Owner of Wired Freedom and E-Cells Five Star speaks out!
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- Опубліковано 2 жов 2024
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Roger who has been a Wired Freedom owner shares his bad experience with the quality of the Wired Freedom E-Bike. From denial of honoring the warranty to the flex in the frame drove Roger to buy the E-Cells Five Star. Come listen first hand to one of the only people who own both these bikes and which wins as his favorite E-Bike.
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Disclaimer: Stay Connected with EV's does not confirm the accuracy of all statements made. We recognize that there are always two sides to a story. However, we believe this video is educational and highlights the differences between the E-Cells Five Star Bike and the Wired Freedom bike. We recommend that you do your own research and choose the best bike for your needs.
You can order your Five Star now and Save $100 with code: DAC100 bit.ly/4aqfPaW
The fact that you are offering a discount code means that this video cannot be trusted like most of the rest of the videos promoting either bike.
@@KenPurcell I have around 20 affiliates in this post so not sure what your point is. Lol.. Glad you enjoyed!
That is kind of the point. Way too many channels promoting bikes that were given a demo bike (Wired included). It is really the only way some of these people have 20+ bikes. But head to head comparisons are helpful to some degree. Just be wary of behind the scenes deals promo deals.
@@KenPurcell my only goal for this video was to let everyone know of his experience. If they want to buy a bike they can. I cant control anything.
@@SarahJane-y1p Grape is preferred. But I do own a couple of e-bikes and a trike. The owners of Wired are a couple of lawyers so do with that what you will. The owner of e-cells has a terrible Better Business Bureau rating, again just be aware of who you are doing business with if it matters to you.
Imagine how easily Wired could have handled this issue. Of all the bikes they've sold and they've got one guy with an engineering and fabrication background who's not satisfied, so they tell him to pound sand. What a bastard company. Give the guy a return label, charge him a 5% restock as a courtesy and let the customer dust his hands off. Instead, it's piss on you, weirdo! Hey, Wired obviously has been successful, take what's been learned, embrace valid criticisms and make the version 3.0 even better. That's how to handle it, not like the way Gary was treated.
Thx for the review. Last month I ordered a 5 Star and was looking at both bikes. But there is a limit on how much research you can actually do without riding it. For me this will be my first e-bike, although I come from a motorcycle and mountain biking background. What actually sold me was when I phone their help number to find out more information, the owner answered my call and I spent over 20 minutes discussing what options I should get. The only issue I have, is that I have to wait another ~4 more weeks for the bike, I'm thinking the wait will be worth it.
Thank you im glad to hear this!
Dave does answer the phone but loses his cool quick and hangs up if you don't say you are right Dave, he's a little boy sometimes. like all of us
Due to a change in circumstance, I had to cancel an order for a Five Star. They were very easy to contact and quickly cancelled my order and refunded my card. I was impressed with their service.
Same here. I canceled my 5 star order, and the money was credited back to my credit card the next day. I canceled because of how rapidly these bikes are improving. I don't want to get today's bike when tomorrow's bike will likely offer more for the same price. In a way, this competition between wired and ecells has caused me to purchase NEITHER bike, i might just get a motorgoat v3 with extra battery 😂
@@randallhack4477I got the motor v3.
This is just the beginning for what we can mod on it. You can get an extra battery not even the one offered on the site. North east battery has a bigger battery and you can add a 100amp controller.
I got a Wired Freedom last November so it is the 2023 model. The frame is not flexible. It sounds like you need to pump up the shock that sits on the frame more and set it to the firm setting. Nevertheless, I have had a couple of the plastic components break on the bike, which they did send replacement parts for. Additionally I have twice asked for advice on adjusting the brakes. The first time I couldn’t stop them from rubbing and I also got questioned as to why I didn’t contact earlier (it was probably 3-4 months after delivery). The second time was just recently. I really needed some help with the brakes gripping harder so I could stop sooner and I wrote a 4 paragraph email asking for some details and help (since they have no pdf or maintenance videos on their website), and all I got back was a single sentence reply telling me to bleed the brakes and look up on Google how to do that or take it to a shop. Then a snide comment about how brakes do need to be maintained. I only have about 500 miles on the dang thing. I was clearly being told to go away and don’t contact us again. Overall the bike itself isn’t bad and the frame doesn’t seem to flex like this guy says. It is a big bike and cannot make quick switchback maneuvers and is a cruiser, not nimble. But the snide, sarcastic emails from the company filled with attitude and tone are what I would warn people of.
That is a very honest review. Thank you for sharing.
2 Timothy 3:1-10
Wired is designed for the average size person...not good if you weigh more.. Wire customer service S ucks.....They do not care about you... They did not design the bike and have no idea about the details...... Wired are just middle men who just want to peddle (ha) the bike.....I have 600 miles of aggressive riding on trails on my wired and it seems to be ok....I'm not happy with wired as a company
So glad I went with Ecells 5 Star Dual Star W/19 inch frame. I cant wait...
I’m so glad to hear that!
I have the Wired, and the frame is not flexible. The loose caboose is caused by the pivot joints, and is likely on all of the Wired bikes. Are you expecting them to replace ALL bikes they delivered? I’m an engineer and race car driver/builder, and I barely notice the “flex”. That being said, if it is your only bike, you likely wouldn’t even notice it. But it will surely show up in a head to head comparison. I ride mine pretty hard and do not feel unsafe at all. Nothing on the bike has failed, and until it does, I’m a satisfied customer.
