T-Mobile - The Rise and Fall...And Rise Again
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- Опубліковано 13 лют 2024
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Episode Description: One of America's biggest wireless carriers has made an impressive comeback. This video talks about their past troubles and how they have recovered.
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John legere always said his goal was to buy one of the competitors, he did that and left. Imagine a single CEO being so damn dominant
Never Say NEVER 😎
Bro is the James k Polk of CEOs
Sets goal of manifest destiny reaching the pacific as his main campaign promise.
Achieves that goal in his first term so doesn’t even run for a second. Chad president.
And being as open and honest as him.
I liked John Ledger a lot
I could not stand Legere myself.
As a German, seeing T-Mobile's success in the U.S. as a trendy tech company known for being uncomplicated is just bizarre. I'm old enough to remember Deutsche Telekom being formed out of the state-run german postal service, an infamously slow and bureaucratic organization. Even better, the german state still owns 30% or so of Telekom, and therefore a good chunk of T-Mobile. Same with DHL, which is the other company born from the german postal service.
I am SO sick of DHL, the world has progressed past the need for them
@@RT-qd8yl Not the greatest parcel delivery service.
@@RT-qd8ylThey at least pay their drivers with real money.
Interesting!
Glad we do not totally rely on these services.
I've had T-Mobile for more than 2 decades and have appreciated their attempts to improve constantly.
We deeply appreciate you being a customer! Without you long term customers, we wouldn't be what we are today.
Same. Had t mobile back when it was voice stream. Anytime I call, the customer service reps say ‘I want to thank you for being a t mobile customer since…..2001? Is that right?’
I've been a T-Mobile customer for the last 15 years and I've also worked as a T-Mobile employee during and after John Legere. Let me tell you, that man was key for the company. Everything has changed for the worse since his departure.
What is wrong with the new CEO?
@@kinght676 he's not as customer focused as John. John made changes in every department. Nowadays when you call customer care, you speak to someone from overseas. And whatever problem you call about, you might as well accept the fact that you're stuck with it for life.
@@aasifh1852 oof
As a customer and former T-Mobile fanboy I agree.
@@tihruytssgjjvsavcxtbvhj3429 I was also a T-Mobile fanboy.
When you’re an American with T-mobile, and you travel to Europe, it’s easy to roam. My verizon carrying friends were terrified of turning on cellular.
I know, right? Boy I love T-Mobile
Yep! Makes traveling internationally so much more seamless. The higher speed passes are reasonably priced and easy to buy too.
They were dying when the attempted merger with At&T was made. The reason they didnt die after it failed was because of a clause in the contract they had with AT&T that said that if the merger didnt go through AT&T would have to pay them about 5b dollars and more importantly give them cell phone spectrum which is used to carry cell signals around the country. That helped with the problems with reliability
This is true
True, but it was actually 6 billion. It was 3 Billion in cash and 3 billion worth of spectrum. That and Legere coming in is what brought T-Mobile back to life.
Edit: T-Mobile also had free roaming on AT&T's network for 7-9 years due to that same clause as well. So while they were building out their network most of their traffic was on AT&T. Dang T-Mobile had a solid start after that failed merger.
I’m glad someone mentioned the break up fee. I was wondering why it was not mentioned in the video. That’s what truly put them on the path to success.
@@miguelgallardo4504 exactly. Deutsche Telekom essentially had left T-Mobile USA to die and were attempting to leave the US market. I guess you can say the stars aligned for T-Mobile with the 6 billion and Legere.
It was at it's peak when John Legere was in charge
Much agreed. I started work for T-Mo August 2012 and when he launched Uncarrier, he gave them a new attitude. Mike is slowly diminishing that Uncarrier momentum.
John perfectly understood his customers, didn't treat us like source of income, and basically talked to our level what was happening to our plans. I love the man. Definitely upsetting when he stepped down.
Hello vet. Been working since 2017 I think and yeah Tmob and the wireless industry in general is shite rn if anything Verizon might actually pick things up if Tmob gets more greedy they're gonna start losing customers and switch to Verizon or people will get smarter and go to prepaid@@MixedGuySpence
@@EbolaGW And he destroyed the morale of the employees to do that.
It is slowly declining.
T-Mobile is great in cities, but are awful when in rural areas. They’ve gotten significantly better over the years, surprisingly.
yep, I'm a delivery driver and tmobile is unusable outside cities.
