I followed the instructions to set up alarms and notifications. The camera records alarm video but does not send the notification to the app. I checked the app and phone settings for notifications and everything is enabled. The firmware of the camera is 22.7.4 update says it is up to date. I also made sure the app is updated.
I'm using sh030 model, just today I unplug Sd card and All data stored in Laptop... All videos just play Few second whereas each video around 10min... From mobile I can preview whole 10min remotely.. Whats the reason actually...
Hi, 1. Whether someone turned off/on while recording 2. If the video file is too large, it will interrupt the start of another file, and there is no fixed time. 3. There is a problem with the SD card and the writing fails
Good day! I hope you could help me. I can't view my SH029 cameras using my SriHome app over the Internet when I am not at home. While I can view my SH024 cameras over the Internet when I am away. Why is this so? There is no problem with the setup (connection between Internet/modem-router/local network and SH029 is fine, in fact I have no problems accessing the SH029 through my local network). The internet connection at home is fine as well (using fast fiber connection). And the fact that I can access my SH024 cameras over the Internet when I am at another place proves that there is no problem with my home network and Internet connection. So I don't understand why I can't access my SH029 using my SriHome app via the Internet when I'm away from home. I hope you can help me out asap. Thanks!
Hi, I have a problem setting up a new sh028. It worked when connected to the router but then I factory reseted it, unplug it and insert the 4g sim and then plug it back in and now when I try to add it in the sriHome app it asks me for the wifi password instead of connect directly via the 4g sim. Any solution? Thank you very much!!
I bought this camera on 13/04/2022 and hardly worked after 5 years after repeated WIFI connect failure. Then next day on 14-04-2022 the camera stopped working and the reset option does not work at all. How can I rely on this camera. Moreover, there is no any nearby Service Centre. As per my knowledge there is only one centralized service centre for SRIHOME Company. I live in Guwahati, Assam.
Hello, sorry for the inconvenience caused to you. I'll try my best to help you out. You said that it was purchased on 13/04/2022, but you also mentioned that it will not be used for 5 years. I can't understand what you mean. Ignore this for now, please power on the camera, whether the camera will send out a beep sound waiting to be connected. If yes, open the network settings of the phone, find the WiFi from the camera, IPC_xxxxxxxx, and then go to connect. After the connection is successful, open the APP to add a camera, and then follow the prompts. Be careful not to place the camera too far from the router. will affect the connection.
Can the camera feed be accessed by a device that's not connected to the same wifi? For eg, how can I access the feed when I'm outside my house and the camera is connected to the home wifi.
@@srihomeipc2229 Hi, Thank you for your reply, I managed to set the camera up. I still have a few questions: 1. How do I set the camera up so that I can view it without having to be in the same wifi network as the camera? I don't stay at home all day and would like to access it from outside the network. 2. How do I make the camera record to the SD card 24/7, without the need for connecting the phone to the same wifi network? 3. How do I access the camera connection from my pc/through another device without the srihome app? I'd like to know the IP since it's an IP CAMERA and view the video directly on it. 4. The Sricam app says that the device ID is invalid whenever I try to login, even though the srihome app works fine. I tried scanning the QR but it still doesn't work. Looking forward to your reply, and thanks again.
@@asdgautam1476 1. You need to configure your camera to the Internet. Please click the link below to view the connection steps. 2. After connecting to the camera, open the recording settings, you can choose all-day recording or alarm recording. 3. If you purchased SH029, this camera does not support viewing on a computer. Only cameras with RJ45 network interface can be connected to the computer. 4. Newer versions of Sricam and SriHome cameras are not compatible with older versions of Sricam cameras. It cannot be used in the same APP, but can only be used in different APPs.
@@srihomeipc2229 Hi, thanks for the reply. 2. I did that, but it does not record anything. I toggled it on and off a couple of times, it is set to 24/7 recording now but the SD card's space is not filling up and the "remote recording" directory is empty. When I use the record button in the app,it only records it to my phone(ie. Local recording) and stops recording as soon as I close the app. Please help me fix this issue, I need it to record all footage and then keep overwriting it as soon as the SD card is filled up. 3. But it is an IP camera, right? I would like to navigate to its IP, port forward my router and view it from a web browser in my PC. Is it possible? Also, the srihome app does not allow me to export/share my captured screenshots and recordings to other devices. How do I achieve that? Thank you.
