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Hi there. We stayed for 3 nights and they put $150 hold on my card. I’m not sure if $150 is a standard or they do $50 per night. Hope this helps:)

Hello, you are right, unfortunately there is no coffee maker in the rooms. You can get your morning coffee at the sports bar close to reception. They make good coffee there. Including lattes, cappuccino, mocha etc. they serve regular coffee at the buffet restaurant as well. I would suggest you message the hotel directly and check if you can request one. I never asked but they might have coffee makers on request.

Hi there. The pool with the swim up bar is adults only. Has a pretty nice view of the ocean and it gets very busy in the late afternoon. The other two pools are family pools, and both equally nice. The one closer to the kids area is busier with families/kids, while the other one seems a bit more quiet and more adults than kids tend to be around that one.

@@evah8826 Thank you! 🙏

Hello Eduardo. That’s a tough question, mostly because I have never stayed at the Wyndham Alltra. What I can tell you with certainty is that the beach is way nicer and the ocean is better for swimming at the Wyndham. Wyndham is a newer and bigger hotel, but the Krystal Hacienda has character, it is small and has a more private feel to it. I would go back to the Hacienda anytime, but the Wyndham is on my list of hotels to stay at as well. If you are going with kids, I would definitely pick the Wyndham though. Have a great day! Eva

Hello DarkRelic from Germany! The restaurants at the Vallarta are very similar to the ones at the Jalisco but a bit better quality food and better selection. A la carte restaurant are the same themes, Italian, Mexican, Steakhouse. The big buffet and the Asian buffet at the Vallarta has a better selection and in my opinion, a bit higher quality food. I haven’t stayed at the Palace yet, but I have seen a few video tours of it. It is a nice place and definitely more private and higher class. Although I keep hearing that it is a quiet place, not a lot of nightlife/partying. We are planning to book the Vallarta next time again. I love the rooms there and the pools as well. Also super close to the Jalisco so if I need a change of scenery, it’s an easy walk:) If I find a great deal at the Palace, of course I would book there too. Would love to check it out and compare the three Rius- price for value. Sounds like you liked your stays at the Jalisco if you have been twice already so I have no doubt you will love the Vallarta and Palace too. No matter which one you will choose.

Hi Jennifer, They are free! Pop, beer, water and the alcohol (rum, tequila, vodka) in the room - all included.

Hi Joshua. Winter months are definitely more expensive but I found that both the Riu Jalisco and Riu Vallarta were well priced, and in my opinion the best value. At least they were in February this year. February is peak season but we got a pretty good deal. We paid $1100 per person. There are some amazing deals right now, I’ve seen the Jalisco one week all inclusive package on Sunwing direct flight from Calgary in June for less than $800 per person. Who knows where the prices going to be next year but I think 2k for two weeks is a good estimate. Yes, all the food and drinks are included (except some specialty options of course such as private romantic dinner on the beach or if I remember correctly, there was a special kind of steak and seafood at the steakhouse you had to pay for. And some specialty wine also). We were quite happy with the food selection and a la carte restaurant menus and drinks were just fine too. It is a fun place and a lot to do. Watch my Riu Vallarta video as well for comparison. Nicer property, freshly renovated. Sometimes the price difference is very minimal between the two hotels and if it is, I would choose to stay at the Vallarta:)

@@evah8826 Thank you for the reply and glad everything was great. I will definitely check out your other video for comparison and check out the packages around February like you said to and see if it will be cheaper but yes I agree 2000 is probably that range. I appreciate the response though and glad you both enjoyed your stay. Keep up the great work, much love

Hello Iris. They don’t ask for your credit card info when you check in so there is no security deposit. At check out they would charge you for anything extra, like if you lost a towel etc and they are pretty strict about those things. And yes, all good and drinks all included. Some hotels have higher end alcohol you have to pay for but I don’t believe this hotel offers that. I saw some deals from Calgary in May and June for under a $1000 per person. Even with some blemishes this hotel has, faj deal like that is amazing in my opinion. I would totally go back if I had the time to take off work:)

