To illustrate the point I failed to make here better, I ran the same poll with the Z Fold and the results might surprise you: ua-cam.com/video/wKz2Rh5Lg0M/v-deo.html
You should pull people who have had to send their phone into OnePlus. Their customer support is atrocious, they are not equipped to support the people who buy their phones. The phone is soft, is well designed and works well, but the moment you have an issue that requires involvement of OnePlus, you are well and truly fucked.
To be fair there are five generations of folds from Samsung so I'm actually surprised there aren't more people that had issues compared to the OnePlus. Wouldn't you have to multiply the failure rate by 5 generations? Your odds of a failure in one generation would add up over 5 would they not?
I've had my one plus open since before launch. I work as a flatbed truck driver. Harsh conditions and excessive dirt exposure over the last few months. No problems what so ever. On reddit I have noticed many posts without any pictures. Some with same pictures. Let's just remember those who have a bad experience will always be more vocal including frequent and multiple posting then you also have fanboys from other phones...
I've had mines since mid November. Have been using it without a case for about 2 moths now. No hardware issues nor any weird software issues some people have. I've owned the Z fold 2 and 3, also owned the xiaomi mix fold 3. The only thing i miss having is wireless charging but not enough to make me go back. Loving the 1+Open, just wish they would upgrade to 14 soon.
I dropped my oneplus open and the big screen was broken on the right side so the touch didn't work. I sent it to the workshop and a little over 14 days passed where nothing happened, so I contacted them and asked what was going on and they wrote back that they were waiting for spare parts such as a new screen but they were waiting for a solution from oneplus and that ended up with me getting a brand new oneplus open however in black the one I had before was green
I've had my OnePlus Open since the end of October, I've dropped it on hard cement and nothing other than a slight dent in the frame rail has happened. Still an amazing device
My comment was read out in the video where I said I'd sent my phone off for repairs and they're awaiting components - that's still the case now. I phoned this morning to see if there was an update on this and they confirmed that the battery has been replaced (I had no issues with that but they replace when opening the device) but they're still awaiting replacement inner-screens. The repair centre OnePlus used don't know how long they will be waiting, but they have said they will try to find out and email me today. The repair has been confirmed as being under warranty and I didn't have to kick up a fuss about that at all, so the only issue is how long the delay will be. If I get my phone back within the next 2-3 weeks, I would still buy a OnePlus again - the phone was excellent. My issue came up after roughly 3 months. It was absolutely fine all day, but when I opened it in the evening a bunch of dead pixels appeared along the crease. The next morning when I actually bagged it up to post it in, the noticeable clusters of dead pixels had turned into more of a puddle. But as Shane says, every phone has defective units. I used to be on iPhone and always got the beta OS updates and while I certainly encountered the expected jankiness (sometimes a lot of it), the subreddits were full of people whose phones had been bricked or become otherwise unusable etc, which was obviously more negative than the general consensus or my experience. Just how these things go.
@@Thiccolo still awaiting a component. It was delivered to the service centre 6 weeks ago today. No email updates or offers of vouchers or other compensation - I have to chase it up myself each time to get them to tell me anything at all, and what they do say doesn't involve any timeframes.
I went through a similar experience in dropped a game controller on mine and it jacked the screen up line down the middle and over to the right. I sent it out to get fixed. I lt showed up a month later. Everytime I called they said waiting on parts. But it did return after about a month. It was covered under the warranty didn't have to pay a dime.
@@alexmottsone month is not that bad, specially for a 1st gen folding phone, and somewhat not so familiar/popular brand like OnePlus is! I had some issues with the screen of an Asus phone which took more than 5 weeks until I got it back!
I have had my OnePlus Open since mid-November and it has been great. Easily the best phone I have ever owned and I have had every iPhone model from the first one to the 12 before I switched over to Android.
I got my OnePlus Open about a week ago and it has been amazing. I am careful to not ever press on the inner screen when folding the device. I press on the edge of the hinge at the bottom of the phone when I close it. I think maybe some users are pressing on the screen every time they close it and that might be causing some issues.
I checked out that subreddit and I agree with the moderator. Do not buy the OnePlus open. Dealing with their customer service is a nightmare. The phone is great but dealing with that company is not worth it. If you have any issues at all with your phone where you need to send it in, your life is going to be hell.
I love my OnePlus open a lot. But to be honest, there are wayyyy too many software bugs. It just breaks in a lot of ways, which needs to be fixed somehow. Biggest issue: UA-cam goes into 30hz mode even when not full screen(PIP, or normal app) which makes the phone feel extremely laggy, down from 120z. If anyone has a fix for it, please let me know. The hardware is exceptional. I dropped my phone without case from waist height on tiles, pretty sure the phone was done for. Thankfully, not a scratch or dent. Absolutely flawless.
I've had my OnePlus (NZ equivalent) for the past three months and the only issue I have is with the sticky notifications not swiping off the front cover when I want them to. It did get better with the update, but it's mostly messenger messages that won't leave unless I unlock. But I am enjoying it - it's a great phone for taking videos.
It's expected for some phones to break especially folding phones. The thing i don't like is the speed at which one plus is fixing customers phones. There are people on reddit who have been waiting a month and a half and still no word on a timeline. They don't have to parts to fix people's phone right now.
I've had my fold for practically a year now, and have just sent it for the 3rd time for a repair. Never had these issue with any other phone I've ever had, but I still love my phone. Always been covered by warranty.
I have a very sad story. So, I bought my Oneplus Open 2 months ago after trading in my ZF5 and I loved it. 2 weeks after, I started to notice wifi issues (wifi is dropping connection). After reaching out to the service center, they ended up replacing my phone after about 2 weeks of shipping, inspection, and reshipping. It's funny that the new device I received had exactly the same issue! I reached out again to service, which this time they asked me to ship it for repair. It's been almost a week now and the phone still being inspected. Eventhough I've been having these issues, I can't see myself going somewhere else or going back to the ZF, and I can't trust the OnePlus Open anymore. I'm in mixed feelings now and I don't know what to do next until the inspection is done.
I have to share a weird experience regarding that Wi-Fi issue and the OnePlus open. We had the Xfinity Xfi series 7 router, and all was well. I then categorically upgraded to the series 8 router because I just wanted a newer router, and the OnePlus open would not connect very well, It was strange Also, my son said his CPU (Ethernet attached to router) games were lagging all of a sudden since the new router So I finally listened to him (and me) and went back to Xfinity to go back to the series 7 router and guess what????? My Open has been connecting fine ever since as has his gaming. So maybe it was the router?
I pre order the open got it early November. It wasnt even 3 weeks when the inter screen developed a line in the middle of the screen where the hinge is at. Contacted one plus they replace it within 2 weeks. 2 weeks later the replacement phone got a thick black line again down the center of screen. That happen mid January i sent it out next day i have not received a replacement yet they keep telling me "they are out of parts". I don't want that phone anymore after having 2 of them have inter screen issues. Both not lasting even a month. I never dropped the phones they were in cases since day one. They keep saying i cant return it anymore because its past the 15 day return period. Never buying a one plus phone again
I've had my One Plus Open for 1 month, then the inner screen developed a green line down the side. I noticed a small divot in both sides, as if a small particle got in to the inner area and when closed, made the screen go bad. I sent my phone to One Plus repair in Texas, has been there for 3 weeks so far.
