Frame Flex FIX? Camping World Challenges RV Industry, T-Mobile Pauses "Away" Plan, and More
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- Опубліковано 4 лип 2024
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In this episode, the RV Industry has gathered at the annual Power Breakfast held by@rvbusiness , with some fireworks from Camping World CEO Marcus Lemonis, and the release of the annual North American Camping Report from @koacampgrounds . Plus, Grand Design is extending its frame warranty retroactively in the wake of "frame flex" issues, and T-Mobile is pausing their transition from the "Home" to the "Away" plan for travelers.
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Grand Design's original strategy of ignoring the problem and hoping it would go away didn't work.
It’s a “warranty” so who knows if they actually fix it or just make their customers go through the bureaucracratic mess they call “customer service”.
I was looking at a grand design toy hauler, not anymore. 10 year warranty says something,
Finally! Lemonis uttering a true sentence - "I'm probably still public enemy number one".
LETS CONTINUE TO MAKE IT CLEAR…. THIS 5 YEAR WARRANTY IS ONLY FOR FIRST TIME OWNERS. IT SAYS NOTHING ABOUT HELPING SUBSEQUENT OWNERS.
Several of the RV manufacturers today think we’re stupid. We’re blue collar, white collar and everything in between. They act as if we’re too dumb to know when we’ve been ripped off. That we’re too lazy to do anything about it. I’m looking at you GD & Camping World (two companies I’ll never do business with).
there is a huge number of non mechanical/diy types buying trailers now ...... they don't understand that you need either a fat wallet or fat skill set to own an rv
“‘Meets industry standards” - basically we know it’s 💩, but everyone is 💩 so that’s fine. It’s fine. Just fine. Just shows how bad the industry is - chasing profits, compromising quality.
Standards? The industry has standards?
That's the reason for the "third-party" structural engineering firm. To whatever extent they are actually using one that has licensed PE's assigned to the issue, the reason they would do so is because there are no in-house structural engineers to appeal to or work with. These units tend to be designed by CAD people working with product managers and Lippert or other suppliers are then contracted to build what the manufacturer wants, not what an engineer has specified. It is completely different than the automotive and other vehicle industries. The RV industry even refers to design-related employees as "engineer" who do not have engineering degrees and have not passed the professional boards / licensing requirements with the state. The states where the manufacturers are should really crack down on those types of practices, as should the FTC federally.
Exactly. First, is "industry standards" for RVs even a thing? Ask them to point to the standards document. Second, are such nebulous, self-imposed "standards" sufficient to ensure quality and safety?
@@tedwalford7615 They will say yes and point to the RVIA code. They would like for consumers to imagine that this has some relation to professional codes like those applied to residential construction (IRC). However, it would only be related if the IRC was controlled by homebuilders themselves and was stripped of anything that they really didn’t want to be required to do.
Jayco isn’t-any-my 2022 Jayco pinnacle has spent the last 2 summers at dealers getting repaired now I had to leave it in Nebraska Jayco told me they were Extending my warranty then told me no the customer service miss represented that Jayco were the service ends as soon as they get paid this isn’t my first fifth wheel but it is definitely the worst
This abject lack of build quality and spineless commitment to the customers is EXACTLY THE REASON why I am holding off getting back into RVing!
Marcus is living in a dream world. At one time the wife and I were considering purchasing an Keystone Alpine 5th wheel from CW but after we did a bit of research found that their reputation for service was terrible. The local CW has a BBB rating of F with many unresolved service complaints. So he needs to clean-up his own house before anyone will take him seriously.
Not to mention he said F off to probably more than half of the customers that would go there when he told Trump supporters not to bother going in to his stores. My 4 family members who have RVs will never spend a penny in his stores.
“Overrating their quality” is so true! We can’t be so quick to think a manufacturer is the best - we’re seeing it with Brinkley; let the new kid prove himself.
The thing that will be difficult is proving the defected frame under warranty is a result of the manufacturer and not the owner. This was purely a late response that I suspect will just be a headache.
