![AquaTru Water](/img/default-banner.jpg)
- 37
- 4 098 403
AquaTru Water
United States
Приєднався 31 лип 2014
Did you know there are over 400 toxic chemicals in your tap water like disinfection by-products, rocket fuel and prescription drug residue? Did you know that pitcher water purifiers are only designed to make your water taste better, NOT safer?
AquaTru is the first and only counter top water purifier that makes bottled water quality water right from you tap. AquaTru’s exclusive, patent pending TruPure technology miniaturizes the same reverse osmosis technology used by all the major bottled brands and puts it into a compact counter top design for the first time.
AquaTru removes or substantially reduces virtually all the toxic chemicals in your tap water. The result is pure, safe, delicious water right from your tap.
AquaTru is the first and only counter top water purifier that makes bottled water quality water right from you tap. AquaTru’s exclusive, patent pending TruPure technology miniaturizes the same reverse osmosis technology used by all the major bottled brands and puts it into a compact counter top design for the first time.
AquaTru removes or substantially reduces virtually all the toxic chemicals in your tap water. The result is pure, safe, delicious water right from your tap.
💧Which Filters Do You Need for Your Under Sink Water Purifier?
😊 Is it time for you to change your filters for your Under Sink Water Purifier? Our Affordable 4-stage Water Filter Purification Gives Refreshing, Great Tasting Water Without Sending Plastic Bottles to Landfills. Watch this step-by-step guide to get the most out of your AquaTru and get your filters at aquatruwater.com.
AquaTru water isn't just Filtered Water. It’s Purified. The Patented 4-Stage Ultra Reverse Osmosis Tech is certified to NSF standards to remove 83 contaminants, including Lead, Chlorine, Fluoride, Nitrates, PFAs and many more. This video will give a breakdown of which filters you need for your corresponding AquaTru.
#aquatru
#waterfilter
#waterpurifier
AquaTru water isn't just Filtered Water. It’s Purified. The Patented 4-Stage Ultra Reverse Osmosis Tech is certified to NSF standards to remove 83 contaminants, including Lead, Chlorine, Fluoride, Nitrates, PFAs and many more. This video will give a breakdown of which filters you need for your corresponding AquaTru.
#aquatru
#waterfilter
#waterpurifier
Переглядів: 205
Відео
💧 Which Filters Do You Need for Your Classic/Smart (Connect) Countertop Water Purifier?
Переглядів 1133 місяці тому
😊 Is it time for you to change your filters for your Classic or Smart (Connect) Countertop Water Purifier? Our Affordable 4-Stage Water Filter Purification Gives Refreshing, Great Tasting Water Without Sending Plastic Bottles to Landfills. Watch this step-by-step guide to get the most out of your AquaTru and get your filters at aquatruwater.com. #aquatru #waterfilter #waterpurifier
💧 Which Filters Do You Need for Your Carafe Countertop Water Purifier?
Переглядів 1473 місяці тому
Is it time for you to change your filters for your Carafe Countertop Water Purifier? Our Affordable 4-stage Water Filter Purification Gives Refreshing, Great Tasting Water Without Sending Plastic Bottles to Landfills. Watch this step-by-step guide to get the most out of your AquaTru and get your filters at aquatruwater.com. #aquatru #waterfilter #waterpurifier
💧 How To Change/Replace Filters for AquaTru Under Sink Water Purifier
Переглядів 2,1 тис.3 місяці тому
😊 Is it time for you to change your filters for your AquaTru Under Sink Water Purifier? Our 4-Stage Reverse Osmosis filtration provides you clean, pure water without sending plastics bottles to landfills. Watch this step-by-step guide to get the most out of your AquaTru and get your replacement filters at aquatruwater.com. AquaTru water isn't just filtered water. It’s purified. Our filters are ...
💧 How To Sanitize Your AquaTru Under Sink Water Purifier
Переглядів 1,1 тис.3 місяці тому
Is it time for you to sanitize your AquaTru Under Sink Water Purifier? Our Affordable 4-Stage Water Filter Purification Gives Refreshing, Great Tasting Water Without Sending Plastic Bottles to Landfills. Watch this step-by-step guide to get the most out of your AquaTru and get your filters at aquatruwater.com. AquaTru water isn't just Filtered Water. It’s Purified. The Patented 4-Stage Ultra Re...