My one plus open literally got a black bar down the middle of my inside screen about an hour before you posted this. The inside screen does not work at all anymore.
I'm hear researching this phone as a replacement for my Z Fold4. I babied my Fold, never dropped, never submerged, gently handled it's folding feature... 1.5 years into it, and it suddenly without any buildup or warning, one day just stopped opening all the way, and now there's something pushing n the inside of the screen causing damage. This seems to be a common problem with this generation of Fold and the best Samsung could offer me was an $800 trade in to upgrade to a Fold 5.
yesterday a section of my main display bubbled beside the hinge, about 1/10 inch wide but runs 2/3 the length of the hinge. Screen till %100 works just looks like it has a stain. Took pictures to document it but ill hold out on any repairs till closer to the end of the warranty or when it becomes unusable.
Hola Shane. I got the oppo Find N3 (the one plus open version available in Australia) in November. No issues and the best device I've ever had, after my ex Huawei P30. I love it and hope it last many years. Looking forward to increase customisation.
Thanks for digging into this. I'm considering trading in my S22 Ultra for the OnePlus Open and that thread concerned me. I'm still considering it but this did give me pause.
I looked at the OnePlus community forums and I would have to agree, some device failures are random and should not dissuade people from getting this amazing technology. The software and the open canvas is outstanding. I did start looking at the forum because I (as well) noted a tiny bump underneath the inner screen near the hinge that seems like a pebble or something. But I'm not going to push on it trying to make it go away because I think I wonder if that would cause a damaged pixel. I'm just going to hope nothing happens to it
So the dead pixels is main concern and this was also in the MKBHD phone and he showed the dead pixels in his phone so I think we have to wait for the second generation of oneplus open
No dead pixels after 5 months.. Mate don't take the shower today because tomorrow you need to take it 😅 just go and buy is the best foldable phone ever!! even Samsung fold 6 will not be better than this one for 100%.
I've had my OnePlus Open for over 3 months and had no issues whatsoever. It still looks as good as new with the crease being slightly more visible than it was when it came out of the box.
I can't prove it, but I think it's quite a bit less than 20%. People who are upset are far more likely to seek out and vote in polls like this. Ask yourself this; if 1 in 5 Open users were really needing a replacement, would I even need to make this video or run a poll? Wouldn't we just know something was terribly wrong? This result should heavily underscore how impactful the negative bias is online and how misleading it is.
@@shanecraigtechyou are forgetting one thing.. This phone has only been out 4 months and many ppl would've only had it for 1 or 2 months! Even if 20% is an over-estimate, it's a shocking failure rate and if you give it long enough (a year), more of the people in the 80% bucket will find their inner screen packing it in.
Issue I have with OnePlus Open is that it's IMEI numbers not in Verizon database to activate. They have to manually update database. Had same issue in 2017 with OnePlus 7 Pro (?) on T-Mobile I believe. OnePlus IMEI numbers on OnePlus Open starts with "86..", not sure why OnePlus won't work on it with providers.
I managed to get the second release of the OnePlus Open and it was delivered in early November. I've not had a single issue. As for customer service I can tell you that I've received some shocking customer service both from Samsung and Google lately. Thankfully I've not had to contact OnePlus yet...
I was very interested in the One+ Open until Android Authority reported that One+ will NOT match the 7 year committee to software updates as Samsung and other manufacturers have committed to. So One+ wants us to pay $1000+ for a device more often? No thanks
They just started doing 7 years of updates with the S24, every other phone Samsung has only gets five including their newest folding devices. And are you really going to keep your phone for 7 years? You know by the time you get to that 7 year mark your battery is shot the phone is slow as hell because the specs can't keep up, come on, this is a lame ass excuse.
@@longshot291981 The Sony Xperia 5 is five years old now. It works as a charm with updated regular apps and even the newest games. Things are not the same as they were ten years ago in the mobile industry. Progress convergates almost to 0.0 percent.
Had mine since November. I have the annoying home screen bug, with my entire set up disappearing countless times, but no hardware issues at this point.
Hello, I just came across the forum today and read it very thoroughly - some users indeed have bad experience with OP support (I don't think they're lying about it). $1500.00 is not a small amount of money to invest into the phone, amd out that the phone manufacturer is turning you down when you're in need of their support.
Switched from OnePlus 9 to Open last week, so I've been using it for a few days. Staying at the brand as the phones (owned the 3,5,8&9) have been great. I did the jump to the open as first foldable due to previous experience of the ok engineering quality by OnePlus. The only comment is that the OnePlus store app is wonky and has it quirks in it's Dutch version running on a phone set to Dutch. But other than that, it has been great. My wife loves her Nord and my daughter switched from a Nord to 12R. So we like them a lot.. Just to balance out the negative reviews.😊
I have had the OnePlus Open since Launch, and I have had no problems with it (so far). I did drop it down the couch after having it for 2 weeks which resulted in a miniscule mark on the top edge and damage to the front screen protector, but only cosmetic issues that I caused. I have been off and on again going between the naked device route - OnePlus included crappy case -- Poetic Case.
i bought my oneplus open july 14th and here we are at the end of the month and my inner screen is shot! First it was a couple of pixels in the the lower middle of screen then i kept opening and closing it and it just got worse and worse. left side responds to touch and right side doesn't, but it got to the point that you couldn't even seen the screen since it went full bright with no picture in the corner and flickers like crazy! I refuse to send it back cause they want you to delete everything and send it to them in original settings. only option is to find another screen and have it repaired.
Has anybody with the OnePlus Open noticed a raised bump showing up on the inner screen near the crease? I've seen a few Reddit posts on it , and now I have one. I think you could damage the screen if you try to push hard but on it it's almost like a metal screw or some hinge mechanism is poking up on that screen part. It hasn't changed any pixels but it's odd and for some reason I just noticed it yesterday after having this since July.
Had mine for a month before the internal screen broke. A green line down the middle off-centre to the left and a white horizontal line running along the top right. Sent back 2nd Jan.. It's nearly 2 months on and the service centre is still awaiting components to be shipped. Oneplus themselves do not communicate with u regarding the repair, u have to ring up the service centre yourself.. so there is no accountability around this delay. It's a great phone while it lasted but the after service support is shockingly bad. As much as i WANT a great phone like this to push Samsung for their complacency and laziness, I would NOT buy the OPO if I had my time again
12 days waiting for components 😅 that's great. I sent mine in on Jan 4th for four different issues. It's now Feb 14th and it's still in the process of being investigated! Not even started the repair, NOTHING! They even at one point told me I should of worked with their 3rd party warranty service and not them. I've dealt with repairs now with Samsung and OnePlus. Both support services are a joke at least prior to OnePlus open Samsung at least refunded me.
1 second ago I had a oneplus open for about six weeks and then the screen got the common green line of death. One month later, I still have not got my phone back from their repair center in Texas. When I call, they tell me the parts are a week or two out and then they will fix it. They tell me this every week when I call. They won't just send me a new one like most other phone companies. Never buy a Oneplus open. Going back to Samsung
I have had my OnePlus open since launch and I have had no problems so far. To this point it's my favorite phone that I've ever had. I have dropped at three different times and there has been no damage. I do have a case on it though. I have an aftermarket case that has good camera protection and I've never dropped it with it open.
