Cosmic Byte Warranty Claim Experience - How is Cosmicbyte Customer Service? 👨💻
Вставка
- Опубліковано 13 гру 2021
- Here is my Cosmicbyte CB-GK-18 Firefly keyboard replacement warranty claim experience. Their customer service is actually pretty seamlessly for a budget brand!
Buy this keyboard here: amzn.to/3dNcOGi
Cosmic Byte Customer Care email: cc@thecosmicbyte.com
Join discussions like this on discord! : / discord
You can read my articles here: dopetechfever.com
Consider supporting the channel by shopping for anything: amzn.to/3mheD2f
---------------------------------------------------------------------------
The Video Gear I use:
1. Camera: (Galaxy note 8/9 on pro video mode)
2. Wide-angle Lens: amzn.to/3chPEs4
3. Primary Tripod: amzn.to/3afrawU
4. Flexible Tripod: amzn.to/36jRjcG
5. Main Video Light: amzn.to/3pxF6ZS
6. Background RGB Light: amzn.to/3t1Lo5X
7. Light holder: amzn.to/2KUI5w7
8. Microphone: amzn.to/3r4iLmZ
9a. Mic holder arm: amzn.to/3ps8twy
9b. Secondary Mic holder: amzn.to/3j1ludZ
10. USB Ring Light: amzn.to/3r5e8cp
---------------------------------------------------------------------------
Thanks a lot for watching. Subscribe to see more content like this;
Cheers!
#MechanicalKeyboards #CustomerService #CosmicByteFirefly - Наука та технологія
Can you explain me how you were able to load your laptop during your reverse pick up? I am a student living outside of my hometown, and it is very difficult to locate stores that box items like keyboards. If I buy a bubble sheet cover, it takes more than a week to arrive. Can you recommend some ideas?
I just used the box the keyboard came in, nothing much extra. Just a thin layer of foam inside, similar to the sheet you get with a new shirt, to cushion the keyboard. That's all.🙂
Really looking forward to your updated modifications! I can mod mine along with it :)
🙂👍🏻I'll get to it soon.
@@TheHopelessGeek dude use nail polish remover to remove the logo, faster method and more effective
Ah, yeah. I thought of using some paint thinners but was scared it might fade off the black metal paint coating too.😅
@@TheHopelessGeek sorry to budge in, but what keeb are you thinking of buying now?
It's difficult to decide on one.😅 I'm probably gonna go with GK61, but let's see what else I find.
I purchased this keyboard 1 years 2 months ago...I have isssues where some of the keys LEDs are not lighting up.. WIll they still replace it? I see warranty is for 12 months
Oh, that's right. The free replacement time may have been passed. You can contact them regardless and ask about it.
i have the same issue with my gk-16 firefly with rgb light not working on X key. what is the procedure ,can you help this keyboard is under warranty
You can email cosmicbyte at cc@thecosmicbyte.com
They'll replace/repair it for you for free, as it is still under warranty 🙂👍🏻
I have the same keyboard have been facing an issue the F11 key doesn't register but pressing it along with Alt works. Is this done on purpose?
No, you may have somehow enabled function key combination. I haven't heard anyone else facing this though 😮
I checked the delhivery tracking site. It says my keyboard was returned yesterday to cosmic byte. But cosmic byte haven't sent me a confirmation. What should I do?
You can ask them about that by sharing the delivery status screenshot. Better ask within tomorrow, as they might not respond over the weekend.
Hey Bro! My Keyboard also faces similar kind of issue, actually some LEd's dont match the colour with the rest and also in some colours it doesnt even glows up....the T and right arrow key are the two keys....what according to you would be the problem...?
Might be an issue with the board. Contact them and ask for a solution.
Just bought cb gk 37 about 5 days ago and this video popped out. Thanks brother.
Enjoy it🙂👍🏽
Which is better the Cosmic GK 18 or the Red Dragon k552 RGB?I am leaning more more towards the k552 as it has hot swappable keys.It comes with outemu blue switches.I am worried that it might get a little annoying after a while.Also there is a ₹1400 price difference.Just wanted to know your opinion about it?