Hello Cindy. I have been to many Mexican vacation spots in the past 25 years and PV is definitely one of my favourite destinations to go to. I love the feel/vibe of the city and surrounding area. I have never felt unsafe. I will try to answer all your questions; the main buffet is decent, good selection for breakfast, lunch and dinner. We really liked the Asian buffet option for dinner too. Probably more than the regular buffet. A la carte: we dined at the Italian restaurant a couple of times and we really enjoyed it. The salmon was our favourite. Steakhouse was very popular too, we had other family members dined there and they loved it. We did not try the Mexican at this hotel. You have to line up in the evening, there is no advanced booking. I was annoyed by this first but it didn’t take long to get in. You get a disc which vibrates when the table is ready. So you can have a drink or go for a walk etc while waiting. - Beds were very comfortable and rooms are newly renovated and clean. Overall the resort is kept tidy and clean. - daytime activities: my daughters played beach volleyball every day. Both on the beach and in the pool. They have other fun pool activities during the day as well. Boogie boards and kayaks are free to take out. I think there is always things to do. We all had fun. - excursions: we haven’t been on one for years so can’t really give you an up to date answer here. I would recommend going into downtown PV and explore there. The Malecon is great with lots of cool restaurants, old town, authentic churches and buildings etc. we heard that the Pirate ship excursions are fun, especially the one that goes to an Island where they have entertainment and dinner set up. If you like walking, walk into Bucerias on the beach. It’s a bit of a distance but relaxing and good exercise too:) - beachfront is good. No seaweed. There are more palm trees and shaded areas by the Riu Jalisco. Easy 3 minutes walk to get there. I hope you will have a great time if you end up booking here! 🌴

Hi Eva, Thank you so much for the information and for answering my questions. This definitely sounds like a resort that my family and I can enjoy. I'm looking forward to visiting PV.

Hi Nancy, The food was okay. Definitely not the highlight of this hotel but it was not bad. We enjoyed the Mexican and the steakhouse a’la carte restaurant very much and the dinner buffet had a decent selection as well. My complaint there was that some of the main course dishes were cold at times. I think this place had good desserts. Better tasting and quality than the Riu we stayed at in February. And the Starbucks has yummy desserts too. Couple of the nights before bed we stopped for this small round chocolate mousse cake dessert there:) Morning and lunch buffet is adequate. Even my other half who is a picky eater had no problem finding food he enjoyed. We spent most of our time on the Hacienda side which is adults only. I would go back there in a heartbeat. It was quiet, always had vacant sun beds and I just love the vibe there. We had most of our breakfast there too, once again, just a more relaxed and serene setting. The infinity pool and sushi place on the Kids friendly hotel side is super cool too and that’s adults only as well. Watching the sunset from there is a must. I didn’t like the beach and we didn’t spend much time on the beach or in the ocean at all. It is not bad for walking though:) If a nice beach is important to you, find a hotel closer to Bucerias or further out by Punta de Mita.

@@evah8826 thank you so much for the wonderful reply. The beach is important because we are going with family. Have you stayed at any other resorts in PV? Not really a fan of the RUI properties.

Recently we only stayed here and the two Riu hotels close to Bucerias. With kids, I would go to either of those Riu hotels, especially with the great deals they have on week long all inclusives. A while ago we stayed at the Grand Palladium, that was a nice hotel too and fun for kids. Stayed at the Barcelo which is at the other end of PV, beach is nice there and it is close to the zoo. Also stayed at Velas Vallarta which is more pricey and not that great with kids. Stayed at a couple of lower star hotels years ago, like the Royal Decameron and Samba, I would not recommend those.

Our youngest is 16 and 18. I was thinking about Bavero but I heard mixed things. Also, thinking about the Wyndham Alltra Nayarit.

I was considering the Wyndham Alltra last fall but got a much better deal at the time at the Krystal Altitude so ended up booking that. That resort looks very nice and it is in Nayarit so the beaches are nicer for sure. I would say it is a better choice than the Barcelo. Let me know how it is if you end up going there:)

Hello Ravi. The kids club and activities are pretty much the same at both hotels. The Jalisco is has more shaded areas and a nicer beach with lots of palm trees and the pool close to the kids club/kids play and pool is cool. The hotel and the rooms are nicer at the Vallarta though. I think both hotels have their pros and cons but both would be fun to stay at. So it really depends what’s important for you:)

@@evah8826 Thanks for your reply. I will go with Riu Vallarta.