Steve from Wired is total trash. He shipped out a bunch of faulty messed up dangerous bikes and will not honor his "warranty" instead he bullies and insults customers. I've seen so many examples of his nasty emails to people to see he is a weak little baby. Just because your bike seems ok now doesn't mean he isn't screwing other people over.
Sorry that happened to you sir this is what makes me nervous about buying an e-bike. I’m retired and don’t have the funds like I used to. I enjoy these videos also I enjoy researching items before I pull the trigger. Again sorry this happened to you. I get it !
Ecells bikes are high quality but they can't keep up with customer care, so get one but care for it yourself, i love my 2020 Ecells 20" Super Monarch AWD 1500w
Retired too. I miss the OT. Fixed income, we are blessed by Almighty God
It’s an advertisement for e-cells. He’s sponsored by them and pays for auto reply bots lol
@@Styles1991 i don't think i am a auto bot! maybe i am!!
@@mrkeopele not you but look at the rest of the comments
Is it only me that loves both bike. I wish both bikes have a baby i can buy lol. Personally if the ecell 5 stars came with dual battery, id have gotten it but i opted for the wired instead. Everything came out to 2274. But the dual battery option is not available to the regular 5 stars. You have to get the dual star for 2695 [2595 with 100$ coupon off] even though its with more accessories and upgrades. But hey. If this is what both companies are giving us now, who know what their competition might give us in like 3-4 years. Glad to see 2 companies pushing themselves and WE get to benefit by having 2 outstanding options to choose from.
and not east to stay profitable in this greedy capitalistic economy, i love my ecells but i do my own work, not any gifts from manufacturer other than a great initial product
My father owns A wired and has a terrible shake in his bike. It has the shock in the middle. Dealing with customer support with smaller companies was absolutely terrible. IT was basically "Your problem now"
The owner??? (or someone at that near level) pick up on a Sunday, told me didnt have time to talk because he was out to eat, so i question why he was even bothering picking up the call, shortly after arguing he told me to take it to my local bike shop to get looked at.
There's a short on my youtube of how bad it is.
sounds like something he would say
Wow!
Good grief! I just watched the Short on your channel. That bikes looks like it's about to fall apart. Amazing. So glad I canceled my Wired order and bought the Ecells instead. Amazing.
@@daveyJ213 glad it help shed some light
Not that I would defend the Wired Freedom, but keep in mind the eCells also has "the shock in the middle". The big difference is the cantilever plates which connect the shock to the rear wheel are thicker on the eCells, and have the potential to be more rigid.
5:55 I am so extra glad now that decided to upgrade my existing 48V 17Mah full suspension / hydraulic brakes with a 52V 20MAH battery instead of getting the wired freedom.
The downgrade of rear suspension & frame performance would have been very bad.
This video seems more like a commercial for the E-cells Five star.
Sadly because Wired completely screwed this customer and E-Cells has done a great job improving the bike and the customer loves it. Maybe Wired can learn how to treat customers
Did wired shit in your sandwich or something? Totally understand a customer having a bad experience and I feel for the man...but 1 bad experience does not a scandal make
@@BrandonSorenson-fb3gg Scandal? lol no its a customers experience with Wired. Make sure you subscribe!
Thats basically what it is. Its tragic we have two competitors benefitting consumers yet one side trashes another to be in front.
Soon we will have real comparisons, not someone who bought what was available at the time and then bought something else later, but people testing these bikes.
Citizen cycle said there's differences in suspension as well. There is a contingent who awhile back said the CEO of wired didnt even exist. This seems a similar style of approach.
Might that bike have been a lemon? Possibly. But everyone I've read and my own experience has been good from wired. There is no parts and assembly warranties, its parts only, we either do it ourselves or find a shop and pay for their labor.
@@johns5504 its not a lemon. The point is Wired did NOT stand behind their warranty. They refused to take the bike back. That is disgusting!
I own an E-CELLS Super Monarch Crown 2 wheel drive, 2 battery, dual suspension version of the E-CELLS 5 Star. Comparing my bike's frame and excellent components to other 2 wheel drive, 2 battery bikes I feel that, even at the $5,100. price, it is the "best for the money" in its EMTB cargo class.
i agree, my 2020 super monarch 1500 awd, after fitting to me and upgrading the rear battery failure is the best bike i still see and it would cost the same as yours today to match about 5000-5500. i love it
That is why I use my Navy Federal Credit Card to buy my bikes...protection in these cases and Double Warranty.
Good point. It was good to hear his experience though. 😊
Thanks! Due to this video I cancelled my Wired Freedom order yesterday ($2,249 shipped, delivery a month or more away) and ordered a e-cells ($1,795, they have a 4th of July sale [$200 off]. Expected to ship late this week or early next week, they ship FedEx. They can be reached on the phone, the couple times I called someone picked up each time!! Very nice folks.
Thank you so much for the kind words
@@StayConnectedEV My Five Star arrived on Thursday (July 11), my friend (who happens to be a bike tech) and I put it together. On Friday I took it out for over 28 miles around town. It's awesome! I'm so glad I saw this video, thanks again!
I was getting ready to buy one. You answered my questions. Not now. So looking at Ecel Thank you so much ❤
glad the video helped you make a decision
Witch one has cruise control?
