How to Fix a Shaking Frontload Samsung Washer - UR, UB, DC Code Solutions
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- Опубліковано 9 лип 2024
- If you have a Samsung frontload washing machine that won't spin out, bounces around, or makes a lot of noise during the wash, this video will show you 9 tests or areas that could be causing the machine issues.
Your Samsung washer could show codes like the Samsung UR code, the Samsung UB code, the Samsung 4E code, or the Samsung DC code among others, all of which prevent the washing machine from fully spin-drying your clothes.
Timeline of Video:
Introduction: 00:00
How to Level Your Washer: 00:58
Investigating Suspension Springs: 01:49
Counterbalance and Weight System: 02:29
Testing Your Spider Bracket / Spider Arm: 03:06
Checking for Shipping Bolts: 04:39
Inspecting Shock Absorbers / Suspension System: 05:33
Remove & Test Rotor/Stator Assembly: 06:45
Bearing Test: 07:53
PCB System / VRT System Information 08:31
Other product links:
Suspension 4-Pack: www.ebay.com/itm/294919988792
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** Links to external websites and parts may result in me receiving a commission on sales. - Навчання та стиль
Thanks. We washed the first load of clothes in our new Samsung washer. When it went into the spin cycle, it bounced and shook severely. I quickly stopped it. I thought some clothes had gotten knotted together, so I carefully took them out and back in. No luck. After watching your video, I looked at the back and saw the shipping bolts still installed. I am a senior and struggled to get behind the washer to remove them. Once done, everything worked perfectly. Thanks to presenters like you who make many of our lives much better.
Same
Same here
Same 🤦🏻♂️ ended up scratching my brand bet dryer
Same thing happened with me 🤦🏽♀️
Same
Just a word of warning. The inside of the housing is extremely sharp, at the ER now getting stitches.
No kidding, the experienced Samsung tech that came by bled all over the machine. Later when I did some maintenance myself, I cut myself in 2 places
I have several cuts digging around before getting to this video
Thank you for this video Ben. We bought a used set off Craigslist and when it went to the spin cycle the machine would shake violently. Turns out the shipping bolts on the back of the machine were still in place. After taking those out it spins like it normally should. You saved me a lot of money and headache chasing a problem that did not exist.
I did plenty of service calls in the day where the shipping bolts or shipping pins were still in place.
The BEST coverage of out of balance Samsung and possible resolutions. Thank you!
I installed the washer and didn’t know about the shipping bolts, a huge thank you my friend!
Just bought this set brand new after getting scammed on a used set that didnt operate at all and came home to hook it all up and the washer was bouncing all over the place. Saw this video and turns out the shipping bolts were still in and after taking those out it spins like a charm. Huge thanks to you brother 👍🏼
Happy to see your growing success on UA-cam! Congrats Ben, you deserve it!!!!!
Thanks!
Thank you. I forgot to take out bolts . Was shaking violently. Watched your video.
Having done the spider arm along with shocks and bearings myself on my Samsung, this is spot on info and pricing. Except the time. It took three afternoons to do all that!
Thank you so much for this informative video. I bought a used washer and dryer that was shaking like crazy and found out my feet were not leveled and the counter balance was completely snapped in half! Now I know exactly what to fix. Thank you❤️
Thank you for this video!! Our machine is brand new and it jumped across the room the first time we used it. The bolts were still installed on the back of the machine!! You saved us a ton of time, trouble and expense.
Mine too, I removed all 4 and now it's smooth as silk when in the spin cycle!
Removing the shipping screws solved it for me. Ty! Saving this video for future reference!
So helpful, thankyou for taking the time to make such a thorough video!
Thank you!!! Glad i found this. After going through the mental ring, wasted time, and some money. I had no idea about the shipping bolts. Thanks for mentioning that.
Because of you my washer works better then ever Thank you ❤
You solved our problem so quickly. Bought the washer second hand off Marketplace and when it was shaking violently during the spin cycle I watched your vid and it was the shipping bolts still in place. Thank you!
Hands down quickest and most thought out assessments of spin issues. going to try it out now
Thanks!