B.S.. Grand Design and Lippert have been pointing their fingers back and forth and the dealership representing the products they prefer to carry leaving the consumer without any support. The dealerships should cover the warranty for their customers and they need to bill the manufacturer. Same as automotive industry.
I have been to a couple of rv seminars......this is par for the course. on guy asked Dexter should I jack my trailer by the axle or frame......Dexter said never us a jack on the axle. next seminar he asked lippert if he could jack up the trailer on the frame they said no use the axle.
doh
I agree with several other comments: RVs are not engineered; they are just designed and built. Big difference. Owners/investors do not deserve profits that derive from bad decision-making and poor business practices. Quality and honesty are good business, albeit they require a long-term view.
The only thing these manufacturers have been concerned about is their getting the CHEAPEST COST frame they can possibly get away with. That's it!! PERIOD.
Why not build it stronger & enjoy RV purchasers Bragging about how great their rig is. Word of mouth makes more sales.......
WORK SMARTER,
NOT HARDER. ❤
Jason I purchased a 2012 Open Range They had frame issues about that time also. Fortunately, I never experienced this issue, but some of our forum members did. The open Range forum was not owned or sponsored by Open Range.so it was easy to share information between members. I will say most members were happy but the ones who had frame issues were not. I said all of that to say Lippert supplied their frames and the welds that some of the members shared on the forum were really bad. In the trades world they would call them bubble gum or maybe popcorn. welds. I've seen Videos of frame fails that were blamed on the owner because of the hitch and they used or on unapproved sway bars. When you buy a camper and you find out that the hitch you purchased was not approved after you have a frame issue then I think it is still on the manufacturer for not issuing an approved list of aftermarket products.
Thank you Jason for telling of this news and information on the flex frame. Camping. World challenges, Rv. Industry, and T-mobile. And more! I love when you tell of news and give information.
I think we need more RVs to be looked at critically to make the units better and safer.
They need to go to 1/4" steel an not 3/16 " That would fix the problem. Plus great work man ship.
So agree!!!! (Wife of a Rig Welder)....
That's probably a 25% increase in weight. Gonna need a semi pull it.
@@chrisfoxwell4128and? that means you will need a truck to do a truck job and eliminate the 1/2 ton marketed trailers
@@jerrygundrum1 , 1 tons would be close to eliminated. The problem isn't necessarily the thickness of the steel. They're trying to get by with less bracing and lighter weight shapes.
@@chrisfoxwell4128 they need to stop marketing lightweight to full timers. These FT people cram so much into these RVs (not saying it's their fault - marketing to them). If they want to live in it, fine. But if they travel in it, cut back on what they carry/install and where they go - i.e., off road and desert camping with tons of gear on these frames.
Demand and quick output got in the way of quality, cost and value. Now the newer RVs are overpriced, under designed, overloaded and cheaply appointed (where is the real wood, strong welds, quality control, integrity and customer service?). Gone to the bank ...
At a certain point, it becomes worthwhile to put a matchbox sized data logger on the chassis, and record any high-g events, that might reflect abuse from speeds and roads and overloading. Or, simple solid crush guages that would show and overstressed (shocked) frames.
This is all off-the-shelf old engineering, not expensive, not rocket science. And doesn't track you, just the slams on the frames. 6:16
Great video. Thanks Jason!
i think the problem is across the industry. training training training! the consumer, the sales team and the personnel that are walking you through the rig. a lot if the issues could be solved early…but that may mean a dealership wouldn’t sell quite as many. and it is always about the dollar
Airstream has a growing problem with “front end separation” where the body begins to break away from the frame. Makes me wonder how much of this is due to frame flexing as well since Lippert is making the frames for late model Airstreams.
The US RV industry seems to be stuck in the 1950's or 60's. Many other industries haveadopted new methods and technology in the last 40 years. But that would require gross changes, to make grossly overdue improvements.
I WISH they were 'stuck in the '50s'. There wasn't as much overpriced JUNK then and the designs were simpler.
Good report.
Terrific thorough report, thanks!