My favorite option is the 24 inch wheels. At 5.5 this allowed me to get away from the typical folding ebikes with 20 inch wheels. This is going to be the ultimate upgrade for me I can't wait!!
Good luck!
Let’s be honest, both of these CEOs are kind of really full of themselves and not somebody you want to be friends with. Why doesn’t somebody do an honest review of the two bikes side-by-side? Is it because there is no difference and they are exactly the same?
Because Wired has denied us testing any of their bikes. Needless to say how many reviews have you seen on the new bike from Wired.
Glad we didnt copy WIRED's frame. Lol
Not sure how anyone could even think that.
Cause wired is more well known. However they "stole" e-cells frame for sure. Both seems good but e-cells looks definitely stiffer, in a good way
@@Merceralex77 but the e-cells welds.....look at the welds....we need a PRO welder to look and chime in on it. They look amateurish, but more importantly, how do those poor welds affect the strength. We need to know what we can't see.
@@jefffather4663 I don't have the bike (mainly because the owner didn't want to sell it to me but that's another topic) but the welds look pretty solid. I'm not an expert thou
I’ll let you know next week, finally got my tracking number!
The recently updated Wired Freedom on pre order will have a thicker linkage. Peaks at 3000watts and comes with extra 15ah battery for no extra charge, I mean thats a 35ah bike for $2000... Cant beat that.
I see them listening to customer complaints so I guess we will see if this updated version holds the same issues.
Still no bikes in stock. Still didn’t warranty this guys bike. It’s not good business.
Did you see citizen shake the pivot? Making it thicker won't stop the wiggle.
Bikes are on pre-order, I'm sure there has to be a period where they stop selling the old model to sell the new one right? And if I'm correct they wanted him to pay to ship it back and he didn't want to which I would understand if your claim falls under warranty.
@ E cells, looks like the linkage was a lot different on their new cruiser maybe the freedom might have something similar.
I'm not biased I'm between both bikes myself, just putting out new information.
But while I have you update it to a 72v platform and It wouldn't be a question who wins.
I've read that the rear suspension shock is loaded for a rider who's under two hundred pounds. They say you increase the pressure in the shock to accommodate a heavier rider. I think that will fix the problem.
DONT EVER BUY FROM WIRED, the owner is a bitch
I recently got booted from e-cells group and still don't know why, I think it may have being because, I had mentioned something about a UA-camrs channel, he was making a comparison between his Wired freedom and the 5 star and started talking negatively of e'cells owner
I remember making a comment on that youtubers channel about him making comparison without actually riding or owning a 5 star of his own and I mentioned this in the e-cells group, next day I was booted and I just recently purchased a dual star.
Not sure if they took it as criticism or thought I was trying to instigate a fight between the two companies?
I still think that I made the right choice in the ecells booted or not booted! Ecells owner is very hands on and communicates with his customers, his quik to answer questions and further more there are alot more options!
Ecells has a 2 year warranty and free shipping !
You wont be booted off here for sure!! We welcome all opinions!!
@@StayConnectedEV
It's understandable! not complaining or bitter about it, tension are high and ecell owner very passionate guy, that was the very reason I bought ecells, luv hearing content and different opinions👍
Yeah I understand. I always want to have open dialogue in these comments with my viewers. You guys made this channel what it is. I love discussing topics and will have more videos like this one to come. If there is anything I can do I’m here
I can concur. I had the very same experience as yours. Purchased a Dual Star, and was very excited about it. Joined the FB group, and was quickly kicked out just for mentioning that I also have a Wired Freedom (my first E bike) and that I enjoyed it! I was flabbergasted. I even talked to David Cleveland about it and he said he would look into it, but I was never accepted back. Censorship is never a good thing, especially when it is done in order to promote a product. I didn't cancel my order. Hopefully I will get my bike soon. I think E cells IS a much better company then Wired, but I tell you, I am so sick and tired of this stupid infantile rivalry between these two companies. Let the consumer decide and leave us be!
@@ishgumi44 I agree but also agree that companies have a right to protect their designs and their company name
My family had the same issue with the wired freedom bike. We told support and they pretty much acted like they never heard of the issue. They gave us a hard time at first but then they were willing to return it but I would have to pay the shipping differences as well if I remember correctly. I didn’t think that was right because it is not my fault the bike was having stability issues.
Very sad to hear that. Hope they stand behind it.
Steve from Wired is total trash. He shipped out a bunch of faulty messed up dangerous bikes and will not honor his "warranty" instead he bullies and insults customers. I've seen so many examples of his nasty emails to people to see he is a weak little baby.
What is the point of this video other than to bash Wired and pump up Eells?
Because they have tons of customers who are very upset and they are banning them
In the wired forums.
@@stoffel6348 Ok then unsubscribe and move on your way
OMG. He still add it Roger is the guy that got kick out of wired blogs, doesn't know what he talking about, was a pain in the $ss , it was his own fault , glad hes on the ecells sight and its only a matter of time they will kick him out there also. wired is the best tested glad he got kick out. LOL Biggest LIAR, AS YOU CAN SEE HE CHANGED HIS ORDER just goes with the personality. you can see the both are bias in this bogust interview.
Thanks. Oddly no one agrees with you. lol.
Great video! Enjoy Roger...ride safe!
Thans Bruce!