BIG cities* even in larger towns its not good
It’s gotten better in rural areas but it still isn’t perfect.
True.
They'll just put you on uscellular
We just got T-Mobile internet two weeks ago. We live in a very rural area and the service is a godsend! We went through 4 providers which never worked and T-Mobile internet is perfect!
Awesome. Enjoy. Everybody deserves high-speed internet.
I’ve been a T-Mobile customer since 2012 and I’ve never even knew it was considered lower tier than att and Verizon. I used cricket before T-Mobile for the longest time and I thought that was down bad lol
I've been with tmobile since 2009. I knew it wasn't as big or as good as Verizon or at&t, but it was cheaper and good enough. The reputation was that it was good in cities but not rural areas, which wasn't a factor foe me
Me too.
@@TheCrazierzsame here
I think it’s always been considered the “ghetto” option unjustifiably. Just search “T-Mobile manager meme” to see what I mean..
I loved when they gave us free movie tickets as part of the subscription since they knew we were less well off
The reputation I got was that during the Big Four, it was Verizon, AT&T, Sprint and then T-Mobile. When T-mobile not only surpassed Sprint but then ate them, my jaw was on the floor. Little ole T-Mobile?! Taking over a huge competitor?! No frickin way!
But then again...I took calls for Sprint between about 2012 and 2013 and it was AWFUL. Yes, call centers are already bad jobs, but this one was extra bad. Sprint was trying to build out their network but it was causing severe outages. We could see the ETA's of the completion time of many of the towers and they would be years out. Only those who raised enough hell were given a mini home tower called an Air Wave. This thing mostly sucked and did little to help. What signal did it have to even strengthen if the main cell tower had been torn down? And most other people had to pay for theirs...which was a $200 device.
Calls got so bad that our lunch times were often pushed until near the end of the day. They would feed us at our desk, but we had no time to actually eat, so it just went cold. And yes, if you put yourself in a break status to try to eat, a supervisor would notice and you'd be yelled at (if it wasn't your break time yet. Breaks were also pushed back and heavily regulated). I was in collections but call centers will have their agents be the "everything" person to save on money, so we had to do IT, sales, and billing, and THEN try to still negotiate getting a payment, all while being berated on our call time (having to juggle all of that and still keep a phone call under about five minutes).
Regarding being in collections, for the longest time, Sprint had a horrible payment plan policy that made it damn near impossible for us to collect anything. People could just make a tiny payment and then get a two week extension. So, you had people pretty much months behind on the bill but still with service. Finally near the end of my time there did they grow a backbone and implement a policy that based on your payment history and credit score, you absolutely had to make a larger payment before getting an arrangement. Probably discriminating, especially the credit score part, but I was just happy to finally have the company waking the hell up and realizing that being too nice is how people walk all over you. No wonder they were hemorrhaging money.
Anyways. After the initial shock with T-Mobile buying them out and then remembering all those horrible memories, my surprise faded into vindication. Screw Sprint, they got exactly what they deserved.
As a german this was very interesting, how telekom is kind of the "underdog" in the US market, meanwhile in germany its like the big giant that every other provider is fighting against, and their reputation is that of the more premium and expensive provider.
I remember my many Sidekicks I had on T-Mobile. Fun times.
I have to admit I was surprised that we didn't hear about the Sidekick in this video
Sidekick is still one of my fav devices. I had 1, 2, and 3.
They should bring them back
I live 45 minutes outside of Philadelphia and 1 hour from NYC smack dab in the middle of NJ and my service is dicey. In the country it’s horrible but if you’re near a T Mobile tower you’re looking at speeds of 1000 mbps or more.
I hear T-Mobile is actually planning to invest heavily in the east coast. They recently did a $200m deal with West Virginia to provide more access, and they built around 270 new towers and upgraded another 100-200 towers in the process. They also are investing heavily in PA. I won’t be surprised if New Jersey sees some upgrades, especially when I hear Verizon is also spending a lot more money upgrading by where you live. Maybe they might work better for you? Especially when uploading content in the boonies.
Also love your content man!
Same general location here. I was on T-Mobile and Google Fi (backed by the T-Mo network) for years, but I had to switch to Verizon because T-Mo just had too many gaps in coverage and it was affecting my work. I had no problems with them until I moved to an area that had spotty coverage. That seems to be their main drawback in my experience.