You are a wealth of knowledge on these machines. And a great person for sharing it. I hope you have a happy marriage and family life. You deserve it.
Thanks for the informative video!
Ben,
I came across your channel and wanted to convey that in my opinion you are providing well crafted, credible, useful, high quality, VALUABLE information. Also doing the legwork as a tech to point out parts and tools which i know takes time. Thank you for taking the time to make make your extensive experience and knowledge available to us. Both technical videos like this one as well as industry related info like another I saw where you surveyed technicians providing numerical reliability and opinion based quality related data, processed down by you. This type of credible info is not easily found anywhere. Again, excellent and thank you!!. Well done. Hopefully I will be seeking out your advice on new purchases, (not too often), in the future and not as many focused on problem resolution. :) I know subscribing helps you recoup some of the "value" you provide. So I just did.
Thank you sir. You answered my question 100%. Have a fantastic day!
Ben, thank you very much by providing detailed explanation on the possible points of failure. I have either the same or similar model of Samsung washer. It had developed same problem and so far the technician from my local appliance store (P.C. Richard's) was unable to diagnose or fix the issue. Thank you again.
Thank you for explaining everything clearly. It solved my problem. 😄
Samsung is the new Maytag appliances. They rarely break and are built tough as a 1970 Chevy Nova.
Wow.brand new same model you have there. Those bolts in the back were making the washer rock and roll across the floor! Easy fix once you showed what they looked like. Glad you showed the white peg in addition to the screws and huge black washer.
Great info. We'll done! Thanks.
Very helpful. Thanks a lot for the video, it helped me fix my brand new machine
Yeah I subscribed bro definitely helped out💯💯
What if the drum its self spin smooth but not when loaded ?
It shakes so bad it walks out of the laundry room
Great video, can you add information about how to take the front off to check the other two shocks?
awesome dude
My experience: the shock was not "extremely difficult" to press in as you stated it should be - just a fair/moderate amount of resistance, so I thought it was bad. I purchased new shocks, and the new ones were just like the old ones, both of which worked fine. Open up the washer cabinet and shine a bright flashlight in there - look for any kind of grit/gravel/pebbles/debris, even just a tiny bit - I noticed a little bit as a result of the front-left concrete counterbalance in my washer cracking in half - less than 3 years old. Had to disassemble the front with instructions from another video to figure this out, which would also need to be done to replace the front shocks. Would up spending about $150 for a replacement counter balance and a specialized bolt that sheered off, and had to remove the sheared-off bolt and patch a hole in the plastic drum that was caused by this issue (used a soldering iron to re-melt some plastic).
Thanks for help
Looking for a good over the stove microwave.
You guys have any suggestions?
Samsung was cheap and door broke
The cute uniform and hat definitely pulls you into your videos.
Thank you
Thanks! Mine was the shipping bolts.
I had never seen how direct drive is done! Thank you so much 😊
I'll do a video on them sometime. They are super neat... you can use the Stator and bearing systems for electrical generation. You can make windmills or watermill out of them and power things.
@@bensappliancesandjunk I love that, Ben!
Thank you for your videos. They are fabulous and super helpful. Currently our Samsung washer is ripped apart in our living room....and we are stumped. It all started because on small loads things are fine, but larger loads the machine wobbles profusely. The spider arm is intact but when we rotate the drum it does look like maybe there is a wobble in it. What's the chance we have a warped drum? Or bent shaft on the spider arm? There's nothing obvious. We are debating purchasing a new drum with spider arm...or just new spider arm. We did have a bolt shoot out that held the cement weights and sheared off another bolt. We fixed all that but thought maybe when that shaking occured it bent something...just not sure if that something would have been the drum.
Changed the dampers and it’s still having a hard time going into spin cycle. Counterweights seem fine. And bearing is good. So my question is do the springs get stretched out? They seem fine but don’t have new ones to compare to.
