Facebook Performance Bonus Pays The Most When You Post This!
Вставка
- Опубліковано 29 сер 2024
- Welcome to our deep dive into the Facebook Performance Bonus program and its payout structure! If you're a creator eager to optimize your content and boost your earnings, you've come to the right place. In this video, we unveil Facebook's payment structure and provide key insights to maximize your earnings.
🔥 Key Highlights:
Original vs. Unoriginal Content: Facebook’s emphasis is crystal clear. Creations with a personal touch, unique voice, and fresh perspective stand out. They not only resonate with audiences but also earn significantly higher within the Performance Bonus on Facebook.
The Importance of Reach: While engagement factors like comments, reactions, and watch time are valuable, reach is the magic word. It's the driving force determining your payouts, making it the ultimate metric to chase.
Engage Your Followers: The Facebook Performance Bonus is directly influenced by the quality of your follower engagement. Interaction boosts your content's value in the eyes of the Facebook algorithm. Cultivate a strong, responsive follower base for better rewards.
Strategize with Facebook Groups: While reposting within Facebook groups can spike your earnings and grow your follower count, remember to strike a balance. Engage your core followers on your main feed for the best results.
Did you know that recommendations on Facebook can skyrocket your following? This feature, while new to Facebook, has been a game-changer on platforms like UA-cam and TikTok. Curious about harnessing its power? We've got all the details.
Join us as we navigate the intricacies of the Facebook Performance Bonus program. Whether you're a seasoned creator or just starting out, this video promises actionable strategies to elevate your Facebook game.
Drop your thoughts and experiences in the comments below! Have you noticed a correlation between your content's originality and its earnings? Share your insights and join the conversation.
🎁Join our thriving Content Creator Community 🎁
This offer gives you access to the full Content Creator Kit course, along with a supportive community, special trainings, coaching, and events. Perfect for those eager to enhance their Facebook content, grow their audience, and maximize earnings through Facebook's monetization opportunities. Don't miss out on this comprehensive resource tailored for content creators like you. Get instant access now and start transforming your content creation journey!
bit.ly/3TkVexL
💌 Stay Ahead with The Monetization Equation 💌
For exclusive insights, tips, and the latest monetization strategies delivered straight to your inbox, join our newsletter. Be part of a community that thrives on understanding the ever-evolving digital landscape.
🔗 bit.ly/3PKhuAs
🎥 Craving More Content? 🎥
Explore our curated playlist of videos tailored to empower creators like you. From deep dives into content strategies to bite-sized tips, there's something for everyone.
• Performance Bonus On F...
• Facebook Monetization ...
• How to Increase Facebo...
• Facebook Performance B...
This video is not sponsored. Some product links are affiliate links which means if you buy something we'll receive a small commission.
===========================
Download vidIQ: vidiq.com/core...
Music by Epidemic Sound: share.epidemic...
My gear:
Rode Wireless Go ll: amzn.to/3Y2gcCA
Canon M50: amzn.to/3X4YgGa
Sigma 16mm Lens: amzn.to/3wQE4gD
Tripod: amzn.to/3XYS2c9
===========================
Connect with us!
=============================
Tik Tok: ➡︎ / iamcoreymcclain
IG: ➡︎ / iamcoreymcc. .
Subscribe to my channel HERE:
===========================
➡︎YT: @iamcoreymcclain
#facebookmonetization2023 #facebookperformancebonus #performancebonusonfacebook
![Facebook Changed The Performance Bonus AGAIN! [APRIL 2024 UPDATE]](http://i.ytimg.com/vi/2bkbiEFSzNg/mqdefault.jpg)
I'm in the Performance Bonus and I'll say this... Engagement is KEY!! Reels... Story don't count for nothing... basically you have to focus on delivering good content to your followers...
Simple
Did I hear correctly.....they also pay on posts that aren't video format???
Facts
@@lowlyfesocksyes. They pay for photos, text only statuses, and video LAZIEST Way to Earn $7000 A Month On Facebook
ua-cam.com/video/xtlFG_-69XQ/v-deo.html
@@iamcoreymcclain how can I get my videos to be paid. This is my second month getting the invite and my videos never seem to make it
Oh and one more thing... "Your hometown isn't going to be where your help (support) comes from... its going to be from strangers"... 💙 Lets get this 30K you guys‼️ Teamwork is what makes the $30K possible!!