Hello Ahmed. No, you don’t have access to the Palace at all. The Palace is actually a bit further away, about a 10 minute walk from the Jalisco. You have access to the Jalisco and you are welcome to use the facilities there and have breakfast, lunch, snack bar and drinks there. Dinner is only at the hotel you are staying at. I highly recommend you going over to the Jalisco for the White Party on Friday. Hope you will have a great time!

Hi there! We heard from others that taxi from the hotel to the Malecon is $10-$15 US. We did Uber and paid 60 pesos to the Malecon and 90 pesos from the Malecon back to the hotel. Both options are safe!

I hope you will have a wonderful time! :)

Hi there, sorry we did not try the spa or the sauna at this resort. In my opinion the spa prices are too high at this hotel. Can’t comment on the sauna, we enjoyed our time outside, taking in as much sun as we could instead:)

lol...everyone says this when it comes to fitness and health...then they don't say much on the hospital bed.

@@redsealjourneymanreviews6647 not everyone. Lots of people stay active on vacations too. And sun/vitamin D is good for you, especially when you live somewhere where winter is long:)

@@evah8826 I’m not here to argue it’s just a statement lady. Dad was pharmacist. I saw it all.

Hello! Well, it depends what’s important for you. Want to have a nicer room, a bit better food and a more elegant and modern hotel/ground? Stay at the Vallarta. Want to save a couple hundred dollars, have a nicer beach and don’t really care that the hotel is a bit outdated? Then stay at the Jalisco. Oh and the White party is at the Jalisco too. It’s a great party. 😃

Hello Liz, there are 4 pools at the resort and only one of them is adults only (the one that oversees the ocean and has the swim up bar). The other pools are kid friendly and there were lots of families with kids when we were there. There is a kids play area with a shallow pool as well for little kids. It is a very nice hotel, I would recommend for a day pass while on a cruise. It is about 25 minute drive from the cruise ship terminal and the beaches are nicer in Nuevo Vallarta than in Puerto Vallarta. Whatever you end up doing, hope you have a wonderful cruise/vacation:)

@@evah8826 thank you so much for responding! I think I’ll get the day pass then! 😄

Hi Calvin, agreed with the dates part and your comments. Did you walk over to the Vallarta and spend some time there? If you haven’t and you still have time to do, I highly recommend:) Enjoy the rest of your time there!

Hello Stacey! No tennis court at this resort, but they have water sports in the main pool in the afternoon. Water volleyball, fun games, like throwing football through a small ring. They have bocce ball in the sandy area too and a couple of ping pong tables. My teenage girl played both water volleyball and beach volleyball every day. One day my girls did parasailing off the beach which they loved. Of course that is not for free, for the two of them we paid $160 US. I did a half an hour Seadoo ride one day as well and it was super fun. That was $50 US. You can go solo or two of you on one Seadoo for the same price. The White Party on Friday is really cool! We had a blast. They sure put on a great show. Make sure you pack some white clothes:) hope you have a great time!

@@evah8826 thank you for responding!! Any other helpful tips send them my way. We are actually traveling with a larger group of friends and teens. Did you do any excursions?

Hello Nari. Kamp Kristal kids club at this hotel has pretty good reviews and unlike many other hotels, the minimum age is 3 years old. We saw staff during our stay do fun activities with the kids. The kids club area is nothing super fancy but most people were impressed by the staff and the activities they offer. This hotel also offer babysitting service for extra cost. I don’t know how much they charge for that though. I like that it is a smaller hotel and you can easily check on your son as many times as you want to while he is in the club:)

​@@evah8826 Hi Eva, thanks for the great helpful comments. That is exactly what we need. Simple but relaxing!

Hello Elena, thank you for your message. The rooms are much nicer at the Riu Vallarta as the rooms recently went through renovations. We stayed at a standard room at the Jalisco and other than it being a bit dated, it was fine. We did switch rooms as our first room had two double beds pushed together, which we found uncomfortable so we asked for a room with a king size bed. The first room did have a musty smell and was more than usual humidity inside the room. This is not unusual in Mexico though. Our second room was in the right wing of the hotel (right side when you face the ocean, and it was definitely better. You can hear noise coming from the hallway and others slamming doors but the out facing rooms are more quiet than the inside facing ones. So short answer is Riu Vallarta has nicer rooms but you pay more. Sometimes the price difference is minimal so if you are not on a tight budget, I would book the Vallarta.

