Would like to run fresh care only without going through a complete cycle is there any way to do this? Also, when you want to just dry clothes a little more and you press the dry button it adds water to the tub is this normal?
Certainly, Mr. Gooch! You can receive an alert directly on your smartphone! In order to do so, the appliance must be remotely enabled. Please see page 41 of the owner's manual for more details: spr.ly/6056wE5gI. ^Chris
Hi there! Our goal is to ensure your experience with maintaining your washer is top-notch by providing easy-to-follow steps for cleaning the drain pump filter. Please visit the following link for detailed instructions: www.lg.com/us/support/help-library/combo-unit-lint-issues--1337695812363. If you have issues opening the link, copy and paste it into a new browser tab. If you have any more questions or need personalized assistance, feel free to contact us via private message on social media at @LGUSSupport, including your contact information. We're here to help. ^Anthony
Hi there! As a continuously innovating company, we value your feedback! Please let us know more about your suggestion here: spr.ly/6059kYmZc. Every great feature in our appliances starts as an idea! ^Chris
@LGUSASupport I've had this unit for a few weeks and have been praising how cool the lint trap design is. But a couple of days ago, for no apparent reason, I cannot remove the outer filter from the machine anymore. It feels like something is physically blocking it. I spent almost two hours with customer support and the best they could do was send me a link to this video that is completely unhelpful.
Hi there, we know you're looking for convenience, and that's what we're here to provide. Let's work together to get this lint filter cleared out. Please send us a private message on social media using the handle @LGUSSupport with the serial/model number and phone number. We'll be waiting to assist you. ~Tanisha
@@LGUSASupport Just spent another 59 minutes on a phone call (I called the support number before you replied here) after wasting two hours with your chat support earlier today and they're sending a technician who doesn't come for a week. What a tremendous waste of my time.
@@bengoldman my lint trap got stuck like this, turns out i didn't push the filter all the way through and click it into place so it was getting stuck on the front lip of the opening, had to take a screwdriver and push the filter forward to free it up. Did you ever get it fixed?
@@goodprettycheap433 The guy they sent basically pried it open with brute force. Something had been slightly misaligned, which seems like poor design if that can happen. But we've been extra careful and it seems to be working fine since.
Hi, there. Thank you for bringing this matter to our attention. We appreciate your feedback and want to ensure that our customers have the necessary information for the safe use and maintenance of our products. Regarding the requirement for 4" of space behind the unit for ventilation on the LG Smart Washer Dryer Combo, we take safety and proper usage seriously. This space is important to ensure proper airflow and prevent any potential overheating issues that may arise. We encourage all our customers to follow the manufacturer's guidelines and recommendations for installation and maintenance to ensure the longevity and optimal performance of their LG appliances. If you have any further questions or concerns, please do not hesitate to reach out to us on our social media platforms like Facebook and X @LGUSSupport. Thank you for your attention to this matter. ☺️ `Al
We understand your concern, and we appreciate your time in bringing this to our attention. Usually, the specific space requirements can be found in the owner's manual itself, which you can download from the LG website: www.lg.com/us/support/manuals-documents. Regarding your concern about the Fresh Care only cycle, we'll need you to reach out to us via private message on Facebook or @LGUSSupport, providing the model and serial number of your unit, as we'll look further into this and provide you with accurate assistance. `Al
Would like to run fresh care only without going through a complete cycle is there any way to do this? Also, when you want to just dry clothes a little more and you press the dry button it adds water to the tub is this normal?
LG designed the lint trap way better than GE did with their 2 in 1.
Will this machine alert you when the detergent needs to be refilled? Hard to tell when you're running low without disassembling the tray.
Certainly, Mr. Gooch! You can receive an alert directly on your smartphone! In order to do so, the appliance must be remotely enabled. Please see page 41 of the owner's manual for more details: spr.ly/6056wE5gI. ^Chris
@@LGUSASupport besides the smart phone alert, will the washing machine panel indicate no detergent as well?
Hi there! It should indicate that there is no detergent as well! ^Anthony
How to unclog drainage
Hi there! Our goal is to ensure your experience with maintaining your washer is top-notch by providing easy-to-follow steps for cleaning the drain pump filter. Please visit the following link for detailed instructions: www.lg.com/us/support/help-library/combo-unit-lint-issues--1337695812363. If you have issues opening the link, copy and paste it into a new browser tab. If you have any more questions or need personalized assistance, feel free to contact us via private message on social media at @LGUSSupport, including your contact information. We're here to help. ^Anthony
Add a bigger heat pump!
Hi there! As a continuously innovating company, we value your feedback! Please let us know more about your suggestion here: spr.ly/6059kYmZc. Every great feature in our appliances starts as an idea! ^Chris
@LGUSASupport I've had this unit for a few weeks and have been praising how cool the lint trap design is. But a couple of days ago, for no apparent reason, I cannot remove the outer filter from the machine anymore. It feels like something is physically blocking it. I spent almost two hours with customer support and the best they could do was send me a link to this video that is completely unhelpful.
Hi there, we know you're looking for convenience, and that's what we're here to provide. Let's work together to get this lint filter cleared out. Please send us a private message on social media using the handle @LGUSSupport with the serial/model number and phone number. We'll be waiting to assist you. ~Tanisha
@@LGUSASupport Just spent another 59 minutes on a phone call (I called the support number before you replied here) after wasting two hours with your chat support earlier today and they're sending a technician who doesn't come for a week. What a tremendous waste of my time.
@@bengoldman my lint trap got stuck like this, turns out i didn't push the filter all the way through and click it into place so it was getting stuck on the front lip of the opening, had to take a screwdriver and push the filter forward to free it up. Did you ever get it fixed?
@@goodprettycheap433 The guy they sent basically pried it open with brute force. Something had been slightly misaligned, which seems like poor design if that can happen. But we've been extra careful and it seems to be working fine since.
WARNING! lg requires 4 “ behind unit
Hi, there. Thank you for bringing this matter to our attention. We appreciate your feedback and want to ensure that our customers have the necessary information for the safe use and maintenance of our products.
Regarding the requirement for 4" of space behind the unit for ventilation on the LG Smart Washer Dryer Combo, we take safety and proper usage seriously. This space is important to ensure proper airflow and prevent any potential overheating issues that may arise.
We encourage all our customers to follow the manufacturer's guidelines and recommendations for installation and maintenance to ensure the longevity and optimal performance of their LG appliances.
If you have any further questions or concerns, please do not hesitate to reach out to us on our social media platforms like Facebook and X @LGUSSupport. Thank you for your attention to this matter. ☺️ `Al
I posted because when you are buying a unit and looking at the size it doesn’t list that it needs 4” behind and that makes a big difference.
We understand your concern, and we appreciate your time in bringing this to our attention. Usually, the specific space requirements can be found in the owner's manual itself, which you can download from the LG website: www.lg.com/us/support/manuals-documents.
Regarding your concern about the Fresh Care only cycle, we'll need you to reach out to us via private message on Facebook or @LGUSSupport, providing the model and serial number of your unit, as we'll look further into this and provide you with accurate assistance. `Al