💯
Man this is a great video. Comprehensive, easy to understand, straight forward, full of info and tips to help a creator succeed. Well done!
Ohhhh! Very relevant information for me. I was just invited for the performance bonus yesterday. Thank you.
you're welcome!
that's why you don't steal peoples content.
True but memes are the one piece of content ‘meant’ to be stolen 😂
Thank you so much for your video it's educational 🎉I just got invited to the bonus program
You’re welcome!
I have noticed that group interaction is important. I am a member of a few groups that i naturally post in and those posts are creating more of a bonus than when i use canva on my own page. I dont know if using canva is considered unoriginal or not, but i start with a blank square and go from there.
I think the type of post is an important factor is well, but Facebook has made it very clear that the payouts are going to be somewhat arbitrary. If you watched my other video where I go over the terms of the bonuses, they say so very clearly because I know people right now whose post inside of public groups are reaching millions, but they are hardly making anything at all on those posts. There are going to be different experiences, but I am here to try to help the community make sense of it all and even more importantly find their own way to monetize their online presence. If they don’t have one already I appreciate you watching and supporting the channel! I will definitely keep an eye out for group interaction.
I got a picture on my page with over 75k shares! And it only made $150 so far . Do you think it’s because it was recycled content?
I got a picture with 75k likes and got paid 1,400.00
I think this was a valuable video for sure. This things you said stand true for trends I have noticed about myself as well. I have even developed a regular criteria for filtering my friends list since I've been almost maxed at 5k for a few years now. 🎉
Do you do it manually or do you have software that makes it easy for you?
I’ve been invited to the Facebook performance program but yet to see the metrics on my dashboard. This is just been a day and this is my first invitation.
I just got invited! Yay!
Good luck!
So glad I found this video. I just got invited into the program!
Then you’ll love this one! Performance Bonus On Facebook Make $30,000 a Month (FULL COURSE)
ua-cam.com/video/hxdWF0PiKYo/v-deo.html
Join the Facebook group here!
facebook.com/groups/professionalmodeprofiles/?ref=share_group_link
How do I check if I got invited?
@haekorgrace31 you will receive a notification, but you can also go to your settings and then tap on bonuses or monetization
@@iamcoreymcclain Thank you so much
I have a question, I just got invited for the bonus and I’m posting on different groups and there’s engagements, but my payout remains in zero, do you know why is that? I just got invited today and it hasn’t been long. Anything I should do? Thanks for the great video. 😊
I have the same question
Hey Corey, I don't know if you notice your videos that the audio is a bit low, I had to full blast my phone volume everytime.
Thanks for letting me know!
Thanks, Corey. Great video. My boss was invited to particpate in the program. He only has approximately 9000 followers. We have had a hard time with reach for at least 3 years, after they changed the algorithm, even though the content is good with lots of interactions... but low reach. Would it even be worth moving forward with the program? Much appreciate your time and help for us all 👍
If your boss uses Facebook for customer or client acquisition, I would say the first thing I would focus on is fixing my content problem to keep the business profitable. What type of business is it?
@@iamcoreymcclain Thanks. Photographer, tour operator. His followers loved his content. The reach was painful, after years of daily posting and engagement we quit. But then he got the invite.
Help!
I got restricted to all my Facebook tools because of Copyright, intellectual property and my Performance bonuses is affected, I just want to ask if my VIOLATION was remove and clear, IS MY PERFORMANCE BONUSES will CONTINUE or be ACTIVE right away???
This was a helpful video. Subscribed!
Thank you welcome to the family!
New Subbie! Thanks for the great info!
Hello Corey. This morning i got an invitation but since i was running late for work, i decided to just fix it when i got home in the afternoon then when i checked it again, its not there anymore 😢 what can i do to get the invitation back? Did i just lost my opportunity? Please answer me back. Thank you
I have been in the program for 5 months now. People engage on my posts but I only make a few cents per month. It's disappointing.
ERRR WHY CANT I SEE MONETISATION AND MY PROFFESIONAL MODE BEEN ON FOR THE LONGEST?
Contact Support inside the Facebook app and let them know there is a problem or try deleting and reinstalling the app
Got a question for you bro.