Jason, great job assessing the Grand Design response. My guess is no one there was alive for the Tylenol poisonings…for at least 2 decades, that was the case study in how to respond to a crisis. I am guessing their PR agency gave good advice and they chose to ignore it. Textbook example of corporate hubris.
The frame on a trailer, same as the frame on my old Class C Lazy Daze, should never break -- no matter how often used on paved, gravel, or dirt roads.
Marcus LaMyAss talks about improving the RV industry: Here’s a tip for ya Marcus-close Camping World and quit ripping off customers!!!!!
Good information
Aye yes...........extend the warranty on the frames. That is a straight forward Marketing move . Rv manufacturers are notorious for agreeing to pay for a warranty repair; then, not honor the total amount. Warranty shops are hard to find in general, so go figure how is the customer going to get frame issues diagnosed fixed. Dealers are not equipped to fix frames. That being said, is there a service network setup with Grand Design to check and repair frames??
Been watching you for years! Your coverage keeps getting better. I hope you are enjoying it!
Thank you so much!!
Excellent video
Thank you very much!
One of the questions that clearly needs to be asked is, who is design responsible? In most industries, the product owner is design responsible. If Lippert made the frame to a design they were given and the product was tested to those specifications then Grand Design is the design responsible party as they made the specifications. To many questions that I feel none of us will ever know the answers to.
But GD should only design the RV and NOT specify the frame design. It's up to Lippert to take GD's RV design (including weights and their distributions and variances) and then ENGINEER a frame product that supports those design specs and maximums.
@@tedwalford7615 In most cases that would be true if that is what they were hired for. But without the contract we do not know. All I know (which is not much) is that Lippert labels themselves as a "Manufacture" not as an "Engineering co.". GD by designing the RV designed the specifications unless Lippert was hired to do the engineering. Just as a frame of reference, If CAT, John Deere, GM or Ford design a copoint to fit on there product, they are design responsible. The only time the manufacture is liable is if they failed to meet the design specifications.
Yes. You do not know. That part, at least you got right.
I surely would not buy a Grand Design. Nope. I’ve seen the videos on the damage and the poor repairs. Marcus has good point but probably….no definitely fell on deaf ears 😂 KOA needs to lower some prices 😮 man they are EXPENSIVE.
simple fix for overpriced KOA is take your money else where. if demand drops so will the price
@@jerrygundrum1 absolutely.
'Exceeds industry standards'... what? There are none.
We had an Alliance toyhauler that was a nightmare but Alliance did the right thing. We now have a brand new Alliance and could not be happier.
Let’s be honest the roadways in the country are not maintained either. And I think that the suspension on all these campers can’t handle the rough roadways either.
They make these things much too heavy. And simply not strong enough.
@@kevinbarry71 When Grand Design tells Lippert they want lighter/cheaper frames, no they won't survive on our roads. Their build quality is horrible and everyone now knows this.
They are responsible for designing and engineering the trailer for the roads. Stop blaming the roads.
So, the products are not “fit for purpose.” You have to build an RV to function on the roads that exist, not the roads we wish existed.
We’re not perfect but we’re pretty Damn F’n close. That’s funny that guy is on drugs.
When you wield the kind of cash Lemonis does, you can make your world as perfect as you like.
@@The-Bankster or at least he can fake it with all his money and pay off those to go away who don't contribute to his little fake world. 😡
Me and my wife went on a 2500 mile trip with our 28 ft travel trailer it is a 2022, and found thatwe had wall panels come loose and the refigerator screws all came out and the microwave came unpluged ,we tow with a F250 powerstroke and do not tow over 70 mph, I just think the newer rv,s do not hod up as well and you have to be able to fix these problems yourself, we have been at this for 25 plus years and had 5 trlrs 1 was fifthwheel ,we travel once a month and do it all year every year, Thank you for all your information it helps greatly, smithandthstrvadentures
Hi Jason - Just FYI - we were able to order and have received our T-Mobile away plan. They are actually doing it as a limited release based on your address for shipping. BTW - It works great and as we are already T-Mobile customers it came it at $150 a month.
