I've given up. I found and removed all the screws no problem, but that clear plastic window on the front is ridiculous. The fear of breaking it was just too intimidating, so I've poked out as much dog hair as I could reach and put the screws back in. It's a bloody good vacuum, and I just couldn't risk breaking it. My old Dyson was a piece of cake by comparison. One coin and all the fastenings came open and you could clean the inside easily. If anyone else manages to separate it and cares to upload a video I'd be very glad to watch it.
Same thoughts on the Dyson. When you have dogs the hair needs removing every time you vacuum. Pulling hair from the STB305 makes my fingers hurt. Dyson DC41 etc much better design for this. Guessing they registered the coin turn design.
You have pull quite hard to get the front off - a bit of pulling and a bit of wiggling. Since the head was basically useless anyway, I wasn't too concerned about breaking it, but it was fine. Took the whole thing apart, removed the hair clogging up the ends of the roller and the bot where the belt sits, and it was good as new.
Your video saved me £70 odd quid for a new one after I inadvertantly sucked up a piece of broken plate and it jammed the front roller. Perfect. Thanks.
Thank you! I had to clean all of the bearings and where the bristle roller attaches at each end. They were full of fluff and dirt and effectively stopped the roller. After a good clean (an hour) it works like new.
Thank you very much indeed. Excellent advice ... has saved me £80. I would never have figured how to get it apart without your help. Cheers Peter B. uk
I am a certified auto technician I have never seen a turbo brush do cleaning on that magnitude at home, but it's simple to see how to disassemble the turbo head. For most people they want a step by step video on how to do it, it's recommended that at least you can display what tools are needed, such as torx size screws and so on, flat heads for prying etc. Thanks for uploading and sharing this how we mechanics give and share for each other or we figure it out ourselves. **Update Mar 5 2021** Tools needed for the ”service” Torx T-10 size bits/driver and two flatblade screedrivers. When you disassemble the wheels hold your hand over the wheels and pry them out under the wheel well were the wheels rolls smoothly and be careful about the roller pins not droping them. Screw then off the T-torx 10 screws with a electric screwdriver or any tool you’d prefer for the service. This is a very easy task to do. Next pry the lower mount assembly carefully so that you don’t break the plastic off and all around the turboteq nozzle, pry inside the nozzle including the tabs that hold it together do that simultaneously. Now your probably have gone by the previous task and your up for the cleaning, good luck.
Thank you! This helped me so much! I had to take it apart to clean out pet hair that was stopping the brush. For others, I had one part pop out when I pried it apart. It goes back in by the turbine with the curved part toward the turbine. There are groves on the ends that slide down.
You don't need to remove the clear window if you are opening the unit. First use a zip tie and snake it under the wheels. Pinch it with vise grips and hold tightly with one hand and pull off the wheels. Don't lose the metal shaft axle it might fly out when the wheel pops off. Then use two flat screwdrivers starting in the rear section away from the clear window. It will open like a hinge pivoting at the front clear window. Then when it's almost open slide the small flat blade screwdriver along the outer black plastic pushing it in between the clear and the black and sliding both towards the center and it will pop in half leaving the clear plastic still attached to the top half.
Thanks for making this video! Removing the wheels was a little tricky, needing a torx 10 screwdriver is not nice (but not too bad). Those tabs on the clear plastic are the pits, though! I managed to use a small flat-head screwdriver to lever the black rubber/plastic up and over each tab as I applied force, and managed to get the head separated with only a little bit of mangling. Next time, I think I'll just cut off the rubber that holds the tabs in place, I think the 6 screws would probably do OK for holding the head together. I've had vacuums from a bunch of different brands, and it's like no company ever considers cleaning powerheads like this. They're all terrible for maintenance across the board.
It wasn’t easy to pull apart. I found running a flat head screwdriver along the edge between the plastic clear panel and the main housing got them apart. Luckily the whole thing went back together surprisingly easily. It’s a 6 monthly job at most.