Performance bonus : do get paid for the reels views, shares, comments, likes on reels itself or posting directly on FB profile? I was in the bonus program last year when they first did it got paid very nice. Just got invited to Performance program. Thank you
will you still earn in bonus program if you boost your post?
Hi! Are reels included in the bonus or just regular videos? I thought I read that somewhere but unsure…
Everything EXCEPT Reels and Stories
@@iamcoreymcclain thank you!
How long does it take to start seeing payout progress in my professional dashboard? Just started a couple days ago, but it said posts 90 days old would be eligible for this, but it's only showing new posts I've made in the past few days
It takes a few days to accurately measure attribution and determine earnings on all platforms.
Just made my first $66 dollars. Let’s go 🥳😂
That’s the attitude! Be grateful for what you have, and focus on what you’re striving towards!
@@iamcoreymcclain exactly ty
Wonderful explanation 👍
Hello. So is it better to post a video on your timeline. Or do reels do better with Facebook bonus
This very informative and helpful thank you.
You’re welcome!
I got performance bonus also 💪💯
Congratulations! Cheers to posting some great content.
I can do this. I am just learning about the Bonuses program, and I am like, whaaaa? I am a content creator with a real niche, travel in NorCal. I can post my OWN, original content on my profile, and get comments. I will engage. I just requested from FB to be able to click on "Professional mode" as that option wasn't given?? I hope, if I can turn this on, then maybe I can be a part of this? I will search your channel, but I am really wanting to know how to be invited!? TY🥤
Glad you found the channel! One of the number one things to get an invite is to make sure that your account does not have any policy violations and since you were already creating content, I’m sure you will get an invite in no time
I don't have any policy violations. I follow rules lol! Do I have to have the "Professional mode" turned on first? Again, I have an email out to try and secure this. I don't do Reels/Tik Tok. I prefer long form content about our helpful travels to a niched market of my demo! Us, more "well seasoned" folks!
@@iamcoreymcclain
HELP! First month I made 60.00 this month I’m 10 days in an I haven’t made 1.00 but I have plenty of engagement what happened?
I do all this and still get $3 I’m original I don’t get violated and I still don’t get paid enough it’s draining if it went for ads I’d quit
Can u you tell me i have this bonus but my earning bar is not moving.i do live streaming of game every day
How long before u see the end amount. Is the dashboard amount correct
Man I appreciate you my guy 🙏🏽
I just found out that i got invited in my Business page. I dont know how to get more bonus.
Why my new bonus moving so slow and they change the amount on my old bonus?
Hey Corey thanks for this video !
I wanted to ask you is it true about rumours that performance bonuses will be released to instagram as well?
Thanks for watching. Haven’t heard those rumors. I doubt it.
Quick question for you... So I recently joined the performance bonus program. I have been researching how the payouts are taxed, as this is my first time receiving a payout from Facebook (Meta). Do they send you a 1099 after the $600 threshold? And if so, do you know if the applicable taxes, such as social security & medicare are deducted? Or do I have to calculate that on my own? The information on Facebook's page is a bit hazy on that aspect. I saw they mentioned "tax documents" during my payment signup, but they didn't specify what is sent and what is deducted. Just want to know to be prepared.
Helpful video though. Thank you!
Since I’m not a tax professional, I can’t give you any official advice in that category but basically you will report the income and it will be taxed accordingly, but they do not make any deductions it all you are treated is a contractor and are responsible for everything yourself as far as my laymen’s understanding goes
They will send you the form 1099. However, you want it to be sent when you fill the payout. I have mine sent thru USPS.
How do I link my facebook performance bonus to my facebook account? I have earned money but it is not yet connected as one of the earning sources on my facebook payouts account ?
Needed this. Saw the update yesterday
🚀🔑🤑
@@iamcoreymcclain I did pretty good this month. $900. Highest this year was $3000. I hope to get it back up. You’re content has helped me do much. I try to read through everything but don’t grasp it as good as when you explain it
Thank you Corey!! Very helpful.
You’re welcome
Hey corey i was in the performance bonus program before it ended i still haven't been invited back 😒🤦🏽 i have no violation and i recently had a few posts go viral.. ugh!
Man I’m getting thousands of reach but only Pennies for both text and image posts
I have 730 of bonus money rightnow. But it says approximate earnings. What does that mean? Will i not recieve my 730?
So are you saying we shouldn't use photos from the internet?
