WE DID IT!! Echo Admits Speed Feed 500 FAIL and is Working To Figure Out Solution!
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- Опубліковано 7 вер 2024
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I had to remove the link for the Speed Feed 450 after finding out that even though their advertisement said it was a 450 and the picture was of a 450, they were actually sending Speed Feed 500's. If you ordered one and were sent a 500, I would return it and give a negative review to dealer for false advertisement. As of 06-18-24 they still say they are selling 450's. Don't get scammed.
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My name is Bre. I took two years of small engine repair at the local college. When I left school, I fell into a wonderful job at a local small engine shop where I worked the counter for a couple years. In 2010 my husband and I opened up our own small engine shop in central Arkansas where I am able to work alongside my family and best friends. We saw over 2,000 pieces of small engine equipment every year, and answer 1,000's of small engine questions. We specialize in brands such as Briggs and Stratton, Kohler, Echo and Shindaiwa, but work everyday on MANY other brands like Stihl, Husqvarna, Honda, Craftsman, Remington, Red Max, Troy Bilt, Scag, Bad Boy, Hustler, World Lawn, Poulan, Mantis, Etc.. Hopefully, my experience I share, will save you Time, Money and Frustration in the future!
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Although very informative, these videos are for entertainment purposes. Please use all possible safety precautions when repairing and operating your small engine equipment.
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Will the 400 or the 450 speed feed fit a 200r echo?
The link you provided for the Speed Feed 450 is not an actual Echo head. It's made by a 3rd party Shindaiwa
@@BallPythonPassion Shindaiwa and Echo are the same company. It is the exact same head.
@@Chickanic learn something new everyday. Thanks for getting back to me and informing me 👍
I changed my head on my husky line feeder to an must be an echo head from ebay and yep its a pain in the ass and I live in south Australia
I like the “we’re aware of the issue and MAY make changes in the future” no truer politician comment if I ever heard one!
Corporate speak for " We don't give a shit "
@@davidkettell1073 I would say it's corporate speak for "Yeah, we screwed. Bad. But if we admit an actual flaw we might have liability. We'll fix it but insist it wasn't a flaw."
@@1djbecker They'll fix it and charge more for it.
Along with 6 "uhms" in the statement.
I've worked on issues in firmware where we knew there was an issue, found what caused the issue, but were not able to fix it due to hardware or software constraints outside of our control. Once you've experienced that once you begin to always avoid making too strong of a commitment to a fix.
Your channel carries more clout than you realize. I have a friend that his daughter work for a large corporation and her job is strictly to search out negative or constructive comments for her company. Good Job on getting acknowledged for your findings.
I love it when we get big business to admit their faults Great job!!❤
"But this is why I'm here guys and this is what I love to do".... and this is why we tune in every time you post!
Living my best La Vida Loca here in south eastern Arizona
Glad to see echo is listening. It was mighty good of you to diagnose the issue. Outstanding work.
Are they? They had a design for years that worked, manufacturing equipment was fully amortized and was reliable. Maybe it was too reliable and some accountant got the idea of planned obsolescence.
Oh yes, great job Bre!!!!
They gave her a canned response. 😂
How are they listening? They didn't fix the problem.. they added to it
I bought a 450 last year. It FLEW apart at the beginning of this season. I got the 400, and I've been happy with it since.
Thank you for your concern and the time you took to make everyone aware of this. You have a genuine heart of service ,which seems to be a rare quality these days.
Yeas Gary, I immediately thought, how nice it would be if our government had caring operatives that would respond to their 'customers' in the same manner?
@@hughgray4199TRUTH! 👍
Glad to see echo is listening, well done
And that's what it takes to get the attention needed to fix a problem. The louder the voice, the clearer the message. Keep it up Bre!!
For our particular situation, this type of head is a disaster. We weed whack about six acres of dry weeks in the spring and early summer for wildfire mitigation. We have some rocks that are not visible below the 3ft tall weeds. When this type of head hits a rock and breaks off the lines, you have to disassemble the head to rewind the line. When putting things back together if you don't get it snapped together completely right it may come apart and you risked losing some of the metal parts where the line comes out. We used these heads for one day before that happened. Also the heads are not that easy to open and snap shut, especially for my wife that does 60% of our weed whacking. Now we stick with the old fashioned heads where you wind it the old fashioned way and never have had a problem.
