Rolex after-sale services - A philosophy of excellence

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  • Опубліковано 27 жов 2024

КОМЕНТАРІ • 94

  • @bigj324
    @bigj324 2 місяці тому

    It's great that you have such excellent after-sale service. Too bad many of us won't get to experience it since you don't have any watches to sell.

  • @muds1123
    @muds1123 3 роки тому +12

    Sensational - just the greatest brand in the world.

  • @ronervine
    @ronervine 3 роки тому +8

    YOU CANT BUY THEM SO WHAT THE HECK IS THE POINT IN MAKING THIS VIDEO?

    • @GambinoPatron
      @GambinoPatron 10 місяців тому +1

      You can Go to smal places where Rolex dealers 😊

  • @hassan-malaki
    @hassan-malaki 2 роки тому +6

    Whats the point when you don't get a desired watch at a retail price?

  • @thefreshestprince89
    @thefreshestprince89 3 роки тому +68

    Wow, I was on the fence on Rolex until I saw this video. I'm going to head down to my Authorised Dealer to buy one of their chronographs. Oh wait...

  • @AJ-rb9bb
    @AJ-rb9bb 3 роки тому +9

    Make Rolex available again 2021

  • @eyleo5986
    @eyleo5986 3 роки тому +28

    Went to store to ask for datejust, AD told me to purchase one two tone 1st then he help to arrange... WTF

  • @marksdon8234
    @marksdon8234 3 роки тому +7

    I love Rolex ❤️❤️❤️
    From Bangladesh 🇧🇩🇧🇩🇧🇩

  • @aaronrebello8319
    @aaronrebello8319 2 роки тому +4

    Perfection in Watches.

  • @jaffaraliriyasmohamednizam7981

    Sensitive.. Appreciate your work

  • @abmorose6531
    @abmorose6531 3 роки тому +3

    Thumbs up for Rolex great service

  • @SuperAJ360
    @SuperAJ360 3 роки тому +7

    From this AD we know that:
    1. Rolex is having difficulties getting customer for their afterservice department, as many Rolex owner opt for independent watchmakers that offer even better service and flexibilities than Rolex.
    2. as known fact, Rolex two-tone are not selling very good. thus it is important to get it advertised.
    only mt 2 cents

    • @AkshayRathee
      @AkshayRathee Рік тому +1

      The ADs are pushing hard on the two tones

  • @adonistopofmen2571
    @adonistopofmen2571 2 роки тому +2

    Great watches ...

  • @modmod392
    @modmod392 3 роки тому +16

    You know your AD knows 3 words.....Two Tone First.”

  • @neoblackcyptron
    @neoblackcyptron 2 місяці тому

    I don’t want to polish my Rolex. Just lubricating the parts is all I want. Service is coming up for mine in 2026. But I want to keep the scratches to maintain the vintage look.

    • @MT-kx2uc
      @MT-kx2uc 2 місяці тому

      You can note on the paperwork you receive as an estimate that you don't want the watch polished.

  • @aclockworkblue9913
    @aclockworkblue9913 3 роки тому +10

    Please don't have end of life for your watches. When they are passed down as the only things you have of your father or grandfather they become much more than just a watch. Please ensure you keep them running for generations like some other watch makers do.

  • @timothydowney7072
    @timothydowney7072 3 роки тому +8

    Thank you Rolex.... What can I say "Perfect".

  • @josephzamorajr
    @josephzamorajr 3 роки тому +10

    Simply the best.

  • @joonkt3483
    @joonkt3483 9 місяців тому +5

    There's no need for service since there aren't any for dale to begin with....

  • @OxyMoka
    @OxyMoka 3 роки тому +17

    What an amazing craftsmanship! 👏

  • @Halfmoon67
    @Halfmoon67 3 роки тому +11

    Patrick Bateman just got his datejust back as if it was new!

  • @christianhardwick6530
    @christianhardwick6530 3 роки тому +8

    Barely a year old my Submariner maxi case date wasn’t turning over till about 2am, not acceptable. Turned it in to be serviced and was returned in no longer than a month. Well done Rolex !!

  • @julienholmgren1543
    @julienholmgren1543 3 роки тому +7

    That's nice but I didn't know Rolex actually sold watches.