How swap might be nice but I'm honestly quite happy with the red switches on the GK18. They respond quite well to being lubed😄✌🏼
go for the hot swap one because trust me when you get into the whole custom keyboard world after a while you will want to build your own keyboard and with hot swap keyboard you can just buy really good switches and replace them easily . for switches there are a lot of trustworthy online stores with a wide variety of switches
Yes, customisation is an easy win for the redragon.
ok just for your info the k552 is hotswappable with switches that fit outemu slots only, so your choice is restricted. You can put only akko, holy panda, gazzew to name a few. I recommend you to buy the royal kludge rk72 or rk68 from meckeys if your into smaller form factors. Both are fully hotswappable and offers the same or if not better. But if your not into customizations and modding you can definitely go for your wish
i know its a bit of topic but i need your help. Cosmic byte reverse pick up took my keyboard 2 weeks ago and now they are not replying to me. just saw that they have put my ticket on hold. Did i just got scammed?
No, I'm sure there must be some issue with shipment. I'd give them some time to get back to it
@TheHopelessGeek bro i have the cb-gk-37 keyboard ( firefly ) and after few months 'a' key is not working while clicking on it after 4-5 clicks it registers only one time .. can you help me with this .? is this a software issue or should i claim warranty ?
Yes, I'm quite sure you can claim warranty for that.
Bro i'm facing problem like the light is working properly but some of the keys are not working properly! What should i do??
You can try emailing their support at cc@thecosmicbyte.com
The lights inside the C key is not working only the red light works the blue green or yellow does not. What shall I do ?
You can ask for a repair or replacement from them. Email them at cc@thecosmicbyte.com
hey man i know its an old video but i hope you reply soon.
are the keycaps "WOBBLY" or flimsy on this keyboard ? . iam planning to buy it soon its a deal breaker for me.
All switches wobble a little, but these aren't too bad.🙂
Is tax bill is of keyboard is important to sent them on Gmail ??. Bcz I lost this bill. What can I do
If you ordered it online somewhere, a simple Order ID will also work.
bro i am having a problem with this keyboard.. keyboard making a continuous buzzing soung only when rgbs are on?? its very low but can be hear on focus.. can u pls check this on your keyboard and let me know ..its only has been 2 months since i bought this keyboard.
I haven't noticed any such noises 🤷♂️. Maybe you should consult their support team on this.
@@TheHopelessGeek yeah i have already mail them, waiting for there reply.. btw that sound is very low random person can't even hear it but still its an issue so i am curious.. let's see what they will say
Let me know what they suggest.
I've recently bought a cosmic byte vanth cb gk 28 keyboard and one of the LEDs wasn't working so I've requested a replacement on their website without checking their return policy. Its clearly mentioned there that the customer has to email to confirm their replacement via email before placing it for return but I straightly requested replacement on their website without confirming it first. what should i do now??
It'll still be fine. Just mention that to them via email. Include your purchase invoice and you should be good to go
@@TheHopelessGeek okay thank you, I've already mailed them
Cool 👍🏽
Hey i got the same keyboard and my Esc button stopped working suddenly so how can i claim the warranty? 😢
You can email them at cc@thecosmicbyte.com
Brother, my order has been shipped, it has not been canceled, what should I do, I am not getting delivery. 😢
Please check with their support for order updates and assistance. Email them with your order number at cc@thecosmicbyte.com
My one of the arrow key is not working will they replace or repair?
They might replace if it is easier for them.🙂
I am planning to buy this keyboard. I'm skeptical about capslock indicator. Can you please mention how it does that,because I don't see any physical indicator
It glows white under the key when it's on. When the keyboard is in rainbow mode, it's not easy to tell as the color under caps lock keeps changing.
Bro
My external carton is lost( the product cover is there though )
So will it be okay if i send it to them in a Flipkart box that i got for a different product
What box did you use BTW ??
