Sony TV - WiFi Disconnects At Turn On (X90J)
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- Опубліковано 28 кві 2022
- If your turning your Sony TV on and you see you have no internet with a message that says WiFi disconnected, check out this video for a few possible solutions. In the TV, there are four main things to try to possibly solve this.
1) Reset your Sony TV
2) After reset, during the TV setup, agree to all privacy settings from Google & Sony
3) Turn on Simple IP control in the TV settings
4) Change the WiFi network your TV is connected with to a 2.4GHZ network instead of 5GHZ
Other things to try not related to TV settings would be:
1) Restart your modem & router
2) Check for a firmware update in your modem/router
3) Change the channel your router is transmitting on - Розваги
Thank you! I was tasked with fixing the TV and you made it very simple.
Thanks for the tips! I did a restart on the tv and that fixed it as well. Wanted to avoid doing the factory reset.
Just a reminder, a hard reset deletes all your tv settings. Best to write down your TV settings you made after receiving your new TV.
Try a soft reset fist sometimes fixes the problem.
Unplug tv, then Unplug router. Wait 5 mon. plugin router first, then plugin tv.
This was the only fix that worked for me. Thank you so much!
For me…. Restart from System menu worked. Thanks for video 👌👍
Thanks for this. Started Having the same issue on my x90j since last couple months although a hard restart fixes that momentarily but it gets very annoying in the long run. Hopefully trying these fixes will work.
Does it resolves for you?
Nope I have the same tv and have done it twice already. Just got a new tv last black Friday no more issues. All this after changing internet providers, surround sound systems. Got a cheap walmart tv works perfectly now
Thanks for this… the simple IP did the trick for me.
Thank you - February 2024 turning off and then on at the wall socket worked a treat 🔌👍🏽😊
Very helpful. Thanks a lot😊😊😊
I had the same problem. A hard boot solved the problem for me, without having to do that intimidating factory reset!
Thank you it was easy
Well done
Thanks
Yes I have the same problem in my 8500G from the day I purchased it and it is driving me mad! It’s so annoying because you can not flip the WiFi switch over because it flips it back to off. I have restored this to factory settings but am still getting this issue. ☹️
My Hisense HiSmartTV A4 Version 9 is doing the same thing. I’ve only had it for almost 2 years now. Is this normal for the tv to start having problems like this already. At first I thought it was my interest with Comcast so I upgraded to a higher speed and added some security they were offering but it’s still doing the same thing. Upon checking I’ve noticed if I open up the Wi-Fi setting and just wait and watch, it will turn on and then off every 1min or so. No other devices in my home have internet connection issues so it tells me it is definitely the tv. I guess I could try a direct wired connection to the internet?
@@newsystem8457 my Hisense is doing the same thing, did you find a solution ?
Thanks!
Thanks for the donation.
I face this issue frequently. But the major problem that I face is that whenever I try to connect to the wifi,after I enter the password , the tv asks me to check wifi password and try again. I have tried it so many times now that I have now memorized the crazy wifi password.
Same. Then the next day it will be just fine but it constantly disconnects, says there's an authentication error, then reconnects. This happens every 15 minutes every single day
@@Adrenaline89Junky yep same
Same here also
That was very helpful. It is good to know someone who will help you with these weird problems that can arise on these new TV's.
Yes indeed, software bugs and weird problems can be crazy. Hopefully this helps for those on wifi
@@FisherElectronics Yes I have the same problem in my 8500G from the day I purchased it and it is driving me mad! It’s so annoying because you can not flip the WiFi switch over because it flips it back to off. I have restored this to factory settings but am still getting this issue. ☹️
@@adityamasih9719 You have a TV that is not an American model, so I can't be sure. However I would do these things: If you do the things below and still have this problem, contact Sony for service.
1) Change the WiFi network your TV is connected with to a 2.4GHZ network instead of 5GHZ
2) Restart your modem & router
3) Check for a firmware update in your modem/router
4) Change the channel your router is transmitting on
5) Unplug and restart TV.
Mine started this problem when i did the update, so to me the update has caused it
Get this, it does this EVERY time I turn it back on after a sleeper timer. I have to manually restart the TV in settings EVERY time now. I’m sick of it. Thanks for uploading this video though.