I am from India. I bought oneplus open on the first day of sale. It's been more than 3.5 months. But I didn't face any hardware issues. The phone hinges better than my Fold 5.
I had an Open at launch. Due to some screens already going dead just about 2-months later, and peoples' complaints about customer service and OnePlus having parts issues, I chickened out and decided to get the Galaxy S24 Ultra at launch (pre-ordered), and sold my Open. Well, non-folding phones are freakin BORING lol. So I decided to jump on OnePlus' sale a month ago with $500 off, and purchased another Open along with my own insurance. As I'm well aware now, screens are still failing on Opens (and other foldables) (but still very few). The parts issue is better. But the insurance is the piece of mind. And I now have an S24 Ultra as a backup in case something does happen to my Open. But it really is the best foldable we can currently get in the U.S. (not interested in Google's second iteration). So I have another Open, which is my daily driver. My brand new-ish S24 Ultra is now sitting in a corner collecting dust, but on stand-by to answer the "call" if it is ever needed because something happened to my Open's screen.
I've had my Open since launch with no issues. I don't unfold it unless I watch videos and It's rotated with other devices so it's not getting daily usage. My launcher is Nova Prime Beta which is awesome! I use Muzei live wallpaper so sometimes I'll unfold it to look at the daily masterpiece which is awesome...
I haven't considered OnePlus ever since they moved away from budget/underdog category, they were interesting when they were budget price but offered compelling features.
I’ve seen the posts and videos showing issues with oneplus open, I wouldn’t say there is a larger failure rate than any other phone when you look for it .
Saw that post. Dude applies to become a mod (he wasnt a mod when he first made the post) and then pins his own post. Thank you for making this video, because honestly the post just really rubbed me the wrong way. Here you've got a person who went so far out of their way to tell people not to buy the phone, and then pinned that post, because they got unlucky and they dont understand negativity bias and statistics. Had my Open since launch, zero issues, fantastic phone. Literally my only gripe with it is that im still waiting on Android 14.
I've had mine since launch. My only issue is I have a small line that pops up on my interior screen. I thought it was a pixel issue until I took a screen shot and it was visible in the photo? Anybody else have this issue
Hang on - 21% said they had hardware issues that needed OnePlus support? And then 2/3 of those said OnePlus had not been helpful. Those are shockingly high numbers. If a 'normal' phone had even a fraction of those failure rates then they'd have to stop selling them or recall.
Hi, purchased my OnePlus Open Nov-7-2023 and love my device - no issues and I have put screen protection on both internal and external screens. I take good care of my device and make sure a case is on it at all times - I would hope that will protect my device long term. Like all hardware whether electronics or vehicles - someone some where is bound to have an issue - and with that make it about hating the whole company due to their bad experience. I completely understand - I've been guilty of the same attitude, which is my bad. I've had a lot of bad experiences with Samsung, but it won't stop me from buying their hardware. It's too bad that social media exposes someone's bad experience to cause folks to hate a device. I think it's a buyer beware when you buy an expensive device like OnePlus [aka OPPO] ... just my 2 cents
Ive had my phone since nov.2023, and never dropped my phone/nor got water in it, well protected/ and now having slight flicker in the inner screen, which will stop over time once the phone is being used and sometimes half the screen is darker flickering. Has anyone had this problem? is this a hardware issue? or does the phone just need a patch and it should fix its self.
@@MrK1976 when using multiscreen UA-cam doesn't respond sometimes, unlocking the phone with the finger print sensor sometimes doesn't respond or the screen glitches, those 2 I is the ones I can think of
I don't want to jinx myself but traded my pixel fold for the one plus open and it's been fantastic. No great cases, using poetic spartan as it's a tank.
Had my OnePlus Open since launch, dropped it once on tile from counter height with nothing but a scuff on the corner. It's still the best android foldable, and imo, best android phone ive ever owned. I switched from the Galaxy Fold series (owned the 3, 4, and 5)
hey shane, did you ever noticed the hdr bug on the oneplus open (seems to be even on the 12). as soon as you play hdr content in youtube or netflix the phone starts to dimm the screen and the video looks more like sdr. the problem becomes really obvious as soon as you put another phone next to the open and compare it directly. a few people reported this problem month ago to oneplus and they dont really seem to care or fix it (i mean the phone is now out for a few month and for me personally this is a major bug)
Every time there's a poll in the Open subreddit, only like 10-15% of people actually say that they've had any sort of issue. I feel like it's a bit of an overreach for a mod to pin that to the top of the subreddit
10-15% is kind of a lot. It is a clear sign they have a QA problem. This poll showed 1 in 5 gets a serious problem with there phone. That is really bad as it is but even worse when 14% dont get the issue resolved at all. Like Asus they make shitty computers that has a lot of QA issues. But at least they have a good support that fixes or replace the computer within a week or two. (I mean shitty due to problems. They make cool computers but the quality suck)
I can't prove it, but I think it's quite a bit less than 20%. People who are upset are far more likely to seek out and vote in polls like this. Ask yourself this; if 1 in 5 Open users were really needing a replacement, would I even need to make this video or run a poll? Wouldn't we just know something was terribly wrong? This result should heavily underscore how impactful the negative bias is online and how misleading it is.
@@shanecraigtech That is true. But it still highlights that they have a problem. Because even if it isnt 20% that has a problem but half that it is still a huge problem. And it seams to be enough of a problem that this has come up. Just look in this comment feed where people witness about there problems. It would be really interesting if someone with a UA-cam channel would dig down in this and see if OnePlus woud comment I have never experienced an issue with there products but there support is really bad. I have contacted it twice. First when I was supposed to get a discount when regestring to their event but the link didn't work and then to ask about VAT since it wasn't written out on the invoice. The later one being a huge problem for me since that thing made the phone 25% more expensive. But I didn't get a reply any of the times. This was okay back in the day when they had a flagship phone that was a third of the price of other flagships. But it is not okay now when there phone cost 2000$ and is more expensive then the Samsung Fold. So I'm not surprised that a majority of the people with problems didn't get help. (But still not okay) But I am surprised that so many people did have problems .
Mine has had a bump for like 3 months 😅 I thought death was imminent, but it's been fine. Hope it stays that way lol. I also had bumps on my Pixel and Fold 4, but they went away on their own.
Good afternoon, Shane. I am getting ready to buy this phone from someone on marketplace. My concern is they state it as being in like new condition but they didn't opt to buy the extended warranty for the phone. My question and concern is ( if you have the insight) can you add insurance such as squaretrade to the phone if you did not purchase it directly? And my second question is when i go to purchase the phone is there anything in particular i need to be on the lookout for and need to test? Such as display and particular settings? Thank you 😊
I have pretty limited experience with phone insurance actually. I don't think I've bought it more than once in my entire life lol. I am pretty sure there are options though even for used phones. Just pay close attention to the crease, the edges of the screen and the hinge. Open it several times and make sure everything feels nice and smooth, no odd noises and no bumps in the crease.