This is one of the shittiest product I ever had to deal with. Barely 2 weeks after buying it my son tried to vaccum a pile of hair. Removing the brush should normally be a simple task for any decently designed vaccum cleaner. But no!. You here have 6 hard to reach screws with a weird 6-point star type of screw head. I did finally manage to remove them. However there was no way of getting to the last step. The plastic cover with the clips could not be opened with breaking the whole thing. The bottom line is that is clear that the turbo head is not designed for servicing.
Thanks for the tip about the wheels! They are sneaky. What a terrible design though. Our vacuum is a year old, the head had stopped working as it was jammed up with hair. I contacted Miele they said buy a new one, this is just routine maintenance imo as I know I'll have to do it again in a year. Annoying that an expensive thing doesn't allow you to maintain it.
The nozzle is really not designed for being cleaned this way, though. It is designed to run a pair of scissors along the grooves in the brush after every session to cut the wrapped around hair.
Ohh. Thanks it was a helpful video and I ended up openening it but I must say it is not very user friendly. Had to use many tools, damaged the wheels it seems and cut my finger 😅 But it s opened. Hope you re reading it, Miele!
Hi. Thanks for telling us where to find the screws! Who'd think to look under the wheels?. It would be easier to follow though if you demonstrated how to pop the wheels out.
To be honest I only put this video on as an afterthought. I didn’t realise how much it would be viewed by likeminded folks. Sorry bout that. The wheels just pop out with a small screwdriver or something like that.
A tip for those people who don’t want to break the plastic “bearing” or damage the wheels when trying to take them off Get a big metal paper clip, make it straight, then put a slight bend at one end. Slowly feed the bent end into the back of the wheel through the wheel well. As you are pushing, keep bending the paperclip slightly to follow the contour of the wheels. You should see the paperclip pop out behind the other side of the wheel. Keep feeding it until you got enough slack. Make sure the paperclip is behind the wheel and not lodged between the wheel and the sides of the wheel well! If it is, then wiggle it back into position behind the wheel. Bend both ends of the paperclip until they cross each other above the wheel. Hold the turbohead down with one hand. Then pinch the cross section tightly with pliers. Pull up with your pliers while holding the turbohead down. The wheel should pop off with a bit of force. Long instructions but it was the easiest way I found to do this without damaging the wheels. You can also do it with strong string
The roller in my one no longer rotates easily. I’ve taken it apart, cleaned it but when I assemble it, it still won’t spin. Next time a buy a Hoover I’ll check how easy it it to clean first so I don’t fall into this trap again.
If you take the roller out and look in the ends there is probably debris inside the ends and wrapped around the pins it sits on. Use a screwdriver to dig down into the roller ends to get it out. Also under the bit that the belt goes around gets clogged - this is what stops the roller spinning.
I have this head with my new Miele blizzard cat & dog. I don't use it I use the old style one from my last Miele. Which I think is much better as the new one does get much more hair wrapped around it.
For those just trying to clean the bristles, I found you can use a razor blade or box cutter to cut it and remove the hair easily enough without any disassembly. Could probably get small scissors in there too.
For those of you, like me, couldnt figure out how to get the clear plastic bit off? force. You wont break it. start with one of the sides and pull, it will snap out. its scary, i thought for sure i would break it, but no.
I really like everything else about these vac's, but this has put me off ever buying another - we've got too many people with long hair in our house and the job of getting in to clean this is hideous. Thanks for uploading, I hadnt thought to pop the wheels out!
May I suggest using some silica grease ir spray on the bearing surfaces and tiny wheel axles? Avoid the dino oil in there, and extend the life of your unit
Hi Mostyn, thanks for your video. It really helps. However this video only helped me half through. I had the same problem as some of the comments here with stuck at take the plastic front off. I believe I give it enough force, otherwise I might break it. Could you please make another video on showing how to jiggle it free? Thank you so much.
Unfortunately I no longer have a unit to show you but I can assure you that this is an interference fit and some jiggling and pulling will work, well it did for me.
Yah! I made it that far, too. The difficult, apparently impossible final step, removing the leading edge from the clear plastic "window" seems impossible without damaging the plastic housing. If somehow has an actual solution, let's see it please!
Don't forget about the two small wheels at the front, they also need to be pulled out, and there are screws under that also. So yiu have 6 Screws in total.