Hello. The ocean is definitely calmer in the morning hours so I you want to swim, probably best to do it before noon. We have spent time in the ocean in the afternoons too but it was more for jumping the waves and many were boogie boarding. During our stay in early February all the days were pretty much the same, there were no red flag days, when going into the ocean is not recommended. Water temperature was around 22C (73 F). The beach is very nice here, not rocky and no seaweed.

Hello! I did see people smoking cigars. Locals still sell cigars on the beach. Important to note that effective January 15, Mexico has banned smoking in all public places, including beaches too. Having said that, I did see a lot of people smoking in the beach area of the hotel and of course there is a designated smoking area on the beach and three designated smoking areas in the hotel as well. As for rum and tequila brands: rum for sure they have the Bacardi brand - white and dark rum, but they don’t have Captain Morgan. They have the Malibu coconut rum too. Tequila- Don Julio, Casadores, Patron and Jose Cuervo what I can remember. I don’t remember seeing Havana Club. Hope you have a wonderful time at this resort!:)

Hahaha, I swear this comment could've been written by me. I'm travelling there with my wife in a month and I'm also curious about cigar smoking areas, as well as the types of tequilas they have and whether or not they have Havana Club. It's the only rum I drink now if I have the option.

Hello! Yes you certainly can. We stayed at the family side and spent most of our time at the Hacienda side by the pool. You can be at both sides, go to all the restaurants and use the facilities at both.

Hello! I didn’t find this hotel loud at all. It is far enough from busy city roads so you don’t hear the traffic. It os not a “party hotel” so after the nightly show, it gets pretty quiet. They do have weddings occasionally on the family side hotel which can be a bit louder but I think wedding parties are done at midnight. There are beds on the beach, and there are a few queen size beds with comfy pillows as well, I believe those are for rent. I didn’t like the beach section of the hotel that much so didn’t spend much time there. The Hacienda side was very tranquil and amazing for relaxing.

@@evah8826 Thank you hun. Awesome I was hoping for a hotel that was quiter. We did book this last night so we're there in 3 weeks! I did see in your video there was one bed on the Hacienda side by the pool. Do you know if that one is for rental as well?

Those are all free and available on first come first serve. When we were there, it was never an issue finding free chairs and even those beds were available often. And they have clean towels set up on the chairs and beds in the mornings so it’s super convenient. We loved our time on the Hacienda side. Hope you will find it relaxing and fun too! Have a great vacation

Hello Stefano, thank you for the comment. Yes, you can use all the amenities and restaurants on the Hacienda side. We also stayed at the family side but spent most of our days on the Hacienda side by the pool. And had breakfast at the Hacienda restaurant too. Loved the feel/atmosphere there:) So other than your room being in one side, everything else is included and free to use. Hope you will have a wonderful time!

@@evah8826 Thank you for the very quick reply. That is awesome we are hoping to be able to spend a majority of our time at the Hacienda Pool. Thank you very much :)

Hope you will have a wonderful time! Make sure you stop in the evening at Starbucks to get one of the small round mousse chocolate cake. It’s a nice late evening treat😃

Small world, we just booked for March from YYC too!

I really liked the location too. So close to the airport and downtown PV/Malecon. I would go back to this hotel for sure, especially when they have good deals, and have a room next time on the Hacienda side. We are planning to go back to PV in February and this time stay in Nuevo Vallarta, closer to Bucerias. Beaches are a bit nicer there and still pretty close to the airport. Couple of hotels I’m watching have great prices on direct flights from Calgary for a week all inclusive. It’s the Riu Jalisco and the Krystal Grand Nuevo Vallarta. One of our friends just came back from the Riu and did a walk through for us at the Krystal. They liked both. We will do a video tour again:)

Yeah it is near new PV which is great. Cruize ships, malls, new buildings, walks etc

Arlene, we laughed at those parts when we watched the video. He is a natural talent when it comes to acting and being on camera. 😃

Thank you Aarsh, hope you found the video helpful and hope you will have a wonderful vacation! We had dinner with a person we met there who was a vegetarian and she found the hotel had a good selection for her to eat well and a variety of meals. I know being vegan is more restrictive, so I wish I could give you a better answer. I can tell you they have a salad bar with lots of vegetables and there is a nice selection of fruits too. They alway have main course/side dish vegetable or beans meals. We enjoyed having guacamole and salsa for lunch or a nice light salad at the snack bar on the Hacienda side.

