Hey buddy, Thank you so much for your informative videos. I have question about the arm mode when we add smoke alarm to the device. If added smoke sensors, staying disarmed of the security sensors but always staying armed with smoke alarm sensors? I couldn't see such mode at Smart Life App? Thank You!
If you add a smoke alarm the 'Mode' setting should be set to 24 Hours active. Whether you arm, disarm or select Stay home, the Smoke alarm will always be active.
under detectors, I added 5 window alarms and 4 door alarms for the 7 windows ad 3 doors. Then .I added the 2 motion detectors.nder balcony setting. F or some reason only the system kept one balcony and one door detector and 3 window detector settings. all other detectors were lost in the listing. The device names that you suggested I give them, do not show up in the detector list on the app.
Hi Mark, Can you create a support ticket so help you. www.osigodirect.com/create-a-ticket/ We will get this sorted out for you. OSI Go Direct - Customer Support
Thanks for the very nice and informative video ,, I have a question ,, I have other motion and door sensors ,, both Wi-Fi and zigbee and hey are added to my smart life and Alexa .. ca they also be paired to this system or it is a must to buy their door and motion sensors .. thanks again
I bought the system and I want to connect a wired door sensor, a wired window sensor, a wired motion sensor and a wired siren. How can I do this through Wired Defense Zone Socket? Thank you
The Maximum Distance sensors can be away from the Alarm Display: Door-Window Sensor: 30m (98 Feet) PIR Motion Sensor: 40m (130 Feet) remote control: 40m (65 Feet) Important: The distances noted above are tests conducted in an open space with no obstructions. Walls or other barriers will affect the signal strength. A Concrete wall or metal cladding can greatly reduce the signal distance. If your sensors or magnets are mounted on a door or window (or door/window frame) that is metallic, this can interfere with the magnetic field of the magnet. An RF signal repeater can solve sensor connection issues: osigodirect.kb.help/osi-signal-repeater/
If you reduce the distance of the sensor totals above by half, this will give you an idea as to how far the sensors can be away from the alarm display with minor obstructions.
here is a video showing how to set an alarm code. you can have 2 code. one is a system code. and one is a user code. user code you will want to give to kids, employees, guests etc. System Code would be for the owner as they can change the user code at any time. People with the User code cannot make changes to your System Code.
how many of total devices can be connected? i.e. door sensor, motion sensor etc. after 35 devices its disappearing any more devices amd keeping only 35 devices
Hello, You should be able to add 99 accessories. There could be several reasons why this is happening: 1. If a sensor was paired already, it can't be added again. Check if it's the same sensor you've added already. 2. Try pairing new sensors from the panel instead of the app. 3. Lastly, you may reset it to factory default settings and retry. This will clear any bugs or errors that could be happening we hope this helps!
@@OSIGoDirect 1- I made sure no sensors are eing paired multiple times. 2- I am connecting through panel and not through app. 3- I did not try factory resetting it because i will loose all connected device and i have to map it all over again. But do you think this option will work? if yes i dont mind resetting it
@@pakistanipopsongs9994 It was recommended that performing a factory reset and readding the sensors back to the alarm panel one at a time should solve the issue. Please ensure that the PIR motion sensors are always turned off when pairing them as the PIR sensors are always giving out a signal.
Thanks for very informative video, I have bought one of these now PG 107 3GSM, I see there are different trade names added and a 2GSM model, I need more PIRs do you know the name of compatible PIR sensors as many 433mhz look the same.
Hello Bernie, you can purchase it here www.osigodirect.com/additional-wireless-motion-sensor/ there is also amazon.com and amazon.ca links to this product
Hi Robert, Unfortunately it is not possible to achieve this with the alarm settings. You would have to choose either having a delay or no delay on the sensors. There is a work around for this though. However, a way to achieve the best of both worlds is to set all sensors to no delay, this will trigger the alarm immediately whether you set the alarm to 'Away' or 'Stay'. But, what you can do is disarm the alarm system before you enter your place using the Smart Life app or by using the remote control. I hope this helps.
How many mobile phone can added to this devices, I'm having problems when I connect second mobile phone, it disappears from first one. I'm using Smart app. Plz anz
You can add unlimited. Please follow steps here on how to share the OSI Alarm System osigodirect.kb.help/how-to-share-your-osi-wifi-alarm-account-with-smart-life-app/
@@interpoliandotv To set up an arm and disarm schedule: 1. On the app, open the device and then select setting at the bottom of the screen 2. Then select 'timer' 3. Then select 'Add' 4. Enter the time 5. Set the 'Repeat' 6. Create a 'Note' 7. Enable 'Notification' 8. Select Device Mode for this schedule. Disarmed, Away or Home 9. Save the settings Note when you select save you may not see your saved schedule. Just select the back arrow at the top left, then select 'Timer again. You will see your schedule. 10. You can create another schedule if you wish. One to Arm the Alarm (Away or Home) and one to disarm the alarm.
No, the alarm only requires wifi connection and uses the smart life app to control and receive alarm notifications. The SIM card is only needed if you want to use the call feature where you can program up to 5 phone numbers. When the alarm is triggered it will call the first number. If no one answers it will go on to the next number amd so on. Once someone answers they will.hear phone promps where they can disarm the alarm among other things. Its also great for those who dont have wifi or internet service. This way they can still remotely arm and disarm the alarm through reg telephone as well as get sms text alarm notifications. Otherwise, there is no need to use a SIM Card. A very small percentage of people dont use the SIM card feature. But, its available if you want to use it.
