How to use your inappropriate referrals constructively.
Sarah and Sandra discuss how to use inappropriate referrals in part 4 of this 4 part series...
"So hi, folks. We're on to week four, the final week on the theme of the month, which has been about referrals.
So today we're just going to talk a little bit about, and explore a little bit further what we talked about in week 3 and the idea of how you could use your inappropriate referrals a bit more constructively.
So thinking about what I said, what things could you really be doing with what you found out?
Well, you can think about inappropriate referrals coming into the clinic and you can also think about people generating inappropriate referrals within your clinic.
Maybe clinicians are sending people to other professionals and maybe if you are getting any comeback about it it's an inappropriate referral, just bring it back to the team and just have a chat about it, about why it is an inappropriate one and just to talk about a reflective practice.
Exactly. And also, I suppose if it's found to be the same person generating them, then it suggests there's probably a learning need within your team?
And even if you're just an individual, it's still a learning need. I think it's the way forward.
So if you think about the month, folks, what we've talked about is if you're getting referrals, are they really a self referral because someone somewhere gives them the idea that makes them think they want to pick the phone up?
And then we talked about are you exploring where that who that someone somewhere is and could it be useful?
We talked about gyms or potentially Women's Health or Mummy MOTs. So could you be linking these groups up?
We then talked about using inappropriate referrals as a learning opportunity and seeing why were they inappropriate, but why were you getting them regularly and were they inappropriate because you were lacking a service?
And we talked about the Women's Health service. Is it something you may want to introduce?
And then finally today we're just saying if those referrals could be generated by your team, is there a learning need there and how do you go forward with them?
So we appreciate some of you right now might be inundated with referrals, but these are just a few ideas for you to think about.
Even if you're busy, do you really know where they're coming from in case you need it in future?
And could your electronic system automate it for you?"
#Physio #Osteopath #Chiroprator #Therapist #MSK