Skims has the worst customer service. I had 2 dresses come with color defects that I documented IMMEDIATELY upon opening. The girl said she’d give me 15% off my NEXT order. Like ….what? I actually had to ask for her supervisor because I screenshot their returns and refund policy and said no where on their page does it say they won’t give me my money back for a defect upon arrival . She refunded me immediately and said have a good day. Miss Kim K out here trying to scam ppl
I wish I would’ve been more assertive with my defective product. I ordered a dress. Came with obvious snags near the nips and they told me I could send it back but there would be a restocking/reshipping free. I had ordered the dress for my birthday. Had even sent them pictures for proof…ugh. After that I just never ordered again. Total disappointment! 😮
This may not be necessarily Kim, but the person in charge of shipping and stock and stuff, I think Kim is just in charge of like designing new collections and coming up with ideas and being the face of the brand. But I don't know how Skims works so maybe I'm wrong.
@idontlikeuatall5895 Same. I've had two issues (both with the cozy knit joggers) that are $88. They both had a hole in them and I emailed them and they immediately refunded my money plus shipping and let me keep the items. The holes weren't bad I was able to sew them quickly but for that price I don't think they should have them but I understand things happen so I thought itw as nice they let me keep it and have a full refund. I have heard other ppl saying they take forever to get back to them and don't do anything to rectify the situation when in my experiences its been good but ofc theres so many ppl working for them I guess it depends.
It’s insanely sketchy that they would ship out a partial order and wait for you to reach out before being like “lol we don’t have those, silly!” Like that’s unprofessional for regular skims stuff but for the price point of this collection, they should have sent an out of stock email and refund before the first package went out.
@@ZionDoesMakeup when it comes to a collaboration I’m more surprised because it’s not just the Kardashian name that gets drug through the mud if shit like this happens. Swarovski is a well respected brand so, even with it being shipped by skims, I’m surprised they would not have more of a hand in the customer relations part to keep themselves out of negative light.
It’s really not that deep. She got a refund for those items. Anyone with a brain would contact customer service if their expensive or even inexpensive items don’t show up. Mistakes happen all the time even Amazon won’t contact you if something isn’t in your box. 😂🤦🏻♀️
@@kimmyymmikactually Amazon does contact me. They let me know ahead of time if something will ship separately, will update me on the delivery of said items if the delivery changes, and will remind me that if my item doesn’t show up in X days to contact them for a refund.
Tbh Kim makes TOO much money to have her customer service support be that scam like, it’s SUPER unprofessional to have shipped only some of your items out and just not inform you they’re out of the rest. I’m really glad you did include this because a lot of ppl might assume it’s just being shipped separate and waited longer for no reason, me included.
Right. It’s even more fishy that it was still available on the website for purchase but then all of a sudden they “didn’t have those items anymore”. Definitely a scam.
The no show shipment and the company not reaching out, until you reached out, is problematic. They lost me as a potential customer for overpriced items
Skims did the same to me with this collection! I asked and they responded the exact same as what they did to Hope, such poor customer service on their part.
My love, Fenti is a typically wasteful designer and their brand requires wasteful fancy packaging. But skims, even tho I’m anti kardashian, is a company that promotes less wasteful packaging. Love love love!❤ and if want a delicate fabric, expect to have to wash it DELICATELY
I feel like I hates all these clothes. I mean I understand hope likes this type of stuff but I still don’t think their quality is all that great or that it looks great. Also I’d be really mad about not getting an item.
Yes, they were gonna keep your money and hope you forget… it’s a VERY common practice in the “customer service” world. You’d be AMAZED at how much $$$ companies make every year this EXACT way. Shifty as hell…
When it's a pattern, it's a company policy. I don't want to see workers blamed for that. People are struggling enough out here without "you can't find good help these days" comments
I guess they were just hoping you would forget about it eventually and they got to keep your money? 😮🤔 No really tho... When they put your order together they should've refunded your money on the spot and sent an explanation or apology letter along with your order.
yeah, this is standard policy in my retail job when fulfilling orders. We immediately refund the item if its not on hand within the store/warehouse. So annoying they get away w this!
How do you even buy something that is out of stock and be able to proceed with the purchase. I can see it happening in very a low budget site or whatever where they do not update thinhs but not in a place where things cost this much and its of a person this famous. It has only happened to me once in a very cheap store for a swimsuit cover up and they wrote me right after telling that color wasn’t avaiable anymore and if I wanted another color or a refound.
Hot tip: for good quality skin color tights /pantyhose that have crystals, buy ice skater tights/hosiery. (As a tall, non-tiny woman, yes they do exist in many sizes) I bought a pair to wear for a New Year’s look a couple of years ago. They worked so well and were much more comfortable than regular pantyhose. I had no runs in them either. Just beware, crystals snag on other fabric. Don’t try to slide around on furniture with them, same as any other embellished clothing. And don’t wear your silk clothing over crystal clothing.
My skims for men order got cancelled in full because of a “warehouse moving” situation and i was so shocked cause i only found out when i went to the order. They never emailed me and i was just waiting around for my package. I’ve had it with skims
It must have been because the government inspection was going to get there if everything is within the law, like it's not exploiting workers who don't even know which country they are in. Don't forget that her mother has a church with a lot of rich faithful, but not even a mass.
$248 for glass “crystals” scattered around a legging that was made for $20. The material I’ve seen everywhere for leggings. They added glass beads and now $248?! If you order you know what you are doing and want to just pay for the Kardashian name cause you know they’ve been scamming for years! Yummy tea and bears
I was wondering, are those actual swarowski crystals or something else or different quality? I don't know anything about crystals that's why I ask but idk, everything relates to this family screams "SKAMS!" to me.