In order to receive text alerts from the Alarm System you only need to have Wi-fi in the property in which it is installed and the Smart Life app installed on your smartphone/tablet. as long as you have a data plan on your phone you can receive notifications, arm & disarm, check log and make setting changes etc. If you insert the sim card it will allow the OSI Alarm System to call up to 5 pre programmed phone numbers when the Alarm Sensors get Triggered. However the the current OSI Alarm System model works only with 2G and 3G networks which have been phasing out world wide. A newer 4G OSI Alarm System model is releasing in May of 2022. This will work with any Sim card purchased from any major network in your country.
Hello Dejan! Unfortunately no. If you would like to have the door have both a doorbell and act as a sensor to trigger alarm when the alarm is armed, you will need 2 door sensors on the same door. One with "Doorbell" zone attribute and one with "Stay Arm", "Out Arm" or "24 Hours Active" zone attribute.
Any version should work. If you are having issues finding AP mode. Please refer to these step by step instructions. IOS: osigodirect.kb.help/connecting-osi-smart-alarm-to-smart-life-app-with-apple-ios-using-ap-mode-recommended/ ANDROID: osigodirect.kb.help/connecting-osi-smart-alarm-to-smart-life-app-with-android-using-ap-mode-recommended/ Hope this helps
Of you have no wifi you will need to insert a SIM card. For more information plesse read this article. osigodirect.kb.help/do-you-need-a-sim-card-to-receive-text-alertsnotifications-from-the-osi-alarm-system/
We have found that there is a recent change with cell providers in North America where suddenly their sim cards are no longer fully compatible with our alarm system, we are not sure what the reason is behind this but unfortunately we have come to the conclusion that the SIM Card Feature is no longer stable enough to use in North America for now. We are working on figuring out this issue but unfortunately we do not have an estimated date as to when this will be resolved. Please read the below explanations and options that you may want to explore. There are 2 Main Reasons customers want to use the SIM Card Feature The SIM Card feature is used for two reasons, either for those who live in remote areas with no Wi-Fi and want to be able to control their alarm system and receive phone/text notifications For those who do have Wi-Fi (where system alarm notifications are free) but the customer wants to also receive phone calls / SMS text messages as well. The Smart life app recently came out with a new feature where you can have the app phone your cell or receive an SMS text when the alarm is triggered. We are currently testing this feature out.
I just moved to a place that has this system. I set it up. But I have no idea how to connect the sensors especially since they already attach to the door and corner of the living room. Also is there a way to set a pin to disarm the system ?right now anyone can walk in and just press disarm
Hello, Re Connecting installed door sensor. First turn off all motion pir sensors when adding door sensors. Motion sensors give off constant signal so it will confuse the display into thinking it connected the door sensor when it did not. Then do this 1. Select accessores 2. Select detectors tab 3 make sure door is in closed position 4. Select plus icon on top right to add. You have 25 seconds before time out 5. Now open the door. Done *Change the name of the sensor *Make sure to change zone attribute to out arm active. Out arm active means whem you arm as HOME OR AWAY the sensor will.be activd *device name set to Door Alarm. Now you are good to go! **************************** Yes to set the pin do this Now we need to create the new code Select Back (you should be on the Settings page Select Password Select System Select Delete Button old password (back arrow with x) Press the Double square icon (on/off swtich) it should turn green Enter new code Select Checkmark to confirm settings You are now done. Hope this helps!
@@dopeswagg1675 even easier. 1. Select accessories 2. You should already now be in the remotes tab. 3. Select plus icon to add and then you have 25 seconds for next step 4. Press any button the remote. It should now be connected. Repeat for second remote.
I have bought one of these but having issues connecting it to wifi. I am using a samsung note phone. Set wifi to 2.4 and turned off 5ghz. I gave tried air link and soft link with smart life app and easy security app but cannot get it to pair. Do you have any ideas?
@@OSIGoDirect at the point of connecting, it is asking me for a password to connect to the devices wifi. If I skip that bit it times out and isn't connecting
Hello, go into wifi settings on display and select UNBIND which will clear your WiFi settings. Then follow the steps on this video ua-cam.com/video/zQ3EeDx_X9g/v-deo.html If you have issues still please email sales@osigodirect.com and let us know so we can help you more quickly. Hope this helps!
A Sim Card and plan would need to be purchased from you cell service provider. You then enter the designated phone numbers (up to 5) for the the alarm panel to call when a sensor is triggered. Note: A Sim Card is not necessary if you have wi-fi. Notifications can also be received using your wi-fi network in combination with the Smart Life App installed on you smart phone / Tablet.