Hello, the camera adjustment pixel will return to the default value pixel, in order to prevent traffic loss. Keeping high pixels for a long time will consume a lot of data traffic. Considering the needs of most users, the default pixels will be restored after pixel modification. hope to understand
My camera works perfectly inside the home when I set it up on my mobile. However, when I fit it into the garage it does not work. Do I have to set it up again inside the garage?
Hello, your camera should be too far away from the router, and the WiFi signal is weak, causing the camera to not work. You can try to buy a camera with a network interface and connect it with a network cable.
Hi, dear guest! Which model did you buy? And did you inset the SD card? If not, it can not record. And you can enter the Setting and click the Video settings.If SD card not detected, you need to insert it again until detected.If it doesn't solve the problem ,please email to technical support . Technical support email account : support@sricam.com
Hello, the camera will automatically switch the infrared light at night. Or click Settings ---> Lamp Settings ---> Select Lighting Mode in the APP. Any problems with the camera can be contacted by email. support@sricam.com
Hello, 1. Please confirm whether the password is entered incorrectly, 2. Check whether the wifi network is 2.4Gwifi. 3. Check whether the distance between WIFI and the camera is too far, put the camera next to the wifi router and try to connect; 4. Please refer to the FAQ: www.sricam.com/article/id/031ee92b41cd4cceb759648e18737b08.html. 5. If the above operations still fail, try to use the AP hotspot connection, refer to the address: www.sricam.com/article/id/5a31da5a3bf544808d616b41a48a3d84.html
Try to use the AP hotspot to connect to the camera. The AP point is the camera ID. Operation reference: www.sricam.com/article/id/ffc6c0fe10db438d8d059367aabd11ca.html.
May be your wifi is not well. You can resert your camera and connect to your wifi again. Also you can contact with our technical staff by email support@sricam.com
The camera worked fine for about 2 two months, then all of sudden it can not connect it to application. I removed the device from the application and is it still can not connection. It was good camera while it lasted. The support page is terrible. The Worst camera I had so far. Definitely would not recommend.
Hello, because you have connected the camera, you just delete it from the program, it will not change the camera. You need to reset your camera to factory settings and then reconnect it. I sincerely apologize for the inconvenience caused to you.
Hello, Thank out for replying. I have already Delete the camera and tried to connect it lots of times but it will not connect to the wi-fi. My wi-fi is working fine so that is not the problem. It appears as if the camera does pickup the the qcode for my wi-fi. I have tried everything and it will not pick it up. I also tried the cameras hot AP, but it asking for password. I tried the suggest 12345678 password and that does not work, I tried 88888 (that is on the camera) and that does not work. I do not know what else to put as password since it will not take a blank password. It may be possible that this camera may be defective but there is no way to test it since it will not connect. As far as the warranty the seller is no longer on Ebay so that puts me at loss for price of the camera. At this stage I glad that you answer my question which is good customer support, but still if this issue can not be solve I would not a recommend a camera that lasts only two months and I do not think one else will.
@@turtleandson Hello, first of all I sincerely apologize for your troubles. I am so sorry. Could you please record a video of the whole process of you connecting our camera? I need to figure out what's wrong with it. Please contact us by mail. Email: support@sricam.com
I have post the video on my youtube channel since I do not know to publish them to this page. I had to make the vidoe into two parts since the camera fails to read the QR code which I had to enter manually. On the video the camera fails to read the QR code for the Wi-fi. It used to it, but it does not want to any more. If I press continue as shown on the second video it will not connect. Unfortunate there is no work around this issue and it may just as easy making a change in the software where the user can manually enter the wi-fi name (by passing the QR code). I think this is possible because with Kamtron camera I am able to do it and has me saves a lot of head aches. Also with the Kamtron camera I am able to connect directly to the router using an ethernet cable. This would be nice feature if the Sirhome camera would an ethernet connect port, unfortunate it does not.
@@turtleandson Hello, we have a lot of cameras that are connected using a network cable. It's just that the one you bought is WiFi-connected. If you need a camera connected by a network cable, you can click the link below to learn more. www.sricam.com/index.html
Actually I bought two camera relying that this Camera would work properly. But I am very much disappointed with this Camera. Local Purchase would have been the better smart option rather than shifting online.
