What is Salesforce? | Salesforce Explained ***UPDATED VIDEO LINKED IN COMMENTS!***

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  • Опубліковано 19 лип 2024
  • UPDATED VIDEO: • What is Salesforce? | ...
    Salesforce is the world’s #1 CRM software, with over 70,000 employees, and it ranks in the top 150 of the Fortune 500 as of 2022, but what exactly does Salesforce do? What is customer relationship management (CRM)? Welcome to Salesforce Explained - a new series that answers all your questions about Salesforce. In this episode, we break down the “Who?, What?, How?, and Why?” of Salesforce.
    #salesforce #crm
    0:00 - Salesforce Explained Intro
    1:16 - What does Salesforce do?
    3:01 - What is Salesforce used for?
    4:18 - What is Customer 360?
    6:14 - 30 second recap
    7:01 - Salesforce core values
    Learn More About Salesforce: salesforce.com
    Subscribe to Salesforce: bit.ly/SalesforceSubscribe
    Learn more about Salesforce:
    Website: www.salesforce.com
    Facebook: / salesforce
    Twitter: / salesforce
    Instagram: / salesforce
    LinkedIn: / sale. .
    About Salesforce: Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments - including marketing, sales, commerce, and service - a single, shared view of every customer.
  • Наука та технологія

КОМЕНТАРІ • 325

  • @salesforce
    @salesforce  12 днів тому

    UPDATED VIDEO ➡ ua-cam.com/video/TUXh42V_ng4/v-deo.htmlsi=wVrH--GWJ2yRTzzC

  • @hyunhokim5912
    @hyunhokim5912 2 місяці тому +14

    Yes, I watched this video a few days ago. 3 days ago, I got accepted to the Salesforce Solution Architect role. You have no idea how much I am excited about this opportunity!!

  • @-partycrashed-
    @-partycrashed- Рік тому +41

    my dad works at sales force and he never answers what it is so thank you

    • @cuzonGames
      @cuzonGames 5 місяців тому +1

      😂 daddy too busy

    • @rajeevranjan237
      @rajeevranjan237 2 місяці тому +1

      He laundry money. Salesforce is just a cover up company

    • @beatphase
      @beatphase Місяць тому

      What's his name I need to meet with him tomorrow at work 😞

    • @His.Garage
      @His.Garage Місяць тому

      How old is ur dad

    • @diego2246
      @diego2246 Місяць тому

      That is probably because he cannot understand it either

  • @collinsugama1202
    @collinsugama1202 10 місяців тому +56

    The energy in your presentation makes it worth listening to

  • @DylanDunnan
    @DylanDunnan Рік тому +16

    I’ve watched this guy since CNET

  • @iandunn9497
    @iandunn9497 Рік тому +74

    WARNING
    Be very careful dealing with the high pressure Sales Force people. After they leave the scene the pain starts, the cost of implementation is enormous and because you have signed a three year contract you are committed and there’s NO way out.

    • @catsanchez5726
      @catsanchez5726 Рік тому

      How do you know about this?:0

    • @iandunn9497
      @iandunn9497 Рік тому +12

      @@catsanchez5726 Personal experience of course. Once you have signed it doesn't matter if you decide the software is not suitable for your business, your company will be pursued and harassed to continue paying the tens of thousands in subscription, in short time by debt collection agencies.
      Salesforce are ruthless operators. Implimentation costs for many business scenarios are also very, very heavy. Salesforce farm that implementation aspect out to third party consultants, none of that is done in house.
      Sales Force are high pressure sales entity They are certainly very good at that. .

    • @lindad.7642
      @lindad.7642 Рік тому

      And they and many more are embedded in. Facebook. Google. Financial apps. Thank God I have them all blocked. Sick of this BS!

    • @ManchesterUtdFan
      @ManchesterUtdFan Рік тому +5

      We are getting hit with this one month in… I can’t say who i work for but it’s a HUGE company in the US for a health sector and already we are having issues where salesforce fucked up sending emails.