Thank you guys so much for making this video. Thank you Roger that helps a lot. I've been actually looking at the wire like you said everybody's been hyping it up and I've been so excited to get it and then I road Aventure. And that was my first electric bike experience, and I enjoyed it. It was amazing, but I still wanted to get a wired because of the hype and I'm pretty sure you just confirmed it and now I will definitely look at other bikes and even maybe the E cell bike thank you again thank you for saving me from a headache
@@bengutierrez5014 you’re welcome! We have reviewed many bikes on this channel so make sure you check them out and we have discount codes too
Its all really about preference because i have read comments on other channels where they said the owner of ecells was rude and had bad customer service so at the end of the day you have to just teust your gut....i have not seen one person that complained about their wired nor ecells bikes other than now....Que sera sera😂
The frame forms the backbone of the e-bike, connecting all other parts and components. It must be strong and rigid enough to handle the stresses and loads of riding, especially running at speed. The rear component must be solid; otherwise, instability transfers to the front, causing "death wobble." I don't recommend riding without hands, but seeing Tom Chitwood riding on our rear rack pedaling with no hands at speed left me more than smiling. I was even high-fiving the cat.
Are you referring to TIM Chitwood from the Shoot the Chit? The guy that owns two Wired Freedoms?
@@Freedom_eRider I believe so. Chit actually prefer his E-cells and recognized some of the weak points in Wired
I just ordered a Five Star this morning. I weigh 265lbs, does anyone know the maximum load limit on this bike?
330 lbs
@@heavyhitter8972 I'd be interested to hear your experience. I just received a dual star, and weigh 260. Next weekend I'm headed to the DTE single track mtb trails in Chelsea MI to run it through the paces. If it survives that over a few weekends I will be impressed.
Wired has upgraded the freedom for 24 @ no extra cost, maybe competition is a good thing for everybody in the end product.
Well, there is another e-bike off my top 5 list, they're dropping like flies🤣
There are no significant differences for the thickness of the rear frame members between these two bikes. Rear suspensions like this are going to flex compared to a hard tail. With 26 x 4 inch fat tires, the addition of a rear suspension is overkill as most people who buy either of these two bikes are not going to go off road with them (trail riding) or take gravel or dirt roads very often. The most you would ever need is a suspension seat post with a hard tail fat tire ebike. So Roger really had no warranty claim for the Wired Freedom bike because that's how these particular rear suspension bikes are.
i don't feel any flex in my Ecells at all and me and my cargo have been close to 350 pounds
Obviously you are going to speak favorably of Five Star, you two are business partners. Non bias reporting seems to be hard to find these days.
You are clueless. I have no partnership with Ecells.
@@StayConnectedEV Were you able to type that with a straight face? Your AFFILIATE links are in the description. You are doing nothing more than trash talking the competition.
And then you call people clueless for noticing. Fucking clown ass UA-cam channel.
@@StayConnectedEV if that was true then what is an affiliate link called?
EDIT START-The Owner/Operator of ecells has been clear that he designed these basic models for folks like senior citizens and those with some minor mobility issues that may struggle with a traditional bicycle on some terrain. He didn't necessarily intend the design to be used for regular single track use. My intent here isn't to throw shade on ecells. I want them to succeed and improve. END EDIT.
Ecells dual star owner here. I'm happy so far with my purchase, but I know that I will break the rear suspension and rear frame bars at some point. That said, I need to point out that the general design of the suspension on both the wired and ecells can be an inherently difficult system to design for rigidity if the designer isn't paying attention to best practices. I believe that both fall into the Horst Link (4-bar) category which has seen a lot of use and best practices evolution in design since the 90s.
Getting that geometry to the point of basic non-binding "functionality" in autocad or solidworks is 5% of the total engineering challenge required to make a stable and robust system. All of those pivot points and the individual size/length/geometry of those materials and components linking them together is the design challenge. The pivot connections are more critical than anything else. If I'm being subjective, I think both ecells and wired missed the mark with the inception of this suspension design. Especially given the weight of the bike. All of the pivot connections need to be addressed. They are under-engineered for both bikes. It is unfortunate.
All of the pivot points are suspect. One of the biggest design problems that I see with both of these bikes is the length of the rocker linkage connecting the shock to the rear seat stay. The distance between those two connection points is insanely long. That introduces so much more leverage and non linear stress and flex to an already under-engineered pivot construction.
If you follow the evolution of MTB rear suspension, you will notice that those designs lead to the shortest rocker linkage possible to reduce those forces.
It is clear that the designer of ecells has recognized this, and kind of understands this given the changes that were made to the rear suspension design of the Triple Crown. I think they should scrap their suspension design, but every one of their bikes should have those same changes at a minimum.
Every one of the pivot points impose a fit and strength tolerance stack up for flex across the entire system. This was a poor initial design system for the application combined with a poor execution of that. These bikes are more motorcycle than they are bicycle. There is a reason why motorcycles don't use Horst suspension layouts. It is a bad idea for function and safety.
you know i have noticed shorter linkages recently, hmmmm, may be a valid observation, thank you
Every one of the pivot points on both of these bikes impose a fit and strength tolerance stack up risk for flex across the entire system. This was a poor initial design system for the application combined with a poor execution of it. These bikes are more motorcycle than they are bicycle. There is a reason why motorcycles don't use Horst suspension layouts. It is a bad idea for function and safety.
The ceo of ecells has been clear that he designed these basic models for folks like senior citizens and those with some minor mobility issues that may struggle with a traditional bicycle on some terrain. He didn't necessarily intend the design to be used for regular single track use.