We use these washers for a small B&B so they get a lot more use then a residential application. Any help much appreciated
So Ben, how did you end up fixing that play? Did you just retightened and blue locktighted that holding bolt onto the motor? Please let us know. Personally, I had a recurring bad knocking-banging that occurred during the spin cycle. For me, the culprit was a broken bolt, one of those that hold the cement counter balancing ballast on the drum of my front load Samsung washer, model: WF45R6100AC/US. It's the 2nd time I have to replace it... So in my opinion, t's a design flaw, because the cement block has a section that hang loosely exerting some momentum force on that bolt because it extend without support toward its end. Anyway, it was cheap to replace that M8x1.25x 1.65 long bolt because this Samsung was easy to disassemble. I had to melt the plastic wrapping that block because it was slightly cracked by that bolt and was starting to decompose and leak powdered cement from all this shaking. I used a milk bottle to add melted plastic because it's made out of high density polyethylene. Thanks for your comprehensive troubleshooting hints.
You the man!!!
Would the failure show at the end of this video cause the gasket to be damaged at the front of the tub? I have a similar Samsung washer that is very noisy during spin and has ripped off chunks of gasket at the tub to gasket interface.
Great video replaced the dampers on washing machine and then I noticed the shipping bolts were still on, that’s why the machine was shaking so violently
My concrete garage floor is pretty rough. Would an anti-vibration mat help?
I have a question.
Looking in getting a 22” washer because of limited space Avanti portable. Is it junk or will it work
Thanks
Thanks for the videos you make.
I doubt you will ever read this, but i hope you do.
Question, how do i remove a stuck drum? I own a Samsung washing machine model WA40J3000A2 and because of the krud at the bottom and around the drum im unable to pull it up.
Thanks in advance
Ben is the very best. Especially his videos on what to get and what to avoid. Man, the amount of absolute garbage on the market is astounding. Seems like we have lessening decent options these days, with no change in sight. This Samsung washer in the video is total and unequivocal crap. Don’t buy crap my people!
It looks like my spider bracket assembly has the play you show in the video. What exactly has to be replaced? Can you direct me to the part?
thanks a lot I bought a new LG washing machine 22KG direct drive top laoding but I am trying to balance
level and stabilize it but there is no directional info in the user manual that came with it and also the top
surface is curved so can you help me thanks in advance .
Thank you for this video! I was able to diagnose the issue as the very last thing you show in the video, excess play in the bracket and bearing assembly. Do i need to replace the bearing or the spider gear?
Did you fix this I have the same issue. Excess play wondering if it's just a bearing problem or both
Hi Ben, thanks for your video, very informative and helpful. Can I ask you a question? My 8-year old Samsung washer has been doing this lately, failing to finish the spin cycle and returning to the previous cycle, but with no codes. When it runs empty, there is no problem completing all spin cycles. Changed shocks recently, but it ran normally only for a couple of months. Checked 8 things except the 9th one: PCB in the control board. If it is PCB, is it a DIY friendly task? Thank you!
That looks like a Samsung WF45R6100 series washer. I'm surprised that the customer threw it away. Its a fairly new washer thats been on the market for just a few years. I've haven't seen any major issues on the 6100 and 6300 series front load washers. From what I've seen, Samsung is improving and are getting better built.
Just outside of warranty and you are infact 100% correct it's a WF45R6100. It's literally new and flawless outside of this bearing/shaft issue thats pushing the tub when loaded to grind against the front of tub
I have the same one with a similar issue. I paid $600 for it brand new. If it’s $500 to fix it then it’s not worth the money. Which is probably why they threw it away.
I'm wondering if this is the problem with my Bespoke, in-warranty, that the service tech didn't want to fix after telling me the vibration is normal.
Yes thank you so much looked at back shipping bolts was still attached
Glad I could help
Good luck sir
Ben, which washers have sealed drums?
W O W I think you just save me a lot of money Thank you
The plastic casing AND the metal drum inside the casing are leaning backwards. The springs are in place. Could it be the shock absorbers? Or do you have another suggestion? Thanks in advance.
Hi Ben,
Like I’ve been working on this LG front loader which keeps getting out of balance (while spinning and centrifugation). I’ve disabled the washing machine now for the third time and just can’t figure out what’s wrong. I’ve noticed that the drum isn’t aligned properly (as if it has sagged a bit) but I went through all checkpoints (spider bracket assembly is still intact, the bearings look good, no transport bolds, replaced the shock breakers, washer is levelled properly, the drum looks fine etc) and still every time I reassemble and let the washing program run, it starts shaking and doesn’t finish the washing of centrifuging cycle.
