SBOA Mastering the Art of Handling Difficult Customers & Conflict Resolution

Webinar: Mastering the Art of Handling Difficult Customers & Conflict Resolution
Join us for a transformative webinar where we provide you with the tools and techniques to effectively manage challenging customer interactions and resolve conflicts with confidence and professionalism. Ideal for customer service representatives, managers, and anyone who deals with customers regularly, this session will empower you to turn conflicts into opportunities for building stronger customer relationships.
Key Takeaways:
-Understanding Customer Behavior: Gain insights into the psychology behind difficult customer behavior and learn how to anticipate and manage it effectively.
-Communication Techniques: Discover proven communication strategies that de-escalate tension and foster positive dialogue, ensuring a calm and constructive interaction.
-Conflict Resolution Models: Explore various conflict resolution models and frameworks that help identify the root cause of conflicts and address them systematically.
-Practical Scenarios: Engage in practical exercises and real-world scenarios to practice and refine your conflict resolution skills.
-Building Resilience: Learn methods to build personal resilience and maintain a positive attitude, even in the face of challenging situations.
Who Should Attend:
-Self-Storage Owners
-Operators and Managers
-Customer Service Representatives
-Sales Professionals
-Benefits of Attending:
By attending this webinar you will gain valuable skills and knowledge that will not only help you handle difficult customers more effectively, but also enhance your overall professional development and contribute to your organizations success.
Panelists:
-Shannon Charbonneau, XPS Solutions
-Carol Mixon, SkilCheck
-Melissa Huff, Lighthouse Storage Solutions
-Stephanie Tharpe, A+ Management Group
-Jessica Johnson (host), The SBOA
Don't miss this opportunity to learn more on how to master key techniques in effectively handling conflicts with your customers during this informative webinar.
Original Air Date: August 22, 2024 at 11:00 AM EST