This was a very interesting and needed comparison from a person who actually has owned and ridden both bicycles. After hearing what he went through, I am happy I decided to go with Ecells. However, he is correct. I have watched tons of UA-cam reviews of the WIRED Freedom and I cannot remember anyone mentioning frame flex - just the speed. Thanks for sharing this information.
You are more than welcome! I thought it would be a very important interview and glad it has been helpful to some.
@user-hy1dy2tp8z unfortunately i was shocked how bad it is
Second place is often called "First Loser". Sorry eCell.
where’s the link to roger’s flex video? he said he got the gloss black one and the one at 6:25 is emerald green.
someone is shaking it in that tiny video but hard to see any flex. reminds me of that rubber pencil trick. for transparency good to put all the cards on the table. thanks.
It’s in the comments
You never showed Roger video
Yes in comment and in my video
On the newest wired freedom they beefed up the 4 link suspension!! Added more metal to stiffen the frame!!
Wonder why? Might as well just order a Five Star since they are shipping and have inventory.
Why'd they do that if there was no problem with it?
Exactly
DONT TRUST STEVE FROM WIRED, no matter what I will never buy from them. Hes such a maggot
All of the comments in here seem almost like they're paid for. Why not let people leave a comment without the site owner bashing the other bike manufacturer. The over emphasis on one guys story and the total one sided conversations make me not trust anything here.
Well you apparently didn’t watch the video. Your homework is to watch the video and then read your comment. lol.
@@StayConnectedEV No thanks, all of this fighting from both Wired and E-cells has turned me off all of these bikes. You all can do better.
@@John-gx7xe ok.
Trying to find a single comment against the Wired bikes that doesn't have a bot-generated username followed by numbers is impossible lol
@@TunaSoda Its all the wired bots ...
Wired comes with an Extra Battery.
yes so does E-Cells but just fyi no one has seen the final battery design of Wired since he's still engineering it
Wow, I was just about to buy the Wired Freedom when I came across this video.... Did I dodge a bullet? Now I will have to give ECell a closer look.
Steve from Wired is total trash. He shipped out a bunch of faulty messed up dangerous bikes and will not honor his "warranty" instead he bullies and insults customers. I've seen so many examples of his nasty emails to people to see he is a weak little baby.
i got lucky, found a 2020 Ecells Super Monarch AWD 1500w with 70 miles on it.. this year,, after modifying the ride position to fit me and repairing and upgrading bad rear battery and bad front air shock, replacing the seat and mirrors and handle bar setup it is the greatest ev for me, the service from Dave and the crew at Ecells is not good at all, they are just trying to keep up with selling high quality bikes and i am sure that's hard enough! I love this bike, but the 4 months i've been dealing with Dave Cleveland and his crew have been a let down. so nice to see this compared to the Wired and i think the Bakcou is close to the quality too, but don't count on factory help, buy this as a great product and take care of it yourself. I sent a email in April describing a few things including pulsing of the motors in sync or out of sync more accurately and got no response, but now i see he's offering a new Ganfet controller so i think he had been aware of the issue but like a lot of manufacturers won't admit to guilt for fear of going bankrupt trying to stay in profit in business. again I LOVE THIS BIKE but the service after buying is not what it should be..
Very interesting, DAVE. At this point, I have no idea what I’m going to do if you know what I mean. Good thing I have plenty of other bikes to play with
I understand. Roger was on the shelf too and as you could hear he was happy after.
What do you guys think of the new dual star wobble issue? I was thinking of ecells due to the free shipping but they’re now getting the wobble too.
@@johnnightly5281 there is no wobble on the dual star.
There's a lot of really good looking e.Bikes out right now but because of the performance and battery with the wired even though it doesn't look as cool.I think I might get it because it's definitely the fastest for the money and biggest batter
Just fyi. You can get the dual battery from wired. Is cheaper and performance wise
I got a wired freedom about a month ago and the ride, speed and range is incredible. I have almost 500 miles on it and a 40 to 50 mile ride is very enjoyable.
So glad I caught this video. I was on the fence. My intention is to do long bikepacking trips, long distances and long duration trips loaded with gear. I can only imagine what would have happened if I put 50 or 75 pound on a wired bike. Definitely going with the 5 star. Thanks for the valuable information.
So glad if you decide to purchase save some money and you can use our code.DAC100 and get $100 off
Decided on the E-CELLS and never looked back. So happy I didnt fall for the "wicked" hype. Buyer beware.
The wired 2024 has a LOT of changes. Is the frame improved?
nope
lol, true story here...I literally placed an order for a wired freedom, watched this post 20 minutes later then canceled my order and ordered Five Star. I feel like I dodged a bullet. Thanks.
We just try to put out the info we have so I'm glad you made the best decision for you..
So here's the question.. Did you get it yet??
I'm always skeptical with these comparison videos when there is an affiliate link. Conflict of interest.
Actually its not my story lol.. I have affiliate links for 20 other bike companies that compete with E-Cells...lol
Right. But it's your video. You're controlling the interview. It's not the other affiliate links that I'm concerned with, it's when one of the bikes in question is affiliated, not both. It seems impossible to find a single video on ecells and wired that doesn't have affiliate links. It creates bias. Same goes for wired.@StayConnectedEV
@@Vindbm your point makes zero sense. If someone wants to meet with me and do a show here that has a wired lets do it.