I came across your video and was wondering about step 8 (7:53 minute) ''the spider bracket assembly was pushed back in to far''. Can’t this movement (tolerance) be explained because the stator plate has not removed? Doesn’t the stator plate actually holds the bracket assembly in place once the bold is fixed?! Like I’ve noticed I can move the bracket once I removed the stator plate, but this doesn’t surprise me as the bold (and stator plate) are removed so I can take out the inner drum.
This is mind boggling me now for some days and I hope to be able to obtain some further explanation on this point as I don't understand it properly 😊
I really hope to hear from you!
Best regards, Cris
Just bought a used LG top load I really like. Not long ago I bought a used LG dryer that has been flawless so i kept my eye out for a LG washer...
LG washers are consistently good. I am not saying they are perfect but it seems like they have critical failures less than other big brands for HE machines
Excellent coverage on possible fixes for clothes washer. Is the spider gearing a weak part of these washers and would you recommend another manufacturer that is built better with a better overall performance rating? Thanks
LG is better IMO. It's a major problem on every washer from an engineering challenge, but getting legitimately good bearings and brackets arguably requires commercial quality like a Speed Queen or Huebesch or Dexter for the absolute best. For consumer grade, I do like LG generally
Before you purchase anything, make sure there is a warranty-authorized servicer within a reasonable distance that can repair it. Some places will only work on certain brands.
Nicer video
i have a kenmore elite about 10 years old, and it is in an above ground laundry room it has the extra drawer under it so the height is huge, and its hollow drawer under plus not on a concrete floor like it would be in the basement, that thing rock and rolls when it spins and even shakes pictures on the wall and dances forward always had to push it back.I put on the rubber pads under each leg witch stopped the thing but now this washer is almost as tall as me and im 6-3 thank you for the link for vibration pad that may be the solution.
My washer has been getting worse over a year or so. Really violent lately and I find the machine moved a foot and twisted. Checked level and it was fine with no loose rocking. Springs are good, rear shocks seem fine, firm to move, didn't check the fronts(didn't remove the front panel), checked drum for movement and it seems fine. Ran a rinse and spin cycle and the drum was bouncing all over during the spin(still had top and back off). Didn't see any counterbalance dust or particles. Pulled the drain trap and there was rocks(I think) and rubber seal that I think is from the front drum seal. Maybe one of the front shocks is bad but have to tear more stuff apart for that. Maybe it's just time to get a new one since this one is from 2009.
Follow up question for anyone, how much free movement can there be in the shocks? I'm going to assume none but both the front ones on my machine have about 3/4-1 inch of really free movement(stroke). Not loose or sloppy but they just slide easily and then stiffen up. And they are $70 each for a greased shaft with a plastic slider, no real shock absorbing unless it captures air.
mine were like that, got a replacement set off amazon for 36.00.. new ones were the same
Hey Ben, you said in the video the problem was the play in the shaft and “it” had to be replaced. What did you replace. The inner drum, bearings, or spider?
I think he meant the bearing.
Yeah I just want to know specifically what he replaced...@@kage860
I had a Frigidaire front loader that I replaced the drum bearings on at one point. Later the spider assembly rotted into pieces and being unable to replace just the spider it was almost more to replace the whole drum to fix it than it was to just purchase a new washer. My understanding is some washers, depending on the manufacturer, you can replace just the spider without having to replace the whole drum.
Yes. Some are sealed systems others aren't. You have to look the assemblies up to figure it out. All the Samsungs I've seen allow replacement. But I've heard the newest are welded on...
Great video
When adjusting the feet it's important to also snug that locking nut up against the body of the machine. This locks the foot in place and prevents the foot from wobbling during the spin cycle.
Full loads or over loads cause the seal to flex and let a little water into the bearings and it will wash the grease out eventually.they need a double seal with a drain tube between.
