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@@mendyelliott9495 they have so many cute options ❤️

@bonnienolan4526 yeah, any kit you want to return they should pay for the shipping no matter how many times it happens 😊

@chastity.penzel I can only imagine the number of people in the exact same boat as you who paid a lot for it from a destash before anyone talked about the issues.

That was a great seller. I would do the same and feel guilty if I sold a kit with this many mistakes. As you could see even Brittany was confused about what was right and what was not after looking at the legend and sticker sheet. I am so happy you got the kit and the fix. Thanks for being a part of our UA-cam family and sharing your story!!

@milliefusion7340 I am worried about that as well. I'm hoping for some actual sneak peeks. I will say DAC has at least been response and covering shipping if you want to return any kits so there is that

I am thinking the same thing. I purchased the mystery kit with red on the canvas that I love and now I really am torn.I want it so bad so should I invest the time fixing it? Sad... Thank you for watching!!

@@robin-x8j If you really love it, try the mica powder on the pink. I don't think it takes that long from the videos that I have watched. I have one right now and am going to dig out my mica powder.

@margiegreiss5468 I tend to do larger canvases too, but I definitely love the smaller ones lately for travel and then for our weekly round up just due to space restrictions when recording!

I love the small ones when I am on the go or traveling. I have not found a purpose for the stickers themselves so I do not but a lot of just stickers but they are sooo cute. Thanks for watching and commenting.

@@MardiJackson ahhh yuck, I hope you don't have to work in retail at least! I always feel so bad for those workers

I work for a domestic violence shelter. 😊

@MardiJackson that's a wonderful cause! Thank you very much for what you do 🥰

@raccooneyes2099 ohhh! I just posted 3 recommendations to someone from Amazon - I have just ordered some myself to try so now first hand knowledge but decent ratings! amzn.to/3Z7NnXc - this link has some plain binders, I got the 3 pack with the pink clear and blue for variety - this also has on the same link the single one I recommended above! amzn.to/3VafMuK - I also got the blue one of these to try as well 💙 They have mostly good reviews so I'm giving them a try (gotta love Amazon Prime for returns if I don't like it!)

I love the book. I placed those stickers on my laptop case about 3 months ago. They have not came loss nor has a drill fallen out. Try one of them!! I am not gentle with this laptop lol. Thanks for watching. We love having you!!

@bridgetbenincasa8057 their sticker books are sooo hard to catch in stock! Robin had been trying to get one her past 2 orders with no luck! I hope you get one! If not here is an alternative option maybe to check out on Amazon? I haven't got them yet but actually just ordered one to try out for future recommendations amzn.to/4eQTTrc - more a blank binder with no design amzn.to/3CCZRhW - or something like this with some colored options ❤️

@bridgetbenincasa8057 last one! Just found this and love the option and price isn't bad either! amzn.to/3Z7NnXc

@ wow thank you so much for sending that along. I will order right now. Lol

@bridgetbenincasa8057 of course! I have a few stickers myself to try them out on too!

The book was out of stock when I purchased the first time as well. I was so happy to see the book back in stock when I ordered this time. Thanks for watching and being a part of our UA-cam family!!

@marladillard8721 yesss! Support all the small shops! I highly recommend Art and Soul if you havent tried it! I have tons of videos (and tons coming) showing completions, unboxings, etc.!

I am so sorry this happened. to you. Support all small shops as they need our business and really listen to feedback. If you have not checked out Art & Soul do I would highly recommend them. Brittany and I are doing a compairion of DAC and A&S Groovy Girl by Hannah Lynn and the quality has been the same. If I showed them on camera without the names you would not be able to tell which company it is. A&S owners, Melissa & Scott are a small business but growing every day and they do listen to feedback and help anyway they can. Thanks so much for being a part of our UA-cam family.

@ I will. I have found the small shops more pleasant, price competitive and as you said product equally as premium, plus the benefit of supporting a local company. These small businesses would never think of dropping products on the market as defective as DAC has done. It hurts the artists as much as the customers.

@marladillard8721 exactly! I feel like they probably take better care of the artists too but can't say for sure!

@@Susansinksanddrills agree! 💯 and pay for the stuff to fix it too

This!!! That is what I said. Why should go find a box., put it up, put tape on it so it does not come open, go to USPS at the busiest time of year and mail it, and then email them that ikt was shipped which is required! Thanks for being a part of our UA-cam family. It means a lot.

@melindahands6341 we showed my cousin recently about diamond paiting and I feel like she would love all things stickers. She did minis for her learning one from PaintGem and got it so quick!