  • @train9993
    @train9993 3 роки тому +6

    Authorised shop sell only air instead of watch. They also always say “i don’t know. just wait.” But after market such as chrono24, MANY MANY Rolex selling include too much premium.

  • @nettracher
    @nettracher 3 роки тому +9

    It would be great that i could readily buy the watches I want instead of having to buy the ugly grandfather models to be put on the "list" to maybe have access to the "professional" models if i lick the boots of the AD. Keep this up and frustrate your potential buyers, you will do great long term!

    • @Lucy-Luc-Lu-L
      @Lucy-Luc-Lu-L 10 місяців тому

      hey :) Have you gotten any rolex since writing this? Which models you consider grandfather models btw? :)

  • @josecalero6191
    @josecalero6191 Рік тому +1

    What precision, professionalism of these guys, tomorrow I'll buy a Rolex 🤑 I love it!!

  • @mallikarjunahv3290
    @mallikarjunahv3290 3 роки тому +2

    Very good information

  • @paulmoskaluk5676
    @paulmoskaluk5676 2 роки тому +1

    I just got my oyster after waiting 3 weeks

    • @AkshayRathee
      @AkshayRathee Рік тому +1

      thats cool, i have been waiting for two months

  • @Henry4711
    @Henry4711 3 роки тому +5

    Hallo Rolex, ihr braucht keine Werbung machen. Den Aufwand könnt ihr euch sparen da ihr seit Jahren sowieso keine Uhr liefern könnt. Verfügbarkeit ist gleich Null da sich die meisten Uhren beim Grauhändler zum doppelten Listenpreis wiederfinden. 🤢

  • @kuanseow7407
    @kuanseow7407 3 роки тому +4

    Super Reliable, Super Brand and Super TOUGH to get my Dream "New GMT Master 2 Pepsi", seaching for more than 2 years............"Hope situation improve" a wish from Rolex Lover and Supporter...........Having 2 Lovely Masterpiece GMT Black 116710LN and Yacht Master 116622 however never have enough with Rolex............ I hate myself that I love Rolex.

  • @victoriajumbo4643
    @victoriajumbo4643 3 роки тому +1

    Excellent

  • @harry-eto
    @harry-eto 3 роки тому +8

    I'd like to see the assembly and testing

  • @ms.tishadawn9799
    @ms.tishadawn9799 2 роки тому

    What’s the longest time it can take to receive a Rolex watch once purchased🤦🏻‍♀️

  • @vitoferrara4136
    @vitoferrara4136 3 роки тому +2

    Top of quality!!!!

  • @sahrudaysherla5865
    @sahrudaysherla5865 3 роки тому +7

    What an amazing craftsmanship

  • @johnburgess6572
    @johnburgess6572 3 роки тому +4

    Rolex ! The best !!!

  • @MarcoIzurieta
    @MarcoIzurieta Рік тому

    Date Just... el mejor y el clásico!

  • @owenhuang6559
    @owenhuang6559 2 роки тому

    Do something about the price frenzy, please?

  • @watchchat
    @watchchat 3 роки тому +5

    The Dallas RSC is the best! Even during the pandemic I received my watches back in a reasonable amount of the time. The front desk is the best!

    • @PedalTheGlobe
      @PedalTheGlobe 2 роки тому +1

      What is price on full service with refinishing and polishing?

    • @neoblackcyptron
      @neoblackcyptron 2 місяці тому

      Is there an option to just lubricate the movement. I don’t want a full finish polish on my watch. Just fix the movement if there are any issues, replace internal parts. Don’t replace the dial, lumes or front sapphire glass.

    • @neoblackcyptron
      @neoblackcyptron 2 місяці тому

      I wanted to maintain the vintage look as every scratch tells a story on my well worn Rolex op. It’s my first watch and has a sentimental value to me.

  • @SonuSingh-s8d3z
    @SonuSingh-s8d3z 3 місяці тому

    Good

  • @fuqui035
    @fuqui035 3 роки тому +2

    What a good looking watch

  • @passtheboxfox5374
    @passtheboxfox5374 2 роки тому +6

    May i ask, what happens if a watch fails the waterproof testing as it's being serviced?

    • @mark_n_r
      @mark_n_r 8 місяців тому

      They would dissemble and rectify the issue.