How about photos & text combined?
I'm 7 days in & only show earnings from one post. I started seeing earnings when the reached showed 100. It now has 400 reaches & only have earned $1
However I have other posts. Original ...with lots of reactions & comments which reached 100 plus reached but show no earnings
Idk if it's worth spending so much time & not getting anywhere
Any ideas would be truly appreciated.
I would definitely be careful with repurposing content unless you make something uniquely original with it. But even then I don’t think that’s what they’re looking for and are going to reward with the highest pay rate. Test it and let me know how it goes.
When did you start seeing earnings on your posts? When it reached a certain amount?
I can't see stats on posts in different groups.
I have posts that are original completely text but no earnings yet.
Maybe it's based on your following reach? Like you said vs non following? When they start showing earnings?
Thank you for the great information.😊
You are so welcome!
I’m having hard time to get views on my videos, so every time I post reels I get thousands views in less than minutes but posting video I barely break up to maybe 200 views, is there something I’m doing wrong
How long does your page have to be in professional mode before they will consider you for the performance bonus program?
There is no set time anyone can point to but I think it's important to try to complete the levels as quickly as possible and grow your audience because that's going to be important.
Thank you so much for the information
I appreciate you
I got banned for like 30mins because of the memes so I went back and deleted most of them and now I’m back
Memes are out unless you create them.
Is available only for usa?
I had 37 million reach one month and only made $200. I was so disappointed lol. Maybe it needs to be more consistent with that type of reach to earn more? I usually reach around 30,000-38,000. And I don't make that much.
I’m sorry to hear that. I honestly think it has something to do with the audience that you may be reaching as well. For instance, if I was to advertise in a Third World country, that attention is far less expensive than if I were advertising in the United States, Canada, Britain, or Australia.it’s very similar on UA-cam and some regards. Gaming channels don’t make that much as far as add revenue share while real estate and finance channels probably make the most on UA-cam and AI channels are pretty high up there as well I believe. What is your niche and your demographic?
Yeah unfortunately it wasn't local/US reach so my guess is that had a lot to do with it. My page is for my adventure cat. He goes hiking, kayaking, sledding... pretty much does all the outdoor things with us. I started it for fun, but am working on running it a little bit more like a business so I can pay some bills lol. @@iamcoreymcclain
Great example thank you
Please if I get restricted on earning performance bonus will I still get paid of the one earn already as balanced???
Yes
@@iamcoreymcclain how can I fixed the restriction
They're not clear about boosting your content? They say that you can't use a third party to boost your content but don't say anything about using their system?
You can boost your content, but you dont get paid for ads..
@@iamcoreymcclain I tried boosting my posts but it didn't seem to show that I'm getting paid for the engagement. They should allow you to use their system to boost your content and still get paid. I've boosted some content and got only a few engagements, while paying the same amount for other content I've gotten thousands of engagements.
I posted a original video it went viral and I got nothing
Does unoriginal content influde audio that we have the rights to use?
If your music has not been cleared, then Facebook will tell you the piece of content is unable to be monetized, but it does not fall under the definition of unoriginal content. Unoriginal content is simply videos, memes, or other pieces of content that you did not create and sourced from someone else.
Unfortunately Meta invited for this bonus program on September 12 but I didn’t get anything like it’s been two weeks now I posted video,text,photo it’s NOTHING.😢 I’m so disappointed. My engagement is good. Do you know why this happened? I would really appreciate if you reply my comment Thank you Brother.❤
Sorry to hear that things aren’t going as you expected. How much engagement are you receiving on your posts? How many likes comments and shares are you receiving?
@@iamcoreymcclain Thank you for the response. So I got the invite from the bonus performance program of fb page not my main account. i post mainly funny content either text or video or even photos all are original content. My recent post have 19 shares, 13 comments and 22 reaction also it is really depends of what I post sometimes more that number sometimes below.
please sir i reside in the United ARAB EMIRATES what are the criteria to reach the levels i post regular on my Facebook
if i direct post in public group its earning count or not? kindly reply me
I got my performance bounce for two month now but i didn’t get pay and i dont know why they show at the red line like i restricted but i post everything on my fb the money still show at but the month end the said not payable do you know why please if you let me know thanks you
Thank you for watching! There is a number of reasons why it can be but they usually give you a prompt that will show you the details of what is wrong with your account. Look on the dashboard for a see details button.