I’ve been a loyal customer of T-Mobile since 2009 . My T-Mobile summary:
2009 I got my first smartphone at 14. Semi-rural Indiana. Only data available was Edge (2G) every other carrier had 3G. My dad was deployed to Europe a lot during his military career, so that’s why we stuck with T-Mobile.
T-Mobile ONLY OFFERED EDGE IN MY AREA UNTIL 2016 when out of nowhere we saw a strange 4G LTE icon on our signal bars. Much needed BUT reception still left a lot on the table.
2020, after the sprint acquisition, I saw my first 5G icon on my S20 ultra but it was a rocky rollout.
It wasn’t until mid 2021 when I saw an exponential increase in signal reception and speed and quality. Now I’m on my own plan separate from my parents, and I literally couldn’t be happier. It’s crazy because in 2019 the T-Mobile store employees in my town. Low-key didn’t even want to sell their own phones because they knew that they would come right back within the 14 day period because of the service..
I'm starting my own business this year and sometimes these videos give me some extra insight. This was one of them. The "uncarrier" strategy was clever and shows maybe I need to do more to emphasize the simplicity of my service over the competitors.
My T mobile worked in the middle of the woods while my fellow campers were off the grid. I felt like a walking ad as I streamed next to wild animals. Kinda cool
as a delivery driver I call BS, tmobile is by far the worst in rural areas.
@@grumpywolfgaming i have gotten speeds faster than my home internet in the middle of a corn field as well as in the woods
@@grumpywolfgaming you can call bs but there's no point in me lying for like 10 ppl in a comment section
T-mobile doesn't work that well in my area, unfortunately. I tried them from 2012-2014, then again in 2021. Still dead spots in very important areas where I have to travel.
so while everyone was enjoying nature you were kinda forced to be online sharing it? Sounds like they were the winners there...
I actually left TMobile recently as a provider. I've always said that they are the leader when it comes to making changes that benefit consumers. Sadly, I needed a better provider due to my travel and remote areas I have to go too.
Good video, but one thing missing: the Mint Mobile acquisition
Their deal to acquire Mint hasn't closed yet; still going through review.
@@holycrapchris Ooh thanks, I was wondering what happened to it
Mom, can we have TMobile
We have TMobile at home
TMobile at home: ...
FCC will be looking to close this deal, it’ll happen for sure. However, T-Mobile will need to follow a guideline, possibly change some of their policies before approval.
Voicestream was my first cell phone ever. Got it in 7th grade in 1997. All black with a flip over the numbers. I was the MAN!
This guy and his soothing voice helped me get through so many bad breakups!
Ima come back and read this comment whenever I am feeling bad about my life. Thank you
VoiceStream used to be known as Omnipoint. I was an Omnipoint subscriber back in the 1990's and stayed with them after they became VoiceStream then T-Mobile. So, in effect, I am one of their longest cell phone subscribers. Never had a major issue with them after all these many years.
Same here
I've had t-mobile for decades now and while their cell service may never have been 100% their customer support is always solid
love tmobile tuesdays!
Deals are sweet as candy
T-Mobile Tuesdays are soooo sweet.
VoiceStream also had the advantage of being one of the few American companies that used the GSM standard, the same standard that was used in Europe and most of the world. This allowed the same hardware to work easily across networks (though on different frequencies), and also used SIM cards which made roaming easier.
i believe it was the only company at that time.
Cingular>AT&T were GSM as well. Verizon and Sprint were CDMA.
@@mitchbart4225 understood that bue voicestream was alone before cingulat ATT came out
Entire reason why I left Verizon to T-Mobile was due to CDMA. When I traveled I hated having to pay Verizon rather than just buying a local sim card.
@@mitchbart4225both cingular and at&t were tdma at one point when they started. It wasn’t until after cingular bought at&t wireless that they moved to gsm officially. Cingular’s tdma network was short lived compared to at&t’s network though.
T Mobile acquiring Metro PCS was also pretty huge for them. It's like the Cricket AT&T tower runned version of T Mobile but runned by there towers which is helping them compete with AT&T and Verizon.
From Puerto Rico, the todays Tmobile PR was in the late 1990 AT&T. In the 2000 AT&T was renamed Sun Com Wireless and in 2008 Tmobile acquired SunCom. Until 2013/14 going to a Tmobile Store for Service it was like to be in a govt office, you know when you enter but no when you exit. Now has the best customer service and the store hasn't that govt office feeling anymore.
Today Tmobile is the last USA based carrier in this American colony. Because Verizon left in 2006 and AT&T in 2021.