I purchased the SpeedFeed 500 about a year and half ago when my supplier told me that the 450 had been replaced by the 500. initially it worked fine with the supplied line but once I ran outta line and replaced it with my Echo .130 line I soon noticed that the line was breaking from one hole as I used it leaving me with a single trimmer line. When I investigated the inner spool, I noticed that the line was melted in place. At that time, I contacted Echo and they told me that they had no history of complaints on this issue. Initially I thought that the issue was due to me using such large line but when I went back to .095 line I still had the issue. The way I have been dealing with the issue is by installing only about five feet of line on the spool at a time and that way the line runs okay, but I do run outta line quickly. Thank you for bringing this issue out in the open and look forward to finding a resolution to the issue.
Interesting... did you use Echo Black Diamond for refill or something else?
@@CJRock-xn5qf I use Echo Crossfire line, the 500 head initially came with Black Diamond Line, which I have used but I really don't like to use it.
@franksanchez911 So you haven't experienced OEM Black Diamond line melting.
I'm not defending Echo but if the OEM line doesn't melt... who takes responsibility.
@@CJRock-xn5qf so you are saying they have built a trimmer head that only works with their trimmer line? That's even worse.
@@matttrain3318 No... fact gathering.
We Love our Chickie Baby!😊
Great job Bree. Too bad you're not an auto mechanic. You could get these manufacturers to stop putting internal water pumps on cars. I had to replace the water pump on my car and had to take half the engine apart. Keep up the good work.
This should be an easy thing for any engineering student to redesign. The simple use of an IR camera will reveal all. Keep up the great work!
Great job Bre, well done! We, the end users, need the stronger voice that you provide.
Sometimes, companies are unaware that there is a problem until someone like you shouts about it loud enough forit to go up the 'food chain' to take action. Lower down the chain staff don't always bother to escalate these issues, so they fall on deaf ears.
I'm an industrial maintenance engineer over here in the UK, we often get asked 'why didn't you fix it earlier?' 'well', I say, 'I'm not clairvoyant!', 'If no one tells me about it, and it does not show up during routine checks and maintenance, I won't know to fix it!'
After all, the end user, especially the commercial users, know the equipment better than most of the techs and engineers, as they use it day in day out.
Thanks for your great channel, I've been subscribed for a few years now, very informative and entertaining.
Oh, by the way, I have a '78 Corvette, in the same red!
EVERY brand of string trimmer I've EVER bought binds up like this! I now buy bags of yellow serrated plastic blades in the yard care isle of a big box store. I drill a hole for each blade in cover of the line cords and fasten the plastic blade loosely with a bolt and lock nut. There are UA-cam videos on how to do this.
Its more amazing you got someone that spoke understandable English.
You go girl. I worked for a major manufacture in training and they were alway fast to alert customers if there was a problem with the products. Data is so good today they could almost identify where the product was to!
Although it was nice to hear the Woman say they are aware of the problem and are trying to correct it, What I would have liked to hear was how they are going to take care of the people who have those units now! Free replacements, Reimbursement for the costs of replacements, Something other than we are aware and working on it!
Sounds like they don't have a solution yet. They can't offer a replacement of something that doesn't exist.
@@deelowe3 They can offer to give me another Speed feed 500, And keep giving them to me until the problem is solved! Or offer to buy the unit back from me so i can get another Brand! See that, I just came up with 2 solutions!
If they don’t make it right I’m going to tell everyone who comes in store or shop that there crooked 😢😢😢
I don’t mind telling the truth 😮
it’s just a customer support agent they don’t have all that info. would you rather she lie?
It will take time to get that overseas.
I have a year old Echo
35 20. That 500 head that was suppose to be so great gave me jam ups from day 1 a real POS!