    • @farmannazeernaseer655
      @farmannazeernaseer655 Рік тому

      @@elevatedradio xxxx
      Xxx

  • @GilbertNeal
    @GilbertNeal Рік тому +29

    The intro was needlessly long and "fun?". Just get to the point.

  • @alexandraalmanzar570
    @alexandraalmanzar570 4 місяці тому +7

    Dude! Teach us the way to this level of sauce!!!!!
    Your communication skills are amazing!

  • @firstnamelastname5848
    @firstnamelastname5848 Рік тому +4

    Uh, yeah, right, just like that. What'd he say?
    Be wary of people talking that fast. If it's a good deal or service it can be explained in digestible chunks, completely, and in a time-frame that allows for understanding.

  • @naveeedd
    @naveeedd Рік тому +9

    *DATA PRIVACY & SECURITY*
    Nothing about that, Sir?

  • @barcalona55
    @barcalona55 Рік тому +45

    This guy looks like my childhood bully.

    • @nadimahmad2902
      @nadimahmad2902 Рік тому +2

      Haha🤣🤣🤣

    • @bradypierron8736
      @bradypierron8736 6 місяців тому +2

      😂 damn… I was thinking the antagonist Fast and Furious. My bully looked more like Debo from Friday.

    • @Rolledstonemedia
      @Rolledstonemedia 4 місяці тому

      😂😂😂😂I’m here for all of it

    • @Comments_From_All_Channels
      @Comments_From_All_Channels 4 місяці тому +1

      Sometimes Emo hair doesn't cover 1 eye

    • @julbri9069
      @julbri9069 4 місяці тому +1

      U must have been tiny

  • @chinwendumoneke
    @chinwendumoneke 10 місяців тому +6

    This is great, i like the way you break it down... see you in the next video

  • @mohitjadhav9888
    @mohitjadhav9888 6 місяців тому +12

    THIS GUY SEEMS TO BE A REALLY GREAT PRESENTER !!

  • @missmishmish69
    @missmishmish69 11 місяців тому +38

    You are a great presenter. You are entertaining, clear, and make it easy to learn.

  • @anitapojas7768
    @anitapojas7768 Рік тому +9

    Hello Brian i would like to learn salesforce as well as most job requiere a person who knows how to do salesforce and i am a complete beginner. Can you make a salesforce video step by step? Thanks a lot

    • @oldschoolcars3318
      @oldschoolcars3318 5 місяців тому +2

      Did you notice your "complete experience" has not included a reply? Brian is a paid actor and not a salesforce employee who is going to respond to you. He is a good presenter and has energy but the script writing is needlessly vapid and assumes a high schooler is watching. I would not expect a reply or explicit directions as there is a whole industry out there in for fee schooling on Salesforce CRM

  • @ProjectPro7
    @ProjectPro7 Рік тому +20

    Want to learn more because of this guy. Great presentation.

    • @salesforce
      @salesforce  10 місяців тому +1

      We have 20 more episodes of Salesforce Explained right here! ua-cam.com/play/PLnobS_RgN7Ja-kEYeJ2Z6DoHIkHQjaPRj.html&si=ZzR1cuUh7KzyuKgs

  • @himanshusaini5316
    @himanshusaini5316 10 місяців тому +7

    Paused the video in between for commenting how well this man is explaining everything to us. Kudos to the team to hire him.

  • @angiebouzerand4256
    @angiebouzerand4256 Рік тому +2

    Can you do a quick demo and show what the dashboard looks like?

  • @josey7697
    @josey7697 9 місяців тому +1

    Am looking for a CrM what features do you have..I can't find it clearly explained in your website

  • @akanshawaghole9023
    @akanshawaghole9023 Рік тому +11

    You have such a great energy! Its fun to learn with you.