How to choose a water purifier?💧
Переглядів 1474 місяці тому
😊 Welcome to our comprehensive guide on selecting the ideal AquaTru purifier for your home! In this video, we dive deep into the world of water purification to help you make an informed decision that fits your needs and preferences. Not sure which water purifiers are right for your home? We’ve got you covered! In this video, we dive deep into the world of water purification to help you make an ...
💧 Miracle of Science Changes Wine to Water | the Amazing AquaTru Water Purifier/Water Filter
Переглядів 8985 місяців тому
😊 If this water filter can transform wine to water, imagine how it will change your stinky, dirty, contaminant-laden tap water into Pure, Clean, Refreshing water! Get Yours at aquatruwater.com/?c=kfgglbr. Ready to ship... Enjoy Affordable 4-Stage Water Filter Purification That Gives Refreshing, Great Tasting Water Without Sending Plastic Bottles to Landfills. Stay Hydrated While You Save the 🌎!...
💧 AquaTru Water Purifier Review - Larry C.
Переглядів 8688 місяців тому
😊 Enjoy Affordable 4-Stage Water Filter Purification That Gives Refreshing, Great Tasting Water Without Sending Plastic Bottles to Landfills. Get Yours at www.aquatruwater.com. Ready to ship... Stay Hydrated While You Save the 🌎! And PLEASE Don't Settle for Poor Filtration Quality of Pitcher Filters. 👎 You Are What You Drink. Upgrade Your Water Consumption...Affordably. AquaTru water isn't just...
💧 AquaTru Water Purifier Testimonial - Becky & Mike L.
Переглядів 2098 місяців тому
😊 Enjoy Affordable 4-Stage Water Filter Purification That Gives Refreshing, Great Tasting Water Without Sending Plastic Bottles to Landfills. Get Yours at www.aquatruwater.com. Ready to ship... Stay Hydrated While You Save the 🌎! And PLEASE Don't Settle for Poor Filtration Quality of Pitcher Filters. 👎 You Are What You Drink. Upgrade Your Water Consumption...Affordably. AquaTru water isn't just...
💧 AquaTru Carafe: Full Reverse Osmosis Water Filtration in a Pitcher
Переглядів 69710 місяців тому
😊 The AquaTru Carafe water purifier continues the proud AquaTru tradition of patented Reverse Osmosis tech that transforms Tap Water into Pure, Healthy, Refreshing water Without Sending Plastic Bottles to Landfills. Get Yours at www.aquatruwater.com. Ready to ship... Stay Hydrated While You Save the 🌎! And PLEASE Don't Settle for Poor Filtration Quality of Pitcher Filters. 👎 You Are What You Dr...
💧 How to Descale Your AquaTru or AquaTru Connect
Переглядів 9 тис.Рік тому
www.aquatruwater.com #aquatru #waterfilter #waterpurifier
💧 Unpacking AquaTru Carafe: Getting Started
Переглядів 12 тис.Рік тому
😊 Enjoy Affordable 4-Stage Water Filter Purification That Gives Refreshing, Great Tasting Water Without Sending Plastic Bottles to Landfills. Get Yours at aquatruwater.com/?c=kfpd1222v2. Ready to ship... Stay Hydrated While You Save the 🌎! And PLEASE Don't Settle for Poor Filtration Quality of Pitcher Filters. 👎 You Are What You Drink. Upgrade Your Water Consumption...Affordably. AquaTru water ...
🤒Is Tap Water Safe to Drink? Learn the Dirty Truth and Why AquaTru Is the Best Tap Water Filter 💧
Переглядів 53 тис.2 роки тому
Is Tap Water Safe to Drink? We're here to spill the truth about what's in your tap water and the Best Tap Water Filter. Learn More at aquatruwater.com/?c=kfgglbr 💪See Why AquaTru's Technology Makes It the Best Solution to Transform Your Tap Water!! The fact is there are hundreds of contaminants in our tap water at levels above safe health guidelines. Simple fridge and pitcher filters don't make...