I was just in Puerto Rico. I saw speeds faster than at home in Kansas City, and I’m perfectly happy with my speeds in Kansas City.
@smc1377 yeah PR is a big market for tmo they gaining even more due to the messy integration process of liberty of AT&T assets in the USVI and PR
I am not a T-Mobile direct customer, but I love all of my past T-Mobile based pre-paid MVNO mobile services for the best value (Mint, Tello, Boost, Red Pocket etc). $30 for a full year for cell service--NO WAY!!!
boost uses ATT and Tmobile, it all depends how they set up your account.
I've had T-Mobile for over a decade and have been so happy to have them. As an IT manager, I work with Verizon often as that's what our company uses - and seeing the customer service comparison first hand - I'm sure I wouldn't change even if Verizon was half price.
As an IT manager you should know how insecure and vulnerable your data is with T-Mobile. People have had their entire life savings swooped from hackers, all because T-Mobile can’t implement proper security protocols.
@@1zy No one said he was smart or good with IT lol
@@1zy I'm not personally concerned about it. I'd rather just be with a company I like working with instead of chasing the least risky amongst them. At this point every time you swipe your card to pay for something you're rolling the dice for that.
@@whitetigergrowl why jump so quick to being mean chad? i just don't get that.
@@gd.ritter Your card details being leaked isn’t equivalent to some retarded T-Mobile employee giving an unauthorized bad actor your eSim, so that they can drain your entire bank account and life savings.
I had singular wireless in high school (2005) with the old Nokia phones and when singular wireless was changed to t-Mobile I stay with them until now. Never had any big issues. Great video.
Do you mean Cingular? They got merged with AT&T, not TMo
Yeah for real... what a dunce..
@@user-nl5tl8fz8lCingular didn't merge with at&t. Southernwestern Bell (Cingular) bought AT&T and then kept the name.
I got enticed by T-Mobile’s military plan. Needless to say, I have been a subscriber since 2018.
The current issue with SIM swap attacks, poor customer service, and treating employees worse made me ditch them after 15 years as a customer. Switched to US Mobile and don't regret saving $55 a month.
There also seems to be an issue with the recent phone trade in promotion....almost scandalous. ... seems always something nefarious is going on under the covers.
I used to work for T-Mobile for nearly 10 years I went through most of the merger mess that was going on. I remember sending an email to you a few years ago regarding the rise and fall in the rise again of T-Mobile I am glad to see that video come to fruition. Thank you!
I have been a T-Mobile customer since long before John Legere. What that man did for the company and its customers was out of this world. Truly a corporate legend. I was sad to see him leave.
My gramps signed on in the early 2000’s, 03-04 somewhere in there. And we’ve been customers ever since. It has significantly improved in the last few years and now i am on my own plan utilizing their 5g home internet, which is 1/2 the cost of TDS and 3x as fast.
In the UK T-Mobile merged with Orange to form Everything Everywhere or EE as it's known. For years I thought T-Mobile was long gone as a result until I realised it was huge everywhere else in the world. Strange how it's gone from the UK with EE in its place and how EE is completely unknown outside the UK. Before they were called T-Mobile in the UK however they were called one2one. My mum had her original one2one simcard all the way through to them changing into EE
agreed. orange is still really big in certain regions of the world too. i had both t-mobile and orange back in the day. been on ee for ages now and can’t complain.
was on t-mobile usa too and worked well. thought it was interesting how a german company had managed to break into the market there
1 reason why I like T-Mobile today is T-Mobile Tuesdays, good offers from time to time, and typically a monthly free item, like glass cups, umbrellas, selfie lights, insulated bags just to name a few that I got over the years.
I started working at t mobile last year because of my positive experience as a customer. I love t mobile and I love saving people money!
I've been with a few phone companies, and T-Mobile has had the best customer service I've experienced, with out a doubt.
My family has been with T-mobile for about over ten plus years we do live in rual areas but it has gotten much better in recent years hopefully they continue to expand in the rural market.
Worked at T-Mobile for 5 years. Love being able to travel around the world and always having service at no additional cost.
