What is the Purpose of the Business Analysis Practice in ITIL 4?

Enable value-creation for your stakeholders with the ITIL 4 Business Analysis practice. Amanda and David discuss what to look for in a business analyst, the activities involved in the practice, and how the Requirements Traceability Matrix can help. Download our free Traceability Matrix here: b20.beyond20.c...
Join us for in-person or virtual ITIL 4 Foundation training: www.beyond20.c...
The ITIL 4 Complete Guide: www.beyond20.c...