I have a Hot Springs Gleam model hot tub. I replaced the filter, recently got a new heat pump and heat assist but I am still getting that “protection mode” message? What else should I check? I’ve also drained the hot tub and put new water in it. And I’ve turned the circuit breaker/GFI switch on and off. I’ve had a service guy look at it as well with no luck. Any help from anyone would be greatly appreciated!
Hi Nina, sorry to hear you're having issues with your Gleam. It is difficult to diagnose without seeing the spa but our service team was wondering if there is anything in the service compartment itself that could cause your pump to overheat, perhaps something aftermarket or dirt/debris? It's possible there is dirt/debris in your piping as well. Have you had a professional drain and clean your spa?
I have a Hot Springs Gleam model hot tub. I replaced the filter, recently got a new heat pump and heat assist but I am still getting that “protection mode” message? What else should I check? I’ve also drained the hot tub and put new water in it. And I’ve turned the circuit breaker/GFI switch on and off. I’ve had a service guy look at it as well with no luck. Any help from anyone would be greatly appreciated!
Hi Nina, sorry to hear you're having issues with your Gleam. It is difficult to diagnose without seeing the spa but our service team was wondering if there is anything in the service compartment itself that could cause your pump to overheat, perhaps something aftermarket or dirt/debris? It's possible there is dirt/debris in your piping as well. Have you had a professional drain and clean your spa?
Thank You 🙏🏻
You're welcome! Happy to help!