    • @salesforce
      @salesforce  10 місяців тому

      Hey! We think it's fun too. 😃 Keep learning with us! Check out the Salesforce Explained playlist: ua-cam.com/play/PLnobS_RgN7Ja-kEYeJ2Z6DoHIkHQjaPRj.html&si=r2n_5BHqe8uCEuZn

  • @srosebradley281
    @srosebradley281 Рік тому +2

    Yo singing brought me Brian 🤣

  • @kingpoop2471
    @kingpoop2471 Рік тому +11

    I was totally into the video until the Beyonce part

  • @buffalolife7827
    @buffalolife7827 4 місяці тому +1

    HI, I've more than 20 years of practical retail sales experience with MBA (Marketing) degree. So which area of Salesforce would be comparatively easier for me for landing? Please reply.

  • @yayamcbride
    @yayamcbride Рік тому +1

    Not the Rolodex 😅yes I remember using it in the 90s younging. Yet you’re easy breakdown made me follow for more. 360 Customer offers 360 opportunities

  • @MS-thin7k
    @MS-thin7k Рік тому +6

    Please make a video about how to start or a reorient career in salesforce if you are not specialised in sales or marketing. I am searching a job and I have a very good profile but I am not advancing sometimes in the recruitment process as they say they need experience in CRM or salesforce

  • @salesforcecotton8686
    @salesforcecotton8686 Рік тому +16

    Just found this channel, Brian you are perfect at this! Thank you! I am a Salesforce Admin in Cleveland :)
    I will be exploring the channel and referring others to it. God Bless brother

  • @enma_sh
    @enma_sh Рік тому +6

    nice, i love this kindda videos, helps me a lot. im subscribed!

  • @hortonfisher4239
    @hortonfisher4239 Рік тому +14

    Excellent presentation Brian

  • @hwhalls
    @hwhalls Рік тому +12

    Hi Brian, we are a company that sells a service (no tangible inventory) to clients (large companies only). Is there a facet of Salesforce that's geared toward "client" management vs customer management?

    • @simcha7009
      @simcha7009 Рік тому

      Hi Holly, absolutely! I work for an organization that consults on Salesforce. Like you, we don’t really have products, as our business is focused on services. We, and our competitors in the ecosystem, rely on Salesforce to help manage our pipeline from presales and lead acquisition through fulfillment. The platform probably won’t be perfect for you out of the box, however, most consultants will be very capable😊 to help you customize your system for your needs!

    • @hayathayat2611
      @hayathayat2611 Рік тому

      @@simcha7009 TC

  • @rashida7777
    @rashida7777 Рік тому +4

    Thank you. I got an offer for Salesforce training.

  • @allisonmeier171
    @allisonmeier171 Рік тому

    So IT stated they could create a report of responses - so I know who to respond back to. Is there another way beyond customer service emailing me that someone responded to a text? Notifications only come from Customer Service. Nothing in real time

  • @robladw2332
    @robladw2332 Рік тому +15

    We use to call CRM track trace database. Changing the name does not make it less creepy.

    • @lindad.7642
      @lindad.7642 Рік тому

      App tracker. Did 40 attempts in one week on one of my apps

  • @merbenlastica122
    @merbenlastica122 Рік тому +2

    Thanks for sharing your video very nice idea

  • @o.9763
    @o.9763 Рік тому +4

    Awesome Energy Dude!!!! Dope Video🙂🙂🙂

  • @hzlmpwln
    @hzlmpwln Рік тому +1

    Is anyone here working as a salesforce at the bank institution? how do you do your work?

  • @lovehate5334
    @lovehate5334 7 місяців тому

    Is it still worth learning Salesforce or pursuing my career as Salesforce developer as a fresher in 2024. (Currently am an undergrad).

  • @mrrunner7646
    @mrrunner7646 4 місяці тому

    Hi bro ..I had 5 years career gap ....I learned Salesforce apex and trigger soql dml sosl..not yet finished lwc .I learn admin topic except flows .I didn't get a interview call ..in my trailhead I have completed 50badges ...what can I do for get an job ...

  • @Alexandra-jz4cd
    @Alexandra-jz4cd Рік тому +3

    boom!! thanks a lot ! made it very clear!