I bought the echo to Stihl
Spindle adapter and never ever have had problems with the Stihl Auto cut 25-2
Which is the best head and easiest spool to re wind out there! That 500 is just to big and Awkward ! Glad you at least got Echo to admit that the design failed! I love the 35 - 20 it’s a beast ! Echo unlike Stihl these days still makes a real
2 stroke !
Keep up the great videos!
Thank you for getting these things done! And thank goodness some companies ... European and American ,,, still listen ... occasionally. That's a big difference when it comes to China! They don't ... or aren't able to fix them.
Great job! Where I work when we repeatedly tell management about issues months and years in advance. We are continually ignored and finally we go silent. Patch it up keep it going. Let it fail, then they will react. Finally when it does fail and they go, OMG what happened? We say, we told you about this 6+ months ago. The response is always the same. This is the first time we have heard about this. LOL Every single time.
I used to have a problem with trimmer string melting in the head all of the time. But about 10 years ago, I started buying expensive line instead of the bargain priced crap. The last time I picked up string, I bought the Echo black. Works great. And the first speed feed head was another brilliant move. So easy. I do wear out those covers, so now I buy an extra cover and have a new head with me when I mow. Thank you!!!!!
The 400's melted too. I lost count of how many I bought and every one would get so hot, the trimmer line would get sticky and fuse together. I finally switched to the Oregon speedfeed 450 and have had zero issues with them.
Way to be an investigator and busting this case wide open, Bre. Unfortunately, I’m running an old Weedeater brand 25cc trimmer that’s been going forever, but for the people using Echo trimmers, this will help tremendously. Now we gotta get the word out. Donyboy and Steve’s Saloon should also let everyone know this is happening and Echo is aware of it. Great job!
I love that you do this!! I did this in a different industry for something super geeky and was the only one in the world who spotted it, rang a guy in my country who had to ring the manufacturer in Canada and the next day and email came out with a hold on the product. My national manager came up to me and asked what I did and I'm like oh crap I'm in trouble but she was excited as it was a 700 page manual and the defect was in coding around page 450 something (funny you say 450 in this video too as I was typing this).
Anyhoo, I still talk to the commercial guys like this in trade stuff, but we don't get heard from here to big companies.
And yeah, heaps of trimmers, especially electric, do this now. The bearings don't seat properly and the electric motors melt the plastics.
Purchased a 3020T a week ago with the speed feed 500 . I’m glad I ran across this video because the line was getting stuck ( melting ) every 10 minutes.
My Ryobi line spool does the same thing with line being almost impossible to feed and getting stuck on the spool. I have to wrap it loosely. It does not melt the plastic around the mounting bolt though. Wrapping it loose does the trick. AWESOME JOB on this and keeping us informed, thanks so much.
I don't know what unit are affected. Good thing Echo is planning of doing a recall on those units. I had gt-225 the screw fell off and under warranty I was able to get it fixed without an issue. I love Echo more than any other brand.
I have a husky that had the same problem. I bought a new head for it and it did the same thing. I finally found a after market head that I put on it. You have to manually cut the line to 14 inches and put them in. I know that it is more trouble but it works. I have a 13 year old that is now using my trimmer and I do know that he can be abusive. The first head lasted like 8 years. The second was about 6 months. I have the 3 head on there now and at this time it is doing good. I have told him that abuse costs us money and unless he wants to start paying to take care of what we have. Thanks Bre. Have a good day
We just had to do our annual weed trimming of our 6 acre property in Northern California (no mowers because of fire danger and rocks). It's a big undertaking so we were hoping the 500's on our two Stihl FS 131 (handlebar version) wouldn't have this problem. My partner had it jam twice on the first load of string. I had it start jamming on my second load. I went back to the trimmer heads that came with the Stihl. They may be a pain to load, but at least I didn't have to keep taking them apart to unjam. I just ordered a couple of 400s for next year. For anyone that cares, I had also purchased the Stihl 26-2 heads which are supposed to be speed feed-like. Those are even worse. We couldn't load them because of the dirt that they let get inside. They wouldn't spin freely to load the line. I was having to take them apart each time to clean them out. How is it so hard to make a decent trimmer head?!