@@MostynWitham sorry, I might have come across wrong..I just watched the Video, however you forgot to mention, that right at the front of the heD, there are two Wheels, they also need to be pulled out. and there are two screws under that...so I counted 6 screws in total. Once you have removed them all. The head will pull open
DHM202 that’s fine. 👍🏾 lots of folk have asked about how to take off the clear plastics part of the head and I’ve tried to put it across but not too well it seems. Perhaps you could cast more light on it?
Managed to get the wheels off and screws but the plastic cover is a nightmare. Just stabbed myself in the hand with a screwdriver trying to prise it off. Plastic bit not a good design to take apart Miele!
Can you please please upload a video showing how to reassemble it please? I opened it up for my mum and can't fully assemble it. You'd be a life saver if you could do it!!
I wish I had never bought this vacuum, @Miele. So difficult to get to the brushes to clean them. I'm now attacking them with a pair of kitchen scissors, they are so clogged with hair. DO NOT BUY THIS.
@@MostynWitham The two small wheels on either side of the brush, as well as the slightly larger ones that are already out before you undid the screws. I can't seem to figure out how to remove those and I think they have to be out to pull the big plastic part off.
Kim Buckley hi. Yes those wheels simply pull out. Be careful as the steel bar running thru the middle of each wheel can go Piiiiing! I used a medium size flat headed screwdriver to gently prize them out. Try putting you hand over the wheel as you do this to avoid it going west!
Use the largest screwdriver and push the clear clip from inside to get it past the little cross member. Best to wet clean inside first to see them. Start at either end. Three in total. Also inside the belt drive on the bristle roller is the worst. It does clip apart with that large screwdriver from the inside. Yea, the worst design I have seen. “Immer Besser” - Nein.
This is wild. After an hour of struggling, I finally pried up open. Plastic got bent. But nothing got too damaged, I hope. The first thing I’m going to do now is get a sandpaper and sand those fuckers all the way down. What a nightmare!
You don’t actually show how to disassemble it! How do you get the wheels off?
Pliers
I'd say anyone attempting this who can't figure that part out on their own should maybe think twice.
@@Jaxcreeper_alt_acount use a zip tie snake it under the wheels then pinch it with vise grips and hold tight and pull them off.
I've given up. I found and removed all the screws no problem, but that clear plastic window on the front is ridiculous. The fear of breaking it was just too intimidating, so I've poked out as much dog hair as I could reach and put the screws back in. It's a bloody good vacuum, and I just couldn't risk breaking it. My old Dyson was a piece of cake by comparison. One coin and all the fastenings came open and you could clean the inside easily. If anyone else manages to separate it and cares to upload a video I'd be very glad to watch it.
I got to that stage and thought f@#t it, it doesn't work so I can't make it any worse. It separated with a bit of pressure and didn't break.
Same thoughts on the Dyson. When you have dogs the hair needs removing every time you vacuum. Pulling hair from the STB305 makes my fingers hurt. Dyson DC41 etc much better design for this. Guessing they registered the coin turn design.
@@stephenjohnson4481it's ridiculously designed for a dog & cat vacuum, that's for sure. Doing my head in & wish I didn't buy it.
I would never have found the hidden screws. Worked a treat. Thanks!
Michael Griffiths you are most welcome!
Thanks for showing where the screws are, but a demonstration of how to unclip the front would be really helpful. Got completely stuck at that point.
Me too! I am getting quite frustrated and do not want to break the plastic.
Did either of you work it out, my friend and I have been trying to pry the clips open for 60mins straight now. Did you end up having any luck?
You have pull quite hard to get the front off - a bit of pulling and a bit of wiggling. Since the head was basically useless anyway, I wasn't too concerned about breaking it, but it was fine. Took the whole thing apart, removed the hair clogging up the ends of the roller and the bot where the belt sits, and it was good as new.
Your video saved me £70 odd quid for a new one after I inadvertantly sucked up a piece of broken plate and it jammed the front roller. Perfect. Thanks.
Christian thanks for that and I am thrilled you had a result!!