Connect smart Alarm with Wi-Fi osigodirect.kb.help/connecting-osi-smart-alarm-wi-fi-4g-to-smart-life-app-with-an-android-or-apple-ios-recommended/ Alarm Notification (iPhone) osigodirect.kb.help/how-to-turn-on-alarm-notifications-for-your-osi-alarm-system-iphone/ Alarm Notifications (Android) osigodirect.kb.help/how-to-turn-on-alarm-notifications-for-your-osi-alarm-system-android-phones/ Please check out this link to setup the date and time manually if you plan on not using Wi-Fi: ua-cam.com/video/KqcZOLDh6mc/v-deo.html Smart Life new option the is NOT REQUIRED for our alarm system osigodirect.kb.help/smart-life-what-is-phone-call-sms-message-notifications-do-i-need-to-pay-for-this/
Depending on what sensor battery you need to change, please follow these directions. When you have changed the battery, select 'Disarm' to clear the low battery warning message. Door/Window Sensors (on the door or window sensor you do not to remove the sensor from the 3M tape, the sensor housing can be pried off as shown in the video. osigodirect.kb.help/how-to-replace-the-contact-sensor-windowdoor-batteries/ Motion Sensors osigodirect.kb.help/how-to-replace-the-motion-sensor-batteries/
Did you mean how to you have the alarm system send you a text to your phone? This will work if you have a sim card installed in the alarm system. You would need to purchase a cell phone plan with your provider and they will provide the sim card. This is recommended for customers who do not have Wi-Fi at the location where the Alarm system is going to be installed. If you have Wi-Fi, then a sim card is not necessary as the alarm panel will send you an alert notification to your phone via Wi-Fi if the alarm is triggered. This will be done through the Smart Life app.
There is setting to turn backlight off to save the energy .After security activated the screen is still black and I cannot put password.How can I activate screen light?
Is anybody having a issue with the keypad turning off and not able to start up the screen again? When it sleeps I have to remove power from the power cord to allow it to reboot.
If you require any technical assistance you can contact us: www.osigodirect.com/contact/ You may also want to turn the backlight on: Menu -> Settings-> Switch-> Backlight
No sorry this does not work with 5G network, The current model actually only works with 3G (which the 3G Network is now almost completely phased out). However, our new 4G/LTE model will be coming out in late May.
Hi there if you are trying to connect to wifi hotspot using SoftAP mode please watch this video ua-cam.com/video/zQ3EeDx_X9g/v-deo.html if you have any issues please email us at sales@osigodirect.com so we can help you quickly.
I did! And honestly, I'd rather it be harder than easier to remove. Aside from being unable to arm it as away from the app, the product has been working flawlessly. I just arm it from the actual unit and there are never any issues
Hi Urkurikowose , please email us at sales@osigodirect.com and we will contact you to walk you through it. When you email us please provide us with order info (your name, where you purchased, when you purchased, and the order number) please DO NOT post that info here. Don't worry we will help resolve your issue🙂
3-5 Years. Active RFID tags use one of two main frequencies - either 433 MHz or 915 MHz - to transmit information. They contain three main parts, including a tag, antenna, and interrogator. The battery in an active RFID tag should supply enough power to last for 3-5 years. This depends on how much an RFID tag is used. osigodirect.kb.help/how-long-does-an-rfid-tag-last-for/
Sensors: How long the batteries last depends on usage but typically all sensors usually last approximately 1 year. We recommend getting into the habit of changing the batteries for all your sensors at the same time as when you replace the smoke detector batteries. The Smart Life app will notify you when the batteries are low. Door/Window sensors: 3- 12 months Motion PIR sensors: 6-12 Months osigodirect.kb.help/sensor-information-max-distance-type-of-batteries-battery-installation/
Here is a video on how to do that here! you just want to create a passcode correct. once you create it, you will be able to disarm the alarm system after entry. ua-cam.com/video/9CGmXvA4034/v-deo.html otherwise you dont need to enter any passcode if you use the remote controller or the app on your smartphone. All you need to do is press the Disarm button. hope this helps!
Este año 2022 vamos a vender esta alarma directamente en Brasil y México y tendremos todos nuestros videos traducidos. lamentablemente ahora mismo no lo tenemos traducido todavía.
Purchase the OSI Wi-Fi Alarm System here: ✅ OSI Wi-Fi Alarm System OSI GO DIRECT: bit.ly/2W1uftH AMAZON.COM: amzn.to/37MD4NF AMAZON.CA: amzn.to/37MD9kr Need an even more simple, smaller and portable alarm? Purchase the OSI Wi-Fi Mini Alarm System here: ✅ OSI Wi-Fi Mini Alarm System OSI GO DIRECT: bit.ly/3aa8piE AMAZON.COM: amzn.to/3QYKweh AMAZON.CA: amzn.to/3QUOQvf ✅ OSI Alarm Wireless Motion Sensor OSI GO DIRECT: bit.ly/3nudup0 AMAZON.COM: amzn.to/3OUovLU AMAZON.CA: amzn.to/3yzDmGc ✅ OSI Alarm Wireless Door/Window Sensor OSI GO DIRECT: bit.ly/3R1eD4X AMAZON.COM: amzn.to/3uiyvGQ AMAZON.CA: amzn.to/3aaX5Tm ✅ Wireless Indoor Strobe alarm siren OSI GO DIRECT: bit.ly/3bDAv69 AMAZON.COM: amzn.to/3OEpf8g AMAZON.CA: amzn.to/3ueQ2j5
First one listed. To add more sensors or wireless siren or even the smaller more compact alarm version with less features, you can see links to those listed there as well.