Yes, packaging is not a concern to them.
And i dont have the packing box tags stickers which we get during delivery but i have warranty Payslip and invoice so can i claim warranty
They'll do all that. Just package it and hand it over to the delivery person they arrange.
Hey dude, I wanna change or want to have extra keycaps for my cosmic byte gk 24. Can you confirm me if i can use universal keycaps on my new keyboard?
Yes, any cherry style keycaps like these will work on its outemu switches. amzn.to/39JAdKy
Do they charge for pickup from home or for the delivery of the new product?
No, there's no charge.
My firefly 16 stopped working and led issue as soon as 1 month after warranty finishes
Oh, that sucks. Mine worked fine till the day I sold it. I guess their quality control isn't that reliable
My cosmic byte's controller's serial number got erased will they entertain my request?
You could ask them about it. Email them here cc@thecosmicbyte.com
If I ordered cosmic byte product on Amazon can I still receive warranty from cosmic byte?
Yes, just download the invoice and send it to them when you want to claim the warranty 🙂👍🏻
Do I need to send product by courier with our own money for Replacement if I have Warranty?
no, they will arrange it
I buyed cosmic byte earphone from Amazon which i buyed in April and it have warranty 1 year and my one side of earphone not working can i get warranty
Yes, you'll likely get a free replacement.
did you asked them to pickup or you parceled it to them?
Coz i am also facing the problem in my keyboard they have asked me to send the keyboard.
They arranged the pickup after I requested it. Sometimes, you'll be asked to send and they'll bear the charges later
@@TheHopelessGeek Thanks
You're welcome 😊.
I have a question that cb gk 16 is best or cb gk 18 firefly for coding and programming like stuff
I think the GK18 linear switches would feel better for typing long hours.
Ok
purchased a gk-18 within 7 days my "C" key stopped working im really disappointed now my keyboard is way to service center lets see what they say 😔
They'll surely replace it and provide a new one.
@@TheHopelessGeek nope they repaired it now its way to get delivered to me ..... the whole process took like more than 10-12 days and they didn't even explained what actually was the problem bruh i'll just save enough and get razers tkl ... My Disappointment is Immeasurable and My Day is Ruined
😭day ruined?
You should do a budget keyboard build like buying the pcb, case, switches etc separately as i wan to build one but cant find a place to buy the parts…even if i find a websites having the parts its overpriced…
Yeah, that's surely a project I'd like to try. 😀⌨
Should I buy cosmic byte ares gamepad from their website because it is not available on both Amazon and flipkart
You can if you like it. 🙂
I have blackeye renewed and some thread of keycaps had scratch on it but I ignored it but one got worst and broke I tried to fix it with feviquick and I screwed
Do you think they can send new keycaps ?
You might need to pay for the keycaps as the warranty wouldn't cover physical damage by user.
@@TheHopelessGeek ok thanks
🙂👍🏼
I have purchased it 6months ago when i was in Punjab, but now i live in Kolkata will the pickup from Kolkata?
Yes, the pickup will be from whichever address you provide to them when they ask you.
Bro i bought this on Amazon.. will i get the exchange/repair if something goes wrong?
Yes, you just need to provide the invoice from Amazon which you can download from the *order details* page.
Bro. Does "W" key has light? I am having a blurr yellow light on W. Sometime it disappears. Other keys have light. I have a replacement option. So just thought wil ask others. Pls guide
Yeah, all lights seem alright on mine. You can ask for that replacement.
@@TheHopelessGeek Thanks bro ❤️
🙂👍🏼
Relieved to know that they are quite responsive with the warranty claims. Some of the keys on my keyboard is acting up, not registering oftentimes. And since you were to share your experiences I have been waiting. Now I'm confident that they'll get back to me if I raise an issue. Thanks to you.
... Keep it up bro 😊👍
Yes, they'll surely help out.😀
@@TheHopelessGeek I contacted the customer support and got keycap replacements for the faded ones on my Fireblade-Keyboard. So, as far as their after-sales service is concerned, my experience was pretty good.