Thank you! I had to clean all of the bearings and where the bristle roller attaches at each end. They were full of fluff and dirt and effectively stopped the roller. After a good clean (an hour) it works like new.
Thank you very much indeed. Excellent advice ... has saved me £80. I would never have figured how to get it apart without your help. Cheers Peter B. uk
👍🏾👍🏾👍🏾
I am a certified auto technician I have never seen a turbo brush do cleaning on that magnitude at home, but it's simple to see how to disassemble the turbo head.
For most people they want a step by step video on how to do it, it's recommended that at least you can display what tools are needed, such as torx size screws and so on, flat heads for prying etc. Thanks for uploading and sharing this how we mechanics give and share for each other or we figure it out ourselves.
**Update Mar 5 2021**
Tools needed for the ”service”
Torx T-10 size bits/driver and two flatblade screedrivers.
When you disassemble the wheels hold your hand over the wheels and pry them out under the wheel well were the wheels rolls smoothly and be careful about the roller pins not droping them.
Screw then off the T-torx 10 screws with a electric screwdriver or any tool you’d prefer for the service.
This is a very easy task to do.
Next pry the lower mount assembly carefully so that you don’t break the plastic off and all around the turboteq nozzle, pry inside the nozzle including the tabs that hold it together do that simultaneously.
Now your probably have gone by the previous task and your up for the cleaning, good luck.
Thank you! This helped me so much! I had to take it apart to clean out pet hair that was stopping the brush. For others, I had one part pop out when I pried it apart. It goes back in by the turbine with the curved part toward the turbine. There are groves on the ends that slide down.
You don't need to remove the clear window if you are opening the unit. First use a zip tie and snake it under the wheels. Pinch it with vise grips and hold tightly with one hand and pull off the wheels. Don't lose the metal shaft axle it might fly out when the wheel pops off. Then use two flat screwdrivers starting in the rear section away from the clear window. It will open like a hinge pivoting at the front clear window. Then when it's almost open slide the small flat blade screwdriver along the outer black plastic pushing it in between the clear and the black and sliding both towards the center and it will pop in half leaving the clear plastic still attached to the top half.
Brilliant comment!
Thank you!! I was cursing this and legit wanted to buy a new vaccum cleaner.
👍🏾
Can you please post another video showing full disassembly?
Thank you for taking the time to show this.
Thanks. I know it’s a bit lacking in parts but to be honest I didn’t realise people would find it so useful. Might do more of this in 2021.
Thanks, mate! That was just the tip i needed to get this thing opened up!
*Where's the second part of the video where you actually show how to open it and remove the wheels?*
Mate! Seriously thanks for this... The brush had stopped spinning 💙
👍🏾👍🏾👍🏾
Cheers pal wondered what was holding it 👍
Thanks for making this video! Removing the wheels was a little tricky, needing a torx 10 screwdriver is not nice (but not too bad). Those tabs on the clear plastic are the pits, though! I managed to use a small flat-head screwdriver to lever the black rubber/plastic up and over each tab as I applied force, and managed to get the head separated with only a little bit of mangling. Next time, I think I'll just cut off the rubber that holds the tabs in place, I think the 6 screws would probably do OK for holding the head together.
I've had vacuums from a bunch of different brands, and it's like no company ever considers cleaning powerheads like this. They're all terrible for maintenance across the board.
Amen to that 👍🏾
Sebo seems to make head cleaning easy
It wasn’t easy to pull apart. I found running a flat head screwdriver along the edge between the plastic clear panel and the main housing got them apart. Luckily the whole thing went back together surprisingly easily. It’s a 6 monthly job at most.
^This! Thanks so much for this comment. I was stuck myself, but did exactly this and was able to pull it apart!
Stupid nazi vacuum cleaner. I cut my hand getting it open. I hate German products.
This is one of the shittiest product I ever had to deal with. Barely 2 weeks after buying it my son tried to vaccum a pile of hair. Removing the brush should normally be a simple task for any decently designed vaccum cleaner. But no!. You here have 6 hard to reach screws with a weird 6-point star type of screw head. I did finally manage to remove them. However there was no way of getting to the last step. The plastic cover with the clips could not be opened with breaking the whole thing. The bottom line is that is clear that the turbo head is not designed for servicing.