@@shanecraigtech gotcha, and thank you for replying. Ive had phone insurance through my carrier (Verizon) for over 14yrs and have not once used it. But like they say... its better to have it and not need it then need it and not have it 🫡😂😂😂.. thanks again, sir. And I'll definitely keep your suggestions in mind
If you have Freedom Flex Credit Card from Chase a benefit is phone insurance if you pay your phone bill with the card. I got it literally for this oneplus open phone. Lol
I got mine on release day, I've been using it without the case from day one,and it's been fine. Software and hardware. My only issue is software updates. It seems to be taking longer than usual. I had the OnePlus 7pro and I remember updates landing a lot quicker,but other than that, it's fine.
I have my oneplus open from release date. I haven't had any problems so far. I have had the galaxy fold 2 and the pixel fold but I find the oneplus open is far better for me.
Preordered my Open and got it back in October, no sign of hardware issues or failures and it's easily my favourite phone out of those I've owned. Think I'd have a hard time going back to non-folding phones after owning one, having a bigger screen on hand at all times rules.
I think people are being careless with these foldable yes the hinge is strong but the screen is the most delicate part of the foldable get a case and handle it with care
He is right i have the same problem and cannot be without my phone for 3 weeks. This is literally what their support model is like. I opened my phone one day snd the inside screen failed. So now i hsve a dead inner screen and need my phone for 2FA at work. Their policy is absolutely ridiculous. so yes they do "support" their phone but there is no way i can take advantage of this support ans they know damn well and that actuslly suits them fine. Its good for the business model when your customer is unable to get support while they get to claim that they provide a warranty for repairs.
So far so good for mine. I've only had it for about a month. I don't baby foldables any more than I do a non foldable phone. I haven't ever had an issue with any foldable. (Runs to knock on wood 😁)
So let me start this off by saying back in 18 my wife got a Samsung Galaxy S9 and within 30 days the motherboard crashed so you would think that we could get a brand new device and we absolutely did not. They gave us a refurbished phone for a phone that was less than 30 days old and failed. I am on my fourth one plus device and I've never had any issues with any of the phones. I traded in my OnePlus 11 for the OnePlus open. (The OnePlus 11 is an amazing device but I knew I was going to get the OnePlus 12 and the upgrades were worth the trading. They also gave me $680 for my trading value.) So what I would say is whatever brand you go with just know that there are no guarantees just like car companies produce lemons cell phone companies produce limits as well.
I ordered mine a few weeks after launch and I'm absolutely delighted with it. So far the best device I've ever owned. Not had one single problem with it so I'm not worried in the slightest. This post is probably from a Samsung knight I suspect 😮
Is it worth getting the Z Fold 5 or OnePlus Open now or wait until the next iterations? Pros and cons for both phones are interesting. Former android user for many years, current iPhone user. Besides ecosystem, bored with apple and looking to get back into android. I don't need the latest and greatest. Just curious because everyone's situation is different.
@@shanecraigtech Oh cool. I guess it's one of the perks for living in the USA. In Belgium you pay 1800€ up front (it's 1600€ if you're a student) and then the OP app offers you 3 different warranties (I can't see any difference between them) costing like 250€, 250€, 600€ for the screen. I messaged them to ask what are the differences and they answered they don't know. No phone carrier offers the OP here :s
No problems with mine.. They're warranty they offered on pre order was not good in my opinion. They didn't have monthly care like Samsung to start. I don't blame them they're way smaller than Samsung.
Sounds like this moderator has his/her own agenda. BTW, I've owned my 1+ Open for a month and it's perfect, no problems at all. This is my first OnePlus but it won't be my last!
Frankly Shane, not even having seen the Reddit post I'd be now reluctant to buy OnePlus Open just based off of the poll you took. We're looking at 21% of people that needed help from the manufacturer. That's every FIFTH device malfunctioning in some way coming out of the factory. Yes there's "complain bias" in such polls, however keep in mind your viewers didn't specifically visit your poll to complain, they were just made aware of it, and both the ones with working and the ones with malfunctioning devices were able to vote, so this bias imo would be much lower than in the Reddit channel that people would seek out to complain specifically. Those are super high %, it should have been in 0.x% not in double or, hell, even single digits.
From my own personal experience I bought the oppo N3 find . Less than 2 weeks in a horrible black spot appeared. I restarted my phone and then an even worse black streak appeared running down the phone. This has made me lose confidence in the phone. I went to oppo who changed the phone but still I am scared of using this phone and rather switch back to Samsung. Again this is my personal experience. Oppo did offer a new phone within a week but it has shaken my confidence in the phone. Currently the phone is still in its box and I'm back to my S21+ Fyi, this was the Chinese version 16gb ram and 1tb storage black version
We don’t reall know the difference but Oneplus although being the same model but not being Oppo they might behave differently! I have the Oneplus Open bought in USA and it works perfectly 👌🏻
To illustrate the point I failed to make here better, I ran the same poll with the Z Fold and the results might surprise you: ua-cam.com/video/wKz2Rh5Lg0M/v-deo.html
You should pull people who have had to send their phone into OnePlus.
Their customer support is atrocious, they are not equipped to support the people who buy their phones.
The phone is soft, is well designed and works well, but the moment you have an issue that requires involvement of OnePlus, you are well and truly fucked.
To be fair there are five generations of folds from Samsung so I'm actually surprised there aren't more people that had issues compared to the OnePlus. Wouldn't you have to multiply the failure rate by 5 generations? Your odds of a failure in one generation would add up over 5 would they not?
Ordered my Open on the day it dropped and love it so much. Best phone I've ever had.
For context, what were previous phones you owned? Just curious. Thanks
I've had my one plus open since before launch. I work as a flatbed truck driver. Harsh conditions and excessive dirt exposure over the last few months. No problems what so ever. On reddit I have noticed many posts without any pictures. Some with same pictures. Let's just remember those who have a bad experience will always be more vocal including frequent and multiple posting then you also have fanboys from other phones...
This comment is seriously late, but wdym before launch??
@jacksonburger2081 2nd week of October. About a week before official launch
@@jrframe11 right, but how'd you get your hands on it before launch??
I've had mines since mid November. Have been using it without a case for about 2 moths now. No hardware issues nor any weird software issues some people have. I've owned the Z fold 2 and 3, also owned the xiaomi mix fold 3. The only thing i miss having is wireless charging but not enough to make me go back. Loving the 1+Open, just wish they would upgrade to 14 soon.
I dropped my oneplus open and the big screen was broken on the right side so the touch didn't work. I sent it to the workshop and a little over 14 days passed where nothing happened, so I contacted them and asked what was going on and they wrote back that they were waiting for spare parts such as a new screen but they were waiting for a solution from oneplus and that ended up with me getting a brand new oneplus open however in black the one I had before was green
I've had my OnePlus Open since the end of October, I've dropped it on hard cement and nothing other than a slight dent in the frame rail has happened. Still an amazing device
My comment was read out in the video where I said I'd sent my phone off for repairs and they're awaiting components - that's still the case now. I phoned this morning to see if there was an update on this and they confirmed that the battery has been replaced (I had no issues with that but they replace when opening the device) but they're still awaiting replacement inner-screens. The repair centre OnePlus used don't know how long they will be waiting, but they have said they will try to find out and email me today.