Oh and you might be able to get veggie sushi freshly made by the infinity pool!

@@evah8826 Thats great, thanks for your response

Hi Janice. Yes, you do have to pay for specialty coffees. They were half price when we were there so around $2.50 to $4.

Hello! With the baby you have access to the main pool which is quite large and have more shallow areas for the kids. Super easy access to the beach. The beach has a good number of beach chairs and when we were there, we always found empty ones. The beach is okay, but definitely not the white sand and turquoise color water. I’ve seen lots of families with little ones and they seemed to have a good time. The only downside I guess is that you can’t spend time on the Hacienda side or the infinity pool/sushi bar.

Hi Rachel, I’ve been to many (20+ all inclusive vacations) in Mexico, DR and Cuba and Mexico is definitely better when it comes to food and selection. The food and selection was okay, but don’t expect to be blown away. It was not bad though and I don’t agree with those negative reviews. Breakfast - both buffets had a decent selection. Omelette station, hot breakfast such as sausages, bacon, potatoes, Mexican traditional dishes, pancake, waffles, pastries, yogurt, cereal etc. Lunch - buffet at the kid’s friendly side has a great variety of stuff and on the Hacienda side, it’s salads, burgers, hot dog, breaded chicken and fish - desserts. Dinner - buffet is theme dinner each night. My boyfriend is a picky eater and he always found things to eat. Sometimes we found the food not hot enough. But no issues with it not being fresh or no selection. A’la carte restaurants were pretty good! Oh and if you decide to go to this hotel, stop at the Starbucks in the evening and pick up one of their little dessert plates. The round chocolate one is so delicious:)

Hi Greg, they only have ocean view rooms on the kid friendly hotel side. It might be a bit smaller room but you will love the ocean view! And you can spend as much time as you want on the Hacienda side, the pool is awesome there. No ☹️, you will have an awesome vacation! 🤗

Hello Yen, the hotel never felt crowded, even on the weekend when they had a large group there for a wedding. The family side always seemed more busy and louder but I wouldn’t call it crowded. Part of the hotel was closed off though for renos when we were there so most likely the hotel gets more busy when at full capacity. I do love the stay at one, play at two set up (for adults) it does give you more variety where to spend your day or part of the day:)

Hello Ty, thank you!:) We had transportation included in our all inclusive package through Westjet vacation. The Airport is pretty close to the hotel so Uber would be around 80-100 pesos. I don’t think the hotel offers shuttle service.

Hello. Yes, you can use the amenities and restaurants at both hotels, doesn’t matter which side you are staying at. Kids are not allowed in the Hacienda side though and a couple of restaurants are adults only as well.

Oh perfect! It’ll just be me and my boyfriend and no kids so it’s excellent :) thanks for the fast response ❤

@@laraerika4646 have a wonderful time!

Yes, the Krystal Grand is in Nuevo Vallarta, so about 30 minutes from this hotel. There is a lower star Krystal hotel, right next to the Krystal Altitude as well. It is older and from the outside not nearly as nice as this one.

Oh okay 😃 thank you. Nice video review

Gary, I hear you and good feedback. Lots to improve on and do better in my next video. But hey, I wanted to give you the “after a few drinks “ all inclusive experience here. Haha

Absolutely! We stayed at the family side in a junior suite with awesome views but we spent most of our days at the adult only Hacienda side. The grounds and pools are way nicer there in my opinion:)

Hi Kerzey! You are right, my video doesn’t show any of the bars while they are open. It is not a “dry” hotel though at all! 😃 The bars open at 11am. I think you can probably get champagne at breakfast. And you have beer in your mini fridge. Lol There is a lobby bar in the family side of the hotel, it is open till midnight. Beach bar on the family side open 11-6 and the infinity pool bar 12-7. Hacienda side has the swim up bar 11-6 and the roof top bar 5-midnight. And of course the buffet and all a la carte restaurants serve alcohol:)