Sounds like just a poor design by Wired, not a defect. Nothing has failed. Buyer beware. Your poor choice. Stop whining.
I have the new 2024 Wired Freedom. I should have bought the Ecell 5 Star with 24 inch wheels. I am 5"8 and can barely touch my toes on the ground when sitting on the seat.
The smartest thing to do here is switch the suspension design to a beefy single-point swing-arm. Might be ugly, but it works.
This is an interesting opinion from one customer, (Credited with posting the original video of the Wired flex problem found in the pivot arm of the rear suspension.) who claims the response from Wired was very bad for sure. Although this is the opinion of one owner it is concerning. I can only speak of my experience thus far with David Cleveland, ECO ECells, who I have spoken to many times now while ordering and reordering my Five Star and the Duel Star option and also ordering the Step Star for my wife. Ratchel, Victoria and David Cleveland have been simply outstanding in my interactions with them over the phone. The speed that this company has upgraded their products and the length they have gone to in supporting their clients has been amazing. (I say this without even receiving my bikes yet.) I feel confident in my selection of products ordered and even more so in the company and people who stand behind them.
Thats awesome! I have spoken to many of them too when I have called in. So glad you feel confident with your decision. This video was very important for a person who might be on the shelf and wants to see both sides.
@user-hy1dy2tp8z what are you saying
Hello Roger, I work in customer service for a mid sized company in New York. May I ask you what Wired Freedoms policy is regarding warranted work? Do they state they pay for all shipping or do they imply the customer has to pay to ship the bike back to them?
He stated this answer to your question.
Nice commercial for E-cell.
Oddly its a customer of Wired..lol
I ordered my 5 stars, dual star bike last week, my friend ordered the wired freedom a week before me. I just sent him this video, maybe he can cancel his wired freedom before it comes and get an ecells...
defintely send him the video and let him make decision.
That's exactly what I did: canceled my WIRED order and purchased the Ecells 5 Star instead. Glad I did.
You couldn't afford to ship the Wired back but you could afford to buy the E Cells??? Got it.
Damn feel like I dodged a bullet. Ordered the good one yesterday
What’s the good one
@@StayConnectedEV 5star
I have an oraimo scrambler 100 is there any way to disable the speed limiter so it can go faster
I watch tailhappytv reviews and both seem like decent bikes
I almost also bought the heybike Hero. Just one note, even though wired and ecells use the same frame the name of ecells sounded like it was a Chinese company and the website could have been better built. Shopify does wonders people
This isnt a review. This is a customer who had horrible experience with Wired and bought a Five Star.
I just ordered a wired and had a great conversation with the owner Stephen. There have been multiple videos on the bike and there have not been anything on the Wired's frame from the videos.
I will let you know how it pans out.
unfortunately you placed a pre-order since they have no stock and still engineering the bike. Good luck!
Great video !!
well thank you
This was VERY helpful. Thanks!
Glad it was helpful!
I'm listening to other comments and I don't know why people are so critical of this guy. I have no idea and neither does anyone else what this guy's bike was like. But I do know that Wired completely redesigned their bike after this video is made for the 2024 +. I would love to know if the frame has been beefed up, and also the linkage arms. I do know that they made a ton of improvements. Went over to Citizen Cycles channel to get a rundown of all of them, including amazingly a second battery thrown in for no extra charge.
Sadly hes pushing the dates to august now. The bike he had was prototype too. You can get that bike right now with E-Cells
Look at the complaints for the newest version of the bike. They didn’t fix anything and made it worse by putting a battery too far back on the rack. They need fire find a better engineer for their bikes.
@@colorado75h91 where did you find it?
Steve from Wired is total trash. He shipped out a bunch of faulty messed up dangerous bikes and will not honor his "warranty" instead he bullies and insults customers. I've seen so many examples of his nasty emails to people to see he is a weak little baby.
what a tool
Looking at both EBikes, cash value I would pick E-Cells. Now, after hearing this man's nightmare, theirs no way I would ever buy Wired. Thank you, to both of you for setting the record straight. There are a lot of EBike manufacturers that have GREAT customer service. Buy from them!! Don't be a victim!! This reminds me of another Ebike brand that for them to make a change in their bikes, a little girl had to die.
Hi Roger!
The problem with lots of UA-camrs they get bikes for free in exchange for good review on bike, i seen some video long ago where some guy got email from ebike makers that they are willing to give for free in exchange for good word on ebike, for example my friend got aniioki ebike and on UA-cam everyone saying how good it is and can go long distance but never talked about issues, he got bike with some parts broken i mean stuff happens, they send replacement for free also good thing, but the battery died after 1 year + and some othet issues with mottor accureed, so to replace them is not cheap, everyone talks about speed but very little talk about how sturdy components are, are batteries UL certified, is motor good quality etc.. everyone just try to push these bikes with good reviews so people would buy from affiliate link to get money.
Well thats why i thought this was a good idea to let Roger speak.
Jello…… there is no reason to sell such junk. I’ve been with ECells for quite a while I have bought multiple bikes. The quality, customer service, value, and reliability are beyond compare.
Thank you for your feedback!
This started in an interesting way, but definitely seemed to devolve into an agenda, which is a shame. Taking this with a huge grain of salt.
Agenda? It’s not my story. lol. It’s Roger’s.
