Descaling with those "filter plugs" installed fills tank in a couple minutes....and your video says to shut it off after 5 minutes then let sit for 15. Can't shut it off after 5, when it is done at 2.
Hi, Try lifting the back tank up and reseating it a few times, if an air bubble is in the system, this will clear it out. If this doesn’t help… Please call Customer Service and they will be happy to resolve this for you. Please choose the Technical Support & Troubleshooting option. Here is the Customer Service number and hours: 1-800-220-6570 Hours: Monday-Friday 7am-4pm PT
I've never had to do this for the three years I've had the device. Is that normal? I always rinse the tap water tank before filling it instead of just dumping it. Maybe that prevents scaling? I finally had the filter light activated for the RO filter (3). I have the model before you guys added a time check instead of the gallon counter check. I prefer just to have the gallon counter feature because what if we don't use it often? I feel like the timer feature is just to get people to buy filters more often. I'm loving my system, the only issue is having to use mineralized drops to prevent acidic water, but I saw that there is a new filter available now that adds the minerals back in. I might purchase that in the future.
It mostly depends on water hardness. People with very hard water, need to do descaling regularly. I have never needed to do it either and I don't do anything in particular to prevent the need to descale. My water hardness is not at a level that causes problems for my unit.
I did it every few months even though filter times never got longer than 10-15 minutes. After 2 years the machine was irreparably damaged and when I called customer service they said I should have done it every month and I had to buy a new unit. To bad. Their directions and the below comment from them seems suspect. I'd suggest doing it.
@@jonathanmanley6743 It seems to depend on the harness of your water coming into the house. I'm almost up to 4 years and I still don't have any issues with it with no descaling. How did yours fail? Did the pump just stop working or did it just take very long to filter the water?
@@MaxHasManyHobbies Yes. I have hard water in my area. I didn't have any issues and I changed my filters and it stopped filtering (it would filter but would never finish). They said the pump was damaged because it needed more descaling. I would think very few water sources are soft enough to never need descaling.
Can I still use anhydrous citric acid to descale? Seems like you have removed that video from UA-cam. Does it have bad effect on filters using citric acid? Should I go for the kit?
Yes, you can. There was a mistake in the first descaling instructions we sent out that said non-anhydrous. It should have sad "anhydrous." If you message us on the AquaTru Facebook page, we can give you the updated instructions that give information about descaling and filters.
@@artvandalayy There are two related products on the website. One is just the descaling powder. The other is the descaling kit, which contains the powder and the plugs.
My aquatru send to have an issue when I do this process. I get to the part where I'm cycling the cleaning solution through, and it stops in the middle of the tank. I turn it off, then turn it back on, get through the first cycle. When I go to pour the water back in the tank, I remove the back tank, pour the water with the cleaning solution in, put both tanks back on, and then it won't turn on. For a few hours, the unit does not power on, and then I'll go try it a few hours later and it works. What gives?
We’re sorry this process isn't working for you. Please call Customer Service and they will be happy to do some troubleshooting with you and resolve this for you. Please choose the Technical Support & Troubleshooting option. Here is the Customer Service number and hours: 1-800-220-6570 Hours: Monday-Friday 7am-4pm PT Saturday 7am-3pm PT
Vinegar will work just fine. Vinegar's PH is 2 - 3, and citric acid is only 3 - 6. For comparison, battery acid is .08. I use Vinegar to descale my tankless water heater. Citric Acid is simply not powerful enough. The 3 descaling filters basically plug the holes so the whole system becomes a loop in which the Vinegar circulates. So you'll need those.
I bought my descaliing kit ,I did everything on the video and my water it’s too slow ,should I have to bought the RO filter too ,I called costumer service and he didn’t mention to replace the RO filter please help
Using vinegar will damage the filters. Our descaling kit comes with plugs that will prevent the liquid from getting into the filters. You can get our descaling kit here: em.aquatruwater.com/?c=emfrship&_ga=2.46626215.1298345290.1617639581-874631687.1617467514
I think that's because the filters soak up some of the water when new, as they are dry when first replaced so water is retained there and less water is seen in the clean water tank from what I remember on my first install. You would have to run 2 more tap water cyles and dump the water when replacing a filter. I'm in the process of descalding and replacing all filters now. Waiting on the 15 mins soak time on the descalding and then I'll be replacing all filters since it's been a couple of years since I replaced them and I haven't gotten a change filter indication at all for any of the filters. So I'm gonna go ahead and change them all and reset the machine and hoping next time I get a replace filter indicator on the display panel. But from what I remember when I first got the machine was that the filters when new will soak up some of the water on the first go.
Descaling with those "filter plugs" installed fills tank in a couple minutes....and your video says to shut it off after 5 minutes then let sit for 15. Can't shut it off after 5, when it is done at 2.
That's OK. However long it takes to shut off, let it sit for 15 minutes.
Hi, is there a reason why the filter wouldn’t filter the whole tap water tank and stops every 30 seconds? Thank you!
Hi,
Try lifting the back tank up and reseating it a few times, if an air bubble is in the system, this will clear it out.
If this doesn’t help…
Please call Customer Service and they will be happy to resolve this for you. Please choose the Technical Support & Troubleshooting option.
Here is the Customer Service number and hours:
1-800-220-6570
Hours:
Monday-Friday 7am-4pm PT
I've never had to do this for the three years I've had the device. Is that normal? I always rinse the tap water tank before filling it instead of just dumping it. Maybe that prevents scaling?