The repair has been confirmed as being under warranty and I didn't have to kick up a fuss about that at all, so the only issue is how long the delay will be. If I get my phone back within the next 2-3 weeks, I would still buy a OnePlus again - the phone was excellent.
My issue came up after roughly 3 months. It was absolutely fine all day, but when I opened it in the evening a bunch of dead pixels appeared along the crease. The next morning when I actually bagged it up to post it in, the noticeable clusters of dead pixels had turned into more of a puddle. But as Shane says, every phone has defective units. I used to be on iPhone and always got the beta OS updates and while I certainly encountered the expected jankiness (sometimes a lot of it), the subreddits were full of people whose phones had been bricked or become otherwise unusable etc, which was obviously more negative than the general consensus or my experience. Just how these things go.
Any update?
@@Thiccolo still awaiting a component. It was delivered to the service centre 6 weeks ago today. No email updates or offers of vouchers or other compensation - I have to chase it up myself each time to get them to tell me anything at all, and what they do say doesn't involve any timeframes.
Update today: "Awaiting final testing"
I went through a similar experience in dropped a game controller on mine and it jacked the screen up line down the middle and over to the right. I sent it out to get fixed. I lt showed up a month later. Everytime I called they said waiting on parts. But it did return after about a month. It was covered under the warranty didn't have to pay a dime.
@@alexmottsone month is not that bad, specially for a 1st gen folding phone, and somewhat not so familiar/popular brand like OnePlus is! I had some issues with the screen of an Asus phone which took more than 5 weeks until I got it back!
I have had my OnePlus Open since mid-November and it has been great. Easily the best phone I have ever owned and I have had every iPhone model from the first one to the 12 before I switched over to Android.
I have had mine since November. Dropped it about 5-6 times without a case. No issues at all with this phone. Daily driver until fold 6 comes out.
I got my OnePlus Open about a week ago and it has been amazing. I am careful to not ever press on the inner screen when folding the device. I press on the edge of the hinge at the bottom of the phone when I close it. I think maybe some users are pressing on the screen every time they close it and that might be causing some issues.
That method just feels more natural to me. I didnt know people press on the screen, that would stress me out.
I checked out that subreddit and I agree with the moderator. Do not buy the OnePlus open. Dealing with their customer service is a nightmare. The phone is great but dealing with that company is not worth it.
If you have any issues at all with your phone where you need to send it in, your life is going to be hell.
I love my OnePlus open a lot. But to be honest, there are wayyyy too many software bugs. It just breaks in a lot of ways, which needs to be fixed somehow. Biggest issue: UA-cam goes into 30hz mode even when not full screen(PIP, or normal app) which makes the phone feel extremely laggy, down from 120z. If anyone has a fix for it, please let me know.
The hardware is exceptional. I dropped my phone without case from waist height on tiles, pretty sure the phone was done for. Thankfully, not a scratch or dent. Absolutely flawless.
I'm pretty sure in the settings you can specifically select an app to lock it at 120hz
@@keith5790 first thing I tried, didn't work. It happens very randomly, and two apps that I know, it happens in UA-cam and maps for sure
I've had my OnePlus (NZ equivalent) for the past three months and the only issue I have is with the sticky notifications not swiping off the front cover when I want them to. It did get better with the update, but it's mostly messenger messages that won't leave unless I unlock. But I am enjoying it - it's a great phone for taking videos.
It's expected for some phones to break especially folding phones. The thing i don't like is the speed at which one plus is fixing customers phones. There are people on reddit who have been waiting a month and a half and still no word on a timeline. They don't have to parts to fix people's phone right now.
Nearly 3 months in and my open still looks new. No problems at all. I love it
I've had my fold for practically a year now, and have just sent it for the 3rd time for a repair. Never had these issue with any other phone I've ever had, but I still love my phone. Always been covered by warranty.
I have a very sad story. So, I bought my Oneplus Open 2 months ago after trading in my ZF5 and I loved it. 2 weeks after, I started to notice wifi issues (wifi is dropping connection). After reaching out to the service center, they ended up replacing my phone after about 2 weeks of shipping, inspection, and reshipping. It's funny that the new device I received had exactly the same issue! I reached out again to service, which this time they asked me to ship it for repair. It's been almost a week now and the phone still being inspected. Eventhough I've been having these issues, I can't see myself going somewhere else or going back to the ZF, and I can't trust the OnePlus Open anymore. I'm in mixed feelings now and I don't know what to do next until the inspection is done.
I have to share a weird experience regarding that Wi-Fi issue and the OnePlus open. We had the Xfinity Xfi series 7 router, and all was well.
I then categorically upgraded to the series 8 router because I just wanted a newer router, and the OnePlus open would not connect very well, It was strange
Also, my son said his CPU (Ethernet attached to router) games were lagging all of a sudden since the new router
So I finally listened to him (and me) and went back to Xfinity to go back to the series 7 router and guess what?????
My Open has been connecting fine ever since as has his gaming.
So maybe it was the router?
I pre order the open got it early November. It wasnt even 3 weeks when the inter screen developed a line in the middle of the screen where the hinge is at. Contacted one plus they replace it within 2 weeks. 2 weeks later the replacement phone got a thick black line again down the center of screen. That happen mid January i sent it out next day i have not received a replacement yet they keep telling me "they are out of parts". I don't want that phone anymore after having 2 of them have inter screen issues. Both not lasting even a month. I never dropped the phones they were in cases since day one. They keep saying i cant return it anymore because its past the 15 day return period. Never buying a one plus phone again
I've been using it since launch..
Dropped like 5-6 times with/without case, except dents in the corners everything works fine..
I've had my One Plus Open for 1 month, then the inner screen developed a green line down the side. I noticed a small divot in both sides, as if a small particle got in to the inner area and when closed, made the screen go bad. I sent my phone to One Plus repair in Texas, has been there for 3 weeks so far.
I heard that oppo and vivo will discontinue the foldable series in 2024, I don't know how that will affect OnePlus open 2 if these rumors are true.
My one plus open literally got a black bar down the middle of my inside screen about an hour before you posted this. The inside screen does not work at all anymore.
Same here, over 2 weeks and still waiting on the phone to be repaired “waiting on parts” 🤦♀️
I'm hear researching this phone as a replacement for my Z Fold4. I babied my Fold, never dropped, never submerged, gently handled it's folding feature... 1.5 years into it, and it suddenly without any buildup or warning, one day just stopped opening all the way, and now there's something pushing n the inside of the screen causing damage. This seems to be a common problem with this generation of Fold and the best Samsung could offer me was an $800 trade in to upgrade to a Fold 5.
yesterday a section of my main display bubbled beside the hinge, about 1/10 inch wide but runs 2/3 the length of the hinge. Screen till %100 works just looks like it has a stain. Took pictures to document it but ill hold out on any repairs till closer to the end of the warranty or when it becomes unusable.
Hola Shane. I got the oppo Find N3 (the one plus open version available in Australia) in November. No issues and the best device I've ever had, after my ex Huawei P30. I love it and hope it last many years. Looking forward to increase customisation.
i have a open, and the only thing that happend was that dbrand didnt make a skin but i made a Wireless charging case
Thanks for digging into this. I'm considering trading in my S22 Ultra for the OnePlus Open and that thread concerned me. I'm still considering it but this did give me pause.