Now an E-Cells step through would put the nail in the coffin 😂
ecells.com/product/ecells-step-star/
There you go. Lol
My 2024 Freedom was ordered in APR & was due to ship at end May, then postponed for the bonuses till end June. When it showed up the UPS man asked me to help get off truck its so heavy. The top of the box was ripped off from middle to 1 end with many holes along sides. It looked like a bear attacked it. When I opened it up I immediately saw many scratches in paint. I was bout to put together when I noticed no tool for handlebars or manual to put this together. So I went on their chat help & in the end it came missing manuals, tool,2nd battery charger, touch up paint, headlight, & PEDALS... so they send me the accessory box which took 4 days (mind you I took my vaca from work for the day of the delivery) & its missing the touch up paint. From this point on the Wired customer service chat was unhelpful & rude. I asked them how the batteries work is it frame batt till drained then rear kicks in? & they said it was a 'blendid' function that draws off both... So I told them that i purposely drained my batt to 60% on display & when went to charge both only the rear was at 60% while frame batt was 100%, so its not blending.... I like to pedal so I turn the motor options off (set to 0) & quickly found out that gears 1-6 make the chain skip on every rotation... They told me to take it to a bike shop for a derailer adjustment or watch a youtube vid on how do it myself...2400.00+shipping & this is the product I got & customer service to go with it FUCK WIRED
I’m so sorry to hear they did this to you!!! This is unacceptable.
Steve from Wired is total trash. He shipped out a bunch of faulty messed up dangerous bikes and will not honor his "warranty" instead he bullies and insults customers. I've seen so many examples of his nasty emails to people to see he is a weak little baby.
I'll stick with my 72' Big Wheel still goin strong
Good luck
IDK, I get the feeling this guy is working for E-Cells and putting out propaganda against their competitors, just a hunch though, I just order Wired yesterday. I've never rode on a Wired or E-Cell so I can't honestly say one way or another, but I also can't help feeling this video’s intention feels very biased from the get go, it just seems very suspicious to me. Don’t trust it. Again, it’s just a hunch as I have no proof.
Thankfully I have a critical mind and am fairly good as seeing though truth and BS. And this just feels like BS to me. Don’t fall victim to propaganda. It’s everywhere and no one should blindly trust anyone, I know that’s hard to hear but truth no matter what it is, is the individuals responsibility and no one elses.
@@SuperMatt2112 yea sure. I work for myself. The bike is defective and the company knows it. Same bullshit they posted about the UL certification and still the bike isn’t certified. Troll someone else.
I'd like to see the ecells available in the UK.
I could see the E-Cells Five Star going for £1,495 up to £4,100 GBP if sold in the UK.
I wanted to take a minute to thank you both for making this information public. These two E- bikes, the Wired Freedom and the E Cells 5 star have been on the top of my list for some time now but I could not decide which one to purchase, although I admit, I was leaning toward the Wired bike for the very reasons the guest stated. We get excited about shiny fast things and often make the mistake of not looking with a more inclusive view. While ordering the E-Cells five star last night, I was wondering if I was making the best decision. Now i'm certain that I have. Thank you again.......
Im very happy to hear this video was helpful!!!
@@StayConnectedEVI've been riding my five star nearly everyday. I do almost exclusively road riding, but I push that bike very hard. Although the bike came with one wheel where the spokes weren't even tightened at all and last night discovered that the front brake disc screws were loosening, the bike has been rock solid. I've had it up to 43 miles per hour many times and it is as stable as you'd want it to be at that speed. I am absolutely convinced that I bought the right bike of the two.
Are we talking about the recently improved swing arm on the Wired Freedom? My brother bought one of these bikes after destroying the suspension on his previous e-bike and absolutely loves it. He rides almost exclusively on trails. And up until this video I've only heard good reviews regarding Wired's customer service. I think you've got two good options here. I certainly wouldn't make a judgement based on one apparently butt-hurt video reviewer.
you didnt watch the newest video?
I agree with everything Roger stated. I had my first encounter with Steven from Wired e-bikes today and it’s just what customers are saying , Steven is rude he tries to blame the customer for any issues you have with your Wired bike and he doesn’t stand behind the warranty. He says well you didn’t buy the shipping insurance so Wired isn’t going to fix your issues with a brand new freedom ebike that I had delivered just 2 days ago and there was damage to 2 parts on the bike and Steven emailed me and stated that he will not honor the warranty and blames me for not buying the insurance. I paid $275 in shipping cost I shouldn’t have had to buy the insurance and I didn’t.
Well all the complaints from other customers about how bad the Wired ebike company is and the way they treat customers is So so true.I wanted to add that in the email I received from Steven he tried to Belittle me and he stated no one would over rule him.
Glad to hear it thanks for your support.
Dave Cleveland is no better i have experience with that
our capitalism is so cutthroat that trying to stay in profit is difficult, i think the Ecells team may have had many battery failures and are just trying to stay profitable and selling great bikes
@@mrkeopele NOPE
@@StayConnectedEV what is it you don't agree with in my statement, because i have about 12 interactions with Ecells and have plenty to back up what i am suggesting.
This guy couldn't flex the frame on a kids training wheel bike. Really?
What are you talking about.. lol
Just get a goat.
well thats only if you dont want to peddle.
Goat is trash 😂
The information shared in this video is very helpful. Blessings and peace.
Thank you!!!
I just had a conversation with one of the owners of wired asking him simply what was the frame wobble issue and how did they address it. In short he told me to buy a hard tail bike and not from them. There's more to our conversation and he was a JERK! I told him no worries I will never buy a wired bike!!!!!!!!!