@librarenaissance A little information about swarovski and crystals in general: Swarovski crystals don't have a name because of the valuable material/crystal but because of the cutting machine/system that cuts them. What makes swarovski a little superior to other cheap crystals such as cubic zirconium is just the fact that they are cut with a special machine in a special, very reflective way. I love my swarovski jewelry but jsyk the material is not valuable at all it just looks super shiny. I'm guessing the crystals on skims are also cut nicely but are not valuable.
@@Uhohlisathey are crystal glass and definitely not “just glass”. There’s a reason regular glass would never be this shiny and that they are more similar to a diamond in the way they sparkle. It’s up to anyone whether they think it’s worth the price, but they have a unique manufacturing process. It’s like arguing that camera lenses or glasses are overpriced because they are “just glass”.
I'm really glad you told us about the partial order and still being charged - I just made my first SKIMS order and went a bit ham on their Black Friday sale so I'll definitely be checking things over when they arrive!
I have no idea how this ended up in my suggestion box but what I do know is this young lady is way too beautiful and classy to be in anything that Kim Kardashian endorses❤
@@jesmassimo My guess is that everyone and every business use different banks. Probably similar to transferring between schools during the school year.
SKIMS= shady. "Oh, well we don't have item X, but we will let you order them on the sight, let you pay for them, and hope you won't notice we didn't send them. Yes that's the Kardashin way!." what a scummy business model.
We absolutely love your honesty. That's BS that they didn't get in touch with you!!! What was the company that said they didn't do refunds?? That's so sus!
I like that you talk about the missing products and the struggles with it. it's important to talk about the negative sides too on social media, in my opinion
Go to your credit card company and dispute the charge. Tell them you did not receive the product you purchased and they refused to send you the product. That is fraudulent behavior. You don't purchase something and not recieve it. Please get this to the top. They never sent you the product to begin with, so how does it not qualify for a refund? You can absolutely dispute the charge and tell them that purchase was fraud. I had to do this for a couple of purchases that happened to me.
I have a couple delicate clothes that I try not to wash too frequently and want to share a hack. You can spray them with Febreze for Fabrics if they aren't really dirty and you just want to freshen them up a bit. I also love Downy Wrinkle Releaser, you spray it on, gently smooth and stretch the item, and the wrinkles come out, it smells fresh, and dries quickly (I like to bring the travel size bottle when traveling too). These products could help reduce the number of times you wash delicate items, prolonging their wear, and are a lifesaver if you're busy!
Or just use Lenor fabric deodorant, it’s made to freshen the clothes and has a actual fresh laundry smell to it & not just febreze smell which people will notice
THIS LITERALLY HAPPENED TO ME TOO!!! WITH THE GREY COTTON SET! I was like “yall oversold on your products didn’t you?” And they were basically like “yeah, here’s a refund” But I was already mad because it took ME reaching out after literally a week of them going live on the website, when they could’ve just told me it wasn’t in stock at checkout like they did WITH OTHER ITEMS I TRIED TO BUY, so that way I could’ve maybe went back and bought a smaller or bigger size to make sure I still receive it. But since they waited so long, and I waited so long to ask, I’m just out on the grey cotton set which was my MOST anticipated part. 😕 And it hurt my feelings so much more because I literally ONLY wear skims. I gutted my closet entirely of clothes other than skims. So for me not to get the stuff I wanted hurt my feelings so baddd😕 Then I shopped the Holiday shop and the same thing happened with the sleep dress. 😕
I've been noticias that a lot on big brands, my cousin had a similar problem with H&M, se order some clothes and there were a couple that were out of stock, and they refused to refund her, they only gave her points which weren't equal to the amount she spent
Idk where you're from but at least in europe I'm pretty sure stuff like that is illegal. Either they have to deliver what was ordered or refund if they can't. Like the fault is entirely the brand's it's not a returned items situation
Let your cousin know she can always dispute those charges with her bank! I’m a banker and you can absolutely file a dispute claim for placing an order and never receiving the item!
I've always get my refund supper fast with H&M and they email me before my package is shipped if something from my order is out of stock. But i'm from europe maybe thats why
Thank you. I was waiting for this video ever since you announced you bought things from that collection, and I love the honesty and openness. Thank you.
Reebok did something similar with me. I returned a pair of shoes and they had them for 3 weeks and didn’t refund me. I called and they were like oh yeah we got them, we’ll release the funds now.
Converse did the same thing to me as well, I had returned and item and they kept saying they were shipping the replacement and I had to reach out to them multiple times before they told me the item was out of stock and they refunded me
this happened to me with american eagle. and they make you buy your own return slip from whatever service you want to use. i think probably so they have a better shot at saying they didnt receive it or address errors since they didnt directly send me one. charging your customers for return slips is one thing, but making them do everything themselves is strange to me, it never used to be like that. ill never order from them again
@@kennyb1588OMG they did that to me too!!! I love these companies but oh my GOSH their customer service, the thing that is just like SUPER important is so BAD. like at least an email??!?!
It still amazes me what companies charge/people pay for anything that says "Swarovski" on it!! (Not aimed at you Hope, I mean like main stream retailers/consumers) My mom started jewelry making years ago and we realized you can go to any fabric/craft/bead shop (and now even easier online) and buy the crystals for basically nothing! Even now, I did a quick google search and the amount of crystals needed to make this yourself would cost under $20 CAD which is under $15 USD!
??? The ones you buy anywhere else are not swarovski that's why they're cheaper lol. Swarovski crystals are widely known as one of the highest quality glass rhinestones available on the market. They're made differently and if you actually did know anything about what you're talking about you'd already know this, and know that people pay different prices for different rhinestones because lesser quality rhinestones don't do the job as well as they're intended to do.