I had a simlar problem with my Ryobi 4 cycle trimmer head . it would get crazy hot and the line would melt to itself. After watching your channel and seeing you grease the shaft i removed my screw and replaced it with a grease fitting like it should have had to begin with. Replaced the head with a Shindawa universal head and have no problems since except a new carb. It is easier than trying to clean that tiny thing with 70 year old hands You are a godsend to all us would be tinkerers.
Congratulations on your successfully breaking thru to Echo. I have had the same experience with the 400. But then I often am cutting fields of tall weeds and grass. I did find that if I used smaller dia. line the heads last longer.
I ordered a 450 3 times from Amazon and they kept sending me 500’s, Finally found a 450 on eBay, Enjoy your videos from central Fl.
Your reputation is solid with me, l have learned a lot about Echo while viewing your videos, I’m currently using Echo 2620 & Echo CS 352 both working fine, but requires periodic service. Thanks for your videos.
Social media today is a corporations worst nightmare. Word of mouth isn't the only way to get info out there anymore. The big companies Or any company for that matter, need to be held accountable for crappy design and manufacturing of products if they want to stay in business. I work hard for my paycheck and I don't like getting screwed over and not being able to do anything about it. This is why I tune into your channel to see what's going on and learn about repairs and how to's. Keep doing what you're doing...you're doing a great job. cheers from Sask, Canada.
That is still word of mouth son...
@@Failure_Is_An_Option Yes I suppose it is. Just in a more hitech way.
Bree, I am so proud of you staying on top of things.
On my job, some machinery will get extremely hot. In those gease fittings, we use a red Lithium grease, especially for high temperatures during operations.
Good job Chick. You are correct in saying it’s because heat transfer from large metal fitting.
Glad to hear they are going to address this. Thank you so much, you do not know how many times, I have gone to your channel to help fix my small engines equipment.
Maybe cooling vents in the side of the feeder head would cool it sufficiently while it spins? Good looking out Brie!
Thanks Bree, I put the 400 on my DeWalt 20v trimmer, and after the first use, it worked great. Hopefully it lasts longer than the DeWalt head that I think they make out of butter plastic, that doesn't last at all.
Good job! You are making a difference.
I not only watched your video on this. I sent it to my superintendent and mechanic at my golf course job. We have an echo trimmer. And I’m certain it is not the defective trimmer head. ⛳️
I've had to glue in the metal protectors on my 400.ive also had to drill a wider hole to accommodate my 3mm line into my 400.
So glad you are here
I have mower frustration they all seem to break
This way I can learn to fix them hopefully
Nobody will educate you on any of this
It would be nice if they would make a speed feed 400 that would fit the Stihl 131R Kombi weedeater attachment
what a happy bunny you are, its nice to see that the little people still have a voice and the big corporation's do listen
Great service to the international community. So happy that the company took your observations seriously . Engineers in the top floor need to be told how their designs are functioning on the ground. And pressured to correct their errors . Bravo and congratulations. You are much appreciated .
I switched to echo smr 3020 from a Stihl trimmer basically because of your reviews. Stihl issues were clutch, valves and drive shaft. I was having the same issue with the line melting. I needed a new cover on the job and I have bought the head for the old Stihl trimmer. I thought both were the same but the lids wouldn't fit. One must be a 450 and the other a 500. The line that was melting was the one that came on the SRM 3020
Thank u for speaking out, and not being intimidated by Big Brother. Geeze that dates me. Like your site so much. I am 72 and learn something new every time I watch one of your videos. Keep the faith. ✌️
You Are Beautiful, Bree. And thank you for all you do! I have watched you for several years and it just keeps getting better!
Nice job Bree!
I don't cut lawns for a living. I got tired of buying cheapo trimmers and so bought an Echo trimmer. Every time I used it, the line would get tangled up and had to remove the cap. Also, it was a pain to get it started. I am disappointed in the brand.
I have used Echo power equipment for over 20 years, & the main reason was that it was always easy to start. Take your trimmer back to the dealer & let them take a look at it.
I recently replaced my Dewalt trimmer head with an Echo 400. I bought three of them and changing was simple and quick. Thanks, Bre!!