My tv wireless network disable and i cant find anyting on my tv to enable it. When i turn on my wifi its turn off automatically after few seconds.. Even i reset my tv and again it happens.. My tv is not connecting to any network pls help
Same thing is happening to me
@@KingGamerSiam bro problem fixed or not?? .. if yes how did u do that explain me?
@@tanishksharma4683 yes, it’s the problem with the internet providers, call your internet company
It is still happening in 2022 on a a80J 2021 model :(
As I haven't ever figured out how to set much on my tv, all I needed was directions on how to reset now that I have become more familiar with the tv! Sadly did not fix my issue and now i can't watch anything.
i spent like 800 on this huge fucking tv and it does that shit every time then they wanna update it every couple months but never a update to FIX THIS SHIT
will come back tho i did the simple ip ill lyk if it worked when i turn it on in a couple of hours. it always did it when turned off
@@hoohoo109 I would also recommend two other options. One download and install the latest software update. Sony mentions that it corrects wifi shut off as mentioned below....
6.5929.0696NAA 6/28/2022 AirPlay/AppleTV DLNA/HD+ connection update, wifi shuts off, Improves general performance of the TV.
Two, check router settings, firmware or replace router with Luxul or Netgear. Before this update about 2 - 3 months ago we enabled the simple IP on our X90J and A90J in our shop. We also have a Luxul router with the latest firmware. Since that point in time we have not had this issue.
my wifi will just stop working after a random time wathcing netflix
connect the TV to 2.4GHZ wifi, enable simple IP, check for firmware update on your router.
Factory resets fix it for like 30min and then it happens again. is it software or hardware issue? I am going to buy Google Chromecast and see if it works.
I have the exact problem with my 65-inch Sony TV and nothing works. I also made sure I had the latest software and firmware updates. I know the router works because all my other devices work just fine. The WiFi will not stay on, and it doesn't pick up any networks when I put it on, ON. Also since I live in a townhouse community at the very least I should see many other networks (like my other devices) even if my router doesn't work. Heck, I even tried a cable connection and didn't recognize the cable. Crazy.
If you hardwired the TV to the internet and it did not find it, that points to a TV problem. I would factory reset the TV, perhaps two times in a row. Set it all up again and see if it works hardwired, or finds wifi networks. If it does not, contact Sony.
@@FisherElectronics Thank you for your response. I actually called a Sony technician today. It is the TV for sure. The tv is actually hanging are the erase screen after I tried to do a factory reset.
@@arisgod2749so whats the solution?
My Hisense HiSmartTV A4 Version 9 is doing the same thing. I’ve only had it for almost 2 years now. Is this normal for the tv to start having problems like this already. At first I thought it was my interest with Comcast so I upgraded to a higher speed and added some security they were offering but it’s still doing the same thing. Upon checking I’ve noticed if I open up the Wi-Fi setting and just wait and watch, it will turn on and then off every 1min or so. No other devices in my home have internet connection issues so it tells me it is definitely the tv. I guess I could try a direct wired connection to the internet? Thanks for your video though :)
They update the tv after warranty ended to break the tv so you buy a new one. 😂
Great video and thank you! Hopefully, it helps many.
My SonyA80K is losing wifi connection daily, it's unusable due to this constant issue. Done all this video says to do, even Sony told me to do this, it may connect but will not stay that way, it does it on its own, you can sit and wait sometimes 30 seconds and it can attach itself. There is a defect with the wifi connector in Sony TV.s. There is no cure. Should anyone have to do what this video says to watch TV. You have to agree to have your info given to watch a TV, if so then Sony should state this on their boxes. You can just restart your TV and it may connect again but it will not stay connected, and at some point, you will be back to a lost wifi connection. Resetting your TV is what you did when you 1st used it and if wifi worked then it won't be different if you do it again. IP setting control did not solve this ongoing internet issue, again you have to do all this to have a TV that works, really. Also, for some Routers that are new to 5G, there is no way to go backward to 2 Gig. Sony is making products that do not function with current wifi and routers. They need to stop production and fix it. So if you say this may not fix it then why should anyone buy one. I mean do you think the buyer would know to go through all you did, no way. This is a production/design issue, SONY should refund buyers' money or those impacted need to start a class action lawsuit, Sony will do nothing to resolve or replace defective units. Factory reset customers will lose all their apps sign in and passwords so they have to do it all over again, and then it may not help at all. My download on FIOS wifi is 886.7 MBPS. 2.4 settings drop this down to 177.5 MBPS. This is why you invest in 5G. With my TV loss of connection, the wifi shows on and connected to the internet so it's not turning off the wifi.