As a tech expert who went on marketing tours for Samsung, i had to have with me thr newest device with Verizon, AT&T, Sprint and TMO... while traveling all across the United States, AT&T had the best service 90% of the time. The 10% where AT&T wasnt the best, Verizon was. Sprint and TMO was always 3rd and 4th depending which part of the country we were at. With that experience, i wouldnt use anything else than AT&T, especially when i went overseas. Only thing TMO had, was marketing haha
Ditched AT&T for T-Mobile in 2020 and haven’t looked back. Regret not doing it sooner. Bill doesn’t change with surprise fees or changes, always had great customer service (when I rarely need anything) and generally have better reception than I did with AT&T, even on the congested Atlanta network. Plus T-Mobile Tuesdays are a nice bonus too.
Won’t ever go back to AT&T even if I do change from T-M, and I had AT&T since 2006 when it was Cingular.
this video is great! i been with T-Mobile since 2011, i was 18 and I loved how simple and straight forward everything was with them versus others phone companies, i always felt comfrtable with T-Mobile. I used to wonder why i never switched to another company but after watching this video it makes sense now
Ever since i switched to tmobile back in 2014 Ive never looked back or tried to move to another carrier. I will even get a tmobike tattoo on my neck😂
T-Mobile had a trademark on "Get More" and was bullying small companies that used it. The company my dad worked for in the early 2000s got a cease and desist from T-Mobile because their slogan, which had been in use since the 80s, had "get more" in it.
If you told me that T-Mobile would surpass AT&T or Verizon a decade ago I would of laughed in your face. Their rise is phenomenal! Bravo to the folks at T-Mobile 👏🏽👏🏽👏🏽
Buying Sprint was genius, it gave them the best bands for 5g
No clue where you think they surpassed ATT or Verizon. Those 2 have a much larger nationwide network and ATT has better international roaming. T-Mobile also spends significant less on their network. Those are facts. Look it up.
@@whitetigergrowl none of that matters bro. The bottom line is… T-Mobile is the biggest & most valuable phone service provider of the 3 by market cap & customers. Obviously we all know AT&T & Verizon are better service providers but they aren’t the biggest! I never said anything about the quality of service!
The way I remember my time with T-Mobile is great and amazing in Cities!
Terrible in Rural and Country Side.
As someone who lives in Country side... I made the move to AT&T after a year.
Tbh, kind of funny to see this in my feed after the AT&T outage. Very informative video though.
Back in 2007 in High School my T Mobile sidekick was to this day still my favorite phone. Though in 2010 I wanted more reliable coverage, so I switched to Verizon and have been with them since!
I can't wait for them to activate their satellite service.
Yeap.
I have only had T-Mobile. I got my first phone at 14 with T-Mobile and now I'm 36...it has had its ups and downs, but has always been a great company with great customer service. The cell coverage has become so much better, and they have great rates and plans.
I've had t mobile for a decade. I've been very pleased with their service and upgrades
I had my first cellphone back in 2005 on T-Mobile during my freshman year of college on my parents plan and it was fine. I then jumped to ATT in 2008 or so but wasn't there long and was back on T-Mobile on my own plan in 2011 because i had nothing but issues with ATT. I have been with T-Mobile ever since and been happy with my experience.
Having tmobile in the late 00s/early 10s was rough. But I stuck with them. And now they're great!
Do one for Company man and why he's so successful!!!
☺️
- engaging
- great voice
- relaxing, unobtrusive music
- nice graphics that actually help you understand
- episodes deliver on what they promise
- clear focus
- well researched
- balanced analysis
- good audience with interesting comment contributions
- perfect and consistent length
prolly more but will leave it there
I switched to Metro (owned by T-mobile) earlier this year after being with AT&T for well over a decade. One of the best decisions I evee made.
ATT is expensive and terrible
I miss John legere, I still have his slow cooker e book to this day. Seemed like a fun guy.
Me too! 😂
Dan Hesse from Sprint tried to make a play on T mobile even before the ATT thing. I cant remember the year. But it was when I worked in one of the stores and they would talk about it alot on the company meetings
I will always remember advertising the sidekick in midnight club la
I’ve worked for T-Mobile for over 15 years. It’s been a wild ride, and this video brought back A LOT of memories. Also, thank you for properly calling it Magenta and not Pink 😂
I've only ever had T Mobile. I have always been happy with them. Did not know the history. Thanks.
I've had T-Mobile for 21 years and have bern lucky to never have issues with coverage in my area. I also am grandfathered in to low cost unlimited data, so for now I'm sticking with it.
A UA-cam popup ad came on in the middle of this video for Verizon . . . now, that is really bizarre!