@@iamcoreymcclain can you show me how can i look up the dashboard bc i dont know how to look up it thanks you
But my page isn't recommendable no morw
Man, I don’t know why they have not sent an invite. I’m qualified for all the ads but the preferment program
I was just talking to somebody on Facebook and it seems as though they are using the bonus to get an active people to actually be active on Facebook again. I have been in active on Facebook for a very long time focusing on UA-cam and I got it once I started posting again on Facebook and completed all the levels.
@@iamcoreymcclain all my levels are complete and I post original content; I post 5 to 7 times a day. I will wait n seev
please sir what are the level required
@@NtobariMartinsNgaa it’s just like introduction, set up to earn star n full profile completion
@@Scooter_kel please I'm still confused I have over 300k post engagement I post more than 3k post in a month
I got shocked my wife was invoted with this program that she just have 3,000 followers. It is been 7 days already since she is on the program but still showing perforamnce. Does it mean she does not earn any at all from all of her 4:54 postings? She posts 2 videos a day normally and 2 public posts a day.
Congrats. It’s all based on the amount of engagement her posts receive.
@@iamcoreymcclain yeah people engage and reacts and shares as well but as I said not much because she only have 3,000 followers. One of her contents has reached about 700 views but so far not showing earning even a penny and it is been 7 days already. All her postings are original created by her. Background of music on her videos created by her since she sings really good. Thanks!
@cliffordsmith1661 you’re welcome.
FYI, it takes a lot of engagement to earn any money
Any idea how much should reach she has before earning would show up on her dashboard? It is been 2 weeks still zero. She already has more than 10K reached based on her performance metrix.
For a while I allowed everyone to see my page, but I was getting so much spam that now I've blocked countries. How do I go about getting rid of the people that followed me from those areas If they could no longer see my content then maybe that's what's dragging my numbers down
You have to remove, restrict, or block each person individually. I’m looking for a way to do the same thing en masse but can’t find anything except for software that violates Facebook TOS and gave me monetization strikes
@@iamcoreymcclain I'm starting with the ones that had comments hidden because they were spam but I found out you can't go too fast 😂
Hi ! I have a question, currently I’m residing in USA I was invited of performance bonuses last July 28 2023 and I’m here visiting in Japan since July 11 2023 and now last few days ago I was restricted for the performance bonuses the reason why I’m in ineligible country .. I report already regarding my situation that I’m only visiting my family here in Japan .. but still I am restricted! Could you pls answer my question.. thank you !
I can resolved your ineligible issue..
@@ur-taste2721 How? Can you help me?pls? The author of this can’t answer this..
Have you signed up for meta-verified?
Have you signed up for meta-verified
Have you signed up for Meta Verified
Does Facebook share a certain percentage of the ad revenue a creator's post earns with the creator? Just like UA-cam does.
No. That’s only for instream ads.
Thank you so much i was so stressed because i was posting in so many groups and my posts had like 200 comments but those posts we not earning any money and those people who were commenting i dont follow them they don't follow me to know i know now my question is can i follow all those people and tell them to follow me back so that when they comment on my pictures i can earn money from those posts and does Facebook has a limit of people you have to follow thank you so much
You don’t have to follow anyone. Also, I never recommend following people for the sake of requesting them to follow you in return. Follow for follow will ruin your engagement over time.
@@iamcoreymcclainthank you so much for the reply
Hey Corey, great informative video. I was wondering if you can help me figure out how to earn bonuses? My bonus page just show’s past reels. I’m getting 2-3mm reach every month on my original posts every month, but no bonus comes up. It won’t even show anything except the reels in my bonus profile. Any help would be greatly appreciated. 130k followers for context.
Have you signed up for it?
So helpful
You’re welcome.
Thanks for this
You’re welcome!
So is anyone not getting payout even when they post a reel with original content??
Have you made at least $25 yet?
@@iamcoreymcclain Not yet,what I meant to say was my reels and videos are getting engagement but they aren't making earnings
Thanks for the infor
No problem!
Pls is this available in Nigeria
I wish I would get an invite already!
I got mine around the same time I completed all three levels. Not sure if it’s connected though.
i completed mine on june 22nd@@iamcoreymcclain
i just got invited yayyyy!
Can i get performance bonus in uk?