  • @leonardohernandezvasquez6944
    @leonardohernandezvasquez6944 11 місяців тому

    In what jobs can I apply if I know how to use salesforce?

  • @canadacarscan4432
    @canadacarscan4432 Рік тому +1

    There is a spelling mistake in one of the slides.

  • @TSA1D1
    @TSA1D1 4 дні тому

    3:14 Well Spoken & Easy To Digest

  • @lizbpacareers3896
    @lizbpacareers3896 Рік тому +2

    Creating a campaign from a report in SalesForce

  • @samcrocker3042
    @samcrocker3042 24 дні тому

    Any way I could get the rolodex comparison as a short? It resonates well :)

  • @monicabarve9614
    @monicabarve9614 Рік тому +14

    Hi, I’m completely new to this. I will be starting the Admin course tomorrow through Supermums.
    I don’t have any tech or sales knowledge. I’ve worked in Pathology department 11 years ago, and now I want a career change.
    I’m just worried that I may find it difficult! I watched first episode, and I understand something at least!

    • @Bambotb
      @Bambotb Рік тому +1

      What did you do in pathology

    • @maryanneparker863
      @maryanneparker863 11 місяців тому

      Oh interesting I'm in pathology too

  • @samarthchaudhary7131
    @samarthchaudhary7131 6 місяців тому +1

    One of the best explanation...👍

  • @mitul0520
    @mitul0520 Рік тому +11

    Great video. Can you tell me more about the Salesforce ecosystem?

    • @augustayarteh6837
      @augustayarteh6837 Рік тому +1

      You know Salesforce ecosystem is, essentially a network experts firms or individuals who have that ability to add services or products on top of sales force subscriptions. Would you please tell me your own definitions let me learn from it more. Nice questions.

  • @Priscillasings_
    @Priscillasings_ Рік тому +17

    Video so detailed. Well broken down. Thanks

  • @WilliamCarterII
    @WilliamCarterII Рік тому +3

    "That's not some fancy talk here."
    Proceed with fancy talk lmao
    But yeah this seems dystopic AF but bro did explain it well tho

  • @guppy13
    @guppy13 Рік тому +1

    i love being stalked as a customer i love receiving marketing emails

  • @shwnshts9469
    @shwnshts9469 4 місяці тому

    1% 1%1% each FY in giving back. But what's SF annual markups? What's the executive salary bonus? The output of good would need to balance the output of bad. You can't claim to pollinate like locusts

  • @wardabhatti5532
    @wardabhatti5532 Рік тому +2

    Informative video

  • @cristianencardoso2049
    @cristianencardoso2049 5 місяців тому

    Thanks. How to create a Child case? I need a tutorial.

  • @user-jc8py7dw7r
    @user-jc8py7dw7r Рік тому +7

    Love this guy!

  • @funquizzes36
    @funquizzes36 Рік тому +2

    New subscriber from Philippines

  • @riccizech
    @riccizech Рік тому +9

    Almost pee’d myself when you were talking about Rolodex I used that irreplaceable tool in the 80’s pre-PC & your right the res had to be in your head or my personal favorite the scraps of paper pocket organizer, better known as a paper clip . Just started looking into tech sales gotta give this sales force stuff a whirl

  • @leticiadreyes6724
    @leticiadreyes6724 Рік тому

    Definitely update customers profiles stored on data

  • @richschnippel680
    @richschnippel680 Рік тому +2

    I wasn't really interested in this product...but then he broke into the Beyonce dance and I'm thinking to myself...this is the kind of company I want to partner with...and I'm being serious. We're considering Salesforce and we're setting up a demo!

  • @mtlienz2279
    @mtlienz2279 9 місяців тому +2

    Cool video.
    I'm debating to take the trailhead courses to get certifications or digital marketing via Google....noticing majority folks seeking jobs are not getting hired with the job market being "oversaturated"
    People with less experience are less likely to get hired, so it opens up questions on whether it's worth pursuing this field or simply pick another.....if job market is so oversaturared, by the time things stabilize tech will have evolved so much that wtvr we learn today could become very outdated within cpl yrs.
    So my question is what should we do in terms of obtaining certificates towards employment/careers?