I looked at the OnePlus community forums and I would have to agree, some device failures are random and should not dissuade people from getting this amazing technology. The software and the open canvas is outstanding.
I did start looking at the forum because I (as well) noted a tiny bump underneath the inner screen near the hinge that seems like a pebble or something. But I'm not going to push on it trying to make it go away because I think I wonder if that would cause a damaged pixel. I'm just going to hope nothing happens to it
So the dead pixels is main concern and this was also in the MKBHD phone and he showed the dead pixels in his phone so I think we have to wait for the second generation of oneplus open
No dead pixels after 5 months.. Mate don't take the shower today because tomorrow you need to take it 😅 just go and buy is the best foldable phone ever!! even Samsung fold 6 will not be better than this one for 100%.
@@nunosantos2015Thanks for your feedback back 😅
I've had my OnePlus Open for over 3 months and had no issues whatsoever. It still looks as good as new with the crease being slightly more visible than it was when it came out of the box.
Your poll suggests that one person in 5 has to send their OnePlus Open back for repair / replacement. That seems like a very high proportion to me.
I can't prove it, but I think it's quite a bit less than 20%. People who are upset are far more likely to seek out and vote in polls like this. Ask yourself this; if 1 in 5 Open users were really needing a replacement, would I even need to make this video or run a poll? Wouldn't we just know something was terribly wrong? This result should heavily underscore how impactful the negative bias is online and how misleading it is.
That's 70% of a sample size of 292. That's a very small number for a sample size of a company that makes millions of phones.
@@shanecraigtechyou are forgetting one thing.. This phone has only been out 4 months and many ppl would've only had it for 1 or 2 months! Even if 20% is an over-estimate, it's a shocking failure rate and if you give it long enough (a year), more of the people in the 80% bucket will find their inner screen packing it in.
Issue I have with OnePlus Open is that it's IMEI numbers not in Verizon database to activate. They have to manually update database. Had same issue in 2017 with OnePlus 7 Pro (?) on T-Mobile I believe. OnePlus IMEI numbers on OnePlus Open starts with "86..", not sure why OnePlus won't work on it with providers.
I managed to get the second release of the OnePlus Open and it was delivered in early November. I've not had a single issue. As for customer service I can tell you that I've received some shocking customer service both from Samsung and Google lately. Thankfully I've not had to contact OnePlus yet...
I've had two. Sold one and regretted it later and bought another. Both have been good to me.
I was very interested in the One+ Open until Android Authority reported that One+ will NOT match the 7 year committee to software updates as Samsung and other manufacturers have committed to. So One+ wants us to pay $1000+ for a device more often? No thanks
They just started doing 7 years of updates with the S24, every other phone Samsung has only gets five including their newest folding devices. And are you really going to keep your phone for 7 years? You know by the time you get to that 7 year mark your battery is shot the phone is slow as hell because the specs can't keep up, come on, this is a lame ass excuse.
@@longshot291981 The Sony Xperia 5 is five years old now. It works as a charm with updated regular apps and even the newest games. Things are not the same as they were ten years ago in the mobile industry. Progress convergates almost to 0.0 percent.
No issues with mine. Then again I was a surface duo 1 and 2 owner. I have a huge tolerance
Had mine since November. I have the annoying home screen bug, with my entire set up disappearing countless times, but no hardware issues at this point.
Had mine since October with no problems,miss my s23 ultra a little but the open in very nice indeed.👍
Hello,
I just came across the forum today and read it very thoroughly - some users indeed have bad experience with OP support (I don't think they're lying about it). $1500.00 is not a small amount of money to invest into the phone, amd out that the phone manufacturer is turning you down when you're in need of their support.
Switched from OnePlus 9 to Open last week, so I've been using it for a few days. Staying at the brand as the phones (owned the 3,5,8&9) have been great.
I did the jump to the open as first foldable due to previous experience of the ok engineering quality by OnePlus. The only comment is that the OnePlus store app is wonky and has it quirks in it's Dutch version running on a phone set to Dutch. But other than that, it has been great.
My wife loves her Nord and my daughter switched from a Nord to 12R. So we like them a lot..
Just to balance out the negative reviews.😊
I have had the OnePlus Open since Launch, and I have had no problems with it (so far). I did drop it down the couch after having it for 2 weeks which resulted in a miniscule mark on the top edge and damage to the front screen protector, but only cosmetic issues that I caused. I have been off and on again going between the naked device route - OnePlus included crappy case -- Poetic Case.
i bought my oneplus open july 14th and here we are at the end of the month and my inner screen is shot! First it was a couple of pixels in the the lower middle of screen then i kept opening and closing it and it just got worse and worse. left side responds to touch and right side doesn't, but it got to the point that you couldn't even seen the screen since it went full bright with no picture in the corner and flickers like crazy! I refuse to send it back cause they want you to delete everything and send it to them in original settings. only option is to find another screen and have it repaired.
Has anybody with the OnePlus Open noticed a raised bump showing up on the inner screen near the crease? I've seen a few Reddit posts on it
, and now I have one.
I think you could damage the screen if you try to push hard but on it
it's almost like a metal screw or some hinge mechanism is poking up on that screen part.
It hasn't changed any pixels but it's odd and for some reason I just noticed it yesterday after having this since July.
I've had one for months lol
Sounds good. Appreciate
. must be an expected occasional occurrence due to the hinge technology and thin paneling
Had mine for a month before the internal screen broke. A green line down the middle off-centre to the left and a white horizontal line running along the top right. Sent back 2nd Jan.. It's nearly 2 months on and the service centre is still awaiting components to be shipped. Oneplus themselves do not communicate with u regarding the repair, u have to ring up the service centre yourself.. so there is no accountability around this delay. It's a great phone while it lasted but the after service support is shockingly bad. As much as i WANT a great phone like this to push Samsung for their complacency and laziness, I would NOT buy the OPO if I had my time again
12 days waiting for components 😅 that's great. I sent mine in on Jan 4th for four different issues. It's now Feb 14th and it's still in the process of being investigated! Not even started the repair, NOTHING! They even at one point told me I should of worked with their 3rd party warranty service and not them.
I've dealt with repairs now with Samsung and OnePlus. Both support services are a joke at least prior to OnePlus open Samsung at least refunded me.
Dont have any issues at the moment or dead pixel etc had mine since November
1 second ago
I had a oneplus open for about six weeks and then the screen got the common green line of death. One month later, I still have not got my phone back from their repair center in Texas. When I call, they tell me the parts are a week or two out and then they will fix it. They tell me this every week when I call. They won't just send me a new one like most other phone companies. Never buy a Oneplus open. Going back to Samsung
I've had mine for almost two months. No issues thus far. 🤞
I have had my OnePlus open since launch and I have had no problems so far. To this point it's my favorite phone that I've ever had. I have dropped at three different times and there has been no damage. I do have a case on it though. I have an aftermarket case that has good camera protection and I've never dropped it with it open.
I am from India. I bought oneplus open on the first day of sale. It's been more than 3.5 months. But I didn't face any hardware issues. The phone hinges better than my Fold 5.