I had this happen to my 3020 just two weeks ago. I replaced the head with another 500. Yes, it was in the 90's when I was running it. I had no idea this was a common issue! I hope they get a better design out soon! Thanks so much Chickanic!
I am having the same issue with my battery Milwaukee M18 combo string trimmer. It has a tendency to melt the line inside the head just like you showed. I have no idea who makes the head for Milwaukee, but every now and then I have to take it apart and rewind it because it is stuck. Anyway, awesome job on getting the company to address the problem.
I just bought an Echo SRM225. I was so relieved that my head is a speed feed 400. Really enjoy your channel.
Hey Chickanic, wow, this is so great, wish there is something I could do more than just say thank you for looking out for us consumers!!!!! Way to go!!!
I'm a Stihl guy and bought their speed head. Kinda sad it couldn't be a option change. Now I'm stuck with a brand new head sitting around. Considering it's a Kombi where I can buy differant attachments. Good job Bree keep on fighting for tge little guy.
TY for Sharing
Echo probably knew about it for a while, but there’s no way they’ll recall no companies do that. They justwill warranty out the ones they have to and hope the rest make beyond warranty. Thanks for bringing that to their attention and to our attention. ❤
Thank you for this. I've noted it and will check my equipment. Echo and stihl are what I use. I have a shindawa from 1999 that still runs okay. It's in early retirement.
I have an echo for 13 years never been in the shop it works works fine no problem so I don't know why people cannot take care of your equipment like I do
You're not going crazy girl the manufacturing out there anymore is just crazy
I just put a SF 400 on my 40v Ryobi trimmer last week and already love it. Not only is it easy to load it also seams to edge better. I'm recommending them to every one I know.
The People have the power.
They just need to use it.
We The People Y'all...
That's where the power lines.
Good people like Bree standing up Every Time.
Right On Chickanic!!!
Great, just bought one of these the other day after my original one finally crapped out after 2 1/2 years of use. Now i see this.
This comment is about the 400. I agree that it's a great trimmer head, with one exception. The grommets get a groove in them that snags the line, keeping it from advancing, rendering the head body useless. Can they be replaced? I end up buying a whole new assembly every year or two.
Thanks for your video, I got one of the recalled trimmer , I took to a certified shop and they didn't even heard about it, hmmmm , so than I called the 800 number from the website and they called the shop, so now they work on it free
Thanks again!!!
Great video!
Not to menton getting the mfgr envolved with retail level.
Bre, we absolutely need a Consumer Watchdog! we are so fortunate that it's you and you had the courage and conviction to see this through. Never stop doing you! Rock On!
You need to change your moniker to the swahmy of trim. I thought swahmy of trimmer head, but i fear that would lead to a whole bunch of other issues! Keep up the good work girl! You saved me aa shit ton of time on my murray 24" rear engine rider!
Thank you for all that you do for us. Without you, there is no "voice" for us and our problems. Thank you!!!!!!
Hello Bre. I was impressed that Echo immediately confirmed from the beginning of your phone conversation that other customers were having issues with the trimmer heads. Im always amazed that companies quit manufacturing their products that are proven over time in favor of pure junk - Why do they do this???
For those sweet obsolescence dollars. That's why.
You’ve gotta get a quality grease injected into the gearbox above the trimmer head. Those things come with little to no greased get super hot under heavy use.
This condition is commonly called trimmer line "welding" and results from ultrasonic resonance of the line within the spool
Good on you!. Companies MUST listen to their customers and the people that service their products, or they won't be in business for very long.
Thank you for making the video about the melting head. I recently purchased a 3020 and experienced the same thing within the first hour of using it with the line that was included with the trimmer. I would not have figured out what was happening if it weren't for your video. It melted on me when I was using it in 70 degree weather! I tried different line and got the same result. Since they aren't making the 450, I purchased a knock off 450 head.
Good News Bre. I'm glad your efforts got recognized, even if they didn't thank you for trying to bring it to their attention. Also, thanks for recommending the plastic welder on your channel. I bought the updated 100 watt welder. and so far have repaired a waste basket and three Rubbermaid 32 gal garbage can lids, which had cracked handles on them.