I was impressed with t-mobile's aggressive home internet marketing strategy in my community and became an early adopter as my first t-mobile experience. Other providers have now entered the home internet market to directly compete with and even under cut T-mobile pricing in that segment. That said, I can pay $50 a month if I stay home, but I've got to pony up $150/month if I hit the road, for the same level of service ? Yeah NO. No justification to TRIPLE the price other than to gouge the customer. Yes, I'd be willing to pay more for Mobile service, but not triple. Good Riddance.
The IRS accepts my Sprinter Camper as a second home. I have Starkink, not T Mobile but if I did, I'd argue that point.
I understand all the problems with frames and grand design and lippert. I was curious about where all the materials for the frames came from and started looking for it. So far i have not been able to find out where.
I did find that this is not a new problem with frames and has been around for along time about 2009 starting with heartland campers. IMO yes the frames are not built correctly, but ive also noticed that every few years something happens and another manufacturer has problems with their product. Its happened with keystone, heartland, jayco etc. And customer service for these companies are also sub par. No i would not buy a 5th wheel, but have bought grand design and very happy
Not surprised it a Lippert frame. I don’t have Grand Design, but my frame is a Lippert. They did a horrible job coating and painting it. If it wasn’t for the mechanic at my Dealership, my RV manufacturer said, they don’t warranty environmental problems (Rust). But you could absolutely clearly see where Lippert did not entirely coat and paint my frame. So the exposed non-coated frame rusted. I really thank the mechanic that wrote up my RV warranty . He blatantly said; you can see where the manufacturer missed coating my frame. It was written very well.
That said, with other RV headaches, this my last RV. I just can’t trust the manufacturer. I just can’t trust if i will win the warranty battle. I will note, my adult children and relatives know to not buy nobody’s RV. Train, Plane Hotel is the way to go now. Manufacturing did this to themselves.
I also tired of people fully blaming the assembly line technicians. No!!! It is Quality Control that lets the problems go by. And Quality Control is led by…….you guessed it, the upper management. Greed is their motivator.
Great presentation tonight.
It's a shared responsibility, though. GD (or other) should refuse to accept a shoddy product from Lippert (or anyone). But first they need to confirm that their specifications to Lippert are complete and are contractually binding.
@tedwalford7615
I agree lippert & manufacturers have responsibility.
New sub here! Glad I found your channel
Welcome!!
Oooo, how 'bout Campung World writing contracts that don't swindle their customers? He's got a nerve!
Northwoods & Outdoor RV Manufacturing has not experienced these issues with frame flex.
They have their own problems.
I'm currently in the market for a 22-24 travel trailer.. this will be my very first one.. the 2 I like the most are the Jayco Jay Feather 19MRK and the 17MKE from Grand Design.. I know the frame flex issues are with the solitude and momentum 5th wheels but I'm weary of anything with a LIppert frame.. The Jayco has the BAL Norco frame with huckbolts while the 17MKE has the welded lippert frame.. Your thoughts please? I knew to this endeavor..
It’s not limited to just frame flex. Look at the I-Beam web immediately above the spring hangers. Have had excessive cracking on two Lippert frames. One under an Open Range and a second under our 2020 GD Solitude. In the end the companies took care of the issues but only after 6-months of fighting and a loss of two seasons.
And the leaf springs.
This kind of issue is NOT NEW. I was part of a frame issue class action lawsuit with Weekend Warrior/Zieman trailers back in the early 2000s. Court in California authorized a class settlement (against my input to the court), we were all supposed to take our trailers back to one of 2 Weekend Warrior factories for a 'prophylactic fix'. Less than a month before that was all supposed to start, the owner of Weekend Warrior, Mark Warmoth, liquidated the company, leaving thousands of us holding the bag with defective trailers. I sure hope Grand Design can't do what Mark Warmouth & Weekend Warrior were allowed to do. I ended up having to take a $10k loss to get rid of my defective trailer.