I had an Open at launch. Due to some screens already going dead just about 2-months later, and peoples' complaints about customer service and OnePlus having parts issues, I chickened out and decided to get the Galaxy S24 Ultra at launch (pre-ordered), and sold my Open. Well, non-folding phones are freakin BORING lol. So I decided to jump on OnePlus' sale a month ago with $500 off, and purchased another Open along with my own insurance. As I'm well aware now, screens are still failing on Opens (and other foldables) (but still very few). The parts issue is better. But the insurance is the piece of mind. And I now have an S24 Ultra as a backup in case something does happen to my Open. But it really is the best foldable we can currently get in the U.S. (not interested in Google's second iteration).
So I have another Open, which is my daily driver. My brand new-ish S24 Ultra is now sitting in a corner collecting dust, but on stand-by to answer the "call" if it is ever needed because something happened to my Open's screen.
I've had the OnePlus open from launch & have had no issues whatsoever, in fact I'm well impressed with the device all round.
Had mine since early December, No issues other than OnePlus very slow to roll out 14
I've had my Open since launch with no issues. I don't unfold it unless I watch videos and It's rotated with other devices so it's not getting daily usage. My launcher is Nova Prime Beta which is awesome! I use Muzei live wallpaper so sometimes I'll unfold it to look at the daily masterpiece which is awesome...
Mine has been fine my friends not so much. Screen failed and OnePlus said SOL that user error but wouldn't elaborate
I haven't considered OnePlus ever since they moved away from budget/underdog category, they were interesting when they were budget price but offered compelling features.
I’ve seen the posts and videos showing issues with oneplus open, I wouldn’t say there is a larger failure rate than any other phone when you look for it .
Had it since launch and no issues with this device except still waiting for Android 14 soon.
Had the Open since late last fall. It's been good.
Saw that post. Dude applies to become a mod (he wasnt a mod when he first made the post) and then pins his own post.
Thank you for making this video, because honestly the post just really rubbed me the wrong way. Here you've got a person who went so far out of their way to tell people not to buy the phone, and then pinned that post, because they got unlucky and they dont understand negativity bias and statistics.
Had my Open since launch, zero issues, fantastic phone. Literally my only gripe with it is that im still waiting on Android 14.
I've had mine since launch. My only issue is I have a small line that pops up on my interior screen. I thought it was a pixel issue until I took a screen shot and it was visible in the photo? Anybody else have this issue
Hang on - 21% said they had hardware issues that needed OnePlus support? And then 2/3 of those said OnePlus had not been helpful. Those are shockingly high numbers. If a 'normal' phone had even a fraction of those failure rates then they'd have to stop selling them or recall.
That should sort of clue you into what I said in the pinned comment. If any phone had that rate of failure it would be a huge news story.
@@shanecraigtechI'd love to see same poll for the non folding Samsung or OnePlus phones. May act as a good control.
@@shanecraigtechand I still really want to get a foldable when my upgrade is due in October 🤣
Hi, purchased my OnePlus Open Nov-7-2023 and love my device - no issues and I have put screen protection on both internal and external screens. I take good care of my device and make sure a case is on it at all times - I would hope that will protect my device long term. Like all hardware whether electronics or vehicles - someone some where is bound to have an issue - and with that make it about hating the whole company due to their bad experience. I completely understand - I've been guilty of the same attitude, which is my bad. I've had a lot of bad experiences with Samsung, but it won't stop me from buying their hardware. It's too bad that social media exposes someone's bad experience to cause folks to hate a device. I think it's a buyer beware when you buy an expensive device like OnePlus [aka OPPO] ... just my 2 cents
Ive had my phone since nov.2023, and never dropped my phone/nor got water in it, well protected/ and now having slight flicker in the inner screen, which will stop over time once the phone is being used and sometimes half the screen is darker flickering. Has anyone had this problem? is this a hardware issue? or does the phone just need a patch and it should fix its self.
I believe there is something more sinister going on here than just phones being randomly lost
They're being stolen lol
@@shanecraigtech I believe you are correct and I also believe it's inside job between somebody at Samsung and somebody at the carrier
I got my Open since launch and I have had no issues with it.
I have 3 weeks with the Open and only software issues so far
Such as?
@@MrK1976 when using multiscreen UA-cam doesn't respond sometimes, unlocking the phone with the finger print sensor sometimes doesn't respond or the screen glitches, those 2 I is the ones I can think of
Understood, thank you. I'm in the process of buying one, and I just wanted to make sure I'm making an informed decision
@@MrK1976 if camera is your top priority than that's the phone to get
I don't want to jinx myself but traded my pixel fold for the one plus open and it's been fantastic. No great cases, using poetic spartan as it's a tank.
Had my OnePlus Open since launch, dropped it once on tile from counter height with nothing but a scuff on the corner. It's still the best android foldable, and imo, best android phone ive ever owned. I switched from the Galaxy Fold series (owned the 3, 4, and 5)
Had mine since Dec 12th and NO PROBLEMS
hey shane, did you ever noticed the hdr bug on the oneplus open (seems to be even on the 12). as soon as you play hdr content in youtube or netflix the phone starts to dimm the screen and the video looks more like sdr. the problem becomes really obvious as soon as you put another phone next to the open and compare it directly. a few people reported this problem month ago to oneplus and they dont really seem to care or fix it (i mean the phone is now out for a few month and for me personally this is a major bug)
Forgot to add ...BRING ON THE ROLLABLES!
I love my open, I purchased 2 when it launched and no issues
Every time there's a poll in the Open subreddit, only like 10-15% of people actually say that they've had any sort of issue. I feel like it's a bit of an overreach for a mod to pin that to the top of the subreddit
10-15% is kind of a lot. It is a clear sign they have a QA problem.
This poll showed 1 in 5 gets a serious problem with there phone. That is really bad as it is but even worse when 14% dont get the issue resolved at all.
Like Asus they make shitty computers that has a lot of QA issues. But at least they have a good support that fixes or replace the computer within a week or two.
(I mean shitty due to problems. They make cool computers but the quality suck)
I can't prove it, but I think it's quite a bit less than 20%. People who are upset are far more likely to seek out and vote in polls like this. Ask yourself this; if 1 in 5 Open users were really needing a replacement, would I even need to make this video or run a poll? Wouldn't we just know something was terribly wrong? This result should heavily underscore how impactful the negative bias is online and how misleading it is.
@@shanecraigtech That is true. But it still highlights that they have a problem. Because even if it isnt 20% that has a problem but half that it is still a huge problem.
And it seams to be enough of a problem that this has come up.
Just look in this comment feed where people witness about there problems.
It would be really interesting if someone with a UA-cam channel would dig down in this and see if OnePlus woud comment
I have never experienced an issue with there products but there support is really bad.
I have contacted it twice. First when I was supposed to get a discount when regestring to their event but the link didn't work and then to ask about VAT since it wasn't written out on the invoice.
The later one being a huge problem for me since that thing made the phone 25% more expensive. But I didn't get a reply any of the times.
This was okay back in the day when they had a flagship phone that was a third of the price of other flagships. But it is not okay now when there phone cost 2000$ and is more expensive then the Samsung Fold.