I have always had AT&T...and an Android phone (Samsung)...I have had nothing but excellent service, and unless something bad happens, I will never change...
i have them . and there great . and i’ve had them all. no issues and great coverage
Great video.
t-mobile were on the up during the period smartphones became ubiquitous and each generation was exciting and novel. had a really engaging ceo and marketing strategy too. fun times. their financing was pretty simple and relatively affordable too. makes me miss the LG G3
In the early 2000s, my poor father, God rest his soul, was issued a T-Mobile company phone. It sucked, and he "affectionately" referred to them as "Trash Mobile". That's still the first association and memory that comes to mind whenever I hear of them, just as Hyundai and Kia will always have sub-par automobiles even if they have improved... which leads me to WHY do so many Hyundais have burned out brake/tail lights!? And what ever happened to the cellular company PowerTel? I think T-Mobile replaced them where I live.
Current TMO corporate employee here, great video. John Legere really caused a culture shift that is still prevalent today. I think since the Sprint merger, things are the best they've ever been, they say. Even the massive job cuts last September were supposed to be due to duplicitous job roles, they say
I could write a book on this but I will try and keep it short. I was a sales rep for T-Mobile from the summer of 2012 to the summar of 2013. It was a wild year, but one of the coolest things was actually seeing the service improve in areas that I was in before. I traveled throughout New Jersey so spots that I had no service or no LTE, I would go back and have that now. I would then show the associates at the stores I covered who generally all had a terrible perception of T-Mobile, "See! Look at my phone! Look at the improvements!"
I loved that job and because of the uncarrier moves they made, is actually the reason why I lost my job. I still have T-mobile and generally am still pleased with the service.
I'm sharing this with Mike Sievert... He and John legere are amazing guys.. Mike is brilliant
Been an avid t Mobile user for quite awhile, and I definitely recognize the perks it has.😊
I have been a customer since the Voicestream days.
I originally had a pager though them, then got my first phone with them a couple years later.
I live in a big city, so I have great, 5G coverage.
You missed out on a large and huge important detail: Google came to them with a partnership to launch their new mobile OS on their Network using the new HTC Dream which became the T-Mobile G1. Which carried their new Mobile OS and direct Competitor to the Iphone, which was Android in 2008. Because of T-Mobile, Android wouldn't be here if that smartphone/handheld did not have that partnership and brought to T-Mobile a lot of new Customers to their network because of Android
Excellent video... very accurate!
Thank you!
Been with them since 2009 and left for 3 months in 2014. I have loved the service and the cost. Dont see me moving any time soon. 15 years 💪🏾
I’ve had T-Mobile ever since they acquired Sprint, which is who I had for the longest time. It is still a little funny to see old Sprint stores now have T-Mobile signage even though it’s been years now. I was surprised by the history of it though since I never thought much about it, let soon learn that they’re a German company in origin!
I dropped them for ATT because of poor cell signal in many places.
Can we fix it?
what@@cdvideodump
How's AT&T treating ya?
what@@cdvideodump
@@carlosrojas9174 i use at&t and its great
I am on an international plan on T-Mobile and live it. It covers Canada perfectly with no charges when i go there and i believe it covers Mexico and a few others. If u go to Europe, its still covered but you pay per minute at a low price. Very happy that they sent me a cell repeater for free for use in my basement of my business.
good video
I've used multiple different companies and tmobile has been one of the best. I live in BFE and no issues with signal almost anywhere I go now
Thought I missed a call at the end... well played
I was a Sprint customer forced to move to T-Mobile, I feared the change but the transition was not bad. I finished upgrading to iPhone 15, the T-Mobile customer service is not better than Sprint's but acceptable, and signal coverage is excellent, take into consideration I am located in Puerto Rico and no matter where I go on the island I get from good to acceptable signal, even in the center on the Island where Sprint had serious problems before, I don't know how they did it but they did, so not complains, at least for the moment.
I switched to T Mobile 8 years ago when I moved to Mexico and haven't had any problems at all. They're less than half the price of AT&T, have better service and overall they're just a good company that provides good service for the price.
I was a T-Mobile customer. The good thing they have is if you don’t have credit for contract phone, you can buy a prepaid one with them and do 12 on time payment, they can give you the opportunity to buy a postpaid one.
