GNCC Connection: How to set up GNCC P1 Indoor Pet Camera
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- Опубліковано 30 вер 2024
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If you order something that specifically says you don't have to have Wi-Fi, and you download the app for it to tell you you have to have Wi-Fi. That's called false advertising. What a crock of shit I just ordered trash
this thing sucks just blinks red and when i go to scan the code it does nothing reset it multiple times and still nothing what a piece of garbage
Hello friend，thank you for your support. If you reset it but the indicator still blinks in red, please confirm your wifi is 2.4ghz wifi. Thank you
I bought this on Amazon and I’m returning it because it will not connect to wifi or my phone via hotspot no matter what I do!
Hello friend, thank you for your feedback. Please notice that the camera need to connect with 2.4ghz wifi to work and keep online rather than connect with your phone's hotspot. Thank you for your understandding and have a nice day!
@@gncchome it doesn’t connect to 2.5 either. I’ve tried everything
@@TheBawnie Hello friend, did you confirm the indicator status after reset? And please offer us your wifi frequency picture and camera UUID and app account to our FB. Then we can help you solve the problem timely. Thank you and waiting for your contacting.
Can’t wait to return this product
Solo funciona con wifi 2.4 GHZ ?
Yes, currently only con 2.4GHz
Good and bad. Bought a K1Pro, great outdor camera, but a few problems. Had inital problem connecting, must be VERY close to router (just for setup), then it is fine. Other issues are: motion detection thumbnails are justy a stock image which is seriously primative in this day and age, should show a snapshot of the detection, so you can go to the relevent video. 2nd issue is the detection area is only controlled by one big rectangle rather than smaller individual squares which alot of other manufactors provide. Sort these, and you'll have a decent camera setup
is rubbish £60 a year to use functions and cloud only SD AND MOTION WILL NOT WORK, NOTHING WORKS WITHOUT EXTRA CHARGES........
No, as with most cameras, it's the cloud storage that you need to pay to use, not the tilt/pan 360.
I can’t set the camera up no matter how many times I try. I keep trying to scan the QR code, but it won’t take it. I reset the camera, but nothing. Please help before I return it.
Hello friend, here are some tips.
1. Please confirm your wifi is 2.4ghz frequency
2. Please reset the camera before connection.
3. If still failed, please offer us your app account and device id so that we can check it.
Thank you and hope these make sense.
I’m returning this camera. Not user friendly.
I’m returning won’t work can’t scan QR code
@@myforeverbella8753 Hello friend, thank you for your support. We are so sorry that the camera cann't connect for you to work. If you need any help in the future, please feel free to contact us.And GNCC will keep improving all the time.Thank you.
How to Set ip , I need to See when I work , not when i am in the home
Just bought a camera and have been trying to set it up for a couple hours. It is still blinking red and won’t connect to our 2.4G wifi. I’ve made sure everything is spelled correctly too. I’ve even reset the camera. Help before I send it back. Thanks
Hello friend, could you please confirm your wifi is 2.4ghz wifi frequency since if you have a dual band wifi router, you will get 2.4ghz wifi and 5ghz wifi. After confirming, please reset the camera, and then put the camera lens scan the QR code in your phone to check. Thank you
Mine is both still won't do it aargh
can you make the camera move without tracking
Hello friend, you can move it manually.
@@sayyaf7411 Hello friend, please confirm your wifi is 2.4ghz.
My WiFi is 2.4 GHz I’ve reset and unplugged multiple times and still won’t connect. Getting so frustrated and disappointed with this device.
Hello friend, thank you for your feedback. Could you please tell us if the indictor blinking in green after scanning the QR code in the app?
After that, please tell me what the app showed finally.And then you can offer us your app email account and the SN code on the bottom of the camera to check.
Thank you and waiting for your reply.
Have a nice day and keep safe.
Im returning this camera. At first the set up was quick fast and easy, worked fast, then a few days later I noticed its showing OFFLINE, I tried every troubleshoot to try to reconnect and no luck at all. My router was fine, I reset the camera , all the settings were fine, but no luck at all to try to reconnect it. I was trying for 3 days and gave up. Really disappointed cuz I like it at first and liked the clarity.
You can contact their customer service and they will send you a new device shortly
I also got exactly that problem. 😢
I've tried to implement the P10 camera into my surveillance software (synology), but it's not possible. It looks it doesn't provide a RTSP nor a ONVIF stream. There's just no way for the surveillance software to detect this camera within my home's Wi-Fi.
Is there any solution to this?
Hello friend, thank you for your feedabck. We are so sorry that the P10 camera can just support osaio app to connect with 2.4ghz wifi. Thank you for your understanding.
The camera will not connect all the time, it keeps on surching, sometimes it works right away. What am I doing wrong??
