7 year old Ellie Hankins from Northamptonshire who bravely called 999 after she couldn’t wake her mum up has been presented with a Laverick Award for her courage.
Em Whit There are many American dispatchers who perform their job calmly and effectively. Comparing the two, especially when one country has six times as many people as the other, isn’t exactly fair.
squares4u of course there are- but most shown on the media are not. and that is not because there is some evil conspiracy to paint them in a bad way- it’s probably just due to the way in which they’ve been trained. comparing the two, however, isn’t unfair. they’re both western and developed countries. and the population difference isn’t an explanation as to why American dispatchers sound far more apathetic.
Ev Wo im sorry? it’s not as though ‘the media’ is a large conspirator organisation. the media refers to an entire group of organisations- all information you gather is from a media outlet. some are more trustworthy than others. this is not a video that is pushing an agenda- it’s just a video of a dispatcher’s call that has been uploaded to a *type* of media. you can see a clear difference between the tone and empathy of America and British dispatchers. this isn’t completely definite but, most that are visible to us are this way. would you like to show me a source of information that proves statistically that American dispatchers are more likely to be empathetic then British ones? but wait. you would have to look at a some type media outlet to gather that information.
I'm really impressed how The UK dispatchers speak warmly.and calmly to the children who call in The United States I've heard some dispatchers show disrespect to the callers this career is a calling not a mere job
I remember a call where a young girl was panicked because her dad died and her mom was dying and she was trying to give the address, but the disbatcher didn't have time for a child and wanted to speak to the dad, who, need I remind you, was DEAD
@@otterpopgames9824 omg !!!!!!!!! Is like that story of the woman dying and the dispacher blame her for her stupidity of drivin in water .... she even say sorry crying , how horrible must be that the last words you heard before drowing were that is your fault cuz you are dumb instead of dont worry help is the the way EVEN IF IS A LIE
I think the difference is in the UK we take our emergency services very seriously. Mainly because we have free health care so people's first thought when someone's life is in danger, isn't money. Also, I don't know what the requirements are in the US to become a dispatcher, but in the UK you can't just walk-in and get the job; it requires serious training and complaints aren't taken lightly at all. Every interaction I've had with emergency services, mainly ambulance drivers, was wonderful. Care and consideration was always present and they never make you feel horrible for calling.
@@snikrdoodls14 I don't believe how the healthcare system works has anything to do with how bad the dispatchers are. I don't know what training they get. From what I have seen on UA-cam, nothing much happens to them when they perform poorly.
Not even at 29 would I be this calm during a phonecall. I mean, I've studied for this kind of stuff, I've had my First Aid diploma's and everything. Still, my voice would probably go: wHHAHHEHLoOw? heLLoooOOEOoooW? HEEEEELLEP!'
@@chrisbodum3621 Well they've done that twice before, I've helped other people perfectly fine. But as soon as it's your own mother or father, I don't think I'll be able to stay calm.
@@Widdekuu91 Well, imagine some worst case scenarios. Picture one in your mind and do this just before you go through the next twenty doors you are about to walk through, wherever those doors might be. And imagine what the right response would be. It's most unlikely that you will ever see that worst case scenario play out, but you will have planned for it twenty times before. So walk tall, and know that you can be a great human being again. And _you_ _can_ _be_ _that_, time after time after time.
OMG the dispatcher's are amazing compared to American dispatcher's. I was dying and had a 911 dispatcher tell me to stop being a drama queen, the EMTs sent acted the same way and were telling me how they were going to let me lose consciousness to teach me a lesson. They even stopped to help a person hit by a car, while one was out of the ambulance helping that person I told the one with me to try doing her job and take my vital signs and I won I was right I was dying my BP was 23 / 38 I should not have been conscious I was barely alive, I died on the way to the er and they managed to bring me back. All because a dispatcher decided she knew what was wrong and I was wasting people's time with my panic attack.........
It's not "brave" it's what we were taught to do as kids if there was an emergency. Kids panic when they don't know what to do, teach them to call for help and they might be a bit nervous but they will do it and follow a dispatcher's instructions as long as the dispatcher is as calm as our 999 dispatchers always are.
UK dispatcher: (oh I'm talking to a child I better adjust) "okay sweety" meanwhile in America "WHERE YOU AT? WHERE YOU AT!? HUH WHERE YOU AT, TELL ME WHERE YOU AT" stares at screen and wonders how the fuck our incredibly stressed out 999 operators our the better of the two
The difference between the UK dispatchers and American is unbelievable. They really need to learn a thing or two from our service.
agreed
Em Whit There are many American dispatchers who perform their job calmly and effectively. Comparing the two, especially when one country has six times as many people as the other, isn’t exactly fair.
squares4u of course there are- but most shown on the media are not. and that is not because there is some evil conspiracy to paint them in a bad way- it’s probably just due to the way in which they’ve been trained. comparing the two, however, isn’t unfair. they’re both western and developed countries. and the population difference isn’t an explanation as to why American dispatchers sound far more apathetic.
Daisy Bradford “but most shown on the media are not” please don’t base your opinion on what you only see on “the media” thanks...
