ITIL® 4: Service Value Chain (eLearning 9/25)

[Lesson 9 of 25, full course available at Mplaza.training]
This video is part of the ITIL® 4 Foundation eLearning Course, by Ivor Macfarlane (co-author of ITIL®). ITIL® is the most popular guide for IT Service Management. Foundation is the first level of certification in ITIL®. After you become certified, you have the option to proceed to the Practitioner, Intermediate, Expert, and Master levels. Most people who are certified in ITIL® find the Foundation certificate sufficient for their goals.
Full ITIL® 4 Foundation eLearning Course
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The entire course is available at Mplaza.training. The course offers everything you need to learn ITIL® 4 and prepare for the ITIL® Foundation exam. The whole course includes 25 lessons, which is equivalent to a 2-day classroom course. It contains a sample exam, multiple quizzes, and access to the trainer. You can watch the first 30% (11 of the 25 videos) for free on this channel.
Useful links:
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Full eLearning course: mplaza.trainin...
Exam simulator: mplaza.trainin...
Official exam: mplaza.trainin...
IP
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ITIL®, PRINCE2®, PRINCE2 Agile®, MSP®, M_o_R®, P3O®, MoP® and MoV® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

[@sarahsherriff5956]

Loved the tidy bedroom example :-)

[@jose.albuquerque]

🎯 Key points for quick navigation:
00:36 *📝 Planning requires a shared understanding of vision, improvement directions, across products and services.*
01:47 *💡 Shared understanding is crucial in planning and improvement processes.*
02:27 *🔄 Continual improvement of products, services, practices, and all value chain activities is essential.*
03:24 *💑 Engagement with stakeholders is crucial for co-creating value and benefiting all parties.*
04:47 *🛠️ Bringing components to the service requires obtaining/building them and ensuring availability when needed.*
05:27 *🔍 Meeting specifications broadly, considering outcomes over outputs, is crucial in the delivery and support phase of the service value chain.*
06:50 *🔄 Allow for dynamism and flexibility in service management processes as expectations can change and outcomes may differ from initial plans.*
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[@Davo64207]

Thank you sir, I couldn't find the rest of courses starting 10/25...

[@bertrandlemoine2300]

Same problem ! Where are courses 10-25/25 ?

[@ameenaalbanna]

Where is the rest of the course 🥲?

[@TakomaChris]

Good stuff - thank you for teen room shared vision metaphor - helps

[@user-iq2wn8hn9b]

good stuff

[@DutchManticore]

Why in the world am I being asked to learn this by heart to pass the exam.

[@frankturley5202]

I agree, they way this is written in the core manual is terrible.

[@stevenv2190]

To make you fail and pay them more. Like a twisted Ponzi scheme

[@aashishVlogs25]

Really good. thank you :)

[@JA-si7uk]

where are the rest of the series?

[@hakimgadi6343]

Hi
How can I do the mapping between the service value system and service value chain?? as well as the 7 guiding principles in one holistic process?
Regards

[@BrianScottbpscotty]

The practitioner guides are very useful for this now - all of them are now available vie myITIL on axelos.com but you have to pay for a years subscription.

[@yuvraj4870]

why the fkn annoying music in the background