As a former jewelry production manager for a fashion company, I can say that Swarovski crystals are much higher quality than what we referred to as "Chinese crystals." Are the Swarovski crystals overpriced? Maybe. But it'd be my choice if you're looking for a crystal that will stay pretty and shiny despite time and wear.
They're not the same, sorry. You can get very good ones that are a little cheaper, but not much cheaper. The very cheap ones have nowhere near the sparkle. I used them to stone my figure skating dresses and there is a very big difference.
Swarovski is a company from my country - Czech republic. It is made of glass because we are worlwide famous for our glass makers, but what gets me every time is the fact that it is not that expensive to buy here and it is definetely not considered a luxury, so these brands like Skims etc throwing bunch of Swarovski "Crystals" on their clothes And pretending that now it is something more special..... I am sorry I needed to get this out of my chest😂
I'm from the UK and I think Swarovski are playing a marvellous con! They charge ridiculous money for what is, as you've said, glass and then when you go to resell your £200 necklace you find out it's only actually worth £3!!!!! So I totally agree with you!
I mean I gifted my mum Swarovski earrings my poor mother was flaunting them and everyone was jealous 😂 they actually cost me less than £10 through Amazon as they sell their products there too
Not reaching out to consumers to inform them that SKIMS is out of an item, & planning to keep the money unless the consumer reached out to THEM for a refund is how Kim Kartrashian became a BILLIONAIRE!
✨Leo Timestamps✨ 00:42 (Leo checking out clothes) 01:09 (Leo scratching) 01:52 (Leo already judging quality of packaging in hopes for treats) 02:27 (Leo just existing on bed) 02:40 (Leo trying to sleep) 03:32 (2nd Leo scratchie) 03:35 (Leo re-entering) 04:35 (Leo still looking for treats in packaging) 04:50 - 09:18 (no Leo 😭) 09:19 (LEO IS BACK 🥳) Correct me if somethings missing and You’re Welcome 😇
love you Hope! you never fail to make my day better. I saw SxS in times square and was waiting for your video on it! I am giving my virtual interviews right now and in between brakes, this was a perfect thing to calm my nerves. Love you so much!
I’ve been having so much trouble with Customer Service this year. I don’t understand what’s going on. The only brand that has the most amazing Customer Service I’ve ever seen in my life is for the shoes, Vivaia. They even sent me out new shoes before they got my other ones back!!
Same. Of course, they will tell you it’s because they are operating with less employees, but I feel that it has become an excuse for just poor customer service.
Another brand with absolutely amazing customer service is actually Holo Taco, the UA-camr SimplyNailogical’s brand of nail polish. They are super quick to respond and will immediately send out replacements if anything at all is wrong with your purchase. I ordered a cuticle oil pen in October and the one I received didn’t quite work right (it dispensed too much oil at a time) and I emailed them and they immediately apologized, completely refunded the oil pen AND gave me a $20 coupon for my next order (the pen was only $15 so I ended up getting back $35 total). I’ve been buying from them nearly monthly for 4.5 years now and the times I’ve had to contact customer, they’ve been absolutely incredible.
I just want to say I bought my items in the Swarovski flagship and it was the single most chaotic, unbelievably confusing experience of my shopping life. I was sold the wrong products, twice, and it involved so much intervention from their corporate offices it was so unnecessary. That being said I love my items lol.
I was so hoping you try this!! I watch a lot of advent calendar unboxings and someone did the Swarovski Disney 100, I went to investigate it on the website and to my surprise was met with Skims!!! Then I kept getting ads for it😩😭 (btw the Disney calendar was so bad with so many mistakes they returned it)
I watched the same video I’m sure you’re talking about. The miscoloured ornaments were absolutely ridiculous and they definitely put the sparkles on the wrong side of that one ornament! Such disappointing quality for such a high price point.
That black body suit is giving superhero vibes and I LOVE IT! The chocolate leggings and top (good pairing) were also gorgeous. If I could afford SKims, I would splurge on this crystal collection.
These companies are so shady. I literally ordered a painted by james charles paints then wanted to cancel it right away because i wanted to order a pallette instead they literally never responded and just shipped the order the next day 💀 its all a cash grab for the celebs.
TBH I've ordered from skims once before and remember it taking a while, but it was when it first launched so I didn't think much of it. Well, I recently placed an order and after a full week received a notification that my items were finally shipping. Here we are getting close to the 2-week mark, and I still don't have them. My order wasn't major either-just a few pairs of underwear lol probably not going to keep ordering from skims because the professionalism just isn't there-especially when I can find the same ish and cheaper on amazon or hell even locally at a brick/mortar store. I almost ordered that dress...glad my friend talked me out of it lol
I am glad that you posted, want to know your true experience! I agree, WHAT were they gonna do, never give you your money back?! Absolutely OBSESSED with your hair color!
Hope,these outfits were FANTASTIC!! What a shame that the pink dress was sold out but how weird that they didn’t reach out to tell you this. They should have refund you the money immediately when found out that they didn’t have that dress anymore.Strange world we are living in..🤷🏻♀️
I've had that happen to me! Companies who don't reach out to say items are unavailable are so unethical, but that's a common theme with anything Kardashians really so...
People are forgetting Skims isn't a company like Meshki and other similar fashion brands. Just because the price tag is high does not mean they have EXCEPTIONAL customer service. It is fast fashion on a higher price tag level. Customer service isn't a top priority as this is a KIM's line. A slip up like that for smaller online brands would cause more negative consequences so ensuring a customer isn't charged for a product they cannot fulfill just would not happen. This is SKIMS, they will rectify it and probably not lose sleep over it as this will not take a hit on their reputation or popularity, ppl will buy skims again and again....
