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Using the Language of Caring Outside of Work: Personal Stories

9:08

Family Centered Care and Excellence at Children’s Hospital of Philadelphia

7:05

Family Advisor Shares Story of the Powerful Impact of Caring Communication Skills

5:23

Physician Communication Breakthroughs with Language of Caring

3:19

Family-Centered Care Breakthroughs: Children’s Hospital of Philadelphia

5:55

Bringing Language of Caring to Children’s Hospital of Philadelphia

3:20

Family Advisor Story: Transforming Family-Centered Care by Hardwiring Caring Communication

A family advisor and mother of a patient shares her story of the transformation of family-centered care by hardwiring caring communication skills at Children’s Hospital of Philadelphia. The Language of Caring program has enhanced relationships with staff, patients, and families. Darlene Barkman explains how consistent use of caring communication skills enables healthcare staff to share important information in such a way that families and patients will be open to receiving it.
“The important language is necessary. That information you need to share, but couching it with that supportive… the Heart-Head-Heart piece, that sandwich, that’s your how to. And that’s how you’re opening that other person’s ears to hear you and trust you.”
Darlene Barkman, Family Consultant, Children’s Hospital of Philadelphia
Visit our website www.languageofcaring.com to access concrete tools and resources and learn how Language of Caring programs help healthcare teams show how much they care; improve patient outcomes, CAHPS scores, and financial health; ensure patient safety; and support your organization’s mission.
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Відео

Using the Language of Caring Outside of Work: Personal Stories

9:08

Using the Language of Caring Outside of Work: Personal Stories

Переглядів 1,3 тис.8 років тому

languageofcaring.com/childrens-hospital-philadelphia-testimonials/ Healthcare staff trained in the Language of Caring share stories of how they successfully used these communication skills in challenging situations outside of work, from traffic tickets to parent-teacher meetings, to family disagreements. Language of Caring skills can be applied anywhere! “It makes us all much better human being...

Family Centered Care and Excellence at Children’s Hospital of Philadelphia

7:05

Family Centered Care and Excellence at Children’s Hospital of Philadelphia

Переглядів 8308 років тому

Family centered care and excellence are sincere commitments to patients and families at Children’s Hospital of Philadelphia. They have implemented the Language of Caring program to equip all healthcare staff with the concrete caring communication skills necessary for outstanding family centered care and have seen great improvements. A cohesive curriculum and ready-to-use tools enable them to na...

Family Advisor Shares Story of the Powerful Impact of Caring Communication Skills

5:23

Family Advisor Shares Story of the Powerful Impact of Caring Communication Skills

Переглядів 5838 років тому

A family advisor and mother of a patient shares her story to illustrate how caring communication greatly improves family-centered care and patient and family engagement institution-wide. Health care staff who attend Kathy Conaboy’s classes find the Language of Caring skills prepare them for a wide range of situations including difficult discussions with patients and families. “I went through my...

Physician Communication Breakthroughs with Language of Caring

3:19

Physician Communication Breakthroughs with Language of Caring

Переглядів 3668 років тому

Physician communication and teamwork are competencies developed through the Language of Caring for Physicians program. Chief Medical Officer Jeremy Blanchard raves about how LOC helps physicians communicate compassionately with patients and families. As a result, healthcare encounters are more enjoyable and more effective for patients and physicians alike. Integrating the Language of Caring for...

Family-Centered Care Breakthroughs: Children’s Hospital of Philadelphia

5:55

Family-Centered Care Breakthroughs: Children’s Hospital of Philadelphia

Переглядів 2878 років тому

Family-centered care has risen to the next level at Children’s Hospital of Philadelphia with their system-wide implementation of the Language of Caring for Staff program. Hear the Senior VP of the CHOP Care Network, the Senior Director of Patient and Family Services, and others describe their success with family-centered care and this easy-to-deliver curriculum which builds skills for effective...

Bringing Language of Caring to Children’s Hospital of Philadelphia

3:20

Bringing Language of Caring to Children’s Hospital of Philadelphia

Переглядів 1658 років тому

The Language of Caring is transforming the patient experience at Children’s Hospital of Philadelphia. Hear Senior Vice-president Amy Lambert describe how a patient complaint prompted the introduction of the Language of Caring program throughout their 50 locations. A half-day session for site managers inspired dedication to an institution-wide culture of caring. Health care staff have embedded L...