If you purchased the OSI 14 piece alarm system recently (june 2022 or july 2022) please follow these steps as the steps has changed due to an upgrade. Otd now easier to set up. osigodirect.kb.help/connecting-osi-smart-alarm-to-smart-life-app-with-an-android-or-apple-ios-recommended/
@@oneworld79 Please try this new link: osigodirect.kb.help/connecting-osi-smart-alarm-wi-fi-4g-to-smart-life-app-with-an-android-or-apple-ios-recommended/ On the page you will see other options for: 1. 4G Model (with touch screen display) (June/2022 & later): IOS & Android 2. GSM Model (with touch screen Display)(March/2022 & earlier): IOS or Android 3. Mini Alarm (hub only): IOS & Android
You need to be clear that the maximum numberof the detectors (door , window and motion is 4 .. with 7 windows on the ground floor this system wont work for us.
A Maximum of 99 sensors can be added to the alarm panel. A mixture of Door, Window and Motion sensors. If you need further assistance please contact us at www.osigodirect.com/support/
That may be true of all sensors combined but can't load more than 4 sensors of each type. We need to be able to rename or name 7 window sensors and you can't do that.
The sensors can be renamed on the Smart Life app. The sensors cannot be renamed on the Alarm Panel display. To rename the sensors on the Smart Life App: 1. Select the Alarm Device on the Smart Life App 2. Select Accessories 3. Select 'Detector' 4. Select the sensor (Detector) 5. Select the 'Sub device name' 6. Name the sensor 7. Save settings 8. When the sensor is triggered, the name will appear in the app notification.
Hi Atakan, what is the reason why you would want to change that number? I'll try to find information on that. Please stand by. It may take 24 hours to find out if and how it can be done.
@@OSIGoDirect hey. Thanks for answer. If devices with imei coming to Turkey from abroad are not registered by the information technology institution, they are closed for use within 120 days. Registration costs 3 times the device. So I thought of changing the registered imei number of an old phone that I don't use and that of the alarm device. I hope I was able to explain. :)
I have received the answer. IMEI is a unique number to each alarm system and cannot be changed. This is the same for an iPhone for example. It cannot be changed.
Love how you went through step by step and really wanted to hear how loud the alarm is
Can I put more than one user code ? Like a different code for other people in the house? What is the frequency of the keyfob? Thank you
Hey buddy, Thank you so much for your informative videos.
I have question about the arm mode when we add smoke alarm to the device.
If added smoke sensors, staying disarmed of the security sensors but always staying armed with smoke alarm sensors?
I couldn't see such mode at Smart Life App?
Thank You!
If you add a smoke alarm the 'Mode' setting should be set to 24 Hours active. Whether you arm, disarm or select Stay home, the Smoke alarm will always be active.
Thanks for the walk through, just set up mine, it works great.
AWESOME !
Clear to the point and you also sold me a iRobot 360t wet mop 😊
Thanks again
Thank you for thr kind comments my friend!
Hey can the system indicate entry open or close via voice
under detectors, I added 5 window alarms and 4 door alarms for the 7 windows ad 3 doors. Then .I added the 2 motion detectors.nder balcony setting. F or some reason only the system kept one balcony and one door detector and 3 window detector settings. all other detectors were lost in the listing.
The device names that you suggested I give them, do not show up in the detector list on the app.
Hi Mark, Can you create a support ticket so help you. www.osigodirect.com/create-a-ticket/
We will get this sorted out for you.
OSI Go Direct - Customer Support
Thank you very much. Great video. I just bought one.
Great job you helped me set this system up.
Please add a video on Configuring the Sim card to work would be helpful. Mine only works with wifi.
Thanks for the very nice and informative video ,, I have a question ,, I have other motion and door sensors ,, both Wi-Fi and zigbee and hey are added to my smart life and Alexa .. ca they also be paired to this system or it is a must to buy their door and motion sensors .. thanks again
If the motion and door sensors have these specifications - EV1527 RF coding and a 433 MHz frequency, it can be synchronized with our alarm system.
Thanks a lot for your answer, it is really clarifying
Your Welcome George! Glad the video helped!
Can you install 2 keypads in 2 different locations in the house. Example, front door and garage same house same sensors.
That would not be possible as the keypads (Alarm System) functions independently from each other
👍
@@OSIGoDirect Does the system work with Google?
@@EscapeEFT Yes you can. Please check this link out: osigodirect.kb.help/google-home-assistant-and-amazon-alexa-smart-device-help-links/
I bought the system and I want to connect a wired door sensor, a wired window sensor, a wired motion sensor and a wired siren. How can I do this through Wired Defense Zone Socket? Thank you
Please see the following article:
osigodirect.kb.help/does-the-osi-alarm-support-wired-zones-if-so-does-it-include-the-connector-how-do-you-use-it/
Hi,
Great Video!
i live in a house with 2 floors so was wondering how far away the sensors can be from the main unit? thanks!
The Maximum Distance sensors can be away from the Alarm Display:
Door-Window Sensor: 30m (98 Feet)
PIR Motion Sensor: 40m (130 Feet)
remote control: 40m (65 Feet)
Important: The distances noted above are tests conducted in an open space with no obstructions. Walls or other barriers will affect the signal strength. A Concrete wall or metal cladding can greatly reduce the signal distance. If your sensors or magnets are mounted on a door or window (or door/window frame) that is metallic, this can interfere with the magnetic field of the magnet.
