Bought a Schuberth C5 from Chromeburner.com. Great price, but some problems...
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- Опубліковано 5 вер 2024
- I had problems with a Schuberth C5 motorcycle helmet purchased from Chromeburner and had to return it for warranty service. Find out how the problem was resolved, and decide for yourself whether to purchase a helmet from Chromeburner. Thanks for watching. Please hit the like and subscribe button!
00:00 Intro
The Jed Rides a 2023 Harley Davidson Road Glide ST motorcycle most of the time. Other times he rides a 1991 Harley Davidson FXLR.
Motorcycling is an inherently dangerous activity. Please acquire the proper skills, and practice them, please wear proper gear, and please obey the law. Ride safe.
© 2023 The Jed Rides. All rights reserved.
6 week turn around is actually pretty dam good. They are a wholesaler of Shuberth so once it got to them it had to be sent back to the manufacturer. Expecting updates might be a stretch. They repaired it and no cost to you. Not sure why you were complaining. Most turnarounds take 8-12 weeks and if your lucky they repair/rekplace.
I think you did well. I typically buy from Europe also due to crazy US pricing. Technically I don’t think they are supposed to be warranted outside of the EU so I’d be happy with the result even though it took some time to resolve.
It never occurred to me that Schuberth wouldn’t honor the warranty. I guess they would be a worry if I bought the helmet from a gray market dealer in the US, but Chromeburner is in The Netherlands and the helmet went back to them (from me) before they sent it to Schuberth.
A friend of mine bought brand new Schuberth C5 and after just two rides with it he has the same problem. I have got Schuberth E2 which is almost the same as C5 and just noticed that the paint of mine is also peeling off. These are expensive helmets and it is a shame for company like Schuberth... :(
Out of curiosity, a few questions: 1) is your friend's C5 white, like mine, 2) is it a European spec, or a US spec, and 3) did he purchase it from Chromeburner?
It is white, bought from FCmoto Germany. Mine is Schuberth E2 also white colour and a few months ago I also noticed small spot in the front.
I had a c5, major visor problems. Was fixed but cost me almost $200 for return shipping. I will never ever buy from chromeburner nor schuberth again. Very dissatisfied
Sorry, you had trouble. I bought the same exact helmet from CB as well. Mine was perfect and arrived from the Netherlands in 2 days!
I’ve heard the EU helmets are thinner & lighter than the US DOT version, something about DOT requiring two impacts to the same spot versus one impact in EU testing. I’d prefer the lighter EU helmet but I’ve heard they don’t warranty if you buy outside of your home country but obviously that’s false information based on your experience. I’m presently ordering a E2 (based on the C5) from CycleGear but $800 bucks is tough to swallow especially since the C4, C4 Pro and C5 have all had quality issues. Well here goes.. it’s only money.
It has got to be frustrating to not be able to get updates, but they kept to the promised timescale. I'm amazed it went as smoothly as you describe.
What I'm even more amazed at is that such a market for buying helmets from the EU exists in the US.
I have to assume that this is not typical of Schuberth build quality. Definitely manufactured by a trainee on a Friday afternoon.
I think what frustrated me was how great the customer experience was up until the point of delivery, and how poor it felt when I had a problem. But, yes, they did take it back, and it does appear to be fixed.
The European ECE 22.06 is actually way superior than DOT standard. I bought mine from Europe specifically to get the ECE standard.
I suggest my American brothers and sisters to check out ADM in Quebec Canada. I could not believe that they were actually cheaper than CB
Thanks for the tip!
I think you did alright getting the helmet repaired and returned in 6 weeks. I've bought 5-6 helmets from CB and so far no issues. I ordered a C5 yesterday from them because their price delivered was $475 in the colors I liked. I hope I don't have a problem with the C5. I've never owned a Schuberth helmet and have aways bought the Nexx helmets. Thanks for the video.
I bought a Schuberth from Chromeburner too. I saved a bunch of money ordering from Europe, but I’m only guessing that it’s an authentic Schuberth and not a cheap knockoff. Seems like the real deal. No local dealers carry this brand other than the local Cycle Gear. I can order one from them and pay a premium, but their customer service has been excellent, fitting me with the correct cheek pads, getting replacement parts, easy no questions returns. At the end of the day, sometimes you get what you pay for. Build a relationship with your local vendor. And personally, I think HJC is a better fit and finish for slightly less money than a Schuberth or Shoei. You should replace it in four years anyway.
I don’t question its authenticity, and so far so good on the paint on the one they sent back. But, yes, I think I’ll buy local next time!
Fit is a very subjective thing for helmets because people have heads of different shapes. Most HJC helmets do not fit me at all. They are too short front to back. I think that different models may have different shapes like Arai helmets do, but if the one you want doesn’t fit your head, you are out of luck.