Hello, 1. Please confirm whether the password is entered incorrectly, 2. Check whether the wifi network is 2.4Gwifi. 3. Check whether the distance between WIFI and the camera is too far, put the camera next to the wifi router and try to connect; 4. Please refer to the FAQ: www.sricam.com/article/id/031ee92b41cd4cceb759648e18737b08.html. 5. If the above operations still fail, try to use the AP hotspot connection, refer to the address: www.sricam.com/article/id/5a31da5a3bf544808d616b41a48a3d84.html
just bought SH029. how to set for more than 1 handphone? love the look. Tq
Yes. You can try to use the APP administrator sharing function. Reference: www.sricam.com/article/id/a1b861a6da284dc9bf4d368dbe5dc75b.html.
I followed the instructions to set up alarms and notifications. The camera records alarm video but does not send the notification to the app. I checked the app and phone settings for notifications and everything is enabled. The firmware of the camera is 22.7.4 update says it is up to date. I also made sure the app is updated.
Hi, please try to factory reset the camera and then reconnect the camera.
I'm using sh030 model, just today I unplug Sd card and All data stored in Laptop...
All videos just play Few second whereas each video around 10min...
From mobile I can preview whole 10min remotely..
Whats the reason actually...
Hi,
1. Whether someone turned off/on while recording
2. If the video file is too large, it will interrupt the start of another file, and there is no fixed time. 3. There is a problem with the SD card and the writing fails
Good day! I hope you could help me. I can't view my SH029 cameras using my SriHome app over the Internet when I am not at home. While I can view my SH024 cameras over the Internet when I am away. Why is this so?
There is no problem with the setup (connection between Internet/modem-router/local network and SH029 is fine, in fact I have no problems accessing the SH029 through my local network).
The internet connection at home is fine as well (using fast fiber connection).
And the fact that I can access my SH024 cameras over the Internet when I am at another place proves that there is no problem with my home network and Internet connection.
So I don't understand why I can't access my SH029 using my SriHome app via the Internet when I'm away from home.
I hope you can help me out asap. Thanks!
Hello, try to reset the camera. If you have any problems with the program, you can contact us by email. support@sricam.com.
Hi, I have a problem setting up a new sh028. It worked when connected to the router but then I factory reseted it, unplug it and insert the 4g sim and then plug it back in and now when I try to add it in the sriHome app it asks me for the wifi password instead of connect directly via the 4g sim. Any solution? Thank you very much!!
1. Please check whether 4G can connect to the Internet normally. Is the 2.4G plugged in backwards?
I bought this camera on 13/04/2022 and hardly worked after 5 years after repeated WIFI connect failure. Then next day on 14-04-2022 the camera stopped working and the reset option does not work at all. How can I rely on this camera. Moreover, there is no any nearby Service Centre. As per my knowledge there is only one centralized service centre for SRIHOME Company. I live in Guwahati, Assam.
Hello, sorry for the inconvenience caused to you.
I'll try my best to help you out.
You said that it was purchased on 13/04/2022, but you also mentioned that it will not be used for 5 years.
I can't understand what you mean.
Ignore this for now, please power on the camera, whether the camera will send out a beep sound waiting to be connected.
If yes, open the network settings of the phone, find the WiFi from the camera, IPC_xxxxxxxx, and then go to connect.
After the connection is successful, open the APP to add a camera, and then follow the prompts.
Be careful not to place the camera too far from the router.
will affect the connection.
Not 5 years it 5 hours
@@rakeshkalita9166 Hello, is there any sound when your camera is powered on? Can you find the camera's WiFi?
@@srihomeipc2229 wifi does not work wt all
Hello, if you have any questions about the program, you can contact us via email. support@sricam.com.
Can the camera feed be accessed by a device that's not connected to the same wifi? For eg, how can I access the feed when I'm outside my house and the camera is connected to the home wifi.
hi, that's OK. As long as the camera is connected to the Internet, you can use your mobile phone to view the surveillance images anytime, anywhere.
@@srihomeipc2229 Hi,
Thank you for your reply, I managed to set the camera up. I still have a few questions:
1. How do I set the camera up so that I can view it without having to be in the same wifi network as the camera? I don't stay at home all day and would like to access it from outside the network.
2. How do I make the camera record to the SD card 24/7, without the need for connecting the phone to the same wifi network?
3. How do I access the camera connection from my pc/through another device without the srihome app? I'd like to know the IP since it's an IP CAMERA and view the video directly on it.
4. The Sricam app says that the device ID is invalid whenever I try to login, even though the srihome app works fine. I tried scanning the QR but it still doesn't work.