So I'm not surprised that a majority of the people with problems didn't get help. (But still not okay)
But I am surprised that so many people did have problems .
That's interesting I had a trade in go missing you should definitely do a poll and see how many People's Samsung trade-in has gone missing
Had mine for 2 weeks no issues and liking it a lot
Mine has a slight bump on the screen in the crease. Is this normal? It is very subtle but you can feel it when you slide your finger over it.
Mine has had a bump for like 3 months 😅
I thought death was imminent, but it's been fine. Hope it stays that way lol. I also had bumps on my Pixel and Fold 4, but they went away on their own.
@@shanecraigtech awesome thanks so much! I read mixed results online. Appreciate you and your content!
Yeah and I got one too. Not pushing on it and I wonder if that is why the pixels break there on some, as perhaps people get pushy?
Good afternoon, Shane.
I am getting ready to buy this phone from someone on marketplace. My concern is they state it as being in like new condition but they didn't opt to buy the extended warranty for the phone. My question and concern is ( if you have the insight) can you add insurance such as squaretrade to the phone if you did not purchase it directly? And my second question is when i go to purchase the phone is there anything in particular i need to be on the lookout for and need to test? Such as display and particular settings?
Thank you 😊
I have pretty limited experience with phone insurance actually. I don't think I've bought it more than once in my entire life lol. I am pretty sure there are options though even for used phones.
Just pay close attention to the crease, the edges of the screen and the hinge. Open it several times and make sure everything feels nice and smooth, no odd noises and no bumps in the crease.
@@shanecraigtech gotcha, and thank you for replying. Ive had phone insurance through my carrier (Verizon) for over 14yrs and have not once used it. But like they say... its better to have it and not need it then need it and not have it 🫡😂😂😂.. thanks again, sir. And I'll definitely keep your suggestions in mind
If you have Freedom Flex Credit Card from Chase a benefit is phone insurance if you pay your phone bill with the card. I got it literally for this oneplus open phone. Lol
I got mine on release day, I've been using it without the case from day one,and it's been fine. Software and hardware.
My only issue is software updates. It seems to be taking longer than usual.
I had the OnePlus 7pro and I remember updates landing a lot quicker,but other than that, it's fine.
I have my oneplus open from release date. I haven't had any problems so far. I have had the galaxy fold 2 and the pixel fold but I find the oneplus open is far better for me.
Love the pixel watch band you have there, is there a link or name you can suggest to scoop one up?
amzn.to/3wjIsYE
Preordered my Open and got it back in October, no sign of hardware issues or failures and it's easily my favourite phone out of those I've owned. Think I'd have a hard time going back to non-folding phones after owning one, having a bigger screen on hand at all times rules.
The title of your video scared the sh*t out of me... I just got my OnePlus Open today, I've only had it activated for about 2 hours!! 😂
I don't think anybody should be overly worried lol
I think people are being careless with these foldable yes the hinge is strong but the screen is the most delicate part of the foldable get a case and handle it with care
He is right i have the same problem and cannot be without my phone for 3 weeks. This is literally what their support model is like. I opened my phone one day snd the inside screen failed. So now i hsve a dead inner screen and need my phone for 2FA at work. Their policy is absolutely ridiculous. so yes they do "support" their phone but there is no way i can take advantage of this support ans they know damn well and that actuslly suits them fine. Its good for the business model when your customer is unable to get support while they get to claim that they provide a warranty for repairs.
So far so good for mine. I've only had it for about a month. I don't baby foldables any more than I do a non foldable phone. I haven't ever had an issue with any foldable. (Runs to knock on wood 😁)
So let me start this off by saying back in 18 my wife got a Samsung Galaxy S9 and within 30 days the motherboard crashed so you would think that we could get a brand new device and we absolutely did not. They gave us a refurbished phone for a phone that was less than 30 days old and failed. I am on my fourth one plus device and I've never had any issues with any of the phones. I traded in my OnePlus 11 for the OnePlus open. (The OnePlus 11 is an amazing device but I knew I was going to get the OnePlus 12 and the upgrades were worth the trading. They also gave me $680 for my trading value.) So what I would say is whatever brand you go with just know that there are no guarantees just like car companies produce lemons cell phone companies produce limits as well.
30days to fix screen bought phone on November
Used for 2 month screen replacement
any plans to get honor magic v2? need ur opinion
Unfortunately, not in the budget
Have had the open for 3 months no major problems.
I ordered mine a few weeks after launch and I'm absolutely delighted with it. So far the best device I've ever owned. Not had one single problem with it so I'm not worried in the slightest. This post is probably from a Samsung knight I suspect 😮
Is it worth getting the Z Fold 5 or OnePlus Open now or wait until the next iterations? Pros and cons for both phones are interesting. Former android user for many years, current iPhone user. Besides ecosystem, bored with apple and looking to get back into android. I don't need the latest and greatest. Just curious because everyone's situation is different.
Shane have you taken an extra warranty on your OnePlus Open? If yes, may I ask how much it cost you?
I bought insurance through mint mobile. I can't remember what it cost off hand for a year, something a little over $100 I think.
@@shanecraigtech Oh cool. I guess it's one of the perks for living in the USA.
In Belgium you pay 1800€ up front (it's 1600€ if you're a student) and then the OP app offers you 3 different warranties (I can't see any difference between them) costing like 250€, 250€, 600€ for the screen.
I messaged them to ask what are the differences and they answered they don't know.
No phone carrier offers the OP here :s
No problems with mine.. They're warranty they offered on pre order was not good in my opinion. They didn't have monthly care like Samsung to start. I don't blame them they're way smaller than Samsung.
I've had my OnePlus Open since release date with no problems whatsoever. And I just Love it.🤞🤞
Sounds like this moderator has his/her own agenda. BTW, I've owned my 1+ Open for a month and it's perfect, no problems at all. This is my first OnePlus but it won't be my last!
Frankly Shane, not even having seen the Reddit post I'd be now reluctant to buy OnePlus Open just based off of the poll you took.
We're looking at 21% of people that needed help from the manufacturer. That's every FIFTH device malfunctioning in some way coming out of the factory.
Yes there's "complain bias" in such polls, however keep in mind your viewers didn't specifically visit your poll to complain, they were just made aware of it, and both the ones with working and the ones with malfunctioning devices were able to vote, so this bias imo would be much lower than in the Reddit channel that people would seek out to complain specifically.
Those are super high %, it should have been in 0.x% not in double or, hell, even single digits.
From my own personal experience I bought the oppo N3 find . Less than 2 weeks in a horrible black spot appeared. I restarted my phone and then an even worse black streak appeared running down the phone. This has made me lose confidence in the phone. I went to oppo who changed the phone but still I am scared of using this phone and rather switch back to Samsung. Again this is my personal experience.
Oppo did offer a new phone within a week but it has shaken my confidence in the phone. Currently the phone is still in its box and I'm back to my S21+
Fyi, this was the Chinese version 16gb ram and 1tb storage black version
We don’t reall know the difference but Oneplus although being the same model but not being Oppo they might behave differently! I have the Oneplus Open bought in USA and it works perfectly 👌🏻
Waiting on the fold 6 tbh
had it since launch; no issues at all
Everything is fine for me with my OnePlus open