    • @sirlancegeo
      @sirlancegeo 8 місяців тому

      it is interesting to put out all this training material for free to allow people interested in working with their program a way to train themselves. I guess the equivalent is having manuals online for products to save on providing physical books with a digital product. For people interested in working for salesforce, it seems like a way of getting out of training employees by having them train themselves while working at companies which contract with salesforce so externalize costs and if someone becomes an expert at the programs, then offer them employment at salesforce or just take suggestions and improve the product from "customer" requests.

    • @catdogfishdogcats
      @catdogfishdogcats 7 місяців тому

      ​@@sirlancegeoif you flood the market with free materials, the companies get to hire say 10 people, but since the material is free, 500 people apply after looking at the material. So it mostly benefits the companies and not the job seekers as if the barrier to entry is too low there will be too many people applying for the same jobs, and too many people who have the exact same low qualifications as you.

  • @danjohnson3756
    @danjohnson3756 Рік тому

    @briantong when have you been doing SF stuff? I call this a Good Apple.

  • @ubabyyou
    @ubabyyou Рік тому

    Thank you

  • @zeetaonagete2524
    @zeetaonagete2524 10 місяців тому +1

    Great video

  • @nathangoddard8115
    @nathangoddard8115 Рік тому +2

    Skip to 1:58. You are welcome.

  • @StephenWolf-nh8kx
    @StephenWolf-nh8kx Місяць тому

    Grateful for the information.

  • @Mr.aliahsan
    @Mr.aliahsan 3 місяці тому +1

    fantastic presentation 👍

  • @dollythicke4265
    @dollythicke4265 Рік тому +22

    He makes me want to work for Salesforce. #GreatEnergy

  • @kalindikhairkar4361
    @kalindikhairkar4361 Рік тому +7

    Can you please talk about Partner Program enrollment?

  • @91gerrard
    @91gerrard 4 місяці тому +2

    Thanks young man.

  • @jodena3040
    @jodena3040 Рік тому

    Would you recommend sales force or sales tech

  • @vikastiwari6780
    @vikastiwari6780 3 місяці тому

    I heard about Salesforce is so hard from people.
    But I 100% sure.
    Bhai Jo questions puchna he puch lo admin se kaise bhi kisi bhi topic ko utha ke puch lo ekdum details me Jake...
    Logo ne faltu me rayta faila rakha he. Salesforce ka....
    And 4 months me koi bhi hard skills. Ko sikhna koi badi baat nhi he..
    Logo ka kaam he jhoot failana
    Opportunity less he is baar se agree hu.

  • @danielmoraes9637
    @danielmoraes9637 2 місяці тому +1

    thanks, good video presentation

  • @cowsongs
    @cowsongs Рік тому +38

    A Rolodex stored the customer address and phone number so you could contact them. It didn't harvest the customer behavior, relationships, things they like, clinics and clubs they go to, things they subscribe to... You might call it CRM "Customer Relationship Management". I call it invasion of privacy, or more succinctly, spying. Salesforce is a high-speed way to turn any company into a used car salesman.

  • @leascaart
    @leascaart 4 місяці тому

    How does benefit a public sector job like say, education?

  • @rachidazouhir7135
    @rachidazouhir7135 Рік тому +3

    Please advise how can I create a Traiblaze Profile to start courses ?

  • @olismiscclips6981
    @olismiscclips6981 Рік тому +1

    bahhahaha this guy got me laughing. Thanks!

  • @SalesforceMadeSimple
    @SalesforceMadeSimple Рік тому

    Great energy! but this would have been much better with a couple of screenshots - too much marketing speak and too general. People need to see an example of a record with this information.