Looking forward to your reply, and thanks again.
@@asdgautam1476 1. You need to configure your camera to the Internet. Please click the link below to view the connection steps.
2. After connecting to the camera, open the recording settings, you can choose all-day recording or alarm recording.
3. If you purchased SH029, this camera does not support viewing on a computer.
Only cameras with RJ45 network interface can be connected to the computer.
4. Newer versions of Sricam and SriHome cameras are not compatible with older versions of Sricam cameras. It cannot be used in the same APP, but can only be used in different APPs.
@@asdgautam1476 www.sricam.com/article/id/278e0ecc98ba4ac99f6f759840680e02.html
@@srihomeipc2229 Hi, thanks for the reply.
2. I did that, but it does not record anything. I toggled it on and off a couple of times, it is set to 24/7 recording now but the SD card's space is not filling up and the "remote recording" directory is empty. When I use the record button in the app,it only records it to my phone(ie. Local recording) and stops recording as soon as I close the app.
Please help me fix this issue, I need it to record all footage and then keep overwriting it as soon as the SD card is filled up.
3. But it is an IP camera, right? I would like to navigate to its IP, port forward my router and view it from a web browser in my PC. Is it possible?
Also, the srihome app does not allow me to export/share my captured screenshots and recordings to other devices. How do I achieve that?
Thank you.
Why doesn't resolution stay set to 1296P?
Hello, the camera adjustment pixel will return to the default value pixel, in order to prevent traffic loss. Keeping high pixels for a long time will consume a lot of data traffic. Considering the needs of most users, the default pixels will be restored after pixel modification. hope to understand
Your immediate reply and quick response would be highly appreciated.
Hello, if you have any questions about the program, you can contact us by email. support@sricam.com.
My camera works perfectly inside the home when I set it up on my mobile. However, when I fit it into the garage it does not work. Do I have to set it up again inside the garage?
Hello, your camera should be too far away from the router, and the WiFi signal is weak, causing the camera to not work. You can try to buy a camera with a network interface and connect it with a network cable.
@@srihomeipc2229 My same camera worked for full 5 months before, so your assessment is not correct
@@majorarvindretharekar8687 Hi, do you have separate WiFi in your garage?
@@srihomeipc2229 No it is the same home wifi
@@majorarvindretharekar8687 You can try resetting the camera and then reconfiguring the WiFi.
Check if WiFi can be searched in the garage.
What if the cctv AI capture movement of my neighbour walk in their premise area, does the alarm triggered?
Hello, if it is in the alarm area of the camera, it will trigger the alarm.
How do you set the time. I have two cameras, on one the time is correct, on the other it is 1999.
Hello, is your other camera not connected to the internet WiFi?
If the camera is not connected to the network, it cannot display the time normally.
Hi why does my cameras stop recording when I put my phone of or when I lock out
Hi, dear guest! Which model did you buy? And did you inset the SD card? If not, it can not record. And you can enter the Setting and click the Video settings.If SD card not detected, you need to insert it again until detected.If it doesn't solve the problem ,please email to technical support .
Technical support email account : support@sricam.com
How to view on laptop using ip or app? Pls waiting for your answer
Hello, because this is a camera connected by WiFi, it is not supported to use on a computer.
being trying for almost an hour and it keeps telling me it can not connetc wifi through QR to try again after resetting the camera
Sir,which kind of product do you use?Is it the NVR Kit?
@@srihomeipc2229 the camera looks just like the camera in the video the box says sh029
@@silva_gabby Sir, you can leave your email and our after-sales service will contact you via email.
Ys same to me
Hello, if you have any questions about the program, you can contact us via email. support@sricam.com.
what is the difference with the sho 24
First of all, 024 can be connected with a network cable, which will be more stable.
Second, the appearance is different.
Hello, if i lost the verification code for my camera, what can i do?
Hi, try to use AP hotspot connection. Reference address: www.sricam.com/article/id/5a31da5a3bf544808d616b41a48a3d84.html
can view 360°???
360°？No, this type of camera is generally only 90° to 110°.
Srihome camera ka barcode loos ho gsya to kaise chslu kare camera
Please try to use AP hotspot to connect the camera. Reference: www.sricam.com/article/id/86893fe352324274a2d06304b26d4b01.html
Can I connect this same cctv camera sh029 to 5g Wi-Fi plszz reply
Hello,
Currently our cameras with more than 4 megapixels are supported.