That is a great idea. Thank goodness I do not have small kids anymore but I could do this for nieces and kids who are client!! Thanks so much for watching and commenting!! It means a lot to us.

@jleelee71 I wish they did more of a order on demand like other companies do so you wouldn't have to worry about an image selling out and then being archived. They just announced 100 kits for Black Friday and I worry how many are going to have the red line issues

@paulawebb6108 I am too, I'm hoping they have some sneak peeks out in time for Black Friday to hopefully know which canvases are good without lines and errors

Same! What is the saying "I keep doing things over and over again expecting different results." That has been me. I am going to really stop until it is fixed. Thanks so much for watching and being a part of our family!!

@@veronicabacklund3931 of course! Thanks for watching!

Thanks for watching. I noticed they briefly had it for sale with the new releases Saturday. I wonder if they sold all the kits that were returned or just a few left over. Either way they. were were of this mistake on Saturday and it sold out. I guess some people do not care.

@amydavis4945 I actually haven't seen a square done with it yet, although I wouldn't think it shows. As far as rounds go, I've seen one complete where you can still see the red/pink lines and then I saw one person fixing theirs with a paint pen and what they had done so far looked great. But who wants to have to fix something we pay so much money for?

They do show up on the round kits. Watched a video earlier today where it showed, but she used mica powder, which helped but did not get rid of it totally. Square kits should cover it up.

@@milliefusion7340 I allso watched a video about it, and it was round and the mica powder did not help much, it looked light pink

@@veronicabacklund3931 Hmmm....that is what I saw too. The one I watched she was going to go over it all again. I also watched the acrylic marker one and it may work better but with that the colors need to match pretty good. I think I have one canvas that has this on it. Not sure which method I am going to do.

@Jonna-s3d agreed, we shouldn't have to buy extra stuff (mica powder or paint pen) to fix their mistakes. The money they refund on the canvas if you keep it doesn’t seem worth it. It's also hard when you really like the image

Thanks for commenting. I noticed they restocked this kit as a new release Saturday and it sold out quickly. They know about the problems by now. Imagine the people that purchased it and now have all of this to deal with!

@@SparklingDiamonds2024 Do they give all money back if u return the painting?

@veronicabacklund3931 it should be a full return of what you paid after discounts. In this case, they would only give $45 as it was part of the mystery box and 1/4 of the price. Keep in mind they also remove any points earned from that purchase

@@keisiajohnson2157 it is stunning, I also got Nightshade Dragon because I fell in love when I saw it unboxed with all the crystals! I haven't done it on our channel but I recommend it for dragon lovers too😍

@leonawilcox4821 yeah, I am hoping they get it together especially with the red lines

I am hoping they have it under control by now. The problem is these kits are produced like 6 months in advanced so I wonder if they are not going to keep showing up for a few more months. Thanks for Watching!! We love having you as part of our UA-cam family.

@christinemcclellan9535 well I'm glad we could show you the unboxings to help you decide! I loved all the cute details on Game Night. I want to do them both now but I think I have like 4 or 5 current WIPs

@amygray5150 I am going to get a few magnetic frames so I can easily switch out some every month or 2. I also have a portfolio but these are both way too big to fit it lol I love everything dragon

@ I need to order some and try those.. I really want to hang sugar high in my sewing room.. hoping Black Friday I get some a little cheaper:)

@PamperedWithDiamonds you are 100% right! No one should have to do anything extra to enjoy a canvas they like. I want to see what they have for Black Friday but I'm not sure I'll buy anything - especially no rounds!

@ I really don’t mind rounds. If I like the image I will do it no matter what.

I am working on Christmas Joy and it is round. It’s a fun one.

@PamperedWithDiamonds I don't mind square vs rounds, I usually just pick based on the image. But with the red line issues, I'm very wary to purchase any. I don't know at what point it will be fixed and not happen anymore

@@SparklingDiamonds2024 It looks like the problem with red lines is not a new problem, so my question is, why is it STILL a problem on NEW canvas image?? Can´t understand it... I´m new to this hobby and I´m glad about you inform of these things so I can check it before I start painting.. So thank you again for your work.

@Tammy_1977 thank you for watching! 🥰

@trandiem6949 we do a lot of giveaways for free diamond painting and items. We have an ongoing giveaway in a video for a diamond painting calendar and at 500 subscribers we are giving away the Diamond Art Club Advent Calendar so definitely subscribe and watch our videos and you have a great chance to win a free one!