Aquatru Water Purifiers | We Purify, You Thrive
Переглядів 60 тис.2 роки тому
At AquaTru, we believe everyone has a right to pure, healthy water. 💧 Shop the official Aquatru Water site: aquatruwater.com/?c=kfgglyoutb We design superior, scientifically-grounded, and affordable water purification solutions to fit every home. 🏠 All AquaTru purifiers use our exclusive 4-stage Reverse Osmosis purification process to make Clean, Delicious Water for all of your drinking and cul...
How to Install AquaTru Connect Firmware Update
Переглядів 2,5 тис.2 роки тому
After connecting your AquaTru Connect to the internet for the first time, you will need to download the latest firmware update in order to ensure you can automatically receive firmware updates that may contain any new and improved features in the future. 1. Onboard unit: Follow instructions in your Wi-Fi Quick Start Guide to connect your AquaTru to your home Wi-Fi network for the first time. 2....
AquaTru Under Sink Installation Guide
Переглядів 53 тис.2 роки тому
AquaTru Under Sink Installation Guide
The Best Water Purifier Filter Is Now Even Better: AquaTru Connect
Переглядів 346 тис.3 роки тому
The Best Water Purifier Filter Is Now Even Better: AquaTru Connect
The Best Water Filter Just Got Better: AquaTru Connect
Переглядів 9 тис.3 роки тому
The Best Water Filter Just Got Better: AquaTru Connect
😂Funny Dog Video Try Not To Laugh Cute Puppy Takes a Drink 🐾
Переглядів 6233 роки тому
😂Funny Dog Video Try Not To Laugh Cute Puppy Takes a Drink 🐾
AquaTru 4-Stage Ultra Reverse Osmosis Technology
Переглядів 1 тис.3 роки тому
AquaTru 4-Stage Ultra Reverse Osmosis Technology
AquaTru Countertop Water Purifier - Getting Started
Переглядів 91 тис.4 роки тому
AquaTru Countertop Water Purifier - Getting Started
AquaTru: Transform Your Tap Water Into Pure, Healthy Water You Can Trust
Переглядів 16 тис.6 років тому
AquaTru: Transform Your Tap Water Into Pure, Healthy Water You Can Trust
World's Best Water Purifier and Filter
Переглядів 10 тис.6 років тому
World's Best Water Purifier and Filter
Do You Know What's in Your Tap Water?
Переглядів 6256 років тому
Do You Know What's in Your Tap Water?
My unit leaks from the bottom. Any clues? Thanks 🙏
Music was too loud.
I do not have the descaler powder. Can I use vinegar?
We do not recommend vinegar. The AquaTru descaling power is specifically formulated to remove hard water scaling inside the unit, and it comes with instructions for how to use it to perform the descaling procedure for AquaTru.
I have set this up. Filled up the back tank. Put in the filters. When I turned it on and put the tanks in it works for about 10 seconds, the screen has 1-2-3-4 on it. Then it just turns off and does nothing...
Please try lifting the back tank up and reseating it a few times, if an air bubble is in the system, this will clear it out. Also, if you have the Classic or Connect model and have recently washed the front tank, there may be water in the sensor at the top front of the tank. You may be able to turn it upside down and shake the water from there. If this doesn’t help… Please call Customer Service, and they will be happy to resolve this for you. Please choose the Technical Support & Troubleshooting option. Here is the Customer Service number and hours: 1-800-220-6570 Hours: Monday-Friday from 7am-4pm PT Saturday and Sunday from 7am-3pm PT
@@AquaTruWater@AquaTruWater, yeah, I did that. It worked; took about 12 or so gos
I just set mine up. So the first filtered tank, once I start drinking, will the remaining tap tank empty or do I instantly empty and refill it. There’s about 2 inches left. So is that all to be dumped.
You only need to empty the tap tank wastewater when the water line gets all the way down to the top of the intake tube. When it gets there, it cannot draw any more water into the filters and will not operate until the remaining wastewater is discarded and the tap tank is refilled with tap water. It is very important to always discard the wastewater remaining in the tap water tank after filtering has completed BEFORE refilling the tank. Never add more water to the tank. The wastewater left in the tap tank after filtering has completed contains highly concentrated contaminants filtered out of the tap water to produce clean water. The level of the contaminants in the left-over water can be up to 6 times higher than the water coming out of the kitchen faucet, because these are all the contaminants that were removed from your tap water by AquaTru and concentrated in a smaller volume of water.