Did you mean Firefly keyboard?
@@TheHopelessGeek No. The one you now use as a secondary keyboard, EvoFox Fireblade.
Oh, that one.
How am I supposed to pack it? I got the box and everything in it. Do i need to write the shipping address that I got from my support ticket on it?
You can pack with any suitable box you have. It's not needed, but for backup, write their shipping address on the box. That's all I did.
@@TheHopelessGeek alright thanks
No problem 👍🏼
I Want To Claim Warranty Of Cosmic Byte X200 But I Haved Emailed But Their Is No Response Pls Guide Me
They sometimes take time to respond. Maybe wait for a day and ask them again
Did you found any issues coz, amazon's review section is full of negative comment from past 2 months and I am hesitating to buy it or not.
Can you help?
I haven't found any new issues after the minor LED thing. I'm gonna be sending this off and looking for a new board anyway, just for a change 🙂
@@TheHopelessGeek good thing bro,thanks 😊
😃👍🏻
Bro how to set a particular set of color like per key rgb
Here's the video on it ua-cam.com/video/8Vu2SsZZhHE/v-deo.html
My keyboard has a couple of keys that don't light up in red. Is this fixable? I have a feeling the leds are beyond repair.
They would replace the whole keyboard. You can email them at cc@thecosmicbyte.com and enquire.
@TheHopelessGeek thank you for replying! It's been 6 years, though, so I will just keep using it as the other lights do work.
Ah, I see 😅.
Hey great video.
Just wanted to know about their statement "No Hardware modifications".
I have the CB GK 34 which is hotswappable. So doing a simple change like swapping the switches would be an issue?
I mean it is hot swappable for a reason
For a hot swappable keyboard, that shouldn't cause any problems. I mean, I erased their logo permanently, and they still gave me a replacement 😂
@@TheHopelessGeek lol that's True too
😅👍🏼yeah
Should I buy an upgraded version of firefly or any other mechanical keyboard?
Yeah, the new version might be cool to take a look at. amzn.to/3mD4xwd
My experience with cb gk 18 is quite bad as my keyboard stopped working on the first day it's self and their software is isn't detecting my keyboard so i cant update it or anything it's just dead
Looks like their quality has gone down a lot these days 😕
My keyboard backlight for a single key is not turning on properly and I don’t have a second keyboard for work. Should I ignore the key or use the warranty? There’s only one month left for the warranty.
Yes, you can claim the warranty. Quickly email them at cc@thecosmicbyte.com
@@TheHopelessGeek bro like i dont have that brown cardboard box or somthing ... is it safe to send in just cosmic btye main box ?
It should be fine. Just wrap it in some plastic to protect from rain.
@@TheHopelessGeekbro as my right shift key and right arrow key backlight is not working... So what can I expect replacement or repair?
They may just replace it as it's easier for them. Either way, you'll get it fixed
What's your take on buying cosmic byte firfly or redgear shadow blade
I liked the TKL design of the firefly, so I didn't consider the full form factor of the shadow blade. The LEDs are also a little dimmer and don't allow individual-key RGB customisation. The media control knob is interesting, but I think the Firefly is a better option overall. amzn.to/36XM5qh 🙂👍🏻
Hello
I didn't got a email that they received my package and I forgot to take phone number of the person who took my keyboard
Just let them know you handed it over to their courier partner. They might be able to reach out and get details.
Hey man.....i have bought Cosmic Byte Kilonova Wireless mouse on December. I have painted it white to give it a look of model o wireless (in the month of January I did that). From 2 days my mouse is not working and I found out that it is the led that is not working and for that the sensor is not getting any light source to response.
(1) will i get the warrenty if I don't remove the white spray paint ( it's acrylic paint )?
(2) if not, with which thing I can remove the paint so that it will look like original ?