It could have a defective wifi module. I would say factory reset, or hardwire your TV to the internet directly.
@@FisherElectronics Defective it is, in an older home connections direct would not be possible. LG never had these issues, or my older Sony's, nor the new 80L my friend has and he has FIOS 5G like me. It is insane to make a TV where a customer would have to jump through these hoops to be able to stream and streaming is what I use only, no need for cable boxes any longer. So they making a defective product for use in today's world. SONY needs to change the design in models today moving forward or refund customers money or start a class action lawsuit.
You can enable 2.4 GHz band via router settings.
yes, i can and my speed drops for 288 MBPS to 177MBS and it does not change how the Sony OLED discounnects and reconnects itself. It is a TV defect which Sony says is normal.
@@philb-ze8sz for me it resolved the issue once I switched it to 2.4 GHz
Finger crossed 🤞
Hi , do you have any suggestions on how to fix the video and audio not syncing and having to press fast forward button or rewind button on the remote to make the audio and video synced
The Sony tv model I think I have is x90j full array tv
@@rockingjoe8769 clear the cache in the app, or uninstall the app and reinstall. Change audio mode to PCM, this will not allow any dolby surround though. It is only stereo. Dolby digital plus will enable surround. You can also try dolby digital for your audio mode.
Would you be able to show a test on video in a dark room for blooming in sdr and dolby vision I heard there is very bad bad blooming especially on the horizontal black bars in movies
I can see if we can get to that down the road, thanks.
allowing all the things you did after the factory reset does not affect this issue at all, only gives Google and Sony more of your data. Hold down the power button on the remote and restart the TV. Enabling simple IP control may help
Allowing all things was an instruction given to me per Sony. Yes google and Sony would get more of the Data. With that said, I think with how many smart devices we have today, these companies already know plenty about us.
Hey I have a question. I’ve done everything you said even reset to factory setting. When I go to network and Internet the built in WiFi remains off after I turn it on. For me it’s not even showing any networks and when I try to add one in doesn’t locate it either.
I would contact Sony, sounds like a problem with the TV. You could temporarily hardwire it to the internet, and see if software updates are available. If so update software. Then try it disconnected from the hardwire internet, and see if wifi appears. If it does not contact Sony.
I have an X90j and this happens to me everyday. its so annoying. I dont want to do a factory reset because I am in no mood to sign in to all the hundred apps I have subscriptions for.
I decided to buy an Apple TV 4K streaming box instead.
Another thing I just noticed while trying out your suggestions was there was a software update V6.5929 which had a line item "Resolves an issue where Wifi keeps shutting OFF"
Yes I see where it mentions that. Here is the description I have for this update.
6.5929.0696NAA 6/28/2022 AirPlay/AppleTV DLNA/HD+ connection update, wifi shuts off, Improves general performance of the TV.
@@FisherElectronicswhere can I find the update?
@@jackpartridge7891 Just perform a software update on your Sony TV to look for the latest updates.
Have you found the solution?
My x90f turns off the wifi as I enable it. The Sony guys ordered a new wifi module that too did not work, any suggestions ?
If these items don't work and you can't hardwire the TV to the internet next option would be to replace the main board.
WiFi problems are typical for Sony tvs. Just use wired connection. Problem solved 😎 Also with usb ethernet adapter you'll get much better speeds.
Sure, a wired connection is always better.
You could also try a mesh wireless system with ethernet ports and place one unit at the tv. Then hardwire the tv. Not a perfect hardwire but still better.
My Sony TV is wired but keeps disconnecting randomly. My other devices still have internet. Just not my Sony TV. I need to reset my router and modem every time to get internet on it again.