Well, that’s annoying - I thought it was some kind of graphic!🤣 Good that they made it right for you 👍
Thanks! Let’s hope this one doesn’t have the same problem. 🙏
I have the same problem. Paint is coming off
Great breakdown and transparency throughout this video. We are big believers in Schuberth and they are currently trying to figure out a better way to deal with european companies selling to our US market.
Totally understandable you purchased the helmet at a far cheaper rate from Europe. The price difference is not even competitive. The only problem is, the lack of transparency these european companies have. They don't mention that the warranty is void if purchased from Europe. They won't even care to sell you a product that is technically not legal for your specific country. It's just a big cash grab and they definitely don't care about your experience. - I'm actually surprised you got this resolved with chromeburner.
Anyhow, I believe in the next year or so we will see better pricing and a more controlled inter-market. Thanks for the awesome vid.
Appreciate the comment. I do try to support local businesses to the exent possible. As you point out, in this case the price was simply too enticing not to bite. I was a willing participant -- I did understand that the helmet would be ECE and not DOT, but I have done enough research as a motorcyclist to understand and be fine with the implications. The warranty situation was another matter. As you say, I do feel lucky to have had it resolved as successfully as it was. Thus far (2000 miles in) the repaired helmet has been fine.
Sounds like they did everything correct, likely Schuberth swapped out the flip-up portion, no way they disassembled and repainted and certainly wouldn't send a new helmet. I'm thinking of buying a C5 from them as well, worried a bit about fit, I'm usually a medium, but the sizing would suggest a large. Can't buy this brand locally.
So far, so good with whatever they did.
It’s more than just price. Shipping with DHL is superior to anything I get from UPS, FEDEX, or USPS. They consistently deliver many days earlier. Also ECE 22.06 is superior to DOT. If the European helmets are made differently than US/DOT helmets then there is reason to buy from a European vendor. Legal or not, in the end it’s all about safety. I’ve never taken care of a patient with a head injury who said I’m glad I didn’t have a safer helmet. Quite honestly having to conform to any standard in the US, be it DOT, ECE, SNELL or otherwise, makes little sense when all states don’t even require a helmet. Finally DOT aligning itself to the same standards as ECE may well bring the price down on helmets making safety more affordable and available.
Well ... Was it worth saving the money? Very weird . You think it's a real schuberth? 😉
Definitely real. Definitely weird! Probably not worth the hassle, but I’m glad it is back and fixed. It’s a really nice and comfortable helmet.
The ECE standard requirements are much, much higher than the DOT standard. The DOT standard is now quite old and is in need of updating. I won't buy a helmet unless it is at least ECE certified for the road or Snell for race helmets.
I don’t know enough of the detail (or the physics) but I agree this seems to be the case.
How do you confirm that it is ECE certified in the US as every helmet sold in the US has to have DOT certification? One could assume that the C5, for example, is the same as the ECE certified helmet in Europe, but you don’t know that the helmet is the same. It is my understanding that the shell had to be thicker in the US to pass a penetration test for DOT certification. The Shoei X14 is the Spirit in Europe. I doubt they are the same either. That model is Snell certified, though. Modular’s will not get Snell certification.
@@alanhassall The problem is that the DOT standard is now an old standard. It was groundbreaking when released as it was one of the first, but time has passed it by (about 50 years!!). Yes, it is the law in the US. But as we know, not all laws are fit for purpose.
Where a helmet has been certified as ECE it usually, but not always, way surpasses the DOT Standard. _Most_ helmet manufacturers don't make DOT only helmets as the US market for helmets is so small. The helmets are manufactured to ECE standards, and, if they are to be released in the US, designed to also pass the *_Self-Certified_* DOT standard. www.youtube.com/@FortNine/search?query=dot
@@programmingfortheweb When the C5 was reviewed on Revzilla, they had a lot of very irritated corrections when they stated that the helmet was DOT certified. The description of the US version of the helmet makes no reference to the layer of carbon fiber that Schuberth did at the introduction. I had heard that the helmet needed to withstand a unique penetration test for DOT certification. I have seen stickers that list both ECE and DOT, but the C5 doesn’t have that sticker. The EU may be a larger market for helmets, but the US is a significant market, so I believe that helmet manufacturers will make a version for this market. As with some current helmets, it is likely that the US spec C5 would pass ECE standards, but they don’t need to because the DOT spec is all that is needed. Fortunately, being in the UK, I assume, you don’t really need to worry about it.
@@alanhassall The DOT standard is a *_Self-certified_* standard which gives the company some leeway in how to test the helmet - and about 20% are certified when they shouldn't be (US government figures).
I note that a lot of manufacturers don't certify for the US as it's not worth it for them. If it was a "significant market" then they would be manufacturing to DOT standard. The US is not a significant market as a) helmets are not required in some States b) Harley riders don't tend to wear modular helmets c) motorcycles are toys not commuter or daily use vehicles so volume is low.
Schuberth, being a German company, may decide that the DOT certification for the C5 isn't worth the retooling. Especially as ECE is to a very much higher standard than DOT...