Family-Centered Care Case Study: The Language of Caring at Children’s Hospital of Philadelphia

10:47

Family-Centered Care Case Study: The Language of Caring at Children’s Hospital of Philadelphia

Переглядів 5788 років тому

Family-centered care has been greatly enhanced by Children’s Hospital of Philadelphia integrating the Language of Caring program throughout their institution. Hear Rachel Biblow, Senior Director of Patient and Family Services, describe the highly successful implementation process that has engaged staff at all levels in learning and applying highly effective, family-centered communication. “This...

Physician Communication Skills Improve with Language of Caring

2:15

Physician Communication Skills Improve with Language of Caring

Переглядів 7158 років тому

Physician communication skills improve with the Language of Caring. Two physicians describe how patient satisfaction and the doctor-patient relationship were enhanced at MD Anderson Cancer Center. Dr. Ronald Servi shares how LOC helps him express empathy with patients and communicate effectively with them, a challenge given the complexity of their problems. Dr. Anna Likhacheva finds LOC helps h...

Patient-Provider Communication and Experience Improves with Language of Caring for Physicians

3:35

Patient-Provider Communication and Experience Improves with Language of Caring for Physicians

Переглядів 1,1 тис.8 років тому

Patient-provider communication and the patient experience improve with the Language of Caring for Physicians. For PeaceHealth Medical Group, the Language of Caring for Physicians program is the driving force behind ‘achieving a culture of always’ throughout all their facilities. Physicians and clinic managers appreciate that LOC is not a script to be followed, but a philosophy and style of comm...

High Accountability for the Great Patient Experience (Part 3): Coaching Conversations with Staff

4:32

High Accountability for the Great Patient Experience (Part 3): Coaching Conversations with Staff

Переглядів 5169 років тому

Clear and consistent accountability is a KEY leadership skill for improving the patient experience. In this last of three video clips packed with practical leadership tools, Dorothy Sisneros discusses the why and how of conducting coaching conversations with star, average and poor performers. Learn more about how Language of Caring programs help healthcare teams show how much they care; improve...

High Accountability for the Great Patient Experience (Part 2): Coach with the Caring Feedback Model

5:13

High Accountability for the Great Patient Experience (Part 2): Coach with the Caring Feedback Model

Переглядів 7439 років тому

Clear and consistent accountability is a KEY leadership skill for improving the patient experience. In this second of three video clips packed with practical leadership tools, Dorothy Sisneros demonstrates how to use the Caring Feedback Model to hold an individual accountable for an expectation that you stated clearly. Learn more about how Language of Caring programs help healthcare teams show ...

How to Set High Accountability for the Great Patient Experience (Part 1): Eliminate the Gray

5:20

How to Set High Accountability for the Great Patient Experience (Part 1): Eliminate the Gray

Переглядів 1,2 тис.9 років тому

Clear and consistent accountability is a KEY leadership skill for improving the patient experience. In this first of three video clips packed with practical leadership tools, Dorothy Sisneros discusses the first step in setting high accountability-eliminating gray behaviors. Learn more about how Language of Caring programs help healthcare teams show how much they care; improve patient outcomes,...

The Beryl Institute: History of Patient Experience - Wendy Leebov’s Perspective

10:13

The Beryl Institute: History of Patient Experience - Wendy Leebov’s Perspective

Переглядів 3,2 тис.9 років тому

Courtesy of The Beryl Institute, Wendy Leebov chronicles the history of the Patient Experience: From Patient Advocacy to Guest Relations to Service Excellence to Patient Experience and much more. Learn more about how Language of Caring programs help healthcare teams show how much they care; improve patient outcomes, CAHPS scores, and financial health; ensure patient safety; and support your org...

Improved Patient Experience Scores and System-Wide Culture of Caring with the Language of Caring

1:24

Improved Patient Experience Scores and System-Wide Culture of Caring with the Language of Caring

Переглядів 6069 років тому

Improved patient experience scores and a system-wide culture of caring at Banner Health. Tracy Tannenbaum, VP Service Excellence, shares the advantages of Language of Caring for a healthcare system. Learn more about how Language of Caring programs help healthcare teams show how much they care; improve patient outcomes, CAHPS scores, and financial health; ensure patient safety; and support your ...