Achieving platform success with top-down alignment

Adam Follmer discusses the adaptation to a new platform over the past two years. Initially, the ITSM rollout faced challenges due to limited resources and poor alignment. Over time, top-down alignment and an expanded team, including contractors from Cask, have led to success. These changes helped streamline processes and achieve better results amidst change.
#TheDistilleryPodcast #ServiceNow #ITSM
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About Cask:
Cask makes the difficult easy for clients by harnessing the power of ServiceNow to design, enable, and sustain digital transformation. As an industry-recognized leader and ServiceNow Elite partner, Cask’s portfolio includes consulting, implementation, development, transformation, and managed services solutions that enable clients to execute an end-to-end digital vision and realize the full value of their ServiceNow investment.
Cask offers domain expertise across IT, Human Resources, Security and Risk Management, Customer Service, Finance, Procurement, and Operations, as well as integrated design thinking and organizational change management.