Hi, could you please email a video of the issue to Support@BornActive.com for the team to take a look at. There is either something wrong or the door frame is too wide and not a standard width. Please be assured however we will work with you to find the best solution.
I just tested this product and it's awesome. Solid bar and no marks left on my doorframe - where have you been all my life lol
I'm at the max of my strength, can't tighten more and yet it falls when I try to do a pull-up
Very disappointed
Hi, could you please email a video of the issue to Support@BornActive.com for the team to take a look at. There is either something wrong or the door frame is too wide and not a standard width. Please be assured however we will work with you to find the best solution.
@@GravityFitness email sent
My problem too BUT I think the problem is the wood frame surface too smooth