@@SparklingDiamonds2024 how to join the game can you show me

@trandiem6949 you just have to watch the videos as they have the rules and instructions for all the giveaways. The current one goes until Wednesday the 27th @ 11:59pm EST

@ ok thank you , i wish i luck

@@missyschluetet2378 it really is extremely disappointing

Yes we do, and if you do not live in USA the price is even higher... For exampel Dreamscape cost 90,95€ and in dollar it is 69,99...

Agree!!! I am not a complainer but it is a lot of work to take photos, email photos, print label, package, and take to post office, and then email again letting them them know you shipped it. Thanks for watching!!!

@nataliyavolkodav320 ahh shoes are essential! Hopefully you find some good deals on both! At least with Art and Soul you don't have to worry about their kits selling out! You can make a wishlist and buy them anytime!!

@SparklingDiamonds2024 I definitely have a huge wish list with them. Especially all Hannah Lynn's But I also have more than 80 kits in my stash from different companies, so I think I'm set for a while. And I'm slow as molasses because you know, nursing job, kids, gardening, life, etc

@nataliyavolkodav320 I definitely have way too many in my stash and want to do them all now but there definitely isn't enough time with work and life 😂

@kattiealbright03 great choices! I'm excited for so many new releases from Art and Soul this week!!!

Thank you for watching and commenting. I get the red-line mistakes. Things happen, and they are working on fixing them. They have gone above and beyond when I email about the canvases I need help with. I do not understand the sticker sheet and legend. Even with their response, they emailed me the same sticker sheet but wrote how to fix it in the email. It is confusing. Brittany posted the fix above. Between it being a never-released canvas, so, therefore, we don't know what the canvas sells for to get a refund; it will never be rereleased, as it was in a mystery box, and both mistakes, I was really disappointed. Buying the mystery box was a gamble, which is 100% on me. Thank you again for being a part of our UA-cam family. It means a lot to us.

@@Diamondadozenpaintings it really is shocking just based on how expensive these kits are

Thanks so much for watching. I have returned several because of the red lines. I am the same way about worrying about trying to fix it!! I have never needed mica powder. I was disappointed as well. Thank you for being a part of our UA-cam family!! It means the world.

@barbara.diamond_art yeah I'm going to try to fix one but I don't know how it's going to go

@@SparklingDiamonds2024 I’m not that talented. lol. I’m sure you’ll do great. Maybe you could do a video showing how you did it and how it came out?

@@barbara.diamond_art I do not have a telented bone in my body. That is a great idea for Brittany!!

@@melaniehebert5888 I feel like online shopping is everyone's favorite anymore!! Thanks for watching!

I am going to diamond painting and be shopping for diamond paintings right there alongside you!! Thanks for watching and commenting.

@@ScubaKittyKat great plan!! Thanks for watching!

Thanks for commenting. I am going to be right there along beside you!!

@margiegreiss5468 it's such a let down 😔😔

Thank you so much for commenting!! Because it was a never-released canvas, we don't know what the canvas sells for to get a refund; it will never be rereleased, as it was in a mystery box, and both mistakes, I was really disappointed. Buying the mystery box was a gamble, which is 100% on me. Thank you again for being a part of our UA-cam family. It means a lot to us.

@@robin-x8j buying the mystery box was a gamble as to what you would recieve.. not the condition of what you received....just my opinion

@@margiegreiss5468 That is a great point!

@@mendyelliott9495 it really does feel like I'm holding my breath on the kits I buy and love hoping for no lines.

I am holding off purchasing any for a while myself. Thank you for watching and commenting. It means so much to us!

@dennissmith500 yeah, I feel like all stores do the same deals anymore in store and online, I'd rather stay in my pj's and shop😆

I agree 100% with everything you said. As a nurse, I have always had to work on Black Friday. The one or two times I did go, it was not that much fun. I love online shopping. Thank you so much for watching and commenting. It means a lot that you take time out of your busy day to watch us and comment as well :0).

@keisiajohnson2157 unfortunately they won't, it's just a complete headache

That is what I thought as well!! What can you do with the kit? Thank you so much for watching. It means so much to us!!

I traded my Christmas witch for the angel. This was before we knew anything was wrong. I just don't think it's a big deal. i will use mica powder on it, which everyone is saying is working well, and the legend just isn't a big deal for me. If you have done Diamond Dotz, they don't even come with a legend, and you have to make your own stickers. That is what I will do. I can't return it, and it's such a beautiful painting. As far as the pink lines, they have corrected that in future paintings. Even if I was the original owner, I would keep it. I just love it. I will be doing it sooner than I had planned so that I can get past the problems, and see how it goes.