I think you can still claim warranty if you can remove the paint. But even with the paint, they might not care and just replace it.😄
@@TheHopelessGeek so i have removed some part of paint with kerosene, but other parts are though to remove. Can u suggest some common things that will remove all of the paints ? Like vinegar or something like that ?
Yeah, vinegar and some hydrogen peroxide may work.
@@TheHopelessGeek but I have no access to Hydrogen Peroxide......can any other thing can be accessed easily instead of that ?😅
Maybe just vinegar alone would still work.🙂
Bro can u make a video for how to return any product from cosmic byte official website
hm, you could just ask them with an email cc@thecosmicbyte.com
Mine was repaired in warranty, now whole led is gone 2 months after warranty, support said i have to pay for everything, shipping to repair, which might come close to the product cost.
Oh, that sucks 🥺
@@TheHopelessGeek Basically i opened it to check if i can do any fix, realized everything is soldered, i do have soldering equipment, but don't know what is the issue blowing every LED off. Maybe a voltmeter can tell, then i dont have that right now and dont know how to use it.
I am going to buy a new different brand keyboard than getting it repaired. (Yes, 1 month process sucks).
My Cosmic Byte Equinox Europa headphone also lasted less than 2 years with issue in one side sound disconnecting randomly.
I have 2 negative flags for the brand, was going to buy Neutrino headphones then cancelled, thanks to my brand experience with durability.
good thing now i can remove the logo without worrying, i was skepticle for it might void warranty. Now this KB is v2 do see any difference than previous version like better stock keycap edges and stabilzers.
No, I don't see a noticeable difference here. But I haven't started using it yet. I'm planning to give it away to one of you for like half price after modding it a little.🙂
Bro my keyboard is also not working how i claim my warranty
You can email them here cc@thecosmicbyte.com
I brought a cosmis byte Astra on 17 June 😢 and now it's it's volume bottom is not working properly I have raised a ticket but they closed it what should I do I even explain them through video 😢 fck cosmic byte
🙁oh, seems like you had a bad experience. Try to tweet at them and raise another request. They may handle this one better
its happening to me too, i have red glow on a few keys even when the RGB is turned off, so yeah same experience :l
Their customer service has a solution to that.🙂
Which switch do you recommend ? The blue or the red.
And can you please give me some tips on what to avoid with the keyboard
I liked the reds, but the blues are better for those who like clicky sounds from the switches. I would recommend adding some foam and tape in between the back panel and the PCB to improve the sound and typing feel a bit.🙂
@@TheHopelessGeek ah ok 👍, thanks for the fast reply
✌🏼🙂
Bruh the Artemis is not in stock and I have to wait for 20 days wtf so I'm thinking to buy a mechanical keyboard so which one to buy GK 16 or gk 18
Remember I don't care about the noise and I have personal room and I need for gaming and I do like the sound of blue switches so which one to buy tell me bruh and I listened that gk 18 has space bar problem !
The GK16 will be a better choice for you amzn.to/3E7eSnl
@@TheHopelessGeek one more thing that the RGB ARE SAME AS ARTEMIS ?
Yes, they are.🙂👍🏻
My CB-GK-26 doesn't have stabilizers excepts the spacebar. And it also has 2 missing screws. The enter key gets stuck because of lack of stabilizers. I have contacted them through e-mail today. Let's see what happens next.
I see. Let me know what they say.
@@TheHopelessGeek Sure! In case they refuse to fix the problem (I hope not), is there any way i can fix the stabilizer problem?
@@TheHopelessGeek They replied! They said that my keyboard doesn't come with those stabilizers sadly 😒
Oh, 😲that's strange. Even budget membrane keyboards have stabilizers
@@TheHopelessGeek the spacebar stabilisers are meh. Make springy noises. Other wise the KB is great for ₹1.5k
Should I mail them or raise a ticket through their website to claim warranty?
Plz reply sir
You can email them with your purchase invoice to claim the warranty. They'll create a ticket for you and respond. That's how it worked for me, 2 years ago.