Thanks for responding! I get all that. My question is after I empty tap water can I refill it immediately even though the filtered water is full?
You're welcome. :-) Yes, you can, and once you dispense water and there is more room in the freshwater tank, AquaTru will begin filtering more of the tap water in the back tank, until the front tank is full again.
Is running through 4 full cycle only when you first set up the machine or do I have to do this every time filters are replaced as well?
question: After making a fresh batch of clean water to the top and clean water tank is full and machine has no light indicator, we will empty the waste water tank and should we fill it again with fresh cold water. Once we just pour 1 glass of water it will only produce 1 glass of fresh water. Do we need to again empty waste water tank or wait for some time. What is the clear guideline to empty waste water tank. I’m confused
So once I do the final 4th setup and I begin drinking the water. When do I discard the waste water? When it gets just below the bottom level?
Yes. :-) Empty the tap tank wastewater when the water line gets all the way down to the top of the intake tube. When it gets there, it cannot draw any more water into the filters and will not operate until the remaining wastewater is discarded and the tap tank is refilled with tap water. It is very important that you always discard the waste water remaining in the tap water tank after filtering has completed, BEFORE refilling the tapwater tank. Never add more water to the tapwater tank. The wastewater left in the tap tank after filtering has completed contains highly concentrated contaminants filtered out of the tap water to produce clean water. The level of the contaminants in the leftover water can be up to 6 times higher than the water coming out of the kitchen faucet because these are all the contaminants that were removed from your tap water by AquaTru and concentrated in a smaller volume of water.
WiFi network doesn’t appear as an option on my iPhone. Would there be something wrong with my AquaTru device?
Please call Customer Service and they will be happy to do some troubleshooting with you and resolve this for you. Please choose the Technical Support & Troubleshooting option. Here is the Customer Service number and hours: 1-800-220-6570 Hours: Monday-Friday from 7am-4pm PT Saturday and Sunday from 7am-3pm PT
Would this model work for very hard water ? We live in London and the water here is 280 ppm. Thank you
AquaTru will work very well for hard water. However, with very hard water, you will need to change the RO filter more frequently than average. We also recommend a simple “descaling” procedure, which needs to be performed regularly by those with very hard water. AquaTru is intended for water with hardness below 10 gpg (grains per gallon) or 171 mg/L. If the hardness is higher, limescale will build-up on the membrane inside the RO filter. Scale build-up will plug the RO filter and increase filtering time requiring RO filter replacement more often. We do not recommend using AquaTru with water in excess of 10 gpg or 171 mg/L hardness, unless the water is softened prior to filtering in AquaTru, or unless you regularly complete our descaling maintenance. You should be able to find information about your water’s hardness on your water company’s website.
What minimum width of storage under counter required to get it installed?
There needs to be enough room to contain these components... Manifold Dimensions: 4” x 11.5” x 13” (D x W x H) Tank Dimensions: 14” x 10” (H x D)
Are you able to use the filtered water tank as a pitcher to pour into another container? Or is the only way to dispense water through the spout?
Yes, you can remove it from the base and pour water from the top of the tank.
yo these ads are so sexy and majestic i love it. buying filter replacements now
So how does water get from the holding tank to faucet? Does it use the same hose as the original unfiltered water? So going backwards D to C and then E to F? Just wondering if that’s so are you able to get clean drinking water while it’s also filtering to fill up the holding tank?
Please call Customer Service, and they will be able to answer this. Please choose the Technical Support & Troubleshooting option. Here is the Customer Service number and hours: 1-800-220-6570 Hours: Monday-Friday from 7am-4pm PT Saturday and Sunday from 7am-3pm PT
What size drain pipe is the saddle for?
Please call Customer Service and choose the Technical Support & Troubleshooting option. Here is the Customer Service number and hours: 1-800-220-6570 Hours: Monday-Friday from 7am-4pm PT Saturday and Sunday from 7am-3pm PT
What is the pH of Aquatru Carafe water with the regular VOC filter?