@@elnoralouisa1 Thank you so much for watching and commenting! I would love to see it when it is finished. You are correct that it is a beautiful painting. However, the red lines bother me, and I just can't get past that to work on it. Brittany mentioned someone used a pen of some kind, and it worked well. I have never had a reason to use mica powder, so I do not know much about it. I am glad you were able to get your hands on the one you wanted!! I hope the red lines are behind us as well!!

Im so glad I saw this. I will be pulling mine off destash. I will NOT do someone wrong.

@Artemis_dreams it was prettier and lighter than we expected but everything else overshadowed it unfortunately

It is very pretty. I would want to keep it after opening it if it was not for all the mistakes. Thank you much for watching and commenting. It means a lot to us, and we know it takes time out of our day.

@stacyharty3578 the lines are such a let down especially when it's a kit you like. I got Blue Girl as a restock and it's round with the lines. I am going to bling it up and try mica powder. I saw someone did it with a paint pen and you couldn't tell so also a good option too! I wish I could find that post again

Thanks for watching! I am sorry that it happened to you as well. It's annoying that I paid so much. Let me know how mica powder works for you. I will never get another mystery box.

It's such a shame to pay so much money for anything and it to be so messed up. This issue with the red lines is happening so much more, makes me afraid for Black Friday kits😔

Oh no! I got that one as well. I have not checked it. I guess I know what I will be doing tonight. I will be so disappointed if this is the case. The lines bother me so much that I cannot complete it. Thank you for watching and commenting. It means a lot to us.

@@kristenadams7885 sounds like me. Do I need 12? No. Do I want 12? Absolutely 😂

I know a few Art & Soul canvases I am picking up today. I cannot wait to see what black Friday brings. I am sad you are on call. As a nurse., I used to work holidays and weekends, and it was not fun. I hope you have a nice Thanksgiving with no calls. Thanks for commenting - it means the world to us that you watch!!

@stacyharty3578 ohhh I like the washi tape trick, makes it impossible to forget! I will be using that 💙

I love that idea!! I agree about the FOMO. That gets old quickly. Thank you for watching and commenting. It means a lot to us.

@@whiskeywitch8978 we hope you get some you love!! ❤️

Gift cards! What a good time to use them with all the sales. I hope you find many paintings you love. Thanks for watching and commenting.

@@whiskeywitch8978 we are in Cary, just outside of Raleigh, NC

We are looking for NC people to meet and take out to lunch. Email us!! Do not tell where you live here for your own safety. Thanks for watching and commenting. It means so much!!

@keisiajohnson2157 you are very welcome! We love doing these videos and sharing our love of both the pretty artwork and Art and Soul! Happy shopping 😊😊

I love Art & Soul. I know everyone has their favorite companies, but Brittany and I have made a commitment to be honest with our reviews. Their canvases are beautiful, and there are so many specialty drills. Thanks for watching!!!

@@Doodles_and_Diamonds that makes 2 of us! My poor wallet is in so much trouble - I ADORE her dragons

You and Brittany both. I am not a huge dragon fan, but Brittany is so happy about Anne Stokes. I see big things in store for Art & Soul!! Thanks for watching and commenting.

@@Doodles_and_Diamonds Enjoy your shopping!! Happy Thanksgiving to you as well 😊

How kind. Happy Thanksgiving to you as well. I am only shopping online. Thanks for watching. We are so grateful!!

@@mendyelliott9495 shopping from the couch is the best!! Good luck finding the good deals!!

Agree 100%. I will be shopping from my couch and not fighting crowds. i sew as well!! I wish you look on finding a sewing machine you like. Thanks for commenting and watching!!

@ that’s awesome! I’ve been a quilter for years just now learning garment sewing ☺️

@dianehamilton8182 thank you for watching! We appreciate it 🥰

What a nice compliment. I hope you get all the kits you want on Black Friday. Thank you so much for watching and commenting!!

@mommasday2 I'm worried for my wallet if there are too many good sales! Art and Soul already has a month long one going on that is wonderful (and horrible for my wallet)

I love that!! A sinking fund. Maybe I need one? Tell me more. Thanks for watching. It means so much to us!!

@Trudy_Lanoux online shopping is better, you don't have to worry about being pushed or shoved 😆

I am an online shopper as well!! Thanks for the comment. We love that you watch us. It means more than we can say!!

Thanks for watching!! We have to buy presents for people anyway so why not just purchase diamond paintings!

@@amycnb777 same!! I'm worried 😆