B2 English Call Center Training • Communicating Proactive Steps to Customers

🚀 Are you ready to boost your confidence and fluency for call center roles?
🚀 Do you want to sound more natural and fluent in your calls to improve customer satisfaction?
Want to boost your call center skills and learn how to transmit confidence and assurance to your customers? In this training video, our expert coach teaches how to use the phrase: Let me go ahead + Verb Base Form to communicate proactive steps effectively! 💬
📞 Example Phrases:
Let me go ahead and troubleshoot the internet.
Let me go ahead and run some system diagnostics.
Let me go ahead and verify the coverage in your area.
These examples are essential for troubleshooting scenarios, but you can apply them across various call center campaigns! This video is perfect for B2-level English learners looking to level up their customer service game.
🎯 Learn how to proactively communicate with customers
Improve your assurance of help techniques.
💼 Get real-world, applicable examples you can start using today
💡 Want to train with us? Text us at WhatsApp [phone] to join our live Zoom training sessions and become a call center pro!
Don’t forget to subscribe to our channel for more awesome call center training content! 🎬
#CallCenterTraining #CustomerService #AssuranceOfHelp #B2English #ProactiveCommunication #Troubleshooting #CustomerConfidence #LearnEnglish #CallCenterSkills

[@andresdon5118]

In which country and city is this education? Very good

[@InglesparaHispanosAcadenia]

Hi! Greetings!
The Academy is in Guatemala, central america. But, the course is Online.
Go ye therefore, and teach all nations. - Matthew 28:20

[@excellencelanguagefacilita8636]

🎉Thank you for commenting and watching!
We are from Guatemala city. 🇬🇹
That's in central America.
But, we are an online academy. We have students from all over the world. 🌎

[@williammalignus2575]

That's cool!

[@datecuenta6454]

Outages= downtime or no service.

[@excellencelanguagefacilita8636]

🎉Thanks for commenting and watching!

[@juliootamendi859]

How can I get in your academy?

[@excellencelanguagefacilita8636]

🎉That's a great question! What exactly is the purpose of your English classes?

[@samuelmendez649]

I'd also like to join the group

[@excellencelanguagefacilita8636]

​@@samuelmendez649🎉Cool!
What exactly would be the purpose of your class?

[@datecuenta6454]

Hey teacher please send the material please.

[@excellencelanguagefacilita8636]

Why not? Let's go ahead!
Just answer to this comment explaining why you want the materials, and we'll send a full PDF for free. 🎉

[@datecuenta6454]

@@excellencelanguagefacilita8636 I want the full material , because I think it will useful for me , I'm about to going to a job interview I want be ready . I also want to say thank say thank you in advance due to the work you have been doing , can say since I came across to your channel I understood what costumer service look like.