Complete lie. You believe anything that man says it’s comical.
@@StayConnectedEVcheck out the complaints about the death wobble on their newest version of the freedom. Wired did nothing to fix the issue and compounded it with adding more unbalanced weight to the back of the rack with a battery
@@colorado75h91 Do you have link?
@@StayConnectedEV Wired ebike owners community group
I hear "TRUTH IS THE NEW HATE SPEECH" .... HA!
What is your (this channel) relationship with Ecells?
I review bikes. A lot of them. What do you do
@@StayConnectedEVI just asked about the relationship with Ecells. I am curious. I think it is understandable that might influence video/review. I also understand capitalism and this is not a consumer reports video.
Contractor for 40 years.
Peace
@@MarkBarrackthe love of money is the root of all evil - Almighty God who created you and is coming back soon to judge the world
I think the issue with the wired bike is and Rogers attempt to get it resolved through warranty claim is that it's not a defect. It's a bad design which I don't believe any warranty covers. So I guess Rogers only course of action is to sell the bike onto somebody else at a reduced price closing the issues. In that way he'll at least recoup some of his money because wired is not going to do anything for him.
BTW I had a long talk with David Cleveland the owner/CEO of Ecells after which I ordered a Five Star in orange. David actually called me yesterday, Sunday 6-16-24 to discuss an email I had sent to him about not buying his bike based on some comments made on a couple of websites. He explained this issues he is having by some trolls, as he called them, he believes from the folks at Wired. The bike will be shipped to me in the next couple of days I confirmed today with David's staff member Mary.
Wired agreed it was defective though in writing.
So, why not show a 2020 e bike comparison to e cells. You can't buy a 2020 e bike brand new either.
Never understand these hit pieces.
last i checked the Wired is 2024 and the E-Cells is too.. Please do research before you comment.
@@StayConnectedEV Then buy one from them as described. Last time I checked, you could not.
@@johns5504 Buy from where? There are no "Wired" Freedom bikes in stock lol.. Again a fail.
@@StayConnectedEV So a fully special ordered e cells is stocked?
I think you compare apples to apples, not a bike that was out last year. End of last year, but hopefully e cells will also continue to upgrade their offerings as well.
What is the name of the new wired bikes? The '25 models?
In a competitive market, no one should make old vs new and call it quits. Its just ramping up.
@@SarahJane-y1p oh baby girl, but you do. Compare the wired bike in the vid to the wired bike you buy now.
Velotric does not honor their warranty either. Scam company.
Sorry to hear your issues.
Can E Cell do 40?
Yes
You convinced me then, I was going to get a wired. But I wish ALLL of these companies would do a better job keeping stock.
@@StayConnectedEV well that depends on a few variables - as said about range.
some got 40 mph others 35 mph A few 44 mph - its a capable ebike, But is top speed that important?
Im more concerned about which is built better - will it last? will it be as good to ride day after day?
as for Range? I remember a guy told me that Smiles per gallon is what is important to him.
gee I kinda have to agree with that :)
Any link to Roger's frame flex video?
Sorry. ua-cam.com/video/0EI65lrSzWk/v-deo.htmlsi=YB0zDpooxSR52jri
@@StayConnectedEV omg... That's horrible! How could anyone think that shipping that out like that was OK???
@@metallicknight2agreed Unfortunately they didnt care.
Well after watching this video only one choice now 5 star
Thanks for the info. Will not be buying wire products at all now .
E cells all the way wired owners mad cuz they spent half of 3000😂 on a shitty frame design, almost got caught up w wired then discovered e cells
Glad you put this video out. I was about to order wired and i like to ride hard so now i will check into ecells. Thanks to Roger also.
You're welcome. If you decide to make sure you use our code DAC100 to get the $100 off.. Every savings counts
I've owned both the 2024 wired freedom and the ecells 5 star. ecells makes the better ebike.
The warranty and customer support are way better, ecells quality frame and wheels are superior. The freedom fell apart on me, and the customer support wasn't there to help
Thank you
Wait so wired ebikes are really cheap overpriced. And cells is better?
im getting one tonight or tommorow i don't know which one to get
Awesome video so glad that this situation and issue was brought to light now without a doubt everyone knows which bike to buy.
sadly Roger was silenced by many and when I spoke with him I was very open to having him share his story. I found it very insightful.
This review started out ridiculously. Reviewers are only testing the wired on flat, black topped roads? See citizen's reviews and many others in regular trails and rough trails. You say that you watched many reviews, how did you miss them? That's a blatant lie or exageration? This review sounds very bias to me, right away. Frame feels like jello? I own a wired bike and love it. Feels very solid, and runs very well, brakes are great. Who's paying this guy?
Is this the only way that ecells can sell bikes, by slamming the competition with lies?
Ecells didn't copy the wired? They obviously copied the style, because it was so sucessful. BMX bars, 60 volt motor, look at the left picture and then the right picture, do they look alike? I think that it's obvious. I think that ecells may make a good bike, but their way of promoting their bike is terrible. I was thinking of buying an ecell 5 star to try it, but I can't swollow this shamful mud slinging campain to sell their bikes. I'd bet that this Roger guy is a paid reviewer.
There is no review lol..Who said this was a review? Next time you try to troll please watch the video. It is truly funny to see some of these accounts just flood with complete nonsense..lol