Using the standard filters, AquaTru is designed to turn tap water into pure, great-tasting water. It is not designed to provide a particular pH level. Depending on the unique properties of your tap water, the purified AquaTru water may have a neutral pH or fall in a pH range above or below that (normally from 5-8). For those who prefer alkaline water, we have an optional pH + Mineral Boost Alkaline VOC Filter made up of a proprietary blend of activated carbon and minerals, including calcium and magnesium. These minerals are known to naturally increase the alkalinity of the water. Alkaline is defined as having a pH above 7. AquaTru’s Alkaline VOC filter will raise the pH above 7 throughout the life of the filter.
Do I have to do the 4 rounds of running the water filter tank every time I change the filter?
When you change a filter, you only need to do 2 rounds.
How much noise does the unit make while operating? Our living room is near the kitchen so I'm looking for something relatively quiet.
In our experience, AquaTru is not loud at all. When it is filtering water, it makes a sound that lets you know it's working, but it is not an obtrusive sound...just kind of hums along doing its work.
Not very loud
Can I change this faucet to be regular sink faucet because I need to hook up with my Kragen water filter one more time from the sink faucet?
The AquaqTru Under Sink model is designed to deliver the purified water through the RO faucet, so, unfortunately, this is not possible.
Is it possible to descale this carafe filter? I only saw a video on the other filter for descaling
Yes, you can descale the Carafe model. It has its own descaling kit with smaller filter plugs to fit the smaller Carafe model.
@@AquaTruWaterdoes the descaling kit come with the unit?
@@Davo198 No, it doesn't. Not everyone needs the full kit. It is needed by people who have very hard water. Some people only need the descaling powder to take care of scale buildup in the tap water tank. Some people don't have a need for descaling.
I have a question regarding this. I understand that you get some waste water in the tap water tank that needs to be emptied after a proper cycle of filling the tap water tank and then waiting for the clean water to emerge in the other tank. However, if the clean water tank is already full and I discard the current waste water and fill the tap water tank to full but only use PART of the water from the clean water tank, what happens when part of this full tap water tank is used up for filtering and then waste water is backwashed into the tap water tank despite not having filtered all of the tap water yet? Is all of the remaining tap water contaminated by this highly concentrated waste water and thus needs to be emptied, or does that not matter? I know this video is old, but I couldn't find an answer to this question online and so I need to ask here.
AquaTru works by recycling the water through the RO filter and back to the tap water tank many times as part of a process to continually “flush” the filters and extend their life. This is not a problem in this short-term case. What you want to avoid is continually adding more water to the tap water without dumping the wastewater. If you do this, the hardness and level of contaminants will increase beyond what AquaTru can handle in the short-term "flushing" process as it is designed to do.
@@AquaTruWaterUnderstood, I appreciate the response clearing this concern up for me! :)
@@Viper00799 You're welcome. :-)
Great product. Glad I got one
Will water come out the spigot right away?
When first setting it up, water will be filtered, and the tank will fill up before you can dispense water. :-)
How many gallons of pure water can you get out of these filters?
The pre-filter ($20) and VOC filter ($30) will last for approximately 600 gallons of water. The main RO filter ($50) will last for approximately 1200 gallons of water.
Can we use that descaling filter again? Or it can be used only once?
Yes, you can reuse the descaling filters. :-)
@@AquaTruWater Okay Thanks.
@@mukunds3144 You're welcome. :-)
Why do i not get a full carafe of water? Would you know why a good 2” or more water remains in tank, the red light goes on to empty tank, yet there is still more than enough available space in carafe.
I just set mine up tonight and having the same issue. Would like to know the answer as well.
Please call Customer Service and they will be happy to do some troubleshooting with you and resolve this for you. Please choose the Technical Support & Troubleshooting option. Here is the Customer Service number and hours: 1-800-220-6570 Hours: Monday-Friday 7am-4pm PT Saturday 7am-3pm PT
did you ever get this solved? having the same issue
I filled to the top as high as I could without spilling. I get a full carafe now. But the initial set up instructions states not to go past the handle…weird.
It’s normal, a certain concentration of dirty water is left over in the tap water tank as to not over stress the filters. Just empty the tap water tank and fill again and the system will continue to fill the pitcher and stop when the pitcher is full. It takes me one run, and a partial second run to get the pitcher completely full.