  • @nhlanhlamsibi2718
    @nhlanhlamsibi2718 Рік тому

    Lol I felt you when you sang let me upgrade you🤣 by Beyonce...why did you stop

  • @Ahlamrabab
    @Ahlamrabab Рік тому

    بتوفيق نشاءلله معاك من المغريب🇲🇦👍

  • @dhanushp910
    @dhanushp910 Місяць тому

    Hey buddy i very like you action with delivery of speech keet it go....😎✌

  • @AbrarKhan-sl1ju
    @AbrarKhan-sl1ju 11 місяців тому +2

    nice video

  • @edusam666
    @edusam666 Місяць тому +3

    You take more turns than a dog before it lays down

  • @Udhyogkhadka
    @Udhyogkhadka Рік тому

    A coustumar is most important in ours business

  • @shotech1
    @shotech1 Рік тому +1

    what does this have to do with cnet

  • @catherineparingit9097
    @catherineparingit9097 Рік тому +3

    Very powerful speaker🎉

  • @maysam5451
    @maysam5451 Рік тому

    thank you 😊👌🇩🇿

  • @NidhiChouhan-iz4re
    @NidhiChouhan-iz4re 3 місяці тому +1

    Thanks

  • @niquoceberio6174
    @niquoceberio6174 4 місяці тому +1

    Thanks!

  • @abdullahtv2420
    @abdullahtv2420 Рік тому

    Nice

  • @Moni1971ish
    @Moni1971ish 4 місяці тому

    Haha! Rolodex...um I had one of those but from the 90s!

  • @nesdi6653
    @nesdi6653 Рік тому

    Brian tong! Ayyy

  • @rodtwo9730
    @rodtwo9730 Рік тому +5

    full of hype and nonsense, I don’t understand why people can’t just get straight to the point

  • @kel-in5gi
    @kel-in5gi 4 місяці тому

    the ketchup bottle rising above the other buildings

  • @mariadixon2101
    @mariadixon2101 Рік тому

    Anyone else spot the "institution" typo at 7:24?

  • @jaysonaguinaldo3843
    @jaysonaguinaldo3843 Рік тому

    Good morning sir

  • @mikecrawford73
    @mikecrawford73 Рік тому

    the best commercials I've ever seen the balloon and the clap the best i want to buy stock but wares the bottom super company

  • @fillipeamg5877
    @fillipeamg5877 Місяць тому +1

    I still dont know what salesforce is

  • @user-ge3hx6vl7n
    @user-ge3hx6vl7n Рік тому

    Brian Tong is great ahhaha

  • @eddieyutub
    @eddieyutub Рік тому +21

    Can you compare differences between Salesforce and other CRM because I don't see the difference from this video. All CRM claim to do the same. Is the algorithm running in the back end of Salesforce more efficient thus needs lesss servers in both capex and OPEX. But I know that Salesforce cost more than other CRMs because it is better. How is it better?

  • @gameking2025
    @gameking2025 Рік тому +1

    ♥️♥️♥️♥️♥️

  • @thelatinarrow817
    @thelatinarrow817 Рік тому +2

    Thank you I just got brought in to intern as a CRM specialist I start the 30th !

  • @lissettearroyo4939
    @lissettearroyo4939 Рік тому +56

    Y’all picked the best person to explain Salesforce! Brian is the guy

    • @philamavikane9423
      @philamavikane9423 Рік тому +5

      Haha, I thought I'd clicked the wrong video for a sec😂

    • @philamavikane9423
      @philamavikane9423 Рік тому +3

      .. and he really should've went, "click the notification bell, TINGG!!" this video would be trending instantly

    • @sgbarshad
      @sgbarshad Рік тому +1

      🔥 Bro 😔 mere pass Aisa Kuchh Nahin Hai Jo Main Tumhen WhatsApp hun Tum Mujhe WhatsApp UA-cam channel Hai Mere blogger banata Hun 🔥 ok bro

    • @dilkumardilkumar3281
      @dilkumardilkumar3281 Рік тому

      @@philamavikane9423
      8

    • @user-rp1iq3yj1u
      @user-rp1iq3yj1u Рік тому

      خ خي