These instructions don’t match the current model. I have 3 ground wires coming from the ceiling fan. One coming from the black part of the downrod, one attached to the black metal ceiling mount, and one coming from the receiver. How do I connect all 3 to the ground wire coming from my house? In this video there are only 2 ground wires.
I've looked all over and I can't find a measurement of that distance between the wooden ceiling holes on the mounting bracket. We have a beam we want to mount this to that is 3-1/4" wide. I believe it will just barely fit but not sure.
Dear Jonathan, sorry for the late reply, and thanks for your asking. Can you send us the product link you purchased it, please? Since the detailed parameters between each product may be different. Looking forward to your reply. Best Regards
What do I attach the purple (not the antenna maroon) to? It is labeled REV presumably for reverse. But there is no explanation in the video above as to where to attach that line. Help?
These instructions don’t match the current model. I have 3 ground wires coming from the ceiling fan. One coming from the black part of the downrod, one attached to the black metal ceiling mount, and one coming from the receiver. How do I connect all 3 to the ground wire coming from my house? In this video there are only 2 ground wires.
Thank you for your feedback, please contact our support team for assistance at support@sofucorfan.com or call 12054605203.
I've looked all over and I can't find a measurement of that distance between the wooden ceiling holes on the mounting bracket. We have a beam we want to mount this to that is 3-1/4" wide. I believe it will just barely fit but not sure.
Dear Jonathan, sorry for the late reply, and thanks for your asking. Can you send us the product link you purchased it, please? Since the detailed parameters between each product may be different.
Looking forward to your reply.
Best Regards
Any ideas on why the light is not working on my new ceiling fan?
Hi,Erika, Could you please contact sofucor support email,we will help you to solve your problem. support@sofucorfan.com OR sofucor_service@163.com
What about mounting on an angled ceiling 18degrees? Can the standard kit work for this? How does the mounting change?
We suggest mounting on an angled less then 15°
Ok, the wires that comes whit fan are 20inch long but I want to install the 24 inch rod how?
you can contact our after-sales teamm they will help you
Can I use a wall switch and remote?
Dear Sir,sofucor just can be using one way,,if you have more questions, please contact us by sofucor_service@163.com, thank you!
Does this fan fit a sloped ceiling?
The inclination angle is less than 15 degrees.
What do I attach the purple (not the antenna maroon) to? It is labeled REV presumably for reverse. But there is no explanation in the video above as to where to attach that line. Help?
Hi Lillian,Pls email us by : Sofucor_service@163.com.Sofucor will give you the best solution.
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Dear, you can send email to our After-sales Team support@sofucorfan.com, they will help you