An RF signal repeater can solve sensor connection issues: osigodirect.kb.help/osi-signal-repeater/
If you reduce the distance of the sensor totals above by half, this will give you an idea as to how far the sensors can be away from the alarm display with minor obstructions.
question , how do you set individual user arming codes to disarm , at the moment anybody can just disarm without a code ?
here is a video showing how to set an alarm code.
you can have 2 code. one is a system code. and one is a user code. user code you will want to give to kids, employees, guests etc. System Code would be for the owner as they can change the user code at any time.
People with the User code cannot make changes to your System Code.
ua-cam.com/video/9CGmXvA4034/v-deo.html
I don’t have the AP mood or EZ mood ! Why ? what should I do?
Thanks great JOB.. I learned a lot..
Sim housing is too big for my Sim, any suggestions on Sim adoptors
Mine screen doesn't show any light. But behind the sos button is some red light?
Please contact our technical support to create a support ticket: www.osigodirect.com/contact/
how many of total devices can be connected? i.e. door sensor, motion sensor etc. after 35 devices its disappearing any more devices amd keeping only 35 devices
Hello, You should be able to add 99 accessories.
There could be several reasons why this is happening:
1. If a sensor was paired already, it can't be added again. Check if it's the same sensor you've added already.
2. Try pairing new sensors from the panel instead of the app.
3. Lastly, you may reset it to factory default settings and retry. This will clear any bugs or errors that could be happening
we hope this helps!
@@OSIGoDirect 1- I made sure no sensors are eing paired multiple times.
2- I am connecting through panel and not through app.
3- I did not try factory resetting it because i will loose all connected device and i have to map it all over again. But do you think this option will work? if yes i dont mind resetting it
@@pakistanipopsongs9994 It was recommended that performing a factory reset and readding the sensors back to the alarm panel one at a time should solve the issue. Please ensure that the PIR motion sensors are always turned off when pairing them as the PIR sensors are always giving out a signal.
Can I set it up so that when my system goes into alarm, it contacts the monitoring center, which will then reach out to me?
Unfortunately, our alarm system is primarily designed for self-monitoring and doesn't support this particular functionality.
Have had my system for since March 2020. It’s currently turning off and then on-on its own. Do you have any information as to what it might be?
You can try changing the power adapter. Ensure you use a 5V 2A power adapter.
Thanks for very informative video, I have bought one of these now PG 107 3GSM, I see there are different trade names added and a 2GSM model, I need more PIRs do you know the name of compatible PIR sensors as many 433mhz look the same.
Hello Bernie, you can purchase it here www.osigodirect.com/additional-wireless-motion-sensor/ there is also amazon.com and amazon.ca links to this product
Thanks.. I'll try it out
Question, I want my entry to have an away arm delay so I have time to disarm , but no delay for stay arm…how can I achieved this?
Hi Robert,
Unfortunately it is not possible to achieve this with the alarm settings. You would have to choose either having a delay or no delay on the sensors. There is a work around for this though.
However, a way to achieve the best of both worlds is to set all sensors to no delay, this will trigger the alarm immediately whether you set the alarm to 'Away' or 'Stay'. But, what you can do is disarm the alarm system before you enter your place using the Smart Life app or by using the remote control.
I hope this helps.
How many mobile phone can added to this devices, I'm having problems when I connect second mobile phone, it disappears from first one. I'm using Smart app. Plz anz
You can add unlimited.
Please follow steps here on how to share the OSI Alarm System
osigodirect.kb.help/how-to-share-your-osi-wifi-alarm-account-with-smart-life-app/
Is it possible to update the alarm software? or is it possible to open the software with some program?
At this time the alarm panel cannot do either, however we are working on this.
Can I schedule arm time to some zones ?
Sorry this is not possible. You can only schedule arm and disarm times for the whole alarm panel.
@@OSIGoDirect-id3ul which one would you recommend that can do that ?
@@interpoliandotv To set up an arm and disarm schedule:
1. On the app, open the device and then select setting at the bottom of the screen
2. Then select 'timer'
3. Then select 'Add'
4. Enter the time
5. Set the 'Repeat'
6. Create a 'Note'
7. Enable 'Notification'
8. Select Device Mode for this schedule. Disarmed, Away or Home
9. Save the settings
Note when you select save you may not see your saved schedule. Just select the back arrow at the top left, then select 'Timer again. You will see your schedule.
10. You can create another schedule if you wish. One to Arm the Alarm (Away or Home) and one to disarm the alarm.
@@OSIGoDirect but can be done to each sensor ? Different schedule time to each sensor ?
@@interpoliandotv Sorry, no that is not possible, Only for the whole alarm system.
Was wondering if I must use a SIM card.....will the unit alert me through the app if the alarm is tripped?
No, the alarm only requires wifi connection and uses the smart life app to control and receive alarm notifications.
The SIM card is only needed if you want to use the call feature where you can program up to 5 phone numbers. When the alarm is triggered it will call the first number. If no one answers it will go on to the next number amd so on. Once someone answers they will.hear phone promps where they can disarm the alarm among other things. Its also great for those who dont have wifi or internet service. This way they can still remotely arm and disarm the alarm through reg telephone as well as get sms text alarm notifications.
Otherwise, there is no need to use a SIM Card. A very small percentage of people dont use the SIM card feature. But, its available if you want to use it.
What is the alarm's sound volume in term of dB ? Thanks !