I got a 450 last year and I love it. Made reloading string an easy quick process.
I have a new echo srm 2620 that has the speed feed head, and although i do like the speed feed head, i find if the string melts together, you have to take it apart and when the plastic wears out you have to replace the whole head. I have an older grey head 260 echo, and i think i prefer that head with the insert. It's not easier to load string, but you have less issues with it.
I’ll stick with my Stihl curved shaft, however couldn’t be used commercially
I've had other brands that melted the line and I didn't know why. Changing to a different line sometimes helped.
Thanks for the info on echo. I haven't been up to date on the new stuff, but I never have understood why companies discontinue a line of product when they're good just to keep the aftermarket in the dark. If a customer can't afford the price of new corporate parts what recourse do they have, and yes I am aware most of the guys buying these are commercial, but I for one , after I was no longer in the business end of things still liked using quality commercial tools
When I got mine four years ago on a Stihl I chose the small one so I guess the 400. The line friction welded together once. I changed it out and went on. Saying the heads are melting may be an over statement. Haven't seen any damage to the head itself but I'll check now after hearing this. Yes it's good to demand products that work. But there's a far more fundamental problem with all string trimmers sold today in the US. 80% of Americans pay for it every time they use them and ignore the problem. Had a Toro 40 years ago that was designed correctly *for an American!* I tried telling shops in my area and they couldn't get their brains turned on. So there's a hint, you figure it out.
I have a echo trimmer and it doesn't have a head. I have to manually put in 2 lines in and they last a long time. Great video
I didn't know upper end trimmers had this problem. Ive had several sorry troybilt trimmers that did this all the time. Good video though.
Way to follow thru. I will check my trimmer today. If I find my trimmer head is a 400 i'll be ordering A replacement to put on when it wears out.
Thanks
Good looking out Brie and I remember you discussing this several yrs back it seems.
My dad bought tons of junk weedeaters at box stores over the years. If he got 3 years out of them, he was jumping up and down with delight. I told him to stop buying junk ones and get a good one, like an Echo. He dropped 2 and a half bills on a weedeater for the first time in his life, one of the Echo weedeaters from a dealer, about 6 years ago. He is still using that weedeater to this day with ZERO problems whatsoever.
I was tried of the crappy head on my old Toro and looked into replacement heads for it and found your video on the 400 and picked on up. Unfortunately there was no way to lock the head like every other trimmer that I've seen so I gave it to my brother (it still worked fine) and bought myself a new DeWalt. First thing I did was spin the stock head off and put the 400 on and have been super happy with it so far. Also bought the endoscope you recommended as well. Didn't work as well as I'd hoped for what I bought it for but it's been quite useful for other things which still makes it a win.
that figures with all of the engineers they have working on it they decide to take a great product off the line that works great and put a defective product out for the customer or the commercial lawn care worker for them to have major frustration or they are going to take the speed feed 450 design and work it into the 500 and then call it the 500 improved head we will have to keep an eye on it thanks for the videos Bre love them and watch all of them have a great day and stay hydrated with the summer heat take care Chris
I Like the speed feed 400 head, fits my husqvarna trimmer well. easy to reload and use. the cap will ware out from bumping the head though.
Great job... That's why I come to this channel
I appreciate that!
Way to go young lady! After viewing your first video on the 500 I'm now getting a 400 or 450 for my old Echo. My local big box store has then both in stock. Now if I could find a replacement cover (it's not an orange one) I would be happy.
Thanks for addressing this. I just recently purchases a 3020T. So this has my attention. I guess I better grab a 450 while I still can.
I had a little trouble with the factory line feed on my Stihl so I ordered a 450 while I still can. I hope it is a 450 when it gets here!
I had a line melting on the head issue with a consumer-grade electric Weedeater. I spent more time with the head off pulling out stuck melted line than using the unit. Only corrected once I bought a 3rd-party replacement head. Left it with the house when I sold the house.
Yes .the head for the 4cc trimmer does the same thing.