Okay Marcus,. My 2023 RV has been at camping world for 8 weeks for a slide motor replacement.
As someone who has been using the Tmobile home plan since it was in BETA I can assure you it is unlimited and has never been throttled. I travel to 2 locations for 6 months each most every year. My hope is that they can just allow an address change for those periods. I can see that if you are mobile 100% of the time it is going to be an issue.
I wasn't really referring to that plan when I was talking about CS reps - we get a lot of people telling us cell stores told them their phone's hotspot data is "unlimited." Apologies it wasn't clearer.
Grand Design’s biggest sin is proving they’re really no different than the other major manufacturers.
Selling a million units and year.. how many RVs should each household have? Or are they making them nit to last?
They had to do something.
I would still not buy a Grand Designs 5th wheel. Honestly this problem has made me rethink moving up to a 5th wheel.
Consolidation never good for an industry. Especially for the comsumer.
That camping world guy is full of it.
The problem and the solution both involve the GD/Lippert relationship. Both must be honest with each other. GD must communicate fully the anticipated load factors (including max allowable user content) to Lippert. Lippert must engineer to those factors for safety and reliability as an inviolable requirement, with cost a second consideration. Lippert should sell frames only where there is a legal promise by the RV builder to only use their frame for the originally-specified design, and that any change requires Lippert engineering approval and possible modification or redesign.
Doubling the warranty length won't do much for many as GD and others have been blowing them off longer than that. The two main reasons they're offering this is to look... not so bad and to avoid the Fed' jumping in and mandating RV builders play by the same NHTSA rules as everyone else. If that happens you'll see Warren Buffet bail out and half the RV industry (that he controls) evaporate along with all the suppliers that continue to manufacture the same crappy parts they've been making for decades.
That’s why they are charging up to 200.00 an hr. Then actually give it back with no work done!
We had a Grand Design that had the same problem over and over again and all we got was excuses and no help. After our RV was in the shop constantly, we got rid of it. Never again will we own Grand Design.
Class 1 ebikes...what are they? Most of the ones I've looked at are class 2.
Anyone who buys a new RV right now is throwing their money away; the manufacturers are turning out garbage and will not stand behind the product. Shameful
Wait until one comes apart 80 mph and people get hurt
it's lippert!!!!!!!!!!!!!! this is what happens. when the government allows companies to become monopoly!!!!!!!!!!! there are only about 4 major players in the rv industries!!!!!!!!!!!!
Has anyone been to a KAO lately that didnt suck? I quit using them after three bad experiences in Colorado and Iowa.
Message to RV Industry.....don't focus on 750k-1mil. units.
MAKE 500K REALLY GOOD UNITS. Enough with the just slap them together mentality!!
Next thing that should be addressed is the improper plumbing issues in all types of RVs resulting in unnecessary leaks. This is a problem all across the industry.
LOL NO Rate cuts this year is going to happen.
Next thing that should be addressed is the improper plumbing issues in all types of RVs resulting in unnecessary leaks. This problem is
One 5th wheel is to many to have had this frame flex issues. GD should have been more proactive.
They won't cover many under warranty, just extending the warranty they still might not cover all of them.
Couple comments... First on the T-Mobile thing, I still question the morals of a company that tells it's customers "Here's a product that we are going to sell to you that in it's user agreement says you can't use the product in the way you intend to use it. However (wink, wink, nudge, nudge, say no more!!) we'll just ignore that and let you use it that way!!" Then after letting you use it for a while they say "Oh by the way we're not wink, wink, nudge, nudging anymore so PAY UP!!!" This is the main reason we didn't go with T-Mobile because it just felt too bait and switch for us.
Next on the comments from Mr. Lemonis... I'll preface by saying I've worked in the world of corporate video production for over 25 years now so that is what educates this next part of my comment. Did he ever actually answer any of the difficult questions that were posed to him? Or did he just use the tried and true media training tactic of "Bridging" to a fully prepared bucket of sunshine and rainbows to be applied with a fire hose to the rectal cavity of the audience? Because as soon as they start doing that you can turn your attention back to that chunk of chicken on your plate, that magically only has one bone in it, and is next to that ice cream scoop of mashed potatoes. Oh, and that roll you got is gonna need a lot of butter but unfortunately that butter dish is across the table in from one of the attendees that's fully buying into the full color spectrum enema. So dry bread for you amigo!