I had the same thing happen with Hot Topic! I ordered multiple t-shirts and they never once emailed me to tell me the one size was out of stock, they just fulfilled the rest of the order. I had to call customer service and get a different size mailed to me separately. Like what??
8:01 Something similar kept happening to me, but with the underwear company Parade. I would place a order and receive part of my order thinking they’d send me the other items separately for some reason and then after almost 2 weeks after receiving the first part of my order (so in total almost a month later) I’d message their customer support people and they said “they sold out of the item and that’s why they didn’t send it, but they’ll refund me now”.. okay so your just gonna keep my money then instead of refunding it knowing that it’s sold out and not do anything until I messaged about it 😒? And this happened not only once.. but THREE TIMES! So I stoped ordering from Parade.
You should do a review of Teddy Fresh! Their clothes are super high quality street wear! They make dresses, hoodies, shorts, tees, coats, socks, jewelry, etc. they typically do a drop once a month!
Hope/Everybody- check all of your packages as soon as they arrive and call if there is a problem asap. There are logistic computer functions that alert the retailer when things do not ship- skims was being dishonest and trying to pocket your $$. Large companies like The Gap etc don't charge you until the stuff ships and they automatically cancel the order when the item is not available without charging you a dime. Skims/Swarovski is operating dishonestly.
won’t lie, my first and last order from skims the only thing they got wrong was the color of the sweatpants but the fabric was nice and everything fit so i i didn’t mind too much but i completely understand your frustration here
Washing instructions: basically gives you the basic care for any kind of lingerie or delicate item Hope: That’s a lot😱 Oh Hope you definitely confirmed you’re a throw it in and hope the best Gal and that’s okay😆👌
Ahhhh hope I love your new hair!!! I was shocked because it's SO different from the pink but you slay this style!!! The brown suits you so well. I love your channel!! 💖💖💖
I respect the fact Hope is brutally honest and doesnt sugarcoat her opinion
AAAAAAAHHH! HOW ARE YOU EVERYWHERE!?
@@carlijnklamer5002 I guess we all are if we keep seeing him/her! But it's cool, we all like the same stuff!
She regularly sugarcoats her opinion, she'll be like this arrived broken 6/10
@@carlijnklamer5002 IKR I HAVE SEEN THIS GUY/GIRL COMMENT ON EVERYONE OF HER VIDEOS!!!
@@eyesofivywhat vid?
Skims has the worst customer service. I had 2 dresses come with color defects that I documented IMMEDIATELY upon opening.
The girl said she’d give me 15% off my NEXT order. Like ….what? I actually had to ask for her supervisor because I screenshot their returns and refund policy and said no where on their page does it say they won’t give me my money back for a defect upon arrival .
She refunded me immediately and said have a good day.
Miss Kim K out here trying to scam ppl
They’re SO sketchy thats crazy!
I wish I would’ve been more assertive with my defective product. I ordered a dress. Came with obvious snags near the nips and they told me I could send it back but there would be a restocking/reshipping free. I had ordered the dress for my birthday. Had even sent them pictures for proof…ugh. After that I just never ordered again. Total disappointment! 😮
Kim is notorious for being a scammer. That's pretty much all she does other than take selfies and pose.
This may not be necessarily Kim, but the person in charge of shipping and stock and stuff, I think Kim is just in charge of like designing new collections and coming up with ideas and being the face of the brand. But I don't know how Skims works so maybe I'm wrong.
@idontlikeuatall5895 Same. I've had two issues (both with the cozy knit joggers) that are $88. They both had a hole in them and I emailed them and they immediately refunded my money plus shipping and let me keep the items. The holes weren't bad I was able to sew them quickly but for that price I don't think they should have them but I understand things happen so I thought itw as nice they let me keep it and have a full refund. I have heard other ppl saying they take forever to get back to them and don't do anything to rectify the situation when in my experiences its been good but ofc theres so many ppl working for them I guess it depends.
It’s insanely sketchy that they would ship out a partial order and wait for you to reach out before being like “lol we don’t have those, silly!” Like that’s unprofessional for regular skims stuff but for the price point of this collection, they should have sent an out of stock email and refund before the first package went out.
It's made by an Kardashian how y'all are surprised sketchy stuff happens when it comes to them is beyond me
@@ZionDoesMakeup when it comes to a collaboration I’m more surprised because it’s not just the Kardashian name that gets drug through the mud if shit like this happens. Swarovski is a well respected brand so, even with it being shipped by skims, I’m surprised they would not have more of a hand in the customer relations part to keep themselves out of negative light.
It’s really not that deep. She got a refund for those items. Anyone with a brain would contact customer service if their expensive or even inexpensive items don’t show up. Mistakes happen all the time even Amazon won’t contact you if something isn’t in your box. 😂🤦🏻♀️
@@kimmyymmikactually Amazon does contact me. They let me know ahead of time if something will ship separately, will update me on the delivery of said items if the delivery changes, and will remind me that if my item doesn’t show up in X days to contact them for a refund.
its unprofessional for anyone not just skims
Tbh Kim makes TOO much money to have her customer service support be that scam like, it’s SUPER unprofessional to have shipped only some of your items out and just not inform you they’re out of the rest. I’m really glad you did include this because a lot of ppl might assume it’s just being shipped separate and waited longer for no reason, me included.
No, ensuring her customer service isn't the one to reach out first and give automatic refunds IS part of the reason she makes money.
Right. It’s even more fishy that it was still available on the website for purchase but then all of a sudden they “didn’t have those items anymore”. Definitely a scam.