Yes
This program is legit! My page is blowing up. 10 days in and almost at 10k. The road to 30k!
Congrats bro! Keep posting!
Appreciate it. Love your content. Your break downs are the best.
Please what are the requirements for this bonus program?? Thank you
@@otujifrankTook over 2 years to be invited. It's random. Best option, keep growing.
hey man I am from India and I got the performance bonus last month and I've been posting a lot of original content , images and I have only generated like 15-16 dollars the reach is really good one post even had 300k+ views and good interactions but still no good revenue and images are also doing good and they still are failing to generate any money can you help me
Did you create the images?
@@iamcoreymcclain yeah man those were of my whole family and it's not just with a single picture all of em are generating Little to know money? is it because it's new in india? so that's why it's so unpredictable?
@@imxyz7859 that’s a possibility since the ad revenue. It’s not going to be yes hi there is it is here.
@@iamcoreymcclain so what do you recommend? should I wait another month and see if they update it? I have like 182k followers and such a bad response is unacceptable
@@imxyz7859 I really can’t tell you what to do or give you any advice because I haven’t seen the actual content.
How do you get this bonus? :)
Invite only!
right. Thats what i need to know. seems like to get it you need to be a small channel that post very low amounts of content
It’s completely random. But there are some very large pages that have it and are doing great with it. All I can suggest is to make sure you sign up and expressed interest and also that you complete all of the levels in your dashboard.
facebook.com/creators/programs/bonuses
Hey i keep posting on bonus for long videos but why it still appeared $0 lol
Boss man what about lives look like I’m no being paid to go live
You don’t have enough engagement.
Hey I have some questions
Cool. 😎 Join the group! Plenty of answers and others in the program. facebook.com/groups/professionalmodeprofiles/?ref=share_group_link
Facebook is too much like hard work
They keep moving the goal post
I agree. STOP Being a Facebook Performance Bonus EMPLOYEE and Do THIS!
ua-cam.com/video/JvjGq91srKI/v-deo.html
Do you think creating a content showing the progress of your Performance Bonus is ok? Asking your followers to help reach more people? In a video format? I am in a Bonus program right now but having 2K followers only is very hard. You only earn 25c per day! 😢 I am just concerned I might violate the policies or terms and conditions.
Nice
Good for you. IMy wife is in two weeks of this program and still showing zero on her dashboard. She gets enough engagements some of her postings. She reached 10K reached but still showing 0 earning.
@@cliffordsmith1661
I am here to ask this very specific question! I had also been invited for the Programme recently, and despite having hit 1000+ reach, as well a great number of interactions, my dashboard still shows zero. I thought I had done something wrong. Glad to see that I am not the only one, and that I should probably just be patient.
I have 68k followers on Facebook. I’m reaching 16-million right now. Why can’t I get a bonus? I have no violations and am currently doing ads on reels and insight ads. Help please ❤ I haven’t gotten a invite yet.
I’m not sure. It is invite only. Join the group. A lot of the members just got invited. facebook.com/groups/professionalmodeprofiles
Just got monetized ❤
when can we get this in africa
To be honest, I’m not sure. I believe it’s US only for now.
are you in the performance bonus program?
Yes
ITALIANA
❤❤
Sheesh do I can get paid from posts that AREN'T videos?
Yes.
Thank You
My money getting reduced despite I am posting my original content. Kindly need your advise.
Payouts are CENTS now a days 🤦🏽♀️
Am a blogger.... I post about football news....hope am good to go?
As long as you do not use content from anywhere else you should be okay
Love the video and info!! joining some groups related to my page was a great idea I didnt think about so thank you!! I do have a question, I make my own videos but use free videos from the software I work with and I use AI for the voice. twice now my page wasnt approved for in stream ads based on " my page goes against partner monetization policies " even though I have no violations or anything. do you think thats because I use AI voice? all my videos I put together so I know they are original. Also, any good way to contact facebook you know about? they never seem to reply back to requests :/
I’m glad you enjoyed the video! If it says that you are violating their partner monetization policies, it can be a lot of things that have nothing to do with your content you are posting. It can be third-party software connected to your account or something else. There’s no way to tell without actually looking at your account. Also, when it comes to contacting Facebook support, I think the best way to try to do so is through Business Suite. Try to find a button and it should bring up a window where you can ask for chat support.