Lastly, I am interested in hearing what the KOA CEO had to say. Looking forward to you coverage on that.
Thanks again for a great and informative video!!
Resale on gd taking a huge hit
Google used to have a motto too: "do no evil", but they started ignoring that long before they dropped it from the public eye.
Wouldn't you actually make more money if the quality better?
You make the most money if you convince people you have great quality but actually cut a lot of corners.
@@RVMiles they won't come back.
@@markadams5823 agree
I avoid Camping World whenever possible.
The "Economist" is wrong! No rate cuts this year.
Seems like this problem is among “covid rigs”. Lots of QC in all industries during that period
Seems to me Lemonis was pretty honest about his intentions- He wants to grow the number of units sold by making them cheaper.
T mobile sold the mobility of the home internet to us. We just canceled it on the 7th. Goodbye good riddance! Unbelievable!! Going to Starlink!
Marcus needs to clean up his own house before he tells anyone in the industry how to do what they do.
It’s not frame flex when it cracks
How do you validate if your GD RV is experiencing frame flex
If it’s actual flex, there’s a series of measurements a technician takes to see if it’s out of spec. But frame detachment could be different.
@@RVMiles I'm currently in the market for a 22-24 travel trailer.. this will be my very first one.. the 2 I like the most are the Jayco Jay Feather 19MRK and the 17MKE from Grand Design.. I know the frame flex issues are with the solitude and momentum 5th wheels but I'm weary of anything with a LIppert frame.. The Jayco has the BAL Norco frame with huckbolts while the 17MKE has the welded lippert frame.. Your thoughts please? I knew to this endeavor..
I wouldn’t worry too much about a Lippert frame on a travel trailer. There just aren’t many alternatives. A travel trailer frame is pretty straightforward and flat. And you don’t know if the other manufacturer does a great job either. But travel trailer frames have few issues, and you’re going to have lots of other parts that are Lippert regardless.
@@RVMiles gotcha. ty for responding
... "they don't know anything!" ... Preach, Jason, preach! Fantastic episode.
Watch TFL and the cyber truck pull an 8000 # trlr
Does camping world guy have any idea what people say about them?
Original owners for GD only. Second owners and beyond are still chopped liver.
Grand Design is becoming an example that will be cited in Business 201 of how not to handle a crisis and what happens to your brand as a result. That CEO message was pathetic.
Good coverage on the issues.The. Camping world owner is kissing A= ,HE he knows that social media is. On his case an his business ,his efforts here to be friendly a knowledgeable ,even encouraging .is = HA not good . I only ask that he an his entire company study a follow this his speech. Thank you
How can the CEO of Camping World say that RVing has "been able to save money for retirement"? Buying an RV is not an appreciating investment strategy.
He was talking about people who were employed in the RV industry and were supporting their families, saving for retirement, etc. with the pay they were receiving.
They enjoyed selling everything during the pandemic. Quality is out the window, cheap, get it to the lot mentality. So now they have a mess to clean up.
Just so you know, we know all of these accusations because we are living it directly since April 11, 2024 here in Elkhart and will probably stay two more weeks to help get as many of our members in as possible. We also have some pretty important Wall Street analyst that we have been talking with as well as the National Highway Traffic and Safety Administration (NHTSA) investigator, regarding safety concerns. No, we are not hiding from Grand Design at all!
PETE! My brother.
Grand design like most mega company= Don't care about people that spend alot of their life savings on their product..
Every company on this planet only care about the All Mighty Buck. They all do not just Grand Design. Nobody cares about the customer or the people that work for them.
It’s all about the money.
@@thestooges333 that's what I ment thanks for the response.