But SH029 is currently not supported.
Cómo logro ponerla a color de noche?
Hello, the camera will automatically switch the infrared light at night. Or click Settings ---> Lamp Settings ---> Select Lighting Mode in the APP. Any problems with the camera can be contacted by email. support@sricam.com
Hi, I lost the password to my camera. How can I reset it?
Hello, please reset the camera to factory settings, and then use the default password 888888 to reconnect the camera.
Cant connect to wifi what to do?
Hello, 1. Please confirm whether the password is entered incorrectly, 2. Check whether the wifi network is 2.4Gwifi. 3. Check whether the distance between WIFI and the camera is too far, put the camera next to the wifi router and try to connect; 4. Please refer to the FAQ: www.sricam.com/article/id/031ee92b41cd4cceb759648e18737b08.html. 5. If the above operations still fail, try to use the AP hotspot connection, refer to the address: www.sricam.com/article/id/5a31da5a3bf544808d616b41a48a3d84.html
Hello sir device id missing helpme
Try to use the AP hotspot to connect to the camera. The AP point is the camera ID. Operation reference: www.sricam.com/article/id/ffc6c0fe10db438d8d059367aabd11ca.html.
No me deja colocar la contraseña
May be your wifi is not well. You can resert your camera and connect to your wifi again. Also you can contact with our technical staff by email support@sricam.com
The camera worked fine for about 2 two months, then all of sudden it can not connect it to application. I removed the device from the application and is it still can not connection. It was good camera while it lasted. The support page is terrible. The Worst camera I had so far. Definitely would not recommend.
Hello, because you have connected the camera, you just delete it from the program, it will not change the camera.
You need to reset your camera to factory settings and then reconnect it.
I sincerely apologize for the inconvenience caused to you.
Hello, Thank out for replying. I have already Delete the camera and tried to connect it lots of times but it will not connect to the wi-fi. My wi-fi is working fine so that is not the problem. It appears as if the camera does pickup the the qcode for my wi-fi. I have tried everything and it will not pick it up. I also tried the cameras hot AP, but it asking for password. I tried the suggest 12345678 password and that does not work, I tried 88888 (that is on the camera) and that does not work. I do not know what else to put as password since it will not take a blank password. It may be possible that this camera may be defective but there is no way to test it since it will not connect. As far as the warranty the seller is no longer on Ebay so that puts me at loss for price of the camera. At this stage I glad that you answer my question which is good customer support, but still if this issue can not be solve I would not a recommend a camera that lasts only two months and I do not think one else will.
@@turtleandson Hello, first of all I sincerely apologize for your troubles.
I am so sorry.
Could you please record a video of the whole process of you connecting our camera?
I need to figure out what's wrong with it.
Please contact us by mail.
Email: support@sricam.com
I have post the video on my youtube channel since I do not know to publish them to this page. I had to make the vidoe into two parts since the camera fails to read the QR code which I had to enter manually. On the video the camera fails to read the QR code for the Wi-fi. It used to it, but it does not want to any more. If I press continue as shown on the second video it will not connect. Unfortunate there is no work around this issue and it may just as easy making a change in the software where the user can manually enter the wi-fi name (by passing the QR code). I think this is possible because with Kamtron camera I am able to do it and has me saves a lot of head aches. Also with the Kamtron camera I am able to connect directly to the router using an ethernet cable. This would be nice feature if the Sirhome camera would an ethernet connect port, unfortunate it does not.
@@turtleandson Hello, we have a lot of cameras that are connected using a network cable.
It's just that the one you bought is WiFi-connected.
If you need a camera connected by a network cable, you can click the link below to learn more.
www.sricam.com/index.html
Actually I bought two camera relying that this Camera would work properly. But I am very much disappointed with this Camera. Local Purchase would have been the better smart option rather than shifting online.
Hello, if you have any questions about the program, you can contact us by email. support@sricam.com.
Cant connect to wifi what to do?
Hello, 1. Please confirm whether the password is entered incorrectly, 2. Check whether the wifi network is 2.4Gwifi. 3. Check whether the distance between WIFI and the camera is too far, put the camera next to the wifi router and try to connect; 4. Please refer to the FAQ: www.sricam.com/article/id/031ee92b41cd4cceb759648e18737b08.html. 5. If the above operations still fail, try to use the AP hotspot connection, refer to the address: www.sricam.com/article/id/5a31da5a3bf544808d616b41a48a3d84.html