The wired siren volume that comes with the package is 120db
If you insert sim card, do you receive text alerts from the alarm system?
In order to receive text alerts from the Alarm System you only need to have Wi-fi in the property in which it is installed and the Smart Life app installed on your smartphone/tablet. as long as you have a data plan on your phone you can receive notifications, arm & disarm, check log and make setting changes etc.
If you insert the sim card it will allow the OSI Alarm System to call up to 5 pre programmed phone numbers when the Alarm Sensors get Triggered. However the the current OSI Alarm System model works only with 2G and 3G networks which have been phasing out world wide. A newer 4G OSI Alarm System model is releasing in May of 2022. This will work with any Sim card purchased from any major network in your country.
is there a way to make Doorbell mode active as an alarm sensor as well?
I haven't found a way?
Hello Dejan! Unfortunately no. If you would like to have the door have both a doorbell and act as a sensor to trigger alarm when the alarm is armed, you will need 2 door sensors on the same door. One with "Doorbell" zone attribute and one with "Stay Arm", "Out Arm" or "24 Hours Active" zone attribute.
@@OSIGoDirectOMG 🤨
any hope of a software fix for it with some update?
Hello, what version of SmartLife app You use in test to can change EZ mode?
Any version should work. If you are having issues finding AP mode. Please refer to these step by step instructions.
IOS: osigodirect.kb.help/connecting-osi-smart-alarm-to-smart-life-app-with-apple-ios-using-ap-mode-recommended/
ANDROID:
osigodirect.kb.help/connecting-osi-smart-alarm-to-smart-life-app-with-android-using-ap-mode-recommended/
Hope this helps
hi were is the wired instruction video
Can't connect the keypad with the phone and there is no so called AP Mode on the application
Please contact us here so we can help you: www.osigodirect.com/create-a-ticket/
How do you reset password? Password will not work anymore
Hello, please how will l set up the GSM only if there is no WiFi?
Of you have no wifi you will need to insert a SIM card.
For more information plesse read this article.
osigodirect.kb.help/do-you-need-a-sim-card-to-receive-text-alertsnotifications-from-the-osi-alarm-system/
How do you change the APN settings in order for this to connect to the server?
We have found that there is a recent change with cell providers in North America where suddenly their sim cards are no longer fully compatible with our alarm system, we are not sure what the reason is behind this but unfortunately we have come to the conclusion that the SIM Card Feature is no longer stable enough to use in North America for now. We are working on figuring out this issue but unfortunately we do not have an estimated date as to when this will be resolved. Please read the below explanations and options that you may want to explore.
There are 2 Main Reasons customers want to use the SIM Card Feature
The SIM Card feature is used for two reasons, either for those who live in remote areas with no Wi-Fi and want to be able to control their alarm system and receive phone/text notifications
For those who do have Wi-Fi (where system alarm notifications are free) but the customer wants to also receive phone calls / SMS text messages as well.
The Smart life app recently came out with a new feature where you can have the app phone your cell or receive an SMS text when the alarm is triggered. We are currently testing this feature out.
I don't have the AP mode on the app?!!! can't connect
Thanks. 👍
You are welcome!
Are the sensors from DIGOO DG-Hosa compatible? Many thanks
Because they work on 433mhz radio frequency there is a very good chance they will work.
How can we connect wired zones?
osigodirect.kb.help/does-the-osi-alarm-support-wired-zones-if-so-does-it-include-the-connector-how-do-you-use-it/
I just moved to a place that has this system. I set it up. But I have no idea how to connect the sensors especially since they already attach to the door and corner of the living room. Also is there a way to set a pin to disarm the system ?right now anyone can walk in and just press disarm
Hello,
Re Connecting installed door sensor.
First turn off all motion pir sensors when adding door sensors. Motion sensors give off constant signal so it will confuse the display into thinking it connected the door sensor when it did not.
Then do this
1. Select accessores
2. Select detectors tab
3 make sure door is in closed position
4. Select plus icon on top right to add. You have 25 seconds before time out
5. Now open the door.
Done
*Change the name of the sensor
*Make sure to change zone attribute to out arm active. Out arm active means whem you arm as HOME OR AWAY the sensor will.be activd
*device name set to Door Alarm.
Now you are good to go!
****************************
Yes to set the pin do this
Now we need to create the new code
Select Back (you should be on the Settings page
Select Password
Select System
Select Delete Button old password (back arrow with x)
Press the Double square icon (on/off swtich) it should turn green
Enter new code
Select Checkmark to confirm settings
You are now done.
Hope this helps!
@@OSIGoDirect thank you. One more question how do i connect the two remotes they gave me?
Also dont forget to turn the motion sensors back on after you connect the door sensor
@@dopeswagg1675 even easier.
1. Select accessories
2. You should already now be in the remotes tab.
3. Select plus icon to add and then you have 25 seconds for next step
4. Press any button the remote.
It should now be connected.
Repeat for second remote.
I have bought one of these but having issues connecting it to wifi. I am using a samsung note phone. Set wifi to 2.4 and turned off 5ghz. I gave tried air link and soft link with smart life app and easy security app but cannot get it to pair. Do you have any ideas?