I finally had the filter light activated for the RO filter (3). I have the model before you guys added a time check instead of the gallon counter check. I prefer just to have the gallon counter feature because what if we don't use it often? I feel like the timer feature is just to get people to buy filters more often.
I'm loving my system, the only issue is having to use mineralized drops to prevent acidic water, but I saw that there is a new filter available now that adds the minerals back in. I might purchase that in the future.
It mostly depends on water hardness. People with very hard water, need to do descaling regularly. I have never needed to do it either and I don't do anything in particular to prevent the need to descale. My water hardness is not at a level that causes problems for my unit.
I did it every few months even though filter times never got longer than 10-15 minutes. After 2 years the machine was irreparably damaged and when I called customer service they said I should have done it every month and I had to buy a new unit. To bad. Their directions and the below comment from them seems suspect. I'd suggest doing it.
@@jonathanmanley6743 It seems to depend on the harness of your water coming into the house. I'm almost up to 4 years and I still don't have any issues with it with no descaling. How did yours fail? Did the pump just stop working or did it just take very long to filter the water?
@@MaxHasManyHobbies Yes. I have hard water in my area. I didn't have any issues and I changed my filters and it stopped filtering (it would filter but would never finish). They said the pump was damaged because it needed more descaling. I would think very few water sources are soft enough to never need descaling.
I how do I know the filters need replacing?
Can I still use anhydrous citric acid to descale? Seems like you have removed that video from UA-cam.
Does it have bad effect on filters using citric acid? Should I go for the kit?
Yes, you can. There was a mistake in the first descaling instructions we sent out that said non-anhydrous. It should have sad "anhydrous." If you message us on the AquaTru Facebook page, we can give you the updated instructions that give information about descaling and filters.
Do I need the descaling filters? what happens if I keep the normal filters in during the descaling process?
The descaling kit comes with plugs that don't allow the descaling solution to get into the filters.
@@AquaTruWater I never received plugs with more order... just the powder.
@@artvandalayy There are two related products on the website. One is just the descaling powder. The other is the descaling kit, which contains the powder and the plugs.
My aquatru send to have an issue when I do this process. I get to the part where I'm cycling the cleaning solution through, and it stops in the middle of the tank. I turn it off, then turn it back on, get through the first cycle. When I go to pour the water back in the tank, I remove the back tank, pour the water with the cleaning solution in, put both tanks back on, and then it won't turn on. For a few hours, the unit does not power on, and then I'll go try it a few hours later and it works. What gives?
We’re sorry this process isn't working for you.
Please call Customer Service and they will be happy to do some troubleshooting with you and resolve this for you. Please choose the Technical Support & Troubleshooting option.
Here is the Customer Service number and hours:
1-800-220-6570
Hours:
Monday-Friday 7am-4pm PT
Saturday 7am-3pm PT
How do you know when to do this?
Details about this are given in the beginning of the video above, at about 0:08 seconds.
@@AquaTruWater Thanks! I totally missed that XD Loving my aquatru so far
@@wearejungians You're welcome. :-)
What about using vinegar with descaling plugs? That should still work right?
Not as well as citric acid. We recommend using the descaling powder.
Vinegar will work just fine. Vinegar's PH is 2 - 3, and citric acid is only 3 - 6. For comparison, battery acid is .08. I use Vinegar to descale my tankless water heater. Citric Acid is simply not powerful enough.
The 3 descaling filters basically plug the holes so the whole system becomes a loop in which the Vinegar circulates. So you'll need those.
@@Angelica._.officalllthanks! Gonna hit that up now
how much vinegar per water should I use?
Can we use that descaling filter again? Or it can be used only once?
Yes, you can reuse the descaling filters. :-)
@@AquaTruWater Okay Thanks.
@@mukunds3144 You're welcome. :-)
I bought my descaliing kit ,I did everything on the video and my water it’s too slow ,should I have to bought the RO filter too ,I called costumer service and he didn’t mention to replace the RO filter please help
The first step is to try descaling. If that doesn't resolve the issue, generally a new RO filter is needed.
Tapatia, how did you resolve your issue?
@@Broxine buying the RO filter like 4 times a year because my area had hard water
tapatia18el how do you know that it does need replacement?
can i use white vinegar if i don't have descaling kit?
Using vinegar will damage the filters. Our descaling kit comes with plugs that will prevent the liquid from getting into the filters. You can get our descaling kit here: em.aquatruwater.com/?c=emfrship&_ga=2.46626215.1298345290.1617639581-874631687.1617467514
Does the carafe version have this kit?
Yes. you can find it on the AquaTru website here:
aquatruwater.com/product-category/accessories/page/2/
Where do I buy these?
You can buy the descaling kit at store.aquatruwater.com/
After the descaling, I replaced the 4 stage filter RO and the water to the clean water tank flows but on the tap water tank NOT.
I think that's because the filters soak up some of the water when new, as they are dry when first replaced so water is retained there and less water is seen in the clean water tank from what I remember on my first install. You would have to run 2 more tap water cyles and dump the water when replacing a filter. I'm in the process of descalding and replacing all filters now. Waiting on the 15 mins soak time on the descalding and then I'll be replacing all filters since it's been a couple of years since I replaced them and I haven't gotten a change filter indication at all for any of the filters. So I'm gonna go ahead and change them all and reset the machine and hoping next time I get a replace filter indicator on the display panel. But from what I remember when I first got the machine was that the filters when new will soak up some of the water on the first go.
@@mariesunga8942 After the descaling, the water has the good like when it was brand new. Thank You
How many times can I reuse a descaling filter?
I would guess only once.