NDIS Provider Webinar - What potential NDIS clients really want to know about you.

A panel discussion with a busy and experienced support coordinator and an NDIS participant as they talk about how they find, assess and decide to try a service provider.
*There were some minor technical issues during the recording - we have done our best to fix some of those in the final cut of this video.
MEET OUR PANEL
Collin from My Coordinator, has over 12 years experience working in the disability sector across three states (WA, NT, and VIC). He is a passionate support coordinator with a wealth of knowledge and understanding on NDIS matters.
Philly comes from a very autistic diverse household and is autistic herself. She speaks from lived experience - all the ups and downs with NDIS plans and budgets, hunting for and finding service providers. She is very active in the space and has a lot of lessons learned to share.
RESOURCES:
Service Agreement Template - bit.ly/Service...
TAKEAWAY POINTS
- Being NDIS Registered does not equal credibility or quality of service and there is an increasing cynicism toward new providers that get themselves registered but have never worked with people with disabilities before.
- Don't be a jack-of-all-trades, but present what you're good at and talk about your niche.
- Before even making contact with a service provider, support coordinators and NDIS participants are looking for clues about a service provider's:
1. Proven capabilities. A track record of experience and other happy clients.
2. Capacity - can they take on more clients without compromising on service quality? Is there a wait-list.
3. Availability.
4. Their service values and whether they will be the right service and personality fit. Looking for person-centred services; services that take initiative; good communications; clarity of how they deal with issues; don't over promise.
5. Transparency regarding pricing.
6. Their commitment to being above board, following processes, writing clear and transparent service agreements, having protocols for dealing with customer concerns and complaints.
CHAPTERS
00:00 Webinar Opening
03:24 Meet Collin and Philly - what are your NDIS service needs?
10:00 Incidents or common reasons for switching NDIS service providers.
13:54 Looking for a new NDIS service provider
17:30 First impressions of an NDIS service provider
22:20 NDIS Registered or not? Does it mean credibility?
25:00 The importance of transparency in pricing and service condition.
38:10 Assessing first impressions of a new service provider.
41:30 Summary of takeaways from what we have spoken about already.
43:30 What sort of NDIS practice indicators does a participant or support coordinator look for?
48:00 How should a new NDIS provider get traction in finding clients?
52:22 Do you look for NDIS screen checks?