@@JoshingX thanks for that information. I would try software update on router and tv. Also even though other items do not disconnect I would swap out router with a different model or brand. Netgear, luxul, or eero. See what happens there.
Hi there, I am own a 65a80J unfortunately even after hard reset nothing changed issue still continue is there anything else I can do ? thanks
Factory data reset the TV. If it still continues hardwire the TV to the internet.
I'm having this problem with my X90J.
We shouldn't have to enable simple IP control.
When the TV is turned on, it should automatically grab the WiFi and connect to the internet. 🙄
My computers pick up and connect to the internet without having to switch them off and restart.
I agree it is odd that this seems to happen on these Sony TVs. Since we agreed to all the privacy settings from both Google and Sony during initial setup, and enabled simple IP control, we have not seen this problem on our display model. That is not saying it is an absolute guarantee fix. Also check certain things on your modem as mentioned in the video description.
Yea, pretty wild that Google/Sony purposefully want us to let them spy on us by doing bullshit tactics like this
I have an A80J and today it started acting up. When i use that menu to turn on wifi, no networks show up and it turns itself back off.
Have tried soft resets and all other things. Dont want to do factory reset because i would lose my calibrations.
_Ever heard of anything like that? Thinking the wifi box is broken.
I had the same issue in my A80J.
I managed to sort the problem, i gave my sony tv away and bought a different brand, problem solved
My Sony Bravia TV (KD-49X7500F IA2) keeps turning off the built-in Wi-Fi. Here is the situation with my TV: In around 2021, the adapter was struck by lightning. On June 3, 2023, I bought an adapter from Sony Center Fatmawati Jakarta, and the TV turned on, connected to Wi-Fi, and upgraded itself. On June 6, 2023, the Wi-Fi button stopped working properly. When pressed, it loads but always returns to the off position.
I reported the issue to Sony Center in Fatmawati Jakarta, and they followed up through Sony Center Margonda Depok. A technician from Sony Center Margonda Depok came to my house to check it, but the result was that the main board needs to be replaced.
I have tried resetting and factory resetting the TV, but the built-in Wi-Fi still cannot be turned on (it always returns to the off position). I have also tried using a wired connection from my Biznet modem (internet provider) to the TV. However, the issue persists.
I am still wondering if there is another solution to resolve this problem.
Did you ever find a solution?
Did that and after it showed Wi-Fi password not valid even though it is correct
Did you factory reset the TV? If the password works on other devices (phones, computers) reset the TV and try it.
My TV kept disconnecting until I replace HDMI eARC cable with AudioQuest Pearl cable at Amazon…wow amazing sound and clarity…I tried all of this nothing work except the amazing cable
What's the link of earc and wifi connection? Mine also starts with audio disconnect from subwoofer
He went to dam fast in one stage
On my tv it says wi fi disabled
And does not connect at all to wifi but does connect to my mobile hotspot
How do i solve this
Factory reset your TV. If the problem still persists, contact Sony. Also these videos are not made for TV's outside the United States
One way is to restart your tv from power off nd on
Will never buy Sony again.
Are you still willing to buy Sony?
Ridiculous, second factory reset in one week. 2k bucks for this??
Sounds like these smart TV's are a whole lot of headaches.😮💨
My Wi-Fi is disabled
Press and hold the power button on the Sony TV remote when the TV is on. If you see a message saying cancel or restart choose restart. Or unplug TV from power, wait 5 minutes and plug back in. See if wifi is enabled, and then make sure simple IP is on.
@@FisherElectronics thank you so much for your help, I’ve tried all of this, just waiting for Sony, let’s see what they say.
I really appreciate the support, thank you so much
I will never buy Sony and all my family/friends also who bought TV after me I recommend LG
Go figure. You have to agree to all Google privacy options for network to function like a normal device. Great, now I can look forward to getting junk mail, emails and pop up ads for toilet paper every time i take a s%^$#. I dare someone to tell me this isnt on purpose. Basically , bend over!
dont Rest it . just turn off the build on wifi . than turn it on. thanks me later
This is a known defect with the sony bravio model. I recommend buying something else