I’m trying to find the link for the anti vibration mat but didn’t see it
Did you ever find one?...I can't even find one online to buy
I have a brad new Samsung 2023 washer and the drum is unbalanced when turned by hand.
Its a Lemon.
A drum should run true, especially when New.
In this case, what’s the common cases for it shaking because you said somethings are rare
Gosh i had all these issues already an i only bought this yesterday started to set up last night here using it nw
Starters I love your videos but I'm trying to figure out what's wrong with my LG 3500. It's only like 3 years old. It has gotten very noisy and shaking while spinning. I replaced the struts. They were having a lot of free play in them but the machine still makes a lot of noise spinning but it is a bit smoother. I notice when I've done spinning a load the tub has a lot of tension to it when I try to spin it by hand. Any ideas anyone?
If u got a new samsung washer you Have and I do mean Have to remove the shipping bolts out of the back washer or the thing will shake its self across the house ripping out all the hoses and shit
the Samsung wf45t6000 model had a problem with the weight balancers actually cracking in half and breaking. Sometimes the 3 bolts actually back out and the weight just hangs on halfway and breaks a hole in the tub, I don't see it as often anymore though so they must be fixing it. For as many as I've seen it's weird that there's not much that I can find about it online.
Currently waiting on Samsung to ship a replacement WF45B6300 due to failed counterweight/bolt(s) backing out. So no, Samsung has not improved on that. But I agree, there is very little easily found online about these specific issues, and how to prevent them like ensuring the bolts are properly installed from the factory and maybe adding loctite.
This is exactly what happened to mine that I purchased in mid-2000 (less than 3 years ago). The left front tub balancer cracked in half, the middle bolt backed out where the balancer cracked in half, and another bolt sheared off in the mounting hole - the third bolt I unscrewed. Small hole in the tub where the balancer cracked in half and bolt backed out. I'll try to fix it up, through I'm not all that much of a handyman.
I just had this happen to me on a 2 month old Samsung. 1 bolt broke out of the top the other backed out and the weight of the assembly cracked the balancer
I just had this happen to me as well.
@@uniqueProductionsSCwas it still under warranty? Just wondering what I’m going to have to go through to get this fixed/resolved since I just had the same issue.
Shipping bolts for me thank you good sir!!!! 😅
Would love to figure out why mine is vibrating. Literally 1 year old and just out of warranty. This video helps I’ll be checking my whole washer it’s a WF45R6300AW
Most common issue is the counter balance weight.
my samsung washer wf511abw/xaa gets to 6 or 7 minutes left and keeps on spinning, goes back to 13, gets to 6 minutes, puts a little water in, starts spinning again, never finishing the cycle... i replaced the spider web, pressure sensor, what else can i do? also, how do i calibrate the machine, would that help?
Likely the board if its still doing that. Just make sure its not unleveled and the shocks are good
Hi I having the same problem with wf45m5100aw. How do I fix this problem? Thank you
My Samsung front loader ecobubble spins smooth and perfect when it's empty, and the drum turns just fine and round when i test it by hand, but makes a horrible banging noise when there are clothes being spun in it. Please help. I've leveled the legs, there are no shipping bolts in, cleaned the drainage trap, calibrated the machine, rearranged the load midspin, and now I'm at my wits end.
May I ask what would be the cost of the bearing assembly?
I just bought mine for $80 on ebay. A whole kit. Both bearings and a seal.
I have the exact same one. Brand New. Shaking like crazy
I get SC, what does that mean?
I had a Samsung front loader set, the gas dryer ss drum seam split so I had to weld that and the spider on the washer corroded away and broke so I replaced that but it wasn't long before the front circuit board burnt out a major portion and my wife was tired of leaving the washer door ajar anyway so I just put the pair on craigslist for $50 since I figured someone may want the pedestals. I disclosed the issues but neglected to mention the relatively new spider, which may have added a bit of value. The guys that bought ‘em just wanted to create some sort of BBQ pit for a client. Didn’t make sense to me, but okay.
Were you able to fix this unit and if you did do you have a video fixing the actual issue? It appears that you identified the issue but I didn’t see an in depth fix of that specific issue.
