 1070 can you run envelopes from all 3 trays??
Yes, however you need to change a dipswitch setting to do that. I mentioned it in one of my videos.
Not specd for it, but like many things works OK most of the time. Depending on the device, the straightest paper path will minimize wrinkling and jams.
hello sir what kind of code show after full hdd format its very information video
After a complete format the RIP will turn off.
@@justaprinter thank you sir
Yeah.....try a different USB drive....👍
Its always the simple things!
sir saya mau tanya code AA di Fiery c7000
LED code "AA" means that the motherboard is trying to complete power-on self test (POST). If the system stays on "AA" permanently, the likely cause could be a hardware failure of the motherboard.
Before attempting to reinstall system software or replacing any hardware;
- Disconnect power and, reseat all connectors and components. Check if the Fiery controller will boot to Idle after this step.
- If the problem persists - it may be worth trying to force a CMOS clear by disconnecting the power cable and copier IF cable, then remove the CMOS battery (the small coin-sized battery) for 5 minutes. Then return the battery to its original position and re-connect the copier IF cable and the power cable. Try booting the Fiery controller again.
-If the problem still remains after the above steps, it is likely that some hardware component has failed - possibly - motherboard, CPU or memory (but most likely - motherboard).
Hii brother I need système de fiery
Should be able to download it.
I have the A2 error in my server, what could it be?
Sorry, I don't know.
code AA Fiery c7000
LED code "AA" means that the motherboard is trying to complete power-on self test (POST). If the system stays on "AA" permanently, the likely cause could be a hardware failure of the motherboard.
Before attempting to reinstall system software or replacing any hardware;
- Disconnect power and, reseat all connectors and components. Check if the Fiery controller will boot to Idle after this step.
- If the problem persists - it may be worth trying to force a CMOS clear by disconnecting the power cable and copier IF cable, then remove the CMOS battery (the small coin-sized battery) for 5 minutes. Then return the battery to its original position and re-connect the copier IF cable and the power cable. Try booting the Fiery controller again.
-If the problem still remains after the above steps, it is likely that some hardware component has failed - possibly - motherboard, CPU or memory (but most likely - motherboard).
Hi Dan!
Hi!
mantap
Terima kasih!
❤👍👍
Thanks!
@@justaprinter After your permission, I have a problem with the Konica C600 machine, and after you have detailed the problem on your email, can you help me?
Memtest 86 is a good way to test ram.
Nice! Good to know.
Efi external fiery
Bad RAM memory
Might be... reinstalled software fixed it for now.