You should definitely use the Smart Life app. Try using this tutorial video for the Soft AP connection ua-cam.com/video/zQ3EeDx_X9g/v-deo.html
@@OSIGoDirect at the point of connecting, it is asking me for a password to connect to the devices wifi. If I skip that bit it times out and isn't connecting
my alarm does not transmit any hot spot ssid's, I don't think wifi is working.
Hello, go into wifi settings on display and select UNBIND which will clear your WiFi settings. Then follow the steps on this video ua-cam.com/video/zQ3EeDx_X9g/v-deo.html
If you have issues still please email sales@osigodirect.com and let us know so we can help you more quickly. Hope this helps!
Loại này dùng tốt ko a
ok but how the alarm let you now is active in the phone??
A Sim Card and plan would need to be purchased from you cell service provider. You then enter the designated phone numbers (up to 5) for the the alarm panel to call when a sensor is triggered. Note: A Sim Card is not necessary if you have wi-fi. Notifications can also be received using your wi-fi network in combination with the Smart Life App installed on you smart phone / Tablet.
How do i set clock , date , time , my pennal shows wring date and time ,
If you connect the alarm system with the smart life app the time will automatically sync with your wifi router.
Connect smart Alarm with Wi-Fi
osigodirect.kb.help/connecting-osi-smart-alarm-wi-fi-4g-to-smart-life-app-with-an-android-or-apple-ios-recommended/
Alarm Notification (iPhone)
osigodirect.kb.help/how-to-turn-on-alarm-notifications-for-your-osi-alarm-system-iphone/
Alarm Notifications (Android)
osigodirect.kb.help/how-to-turn-on-alarm-notifications-for-your-osi-alarm-system-android-phones/
Please check out this link to setup the date and time manually if you plan on not using Wi-Fi: ua-cam.com/video/KqcZOLDh6mc/v-deo.html
Smart Life new option the is NOT REQUIRED for our alarm system
osigodirect.kb.help/smart-life-what-is-phone-call-sms-message-notifications-do-i-need-to-pay-for-this/
I have a message low battery how do I rectify
Depending on what sensor battery you need to change, please follow these directions. When you have changed the battery, select 'Disarm' to clear the low battery warning message.
Door/Window Sensors (on the door or window sensor you do not to remove the sensor from the 3M tape, the sensor housing can be pried off as shown in the video.
osigodirect.kb.help/how-to-replace-the-contact-sensor-windowdoor-batteries/
Motion Sensors
osigodirect.kb.help/how-to-replace-the-motion-sensor-batteries/
How do you set up for text call?
Did you mean how to you have the alarm system send you a text to your phone? This will work if you have a sim card installed in the alarm system.
You would need to purchase a cell phone plan with your provider and they will provide the sim card. This is recommended for customers who do not have Wi-Fi at the location where the Alarm system is going to be installed.
If you have Wi-Fi, then a sim card is not necessary as the alarm panel will send you an alert notification to your phone via Wi-Fi if the alarm is triggered. This will be done through the Smart Life app.
How do I connect my security camera?
There is setting to turn backlight off to save the energy .After security activated the screen is still black and I cannot put password.How can I activate screen light?
Hi Alex, sorry we missed your messege. Did you figure it out? If not please email sales@osigodirect.com and we will help you figure out your issue.
Is anybody having a issue with the keypad turning off and not able to start up the screen again?
When it sleeps I have to remove power from the power cord to allow it to reboot.
If you require any technical assistance you can contact us:
www.osigodirect.com/contact/
You may also want to turn the backlight on:
Menu -> Settings-> Switch-> Backlight
@@OSIGoDirect hi I thought maybe it could be the backlight initially but after I observed it was already on I ruled that issue out
@@justthetruth5945 Please create a support ticket so we can provide you with better support:
www.osigodirect.com/create-a-ticket/
Want to purchase but wanna know if it works with 5G network
No sorry this does not work with 5G network, The current model actually only works with 3G (which the 3G Network is now almost completely phased out). However, our new 4G/LTE model will be coming out in late May.
Digoo HAMA requires a password for the Soft AP Mode, do you know how to find it?
Hi there if you are trying to connect to wifi hotspot using SoftAP mode please watch this video ua-cam.com/video/zQ3EeDx_X9g/v-deo.html if you have any issues please email us at sales@osigodirect.com so we can help you quickly.
i call shenanigans on that back cover removal. mine won't budge :(
Did you get the back cover opened? It should be very easy to open. I apologize for the very late reply my friend.
I did! And honestly, I'd rather it be harder than easier to remove. Aside from being unable to arm it as away from the app, the product has been working flawlessly. I just arm it from the actual unit and there are never any issues
Guys have all EZ mode OPTION???? it does not appear on mine, plseeee
Hi Urkurikowose , please email us at sales@osigodirect.com and we will contact you to walk you through it. When you email us please provide us with order info (your name, where you purchased, when you purchased, and the order number) please DO NOT post that info here. Don't worry we will help resolve your issue🙂
how long RFID or wireless contact last ?
3-5 Years. Active RFID tags use one of two main frequencies - either 433 MHz or 915 MHz - to transmit information. They contain three main parts, including a tag, antenna, and interrogator. The battery in an active RFID tag should supply enough power to last for 3-5 years. This depends on how much an RFID tag is used.
osigodirect.kb.help/how-long-does-an-rfid-tag-last-for/
Sensors: How long the batteries last depends on usage but typically all sensors usually last approximately 1 year. We recommend getting into the habit of changing the batteries for all your sensors at the same time as when you replace the smoke detector batteries. The Smart Life app will notify you when the batteries are low.