@@TheHopelessGeek Thanks for the quick response sir🙏🏻
No problem 🙂
Hey bro can i order something from their official website? Is it safe?
It may take a bit longer to deliver, but yes. You can.
Do i have to login to delhivery or is it okay without it
It's fine, they'll arrange the pickup and drop
In my headphones cord there was serial no sticker but it has been faded as white color thus it will be effect on warranty??
Are you referring to a cosmic byte headphone? They usually just need a purchase invoice for the warranty.
@@TheHopelessGeek yes I have cosmic byte oberon headset from which sound problem is coming but serial no on chord is faded... Thanks for info.
Bro and i have one more question I have aux cable of that headphone it's jack wirle is little bit tear or damage of on the wire jack side does it will count as physical damage and will void the warranty..? I didn't told to the cosmic byte helpdesk and they are sending courier partner.. That's why I am little worried for warranty 🥲
No, I don't think they would mind that
@@TheHopelessGeek I hope they will not mind... Pickup is going to come tomorrow
I'm pretty sure it'll be okay 👍🏽
CB-GK-18 vs CB-GK-23 which one do you prefer for heavy programming?
I'd pick the GK18 as it has linear switches. They're more comfortable and easy to type on.
@@TheHopelessGeek thanks. I've ordered the product today.
Let me know what you think of it. 👍🏻🙂
How to change the switches?
Here, the switches are soldered onto the PCB. You'll need to desolder them one at a time to remove them.
Can I buy buy this from their official website instead of amazon?
Yes, you can.👍🏻
bro gave the relevant info in the first five secs so I watched the whole video
Haha, that's my ish-tyle🤙🏽😎
some keys are different color for some reason the green looks yellow on some keys anyone knows a fix for that?
Maybe the LEDs underneath are slightly discolored.
@@TheHopelessGeek idk man the 2 w s x 7 u j m shift ctrl and down and left arrow keys are different color than the rest only in red every color works correctly
Yeah, the those LEDs might be defective. It can sometimes happen due to improper soldering too.
@@TheHopelessGeek Idk man but I think it's a bug cause some colors work on some keys and some other color does not work on other keys anyways I'll raise a ticket when I come back to India
Hmm, let's see what they suggest
Why did you remove the logo?
Someone asked me to suggest how to do it.
have same issues but can't live with fact that i have to go back to my old membrane keyboard again for 2 weeks if i send for replacement :( , once you go Mechanical you can never go back to membrane.
Agreed. But it's inevitable as Covid restrictions make fast deliveries challenging 🤷🏻♂️
I am having same probelm with my cosmic byte cb-gk-16. Raised a ticket today. mine was showing light blue leds where it is not supposed to show. Lets hope for the best.
Yes, they will replace it for you. 👍🏼
I saw your video and added electric tape and foam today only, i got scared that my tape has conducted electricity then I searched the issue and found your video. I will update on status here.
Well, that was electric tape. By design, it will *not* conduct any electricity 😅
Cosmic byte support ased my name email address etc and said reverse pickup will be done in 2-3 days and down below they also have given their address and said I need to parcel my keyboard to them. So do I need to parcel or someone is going to come at my home to pick it up?
They'll usually arrange for a pickup. I'm sure they'll let you know once that is arranged
Sir can u tell as to how is your keyboard working now after using it for 1 full year
I used it for 1.5 years and sold it. It worked well throughout the time.
@@TheHopelessGeek ok sir thanks for the reply... Appreciated
🙂👍🏼no problem
A valuable video. :)
Glad you liked it Mr. Mubot! You make great videos too🙂👏🏼
Does the gk 16 have also space bar wobble like gk 18?
It does, as the wobble is the issue with stabilizers and not the switches🤷🏻♂️
@@TheHopelessGeek maybe they fixed it ?