Based on the Kardashian past businesses, their scam’s don’t surprise me.
Reach out even if you are thinking it might shipped later just so they can't accuse you of trying to con them.
The no show shipment and the company not reaching out, until you reached out, is problematic. They lost me as a potential customer for overpriced items
Their target market is people who can't count. Reasonable adults not buying their products doesn't hurt the projected sales.
Skims did the same to me with this collection! I asked and they responded the exact same as what they did to Hope, such poor customer service on their part.
My love, Fenti is a typically wasteful designer and their brand requires wasteful fancy packaging. But skims, even tho I’m anti kardashian, is a company that promotes less wasteful packaging. Love love love!❤ and if want a delicate fabric, expect to have to wash it DELICATELY
Yeah, that's a super red flag for me..and a hard no.
I feel like I hates all these clothes. I mean I understand hope likes this type of stuff but I still don’t think their quality is all that great or that it looks great. Also I’d be really mad about not getting an item.
Yes, they were gonna keep your money and hope you forget… it’s a VERY common practice in the “customer service” world. You’d be AMAZED at how much $$$ companies make every year this EXACT way. Shifty as hell…
That seems a bit criminal.
@@catrice1296 big corporations = criminal. life math.
When it's a pattern, it's a company policy. I don't want to see workers blamed for that. People are struggling enough out here without "you can't find good help these days" comments
I guess they were just hoping you would forget about it eventually and they got to keep your money? 😮🤔
No really tho... When they put your order together they should've refunded your money on the spot and sent an explanation or apology letter along with your order.
I guess that’s how she became a billionaire
yeah, this is standard policy in my retail job when fulfilling orders. We immediately refund the item if its not on hand within the store/warehouse. So annoying they get away w this!
even add in a little something for the way she was even able to to purchase it like sorry about that kinda thing
How do you even buy something that is out of stock and be able to proceed with the purchase. I can see it happening in very a low budget site or whatever where they do not update thinhs but not in a place where things cost this much and its of a person this famous. It has only happened to me once in a very cheap store for a swimsuit cover up and they wrote me right after telling that color wasn’t avaiable anymore and if I wanted another color or a refound.
Hot tip: for good quality skin color tights /pantyhose that have crystals, buy ice skater tights/hosiery. (As a tall, non-tiny woman, yes they do exist in many sizes) I bought a pair to wear for a New Year’s look a couple of years ago. They worked so well and were much more comfortable than regular pantyhose. I had no runs in them either.
Just beware, crystals snag on other fabric. Don’t try to slide around on furniture with them, same as any other embellished clothing. And don’t wear your silk clothing over crystal clothing.
genius
You posted this and I read this at the perfect time! 🌟✨
They probably don't have a variety of skin tones, I find that often when looking for my skin tone.
This is so smart wow thank you
@@LindaOhGeeif they're anything like dance tights they might.
My skims for men order got cancelled in full because of a “warehouse moving” situation and i was so shocked cause i only found out when i went to the order. They never emailed me and i was just waiting around for my package. I’ve had it with skims
It must have been because the government inspection was going to get there if everything is within the law, like it's not exploiting workers who don't even know which country they are in.
Don't forget that her mother has a church with a lot of rich faithful, but not even a mass.
$248 for glass “crystals” scattered around a legging that was made for $20. The material I’ve seen everywhere for leggings. They added glass beads and now $248?! If you order you know what you are doing and want to just pay for the Kardashian name cause you know they’ve been scamming for years! Yummy tea and bears
I was wondering, are those actual swarowski crystals or something else or different quality? I don't know anything about crystals that's why I ask but idk, everything relates to this family screams "SKAMS!" to me.
@librarenaissance A little information about swarovski and crystals in general: Swarovski crystals don't have a name because of the valuable material/crystal but because of the cutting machine/system that cuts them. What makes swarovski a little superior to other cheap crystals such as cubic zirconium is just the fact that they are cut with a special machine in a special, very reflective way. I love my swarovski jewelry but jsyk the material is not valuable at all it just looks super shiny. I'm guessing the crystals on skims are also cut nicely but are not valuable.
the material looks super thin too
@@librarenaissance you know Swarovski "crystals" are literally just glass, right?
@@Uhohlisathey are crystal glass and definitely not “just glass”. There’s a reason regular glass would never be this shiny and that they are more similar to a diamond in the way they sparkle. It’s up to anyone whether they think it’s worth the price, but they have a unique manufacturing process. It’s like arguing that camera lenses or glasses are overpriced because they are “just glass”.
I'm really glad you told us about the partial order and still being charged - I just made my first SKIMS order and went a bit ham on their Black Friday sale so I'll definitely be checking things over when they arrive!
I have no idea how this ended up in my suggestion box but what I do know is this young lady is way too beautiful and classy to be in anything that Kim Kardashian endorses❤
Agree.
I find it funny how companies are quick to take your money but take forever to give it back.😢😢
There's no reason they can't refund immediately anymore
Yuuuuuuuuup, they take your money in 2.5 seconds and then when you want to return it takes 7 to 10 business days... Huh?!
@@jesmassimo My guess is that everyone and every business use different banks. Probably similar to transferring between schools during the school year.
Y'all are being scammed and don't even know it 😂
They hope you forget.
SKIMS= shady. "Oh, well we don't have item X, but we will let you order them on the sight, let you pay for them, and hope you won't notice we didn't send them. Yes that's the Kardashin way!." what a scummy business model.
We absolutely love your honesty. That's BS that they didn't get in touch with you!!!
What was the company that said they didn't do refunds?? That's so sus!