Is there a recommended way to dispose off the old filter? Any recycling mechanism?
You are welcome to try and recycle the filters, but in our experience, the recycling places will not take them. The reason is that all of the toxic debris left over from the water is inside of the filters and if they recycle it and crush it etc., the toxins will then be in the plastic. We have been looking into setting up a recycling program in the future. In the meantime, we recommend that you contact your local city water management department to get their recommendations about recycling used water filters.
My holding tank valve is leaking. I have the blue horseshoe ring on. I cut the plastic line using a razor blade trying to achieve a flat cut. Where did I go wrong? How do I fix this? I need it to stop. This is the only leak. Furthermore, I only see water coming out of the drain line but not the water faucet line.
We’re sorry your unit is leaking. Please call Customer Service and they can do some troubleshooting and resolve this for you. Please choose the Technical Support and Troubleshooting option. Here is the Customer Service number and hours: 1-800-220-6570 Monday-Friday from 7am-4pm PT Saturday from 7am-3pm PT
@@AquaTruWater I figured out the leak and haven’t taken back the comment-I had to stick the 1/4” line further into the recess-My tank osmosis would not fill to full. I ran it for over 3hrs. probably 5 on the timer. The faucet water line… had x3 as little water pressure than the drain line the whole 5hrs. Lastly, a rotten egg after taste from the faucet water line i tried some on the 4th hr. I think that aftertaste is gone now I have the under the sink ph+ mineral boost model from AquaTru What’s going to happen?
@@HotHeadCringe We're sorry you are having this issue with the pH filter. While many of our customers love the taste of our alkaline mineral water, some people perceive tastes differently and pick up on a taste that they don’t love. Some people are even genetically dispositioned to have a gene that makes them more prone to detect a Sulphur-like taste in the alkaline water. This is similar to how some people love the taste of cilantro, while others detect a soapy taste they find unappealing. The taste in our filter that people have detected will diminish over time as you filter more water. However, if this is not acceptable to you, we recommend switching to our classic VOC filter and use our Perfect Mineral drops to add minerals back into your water. It will not create alkaline water, but it will give you the healthy trace minerals to re-mineralize your water. We are happy to refund you the cost of the Alkaline VOC filter and replace it with a classic VOC filter free of cost to make this right. Here is the Customer Service number and hours: 1-800-220-6570 Monday-Friday from 7am-4pm PT Saturday from 7am-3pm PT
Can I get in oiled bronze?
If you mean, the color of the RO faucet... The Under Sink model is designed to use a separate Reverse Osmosis faucet, but you can use your own RO faucet. You can find several options on Amazon. Here is a link to several different options… www.amazon.com/s?k=RO+faucet&crid=2C81KBFDSXUM2&sprefix=ro+faucet%2Caps%2C117&ref=nb_sb_noss_1
Did you just say coconut for taste? what about people with coconut allergies?
The pre-filter and the VOC filter both contain activated charcoal derived from coconut shells. The coconut is burned and baked thoroughly into carbon residue. All materials that cause allergic reactions to coconut are gone, so it is hypoallergenic and will not trigger an allergic reaction to coconut. If you have specific concerns, please consult with your physician.
If in a hard water area are you supposed to rub a descaling kit through machine at all? Like coffee machines
Depending on the mineral content of the water, a new unit should filter one tank in about 10 to 15 minutes. If you have very hard water, your filtering time for one tank of tap water may eventually slow to 25 to 30 minutes or more. This is an indication you would need to use the full descaling kit and replace your RO filter.
I am setting up mine now and it’s making a beeping noise as it’s purifying the water. Is this normal? Or did I get a defective filter?
Please call Customer Service and they will be happy to do some troubleshooting with you and resolve this for you. Please choose the Technical Support & Troubleshooting option. Here is the Customer Service number and hours: 1-800-220-6570 Hours: Monday-Friday 7am-4pm PT Saturday 7am-3pm PT
After emptying and refilling, filtering does not start automatically, i have to unplug and plug again everytime:(
Please call Customer Service and they will be happy to do some troubleshooting with you and resolve this for you. Please choose the Technical Support & Troubleshooting option. Here is the Customer Service number and hours: 1-800-220-6570 Hours: Monday-Friday 7am-4pm PT Saturday 7am-3pm PT
@@AquaTruWateris this how the system is supposed to work or is this a fault?