Yeah, there are some newer units that are better.
can i use Gk-16 firefly KEYBOARD for Coding? or any other mechanical keyboard which is better in 2000? Please reply
You can use it, it has clicky blue switches. There are alternatives like this Mk1300 mini with red switches, but no per key RGB - amzn.to/3RFZIxb
@@TheHopelessGeek i want per key RGB but is it true that, cosmic byte firefly does not have longevity ?
I used it for a year, but had to replace it once as the LEDs started a weird glowing issue. They still worked fine for typing though, so I think they'll last 2 years at least.
@@TheHopelessGeek Just a quick question, is this is the best RGB mechanical keyboard under 2000 or 2500, or do we have a better option?Thanks for the quick reply, Appreciated✌🏻.
I think so. There aren't many other keyboards in this budget with this many RGB features
Hi you bought keyboard from like amazon or local store or cosmic byte website?
From Amazon
@@TheHopelessGeek Thanks. You contacted cosmic byte customer care via mail?if no how u contacted them?
Yes, I emailed them cc@thecosmicbyte.com
@@TheHopelessGeek Thanks for the quick replies Sir
No problem😊✌🏼
I am going to buy a mechanical keyboard for the first time just for typing 🔥 which switch i should prefer red or blue ....
Blue switches make a lot of clicking noises. If you want a silent one, reds are a better choice.
@@TheHopelessGeek Thats the main point of confussion are red switches comfortable for longer use ? I read that blue takes a lot of pressure to press causing inconvenience in longer time frame
True, reds are easy to press down
Bro how to change RGB colors
You can either press Fn and INS key to switch between modes, or use their software. You'll find settings under the "color" section.
thanks for the video, i have the same issue. would gladly claim warranty, cheers. :)
🙂let me know what your experience is like.
how many days it took bro i mean whole process?
For me, it took nearly 10 days total to get it picked from me, repaired, and delivered.
Well new mods it is I even bought the keyboard 1-2 weeks ago so far no problems
🙂👍🏻this LED issue is pretty uncommon, so I wouldn't worry.
Bro i bought it on amazon 8 months ago. Where do i claim for the warranty.??
Just email them at cc@thecosmicbyte.com with your invoice that you'll get from Amazon (your orders page). Describe your issue and they'll get to it. 🙂👍🏻
@@TheHopelessGeek thanx man
No problem. Consider subscribing 😄✌🏼
@@TheHopelessGeek yeah sure 😂❤️
I had the same issues brother.
And i returned it for service,but they literally cheated,i had issues with the 'H' key, because it was showing diff colors while all other keys were showing one color,then the residual led issue,the same issue u had,and when i reported these issues,and they just corrected the 'H' key issue and didn't resolve the residual rgb issue, poor service from them.
Oh, maybe you had to mention both to be fixed 😯
@@TheHopelessGeek i did,i wrote literally like points,i marked it clearly,1st point i said about the residual led issue,next point i said about h key issue,then next point i said about the shift and backspace key wobbling issue,and out of all that they just resolved the h key issue
Oh..
@@TheHopelessGeek now they asked me to give them that ratings or something,i gave the lowest one and they responded by sending me a video where they tested my keyboard and said about the issues,but the thing is that 😹they actually didn't show me the issue which i reported to them,they showed everything else except the main issue i have 😹
😅wow
After that 2-6 days message, how long did they take to respond further? I've sent my keyboard to them for a somewhat similar led issue and haven't heard from them in 3 days.
Oh. They took about a day to respond back in my case. Not really sure what might they be doing 🤔. Either way, all you can do now is wait and message, so let's just stick to that😅
@@TheHopelessGeek Oh, thanks for the update. I was conflicted about whether or not to ask them whats the status. I'll drop them a message tomorrow.
Sure 🙂👍🏻
They responded the next day with their technician's findings. Now they've shipped it back to me. Unfortunately, I didn't get a full replacement, they repaired the issues and sent the same one back. It's fine as long as the problem is solved.
Yeah, they will probably share a video as well of the keys working.
Can you please do a quick sound test of the stabs and maybe put it on discord?
They sound trashy. Just like the old one.