If manufacturers want to improve…..NO MORE ELECTRONICS!!! Touch screens or all electric rigs are not great and has a high failure rate. Focus on build quality, bedding quality, storage quality…like cargo slides, independent suspension, better roofs!! These units experience an earthquake every time they go down the road so build quality should be #1.
Then get dealers to realize that the good times are over and they are pricing most people out with their ridiculous prices.
And if they think interest rates are going down soon…..they are dreaming!! These millionaires are blind or ignoring what’s happening across the country…..layoffs, stagnant wages, higher cost with everything….
What complete BS ,it's frame failure back in the 80's through the early 2000's you never even heard of frame failures! Period. Look at old HR or Newmars, never had a frame failure, Lippert builds nothing but junk ( in my honest opinion) and I've been a mechanic for 45 years .If the RV community wants accountability they wouldn't do any business with Lippert!
Lippert must insist GD provides full and honest design specs, including all load factors, against which Lippert (not GD) will design an ENGINEERED frame for that given RV design. GD should be prohibited from using that frame for any different RV design or usage (example: modifying s closet to accept a laundry machine) without a Lippert engineering review.
@@tedwalford7615 That's what Lippert wants you to believe , go look at the frame on any older trailer and look at the gauge of steel in the frame rails , older trailer frames are twice as thick of steel used . Your correct that GD is completely responsible as its their name on the product regardless who's component's they use . But Lippert frames are failing on travel trailers too. plus they don't stand behind their products , They want you to purchase new products from them . HWH carries parts for jacks they made 30 years ago ! That's a company that stands behind what they make.
Forcing people to sign a NDA so they can get a 100k trailer etc fixed is BS. Basically blackmailing owners into signing their life away to get resolution on defective builds.
In a attempt to hide all the bad issues
I'm very tired of the "earthquake on wheels" argument made by the RV industry. If the same excuse was applied to planes, the doors would be falling off!
Why did the CEO of Camping World show up in a track suit? Kinda lazy 🤣
Lemonis has F.Y. money. He can show up in his soiled underwear if he chooses to do so.
Where,? At the RV industry breakfast last week with 1400 RV industry leaders?
I think I missed that part of the video. Will go back and listen.
Resale value has tanked on all Grand Design RV’s. Glad we have an Airstream!
Good luck selling a used unit with a known problem.
This is a futile attempt at a too little too late to try to save face. They waited way to long to even make a haphazard attempt to what they think will 'remedy' the problems. The amount of non-disclosure agreements they've pumped out the door to silence the problem is quite large. The amount of customers who went to the factory to get the 'bandaid' fix are seeing problems again. When you allegedly have a Grand Design dealership email a youtuber to say they contacted the mother ship to get a grip on the 'magnitude' of the problem, and then say they signed an NDA to not talk about the 'magnitude' of the problem? Well, that's a problem. They absolutely are hiding the actual issue. It speaks volumes about their only concerned with their trying to save face. They're masking their problems, Just ask Dustin Simpson at California RV Specialists. He currently has 9 Solitudes in his shop, not for frame flex, for FRAME CRACKS, that's right, you heard me. I have a 2024 Reflection that just went back to Indiana for MAJOR build and frame issues.
What CruzinwiththeCarson (Greg) said is FACT! We are all living this right now and I am here in Elkhart, right now trying to help more people, get their rigs fixed. Do not buy Grand Design because they have proven they cannot be trusted and have no credibility. I'm not talking the front line service people. They are busting their ass to help people but their leadership is not.
Will never look at or consider any Grand Design… To not cover 2nd owners is BS. What if original owner noticed something wasn’t correct and traded in before it was a known issue and figured out it was a Lippert frame? To try to minimize and blame others for different hitches, etc. Honestly the 5 years should transfer to others and the “repair” disclosed… Love your channel.
same reason you never buy a used car
@@jerrygundrum1 wrong… if they trade in a vehicle still under 3 year 36k or 5 year 60k it will still be warrantied to the new buyer- also there is more detailed car fax on used cars then RV’s