@@Davo198 No, that is not the way it is supposed to work. That's why we recommend a call to Customer Service for troubleshooting. :-)
Can you please make a video on how to properly clean/sanitize the holding tank
Until there is a video... It;s just a few steps. Instructions for this can be found on page 15 of the manual. Here is a link to the online manual: aquatruwater.com/wp-content/uploads/2022/11/AQT_Manual_UnderSinkMount_02.22_R8_WEB.pdf
@ around the 2:20 mark, twood be useful if the animation had an X-ray effect, in my opinion. Great vid, I like it.
If I have removed the RO filter for 2 seconds just to insert it better... do I have to change it?
No.
My aquatru will automatically stop before it’s done filtering the solution all the way it stops 3 times before it is finished
@@MrKevin711 Try lifting the back tank up and reseating it a few times. If an air bubble is in the system, this will clear it out. If this doesn’t help… Please call Customer Service, and they will be happy to resolve this for you. Please choose the Technical Support & Troubleshooting option. Here is the Customer Service number and hours: 1-800-220-6570 Hours: Monday-Friday 7am-4pm PT Saturday 7am-3pm PT
Can I descale the carafe filter as well?
@@ryan_54 Yes, you can descale the Carafe model. It has its own descaling kit with smaller filter plugs to fit the smaller Carafe model.
Why did my tap water get cloudy after about 2 fill ups (ran 4 cycles before drinking and it wasn’t cloudy the first 2)
The presence of micro air bubbles, making the water look cloudy, is normal. Nothing to be concerned about. It is just some air released by the RO membrane. Sometimes a very small amount of air is released and the bubbles are not even noticeable. Sometimes there is a bit more air released and the bubbles are more noticeable.
Many questions - on your picture, the unit is turned on while you press and hold the reset button. However, the lights are off... When my unit is on, the lights are on. If the unit is on, it's filtering water, so I had to fill the tank first, then turn it on, then press the reset button. Is that right?? Please help!
When it's time to change a filter, the front display will notify you by illuminating a light that shows the filter number that needs changing. The light will remain illuminated until the filter has been changed and the alert light has been reset. During filtering, the lights will cycle, turning off and on, but only then a light turns on and remains on, never turning off, is it an actual filter change alert. At 1:18 in the video, you can see that the filter change light is on and then the rest button turn it off.
Great thx
shame no information about plug and supply to operate in the UK
AquaTru comes with a universal 24-volt adapter that will work anywhere in the world. You will just need a wall-plug adapter that is compatible with the wall-plugs in your location. We only sell/ship AquaTru in the United States and Canada. Here is the UK distributor for AquaTru: aquatru.co.uk/ They can help with your UK-related questions. :-)
Is all the supply lines 1/4?
Please call Customer Service and they will be happy to help you with this. Please choose the Technical Support & Troubleshooting option. Here is the Customer Service number and hours: 1-800-220-6570 Hours: Monday-Friday 7am-4pm PT Saturday 7am-3pm PT
What do I do for trapped bubbles that don’t allow filtering?
Try lifting the back tank up and reseating it a few times, if an air bubble is in the system, this will clear it out. Also, if you have recently washed the front tank, there may be water in the sensor at the top front of the tank. You may be able to turn it upside down and shake the water from there. If this doesn’t help… Please call Customer Service and they will be happy to resolve this for you. Please choose the Technical Support & Troubleshooting option. Here is the Customer Service number and hours: 1-800-220-6570 Hours: Monday-Friday 7am-4pm PT Saturday 7am-3pm PT
in this video, it looks like it bubbles a ton when running. Mine does not do that. Not sure if that is an issue.
The presence, or absence, of micro air bubbles, making the water look cloudy, is normal. Nothing to be concerned about. It is just some air released by the RO membrane. Sometimes a very small amount of air is released and the bubbles are not even noticeable. Sometimes there is a bit more air released and the bubbles are more noticeable. When the tank runs out of water, the pump may suck in a small amount of air before it turns off. In some cases, this air will show up in the water tanks as air bubbles next time you refill the tank and filter more water.