Door/Window sensors: 3- 12 months
Motion PIR sensors: 6-12 Months
osigodirect.kb.help/sensor-information-max-distance-type-of-batteries-battery-installation/
How do I set a password to deactivate after entry on the panel?
Here is a video on how to do that here! you just want to create a passcode correct. once you create it, you will be able to disarm the alarm system after entry.
ua-cam.com/video/9CGmXvA4034/v-deo.html
otherwise you dont need to enter any passcode if you use the remote controller or the app on your smartphone. All you need to do is press the Disarm button.
hope this helps!
Can i use the app on cellular if wifi is not available?
Hi! Yes you can! the Wi-Fi just means that the system itself needs to be connected to wi-fi :)
@@OSIGoDirect I want to put this in a remote location. Like a construction site where there is no wifi
@@yukubaholmes7529 then use a Sim?
Need the wired instructions
Tendrá un video explicando en español
Este año 2022 vamos a vender esta alarma directamente en Brasil y México y tendremos todos nuestros videos traducidos. lamentablemente ahora mismo no lo tenemos traducido todavía.
Where do you buy it
Purchase the OSI Wi-Fi Alarm System here:
✅ OSI Wi-Fi Alarm System
OSI GO DIRECT: bit.ly/2W1uftH
AMAZON.COM: amzn.to/37MD4NF
AMAZON.CA: amzn.to/37MD9kr
Need an even more simple, smaller and portable alarm?
Purchase the OSI Wi-Fi Mini Alarm System here:
✅ OSI Wi-Fi Mini Alarm System
OSI GO DIRECT: bit.ly/3aa8piE
AMAZON.COM: amzn.to/3QYKweh
AMAZON.CA: amzn.to/3QUOQvf
✅ OSI Alarm Wireless Motion Sensor
OSI GO DIRECT: bit.ly/3nudup0
AMAZON.COM: amzn.to/3OUovLU
AMAZON.CA: amzn.to/3yzDmGc
✅ OSI Alarm Wireless Door/Window Sensor
OSI GO DIRECT: bit.ly/3R1eD4X
AMAZON.COM: amzn.to/3uiyvGQ
AMAZON.CA: amzn.to/3aaX5Tm
✅ Wireless Indoor Strobe alarm siren
OSI GO DIRECT: bit.ly/3bDAv69
AMAZON.COM: amzn.to/3OEpf8g
AMAZON.CA: amzn.to/3ueQ2j5
First one listed. To add more sensors or wireless siren or even the smaller more compact alarm version with less features, you can see links to those listed there as well.
I am not seeing the AP mode.
Hello, can you tell me when you purchased your alarm sustem please?
If you purchased the OSI 14 piece alarm system recently (june 2022 or july 2022) please follow these steps as the steps has changed due to an upgrade. Otd now easier to set up.
osigodirect.kb.help/connecting-osi-smart-alarm-to-smart-life-app-with-an-android-or-apple-ios-recommended/
@@OSIGoDirect the link doesn’t work!
@@OSIGoDirect I have the same problem
@@oneworld79 Please try this new link:
osigodirect.kb.help/connecting-osi-smart-alarm-wi-fi-4g-to-smart-life-app-with-an-android-or-apple-ios-recommended/
On the page you will see other options for:
1. 4G Model (with touch screen display) (June/2022 & later): IOS & Android
2. GSM Model (with touch screen Display)(March/2022 & earlier): IOS or Android
3. Mini Alarm (hub only): IOS & Android
Veut french
You need to be clear that the maximum numberof the detectors (door , window and motion is 4 .. with 7 windows on the ground floor this system wont work for us.
A Maximum of 99 sensors can be added to the alarm panel. A mixture of Door, Window and Motion sensors. If you need further assistance please contact us at www.osigodirect.com/support/
That may be true of all sensors combined but can't load more than 4 sensors of each type. We need to be able to rename or name 7 window sensors and you can't do that.
The sensors can be renamed on the Smart Life app. The sensors cannot be renamed on the Alarm Panel display.
To rename the sensors on the Smart Life App:
1. Select the Alarm Device on the Smart Life App
2. Select Accessories
3. Select 'Detector'
4. Select the sensor (Detector)
5. Select the 'Sub device name'
6. Name the sensor
7. Save settings
8. When the sensor is triggered, the name will appear in the app notification.
How ı change the system imei number?
Hi Atakan, what is the reason why you would want to change that number? I'll try to find information on that. Please stand by. It may take 24 hours to find out if and how it can be done.
@@OSIGoDirect hey. Thanks for answer. If devices with imei coming to Turkey from abroad are not registered by the information technology institution, they are closed for use within 120 days. Registration costs 3 times the device. So I thought of changing the registered imei number of an old phone that I don't use and that of the alarm device. I hope I was able to explain. :)
I have received the answer. IMEI is a unique number to each alarm system and cannot be changed. This is the same for an iPhone for example. It cannot be changed.
@@OSIGoDirect I see, ı ve thought that imei may be change like android phones. Thanks for your time and answer.
If I registered the alarm gsm alarm system in turkey. For example; the system is 1.500 Turkish Liras. Registering cost is 6.500 Turkish Liras. Shit!