I like that you talk about the missing products and the struggles with it. it's important to talk about the negative sides too on social media, in my opinion
Love that you're soo honest and not lying because it's a celebrity brand
Sis , I like the fact that you keep the reviews short and sweet, some creators be dragging it out to 30mins. Thank you ❤
I love Leo's enthusiasm for the collection 🐕
Go to your credit card company and dispute the charge. Tell them you did not receive the product you purchased and they refused to send you the product. That is fraudulent behavior. You don't purchase something and not recieve it. Please get this to the top. They never sent you the product to begin with, so how does it not qualify for a refund? You can absolutely dispute the charge and tell them that purchase was fraud. I had to do this for a couple of purchases that happened to me.
I sent a similar reply. I have problems in the past, not just only for clothing. The credit card company handled the situation without stress.
We need a video trying dog products for Leo!!
Please?!?!
That would be so much fun!!!
Yay...
Yessssssss 🐶🐶🐶🐶🐶🐶🐶🐶❤
I agree !!!
She’s doing this for us she’s so sweet love you hope❤😊
I have a couple delicate clothes that I try not to wash too frequently and want to share a hack. You can spray them with Febreze for Fabrics if they aren't really dirty and you just want to freshen them up a bit. I also love Downy Wrinkle Releaser, you spray it on, gently smooth and stretch the item, and the wrinkles come out, it smells fresh, and dries quickly (I like to bring the travel size bottle when traveling too). These products could help reduce the number of times you wash delicate items, prolonging their wear, and are a lifesaver if you're busy!
Or just use Lenor fabric deodorant, it’s made to freshen the clothes and has a actual fresh laundry smell to it & not just febreze smell which people will notice
THIS LITERALLY HAPPENED TO ME TOO!!! WITH THE GREY COTTON SET! I was like “yall oversold on your products didn’t you?” And they were basically like “yeah, here’s a refund” But I was already mad because it took ME reaching out after literally a week of them going live on the website, when they could’ve just told me it wasn’t in stock at checkout like they did WITH OTHER ITEMS I TRIED TO BUY, so that way I could’ve maybe went back and bought a smaller or bigger size to make sure I still receive it. But since they waited so long, and I waited so long to ask, I’m just out on the grey cotton set which was my MOST anticipated part. 😕
And it hurt my feelings so much more because I literally ONLY wear skims. I gutted my closet entirely of clothes other than skims. So for me not to get the stuff I wanted hurt my feelings so baddd😕 Then I shopped the Holiday shop and the same thing happened with the sleep dress. 😕
sounds like you have a problem
Only skims?
@@FirstNameJuju I’d explain my reasoning but it’s too much to type. You probably wouldn’t even understand either 💀
@@Glisteningyuhhhh yes ma’am
Sorry your feelings were hurt mama :( I hope Skims does you better next time with you being such a loyal customer ❤
I've been noticias that a lot on big brands, my cousin had a similar problem with H&M, se order some clothes and there were a couple that were out of stock, and they refused to refund her, they only gave her points which weren't equal to the amount she spent
That’s criminal.
Idk where you're from but at least in europe I'm pretty sure stuff like that is illegal. Either they have to deliver what was ordered or refund if they can't. Like the fault is entirely the brand's it's not a returned items situation
Let your cousin know she can always dispute those charges with her bank! I’m a banker and you can absolutely file a dispute claim for placing an order and never receiving the item!
I've always get my refund supper fast with H&M and they email me before my package is shipped if something from my order is out of stock. But i'm from europe maybe thats why
This is why I always shop with a credit card. I would do a chargeback so quickly.
I love the " here's a coupon for your next order" 😂😂😂😂 " what next order?" 😠
Thank you. I was waiting for this video ever since you announced you bought things from that collection, and I love the honesty and openness. Thank you.
Reebok did something similar with me. I returned a pair of shoes and they had them for 3 weeks and didn’t refund me. I called and they were like oh yeah we got them, we’ll release the funds now.
Converse did the same thing to me as well, I had returned and item and they kept saying they were shipping the replacement and I had to reach out to them multiple times before they told me the item was out of stock and they refunded me
@@kennyb1588 ugh. So frustrating!
this happened to me with american eagle. and they make you buy your own return slip from whatever service you want to use. i think probably so they have a better shot at saying they didnt receive it or address errors since they didnt directly send me one. charging your customers for return slips is one thing, but making them do everything themselves is strange to me, it never used to be like that. ill never order from them again
@@kennyb1588OMG they did that to me too!!! I love these companies but oh my GOSH their customer service, the thing that is just like SUPER important is so BAD. like at least an email??!?!
Same with Victoria secret!
It still amazes me what companies charge/people pay for anything that says "Swarovski" on it!! (Not aimed at you Hope, I mean like main stream retailers/consumers) My mom started jewelry making years ago and we realized you can go to any fabric/craft/bead shop (and now even easier online) and buy the crystals for basically nothing! Even now, I did a quick google search and the amount of crystals needed to make this yourself would cost under $20 CAD which is under $15 USD!
Plus Swarovski "crystals" are just... glass ! Worst scam ever 😾
??? The ones you buy anywhere else are not swarovski that's why they're cheaper lol. Swarovski crystals are widely known as one of the highest quality glass rhinestones available on the market. They're made differently and if you actually did know anything about what you're talking about you'd already know this, and know that people pay different prices for different rhinestones because lesser quality rhinestones don't do the job as well as they're intended to do.
As a former jewelry production manager for a fashion company, I can say that Swarovski crystals are much higher quality than what we referred to as "Chinese crystals." Are the Swarovski crystals overpriced? Maybe. But it'd be my choice if you're looking for a crystal that will stay pretty and shiny despite time and wear.