Ev Wo im sorry? it’s not as though ‘the media’ is a large conspirator organisation. the media refers to an entire group of organisations- all information you gather is from a media outlet. some are more trustworthy than others. this is not a video that is pushing an agenda- it’s just a video of a dispatcher’s call that has been uploaded to a *type* of media. you can see a clear difference between the tone and empathy of America and British dispatchers. this isn’t completely definite but, most that are visible to us are this way. would you like to show me a source of information that proves statistically that American dispatchers are more likely to be empathetic then British ones? but wait. you would have to look at a some type media outlet to gather that information.
I love how the dispatcher changes her tone when she finds out shes dealing w a child.
I feel like im between them while they talk 😂
because of stereo
yeah it feels weird
We're you wearing them ur headphones??
I'm really impressed how The UK dispatchers speak warmly.and calmly to the children who call
in The United States I've heard some dispatchers show disrespect to the callers
this career is a calling not a mere job
I remember a call where a young girl was panicked because her dad died and her mom was dying and she was trying to give the address, but the disbatcher didn't have time for a child and wanted to speak to the dad, who, need I remind you, was DEAD
@@otterpopgames9824 omg !!!!!!!!! Is like that story of the woman dying and the dispacher blame her for her stupidity of drivin in water .... she even say sorry crying , how horrible must be that the last words you heard before drowing were that is your fault cuz you are dumb instead of dont worry help is the the way EVEN IF IS A LIE
I think the difference is in the UK we take our emergency services very seriously. Mainly because we have free health care so people's first thought when someone's life is in danger, isn't money. Also, I don't know what the requirements are in the US to become a dispatcher, but in the UK you can't just walk-in and get the job; it requires serious training and complaints aren't taken lightly at all. Every interaction I've had with emergency services, mainly ambulance drivers, was wonderful. Care and consideration was always present and they never make you feel horrible for calling.
@@snikrdoodls14 I don't believe how the healthcare system works has anything to do with how bad the dispatchers are. I don't know what training they get. From what I have seen on UA-cam, nothing much happens to them when they perform poorly.
Not even at 29 would I be this calm during a phonecall.
I mean, I've studied for this kind of stuff, I've had my First Aid diploma's and everything.
Still, my voice would probably go: wHHAHHEHLoOw? heLLoooOOEOoooW? HEEEEELLEP!'
I'm sure your studies and diplomas will prove their worth in a situation where *you* _can_ make a difference,
@@chrisbodum3621 Well they've done that twice before, I've helped other people perfectly fine.
But as soon as it's your own mother or father, I don't think I'll be able to stay calm.
@@Widdekuu91 Well, imagine some worst case scenarios. Picture one in your mind and do this just before you go through the next twenty doors you are about to walk through, wherever those doors might be. And imagine what the right response would be.
It's most unlikely that you will ever see that worst case scenario play out, but you will have planned for it twenty times before.
So walk tall, and know that you can be a great human being again. And _you_ _can_ _be_ _that_, time after time after time.
@@chrisbodum3621 Thanks for your kind words. I will try and figure out a proper way to practice it in my mind. Thanks again, have a good week!
7 year old has better grammar than every adult i know
From America I agree with you 100%
OMG the dispatcher's are amazing compared to American dispatcher's. I was dying and had a 911 dispatcher tell me to stop being a drama queen, the EMTs sent acted the same way and were telling me how they were going to let me lose consciousness to teach me a lesson. They even stopped to help a person hit by a car, while one was out of the ambulance helping that person I told the one with me to try doing her job and take my vital signs and I won I was right I was dying my BP was 23 / 38 I should not have been conscious I was barely alive, I died on the way to the er and they managed to bring me back. All because a dispatcher decided she knew what was wrong and I was wasting people's time with my panic attack.........
This would 100% be me - surviving purely out of spite.
What a brave little girl to call emergency services to help her mom
It's not "brave" it's what we were taught to do as kids if there was an emergency. Kids panic when they don't know what to do, teach them to call for help and they might be a bit nervous but they will do it and follow a dispatcher's instructions as long as the dispatcher is as calm as our 999 dispatchers always are.
Americans should try dialing 999 for better emergency service
I like this, but my ears can't really take the constant change of audio channels...
UK dispatcher: (oh I'm talking to a child I better adjust) "okay sweety"
meanwhile in America
"WHERE YOU AT? WHERE YOU AT!? HUH WHERE YOU AT, TELL ME WHERE YOU AT"
stares at screen and wonders how the fuck our incredibly stressed out 999 operators our the better of the two
I've just heard this same dispatcher deal with a little 5 yr old called Emily.
Not the same dispatcher
To be honest, I think that's universal "healthcare voice" half of my female colleagues sound bloody same on the phone 🤣🤣
@@mintCAT666 Literally, that's my exact phone voice lol
What was she doing before she was ill
just so quickly. I think ima just call 999 when someone is breaking in my house
Only 4 people
dont ad the zoom on the text pleast its annoying to read.
US dispatchers would just hang up on the kids.