Hello friend, please confirm your wifi is 2.4ghz wifi frequency and it is steady enough for the camera to work. Thank you
Does anyone know how to block invited users from hearing live audio please?
Hello friend, thank you for your question. Please notice that the shared account can view the video and hear the audio only.
Nn riesco a collegarlo sul mio telefono…. Bisogna mettere il Wi-Fi 2.4? Io ho una fibra…la telecamera esce il led rosso lampeggiante ma nn si collega
Ciao amico, grazie per la tua domanda. Si prega di notare che è necessaria una frequenza Wi-Fi di 2,4 GHz per collegare la fotocamera. E si prega di ripristinare la fotocamera prima della connessione.
Just got my P1 camera and not able to connect…what if Wi-Fi is 2G we don’t have a router we use spectrum internet??
Hello friend, thank you for your supprot. Please notice that our camera can only support 2.4ghz wifi.
I want to buy this camera but not one buy four cameras they can be used in one screen .???
Hello Zaki, please notice that these camera can support connect in osaio app and they can be viewed the live video one by one.
Can you connect without the Internet because the router is far away?
Sorry no, the camera need 2.4ghz wifi to keep online.Thank you for your understanding.,
HI HAVE JUST BOUGHT THIS CAMERA SET IT ALL UP BUT WHEN I GO INTO CAMERA SETTINGS PAGE NOTHING IS COMING UP ON PAGE CAN YOU HELP
Hello friend，we checked the app but found nothing wrong. Is your account is the shared account? Please notice that the shared account can't access to the camera setting and only the main account has the right to set.
Warum verbindet sich meine Kamera nicht mit meinem Handy. Alles klappt nur der letzte Schritt nicht !
Hallo Freund, danke für deine Frage. Bitte bestätigen Sie, ob Ihr WLAN eine 2,4-GHz-WLAN-Frequenz hat, um eine Verbindung herzustellen. Vielen Dank. Wenn es sich bei Ihrem WLAN-Router um einen Dualband-Router handelt, deaktivieren Sie bitte zunächst die 5 GHz und verbinden Sie die Kamera dann mit 2,4 GHz.
Hi.where I get the password for camera?
What password are you talking about？
Just bought a P1pro , the picture quality is excellent and setup is user friendly.
How do I setup to use an second iPhone to operate the P1pro ? Please help. Thanks.
Hello friend, thank you for your support. Please notice that you can use a second phone to download the same app and register a new account. Then you can add that account to your major account(camera setting--sharing camera-add account), then the shared account can view the live video with you at the the same time.
كيف يتم تشغيل الصوت اذا ممكن
ما عليك سوى تشغيل مفتاح يشبه مكبر الصوت في تطبيق الهاتف المحمول. إنه أسفل عرض الكاميرا
Dice que me envía el código pero no lo encuentro
Hola amigo,
Gracias por tus comentarios. Encuentre el código en su casilla de correo registrada o en el correo no deseado.
Tengo q usar WiFi fuera de casa?? Si o si
Hola amigo,
Puede usar datos móviles o wifi en el exterior para controlar la cámara siempre que la cámara esté conectada con wifi de 2,4 ghz en su casa para mantenerse en línea.
Cuantos teléfonos se pueden conectar
Una cuenta principal y tres cuentas compartidas.
The camera wifi isn’t coming up on my phone
Hello Eric,
Which setup step did you meet the problem?
Could you please contact us via Facebook or email so we can provide help more accurately?
Regards,
GNCC
They lied about not having to have Wi-Fi
I’m having trouble connecting it to the wifi
Hello She, can you please confirm if your wifi is 2.4ghz wifi frequency? Please reset the camera before connection.
How do you change temperature from Celsius to farenheight ?
Hello,
I am sorry that now the app doesn't have the function. Now developers keep optimizing app, please wait for several days.
Regards,
GNCC
Go into settings on the app
No puedo instalarlo
Hola Daysi,
Lo siento por la respuesta tardía.
✔Primero, asegúrese de que la red sea Wi-Fi de 2,4 GHz, acerque la cámara al enrutador y vuelva a intentarlo.
💬Si aún no pudo solucionar el problema, comuníquese con nosotros en el grupo FB: GNCC VIP Club, para que podamos brindarle ayuda personalizada.
Necesita información: modelo de dispositivo, código SN (en la etiqueta de la cámara).
ENLACE: facebook.com/groups/gncchome
Saludos,
Equipo de clientes de GNCC🤝
@@gncchome eu não estou conseguindo instalar
@@dianacosta8113 Olá Diana,
Você poderia entrar em contato conosco por e-mail ou mensagem privada no Facebook? Assim, você pode nos enviar as mensagens necessárias que precisamos e evitar que os dados sejam expostos, assim como podemos fornecer ajuda rápida para você.
Cumprimentos,
Equipe GNCC