I used to make jewelry with crystals. It comes down to quality and without a doubt Swarovski is in a class on it's own.
They're not the same, sorry. You can get very good ones that are a little cheaper, but not much cheaper. The very cheap ones have nowhere near the sparkle. I used them to stone my figure skating dresses and there is a very big difference.
Swarovski is a company from my country - Czech republic. It is made of glass because we are worlwide famous for our glass makers, but what gets me every time is the fact that it is not that expensive to buy here and it is definetely not considered a luxury, so these brands like Skims etc throwing bunch of Swarovski "Crystals" on their clothes And pretending that now it is something more special..... I am sorry I needed to get this out of my chest😂
I'm from the UK and I think Swarovski are playing a marvellous con! They charge ridiculous money for what is, as you've said, glass and then when you go to resell your £200 necklace you find out it's only actually worth £3!!!!! So I totally agree with you!
Swarovski is an Austrian brand.
It's Austrian.
Girl it's not even czech, it's Austrian 😂😂😂 but I agree with the rest of you said
I mean I gifted my mum Swarovski earrings my poor mother was flaunting them and everyone was jealous 😂 they actually cost me less than £10 through Amazon as they sell their products there too
Love your transparency Hope , that’s why you’re a gem 💎
As soon as I got the email that this collection was being released, I immediately couldn’t wait to see your inevitable review!
ahhh your hair! Its super pretty
I love her hair too! She's always had amazing hair!!!
seriously can't get over how great your new hair color looks!
Who else love 's hopes hair❤
Not reaching out to consumers to inform them that SKIMS is out of an item, & planning to keep the money unless the consumer reached out to THEM for a refund is how Kim Kartrashian became a BILLIONAIRE!
I could never support an Kardashian but I sure can watch Hope try it on
Same!
Leo was so excited at the end. It looked like he was saying goodbye too. Awe! 😍
I'm in love with the black crystal catsuit!❤ And the brown leggings look amazing on you 😊
✨Leo Timestamps✨
00:42 (Leo checking out clothes)
01:09 (Leo scratching)
01:52 (Leo already judging quality of packaging in hopes for treats)
02:27 (Leo just existing on bed)
02:40 (Leo trying to sleep)
03:32 (2nd Leo scratchie)
03:35 (Leo re-entering)
04:35 (Leo still looking for treats in packaging)
04:50 - 09:18 (no Leo 😭)
09:19 (LEO IS BACK 🥳)
Correct me if somethings missing and You’re Welcome 😇
love you Hope! you never fail to make my day better. I saw SxS in times square and was waiting for your video on it! I am giving my virtual interviews right now and in between brakes, this was a perfect thing to calm my nerves. Love you so much!
That cocoa fit looks so good with your hair!! It’s definitely your colour!! And the hair is so much better than the pink 🤍🤍🤍
I’ve been having so much trouble with Customer Service this year. I don’t understand what’s going on. The only brand that has the most amazing Customer Service I’ve ever seen in my life is for the shoes, Vivaia. They even sent me out new shoes before they got my other ones back!!
Same. Of course, they will tell you it’s because they are operating with less employees, but I feel that it has become an excuse for just poor customer service.
Another brand with absolutely amazing customer service is actually Holo Taco, the UA-camr SimplyNailogical’s brand of nail polish. They are super quick to respond and will immediately send out replacements if anything at all is wrong with your purchase. I ordered a cuticle oil pen in October and the one I received didn’t quite work right (it dispensed too much oil at a time) and I emailed them and they immediately apologized, completely refunded the oil pen AND gave me a $20 coupon for my next order (the pen was only $15 so I ended up getting back $35 total). I’ve been buying from them nearly monthly for 4.5 years now and the times I’ve had to contact customer, they’ve been absolutely incredible.
We need a “testing dog products” or “dog clothes” video so Lee doesn’t feel left out❤
✨The brutally honest review is what I am here for, Hope.✨
Hope love your pink hair and bubbly personality you are so pretty 💕
i LIIIVEEE for these ruthless reviews
the cacao sparkle leggings and top look sooooo good!!!
Unbelievable that you got charged and they never sent the items!!! It's a good job you reached out!
I love how when she started talking about how the dress is never gonna show up and it’s playing scary dramatic music❤️
The catsuit looks amazing on you!!! You should wear it to Beyoncé’s Renaissance movie 💫
id love to see a honest full lululemon review!!!
who else agrees
⬇
love your videos!! they never disappoint!!
Problem with crystals. Sit down? Do they scratch off? Hurt/ dig in, how do you wash the pieces?
I live for hope’s reviews
The "catsuits" look like mocap onesies to capture motions 😂
I just want to say I bought my items in the Swarovski flagship and it was the single most chaotic, unbelievably confusing experience of my shopping life. I was sold the wrong products, twice, and it involved so much intervention from their corporate offices it was so unnecessary. That being said I love my items lol.
Leo just zooming around in the background while Hope carries on like normal! Such a cute dog.
I am obsessed with her vids they are so inspiring and just fascinating ❤❤❤❤
the bodysuit kinda looks like a starry sky and I'm obsessed with it 😆😆
I was so hoping you try this!!
I watch a lot of advent calendar unboxings and someone did the Swarovski Disney 100, I went to investigate it on the website and to my surprise was met with Skims!!! Then I kept getting ads for it😩😭 (btw the Disney calendar was so bad with so many mistakes they returned it)
I watched the same video I’m sure you’re talking about. The miscoloured ornaments were absolutely ridiculous and they definitely put the sparkles on the wrong side of that one ornament! Such disappointing quality for such a high price point.