Thanks for the tip about the wheels! They are sneaky. What a terrible design though. Our vacuum is a year old, the head had stopped working as it was jammed up with hair. I contacted Miele they said buy a new one, this is just routine maintenance imo as I know I'll have to do it again in a year. Annoying that an expensive thing doesn't allow you to maintain it.
Well, at least you know now how to sort it out quickly and without having to order parts. 👍🏾
@@MostynWitham I do, thanks. I think I'll get another older head as it was more robust and easier to dismantle.
The nozzle is really not designed for being cleaned this way, though. It is designed to run a pair of scissors along the grooves in the brush after every session to cut the wrapped around hair.
Great video except you didn't show how to get clear plastic front seperated. How is that done? Mine seems impossible without damaging the unit.
same, stuck and on the verge of breaking the plastic
It will come but with plenty of force. What an incredibly goofy design. It reminds me of working on a VW. Thanks Germany.
I can't work out how to get the clear plastic clips off. Very helpful video, but only for half the job.
Ivan the Unpleasant. Had the same problem but just discover 2 more screws under the tiny front wheels
Having the same problem and just discovered the Tiny front wheels pop out and there are 2 more screws!
Ohh. Thanks it was a helpful video and I ended up openening it but I must say it is not very user friendly. Had to use many tools, damaged the wheels it seems and cut my finger 😅 But it s opened. Hope you re reading it, Miele!
Hi. Thanks for telling us where to find the screws! Who'd think to look under the wheels?. It would be easier to follow though if you demonstrated how to pop the wheels out.
To be honest I only put this video on as an afterthought. I didn’t realise how much it would be viewed by likeminded folks. Sorry bout that. The wheels just pop out with a small screwdriver or something like that.
A tip for those people who don’t want to break the plastic “bearing” or damage the wheels when trying to take them off
Get a big metal paper clip, make it straight, then put a slight bend at one end. Slowly feed the bent end into the back of the wheel through the wheel well.
As you are pushing, keep bending the paperclip slightly to follow the contour of the wheels.
You should see the paperclip pop out behind the other side of the wheel. Keep feeding it until you got enough slack.
Make sure the paperclip is behind the wheel and not lodged between the wheel and the sides of the wheel well! If it is, then wiggle it back into position behind the wheel.
Bend both ends of the paperclip until they cross each other above the wheel. Hold the turbohead down with one hand. Then pinch the cross section tightly with pliers. Pull up with your pliers while holding the turbohead down. The wheel should pop off with a bit of force.
Long instructions but it was the easiest way I found to do this without damaging the wheels. You can also do it with strong string
The roller in my one no longer rotates easily. I’ve taken it apart, cleaned it but when I assemble it, it still won’t spin. Next time a buy a Hoover I’ll check how easy it it to clean first so I don’t fall into this trap again.
If you take the roller out and look in the ends there is probably debris inside the ends and wrapped around the pins it sits on. Use a screwdriver to dig down into the roller ends to get it out. Also under the bit that the belt goes around gets clogged - this is what stops the roller spinning.
Thanks for the video mate
I have this head with my new Miele blizzard cat & dog. I don't use it I use the old style one from my last Miele. Which I think is much better as the new one does get much more hair wrapped around it.
Which oen do you find does a better job at cleaning? And which one has stiffer bristles?
For those just trying to clean the bristles, I found you can use a razor blade or box cutter to cut it and remove the hair easily enough without any disassembly. Could probably get small scissors in there too.
Champion! Thankyou!
For those of you, like me, couldnt figure out how to get the clear plastic bit off? force. You wont break it. start with one of the sides and pull, it will snap out. its scary, i thought for sure i would break it, but no.
I really like everything else about these vac's, but this has put me off ever buying another - we've got too many people with long hair in our house and the job of getting in to clean this is hideous. Thanks for uploading, I hadnt thought to pop the wheels out!