Lmao
😂🙆♂️
If we buy in Amazon can we claim the warranty
Yes, the Amazon invoice acts as proof of purchase.
Thx
Bro,bhai I dont have any mechanical keyboard and I'm going to purchasing it so I was thinking to buy artemis but now Im thinking to buy Firefly so which one is the best option for mechanical begginer !
Artemis currently only has blue switches version. If you like clicky sounds, you can buy it. Else the GK18 Firefly with smooth red switches is worth looking into.
@@TheHopelessGeek I like clicky but not that noisy because I used to play at night and I see more space and on Firefly and functions are also good
They make more noise, so it might irritate whoever else is trying to sleep in the room 😅
Bro no one sleeps in the room but I think that blue switches sound can go outside the room I can be caught and I think red ones are less noise so which one is good artemis or firefly and are these Both having the same rgbs?
Yes they have same RGB, only switches are different.
Do make a video of tape mod on this kb but this time use double sided or a car door dampening sheet on the pcb and on the case with foam in between. just like a sandwich. ✌️
Hmm, good idea. I'll try it.
im buying from their site is it safe
I haven't shopped there myself, but I think so, yes.
Wamt to buy gaming keyboard so which is good for me? True rgb keyboard
What's your budget? The GK18 I show here is quite good for around 2K.🙂 amzn.to/3uqVaRG
@@TheHopelessGeek 2k yes i like gk18 previous m thiking to buy 16 but 18 have red switches n per key rgb is good for me
Yes, it's quite nice.👍🏻
@@TheHopelessGeek ok thanks so m buy this keyboard
Cool. Let me know how it works out.
well at least now you have a new keyboard and got rid of old one
Yup, fresh piece.😄
@@TheHopelessGeek I my case, they arranged the reverse pickup from "delhivery" logistic. They damaged the product in transit and now cosmic byte denying the service. The worst customer care experience.
Oh😮. What's the reason they gave?
Same problem happened to me right not its in their fixing area or what ever that place
They just replaced mine instead of repairing it.
@@TheHopelessGeek idk what they are going to do with mine
They usually tell you exactly what they'll do.
@@TheHopelessGeek i got response from them they said the replaced the fault key with good one but they didnt send any video
I think they send the video after they packed your product back to you.
Bro did u replaced space bar in previous keyboard?
No, just lubed the hell out of the stabs.😄
@@TheHopelessGeek some people are replacing space bars and they told the rattling is fixing 60%
Maybe the keys they had were not fitting the stabs securely. 🤔
I have purchased cosmic byte sentinel wireless gaming mouse.. when i received it On 23rd August 2023.. it's a defective product..
Cosmic Byte Support Person.. Kept Repeating The Same Thing.. You Have Fall Or Damaged The Mouse..
I told them.. After Unboxing It'll Always Like This.. Also There's No Scratch And Damage On The Mouse..
Then They Ask For Unboxing Video, Recent Condition Of The Mouse With Video And High Quality Images Of The Mouse. I Provide All What They've Asked. They Provide Me The Replacement But On 23rd September They Said They've Replaced My Defective Mouse. And Dispatch Soon But It's Been A Week. Neither They Dispatched My Replacement Product, Neither They Are Picking Up The Calls And Neither They're Responding To The E-mails.
Now, What Should I do.. Should I Wait For Few More Days.. Or Should I Go For Consumer Court??
Maybe you can wait for a few days and keep asking for an update. I didn't realise their support has gotten this bad these days 😕
Bhai Mila kya replacement
Kya hua??
What was cost of shipping
It was free, part of the warranty.
Help me alot thanku
Glad to hear that 🙂
@@TheHopelessGeek need your help
Thanks for solution
🙂👍🏼
Bro i have a doubt about to see the caplock is on or off
When caps lock is on, it lights up in white color.
Ok
Is there all key RGB in cb gk 18
If yes i will order it
Yes, there's per-key RGB support.
nice. just now i ordered one from amazon.
Let me know how you like it.😀