Had tmobile since 2009 and they definitely have gotten better. I loved having all the carriers since i got my first allowance. Had verizon since 2008 and sprint when they were nextel back in 2004 and AT&T since 2010. I lost my sprint account when they merged with tmobile cause i already had tmobile as well. But today it makes life easier to keep all the carriers on a single phone with esim. I love to speed test and compare coverage for fun
I've been with T-Mobile for 9 years now, and I love them. Best customer service that I've had with any company
How about a new video on General Electric? They’ve changed a lot since the last video. They’re currently spinning off into 3 Companies. One of those have already been spun off.
I've taken calls for Verizon (well, that was online chat), Sprint, and AT&T, though I now make too much to ever work at a call center again and complete the Big Four with working at T-Mobile (of course, never say never). I have Metro PCS and have enjoyed it, though I think the staff at the stores could sometimes be better. When it's time for me to upgrade, they don't know how to answer any questions and sort of railroad you into just buying the phone. So, I only go in once I've done my own research and am actually ready to purchase.
Switched over to T-Mobile last year. Coverage isn't quite as good as Verizon in my city, but it's functional and the perks are good (some free international data, free netflix)
😎👌 I been with t mobile since 2003 and still with them till this day I never had any issues with them maybe with the bill over the years but still a awesome company
As a trucker have I had t mobile since 2014 and been driving since 2016 and the coverage is amazing compared to what it used to be and is getting better and better to this day like Montana I used to when I first started had no service from just east of coeur de lane all the way to Fargo nd now I have service the whole Way and even now with Wyoming I used to have large dead zones on our route now almost all of that has been filled with t mobile! 😊
T-Mobile. I have been with them since 2014-2024, I am still with them
One important reason why T-Mobile lagged behind with their Network back in the day was because they did not have any low band Spectrum meaning that they had to build twice as many cell towers in order to get the same coverage level that AT&T and Verizon had.
Now in addition to their head start with the 5G Network they have 600 MHz Spectrum in addition to 700 MHz so they are very well off in the low band Spectrum area, which is also important for providing rural coverage where it is not as profitable to build out cell towers as it is in major metropolitan areas
I’m a T-Mobile customer now because I was a Sprint customer when they merged. For me and by area, I’m far happier now with T-Mobile then I ever was with Sprint!
John Lehrer is a legend as far as CEOs go. He’s gotta be in the alltime Top 10. And as far as I’m concerned, his actions at CEO have benefited everyone with a mobile phone.
Hey, Company Man. You should do a video on SNK (Shin Nihon Kikaku) explaining their rise and fall and rise again. It is a Japanese video game company for the Neo Geo brand of systems such as the Neo Geo MVS arcade cabinet. Plus, they were known for popular franchises from the likes of The King of Fighters, Samurai Shodown and Metal Slug. However, the company is still around today despite being filed for bankruptcy twice due to their financial troubles, namely due to commercial failures of the Neo Geo CD, the Hyper Neo Geo 64 and the Neo Geo Pocket Color. It's a long story, so it would be great if you do a video on SNK.
I signed up for T-Mobile back in 2013 when they got the iPhone 6 and after they launched their 4G LTE network and have enjoyed being a customer with them. Even with the higher end plan our bill is still fairly cheap compared to the competition. Coverage in rural areas have always been an issue even with some of the other carriers but overall it’s continued to improve to where it’s not as big of an issue as it used to be. We’ve had a few issues here and there, especially in the last 2 years with changes being made that don’t make sense but for the majority of things they got worked out and we’re still happy customers.
Been with T-Mo for years now - I was an Ariel / VoiceStream customer too years ago along (in the 90's and early 2000's) with Cellular One, Sprint, Nextel, Cingular, AT&T and Verizon - I always came back to the carrier that seemed to have the least complicated bill and plan which was most flexible - the main feature I like the most about T-Mobile's service is that it's been a GSM carrier - which means I can easily remove the SIM card and use a different phone depending on what I'm doing - it wasn't uncommon at all for me to switch to an older beat up phone for the weekend where it may get treated harshly then switch back to my nicer / more expensive phone during the week.
They’ve gotten better service wise for sure. I was with them from 2014-2016, left in 2017 for Verizon. Came back in 2019, they’ve gotten better in rural Michigan towns and even better in bigger cities/towns.
It is still crazy expensive especially if you only have one line, costing $100 for a cell phone line and then still extra if you need to get a new phone. I was with them for a year and a half until it became cheaper just to pay off my phone and go to a prepaid carrier that charges a 5th the cost while still being month to month as I don't want to have to fork over a yearly charge that is easily several hundred dollars which is not ideal if funds are tight.