May I suggest using some silica grease ir spray on the bearing surfaces and tiny wheel axles? Avoid the dino oil in there, and extend the life of your unit
Hi Mostyn, thanks for your video. It really helps. However this video only helped me half through. I had the same problem as some of the comments here with stuck at take the plastic front off. I believe I give it enough force, otherwise I might break it. Could you please make another video on showing how to jiggle it free? Thank you so much.
Unfortunately I no longer have a unit to show you but I can assure you that this is an interference fit and some jiggling and pulling will work, well it did for me.
thanks for.this :)
👍🏾👍🏾👍🏾
Thanks for the help utubers
You’re welcome.
How do you take the plastic piece off the front?
thanks.
Yah! I made it that far, too. The difficult, apparently impossible final step, removing the leading edge from the clear plastic "window" seems impossible without damaging the plastic housing. If somehow has an actual solution, let's see it please!
Thanks, very helpful!
Thanks so much !
Great, thanks for this.
Don't forget about the two small wheels at the front, they also need to be pulled out, and there are screws under that also. So yiu have 6 Screws in total.
DHM202 don’t remember the screw count but all the wheels need to be removed to access the screws.
@@MostynWitham sorry, I might have come across wrong..I just watched the Video, however you forgot to mention, that right at the front of the heD, there are two Wheels, they also need to be pulled out. and there are two screws under that...so I counted 6 screws in total. Once you have removed them all. The head will pull open
DHM202 that’s fine. 👍🏾 lots of folk have asked about how to take off the clear plastics part of the head and I’ve tried to put it across but not too well it seems. Perhaps you could cast more light on it?
Managed to get the wheels off and screws but the plastic cover is a nightmare. Just stabbed myself in the hand with a screwdriver trying to prise it off. Plastic bit not a good design to take apart Miele!
Can you please please upload a video showing how to reassemble it please?
I opened it up for my mum and can't fully assemble it.
You'd be a life saver if you could do it!!
I get it apart OK but, how the he'll does it go back together 😡
yeh and where is the rest of the video to show you taking it all apart ?
how do you disassemble it, can't take the wheels of also how do you get the screws out??
Use a flat head screwdriver to push under the wheels and lever them out.
I tried but ended up smashing the whole fucking hoover up.
Thanks.
Those damn little wheels.
Hiding those screws.
I wish I had never bought this vacuum, @Miele. So difficult to get to the brushes to clean them. I'm now attacking them with a pair of kitchen scissors, they are so clogged with hair. DO NOT BUY THIS.
i cant get clear plastic front seperated.
You need to kind of jiggle it free...
@@MostynWitham Push in? Out? side to side? about to throw this thing across the room!
@@MostynWitham jiggling does not work.
How did you get the wheels off?
Kim Buckley hello. Do you mean the large outer wheels or the small ones in the video?
@@MostynWitham The two small wheels on either side of the brush, as well as the slightly larger ones that are already out before you undid the screws. I can't seem to figure out how to remove those and I think they have to be out to pull the big plastic part off.
Kim Buckley hi. Yes those wheels simply pull out. Be careful as the steel bar running thru the middle of each wheel can go Piiiiing! I used a medium size flat headed screwdriver to gently prize them out. Try putting you hand over the wheel as you do this to avoid it going west!
I can't pry the front off for the life of me is there a trick I could use
There isn’t a written or prescribed method. All I did was to wriggle and gently pull them apart.
Use the largest screwdriver and push the clear clip from inside to get it past the little cross member. Best to wet clean inside first to see them. Start at either end. Three in total.
Also inside the belt drive on the bristle roller is the worst. It does clip apart with that large screwdriver from the inside.
Yea, the worst design I have seen.
“Immer Besser” - Nein.
This is wild. After an hour of struggling, I finally pried up open. Plastic got bent. But nothing got too damaged, I hope. The first thing I’m going to do now is get a sandpaper and sand those fuckers all the way down. What a nightmare!
This doesn't work, I regret ever attempting this, basically destroyed the piece.
You shouldn't have to do this just to clean it
Worst design ever. How about making it easier Miele for the user to get to the brush.
worst design ever
Sneeky!
Its a Shit design. What are they thinking?