  • @thomasbelow
    @thomasbelow Рік тому

    Interesting video😊👍👌

  • @myothethtun4039
    @myothethtun4039 6 місяців тому +1

    ❤ 92 proficient😅

  • @davidwong794
    @davidwong794 3 роки тому +6

    Beautiful and simple design 👍

  • @adrianodutra6400
    @adrianodutra6400 Рік тому +1

    Top

  • @cal2201
    @cal2201 3 роки тому

    It’s free during warranty period.

  • @zhan9207
    @zhan9207 3 роки тому +5

    Rolex has converted itself into a advertising company, instead of a watch making company

  • @SyedJaveed-rz2uf
    @SyedJaveed-rz2uf Рік тому

    Super

  • @ClaudioAdrianFuentesAlem-on8iw
    @ClaudioAdrianFuentesAlem-on8iw Місяць тому

    Philosophy of art.

  • @ursusmaritimus2224
    @ursusmaritimus2224 3 роки тому +1

    È un piacere indossare un Vostro orologio. Grazie

  • @hoh.3596
    @hoh.3596 3 роки тому +8

    Wunderschön ❣️

  • @simonassouline45
    @simonassouline45 3 роки тому +1

    Best Watch in the World!

  • @korbindallis
    @korbindallis 3 роки тому +1

    No polishing for me please

  • @MT-kx2uc
    @MT-kx2uc 3 місяці тому

    Most are now made from Unobtainium.

  • @MarkPiece
    @MarkPiece 3 роки тому +2

    I want a job like that..!!!!

  • @gjenkins1976
    @gjenkins1976 3 роки тому +1

    If you ever get a fucking Rolex cos ADs don’t sell them

  • @emaelle5377
    @emaelle5377 3 роки тому +2

    Excellent travail 👍👍👍...

  • @JorgeRodriguez-ke8lz
    @JorgeRodriguez-ke8lz 3 роки тому +17

    Increíblemente hermoso.

  • @pensforgts
    @pensforgts 3 роки тому +3

    After polishing of case, what is the differance between the orginal case

  • @elgustodelreloj4513
    @elgustodelreloj4513 3 роки тому +1

    Excelente saludos

  • @nettracher
    @nettracher 3 роки тому +13

    Oh yeah great service for 2x MSRP because you artificially constrain supply

  • @steely95
    @steely95 4 місяці тому

    Avez vous trouvé une solution pour améliorer votre calibre ? ( perte d amplitude et perte de temps )

  • @khaledfahmy7459
    @khaledfahmy7459 3 роки тому +1

    Good luck

  • @neryvilcaapaza6546
    @neryvilcaapaza6546 2 роки тому +2

    👍👍👍

  • @josueefrainfloreanopacherr6550
    @josueefrainfloreanopacherr6550 2 роки тому +1

    q hermoso reloj

  • @MoushudaliAnsar-wt5ru
    @MoushudaliAnsar-wt5ru 25 днів тому

    ⏰Rolex watchmaker

  • @untalcristiano2528
    @untalcristiano2528 3 роки тому

    Epic

  • @kixtagram3994
    @kixtagram3994 3 роки тому +1

    💙

  • @silviacaetano1126
    @silviacaetano1126 2 роки тому

    Quero compra para mim precoso precosilvia

  • @binabharti3939
    @binabharti3939 2 роки тому

    Filhal kya rate chal rha h rolex ka

  • @saifAli-hp8sd
    @saifAli-hp8sd 2 місяці тому

    ❤❤one day

  • @yanelitipochurata7930
    @yanelitipochurata7930 2 роки тому +1

    Lo mejor 👍

  • @globalluxurywatches960
    @globalluxurywatches960 3 роки тому

    Beautiful 😎 Wow

  • @NetworkGulf
    @NetworkGulf 3 роки тому

    Accuracy after service?

  • @harishm988
    @harishm988 3 роки тому +1

    But in the end it shows only time

  • @seymatunc1232
    @seymatunc1232 Рік тому

    Guzel saatlerin ve zaman dilimlerinin en guzeline 😂

  • @大島寛敬
    @大島寛敬 3 роки тому

    素晴らしい😊

  • @eglantinefrancoisg.9243
    @eglantinefrancoisg.9243 3 роки тому +1

    Vintage pieces butchers... Thanks but no thanks.