I watch you for your humor, your honesty, and Leo and Tyler. Lol.
That black body suit is giving superhero vibes and I LOVE IT! The chocolate leggings and top (good pairing) were also gorgeous. If I could afford SKims, I would splurge on this crystal collection.
this hair on you is like a bajillion times more flattering. love love love you look great hope!
I LOVE THE VIDEO! Keep up the great work hope! ❤️❤️
Girl ur new hair color is literally so beautiful it fits you perfectly, obsessed ✨
These companies are so shady. I literally ordered a painted by james charles paints then wanted to cancel it right away because i wanted to order a pallette instead they literally never responded and just shipped the order the next day 💀 its all a cash grab for the celebs.
He is a p3do. Sad you gave him money
yeah don't buy from him he is a predator
Soooooo you support a predator, buying Predator Painted.
Hope I think you should review drunk elephant skin care
TBH I've ordered from skims once before and remember it taking a while, but it was when it first launched so I didn't think much of it. Well, I recently placed an order and after a full week received a notification that my items were finally shipping. Here we are getting close to the 2-week mark, and I still don't have them. My order wasn't major either-just a few pairs of underwear lol probably not going to keep ordering from skims because the professionalism just isn't there-especially when I can find the same ish and cheaper on amazon or hell even locally at a brick/mortar store.
I almost ordered that dress...glad my friend talked me out of it lol
I am glad that you posted, want to know your true experience! I agree, WHAT were they gonna do, never give you your money back?! Absolutely OBSESSED with your hair color!
Hope,these outfits were FANTASTIC!! What a shame that the pink dress was sold out but how weird that they didn’t reach out to tell you this. They should have refund you the money immediately when found out that they didn’t have that dress anymore.Strange world we are living in..🤷🏻♀️
I've had that happen to me! Companies who don't reach out to say items are unavailable are so unethical, but that's a common theme with anything Kardashians really so...
They reminded me of all star cheer uniforms
Hi Hope. We appreciate all your work and effort. Love your videos. You are the best youTuber ever. Has been here since the leggings days. 😊
People are forgetting Skims isn't a company like Meshki and other similar fashion brands. Just because the price tag is high does not mean they have EXCEPTIONAL customer service. It is fast fashion on a higher price tag level. Customer service isn't a top priority as this is a KIM's line. A slip up like that for smaller online brands would cause more negative consequences so ensuring a customer isn't charged for a product they cannot fulfill just would not happen. This is SKIMS, they will rectify it and probably not lose sleep over it as this will not take a hit on their reputation or popularity, ppl will buy skims again and again....
I had the same thing happen with Hot Topic! I ordered multiple t-shirts and they never once emailed me to tell me the one size was out of stock, they just fulfilled the rest of the order. I had to call customer service and get a different size mailed to me separately. Like what??
I love LOVEEE your Kardashian reviews, I hope someday you review their closet store again :')
Swarovski is great, skims is great but together…? IDKKKK 😂
First fit with a cream or camel colored vest, uggs, and a matching beanie would be so cute
Gosh how can something so expensive look so tacky! Like it’s a mystery……like.
This hair colour looks amazing on you Hope !!
That's actually insane how they didn't have the product and you had to reach out yourself?!?
u should reveiw more slimes! i loved those videos
8:01 Something similar kept happening to me, but with the underwear company Parade. I would place a order and receive part of my order thinking they’d send me the other items separately for some reason and then after almost 2 weeks after receiving the first part of my order (so in total almost a month later) I’d message their customer support people and they said “they sold out of the item and that’s why they didn’t send it, but they’ll refund me now”.. okay so your just gonna keep my money then instead of refunding it knowing that it’s sold out and not do anything until I messaged about it 😒? And this happened not only once.. but THREE TIMES! So I stoped ordering from Parade.
You should do a review of Teddy Fresh! Their clothes are super high quality street wear! They make dresses, hoodies, shorts, tees, coats, socks, jewelry, etc. they typically do a drop once a month!
Hope/Everybody- check all of your packages as soon as they arrive and call if there is a problem asap. There are logistic computer functions that alert the retailer when things do not ship- skims was being dishonest and trying to pocket your $$. Large companies like The Gap etc don't charge you until the stuff ships and they automatically cancel the order when the item is not available without charging you a dime. Skims/Swarovski is operating dishonestly.
won’t lie, my first and last order from skims the only thing they got wrong was the color of the sweatpants but the fabric was nice and everything fit so i i didn’t mind too much but i completely understand your frustration here
You need to get a refund like seriously
I cannot wait for Hope to have a mini her running around and “ruining” her videos 😂! Who else thinks she would make such a great mom? ❤❤
1:10 IS LEO PINK???
Yassssss
Jimmy Choo has lovely packaging like that. It's like opening a Christmas gift.
3:36 if you want to preserve brain cells.
Do another cheer uniform video please 🙏🏻 cheer is so underestimated as a sport ❤ love ya hope
Haven’t watched Hope in a while. She’s gained SO MUCH weight😳. She was a fitness influencer. Hope you’re ok & healthy.
Hope, your hair is so pretty!!! Good change from the pink ❤
SKIMS=SKAMS
The boots are NOT over kill!!! The boots are impeccable.
Washing instructions:
basically gives you the basic care for any kind of lingerie or delicate item
Hope:
That’s a lot😱
Oh Hope you definitely confirmed you’re a throw it in and hope the best Gal and that’s okay😆👌
Ahhhh hope I love your new hair!!! I was shocked because it's SO different from the pink but you slay this style!!! The brown suits you so well. I love your channel!! 💖💖💖
I love skims stuff but I’m so afraid of having to deal with their customer service.
Knock offs will be the same quality