Does it get rid of everything like hormones in water as well or is it just flouride and other chemicals
Yes. We have done independent lab testing for "emerging contaminants,” including prescription drug residue, and xenoestrogens. AquaTru filters 96.6 of the hormone, Estrone, for example. AquaTru is certified to filter 83 contaminants, including fluoride, chlorine, lead, arsenic, hexavalent chromium, PFOAs, prescription drug residue, and perchlorate.
@@AquaTruWatercan I get this in the uk?
@@suckoneczito04h51 Here is the UK distributor for AquaTru: aquatru.co.uk/
I contacted customer service regarding my new AQUATrue carafe, as the water tank is leaking during filtration. The representative I spoke to was rude and unhelpful. I requested for him to stay on the line so we could troubleshoot together, but he responded dismissively, saying "for not much longer" in what sounded like an African accent. It's frustrating that customer support is lacking when it's needed most. It's essential to hire patient and well-trained customer care representatives, as their behavior reflects on the company's reputation. Despite this setback, I still value the product itself, but excellent customer service is crucial for long-term satisfaction and I still need help.
Please add a locking mechanism to the dispenser that will keep it open.
What is a descaling Kit? Didn't read or hear anything about this. Please explain. Thanks, Joyce
If you have hard water, monthly maintenance (descaling) of your AquaTru is required for it to operate properly and to have a long operating life. Mineral build up (called scale) in the AquaTru Pump and the Reverse Osmosis filter will result in reduced flow rates or in some cases a complete loss of flow. A new unit should filter one tank in about 10 to 15 minutes. If you have very hard water, your filtering time for one tank of tap water may eventually slow to 25 to 30 minutes or more. This is an indication you would need to use the full descaling kit and replace your RO filter. It is important that maintenance be done as soon as you notice a reduced flow rate. Failure to do so may result in the complete failure of AquaTru since operating AquaTru with very low flow rate may permanently damage the pump.
How will I know when to change the filters? Are the filters sold individually so I can replace whichever of the three are needed? Is your alkaline/mineral filter yet available? Is it compatible with all carafe models?
AquaTru will track the usage of your filters and let you know when it’s time for them to be changed. When a filter needs to be changed, the filter light will remain lit on either the Pre, RO, or VOC indicator. Upon replacement, press the filter Reset button on the control panel for 5 seconds and the lights will turn off. Yes, you can buy the filters individually, but it is more economical to buy a 1 or 2-year combo. Yes, the Alkaline filter is available for all models of AquaTru.
How long do the filters last?
The pre-filter, #1-2, lasts approximately 6 months. The RO filter, #3, lasts approximately 2 years. The VOC filter, #4 lasts approximately 1 year.
this is my first acqua tru filter. Can I leave the waste water in the tank before throwing out until I need to run another cycle of filtration or should I throw out and refill the tank immediately?
You don't need to throw it out immediately, but don't keep water in AquaTru if you're not going to use it for several days.
@@AquaTruWater thank you, Should I leave the water containers empty and the unit plugged in if I am going on vacation for 2 weeks, or should I unplug the unit? I know about running 4 tanks of water again before re-use.
@@kirteeagrawal162 If leaving on vacation for a couple of weeks, or so, start by switching the unit off. Next, wash both tanks with soap and water. Allow the tanks to dry thoroughly before reinstalling them. When you have returned from vacation purge the system of stagnant water by running four full tap water tanks through the system. Once the fourth tank has been filtered the unit is ready to use. Information about this can be found on page 21 of the manual. Note: If the installed filters are unused for 3 months or longer, they need to be changed.
Can I leave the carafe plugged in all the time? Also, is it okay to let the filtered water sit in the carafe in the unit and only run it again after running out?
Yes. For the best functioning of the unit, we recommend always keeping the unit plugged in and switched on. When there is no water to filter, the unit stays in a standby mode, which uses very little electricity, so there is no need to manually turn it off. This will also allow the filter-change alerts to keep track of the time, since the last filter change, more accurately. If there is any water in the tap water tank waiting to be filtered, AquaTru will always begin filtering the tap water whenever the freshwater tank is not full. For example, when you dispense water and there is more room in the freshwater tank for more water.