No, because it required a bearing/bracket system which is beyond the nominal cost to repair it. It wouldn't show up until we ran it for about 6 loads, so it made for a good dummy unit to use/test for videos showing all the far more likely situations
@@bensappliancesandjunk I think mine is having this exact problem. Is it worth trying to get it fixed?
The damn shipping bolts!
I left the bolts in by accident on a new GE $2,500 combo unit a few days ago. Bout spun out of the room. It was scary.
If your spider breaks and you decide to replace it, replace the shocks at the same time. More than likely they developed some play in them while the spider went.
Weird about the shipping bolts: my washer came with a ‘short sheet’ for installing/first use taped to the door that said in 72pt font, bold, to remove those bolts. As did the front of the manual. And the tags hanging off of the cord. And the outside of the shipping box. It became my life’s mission to get those damn bolts out before the first use! Shame the machine (LG WM4000H*A/01) DIED inside of the second year…and I hear Samsung is generally worse?!
Unable to open the washing machine door.
Without removing anything you can usually tell if the spider is bad so I'd do that first.
As the video says they cost about $150 and replacement is kind of involved
and would usually only make sense if you did it yourself if you feel up to it...
You may find other problems though so you may need other parts and regret having taken it on.
If it's been bouncing around for some time you could have other damage and time and cost could go up...
It's an unknown...
A damaged tub is possible as one example.
So consider the risk and reward here...
Lost me with the MayTag costume an Walmart drill lol jk good video
I have a Fridgadare set I bought in 2007 that refuses to die.
Counterbalances crack when the bolts are tightened too much. Be careful.
I just KNEW beating the washer with a baseball bat might not fix it!
Have you tried moving those monstrosity 😳 I can’t even move it a tiny bit.
is "investment joy" your brother.
I continue to have a problem with the design of a 'front-loading washer'. It seems to me that the opportunity for leakage can be avoided by buying a 'top loading washer'. What are your thoughts on this subject? TIA.
I fix appliances for a living in years and years ive only seen them leak from bad bearings or the door seal being cut by knives or crap left in pockets i see way more leaks from top load washers however front loaders are harder to work on
I see just as many leaks from frontloaders as top loaders. You have to clean the door gasket and make sure nasty build ups don't cause gaps in the doors. Otherwise leaking occurs from general failures in hoses, pumps, or dispensers and toploads have those too. What I worry about more are the machine killer fixes like bad bearings and anymore we see those more often on toploads than front loaders, IMHO
@@jasonleatherwood2172 Thanks for your input.
@@bensappliancesandjunk Appreciate your perspective.
i could see those shipping bolts being a big cause because people say, "I know how to install a washer" without reading the directions fully.....these are the little things that could cause big problems down the road...kind of like all the instructions that say "Do not tighten bolts until all the bolts are put into their proper place"...yeah right, that's just a myth..oh wait, it's not going together....arghhhh.....glad I have my Maytag commercial
Let's just say I have a collection of shipping bolts from very dumb people.
The worst part is that if you keep the bolts in long enough and run the washer, it'll eventually cause horrific, permanent damage to the washer by cracking either the counter balance weights or other tub supports. Once those go, the damage is multiplied and the machine usually is unfixable once the supports go
I’ll tell you the best way to fix it. The trash dumpster!
Thank you sir for the informative video.
However, having just replaced the spider arm Samsung washer, along with the front half of the outer tub because of damage caused by broken spider arm, I would hardly call this a "washer killing failure", or a complete write off of the machine. I had never made any repairs to, nor disassembled a washing machine before, and was able to complete the task, and have cloths in the wash inside of 4 hours.
Never be afraid to attempt a repair yourself. (unless its clearly extremely dangerous, e.g. high voltage equipment/machines) We've been thought in the states that ONLY repair professionals can make proper repairs to the products we own. This is simply not true! Save some money, and learn something new. You just might surprise yourself in what you're truly capable of.
The idea that it's totalled if the spider is bad is in large part
usually from the point of view of someone paying someone else to do the work but even if the owner does it, it's pretty involved and the spider costs a fair amount...so many still see it that way.
It's kind of involved but it's not rocket surgery...