I had that same problem and your wife mentioned the video in the AI Facebook so I looked here. I was able to reset mine without the engine on but I had already disconnected from shore power. I currently only have a 15A SP circuit so I wasn't sure if that affected anything.
Mine is in the shop after our first trip. I would get fault message on my iPhone to restart Volta and the. Read the fault reasons. But after resetting no reason codes. After doing that and while driving it decided not to change. Eventually it went to zero. And eventually even driving we could not get inverter to turn on so we only had 12v DC. Eventually that failed. And now we can not event boot the system… everything is dead. Finally made it home and it’s in the shop. When we got it originally the batteries were dead but they said sales left the lights on and we shouldn’t have any issues. Well we did!!! This time when I get it back I’ll test it HARD and if it fails again it’s LEMON law time
It truly is a pain - we have been without power in the unit multiple times while traveling. This time we decided to let them try and fix it for good before the autumn so we can not worry about it during the better traveling months. There -is- supposed to be a firmware update coming but it has not passed testing yet.
I had that same problem and your wife mentioned the video in the AI Facebook so I looked here. I was able to reset mine without the engine on but I had already disconnected from shore power. I currently only have a 15A SP circuit so I wasn't sure if that affected anything.
Glad that we were able to help. Sorry to hear you also have the issue though! Happy trails.
Mine is in the shop after our first trip.
I would get fault message on my iPhone to restart Volta and the. Read the fault reasons. But after resetting no reason codes. After doing that and while driving it decided not to change.
Eventually it went to zero. And eventually even driving we could not get inverter to turn on so we only had 12v DC.
Eventually that failed. And now we can not event boot the system… everything is dead.
Finally made it home and it’s in the shop.
When we got it originally the batteries were dead but they said sales left the lights on and we shouldn’t have any issues. Well we did!!! This time when I get it back I’ll test it HARD and if it fails again it’s LEMON law time
It truly is a pain - we have been without power in the unit multiple times while traveling. This time we decided to let them try and fix it for good before the autumn so we can not worry about it during the better traveling months. There -is- supposed to be a firmware update coming but it has not passed testing yet.